Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
KEYSTONE
SPRINGDALE
(2002) - STRUCTURE:BODY
Dec 27, 2006
Incident date: Dec 5, 2006
TL* - THE CONTACT HAS A KEYSTONE SPRINGDALE CAMPER AND THE SIDING PULLED AWAY FROM THE FRAME WHILE DRIVING AT 50 MPH. .THE CONTACT TOOK THE CAMPER TO THE DEALER, AND THE MANUFACTURER TOLD THEM THAT IT HAD A 12 YEAR STRUCTURE WARRANTY, AND THIS VEHICLE WAS NOT INCLUDED.*AK
Incident date: Jul 8, 2006
DT*: THE CONTACT STATED WHILE TRAVELING 55 MPH ON DRY ROAD CONDITIONS, THE FRONT PASSENGER TIRE EXPLODED WITHOUT WARNING AND WRAPPED ITSELF AROUND THE FRONT AXLE. THE TRAILER WAS PULLED OVER, AND WHEN CHANGING THE TIRE, IT WAS NOTICED THAT THE OTHER 3 TIRES ONLY WORE ON THE INSIDE TREAD. THE TIRE WAS CHANGED, AND THE TRAILER WAS TAKEN TO A TIRE DEALER, WHO REPLACED ALL 4 TIRES. THE TRAILER DEAL... Read more
Incident date: Jul 8, 2006
DT*: THE CONTACT STATED WHILE TRAVELING 55 MPH ON DRY ROAD CONDITIONS, THE FRONT PASSENGER TIRE EXPLODED WITHOUT WARNING AND WRAPPED ITSELF AROUND THE FRONT AXLE. THE TRAILER WAS PULLED OVER, AND WHEN CHANGING THE TIRE, IT WAS NOTICED THAT THE OTHER 3 TIRES ONLY WORE ON THE INSIDE TREAD. THE TIRE WAS CHANGED, AND THE TRAILER WAS TAKEN TO A TIRE DEALER, WHO REPLACED ALL 4 TIRES. THE TRAILER DEAL... Read more
Incident date: Jul 8, 2006
DT*: THE CONTACT STATED WHILE TRAVELING 55 MPH ON DRY ROAD CONDITIONS, THE FRONT PASSENGER TIRE EXPLODED WITHOUT WARNING AND WRAPPED ITSELF AROUND THE FRONT AXLE. THE TRAILER WAS PULLED OVER, AND WHEN CHANGING THE TIRE, IT WAS NOTICED THAT THE OTHER 3 TIRES ONLY WORE ON THE INSIDE TREAD. THE TIRE WAS CHANGED, AND THE TRAILER WAS TAKEN TO A TIRE DEALER, WHO REPLACED ALL 4 TIRES. THE TRAILER DEAL... Read more
Incident date: Jul 8, 2006
DT*: THE CONTACT STATED WHILE TRAVELING 55 MPH ON DRY ROAD CONDITIONS, THE FRONT PASSENGER TIRE EXPLODED WITHOUT WARNING AND WRAPPED ITSELF AROUND THE FRONT AXLE. THE TRAILER WAS PULLED OVER, AND WHEN CHANGING THE TIRE, IT WAS NOTICED THAT THE OTHER 3 TIRES ONLY WORE ON THE INSIDE TREAD. THE TIRE WAS CHANGED, AND THE TRAILER WAS TAKEN TO A TIRE DEALER, WHO REPLACED ALL 4 TIRES. THE TRAILER DEAL... Read more
Incident date: Jul 8, 2006
DT*: THE CONTACT STATED WHILE TRAVELING 55 MPH ON DRY ROAD CONDITIONS, THE FRONT PASSENGER TIRE EXPLODED WITHOUT WARNING AND WRAPPED ITSELF AROUND THE FRONT AXLE. THE TRAILER WAS PULLED OVER, AND WHEN CHANGING THE TIRE, IT WAS NOTICED THAT THE OTHER 3 TIRES ONLY WORE ON THE INSIDE TREAD. THE TIRE WAS CHANGED, AND THE TRAILER WAS TAKEN TO A TIRE DEALER, WHO REPLACED ALL 4 TIRES. THE TRAILER DEAL... Read more
Incident date: Oct 1, 2006
AXLES ON TRAILER IMPROPERLY MANUFACTURED, CAUSING EXCESSIVE TIRE WEAR ON THE INSIDE OF ALL FOUR TIRES. AL-KO AGREED TO REPLACE AXLES, BUT WOULDN'T COVER LABOR OR REPLACEMENT OF TIRES WITH LESS THAT 5,000 MILES. *NM
Incident date: Oct 22, 2006
TREAD SEPARATION OCCURRED WITH A MISSION LOADMAX T-108 RADIAL TUBELESS TRAILER TIRE, SIZE ST235/80R-16E, MANUFACTURED BY NANKANG IN CHINA, AND DISTRIBUTED IN THE US BY TIRE CO, INC. THE TIRE WAS ONE OF FOUR LIKE TIRES ON MY 2006 KEYSTONE MONTANA FIFTH WHEEL TRAILER, MODEL 3400RL, PURCHASED NEW IN APRIL 2006 AND WITH LESS THAN 4000 MILES ON THE TIRES AT THE TIME OF THE INCIDENT. THE INCIDENT HAPP... Read more
Incident date: Aug 30, 2006
DT*: THE CONTACT STATED THE KING PIN BOX AREA WELDS BEGAN TO FAIL. THE VEHICLE WAS TAKEN TO THE SALES/SERVICE DEALER. THE FRAME MANUFACTURER AND THE TRAILER MANUFACTURER WERE NOTIFIED.
KEYSTONE
SPRINGDALE
(2005) - STRUCTURE:FRAME AND MEMBERS
Nov 27, 2006
Incident date: Nov 27, 2006
DT*: THE CONTACT STATED WHILE THE FIFTH WHEEL TRAILER WAS PARKED, THE INNER WALL AND WALL FRAME SUPPORTS DROPPED WITHOUT WARNING. THE TRAILER WAS INSPECTED BY THE DEALER, WHO DETERMINED THE FRAME SUPPORTS WERE NOT ADEQUATE, AND THE OUTRIGGERS NEEDED TO BE REPLACED. ALSO, THE TRAILER HAD ADDITIONAL SUPPORTS INSTALLED ALONG THE FRAME WALL AND FLOOR. THE PROBLEM PERSISTED, AND THE MANUFACTURER WAS... Read more
Incident date: Oct 14, 2006
MY FIFTH WHEEL TRAILER IS WEARING OUT ALL FOUR TIRES ON THE INSIDE EDGE. WEAR SEVERE ENOUGH THAT I HAD TO USE SPARE ON ONE WHEEL, CAUSED HAVING TO CHANGE TIRE ON EDGE OF INTERSTATE HIGHWAY. THE AXLES WERE MANUFACTURED BYAL-KO. THEY REFUSED TO DO ANYTHING AS THEY SAID THEY WERE OUT OF WARRANTY. DURING INVESTIGATING I FOUND THAT THERE ARE MANY RV'S WITH THE SAME TROUBLE, ALL WITH AL-KO AXLES. I ... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2005) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Nov 16, 2006
Incident date: Nov 16, 2006
DOMETIC REFRIGERATOR MOD# RM2862 SER# 42703351. I HAD A FAILURE OF MY REFRIGERATOR. STRONG AMMONIA SMELL INSIDE THE TRAILER, YELLOW STAIN NEAR BURNER TUBE AND GOT HOT ENOUGH TO BURN THE SURFACE OF THE SHEET METAL. MY REAL COMPLAINT IS THAT THE MFG KNOWS OF THE PROBLEM AND THE DANGERS AND HAS NOT NOTIFIED THE CONSUMERS. I HAD DONE SOME READING IN A OWNERS FORUM I AM IN AND A MEMBER LOST THEIR TRA... Read more
Fire
Incident date: Nov 3, 2006
DEFECTIVE AXLES CAUSING SEVERE TIRE WEAR. I ALSO AM AWARE OF TWO OTHER LAREDO TRAILERS WITH THE SAME PROBLEM. ONE OF WHICH SUFFERED A TIRE FAILURE DUE TO THIS AXLE PROBLEM. *JB
Incident date: Oct 23, 2006
DT*: THE CONTACT STATED THE TIRES WERE WEARING PREMATURELY ON THE INSIDE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHERE IT WAS DETERMINED THE AXLES WERE BENT. THE AXLES WERE REPLACED. *AK
Incident date: Oct 10, 2006
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE BUMPER METAL WAS OBSERVED TO BE TORN ON BOTH SIDES. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE TRAILER TO THE SERVICE DEALER FOR INSPECTION. *AK UPDATED 11/30/06. *JB
Incident date: Oct 10, 2006
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE BUMPER METAL WAS OBSERVED TO BE TORN ON BOTH SIDES. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE TRAILER TO THE SERVICE DEALER FOR INSPECTION. *AK UPDATED 11/30/06. *JB
KEYSTONE
MINI KLASSIC
(9999) - EQUIPMENT
Oct 20, 2006
Incident date: Oct 10, 2006
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE BUMPER METAL WAS OBSERVED TO BE TORN ON BOTH SIDES. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE TRAILER TO THE SERVICE DEALER FOR INSPECTION. *AK UPDATED 11/30/06. *JB
Incident date: Oct 9, 2006
5TH WHEEL TRAILER IS APPROX. 350 LBS OVERWEIGHT (UVW). THE UVW OF THE TRAILER ACCORDING TO THE STICKER POSTED IN THE TRAILER SHOULD BE 6,050. WHEN BROUGHT TO 2 PUBLIC SCALES, THE WEIGHT WAS 6,600 LBS AND 6,460 LBS WHICH IF LOADED TO THE CCC, WOULD OVERLOAD THE VEHICLE CAUSING INSTABILITY. HAVE BEEN IN CONTACT WITH KEYSTONE RV. BUT THEY HAVE STOPPED RESPONDING. THANKS, MARK . *NM
Incident date: Aug 25, 2006
I HAVE A 2005 KEYSTONE RAPTOR TOY HAULER TRAILER (3612DS) WITH 15" MISSION "D" RATED TIRES ON THEM. I HAVE HAD 4 BLOWOUTS IN THE LAST 6 MONTHS. THE TIRES BLOWOUTS HAVE CAUSED DAMAGE TO THE UNDER-CARRIAGE OF MY TRAILER. TWO OF THE BLOWOUTS OCCURRED ON ONE TRIP WHILE I WAS NOT CARRYING ANY CARGO IN THE REAR AT ALL. THE OTHER TWO TIMES WERE WHILE I WAS CARRYING TWO FULL SIZE QUADS (THUS, THE WEIG... Read more
Incident date: Jul 1, 2006
DT*: THE CONTACT STATED WHILE TRAVELING 62 MPH, THE TRAILER DIPPED ON THE REAR PASSENGER SIDE. THE VEHICLE WAS PULLED OVER AND THE CONTACT DETERMINED THE MAIN LEAF SPRING WAS FRACTURED. THE TRAILER WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHO REPLACED THE SPRING. A YEAR LATER THE DRIVER SIDE HAD THE SAME PROBLEM AND THAT SPRING WAS REPLACED. THEN, THE FRONT AXLE SPRINGS FRACTURED SIMULTANEOUSL... Read more
Incident date: Jul 1, 2006
DT*: THE CONTACT STATED WHILE TRAVELING 62 MPH, THE TRAILER DIPPED ON THE REAR PASSENGER SIDE. THE VEHICLE WAS PULLED OVER AND THE CONTACT DETERMINED THE MAIN LEAF SPRING WAS FRACTURED. THE TRAILER WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHO REPLACED THE SPRING. A YEAR LATER THE DRIVER SIDE HAD THE SAME PROBLEM AND THAT SPRING WAS REPLACED. THEN, THE FRONT AXLE SPRINGS FRACTURED SIMULTANEOUSL... Read more
Incident date: Sep 15, 2006
DT*: THE CONTACT STATED TWO PASSENGER SIDE FRONT TIRES BLEW OUT. THE TIRES SEPARATED AND SHREDDED. THE TIRES WERE MISSION TIRES. MANUFACTURED BY TIRECO. SIZE: 225/75/R-15. THE DEALERSHIP WAS NOTIFIED. UPDATED 10/4/2006 - *NM
Incident date: May 29, 2006
THERE ARE MANY FAILURES DUE TO BAD CHASSIS DESIGN, THE LIPPERT FRAMES ON FIFTH WHEEL TRAILERS ARE CRACKING AND POSE A HUGE SAFETY ISSUE. *JB
Incident date: Mar 1, 2006
DT*: THE CONTACT STATED THE TRAVEL TRAILER HAD A FORMALDEHYDE SMELL COMING FROM THE CONSTRUCTION MATERIAL. THE FORMALDEHYDE CAUSED THE CONTACT TO BE SICK FOR ONE WEEK AND THE EPA STATED THAT FORMALDEHYDE COULD CAUSE CANCER AND RESPIRATORY PROBLEMS. THE DEALER DETERMINED THAT THE TRAILER HAD THIS PROBLEM, BUT COULD NOT DO ANYTHING ABOUT IT AND THE ODOR WOULD GO AWAY IN TWO YEARS. THE MANUFACTUR... Read more
Incident date: Aug 14, 2006
2005 KEYSTONE COUGAR 281 EFS 5TH WHEEL TRAILER. I HAD A TIRE BLOW OUT WHILE ON THE HIGHWAY. I DO NOT KNOW IF I HIT SOMETHING OR THE TIRE JUST FAILED. I DID FIND OUT SOME INTERESTING INFORMATION FROM THE TIRE SHOP. THE GVW OF THE TRAILER IS 10,300 LBS. THE ST225/75R15 TIRES ARE RATED @ 2,540 LBS EACH. THE TOTAL IS 10,160 LBS. MAX WEIGHT FOR 4 TIRES. THIS IS 140 LBS. LESS THAN THE GVW. THIS SOUNDS T... Read more
Incident date: Aug 5, 2006
TREAD PEELED THE TIRE ON MY 5TH WHEEL CAMPER WITH LESS THAN 1,000 MILES ON IT. THE TIRE IS A MISSION ST235/80R16 LOAD RANGE E MANUFACTURED IN THE 33RD WEEK OF '05. THE TIRE NEVER ACTUALLY WENT FLAT (I PULLED OVER IMMEDIATELY AND CHANGED IT.) THE FAILURE CAUSED SIGNIFICANT DAMAGE TO MY CAMPER. I WAS TRAVELING 65 MPH IN A POSTED 70 MPH. CALLED TIRECO AT 800-227-8925 AND THEY'RE SENDING ME FIVE ... Read more
Incident date: Jul 14, 2006
FAILURE OF MISSION TIRES 205 / 75R15 LOAD RANGE C. ON A NEW 2006 DESERT FOX. THE TRAILER WAS NOT OVER WEIGHT , TIRE PRESSURE WAS CHECKED , AND SPEED WAS AT 60 -65 MPH AS THIS IS MY SET SPEEDS. THIS TRAILER HAS LESS THAN 4000 MILES ON THE TIRES, WE WERE ON A TRIP WHEN THE FIRST TIRE BLEW I WAS ABLE TO PULL OVER WITH OUT ANY DAMAGE TO THE TRAILER, THEN ABOUT 700 MILES LATER THE SECOND TIRE BLEW CAU... Read more
Incident date: May 4, 2005
THE UNIT I PURCHASED FROM ORANGEWOOD RV IN SURPRISE, AZ. LAST YEAR,WAS DEFECTIVE AND CAUSED CONSIDERABLE DAMAGE TO OUR TOW VEHICLE AND UNIT. THIS WAS CAUSED AS A DIRECT RESULT OF A MANUFACTURER DEFECT IN THE 3 AXLES ON THE RIGHT/PASSENGER SIDE OF OUR RAPTOR-MODEL, WERE INSTALLED, 2 1/2 INCHES OFF-CENTER, WHICH CREATED DAMAGE TO VEHICLE, AS THE REAR END OF THE UNIT WAS OVER THE TRAFFIC LINE, AT T... Read more
Crash
Incident date: May 4, 2005
THE UNIT I PURCHASED FROM ORANGEWOOD RV IN SURPRISE, AZ. LAST YEAR,WAS DEFECTIVE AND CAUSED CONSIDERABLE DAMAGE TO OUR TOW VEHICLE AND UNIT. THIS WAS CAUSED AS A DIRECT RESULT OF A MANUFACTURER DEFECT IN THE 3 AXLES ON THE RIGHT/PASSENGER SIDE OF OUR RAPTOR-MODEL, WERE INSTALLED, 2 1/2 INCHES OFF-CENTER, WHICH CREATED DAMAGE TO VEHICLE, AS THE REAR END OF THE UNIT WAS OVER THE TRAFFIC LINE, AT T... Read more
Crash
Incident date: Jun 26, 2006
REPLACED 4 RV TIRES LAST AUG BECAUSE OF CRACKING IN SIDEWALL DUROST/75D15C HF502 TL (78-15 6PR WITH TIRES REPLACED TO ME BY HWA FONG RUBBER (USA) INC IN COVINGTON, GA 30014 AFTER ONE YEAR AND 2400 MILES, YESTERDAY ONE OF THE REPLACED TIRES BLEW AFTER ALMOST ONE YEAR AND 2400 MILES. *JB
Incident date: Jun 26, 2006
REPLACED 4 RV TIRES LAST AUG BECAUSE OF CRACKING IN SIDEWALL DUROST/75D15C HF502 TL (78-15 6PR WITH TIRES REPLACED TO ME BY HWA FONG RUBBER (USA) INC IN COVINGTON, GA 30014 AFTER ONE YEAR AND 2400 MILES, YESTERDAY ONE OF THE REPLACED TIRES BLEW AFTER ALMOST ONE YEAR AND 2400 MILES. *JB
Incident date: Jun 26, 2006
REPLACED 4 RV TIRES LAST AUG BECAUSE OF CRACKING IN SIDEWALL DUROST/75D15C HF502 TL (78-15 6PR WITH TIRES REPLACED TO ME BY HWA FONG RUBBER (USA) INC IN COVINGTON, GA 30014 AFTER ONE YEAR AND 2400 MILES, YESTERDAY ONE OF THE REPLACED TIRES BLEW AFTER ALMOST ONE YEAR AND 2400 MILES. *JB
Incident date: May 25, 2006
TIRECO (MISSION TIRES) CAME STOCK ON A NEW 2004 COUGAR RV TRAILER AND WE'VE HAD 4 BLOWOUTS OUT OF THE 5 STOCK TIRES WITHIN A SHORT PERIOD OF TIME. CURRENTLY FILING COMPLAINT WITH COMPANY - EXTENSIVE DAMAGE TO THE RV AND EXTREME POTENTIAL DAMAGE TO LIVES. DURING INTERNET SEARCH, FOUND NUMEROUS SIMILAR PROBLEMS WITH MANY CONSUMERS AND WOULD LIKE TO KNOW WHY THESE TIRES ARE BEING RECALLED. *NM
Incident date: Apr 29, 2006
ON A RECENT VACATION WE EXPERIENCED ONE INSTANCE OF TREAD SEPARATION CAUSING DAMAGE TO THE SIDE OF OUR 2004 COUGAR BY KEYSTONE FIFTH WHEEL AND ANOTHER INCIDENT OF SIDEWALL BLOWOUT CAUSING DAMAGE TO THE OPPOSITE SIDE. THE TIRES HAD BEEN PROPERLY MAINTAINED AND HAD 5000 MILES ON THEM. THEY WERE MISSION BRAND TIRES. THE FIRST TIRE HAD SO LITTLE LEFT THAT WE DID NOT SAVE IT BUT WE DID SAVE THE SECOND ... Read more
Incident date: May 19, 2006
I PURCHASED AN OUTBACK TRAILER FROM KEYSTONE RV IN 2004 AND IT CURRENTLY HAS 3000 MILES ON IT. I RECENTLY NOTICED THAT THE TIRES ON THE DRIVER SIDE HAVE STARTED TO CRACK, AND DURING THE TIRE REPLACEMENT THE MECHANIC NOTICED THAT THE HUBS ARE LOOSE ON BOTH AXLES ON THE DRIVER SIDE. I THEN TOOK THE TRAILER TO GENERAL RV IN MOUNT CLEMENS, MICHIGAN FOR REPAIR AND THEY CONFIRMED THAT THE HUBS ARE BO... Read more
Incident date: May 19, 2006
I PURCHASED AN OUTBACK TRAILER FROM KEYSTONE RV IN 2004 AND IT CURRENTLY HAS 3000 MILES ON IT. I RECENTLY NOTICED THAT THE TIRES ON THE DRIVER SIDE HAVE STARTED TO CRACK, AND DURING THE TIRE REPLACEMENT THE MECHANIC NOTICED THAT THE HUBS ARE LOOSE ON BOTH AXLES ON THE DRIVER SIDE. I THEN TOOK THE TRAILER TO GENERAL RV IN MOUNT CLEMENS, MICHIGAN FOR REPAIR AND THEY CONFIRMED THAT THE HUBS ARE BO... Read more
Incident date: May 11, 2006
I OWN A MOUNTIANEER TRAILER, MADE BY KEYSTONE. I HAVE TWO PROBLEMS. THE FIRST PRONLEM IS THAT I HAVE HAD TWO BLOWOUTS ON THE TIRES THAT CAME WITH THE TRAILER. THEY ARE MISSION, LOAD MAX RADIALS, ST225/75R15. THESE TIRES HAVE LESS THEN 4000 MILES ON THEM. THE FIRST BLOWOUT WAS ON THE WAY TO CONNECTICUT FROM FLORIDA. THE STEEL BELTS CAME THROUGH THE SIDE OF THE TIRE. A MOTORIST TOLD ME I HAD A FLAT ... Read more
KEYSTONE
OUTBACK-SYDNEY
(2005) - TIRES
Apr 24, 2006
Incident date: Aug 1, 2005
NANCO TIRES- DOT CODE ON KC TCI DATE CODE 4604 I SUFFERED A SUDDEN FAILURE IN AUGUST 2005. NO ACCIDENT AND MINIMAL DAMAGE TO VEHICLE. DURING SPRING INSPECTION THREE ADDITIONAL TIRES MATCHING THESE CODES HAVE BEGUN TO SEPARATE AT THE SIDEWALL. KEYSTONE RV HAS INSTALLED THIS TIRE ON PROBABLY THOUSANDS OF RV'S IN THE COUNTRY AND I HAVE THROUGH EMAIL FOUND A MINIMUM OF 15 ADDITIONAL PEOPLE WITH THE... Read more
Incident date: Mar 9, 2006
5TH WHEEL RV BATTERY WAS DEAD. PROCEED TO HOOK UP TO VEHICLE, STILL NO VOLTAGE TO RV. FOUND GROUND WIRE NOT HOOKED, WHICH THEN DID NOT CHARGE BATTERY. END RESULT POSSIBLE TRAILER BRAKE FAILURE DURING TOWING AS WELL AS EMERGENCY BRAKE FAILURE. 2005 36.5 FT CHALLENGER BY KEYSTONE A DIVISION OF THOR. *JB
Incident date: Mar 9, 2006
5TH WHEEL RV BATTERY WAS DEAD. PROCEED TO HOOK UP TO VEHICLE, STILL NO VOLTAGE TO RV. FOUND GROUND WIRE NOT HOOKED, WHICH THEN DID NOT CHARGE BATTERY. END RESULT POSSIBLE TRAILER BRAKE FAILURE DURING TOWING AS WELL AS EMERGENCY BRAKE FAILURE. 2005 36.5 FT CHALLENGER BY KEYSTONE A DIVISION OF THOR. *JB
Incident date: Mar 7, 2006
DT*: THE CONTACT STATED WHILE DRIVING 60MPH ON THE HIGHWAY, THE TRAVEL TRAILER SWAYED FROM SIDE TO SIDE. THE TRAILERS STRUCTURE WAS INSPECTED BY A SERVICE DEALER, BUT THE DEALER WAS UNABLE TO DETERMINE WHY THERE WERE SUCH POOR STABILITY AND NO REPAIRS WERE MADE.
Incident date: Jan 21, 2006
A STRUCTURAL FAILURE OF THE FRAME - OUR 2002 KEYSTONE MONTANA 5TH WHEEL TRAILER MODEL 2955RL, VIN#[XXX] HAD MULTIPLE WELDS BREAK AND CRACK IN THE KINGPIN AREA AND UNDER THE BEDROOM OF THE TRAILER. THIS ALLOWED THE SIDEWALLS TO DROP AND THE KINGPIN TO OSCILLATE UP AND DOWN LIKE IT WAS ATTACHED TO A DIVING BOARD. THE OSCILLATION CAUSED A PARTITION TO BE PUSHED THROUGH THE CEILING. THIS FAILURE MADE... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2005) - EQUIPMENT
Jan 19, 2006
Incident date: Dec 21, 2005
WE BOUGHT AN 2005 MONTANA 3650RK WE HAD SO PROBLEMS WITH THE FRIG. NOT COOLING WE CALL THE DEALERSHIP WE BOUGHT IT FROM TO FIND OUT WHAT TO DO TO FIX IT. WE NEVER GOT ANYONE TO CALL US BACK ,THEN ON 12/21/05 AT 12:00AM WE WOKE UP TO THE SMELL OF SMOKE, NO ALARM WENT OFF, ONLY TO FIND THE OUTSIDE OF THE RV AND FRIG. WERE ON FIRE. *NM
Fire
Incident date: Dec 21, 2005
WE BOUGHT AN 2005 MONTANA 3650RK WE HAD SO PROBLEMS WITH THE FRIG. NOT COOLING WE CALL THE DEALERSHIP WE BOUGHT IT FROM TO FIND OUT WHAT TO DO TO FIX IT. WE NEVER GOT ANYONE TO CALL US BACK ,THEN ON 12/21/05 AT 12:00AM WE WOKE UP TO THE SMELL OF SMOKE, NO ALARM WENT OFF, ONLY TO FIND THE OUTSIDE OF THE RV AND FRIG. WERE ON FIRE. *NM
Fire
KEYSTONE
MONTANA-MOUNTAINEER
(2005) - ELECTRICAL SYSTEM
Jan 19, 2006
Incident date: Dec 21, 2005
WE BOUGHT AN 2005 MONTANA 3650RK WE HAD SO PROBLEMS WITH THE FRIG. NOT COOLING WE CALL THE DEALERSHIP WE BOUGHT IT FROM TO FIND OUT WHAT TO DO TO FIX IT. WE NEVER GOT ANYONE TO CALL US BACK ,THEN ON 12/21/05 AT 12:00AM WE WOKE UP TO THE SMELL OF SMOKE, NO ALARM WENT OFF, ONLY TO FIND THE OUTSIDE OF THE RV AND FRIG. WERE ON FIRE. *NM
Fire
Incident date: Dec 21, 2005
WE BOUGHT AN 2005 MONTANA 3650RK WE HAD SO PROBLEMS WITH THE FRIG. NOT COOLING WE CALL THE DEALERSHIP WE BOUGHT IT FROM TO FIND OUT WHAT TO DO TO FIX IT. WE NEVER GOT ANYONE TO CALL US BACK ,THEN ON 12/21/05 AT 12:00AM WE WOKE UP TO THE SMELL OF SMOKE, NO ALARM WENT OFF, ONLY TO FIND THE OUTSIDE OF THE RV AND FRIG. WERE ON FIRE. *NM
Fire
KEYSTONE
SPRINGDALE
(2005) - LATCHES/LOCKS/LINKAGES
Dec 9, 2005
Incident date: Jun 1, 2005
DT: THE CONTACT STATED WITH LESS THAN 500 MILES ON THE TIRES NOTICED CRACKS ON THE SIDEWALL ALL THE WAY AROUND ALL THE TIRES. HE REPLACED THEM. ALSO, THE DOOR LOCKED AND HE COULD NOT GET IN OR OUT OF THE TRAILER. THE TRAILER WAS DAMAGED WHEN THEY CRACKED THE DOOR TO GET OUT. HE CONTACTED THE MANUFACTURER, THEY STATED HE NEEDED TO CONTACT THE LOCK MANUFACTURER. THEY WERE NOT WILLING TO AS... Read more
Incident date: Oct 22, 2005
DT: THE CONTACT STATED TWO TIRES BLEW OUT ON FIFTH WHEEL TRAILER. THE TREAD SEPARATED. THE FIRST TIRE BLEW OUT IN OCTOBER 2004. THE SECOND TIRE BLEW OUT IN OCTOBER 2005. ANOTHER TIRE ALMOST WAS READY TO BLOW. OUT. HE REMOVED IT FROM VEHICLE. THE DEALER WHERE HE BOUGHT THE TRAILER TOLD HIM THEY KNEW THERE WAS A PROBLEM WITH CARLISLE, THE MANUFACTURER OF THE TIRES. CARLISLE WAS NOT WILLI... Read more
Incident date: Sep 17, 2005
DT: 2004 KEYSTONE COUGAR. MISSION TIRES, ST225/75R15. THE CONSUMER STATED THE DRIVER'S SIDE REAR TIRE SEPARATED WITH LESS THAN 5,000 MILES WHILE DRIVING AT 35 MPH. THE TIRE HAS NOT BEEN INSPECTED TO SEE WHY THIS OCCURRED. MISSION WAS SENDING HIM A NEW TIRE. THIS HAPPENED ON SEPTEMBER 17, 2005. IT CAUSED NO PROPERTY DAMAGE OR ACCIDENT. THESE WERE THE ORIGINAL TIRES FOR THE TRAVEL TRAILER.... Read more
Incident date: Sep 9, 2005
TIRE SEPARATION. *JB