Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
Incident date: Apr 29, 2008
TL*THE CONTACT OWNS A 2003 KEYSTONE COUGAR RV. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT SMELLED A STRONG AMMONIA ODOR COMING FROM THE UNIT AND THE REFRIGERATOR WAS NOT OPERATING PROPERLY. THE REFRIGERATOR WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE HEAT TUBE WAS FRACTURED WITH A SLIGHT LEAK. THE REFRIGERATOR HAS NOT BEEN REPAIRED. THE CONTACT WAS DISPLE... Read more
Incident date: May 26, 2008
TL*THE CONTACT OWNS A 2002 KEYSTONE OUTBACK. THE CONTACT STATED THAT HIS REFRIGERATOR WAS REPAIRED ACCORDING TO THE DOMETIC RECALL; HOWEVER, HE DOES NOT FEEL THAT THE FAILURE HAS BEEN CORRECTED. THE MECHANIC WHO REPAIRED HIS VEHICLE INFORMED HIM THAT IT WAS NOT SAFE BECAUSE A FIRE COULD STILL OCCUR AND THE COOLANT COULD STILL LEAK. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER AND REFRI... Read more
KEYSTONE
SPRINGDALE
(2003) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
May 30, 2008
Incident date: Nov 20, 2007
2003 - SPRINGDALE CAMPER WITH DOMETIC REFRIGERATOR - MODEL: 2652. REFRIGERATOR STOPPED WORKING @NOVEMBER 2007. SERVICE TECH SAID WHOLE REFRIGERATOR WOULD NEED TO BE REPLACED. DUE TO COST - REFRIG WAS NOT REPLACED. IN APRIL DISCUSSED WITH ANOTHER SERVICE TECH AND FOUND OUT ABOUT THE RECALL. CALLED THE DOMETIC CUSTOMER SERVICE 2X'S THE LAST TIME THE REP SAYS THEY MAILED NOTICE OF RECALL FEB 200... Read more
Incident date: May 1, 2008
PURCHASED A NEW 2007 OUTBACK BY KEYSTONE TRAVEL TRAILER IN APRIL 2007. WHEN THE TRAILER WAS TAKEN OUT OF STORAGE THIS SPRING, ALL FOUR TIRES WERE VERY BADLY CRACKED TO THE POINT OF SERIOUS HAZARD IF USED ON THE ROAD. TIRES WERE MANUFACTURED IN 2007 AND LESS THAN 1,000 MILES ON THEM. I HAVE TAKEN PICTURES OF THE TIRES AND CAN MAIL THEM TO YOU. *TR
KEYSTONE
SPRINGDALE
(2000) - EQUIPMENT
May 22, 2008
Incident date: Jan 1, 2008
TL*THE CONTACT OWNS A 2000 KEYSTONE SPRINGDALE. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT PLUGGED IN A POWER CORD AND THE DOMETIC EXPLODED. THE FIRE EXTINGUISHED ITSELF. THE CONTACT HAS PICTURES AND AN EMAIL FROM DOMETIC. SOON AFTER THE EXPLOSION, THE CONTACT RECEIVED A SAFETY RECALL NOTICE FROM DOMETIC (NHTSA CAMPAIGN ID NUMBER 07V134000 EQUIPMENT:RECREATIONAL VEHICLE... Read more
Fire
KEYSTONE
SPRINGDALE
(2000) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
May 22, 2008
Incident date: Jan 1, 2008
TL*THE CONTACT OWNS A 2000 KEYSTONE SPRINGDALE. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT PLUGGED IN A POWER CORD AND THE DOMETIC EXPLODED. THE FIRE EXTINGUISHED ITSELF. THE CONTACT HAS PICTURES AND AN EMAIL FROM DOMETIC. SOON AFTER THE EXPLOSION, THE CONTACT RECEIVED A SAFETY RECALL NOTICE FROM DOMETIC (NHTSA CAMPAIGN ID NUMBER 07V134000 EQUIPMENT:RECREATIONAL VEHICLE... Read more
Fire
Incident date: Apr 21, 2008
FAULTY SHACKLES AND 2 BENT AXLES ON 2004 KEYSTONE COUGAR FIFTH WHEEL CAUSED TIRES EXCESSIVE WEAR TO CORE. ONE TIRE BLEW OUT. LESS THAN 7000 LONG DISTANCE MILES ON CAMPER. WEIGHT WAS 2000 LBS UNDER LIMIT OF 10,000 LBS. KEYSTONE CLAIMS NO RECALL AND NO RESPONSIBILITY, WITH NO EXPLANATION AS TO WHY THIS WOULD OCCUR. OTHERS LIKE US ARE EXPRESSING SAFETY CONCERN OVER THE INTERNET. *TR
Incident date: Apr 21, 2008
FAULTY SHACKLES AND 2 BENT AXLES ON 2004 KEYSTONE COUGAR FIFTH WHEEL CAUSED TIRES EXCESSIVE WEAR TO CORE. ONE TIRE BLEW OUT. LESS THAN 7000 LONG DISTANCE MILES ON CAMPER. WEIGHT WAS 2000 LBS UNDER LIMIT OF 10,000 LBS. KEYSTONE CLAIMS NO RECALL AND NO RESPONSIBILITY, WITH NO EXPLANATION AS TO WHY THIS WOULD OCCUR. OTHERS LIKE US ARE EXPRESSING SAFETY CONCERN OVER THE INTERNET. *TR
Incident date: Apr 10, 2008
TL*THE CONTACT OWNS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06E076000 (EQUIPMENT:RECREATIONAL VEHICLE) ON MARCH 11, 2008. THE NOTICED INDICATED THE RISK OF A POTENTIAL FIRE HAZARD. HE TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL REPAIR PERFORMED IN APRIL OF 2008; HOWEVER, THE DEALER REFUSED AND STATED THAT THE REPAIRS STOPPED ... Read more
KEYSTONE
SPRINGDALE
(2004) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Apr 29, 2008
Incident date: Dec 1, 2007
TL*THE CONTACT OWNS A 2004 KEYSTONE SPRINGDALE TRAILER. ON DECEMBER 1, 2007, THE CONTACT NOTICED COOLANT FLUID WAS LEAKING FROM HIS DOMETIC REFRIGERATOR. HE HAD NOT RECEIVED A RECALL NOTICE, BUT AFTER FURTHER INVESTIGATION INTO THE FAILURE, HE DISCOVERED THERE WAS A RECALL. HE CALLED DOMETIC SINCE HE DID NOT RECEIVE A RECALL NOTICE. DOMETIC CONFIRMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL... Read more
Incident date: Apr 7, 2008
TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINTER. THE VEHICLE HAS A DOMETIC REFRIGERATOR. THE CONTACT RECEIVED A RECALL NOTICE THE SECOND WEEK IN APRIL OF 2008, WHICH STATED THAT THE REFRIGERATOR NEEDED TO BE REPAIRED UNDER A RECALL. THE DEALER STATED THAT THEY WERE NO LONGER PERFORMING THE REPAIRS AFTER APRIL 1, 2008. THE CONTACT FEELS THAT THE REFRIGERATOR SHOULD STILL BE REPLACED BECAUSE THE RE... Read more
KEYSTONE
SPRINGDALE
(2001) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Apr 25, 2008
Incident date: Mar 3, 2008
TL*THE CONTACT OWNS A 2001 KEYSTONE SPRINGDALE (TAG ALONG). THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE EQUIPMENT IN APPROXIMATELY FEBRUARY OF 2008 WHILE THE VEHICLE WAS IN STORAGE. THE VEHICLE WAS TAKEN OUT OF STORAGE ON MARCH 3, 2008. THE CONTACT NOTICED THAT THE COOLANT UNIT RUPTURED AND CURRENTLY NEEDS TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY NO LONGER PERF... Read more
KEYSTONE
SPRINGDALE
(2001) - EQUIPMENT
Apr 25, 2008
Incident date: Mar 3, 2008
TL*THE CONTACT OWNS A 2001 KEYSTONE SPRINGDALE (TAG ALONG). THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE EQUIPMENT IN APPROXIMATELY FEBRUARY OF 2008 WHILE THE VEHICLE WAS IN STORAGE. THE VEHICLE WAS TAKEN OUT OF STORAGE ON MARCH 3, 2008. THE CONTACT NOTICED THAT THE COOLANT UNIT RUPTURED AND CURRENTLY NEEDS TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY NO LONGER PERF... Read more
KEYSTONE
CHALLENGER
(2008) - SUSPENSION:REAR
Apr 11, 2008
Incident date: Mar 30, 2008
TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO (NA). WHILE DRIVING 20 MPH, THE REAR AXLE DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AND REPAIRED. THE ENGINE SIZE, NUMBER OF CYLINDERS, TRANSMISSION TYPE, FUEL SYSTEM, POWERTRAIN, AND FUEL TYPE WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 60.
Incident date: Mar 21, 2008
ON OR ABOUT 3/21/08 MY WIFE HEARD A BEEPING SOUND WHILE WE WERE OUTSIDE. UPON FURTHER INVESTIGATION WE DISCOVERED THAT OUR KEYSTONE OUTBACK RV WAS ON FIRE. WE EXTINGUISHED THE FIRE WITH WATER. SOME DAYS LATER MY BROTHER CAME OVER TO HELP ME REPAIR IT. WE ARE BOTH FIREFIGHTERS, SO OF COURSE WE INVESTIGATED THE CAUSE. WE DISCOVERED A PINCHED A.C. WIRE BETWEEN THE CHASSIS AND FLOOR. I HAVE TAKEN PIX... Read more
Fire
Incident date: Mar 28, 2008
TL*THE CONTACT OWNS A 2003 KEYSTONE SPRINTER. THE CONTACT RECEIVED A RECALL NOTICE FROM KEYSTONE ON MARCH 28, 2008. HE SCHEDULED AN APPOINTMENT FOR THE RECALL REPAIR TO BE PERFORMED. THE CONTACT ASKED KEYSTONE IF THEY COULD SEND A TECHNICIAN TO HIS HOME BECAUSE IT WOULD COST TOO MUCH TO PULL THE VEHICLE TO THE REPAIR SHOP. KEYSTONE STATED THAT THEY WOULD NOT SEND ANYONE TO HIS LOCATION AND, IF... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2005) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Apr 1, 2008
Incident date: Mar 24, 2008
TL*THE CONTACT OWNS A 2005 KEYSTONE MONTANA-MOUNTAINEER. THE CONTACT NOTICED YELLOW RESIDUE ON THE BACK OF THE REFRIGERATOR. HE SHUT OFF THE REFRIGERATOR AND CALLED DOMETIC. DOMETIC STATED THAT HIS SERIAL NUMBER WAS NOT INCLUDED IN THE RECALL. THE CONTACT WOULD LIKE THE RECALL EXPANDED TO INCLUDE HIS SERIAL NUMBER. NO OTHER VEHICLE INFORMATION WAS AVAILABLE. THE NAME OF THE DEALER WAS UNAVAI... Read more
KEYSTONE
SPRINGDALE
(2002) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Mar 18, 2008
Incident date: Feb 2, 2008
TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINGDALE. THE CONTACT RECEIVED A RECALL NOTICE ON FEBRUARY 3, 2008 FOR THE DOMETIC REFRIGERATOR. HE CALLED THE DEALER THE SAME DAY AND WAS INFORMED TO GET AN ESTIMATE AND CALL THEM BACK. THE CONTACT RECEIVED AN ESTIMATE AND CALLED THE DEALER BACK. SINCE THAT TIME, THE DEALER HAS BEEN NOTIFIED THREE TIMES AND STATED THAT THE SITUATION WOULD BE RESOLVED. TH... Read more
Incident date: Aug 17, 2007
TL*THE CONTACT OWNS A 2001 KEYSTONE RV. THE VEHICLE HAS A DOMETIC, MODEL NUMBER RM2852 REFRIGERATOR. THE CONTACT REPLACED HIS FIRST DOMETIC DUE TO FLUID LEAKAGE BEFORE IT FAILED. THE SECOND DOMETIC BEGAN LEAKING AND ALSO FAILED. HE PAID OUT OF POCKET FOR THE REPAIR OF THIS DOMETIC. NHTSA CAMPAIGN ID NUMBER 06E076000 (EQUIPMENT: RECREATIONAL VEHICLE) WAS LATER ISSUED AND THE CONTACT ATTEMPTED ... Read more
Incident date: Nov 17, 2003
2003 MONTANA 5TH WHEEL BURNT DUE TO A DOMETIC REFRIGERATOR. CONSUMER STATES THAT THE FIRE DEPARTMENT STATED THAT THE FIRE STARTED IN OR AROUND THE REFRIGERATOR. *KB
Fire
Incident date: Aug 10, 2007
THE WEAKEST LINK I OWN A 2004 KEYSTONE SPRINTER. THIS RV UNIT HAS 30,000 TOWED MILES. THIS RV HAS THE DOUBLE EYE SUSPENSION SYSTEM. DURING MY TRAVELS IN 2007 A SET OF SHACKLE PLATES BROKE. THIS PART FAILURE HAS RESULTED IN A $1500.00 LOSS INCLUDING A BENT AXLE, SUSPENSION PARTS AND DAMAGED TIRES. YES, I AM OUT OF WARRANTY. KEYSTONE SPRINTER PROVIDED AN $800.00 COMPENSATION. THIS SU... Read more
KEYSTONE
SPRINGDALE
(2001) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Mar 6, 2008
Incident date: Dec 10, 2007
DOMETIC REFRIGERATOR YEAR 2001 SPRINGDALE RV MOD # RM 2652 SERIAL # 14200177," FAILED TO KEEP FOOD COOL WHILE WE WERE STAYING IN IT." THERE WAS A VERY FOUL ODOR. AFRAID TO USE THIS THING AGAIN ." WE WERE NEVER NOTIFIED BY DEALER WHERE WE PURCHASED RV (DANDY RV BIRMINGHAM AL OF A RECALL OR DANGER TO US. WE KNEW NOTHING ABOUT RECALL ON THIS THING TILL WE FOUND ARTICLE IN THE 2008 EQUUS HORSE MAG... Read more
Incident date: Jul 23, 2003
TL*THE CONTACT OWNS A 2003 KEYSTONE CABANA. THE CONTACT BECAME SICK AFTER BEING IN THE VEHICLE FOR APPROXIMATELY ONE HOUR. A NEWS BROADCAST STATED THAT THE VEHICLE HAD FORMALDEHYDE. THE CONTACT DID NOT HAVE THE VEHICLE INSPECTED OR TESTED FOR FORMALDEHYDE. NO OTHER VEHICLE INFORMATION WAS AVAILABLE. UPDATED 03-19-08 *BF UPDATED 03/19/08 *TR
Incident date: Jul 23, 2003
TL*THE CONTACT OWNS A 2003 KEYSTONE CABANA. THE CONTACT BECAME SICK AFTER BEING IN THE VEHICLE FOR APPROXIMATELY ONE HOUR. A NEWS BROADCAST STATED THAT THE VEHICLE HAD FORMALDEHYDE. THE CONTACT DID NOT HAVE THE VEHICLE INSPECTED OR TESTED FOR FORMALDEHYDE. NO OTHER VEHICLE INFORMATION WAS AVAILABLE. UPDATED 03-19-08 *BF UPDATED 03/19/08 *TR
Incident date: Jul 20, 2003
TL*THE CONTACT OWNS A 1998 KEYSTONE SPRINTER FIFTH WHEEL. THE CONTACT RECEIVED A RECALL NOTICE. PRIOR TO RECEIVING THE NOTICE, THE CONTACT TOOK THE VEHICLE TO THE DEALER AND HAD THE FAILURE REPAIRED AT THE COST OF $1,000. AFTER RECEIVING THE RECALL NOTICE, THE CONTACT CALLED THE DEALER REGARDING REIMBURSEMENT. THE DEALER AGREED TO REIMBURSE THE CONTACT, BUT LATER DECLINED EVEN THOUGH HIS VEHIC... Read more
Incident date: Oct 15, 2007
TL*THE CONTACT OWNS A 2002 LAREDO FIFTH WHEEL. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL NUMBER RM2652. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V134000 (EQUIPMENT:RECREATIONAL VEHICLE). THE REMEDY CONSISTED OF PLACING SHEET METAL AROUND THE TUBING INSTEAD OF PERFORMING AN ACTUAL REPAIR. HE IS CONCERNED THAT THE VEHICLE WILL CATCH FIRE WHILE HE AND HIS FAM... Read more
KEYSTONE
SPRINGDALE
(2006) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Feb 15, 2008
Incident date: Aug 19, 2006
TL*THE CONTACT OWNS A 2006 KEYSTONE SPRINGDALE. THE CONTACT STATED THAT THERE ARE FUMES INSIDE THE VEHICLE THAT BURN HER EYES. THE DEALER STATED THAT THE CAUSE MAY BE FORMALDEHYDE AND RECOMMENDED THAT SHE AIR OUT THE VEHICLE. THE WINDOWS HAVE BEEN CRACKED AND THE DOORS OPENED SINCE AUGUST OF 2006, BUT THE FUMES ARE STILL PRESENT. THE CONTACT BELIEVES THE FUMES ARE COMING FROM THE CARPET AND WO... Read more
KEYSTONE
SPRINGDALE
(2006) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Feb 15, 2008
Incident date: Aug 19, 2006
TL*THE CONTACT OWNS A 2006 KEYSTONE SPRINGDALE. THE CONTACT STATED THAT THERE ARE FUMES INSIDE THE VEHICLE THAT BURN HER EYES. THE DEALER STATED THAT THE CAUSE MAY BE FORMALDEHYDE AND RECOMMENDED THAT SHE AIR OUT THE VEHICLE. THE WINDOWS HAVE BEEN CRACKED AND THE DOORS OPENED SINCE AUGUST OF 2006, BUT THE FUMES ARE STILL PRESENT. THE CONTACT BELIEVES THE FUMES ARE COMING FROM THE CARPET AND WO... Read more
Incident date: Jul 10, 2007
TL*THE CONTACT OWNS A 2005 KEYSTONE COUGAR. THE VEHICLE HAS TIRECO MISSION, SIZE ST22575R15 TIRES. THE CONTACT NOTICED BULGES IN THE CENTER TIRE. THE TIRE EVENTUALLY BLEW OUT AND CAUSED MINIMAL DAMAGE. ANOTHER BLOWOUT OCCURRED LATER, WHICH CAUSED MORE SUBSTANTIAL DAMAGE. THE CONTACT CHANGED THE TIRE AND WENT TO SILVER MOON AUTO REPAIR. THE MECHANIC STATED THAT THE OTHER THREE TIRES WOULD ALS... Read more
Incident date: Jan 23, 2008
1. FIRE BEHIND FURNACE PANELING 8:30 AM MST I NOTICED SMOKE COMING FROM UNDER THE FURNACE PANEL. I SHUT DOWN THE FURNACE AND OPENED THE FURNACE PANEL. UPON OPENING, I DISCOVERED THE LINOLEUM BURNING IN A SIX INCH DIAMETER OVAL AREA. I EXTINGUISHED THE FIRE. EXAMINATION SHOWED THE FURNACE FEEDS THE DUCT SYSTEM UNDER THE FLOOR BY MEANS OF A HOLE IN THE FLOOR THAT IS SUPPOSED TO ALIGN WITH THE FURN... Read more
Fire
Incident date: Jan 23, 2008
1. FIRE BEHIND FURNACE PANELING 8:30 AM MST I NOTICED SMOKE COMING FROM UNDER THE FURNACE PANEL. I SHUT DOWN THE FURNACE AND OPENED THE FURNACE PANEL. UPON OPENING, I DISCOVERED THE LINOLEUM BURNING IN A SIX INCH DIAMETER OVAL AREA. I EXTINGUISHED THE FIRE. EXAMINATION SHOWED THE FURNACE FEEDS THE DUCT SYSTEM UNDER THE FLOOR BY MEANS OF A HOLE IN THE FLOOR THAT IS SUPPOSED TO ALIGN WITH THE FURN... Read more
Fire
Incident date: Jan 23, 2008
1. FIRE BEHIND FURNACE PANELING 8:30 AM MST I NOTICED SMOKE COMING FROM UNDER THE FURNACE PANEL. I SHUT DOWN THE FURNACE AND OPENED THE FURNACE PANEL. UPON OPENING, I DISCOVERED THE LINOLEUM BURNING IN A SIX INCH DIAMETER OVAL AREA. I EXTINGUISHED THE FIRE. EXAMINATION SHOWED THE FURNACE FEEDS THE DUCT SYSTEM UNDER THE FLOOR BY MEANS OF A HOLE IN THE FLOOR THAT IS SUPPOSED TO ALIGN WITH THE FURN... Read more
Fire
Incident date: Jan 23, 2008
1. FIRE BEHIND FURNACE PANELING 8:30 AM MST I NOTICED SMOKE COMING FROM UNDER THE FURNACE PANEL. I SHUT DOWN THE FURNACE AND OPENED THE FURNACE PANEL. UPON OPENING, I DISCOVERED THE LINOLEUM BURNING IN A SIX INCH DIAMETER OVAL AREA. I EXTINGUISHED THE FIRE. EXAMINATION SHOWED THE FURNACE FEEDS THE DUCT SYSTEM UNDER THE FLOOR BY MEANS OF A HOLE IN THE FLOOR THAT IS SUPPOSED TO ALIGN WITH THE FURN... Read more
Fire
Incident date: Jan 19, 2007
THE TRAILER WAS BEING NORMALLY DRIVEN AT LEGAL HIGHWAY SPEEDS AND WAS PROPERLY LOADED. THE CURBSIDE REAR LEAF SPRING HANGER WELDS BROKE COMPLETELY LOOSE FROM THE SUBFRAME. THE HANGER BECAME WEDGED IN THE HOLE LEFT IN THE SUBFRAME. RESULTING IN SIGNIFICANT DAMAGE TO THE TRAILER SUSPENSION. AT THIS TIME, THE DAMAGE IS STILL BEING EVALUATED. ANY OLD PARTS WILL BE RETAINED FOR POSSIBLE LITIGATION... Read more
Incident date: Oct 3, 2007
I OWN A 2004 KEYSTONE RV TRAILER WITH ABOUT 18,000 MILES SINCE I PURCHASED IT THE RIGHT SIDE TIRES TRADES CAME OFF . WHEN I TRIED TO REPLACE THEM I WAS TOLD THEY ARE THE WRONG TYPE LT235/80/R16 (THEY ARE THE ORIGINAL FROM KEYSTONE) AND SHOULD BE A ST 235/80/R16 AND THAT IS WHY THEY FAILED PLUS ARE BELOW WT REQUIREMENT FOR MY TRAILER WT (THESE TIRES ARE ONLY SOLD BY KEYSTONE AND ARE MADE BY COOPE... Read more
Incident date: Nov 22, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE LAREDO. THE VEHICLE HAS HERCULES MILE STAR (NA), SIZE ST225-75D15D TIRES. THE CONTACT NOTICED THAT THE SIDEWALLS ON ALL FOUR TIRES WERE CRACKED. THE MANUFACTURER STATED THAT THE TIRES WERE NOT ON RECALL, BUT ON A VOLUNTARY REPLACEMENT THAT EXPIRED IN NOVEMBER OF 2007. THEY ADVISED THE CONTACT TO FIND A DEALER IN THE STATE THAT WILL REPLACE THE TIRES. THE DO... Read more
Incident date: Nov 22, 2007
WHILE DRIVING ON I26 W, " MISSION" TIRE BLOWUP ON OUR RV CAUSING AN EXPENSIVE DAMAGE TO OUT 5TH WHEEL. DO TO RELATIVELY LOW SPEED AND WHERE IT HAPPENED THERE WAS NO SERIOUS ACCIDENT OR INJURIES. THE TIRES ON THE RV ARE PROPERLY INFLATED AND NEW WITH ONLY 2500 ON THEM. *TR
Incident date: Nov 25, 2007
ON NOVEMBER 25, 2007 I WAS CLOSING UP MY KEYSTONE COURGAR TRAVEL TRAILER AFTER HAVING USED IT FOR 4 DAYS. AFTER I SLID IN THE TWO SIDEOUTS ON THE TRAILER I BEGAN TO SMELL RUBBER BURNING AND I BEGAN SEARCHING TO SEE WHAT WAS HAPPENING. I FOUND FLAMES INSIDE AND OUTSIDE THE TRAILER AT THE AFT END OF WHERE THE LIVING ROOM/DINING ROOM SIDEOUT MATED TO THE TRAILER. I REOPENED THE TRAILER, GRABBED THE F... Read more
Fire
KEYSTONE
MONTANA-MOUNTAINEER
(2006) - TIRES
Nov 15, 2007
Incident date: Mar 28, 2007
FAULTY TIRES ON MONTANA 5TH WHEELS.[MISSION). *TR
Incident date: Oct 30, 2007
HAD A FLAT ON A MISSION ST235/80 R16. TOOK TO HAVE FIXED AND REPAIRMAN SAID THE TIRE WAS FIXING TO SEPARATE. HE SHOWED ME THE BULGE IN THE TIRE. TIRES ARE ON 2007 MONTANA(KEYSTONE) 5TH WHEEL WITH 12,000 MILES. GUESS WE ARE LUCKY WE HAVE NOT HAD A MAJOR PROBLEM. CALLED TIRE CO OUT OF CALIFORNIA AND THEY SENT US 5 NEW MILESTAR TIRES (MADE IN CHINA) AND I AM AFRAID THE SAME THING WILL HAPPEN TO T... Read more
Incident date: Oct 29, 2007
FRAME BUCKLED ON 2002 KEYSTONE HORNET 255R FIFTH WHEEL IN THE CENTER ON BOTH SIDES. *TR
Incident date: Oct 29, 2007
FRAME BUCKLED ON 2002 KEYSTONE HORNET 255R FIFTH WHEEL IN THE CENTER ON BOTH SIDES. *TR
Incident date: Oct 29, 2007
FRAME BUCKLED ON 2002 KEYSTONE HORNET 255R FIFTH WHEEL IN THE CENTER ON BOTH SIDES. *TR
KEYSTONE
CHALLENGER
(2007) - TIRES:VALVE
Oct 22, 2007
Incident date: Aug 14, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE CHALLENGER 29RKP. THE TIRES 4 OUT OF 5 WOULD NOT HOLD 80 PSI. THE CONTACT PLACED 80 PSI IN THE TIRES AND THE FOLLOWING DAY, THEY WOULD HAVE 40 PSI. HE WOULD REPEATEDLY HAVE TO REPLACE THE STEMS DUE TO THE FAILURE. CURRENTLY, FOUR STEMS HAVE BEEN REPLACED. NHTSA CAMPAIGN ID NUMBER 07V286000 (WHEELS) WAS REFERENCED; HOWEVER, THE MANUFACTURER WOULD NOT STATE I... Read more
Incident date: Sep 7, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE SPRINTER. THE VEHICLE HAS MILESTAR M633, SIZE ST225/75D15D TIRES (NA). UPON INSPECTION OF THE TIRES, THE CONTACT NOTICED THAT TWO TIRES WERE CRACKED ACROSS THE TREAD. THE THIRD TIRE WAS NOT CRACKED, BUT THE TREAD BEGAN TO SEPARATE FROM THE TIRE. THE CONTACT COULD NOT REMEMBER WHICH TIRE HAD WHAT FAILURE. THE VEHICLE WAS DRIVEN 200 MILES AT 65 MPH BEFORE HE ... Read more
Incident date: Oct 9, 2007
I HAVE A BRAND NEW MONTANA 332-PHT 5TH WHEEL RV CAMPER. YOU CAN'T OPEN THE EMERGENCY WINDOW BECAUSE THE LEVER HITS THE BACK OF THE SOFA. THE SOFA IS BOLTED DOWN AND CAN'T BE MOVED. I CONTACTED KEYSTONE, WHO MAKES THE MONTANA. THEY TOLD ME THAT BECAUSE IT IS A CHILDS ROOM I SHOULD TEACH MY KIDS HOW TO LOWER THE SOFA TO GET OUT. TO EXPECT A YOUNG CHILD TO DO THIS IN A FIRE IS CRAZY. THERE ARE 3 BUNK... Read more
Incident date: Oct 10, 2007
SPARE TIRE ON OUR TRAVEL TRAILER HAS NEVER BEEN USED. MY HUSBAND WAS WORKING OUTSIDE AND HEARD A LARGE BOOM. THE SPARE TIRE ON THE SPARE TIRE HOLDER OF THE CAMPER HAD EXPLODED LEAVING A LARGE HOLE IN THE TIRE. WE ARE NOW VERY CONCERNED ABOUT THE TIRES ON THE TRAILER. IF THEY EXPLODE WHILE WE ARE IN ROUTE TO A CAMPGROUND IT COULD CAUSE SERIOUS DAMAGE TO OUR TRAILER AND POSSIBLE CAUSE AN ACCIDEN... Read more
KEYSTONE
MOUNTAINEER
(2006) - TIRES
Oct 5, 2007
Incident date: Oct 4, 2007
TL*THE CONTACT OWNS A 2006 KEYSTONE MOUNTAINEER. THE VEHICLE HAS MISSION TIRES (NA). THE INSIDES OF BOTH REAR TIRES WERE COMPLETELY WORN. THE VEHICLE IS CURRENTLY AT THE DEALER, BUT THEY ARE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE CONTACT BELIEVED THAT THE FAILURE WAS DUE TO THE AXLE BECAUSE HE NOTICED GREASE LEAKING FROM THE LUG NUTS. THE TIRE SIZE AND DOT NUMBER WERE UNKNOWN. THE CUR... Read more
Incident date: Sep 4, 2007
TL*THE CONTACT OWNS A 2004 KEYSTONE OUTBACK RV. THE TIRE BRAND IS DURO, HWA-FONG RUBBER INDUSTRIAL COMPANY LTD IS THE MANUFACTURER. THE TIRE SIZE WAS T115/70D15. 25RSS IS THE MODEL NUMBER. THE RV DOESN'T HAVE A MOTOR. THE CONTACT OBSERVED THAT THE TREAD IS SEPARATING ON ALL 4 OF HIS TIRES, THE FRONT PASSENGER AND DRIVER AND THE REAR DRIVER AND PASSENGER TIRES. THE ESTIMATED COST TO REPLACE THE... Read more
Incident date: Jul 10, 2007
CARLISLE TIRE(225X75X15) ON MIDDLE AXLE ON KEYSTONE RAPTOR SEPARATED, LOOKED AS IF STEEL BELT HAD CUT INTO SIDEWALL AS A DEFECT. TIRE IMMEDIATELY SHREDDED AND DAMAGED THE RIM AND THE TIRES ON BOTH AXLES AROUND IT. ALSO DAMAGED AREA UNDER WHEEL AS WELL AS FENDER. CARLISLE WAS CONTACTED AND DENIED ANY WARRANTY AS TIRES WERE 2 YEARS OLD IN APRIL AND THIS HAPPENED IN JULY. THEY REFUSED TO ACCEPT AN... Read more