Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
Incident date: Aug 18, 2007
MY WIFE AND I PURCHASED A NEW 2003 COUGAR 5TH WHEEL MANUFACTURED BY KEYSTONE. TWO MONTHS PAST THE 1-YEAR MANUFACTURER WARRANTY, WE EXPERIENCED TWO TIRE BLOWOUTS ON THE PASSENGER SIDE. SINCE THE WARRANTY HAD EXPIRED ON THE TIRES, WE REPLACED THEM ALL WITH NEW 10-PLY TIRES. AFTER LESS THAN 1,000 MILES, WE EXPERIENCED ANOTHER BLOWOUT ON THE SAME SIDE RESULTING IN EXTENSIVE DAMAGE TO THE TRAILER SI... Read more
Incident date: Jan 1, 1901
2004 COUGAR 5TH WHEEL HAD TIRE SEPARATION. CUSTOMER STATES THAT THE TIRE SEPARATION HAS OCCURRED ON TWO OCCASIONS. CONTACT STATES HER HUSBAND COULD CONTROL THE VEHICLE WHEN IT HAPPENED WHILE HE WAS DRIVING. *KB THE SECOND TIRE FAILURE RESULTED IN DAMAGE TO THE UNDER CARRIAGE OF THE RV. ON BOTH TIRES, THE TREAD PULLED AWAY FROM THE TIRE WHICH CAUSED THEM TO BLOW OUT. *JB
KEYSTONE
MONTANA-MOUNTAINEER
(2007) - TIRES:TREAD/BELT
Sep 7, 2007
Incident date: Sep 3, 2007
1. MY 2007 TRAVEL TRAILER TIRE TREAD CAME OFF TIRE (UNDER 500 MILES) THEN TIRE BLEW CAUSING DANGER TO OTHERS AROUND AND SELF. 2. I MANAGED TO A SAFE STOP NO INJURIES THANKS TO A WARNING OF ANOTHER VEHICLE PASSING BY. 3. I CALLED FOR WARRANTY ON TIRES AND FOUND THEY ARE MADE IN CHINA. THEY ARE REPLACING THE TIRE BUT WARNED TO LOOK CLOSELY AT THE OTHER TIRES. THEY ARE TO SEND A REPLACEMENT ,BUT DO... Read more
Incident date: Aug 26, 2007
MY WIFE WAS TRAVELING WESTBOUND ON I-70 THROUGH DENVER AT 55MPH, AND I WAS FOLLOWING BEHIND HER. ONE OF THE MILESTAR TRAILER TIRES - ST205/75D-14 STARTED SMOKING AND IMMEDIATELY EXPLODED. THESE TIRES ARE ON OUR 2007 KEYSTONE OUTBACK CAMPING TRAILER (21'). DOT 5YKC TCI 4906,DOT 5YKC TCI 3306, DOT 5YKC TCI 2906 *TR
Incident date: Aug 20, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE LAREDO. THE VEHICLE HAS TIRE COMPANY INC. MILESTAR, SIZE FT225/75/D15 TIRES (NA). THE CONTACT NOTICED THAT THE TREAD BEGAN TO SEPARATE FROM THE PASSENGER SIDE REAR TIRE. THE VEHICLE HAD BEEN PARKED FOR THREE MONTHS BEFORE THE FAILURE WAS DISCOVERED. THE MANUFACTURER AGREED TO SEND FIVE NEW TIRES. THE TIRE AND VEHICLE CURRENT AND FAILURE MILEAGES WERE APPROX... Read more
Incident date: Aug 1, 2007
TL*THE CONTACT OWNS A 2005 KEYSTONE SPRINTER. THE CONTACT STATED THAT THE MANUFACTURER DID NOT INCLUDE THE BRACE PLATES THAT WERE NEEDED TO CONNECT TO THE CAPTURE PLATE OF THE SUPER GLIDER HITCH. AS A RESULT, THE TRAILER BECAME UNHITCHED WHILE IN MOTION AND CAUSED A CRASH. AN INSPECTION REVEALED THAT THE BOLTS THAT WERE REQUIRED FOR THE VEHICLE WERE NEVER PLACED ON THE TRAILER. THE MANUFACTURE... Read more
Crash
Incident date: Jul 9, 2007
TL*THE CONTACT OWNS A 2005 KEYSTONE SPRINTER. THE VEHICLE HAS MISSION LOADMAX RADIAL (NA), SIZE ST 205/75/R15 TIRES. THE TIRES WERE MANUFACTURED IN TAIWAN. THE CONTACT STATED THAT THREE OF THE FOUR TIRES WERE DEFECTIVE. ONE OF THE TIRES BLEW OUT WHILE DRIVING. THE FAILURE CAUSED DAMAGE TO THE UNDERBELLY OF THE VEHICLE'S INSULATION. HE SENT THE TIRES BACK AND RECEIVED REPLACEMENTS. THE SECON... Read more
Incident date: Jul 31, 2007
WE PURCHASED OUR 2004 KEYSTONE COUGAR TRAVEL TRAILER IN FEB 2005 FROM THE ORIGINAL OWNER WHO HAD ONLY USED IT ON A 200 MILE TRIP ONCE AS HIS WIFE HAD TAKEN ILL AND HE COULDN'T USE IT ANY LONGER. IN APR/MAY OF 2006 WE WENT ON A CROSS COUNTRY TRIP. WE HAD A BLOWOUT THE 1ST DAY OUT ON I-75 NEAR THE NORTH MARION COUNTY LINE. WE THEN HAD ANOTHER BLOWOUT AS WE ENTERED CA ON I-8. OUR 3RD BLOWOUT CAME ON ... Read more
Incident date: Jul 31, 2007
WE PURCHASED OUR 2004 KEYSTONE COUGAR TRAVEL TRAILER IN FEB 2005 FROM THE ORIGINAL OWNER WHO HAD ONLY USED IT ON A 200 MILE TRIP ONCE AS HIS WIFE HAD TAKEN ILL AND HE COULDN'T USE IT ANY LONGER. IN APR/MAY OF 2006 WE WENT ON A CROSS COUNTRY TRIP. WE HAD A BLOWOUT THE 1ST DAY OUT ON I-75 NEAR THE NORTH MARION COUNTY LINE. WE THEN HAD ANOTHER BLOWOUT AS WE ENTERED CA ON I-8. OUR 3RD BLOWOUT CAME ON ... Read more
Incident date: Aug 12, 2007
I PURCHASED A 2004 COUGAR 5TH WHEEL MADE BY KEYSTONE RV IN APRIL OF 2005 FROM A LOCAL DEALER. SINCE THEN WE HAVE TAKEN TWO LONG TRIPS (OVER 500 MILES) AND EACH TIME HAVE HAD MULTIPLE BLOW-OUTS (2 ON THE FIRST TRIP AND 3 THIS LAST TRIP). THUS, I HAVE HAD TO REPLACE ALL FIVE TIRES THAT CAME WITH THE UNIT WITH BRAND-NEW TIRES. ALL OF THE BLOW-OUTS HAVE OCCURRED ON PUBLIC HIGHWAYS DOING 60MPH AND T... Read more
Incident date: Jul 23, 2007
WE BOUGHT A 07 COUGAR KEYSTONE TRAVEL TRAILER. THIS PURCHASE TOOK PLACE AT THE END OF FEB. ON MARCH 5 WE TOOK OUR NEW TRAILER OUT ON OUR FIRST TRIP TO LAS VEGAS NEVADA FOR A 3 DAY NASCAR WEEKEND. WE ARRIVED AT OUR CAMPSITE AND WENT TO SET UP. WE DISCOVERED THAT WE HAD A BALD TIRE ON THE REAR DRIVERS SIDE, 3 OTHER TIRES WERE WORN, THE BACK AXLE WAS BENT. WE IMMEDIATELY CALL FOLLEY'S WHERE WE BOU... Read more
Incident date: Jul 23, 2007
WE BOUGHT A 07 COUGAR KEYSTONE TRAVEL TRAILER. THIS PURCHASE TOOK PLACE AT THE END OF FEB. ON MARCH 5 WE TOOK OUR NEW TRAILER OUT ON OUR FIRST TRIP TO LAS VEGAS NEVADA FOR A 3 DAY NASCAR WEEKEND. WE ARRIVED AT OUR CAMPSITE AND WENT TO SET UP. WE DISCOVERED THAT WE HAD A BALD TIRE ON THE REAR DRIVERS SIDE, 3 OTHER TIRES WERE WORN, THE BACK AXLE WAS BENT. WE IMMEDIATELY CALL FOLLEY'S WHERE WE BOU... Read more
Incident date: Aug 15, 2007
KEYSTONE TRAILER DOES NOT HAVE REQUIRED LIGHTS. TRAILER IS 30' 7" LONG AND DOES NOT HAVE REQUIRED INTERMEDIATE MARKER LIGHTS. *JB
Incident date: Aug 3, 2007
THIS WAS A CLOSE CALL INCIDENT. I HAVE ONLY OWNED THIS 2004 KEYSTONE SPRINTER ST307BHW04 TRAVEL TRAILER FOR 2 MONTHS. WHEN I GOT IT THE TIRES WERE FINE THIS PAST WEEKEND AFTER LESS THEN 500 MILES I JUST MADE IT TO OUR CAMPSITE AND FOUND CORDS HANGING OUT ON THE INSIDE EDGE OF THE REAR LEFT TIRE. WHILE I WAS CHANGING I NOTICED THAT THERE WAS DAMAGE FROM ANOTHER BLOWOUT. THE RIG IS NOT OVERLOADED AN... Read more
Incident date: Aug 3, 2007
THIS WAS A CLOSE CALL INCIDENT. I HAVE ONLY OWNED THIS 2004 KEYSTONE SPRINTER ST307BHW04 TRAVEL TRAILER FOR 2 MONTHS. WHEN I GOT IT THE TIRES WERE FINE THIS PAST WEEKEND AFTER LESS THEN 500 MILES I JUST MADE IT TO OUR CAMPSITE AND FOUND CORDS HANGING OUT ON THE INSIDE EDGE OF THE REAR LEFT TIRE. WHILE I WAS CHANGING I NOTICED THAT THERE WAS DAMAGE FROM ANOTHER BLOWOUT. THE RIG IS NOT OVERLOADED AN... Read more
Incident date: Jul 9, 2007
TL*THE CONTACT OWNS 2005 KEYSTONE RAPTOR TRAILER WITH MISSION TIRES SIZE ST2257515. WHILE DRIVING 65 MPH SHE EXPERIENCED BLOW OUTS ON THE TWO FRONT AND REAR TIRES. THERE WAS NO SIGN OF WEAR AND TEAR. THE TIRES WERE REPLACED WITH THE SAME BRAND AND SIZE. THE ENGINE SIZE, NUMBER OF CYLINDERS, POWER TRAIN, AND FUEL SYSTEM INFORMATION WAS NOT APPLICABLE. THE FAILURE MILEAGE WAS 2,500.
Incident date: Jun 26, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE COUGAR TRAILER WITH MILESTAR ST 225/75D-15 TIRES. HE NOTICED GOLF-BALL SIZED BUBBLES ON THE SIDEWALLS OF THE TIRES. THE CONTACT STATED THAT HIS TIRES WERE REPLACED. UPDATED 02-01-08. *KB THE CONSUMER STATED THE TIRES HAD VERY WEAK SIDEWALLS.
Incident date: Jul 27, 2007
TIRE BLOWOUT. TREAD SEPARATION FROM PLY CAUSING PROPERTY DAMAGE TO OUR 5TH WHEEL CAMPER ON JULY 27 2007. TIRES HAD LESS THAN 8,000 MILES AND WERE PROPERLY INFLATED. (TIRE INFLATION AND WALK AROUND HAD BEEN COMPLETED 60 MILES PRIOR TO BLOW OUT) THIS WAS THE SECOND TIRE TO FAIL ON THIS CAMPER. THE FIRST TIRE ALSO HAD TREAD SEPARATION. DEALER WOULD NOT CLAIM RESPONSIBILITY FOR FIRST TIRE SEPARATION N... Read more
Incident date: May 1, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THERE WAS A HORRIBLE SMELL SIMILAR TO GASOLINE FUMES IN THE VEHICLE, WHICH BURNED HER EYES AND NOSE. THE SMELL WORSENED IN HOT WEATHER. HER DAUGHTER HAD TO RUN OUT OF THE VEHICLE BECAUSE HER EYES WERE BURNING. THE CONTACT NOTIFIED KEYSTONE AND THEY STATED THAT IT WAS NORMAL FOR A NEW CAMPER. THIS IS NOT HER FIRST NEW CAMPE... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2006) - TIRES:TREAD/BELT
Jul 20, 2007
Incident date: Jul 19, 2007
TL*THE CONTACT OWNS A 2006 KEYSTONE MONTANA-MOUNTAINEER. THE VEHICLE HAS DURO TIRES, SIZE 225/75D15D, DISTRIBUTED BY WHAFONG TIRES. THE CONTACT NOTICED THAT THE TREAD SEPARATED ON ALL FOUR TIRES. THE MANUFACTURER INFORMED THE CONTACT TO MAIL PICTURES. THE CURRENT AND FAILURE MILEAGES WERE 7,000. NO OTHER VEHICLE INFORMATION WAS AVAILABLE.
Incident date: Jul 14, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE RAPTOR RP299 FIFTH WHEEL. THE CONTACT STATED THAT THE PLACARD FOR THE TIRE DID NOT MATCH THE ACTUAL TIRE ON THE VEHICLE. HE STATED THAT THERE WAS CONFLICTING INFORMATION, WHICH HE BELIEVED TO BE A SAFETY HAZARD. HE ALSO STATED THAT THIS INFORMATION CONFUSED THE DEALER. NO OTHER VEHICLE INFORMATION WAS AVAILABLE. THE CURRENT MILEAGE IS 4,000 AND THE FAILURE ... Read more
Incident date: May 12, 2002
ARE TIRES WITH LT LEGAL TO INSTALL ON TRAILERS MOST EVERY THING I HAVE READ STATED TRAILERS SHOULD HAVE TIRES THAT STARTED WITH ST , THERE WERE TOO MANY TIRE FAILURES ON TIRES THAT HAVE BEEN INSTALLED ON TRAILERS THAT STARTED WITH LT, AND THE MANUFACTURER STATED THEY WERE LEGAL.. LT TIRE 10 PLY HAS 2 PLY SIDEWALL, ST 10 PLY TIRE HAS 4 PLY SIDEWALL. CARDINAL RV MANUFACTURER FORREST RIVER HAS... Read more
Incident date: Jun 16, 2007
TL*THE CONTACT OWNS A 2005 KEYSTONE COUGAR. WHILE DRIVING 60 MPH, THE PASSENGER SIDE REAR THERMO KING TIRE BLEW OUT AND DAMAGED THE PASSENGER SIDE QUARTER PANEL OF THE VEHICLE. THE SPARE TIRE WAS PLACED ON THE VEHICLE, HOWEVER, AFTER DRIVING 500 MILES, THE SPARE BLEW OUT AS WELL. THE ORIGINAL AND THE SPARE TIRE WERE THE SAME BRAND, MODEL, AND SIZE. THE DOT NUMBER WAS UNKNOWN. NO OTHER VEHICLE... Read more
KEYSTONE
CHALLENGER
(2005) - SERVICE BRAKES, HYDRAULIC
Jul 9, 2007
Incident date: Jun 1, 2005
TL*THE CONTACT OWNS A 2005 KEIFERBUILT GENESIS XE103. THE CONTACT STATED THAT THE BRAKES HAVE BEEN REPAIRED TEN TIMES. THE TIRES ARE FAILING AND SHE BELIEVES THAT THE AXLES ON THE TRAILER ARE TOO SMALL. THE FAILURES HAVE OCCURRED SINCE THE VEHICLE WAS PURCHASED. THE NAME OF THE MANUFACTURER WAS NOT AVAILABLE IN THE DROP DOWN MENU AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES ... Read more
KEYSTONE
CHALLENGER
(2005) - TIRES
Jul 9, 2007
Incident date: Jun 1, 2005
TL*THE CONTACT OWNS A 2005 KEIFERBUILT GENESIS XE103. THE CONTACT STATED THAT THE BRAKES HAVE BEEN REPAIRED TEN TIMES. THE TIRES ARE FAILING AND SHE BELIEVES THAT THE AXLES ON THE TRAILER ARE TOO SMALL. THE FAILURES HAVE OCCURRED SINCE THE VEHICLE WAS PURCHASED. THE NAME OF THE MANUFACTURER WAS NOT AVAILABLE IN THE DROP DOWN MENU AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES ... Read more
Incident date: Apr 16, 2007
2002 KEYSTONE/SPRINTER 5TH WHEEL TRAVEL TRAILER. THE CONNECTION METHOD FOR THE SIDES TO THE FRONT OF THE UNIT IS FAULTY. THE FRONT OF MY UNIT DELAMINATED AND IF I DID NOT NOTICE AND SECURE WITH 3.5 SHEET ROCK SCREWS THE SIDE COULD HAVE BEEN TORN AWAY FROM THE VEHICLE WHILE TRAVELING SENDING PIECES OF FIBERGLASS AND PLYWOOD INTO TRAFFIC. I EMAILED KEYSTONE WITH THE PROBLEM WITH PICTURES. KEYSTONE S... Read more
Incident date: Apr 15, 2007
SPINDLE BENT, CAUSING BRAKES TO STICK. HAD TO REPLACE AXLE. DID HAVE AN AXLE. *AK
Incident date: Apr 15, 2007
SPINDLE BENT, CAUSING BRAKES TO STICK. HAD TO REPLACE AXLE. DID HAVE AN AXLE. *AK
Incident date: Apr 15, 2007
SPINDLE BENT, CAUSING BRAKES TO STICK. HAD TO REPLACE AXLE. DID HAVE AN AXLE. *AK
Incident date: May 26, 2007
NANKING MILESTAR TRAILER TIRES SIDEWALL FAILURE/CRACKING ST225/75R15 LOAD RANGE D
Incident date: May 30, 2007
TIRE FAILURE. NANCO BRAND TIRES INSTALLED FROM THE MANUFACTURER,KEYSTONE), ON A NEW TRAVEL TRAILER. *AK
Incident date: Apr 25, 2007
TL*THE CONTACT OWNS A DOMETIC REFRIGERATOR, MODEL RM2852. THE REFRIGERATOR WAS SERVICED FOR NHTSA RECALL # 06E076000 (EQUIPMENT:RECREATIONAL VEHICLE). THE VEHICLE WAS TAKEN TO THE DEALER FOR THE REPAIR WHO CHARGED $149.33 FOR LABOR. THE WORK ORDER SPECIFICALLY STATED, "PERFORMED RECALL WORK" AND NO OTHER WORK WAS AUTHORIZED. THE PURCHASE DATE WAS UNKNOWN. THE CONSUMER PROVIDED A COPY OF TH... Read more
Incident date: Apr 2, 2007
COUGAR 5TH WHEEL CAMPER CUSTOMER HAS HAD SEVERAL TIRE REPLACEMENTS AND BELIEVES THAT THEY SHOULD BE REIMBURSED FOR THE TIRES AND DAMAGE DONE TO CAMPER**CC THE CONSUMER BELIEVED THE TIRES FOR THE CAMPER WERE UNDER RATED WHICH WAS THE REASON HE CONTINUED TO EXPERIENCE TREAD SEPARATION AND TIRE WEAR. *JB
Incident date: Apr 6, 2007
MISSION LOAD-MAX RADIAL TRAILER TIRE ST225 75R15. D.O.T.#WEHH2730804. TIRES HAVE PROBLEM WITH BLOWOUTS. *JB
Incident date: Feb 25, 2007
TL* THE CONTACT OWNS A 2005 KEYSTONE MONTANA. THE TRAILER WAS RAISED FOUR INCHES FROM THE TRUCK BED WHEN NORMALLY IT WAS RAISED EIGHT INCHES. THE FAILURE WAS DUE TO THE FRAME WORK BEING CRACKED. THE CAMPER WAS REPAIRED. HOWEVER, IT FAILED AGAIN, AND WAS CURRENTLY BEING REPAIRED. THE CONTACT HAS PICTURES AND REPAIR INVOICES. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.*AK THE CONSUMER... Read more
Incident date: Feb 25, 2007
TL* THE CONTACT OWNS A 2005 KEYSTONE MONTANA. THE TRAILER WAS RAISED FOUR INCHES FROM THE TRUCK BED WHEN NORMALLY IT WAS RAISED EIGHT INCHES. THE FAILURE WAS DUE TO THE FRAME WORK BEING CRACKED. THE CAMPER WAS REPAIRED. HOWEVER, IT FAILED AGAIN, AND WAS CURRENTLY BEING REPAIRED. THE CONTACT HAS PICTURES AND REPAIR INVOICES. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.*AK THE CONSUMER... Read more
Incident date: Apr 15, 2007
DOMETIC RECALL 06E-076, MANUFACTURER STATES THEY ARE NOT GOING TO REPAIR THE DEFECT, THEY ARE ONLY GOING TO COVER IT UP SO WHEN IT DOES FAIL IT WON'T BURN MY TRAILER DOWN. THE RECALL NOTICE STATES THAT IT MUST BE SHUT DOWN AND NOT OPERATED UNTIL THE UNIT IS FIXED. I WANT MY UNIT FIXED NOT PATCHED . DOMETIC HAS ADMITTED THERE IS A SEVERE SAFETY HAZARD WITH THIS UNIT AND IT CAN CAUSE DEATH OR INJURY... Read more
Incident date: Feb 25, 2007
TL*THE CONTACT OWNS A 2005 KEYSTONE MONTANA 3295RK 5TH WHEEL. THE WELDING MECHANIC STATED THAT OVER TIME THE SOLID TUBING THAT HAS AIR SPACE IN THE MIDDLE WORE OUT AND CAUSED CRACKS IN THE KING PIN BOX. THE MECHANIC OBSERVED ADDITIONAL STRESS FRACTURES, AND THE VEHICLE WAS CURRENTLY WAITING TO BE REPAIRED. THE KING PIN BOX WAS ATTACHED TO THE HITCH AND WAS CONNECTED TO THE VEHICLE. THE MECH... Read more
Incident date: Mar 10, 2007
TL*- THE CONTACT STATED THAT THE 2002 KEYSTONE SPRINTER'S DOMETIC REFRIGERATOR MODEL # RM2852, SERIAL # 14200164 WAS INVOLVED IN RECALL 06E076000. THE CONTACT WANTED TO COMPLAIN THAT THE SERVICE CENTER, PISMO COAST RV SERVICE CENTER, WILL NOT THE HONOR THE RECALL BECAUSE DOMETIC WAS NOT PAYING ENOUGH MONEY TO DO THE JOB ,AND THEY WILL NOT RETURN THE SERVICE CENTER PHONE CALLS. THERE HAD BEEN N... Read more
KEYSTONE
SPRINGDALE
(2003) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Mar 16, 2007
Incident date: Sep 15, 2006
TL*- THE CONTACT STATED THAT HER 2003 KEYSTONE SPRINGDALE BUMPER POOL TRAVEL TRAILERS DOMETIC REFRIGERATOR MODEL # RM2652, SERIAL # 32003447 HAD BEEN LEAKING COOLANT SINCE 9/15/2006, LAST DAY OF USE. THE DOMETIC REFRIGERATOR WAS LEAKING COOLANT, BUT THE SERIAL NUMBER WAS NOT INCLUDED IN THE RECALL. *AK UPDATE *4/23/07TR
Incident date: Aug 1, 2006
TL*- THE CONTACT STATED THAT THE TIRES ON THE 2005 KEYSTONE SPRINTER RUBBED THE TOP OF THE WHEEL WELL. THE CONTACT SPOKE WITH THE DEALERSHIP AND WAS ADVISED THAT THE CAUSE OF THE PROBLEM WAS DUE TO THE DESIGN OF THE TRAILER. THE DEALERSHIP INFORMED THE CONTACT THAT THE WHEEL WAS TOO CLOSE TO THE WHEEL WELL. THIS CAUSED THE TIRES TO BECOME DEFORMED. THE CONTACT SENT PICTURES TO THE MANUFACTURER,... Read more
Incident date: Aug 1, 2006
TL*- THE CONTACT STATED THAT THE TIRES ON THE 2005 KEYSTONE SPRINTER RUBBED THE TOP OF THE WHEEL WELL. THE CONTACT SPOKE WITH THE DEALERSHIP AND WAS ADVISED THAT THE CAUSE OF THE PROBLEM WAS DUE TO THE DESIGN OF THE TRAILER. THE DEALERSHIP INFORMED THE CONTACT THAT THE WHEEL WAS TOO CLOSE TO THE WHEEL WELL. THIS CAUSED THE TIRES TO BECOME DEFORMED. THE CONTACT SENT PICTURES TO THE MANUFACTURER,... Read more
KEYSTONE
SPRINTER
(2005) - SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
Mar 9, 2007
Incident date: Aug 1, 2006
TL*- THE CONTACT STATED THAT THE TIRES ON THE 2005 KEYSTONE SPRINTER RUBBED THE TOP OF THE WHEEL WELL. THE CONTACT SPOKE WITH THE DEALERSHIP AND WAS ADVISED THAT THE CAUSE OF THE PROBLEM WAS DUE TO THE DESIGN OF THE TRAILER. THE DEALERSHIP INFORMED THE CONTACT THAT THE WHEEL WAS TOO CLOSE TO THE WHEEL WELL. THIS CAUSED THE TIRES TO BECOME DEFORMED. THE CONTACT SENT PICTURES TO THE MANUFACTURER,... Read more
KEYSTONE
CHALLENGER
(2002) - EQUIPMENT
Mar 6, 2007
Incident date: Mar 6, 2007
TL- THE CONTACT STATED THAT HE RECEIVED HIS RECALL IN THE MAIL TODAY 03/06/2007). THE CONTACT CALLED DOMETIC, WHO STATED THAT THE SECONDARY BURNER HOUSING WILL BE INSTALLED TO CONTAIN THE FIRE AND THAT IT WILL NOT PREVENT THE FIRE. *AK
KEYSTONE
CHALLENGER
(2002) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Mar 6, 2007
Incident date: Mar 6, 2007
TL- THE CONTACT STATED THAT HE RECEIVED HIS RECALL IN THE MAIL TODAY 03/06/2007). THE CONTACT CALLED DOMETIC, WHO STATED THAT THE SECONDARY BURNER HOUSING WILL BE INSTALLED TO CONTAIN THE FIRE AND THAT IT WILL NOT PREVENT THE FIRE. *AK
Incident date: Mar 4, 2007
TL* THE CONTACT OWNS A 1998 MAZDA MILLENIA. THE CONTACT STATED THAT THE KEYLESS ENTRY FAILED FREQUENTLY. THE CONTACT HAD TO REPLACE THE KEYLESS ENTRY KEY TWICE. ALSO, THE CONTACT LOST THE KEY DUE TO THE FREQUENT FAILURES. *AK
Incident date: Oct 12, 2006
INCIDENT DESCRIPTION: WE PURCHASED A NEW 2004 KEYSTONE COUGAR TRAVEL TRAILER THAT I SAY HAVE EXTREMELY DANGEROUS TIRES ON IT. WE HAD ONE BLOW OUT ON A LONG TRIP LAST YEAR, AND THIS FALL WE HAD TWO MORE BLOW OUT ON TWO SEPARATE OCCASIONS AND ALL THREE DID (EACH CASE) ABOUT $1500.00 IN DAMAGE TO THE TRAILER. THE FIRST ONE, THERE WAS NOTHING LEFT TO THE TIRE WHEN WE GOT STOPPED. THE SECOND WAS SHRE... Read more
Incident date: Jul 15, 2005
2006 ZEPPELIN TRAVEL TRAILER, BY KEYSTONE, HAD MAJOR FRAME DAMAGE. I PURCHASED TRAILER IN INDIANA AND FRAME DAMAGE HAPPENED ON THE WAY TO ALASKA IN 2005. THE EXACT DATE OF THE FRAME DAMAGE IS UNCERTAIN AS IT WAS NOT DISCOVERED UNTIL AFTER WINTER STORAGE. THE DEALER FOUND IT IN MAY OF 2006. DEALER IN ALASKA SAID IT COULD NOT BE REPAIRED. THE DAMAGE COULD HAVE BEEN MORE SERIOUS AND COULD HAVE CAUSED... Read more
Incident date: Jan 6, 2007
WHILE OPERATION OF THE LIPPERT SLIDEOUT IN OUR '04 KEYSTONE 285EFS FIFTH WHEEL, THE SLIDE STOPPED. UPON INVESTIGATION (FOLLOWING WIRES, CHECKING FUSE, CONTACTS, ETC.) I FOUND BURNT OUT AND MELTED WIRE NUTS DIRECTLY BEHIND THE FUSE PANEL LYING IN SAWDUST. THE WIRES ARE 10 GAUGE (30 AMP). ONE STRIPPED END WAS AN INCH IN LENGTH WHILE THE OTHER WAS LESS THAN 1/16". THESE WIRES PROVIDE FULL 12 VOLT AMP... Read more
KEYSTONE
SPRINGDALE
(2001) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Jan 12, 2007
Incident date: Oct 15, 2006
DOMETIC REFRIGERATOR FAILURE: *JB