Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
Incident date: Jul 20, 2025
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The cont... Read more
Incident date: Jul 20, 2025
I recently purchased this car from a private seller. Within weeks, the vehicle began exhibiting serious transmission issues — including sudden loss of power, inability to shift correctly, and entering “limp mode”, which severely restricts speed and performance. I had the codes scanned and received P090C and P090C-00, which point to a transmission control module (TCM) or clutch actuator circ... Read more
Incident date: Apr 1, 2024
Vehicle does not start or starts and will not go into gear. Dash lights go crazy and various issues display on screen
Incident date: Apr 1, 2024
Vehicle does not start or starts and will not go into gear. Dash lights go crazy and various issues display on screen
Incident date: Jun 12, 2025
I’m filing this complaint regarding a major transmission failure in my 2018 Ford F-150 (VIN: [XXX] ) with just over 40,000 miles. The issue resulted in multiple loss-of-drivability incidents while pulling out into traffic. On several occasions, the vehicle failed to engage or hesitated severely when shifting into gear, leaving me stranded on the wrong side of the road. In one instance, I was fo... Read more
Incident date: Jun 7, 2025
Purchased the vehicle in 2024, the vehicle recently has been notifying “shift to park” when vehicle is on park and ignition is turned off, the notification stays on and alerting, so I am unable to leave the vehicle. I must turn the vehicle on and off again, while moving the shifting lever back and forth from drive to park, this must be done a minimum of four times before it reads the lever in ... Read more
Incident date: Jun 7, 2025
My 2018 Ford Expedition previously underwent a recall repair for a known cam phaser defect at Fremont Ford in Lander, Wyoming. The cam phasers are part of the engine’s variable valve timing system and are critical for proper performance and safety. Despite the initial recall repair, the exact same issue has returned. I am now experiencing rattling noise at startup, reduced engine performance, an... Read more
Incident date: Jun 6, 2025
When entering a roundabout, the vehicle failed to accelerate for a few moments. The vehicle then suddenly accelerated agressviely putting the occupants at risk for a collision with the oncoming traffic amd vehciles ahead of us, already in the roundabout.
Incident date: Jun 6, 2025
Large amount of oil consumption. Told by dealership that engine replacement is needed.
KEYSTONE
SUNSET TRAIL
(2023) - ELECTRICAL SYSTEM
Jun 8, 2025
Incident date: Jun 2, 2025
My 2020 Tahoe stabilitrak has gone off approximately 5 times over the past 2 months April and May of 2025 in one incident my vehicle did turn off all incidents were at low speeds less than 5 MPH. Four of the incidents the stabilitrak light turned on and an audible beep, I also lost power to my steering and breaks. When I had the oil change the service Tec at the dealer stated they can not test i... Read more
KEYSTONE
CROSSROADS REDWOOD
(2022) - POWER TRAIN
May 27, 2025
Incident date: Mar 3, 2022
The contact owns a 2023 GMC Sierra 1500. The contact stated while driving 35-50 MPH, the message "Service Engine Soon" was displayed. Additionally, the power train warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the gear shift control module had failed and needed to be replaced; however, the part was not available. The vehicle was then towed to Parkw... Read more
KEYSTONE
CROSSROADS REDWOOD
(2022) - ELECTRICAL SYSTEM
May 27, 2025
Incident date: Mar 3, 2022
Car sound system distort and no sound after 10 minutes of driving. No bluetooth audio, radio, music working. Changing volume, sound setting, factory reset the info system but the problem still exist. Increase the A/C fan speed and driving through pumps seems make the problem start earlier. Sometimes, turn off the car and restart the car after 30 minutes, the sound system is back on, but after the ... Read more
Incident date: May 2, 2025
Odometer Fraud. The contact purchased a 2008 Mercedes Benz C300. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 125,985, and at the time of registration, it was discovered that the mileage was 128,917.
Incident date: May 2, 2025
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that there was coolant leaking into the spark plugs. The spark plugs were cleaned. The contact stated that the check engine warning light illuminated again. The contact stated that white smoke was coming from the exhaust pipe and v... Read more
Incident date: Nov 1, 2024
The contact owns a 2018 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed clock spring. The contact was informed that the clock spring needed to be replaced. The vehicle was not repaired. In addition, the contact stated that several of the steering wheel s... Read more
Incident date: Apr 19, 2025
The contact owns a 2017 Ford Escape. The contact stated the check engine warning light was illuminated. The vehicle was taken to the dealer who diagnosed that there was scoring in cylinders 1-4 due to coolant intrusion. The contact was informed that the head gasket was blown due to not being properly manufactured. The contact stated that there was a misfire in the engine. The contact was informed ... Read more
Incident date: Apr 19, 2025
When seat is moved up for my [XXX] daughter, who is learning to drive, it now triggers an error an indicates the air bags will not work. The error code is RCM_a021. It seems the vehicle has a defect that over time the connections for the front seat harnesses will fail. This is a known issue with a Service Bulletin - SB-21-17-005 on your website from December 8, 2021. [XXX] Manufacturer has con... Read more
Incident date: Apr 19, 2025
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames an... Read more
Fire
Incident date: Apr 26, 2025
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025 and the vehicle has been... Read more
Incident date: Apr 26, 2025
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025 and the vehicle has been... Read more
Incident date: Mar 22, 2025
The contact owns a 2012 Dodge Journey. The contact stated while driving 50-60 MPH, the brakes locked up and the vehicle became uncontrollable. There was an unknown orange warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Incident date: Mar 22, 2025
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
Incident date: Apr 11, 2025
First was a control arm bushing and than a rear wheel hub assembly. At around 40000 miles. Both failures created unsafe control of the vehicle. Subaru has a tsb with updated parts, so they know the original are poor quality. It has been confirmed with dealer and independent shops. No warning lamps.
Incident date: Apr 11, 2025
Coolant leak caused head gasket and block damage. No warning lights ever on to indicate issue. Car simply wound not start one morning. Was towed and received diagnosis of needing new engine. 57K miles on vehicle.
Incident date: Jan 7, 2025
The contact owns a 2024 Hyundai Sonata. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with fuel injector failure. The vehicle was repaired but the failure persisted. The contact stated that on another occasion, the check engine warning light illuminated, and the contact turned off ... Read more
Incident date: Jan 7, 2025
Issues after applying mandated software recall: - Constant visual and audible ADAS warnings are a distracting safety issue - Loss of over 100 mile range Unavailable parts and service for water pump and door handle mandated recalls
Incident date: Oct 26, 2024
Engine failure at 60,960 miles. Kia dealer confirmed premature connecting rod bearing failure.
Incident date: Sep 21, 2024
The contact owns a 2016 Volkswagen Passat. The contact stated that while attempting to accelerate above 35 MPH, there was an abnormal burning odor inside the vehicle and the EPC warning light had illuminated briefly then the vehicle stalled. The contact was able to pull over onto the side of the road however, the vehicle failed to restart. The vehicle was towed to the residence, and the contact re... Read more
Incident date: Sep 21, 2024
My mom and I were in her car brand new Mercedes adaptive cruise was on the car started to act up with all the warning lights again, which shut all safety systems down air back seatbelts, adaptive cruise, Tronics and the engine wall between 18 wheeler and the freeway wall slammed the vehicle into the freeway hall causing about $5000 worth of damage tires and wheels. Both on the left side had to be ... Read more
Crash
Incident date: Oct 4, 2024
Forward collision system turns off while driving causing vehicle to randomly jerk an slow down in traffic. Taken the vehicle in 4 times to have them look at and service center refuses to help me an give me any information on when there will be an update. Received an email for a recall made an appointment for said recall arrived at shop and my service was refused. Asked for documentation on service... Read more
Incident date: Oct 4, 2024
Autonomous Emergency Braking (AEB) and Lane Keep Assist systems turn off for no apparent reasons. This happened multiple times on this loaner vehicle and my own vehicle (same model). All the times I've seen this happen it was at night and clear out. So its not like radars or cameras are blocked by rain, snow, etc...This needs to be investigated since its happening on all of these models and radar/... Read more
Incident date: May 1, 2024
Rear Subframe/under body completely rusted out at cracked. My daughter and I drive a lot for her health condition to appointments. The Nissan Dealership said this could have been catastrophic driving down the freeway had it broke apart while driving. It completely fell apart in the mechanics hand after they removed it and were showing me what actually happened and what I was driving around on. Nis... Read more
Incident date: Aug 1, 2018
The contact owns a 2021 Kia Sorento. The contact stated while driving at various speeds, the vehicle lost drive power temporarily. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with loss of transmission oil pump pressure. The dealer updated the transmission control unit software under NHTSA Campaign Number: 22V760000 (Power Train); ho... Read more
Incident date: May 1, 2024
When driving on local streets under 40mph steering sticks in position and has to be forcefully recentered. It also makes a clunking sound when turning the steering wheel at low speeds. At highway speeds when making slight adjustments steering wheel sticks, causing me to overcorrect which in turn jerks the car back and forth. This issue starts after driving the car for about 10-15mins. I have tried... Read more
Incident date: May 1, 2024
When put in drive and start driving as I start going it won’t shift and takes longer than normal when finally shifts it’s to hard and truck jumps a lot as if had hit a bump with rear tires, Also while driving in highway truck vibrates to much have already try new tires new rims and different parts of suspension to solve issues but continues to do the same.
Incident date: May 1, 2024
The contact owns a 2017 Chevrolet Bolt EV. The contact stated while driving 30 MPH, the vehicle started to lose motive power, prompting the contact to attempt to pull over to the shoulder of the roadway. The contact stated that the vehicle suddenly accelerated independently. The contact was able to bring the vehicle to a complete stop and the vehicle returned to normal functionality. The traction ... Read more
Incident date: Mar 26, 2024
When driving, the car will suddenly slow down and automatically will apply brake. Then, the warning light will pop on the dashboard. When I run the diagnostic, it shows that the car has C0023-12: Brake Diag Circuit on Failure.
Incident date: Mar 26, 2024
2 weeks ago I was coming to a stop on a hill and the car stalled like it was about to shut off, but it kept running. A week ago. I was turning into a parking lot and the car stalled. The steering wheel got hard, so I turned off the car and then I turned it back on again. It stalled a little bit, but then it turned on. And finally yesterday November 16, 2024 as I was turning into a supermarket park... Read more
Incident date: Aug 10, 2021
10:33am driving manually very safely blinker on 5mph to turn into driveway. As i turn, sounds 3 beeps and displays “vehicle departing lane” on screen.
Incident date: Aug 10, 2021
I had the most recent incident driving Westbound in the evening hours shortly before Sunset around October 10, 2024. It appears the sunlight from the setting sun triggered my adaptive cruise control and forward collision alert and triggered an alarm sound and activated emergency braking at the same time. I have had two previous incidents like this. One at the exact same location on my commute home... Read more
Incident date: Oct 6, 2024
The entire computer screen is stuck on the downloading picture. Then it will restart itself and do it all over again. Nothing works. No radio or anything. I’ve been looking online and seeing there is a lot of people with the same issues a but no solutions. How has Toyota not fixed this issue yet.
Incident date: Jul 20, 2024
The contact owns a 2023 Jeep Compass. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer, where an unknown computer repair was performed. Additionally, the contact stated that the front driver's side and passenger's side air bag warning lights were illumin... Read more
Incident date: Feb 15, 2024
The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, there was an abnormal sound coming from the engine compartment. The contact stated that the failure had gotten progressively worse. The vehicle was taken to the local dealer where it was diagnosed that the cam phasers and differential had failed and needed to be replaced. The vehicle was not repaired. The ... Read more
Incident date: Jul 24, 2024
When my car was stolen and crashed the whole front end was smashed in but the air bags did deploy. I saw there's several recalls on these cars, one was the airbags. I never got any recall for it and it shows there are no recalls. The brakes have problems, being that it takes forever to slow down. I have to leave about 3 car lengths ahead of me because I can't stop, it takes a while to slow it down... Read more
KEYSTONE
DUTCHMEN VOLTAGE
(2014) - POWER TRAIN
Sep 7, 2024
Incident date: Sep 6, 2024
Doing 65mph on interstate on cruise control, the transmission went into 'false neutral' and engine revs went sky high. Truck slowed quickly, almost got rear ended. After that, the transmission did engage and I barely made it home. Very dangerous! Transmisison had to be rebuilt. Only 126,000 miles on a 2018 truck.
KEYSTONE
DUTCHMEN VOLTAGE
(2014) - SERVICE BRAKES
Sep 7, 2024
Incident date: Sep 6, 2024
While driving on the highway electronic brake boost suddenly failed, leading to brake malfunction. This is common malfunction of this model. This leads to potentially hazardous situation when in emergency or even regular traffic breaking car would not break as expected.
Incident date: Jul 27, 2024
While traveling on a highway at a speed of around 55 MPH, I experienced an abrupt and complete failure of the electronic power steering system in my 2014 Ram 1500. The steering wheel became extremely difficult to turn, and I lost the usual responsiveness and control I have come to expect from my vehicle. This sudden loss of steering assistance occurred without any prior warning signs, such as unus... Read more
Incident date: Jul 27, 2024
It happened two times to me I was driving and I lost acceleration power. I put the car on Park and back to drive and it still didn't help the only way to get it to drive is to restart the car
Incident date: Jul 27, 2024
The steering wheels sometimes don’t control the wheel and it is wobble.
Incident date: Jun 9, 2024
The fuel supply line leading from the gas tank, along the passenger side of the transmission, and over the top of the transmission bell housing has failed and is leaking gas onto the transmission and then onto the ground. This is a dangerous fire hazard and placed my safety at risk. I have not yet taken the vehicle to a repair facility as I live over 30 minutes away from the nearest dealership. I... Read more