Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
Incident date: Feb 21, 2008
THE TIRE PRESSURE CHART ON THE SIDE OF 5TH WHEEL R/V STATES TIRE PRESSURE SHOULD READ 85 PSI WHILE MAXIMUM PRESSURE ON TIRES STATES 65 PSI. WE WERE TOLD TO FOLLOW TAG ON R/V WHEN WE PURCHASED NEW IN FEBURARY 08. WE HAVE REPORTED THIS TO DEALER OVER SIX WEEKS AGO AND NO REPAIR AT THIS TIME. *TR
Incident date: Oct 31, 2008
GOING FROM CALIFORNIA TO LAS VEGAS ON INTERSTATE 15 ABOUT TEN MILES FROM THE NEVADA STATE LINE WHEN I HEARD A WHOLE LOT OF THUMPING FROM MY COUGAR FIFTH WHEEL TRAILER. I HAD JUST TRAVERSED A VERY ROUGH SECTION OF ROAD WITH CONCRETE BARRIERS AND NO SHOULDERS ALONG THE HIGHWAY. I PULLED OVER ONTO THE PRECARIOUSLY NARROW SHOULDER AS SOON AS IT SEEMED SAFE. IT REALLY WASN'T SAFE. I SAW THAT MY FRONT... Read more
Incident date: Oct 31, 2008
GOING FROM CALIFORNIA TO LAS VEGAS ON INTERSTATE 15 ABOUT TEN MILES FROM THE NEVADA STATE LINE WHEN I HEARD A WHOLE LOT OF THUMPING FROM MY COUGAR FIFTH WHEEL TRAILER. I HAD JUST TRAVERSED A VERY ROUGH SECTION OF ROAD WITH CONCRETE BARRIERS AND NO SHOULDERS ALONG THE HIGHWAY. I PULLED OVER ONTO THE PRECARIOUSLY NARROW SHOULDER AS SOON AS IT SEEMED SAFE. IT REALLY WASN'T SAFE. I SAW THAT MY FRONT... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2006) - TIRES
Nov 13, 2008
Incident date: Sep 10, 2008
TRAVELING NORTH ON US HWY 77 NORTH OF LAGRANGE, TX AT APPROXIMATELY 62MPH WHEN THE DRIVER'S SIDE FRONT MISSION TIRE ON THE MONTANA MOUNTAINEER FIFTH WHEEL RV BLEW OUT. I HAD CHECKED TIRES LESS THAN ONE-HALF HOUR BEFORE THE FAILURE. THE TIRES LOOKED FINE, BOTH VISUALLY, AND AIR PRESSURE AND TEMPERATURE WISE. ALL FIVE TIRES BORE THE DOT INFO; 4YB3 CQ1C 4905. UPON ARRIVAL AT DESTINATION, I HAD ... Read more
Incident date: Sep 5, 2008
IN THE SPRING OF 2001 WE PURCHASED A KEYSTONE 25' COLUMBIA TRAVEL TRAILER. ON OUR FIRST OUTING WE COULD NOT GET THE SLIDE OUT TO RETRACT. A FRIEND HELPED ME PUSH ON THE UNIT WHILE MY WIFE OPERATED THE CONTROL SWITCH INSIDE THE TRAILER. WE TOOK THE TRAILER TO THE DEALER THREE TIMES IN TWO MONTHS DO DEAL WITH SLIDE ADJUSTMENT. ON THE THIRD TRY OF ADJUSTMENT IT DID NOT WORK QUITE SATISFACTORILY BUT... Read more
Incident date: Sep 5, 2008
IN THE SPRING OF 2001 WE PURCHASED A KEYSTONE 25' COLUMBIA TRAVEL TRAILER. ON OUR FIRST OUTING WE COULD NOT GET THE SLIDE OUT TO RETRACT. A FRIEND HELPED ME PUSH ON THE UNIT WHILE MY WIFE OPERATED THE CONTROL SWITCH INSIDE THE TRAILER. WE TOOK THE TRAILER TO THE DEALER THREE TIMES IN TWO MONTHS DO DEAL WITH SLIDE ADJUSTMENT. ON THE THIRD TRY OF ADJUSTMENT IT DID NOT WORK QUITE SATISFACTORILY BUT... Read more
Incident date: Oct 24, 2008
TL*THE CONTACT OWNS A 2003 KEYSTONE OUTBACK LITE FIFTH WHEEL. WHILE DRIVING LESS THAN 70 MPH, THE RIGHT SIDING ON THE PASSENGER SIDE OF THE VEHICLE PEELED OFF. THERE WAS FIBERGLASS DEBRIS. NO REPAIRS HAVE BEEN MADE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND ADVISED THE CONTACT TO HIRE AN ATTORNEY. UPDATED 11/17/08 *CN THE CONSUMER WAS INFORMED THE RV HAD EXTENSIVE WATER DAMAGED ON ... Read more
Incident date: Jun 15, 2004
TL*THE CONTACT OWNS A 2005 KEYSTONE RAPTOR. THE CONTACT NOTICED THAT THE OUTSIDE WALL WAS SEPARATING FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN RV MECHANIC, WHO STATED THAT THE FRAME FAILED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE HAS BEEN OCCURRING EVER SINCE THE VEHICLE WAS PURCHASED. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Jun 20, 2008
KEYSTONE RV COMPANY DOMETIC REFRIGERATOR RECALL. CONSUMER STATES THAT THEY NEVER RECEIVED THE RECALL NOTICE AND THE COMPANY WILL NOT DO ANYTHING TO HELP. *NJ THE CONSUMER STATED WHEN SHE ENTERED THE RV, THERE WAS A STRONG SMELL OF AMMONIA. THE CONSUMER NOTICED THE RV WASN'T COOLING PROPERLY. THE REPAIRMAN INFORMED THE CONSUMER THERE WAS A CRACK IN THE BOILER TUBE IN THE REAR OF THE REFRIGERAT... Read more
Incident date: Oct 8, 2007
WE RECEIVED A RECALL NOTICE ON THE REFRIGERATOR IN OUR KEYSTONE COUGAR TRAVEL TRAILER. THE RECALL ONLY BANDAIDS THE PROBLEM. IT DOES NOT FIX THE PROBLEM AND THAT IS RIDICULOUS. I BOUGHT MY CAMPER BRAND NEW AND HAVE HAD IT FOR 2 YEARS. NOW I HAD TO PAY $400.00 IN LABOR BECAUSE MY COOLANT LEAKED BECAUSE THE FAULTY TUBE WAS CRACKED. THEY WILL NOT PAY THE LABOR. *TR
Incident date: Sep 15, 2008
WHILE ON THE INTERSTATE IN ARIZONA, THE LEFT REAR LEAF SPRING "SNAPPED" IN HALF. THE SPRING BROKE ABOUT 2 INCHES FROM THE BOLT EYE. THE TRAILER HAS LESS THAN 10,000 MILES. LEAF SPRINGS DO NOT BREAK. IT CAN CAUSE THE CAMPER TO FLIP. SPRING WAS REPLACED AT MY COST. PICTURES AND INFO WERE SENT TO KEYSTONE. NO RESPONSE. THE BREAK IN THE SPRING APPEARS TO BE BECAUSE DEFECTIVE MATERIAL. ONE WOULD THINK ... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2004) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Oct 10, 2008
Incident date: Oct 1, 2008
TL*THE CONTACT OWNS A 2004 KEYSTONE MONTANA-MOUNTAINEER RV, MODEL 297RKS. THE CONTACT STATED HIS DOMETIC REFRIGERATOR, MODEL RM2852 FAILED. HE RECEIVED A RECALL NOTICE AND CALLED DOMETIC. HE WAS INFORMED THAT THEY WOULD NOT COVER THE REPAIR BECAUSE THE UNIT WAS OUT OF WARRANTY. A NEW REFRIGERATOR WILL COST $1,400 AND THE CONTACT FEELS THAT HE SHOULD NOT HAVE TO PAY FOR A NEW UNIT. THE PART NU... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2004) - EQUIPMENT
Oct 10, 2008
Incident date: Oct 1, 2008
TL*THE CONTACT OWNS A 2004 KEYSTONE MONTANA-MOUNTAINEER RV, MODEL 297RKS. THE CONTACT STATED HIS DOMETIC REFRIGERATOR, MODEL RM2852 FAILED. HE RECEIVED A RECALL NOTICE AND CALLED DOMETIC. HE WAS INFORMED THAT THEY WOULD NOT COVER THE REPAIR BECAUSE THE UNIT WAS OUT OF WARRANTY. A NEW REFRIGERATOR WILL COST $1,400 AND THE CONTACT FEELS THAT HE SHOULD NOT HAVE TO PAY FOR A NEW UNIT. THE PART NU... Read more
Incident date: Sep 1, 2008
TL*THE CONTACT OWNS A 2004 KEYSTONE MOUNTAINEER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT) AND IMMEDIATELY CALLED THE MANUFACTURER. HE WAS ADVISED TO HAVE HIS UNIT REPAIRED ACCORDING TO THE RECALL, WHICH STATED THAT DOMETIC WOULD INSTALL A SECONDARY BURNER HOUSING. HE IS CONCERNED THAT THE REMED... Read more
Incident date: Aug 1, 2008
NORMAL USE 4 TO 8 TIMES A YEAR. 6 OCCUPANTS AT TIME OF INCIDENT, 2 ADULTS, 4 CHILDREN. GREAT POTENTIAL FOR STARTING FOREST FIRE. SLIDEOUT WAS UNOCCUPIED AND HADN'T BEEN MOVED FOR 3 DAYS. WIRES ON SLIDEOUT SPONTANEOUSLY SHORT OUT AND BURN. TWO KNOWN INSTANCES IN LESS THAN TWO MONTHS, MINE AND ANOTHER OUTBACK OWNER, DIFFERENT MODELS AND YEARS (2006 28RSDS AND 2007 29BHS). EFFECTED WIRING NEEDS TO BE... Read more
Incident date: Sep 27, 2008
TL*THE CONTACT OWNS A 2005 KEYSTONE MONTANA FIFTH WHEEL. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2862. THE CONTACT STATED THAT AMMONIA SPRAYED FROM THE BACK OF THE REFRIGERATOR. A TECHNICIAN DISCOVERED A CRACK IN THE BACK OF THE UNIT. THE CONTACT RECEIVED A RECALL LETTER REGARDING THIS SAME ISSUE. THE NHTSA CAMPAIGN ID NUMBER AND PART NUMBER WERE UNKNOWN. UPDATED 11/6/08 *CN
Incident date: Sep 27, 2008
TL*THE CONTACT OWNS A 2005 KEYSTONE MONTANA FIFTH WHEEL. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2862. THE CONTACT STATED THAT AMMONIA SPRAYED FROM THE BACK OF THE REFRIGERATOR. A TECHNICIAN DISCOVERED A CRACK IN THE BACK OF THE UNIT. THE CONTACT RECEIVED A RECALL LETTER REGARDING THIS SAME ISSUE. THE NHTSA CAMPAIGN ID NUMBER AND PART NUMBER WERE UNKNOWN. UPDATED 11/6/08 *CN
Incident date: Sep 23, 2008
DOMETIC RV REFRIGERATOR RECALL 08E-032 I CAN NOT GET DOMETIC TO GIVE THE NAME OF A DEALER WHO WILL DO THIS RECALL. AS THIS IS A FIRE HAZARD RECALL, I AM CONCERNED. THE DEALERS ON THEIR WEBSITE IN MY AREA WILL NOT DO IT. I HAVE CALLED 4 OF THE DEALERS LISTED IN THIS AREA, AND NONE WILL DO THE RECALL WORK. I HAVE ALSO CALLED THE DOMETIC HOTLINE TO GET INFORMATION AS TO WHERE TO GET THE WORK DONE... Read more
Incident date: Apr 10, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE PASSPORT. ONE WEEK AFTER PURCHASING THE VEHICLE, THE CONTACT SMELLED A STRONG CHEMICAL ODOR. THE DEALER STATED THAT IT WAS FORMALDEHYDE USED FOR PANELING THE SIDES OF THE VEHICLE. THE ODOR NEVER DISSIPATED AND CAUSED NOSE BLEEDS, HEADACHES, AND SEVERAL OTHER MINOR BODILY MALFUNCTIONS DUE TO THE CHEMICAL. THE VIN WAS VERIFIED, BUT APPEARED TO BE INACCURATE. ... Read more
Incident date: Jul 24, 2005
5TH WHEEL TRAVEL TRAILER, REFRIG. HAD TO BE REPLACED (FIRE HAZARD) HAD TO TAKE COMPANY TO SMALL CLAIMS CT. HOT WATER HAD TO BE REPLACED, WINDOWS LEAK, SHOWER LEAKS, TOILET LEAKS, GRAY WATER AND BLACK WATER TANKS LEAK AND ARE CRACKED, NO SUPPORT OF THESE TANKS, ONLY THING HOLDING THEM ARE THE PIPES GOING TO THEM. WIRES AND PLUMBING PIPES JUST LAYING ON TOP OF TANKS. CANNOT PUT ON THE ROAD AS TANKS ... Read more
KEYSTONE
MONTANA-BIG SKY
(2004) - WHEELS
Sep 18, 2008
Incident date: Sep 15, 2008
FAILURE OF TWO OUT OF FOUR ALUMINUM WHEEL RIMS ON THE UNIT BY CRACKING IN THE INTERNAL CIRCUMFERENCE OF THE RIM. CRACKS WERE THROUGH THE RIM AND ALLOWED AIR TO ESCAPE FROM THE TIRE. THE VISIBLE PORTIONS OF THE CRACKS WERE APPROXIMATELY 1/2" ON THE OUTSIDE OF THE RIM AND APPROXIMATELY 4" INTERNALLY. CONCERNS ARE THAT LOSS OF AIR COULD LEAD TO TIRE FAILURE OR FURTHER PROPAGATION OF THE CRACK COUL... Read more
Incident date: Sep 14, 2008
WHILE HOOKING UP FIFTH WHEEL RV TO TOW VEHICLE VIA ELECTRICAL UMBILICAL CORD A SEVERE SHORT OCCURRED CAUSING EXTENSIVE WIRING DAMAGE INSIDE THE FIFTH WHEEL RV. THE PROBLEM WAS CAUSED BY INADVERTENTLY INSERTING UMBILICAL CORD PLUG FROM FIFTH WHEEL INTO RECEPTACLE ON TOW VEHICLE 180 DEGREES OUT OF PHASE. EVEN THOUGH PLUG AND RECEPTACLE ARE KEYED TO PREVENT THIS FROM HAPPENING IT IS ENTIRELY POSSIB... Read more
KEYSTONE
MONTANA-BIG SKY
(2002) - TIRES
Sep 16, 2008
Incident date: Sep 15, 2008
MY RV FIFTH WHEEL TIRE BLEW AND ALMOST CAUSED A WRECK. WAS TRAVELING DOWN ROAD AT NORMAL SPEED. OTHER TIRE LOOKS LIKE IT MAY BLOW. *TR
Incident date: Jan 1, 1901
RECALL FOR DOMETIC REFRIGERATOR. CONSUMER WANTS TO KNOW WHY THE CHARGES FOR THE RECALL. *NJ
KEYSTONE
OUTBACK-SYDNEY
(2007) - TRAILER HITCHES:FIFTH WHEEL ASSEMBLY
Sep 1, 2008
Incident date: Aug 31, 2008
LP/PROPANE LINE ON FIFTH WHEEL RV THAT IS DANGEROUSLY CLOSE TO THE TRAILER SUSPENSION. THE LP LINE RUNS THE LENGTH OF THE TRAILER, ATTACHED TO THE MAIN FRAME RAIL/I-BEAM. WHEN THE TRAILER IS IN MOTION AND THE SUSPENSION EQUALIZER BETWEEN THE AXLES PIVOTS AS IT IS SUPPOSED TO, THE SPRING SHACKLE BOLTS COME INTO CONTACT WITH THE LP LINE. *TR
KEYSTONE
OUTBACK-SYDNEY
(2007) - SUSPENSION
Sep 1, 2008
Incident date: Aug 31, 2008
LP/PROPANE LINE ON FIFTH WHEEL RV THAT IS DANGEROUSLY CLOSE TO THE TRAILER SUSPENSION. THE LP LINE RUNS THE LENGTH OF THE TRAILER, ATTACHED TO THE MAIN FRAME RAIL/I-BEAM. WHEN THE TRAILER IS IN MOTION AND THE SUSPENSION EQUALIZER BETWEEN THE AXLES PIVOTS AS IT IS SUPPOSED TO, THE SPRING SHACKLE BOLTS COME INTO CONTACT WITH THE LP LINE. *TR
KEYSTONE
SPRINGDALE
(2007) - TIRES
Aug 29, 2008
Incident date: May 27, 2008
2 TIRES ON OUR TRAVEL TRAILER HAD TREAD SEPARATE WITH LESS THAN 3000 MILES OF USAGE. THE TRAILER WAS PURCHASED IN APRIL, 2006. WE CALL THE SUPPLIER OF THESE TIRES. THEY INFORMED US THAT A VOLUNTARY REPLACEMENT CAMPAIGN WAS ALREADY OVER. WHAT IS A VOLUNTARY REPLACEMENT? *TR
KEYSTONE
OUTBACK-SYDNEY
(2005) - ELECTRICAL SYSTEM
Aug 28, 2008
Incident date: Aug 25, 2008
TL*THE CONTACT OWNS A 2005 KEYSTONE OUTBACK-SYDNEY (TRAVEL TRAILER). WHILE STATIONARY, THE REAR OF THE TRAILER CAUGHT FIRE. APPROXIMATELY TEN MINUTES LATER, THE ENTIRE TRAILER WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE CAUSE OF THE FAILURE WAS DETERMINED TO BE FROM A POWER SURGE. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE FAILURE MI... Read more
Fire
Incident date: Aug 25, 2008
TIRES ARE ON A 2007 KEYSTONE TRAVEL TRAILER. AFTER 6 MONTHS AND 500 MILES THE SIDEWALLS ON THE TIRES WERE CRACKING. IT IS NOW 1.5 YEARS, AND A TOTAL OF 600 MILES AND THE CRACKING IS SEVERE, AND THE TIRES ARE SHOWING SEPARATION WHERE THE NAMEBRAND AND SIZE ARE STAMPED. IN OUTBACK FORUM ONLINE, MANY PEOPLE ARE EXPERIENCING THE SAME PROBLEMS, INCLUDING TIRE FAILURE AND BLOWOUTS. THE KEYSTONE DEA... Read more
Incident date: Aug 15, 2007
MY KEYSTONE RAPTOR 3814 HAD 2 BLOW OUTS THAT CAUSE ALOT OF DAMAGE. I MADE SURE THAT THE TIRES WERE PROPERLY INFLATED AND THAT I WASN'T OVER WEIGHT AND I STILL HAD BLOW OUTS. THE CARLIE 15" D RATED TIRES THAT CAME ON MY RAPTOR ARE TOO SMALL. THEY ONLY WILL HOLD #2550 PER TIRE TIMES 6 TIRES IS LESS THAN MY RAPTORS TO GVWR OF #16000!!!! I HAVE SINCE FIXED MY RAPTOR AND CHANGED ALL OF MY TIRES TO... Read more
KEYSTONE
SPRINGDALE
(2002) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Aug 19, 2008
Incident date: Aug 15, 2008
TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINGDALE. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT RECEIVED A RECALL NOTICE FOR HER DOMETIC REFRIGERATOR, BUT DID NOT CALL THE MANUFACTURER AT THAT TIME. WEEKS LATER, SHE WENT INTO HER VEHICLE AND NOTICED THAT EVERYTHING IN THE REFRIGERATOR HAD BEEN RUINED; HOWEVER, THERE WAS NO LEAK. SHE CALLED A FEW RV SERVICE DEPARTMENTS IN HER ... Read more
KEYSTONE
SPRINGDALE
(2002) - EQUIPMENT
Aug 19, 2008
Incident date: Aug 15, 2008
TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINGDALE. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT RECEIVED A RECALL NOTICE FOR HER DOMETIC REFRIGERATOR, BUT DID NOT CALL THE MANUFACTURER AT THAT TIME. WEEKS LATER, SHE WENT INTO HER VEHICLE AND NOTICED THAT EVERYTHING IN THE REFRIGERATOR HAD BEEN RUINED; HOWEVER, THERE WAS NO LEAK. SHE CALLED A FEW RV SERVICE DEPARTMENTS IN HER ... Read more
Incident date: Aug 1, 2007
WE PURCHASED A NEW SPRINGDALE RV IN 2004 THAT HAD A DOMETIC REFRIGERATOR. IN THE SUMMER OF 2007 OUR FRIDGE STARTED LEAKING A YELLOW RESIDUE, SMELLED OF AMMONIA AND WOULD NOT COOL PROPERLY. WE HAD TO REPLACE THE COOLING UNIT AT OUR LOCAL RV DEALERSHIP. RECENTLY WE RECEIVED A PRODUCT RECALL ON THESE REFRIGERATORS AS THERE WAS A FIRE HAZARD. WE COMPLETED ALL THE FORMS AND SUBMITTED OUR PAID RECEIPT... Read more
Incident date: Jul 30, 2008
TL*THE CONTACT OWNS A 2008 KEYSTONE COUGAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKES FAILED. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE BRAKE WIRE WAS PINCHED BY THE DUMP VALVE SHAFTS. THE DEALER STATED THAT THE BRAKE WIRES NEEDED TO BE REPLACED AND SECURED. THE FAILURE MILEAGE WAS 10,000.UPDATE 09/10/08 *CW THE CONSUMER STATED THE WIRES WERE LAYING LOOSE AND NOT SECURED IN TH... Read more
Incident date: Jul 30, 2008
TL*THE CONTACT OWNS A 2008 KEYSTONE COUGAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKES FAILED. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE BRAKE WIRE WAS PINCHED BY THE DUMP VALVE SHAFTS. THE DEALER STATED THAT THE BRAKE WIRES NEEDED TO BE REPLACED AND SECURED. THE FAILURE MILEAGE WAS 10,000.UPDATE 09/10/08 *CW THE CONSUMER STATED THE WIRES WERE LAYING LOOSE AND NOT SECURED IN TH... Read more
KEYSTONE
CHALLENGER
(2002) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Aug 13, 2008
Incident date: Jul 26, 2008
DOMETIC REFRIGERATOR HEAT TUBE MALFUNCTION. CONSUMER STATES THAT ONLY SOME PARTS WERE REPLACED. *NJ THE CONSUMER STATED SHE DEFROSTED THE REFRIGERATOR AND THEN SHE SWITCHED THE CONTROL TO GAS. WHEN SHE WENT TO OPEN THE DOOR, THERE WAS A STRONG SMELL OF AMMONIA. IT WAS DISCOVERED THAT AMMONIA WAS LEAKING FROM THE BOILER TUBE AND WAS SATURATING THE PLYWOOD AND THE INSULATION AROUND THE TUBE. THE ... Read more
Incident date: Jul 14, 2008
TL*THE CONTACT OWNS A 2007 KEYSTONE MONTANA FIFTH WHEEL TRAILER. WHILE DRIVING ON A TWO-LANE ROAD AT AN UNKNOWN SPEED, THE CONTACT NOTICED PLASTIC AND METAL PIECES FLYING TOWARDS HER VEHICLE FROM UNDERNEATH THE PRECEDING TRAILER. THE REAR OF THE TRAILER BEGAN TO SWERVE AND WHIPPED AROUND AS IF IT WOULD TURN OVER. THE TRAILER CLIPPED A METAL POST ON THE SIDE OF THE ROAD. THE CONTACT'S HUSBAND W... Read more
Crash
Incident date: Jan 1, 2008
TL*THE CONTACT OWNS A 2002 KEYSTONE MONTANA, MODEL NUMBER 2955RL. THE AXLE HAS A DEFECT THAT IS WEARING THE TIRES. IN OCTOBER OF 2007, THE CONTACT PLACED NEW TIRES ON THE TRAILER. IN JANUARY OF 2008, THE TIRES HAD TO BE REPLACED. HE WILL TAKE THE TRAILER TO THE DEALER FOR A DIAGNOSIS. THE CURRENT AND FAILURE MILEAGES WERE 3,000.
Incident date: Oct 28, 2007
TL*THE CONTACT OWNS A 1997 KEYSTONE SPRINTER. THE CONTACT RECEIVED A RECALL NOTICE APPROXIMATELY TEN MONTHS AGO, BUT HE LOST THE LETTER. HE FOUND THE LETTER AND CALLED DOMETIC, BUT WAS INFORMED THAT HE NEEDED A NEW REFRIGERATOR. THE CONTACT STATED THAT THE COOLANT WAS LEAKING AS STATED IN THE RECALL. THE KEYSTONE SPRINTER IS A PULL BEHIND TRAILER; THEREFORE, THERE WAS NO VIN OR FAILURE MILEAGE... Read more
Incident date: Jul 6, 2008
WE WERE PULLING OUR 29 FT. TRAVEL TRAILER NORTH ON HWY 75 NEAR JASPER, FL., WHEN SUDDENLY IT STARTED TO FISHTAIL. WE TRIED TO CONTROL THE SWAYING, BUT IT INCREASED UNTIL THE CAMPER WAS MOVING OUR CAR AND CARRIED US OFF THE ROAD. THE CAMPER COMPLETELY COLLAPSED EVEN THOUGH WE DID NOT ROLL. WE WERE TRAVELING ON A STRAIGHT ROAD AND DID NOT MAKE ANY LANE CHANGES OR SUDDEN MOVES TO START THE SWAYING. I... Read more
Crash
Incident date: Oct 1, 2004
2001 KEYSTONE COUGAR RV HAD REFRIGERATORS FAILURE. CONSUMER WANTS TO KNOW WHY HIS CLAIM FOR REIMBURSEMENT WAS DENIED. *NJ THERE WAS A YELLOW DISCOLORATION AT THE BACK SIDE OF THE UNIT. THE CONSUMER RECEIVED A DENIAL LETTER WHICH STATED THE PRE-NOTIFICATION REPAIR OCCURRED EARLIER THAN AUGUST 25, 2005. *JB
Incident date: Jul 20, 2008
LOOSE AXLE. THE BACK AXLE BECAME LOOSE THEREFORE CAUSING IT TO BACK P TO THE FRAME ON ONE SIDE AND RUBBING ON THE INSIDE FRAME AND WHEEL COVERS. THIS COULD HAVE CAUSED A TIRE BLOW ON BOTH SIDES TO EXTREMELY HIGH FRICTION OF THE TIRES ON THE ROAD AND RAPID WEAR OF THE TIRES. THIS ALSO COULD HAVE CAUSED A FIRE DUE TO HEAT CREATED BY THE FRICTION OF THE TIRE ON THE TIRE COVER AND FRAME. *TR
Incident date: Jul 20, 2008
LOOSE AXLE. THE BACK AXLE BECAME LOOSE THEREFORE CAUSING IT TO BACK P TO THE FRAME ON ONE SIDE AND RUBBING ON THE INSIDE FRAME AND WHEEL COVERS. THIS COULD HAVE CAUSED A TIRE BLOW ON BOTH SIDES TO EXTREMELY HIGH FRICTION OF THE TIRES ON THE ROAD AND RAPID WEAR OF THE TIRES. THIS ALSO COULD HAVE CAUSED A FIRE DUE TO HEAT CREATED BY THE FRICTION OF THE TIRE ON THE TIRE COVER AND FRAME. *TR
Incident date: Jul 14, 2008
WAITING ON DOMETIC REPAIR APPROVAL, HAS BEEN SINCE JULY 14,2008 FIRST TIME I CALLED. CALLED ON JULY 21, 2008 AND AGAIN ON JULY 22, 2008 TRYING TO FIND OUT WHEN WE ARE GOING TO BE APPROVED FOR REPAIR SERVICE AT OUR CAMPSITE FOR OUR DOMETIC REFRIGERATOR. NEED REFRIGERATOR RUNNING TO KEEP MEDICATION THAT IS NEEDED COLD. THANK YOU FOR YOUR TIME. *TR
Incident date: Apr 29, 2008
TL*THE CONTACT OWNS A 2004 KEYSTONE MONTANA. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT), WHICH MENTIONED A POTENTIAL FIRE HAZARD. HE HAS BEEN ATTEMPTING TO HAVE THE REFRIGERATOR SERVICED EVER SINCE THE NOTICE WAS RECEIVED. SEVERAL DEALERS REFUSED TO COOPERATE AND WOULD NOT ALLOW HIM TO SCHEDULE A... Read more
KEYSTONE
CHALLENGER
(2001) - EQUIPMENT
Jul 10, 2008
Incident date: Apr 5, 2008
TL*THE CONTACT OWNS A 2001 KEYSTONE CHALLENGER PULL BEHIND TRAVEL TRAILER. THE CONTACT RECEIVED A RECALL NOTICE FROM DOMETIC. THE KEYSTONE DEALER ADVISED HIM TO CALL DOMETIC AND THEY STATED THAT THEY WOULD CALL HIM BACK; HOWEVER, THREE WEEKS LATER, THE CONTACT HAS STILL NOT RECEIVED A CALL. THE REFRIGERATOR HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE AND RECALL NUMBER WERE UNKNOWN.
Incident date: Jun 24, 2008
TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINTER RV. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE REFRIGERATOR WAS REPAIRED UNDER RECALL. RECENTLY, THE CONTACT OBSERVED A YELLOW RESIDUE LEAKING FROM THE REFRIGERATOR AND NOTICED THAT IT WAS NOT COOLING PROPERLY. DOMETIC STATED THAT THE RECALL REPAIR WAS SERVICED AND THEY WOULD NOT BE RESPONSIBLE FOR THE REPLACEMENT OF THE COOLING UNIT,... Read more
Incident date: May 26, 2008
RV REFRIGERATOR WORKED FINE. RECEIVED RECALL NOTICE FROM DOMETIC FOR VOLUNTARY RECALL DUE TO LP GAS PROBLEM. TOOK RV TO GENERAL RV DEALERSHIP FOR INSTALLATION OF "DOMETIC SBH KIT". AFTER INSTALLATION, REFRIGERATOR DOES NOT WORK PROPERLY, IT WILL COOL, BUT THEN STOP WORKING. THIS HAS HAPPENED 3 TIMES WHILE USING SINCE THE REPAIR AND THE DEALER WHO INSTALLED THE KIT CLAIMS IT IS NOT RELATED TO ... Read more
Incident date: May 26, 2008
RV REFRIGERATOR WORKED FINE. RECEIVED RECALL NOTICE FROM DOMETIC FOR VOLUNTARY RECALL DUE TO LP GAS PROBLEM. TOOK RV TO GENERAL RV DEALERSHIP FOR INSTALLATION OF "DOMETIC SBH KIT". AFTER INSTALLATION, REFRIGERATOR DOES NOT WORK PROPERLY, IT WILL COOL, BUT THEN STOP WORKING. THIS HAS HAPPENED 3 TIMES WHILE USING SINCE THE REPAIR AND THE DEALER WHO INSTALLED THE KIT CLAIMS IT IS NOT RELATED TO ... Read more
Incident date: Jun 8, 2008
TL*THE CONTACT OWNS A 2005 KEYSTONE SPRINTER. THE CONTACT HEARD A LOUD BANG OR POP AND DISCOVERED THAT THE REFRIGERATOR RUPTURED. HE WENT TO INVESTIGATE THE CAUSE OF THE SOUND AND NOTICED AMMONIA LEAKING FROM THE VEHICLE. THE DEALER STATED THAT THERE WAS A MASSIVE RECALL, AND ADVISED THE CONTACT TO UNPLUG THE REFRIGERATOR AND SHUT OFF THE GAS. THE MANUFACTURER STATED THAT THE VEHICLE IS OUT OF... Read more