Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,147 complaints for KEYSTONE
Incident date: May 25, 2009
FAMILY WAS TRAVELING ON GOOD HIGHWAY AT 65 MPH AND RIGHT FRONT TIRE ON KEYSTONE RV FIFTH WHEEL CAMPER BLEW OUT AND SEVERED THE PROPANE COPPER TUBING THAT SUPPLIES FUEL TO THE COOK STOVE. FORTUNATELY I SAW THE TIRE BLOW AND STOPPED IMMEDIATELY. THE VENTING FUEL FROM THE PROPANE TANKS WAS SPRAYING IN THE WHEEL AREA WHICH COULD HAVE STARTED A FIRE AND BURNT UP THE CAMPER AND TOW VEHICLE/OCCUPANTS. ... Read more
Incident date: May 25, 2009
FAMILY WAS TRAVELING ON GOOD HIGHWAY AT 65 MPH AND RIGHT FRONT TIRE ON KEYSTONE RV FIFTH WHEEL CAMPER BLEW OUT AND SEVERED THE PROPANE COPPER TUBING THAT SUPPLIES FUEL TO THE COOK STOVE. FORTUNATELY I SAW THE TIRE BLOW AND STOPPED IMMEDIATELY. THE VENTING FUEL FROM THE PROPANE TANKS WAS SPRAYING IN THE WHEEL AREA WHICH COULD HAVE STARTED A FIRE AND BURNT UP THE CAMPER AND TOW VEHICLE/OCCUPANTS. ... Read more
Incident date: Aug 1, 2008
I HAVE A 2002 KEYSTONE MONTANA FIFTH WHEEL RV. LAST YEAR I TOOK IT IN THE SHOP BECAUSE MY SLIDEOUT WAS MOVING WHEN IT WAS HOOKED TO THE TOW VEHICLE. LONG STORY SHORT, IT HAS BEEN IN THE SHOP FOUR TIMES AND THEIR ARE STILL PROBLEMS WITH THE FRAME. THE PROBLEM IS THE WELDS KEEP BREAKING ON THE FRAME. THE SHOP TOLD ME I WAS LUCKY, THAT WITH THE WAY THE WELDS ARE BREAKING, THE WHOLE UNIT COULD HAVE FA... Read more
Incident date: Aug 1, 2008
I HAVE A 2002 KEYSTONE MONTANA FIFTH WHEEL RV. LAST YEAR I TOOK IT IN THE SHOP BECAUSE MY SLIDEOUT WAS MOVING WHEN IT WAS HOOKED TO THE TOW VEHICLE. LONG STORY SHORT, IT HAS BEEN IN THE SHOP FOUR TIMES AND THEIR ARE STILL PROBLEMS WITH THE FRAME. THE PROBLEM IS THE WELDS KEEP BREAKING ON THE FRAME. THE SHOP TOLD ME I WAS LUCKY, THAT WITH THE WAY THE WELDS ARE BREAKING, THE WHOLE UNIT COULD HAVE FA... Read more
Incident date: May 8, 2009
MY WIFE AND I TOOK DELIVERY OF A 2010 KEYSTONE LAREDO FIFTH WHEEL ON 4/23/09. WE HAD THE DEMONSTRATION OF THE UNIT AND HAD THE GUY LIGHT THE OVEN FOR US.(WE NEVER GOT OUR OVEN OF OUR 07 TT LIT). I BROUGHT THE FIFTH WHEEL HOME AND LOADED ALL OF MY PERSONAL BELONGINGS FROM MY TT IN IT. THE NEXT MORNING 4/24/09 I TOOK THE FIFTH WHEEL TO MY STORAGE PLACE AND LEFT IT THERE. ON 5/9/09 I GOT A CALL FROM... Read more
Fire
KEYSTONE
SPRINGDALE
(1999) — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
May 10, 2009
Incident date: Apr 17, 2009
APRIL 17 2009 KEYSTONE CAMPER SPRINGDALE LITE WAS TAKEN TO CAMPING WORLD IN OXFORD ALABAMA TO HAVE RECALL WORK NUMBER 06E-076 DONE ON DOMETIC REFRIGERATOR MODEL#RM2652 SERIAL# 84500326. CAMPING WORLD REFUSED TO ADMINISTER THE RECALL DUE TO "LEAKING OR STAINING AT THE BACK OF THE REFRIGERATOR" WHICH IS THE REASON FOR THE RECALL # 06E-076 WHICH IS LISTED ON DOMETIC WEB SITE. I THEN CALLED DOMETIC A... Read more
Incident date: Dec 1, 2008
TL*THE CONTACT OWNS A 2004 KEYSTONE FIFTH WHEEL RV TRAILER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR THE DOMETIC REFRIGERATOR. DOMETIC STATED THAT THE REFRIGERATOR WAS OUT OF WARRANTY AND HE WOULD HAVE TO CALL A DEALER AND PAY FOR THE REPAIR. CURRENTLY, THE TWO DOOR REFRIGERATOR DOES NOT WORK AT ALL. COOLANT WAS LEAKING IN THE REAR OF THE ... Read more
Incident date: Dec 1, 2008
TL*THE CONTACT OWNS A 2004 KEYSTONE FIFTH WHEEL RV TRAILER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR THE DOMETIC REFRIGERATOR. DOMETIC STATED THAT THE REFRIGERATOR WAS OUT OF WARRANTY AND HE WOULD HAVE TO CALL A DEALER AND PAY FOR THE REPAIR. CURRENTLY, THE TWO DOOR REFRIGERATOR DOES NOT WORK AT ALL. COOLANT WAS LEAKING IN THE REAR OF THE ... Read more
Incident date: Mar 4, 2009
OWN 2004 KEYSTONE / COUGAR 5 TH WHEEL CAMPER, IT HAS A DOMETIC REFRIGATORTHAT HAS BEEN RECALLED. MODEL #RM2652 S/N 32103795. THIS UNIT CAN HAVE FATIGUE CRACK IN THE BOILER TUBE WHICH CAN CAUSE A FIRE. THEY WANT TO INSTALL A PARTIAL FIX TO THE UNIT. THEY DO NOT WANT TO FIX THE BOILER TUBE IF IT IS OUT OF THE WARRANTY. I JUST GOT THE RECALL NOTICE IN MARCH OF 2009. THEY TOLD THE AUTHORIZED SERVICE ... Read more
Incident date: Nov 3, 2008
TL*THE CONTACT OWNS A 2009 (NA) KEYSTONE COUGAR RECREATIONAL TRAILER. THE CONTACT STATED THAT THE CAMPER HEATING SYSTEM IN THE REAR OF THE CAMPER WAS SO HOT THAT BLISTERS FORMED ON THE BOTTOM OF HER FEET. SHE STATED THAT HEAT DOES NOT TRAVEL TO THE FRONT OF THE CAMPER. THE CAMPER LEAKS BECAUSE THE HOLES FOR THE DRAIN WERE INSTALLED IMPROPERLY. THE SPARE TIRE MOUNT IN THE REAR WAS ALSO DEFECTIV... Read more
Fire
1 injured
Incident date: Nov 3, 2008
TL*THE CONTACT OWNS A 2009 (NA) KEYSTONE COUGAR RECREATIONAL TRAILER. THE CONTACT STATED THAT THE CAMPER HEATING SYSTEM IN THE REAR OF THE CAMPER WAS SO HOT THAT BLISTERS FORMED ON THE BOTTOM OF HER FEET. SHE STATED THAT HEAT DOES NOT TRAVEL TO THE FRONT OF THE CAMPER. THE CAMPER LEAKS BECAUSE THE HOLES FOR THE DRAIN WERE INSTALLED IMPROPERLY. THE SPARE TIRE MOUNT IN THE REAR WAS ALSO DEFECTIV... Read more
Fire
1 injured
KEYSTONE
TAIL-GATOR
(2004) — STRUCTURE:FRAME AND MEMBERS
Mar 13, 2009
Incident date: May 25, 2008
TL*THE CONTACT OWNS A 2004 KEYSTONE TAIL-GATOR HAULER TRAILER. WHILE DRIVING APPROXIMATELY 70 MPH ON NORMAL ROAD CONDITIONS, THE LATERAL CROSS- BRACES FAILED WITHOUT WARNING. THE CONTACT WAS ALERTED OF THE FAILURE BY AN OPPOSING DRIVER TRAVELING ON THE ROAD. THE CONTACT IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED UNDERNEATH THE VEHICLE. THE VEHICLE WAS REPAIRED WHILE PARKED O... Read more
Incident date: Jan 1, 1901
2006 KEYSTONE COUGAR FIFTH WHEEL WITH DOMETIC REFRIGERATOR PROBLEM. *NJ WHEN THE CONSUMER INSPECTED THE REFRIGERATOR, HE DISCOVERED A YELLOW RESIDUE AT THE REAR OF THE UNIT. THE CONSUMER WAS INFORMED BY CUSTOMER SERVICE THEY WOULD ONLY PAY TO HAVE A KIT INSTALLED, NOT TO REPAIR THE REFRIGERATOR. *JB
Incident date: Jan 1, 1901
2005 MONTANA 5TH WHEEL TRAILER WITH DOMETIC REFRIGERATOR. *NJ THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, THE REFRIGERATOR STOPPED WORKING, DUE TO A FATIGUE CRACK IN THE BOILER TUBE WHICH CAUSED AMMONIA TO LEAK. *JB
Incident date: Nov 30, 2008
2005 KEYSTONE SPRINTER COPPER CANYON RV AND DOMETIC REFRIGERATOR RECALL. CONSUMER STATES THAT DOMETIC WILL NOT REIMBURSE FOR THE REPAIR ON THE REFRIGERATOR. *NJ AMMONIA HAD LEAKED FROM A CRACKED WELD. THE CONSUMERS REIMBURSEMENT CLAIM WAS DENIED BECAUSE THE REPAIRS WERE NOT MADE WITHIN THE SPECIFIED TIME FRAME AND THE WARRANTY HAD ALSO EXPIRED. *JB
Incident date: Nov 17, 2008
WE CURRENTLY OWN A 2008 29 SAB KEYSTONE COUGAR 5TH WHEEL TRAVEL TRAILER. KEYSTONE ISN'T RECOGNIZING A HEATING SYSTEM PROBLEM WITHIN OUR UNIT, SUBURBAN SF-30F MODEL FURNACE. I DON'T BELIEVE THE PROBLEM IS WITHIN THE FURNACE, YET. HISTORY IS FOLLOWING: FRONT FLOOR REGISTERS PRODUCE 20 TO 0 CFMS, BACK RV REGISTERS PRODUCE 80 TO OVER 150 CFMS. TEMPERATURE DIFFERENCE ARE UNSAFE, WITH THERMOSTAT PLAC... Read more
Incident date: Nov 17, 2008
WE CURRENTLY OWN A 2008 29 SAB KEYSTONE COUGAR 5TH WHEEL TRAVEL TRAILER. KEYSTONE ISN'T RECOGNIZING A HEATING SYSTEM PROBLEM WITHIN OUR UNIT, SUBURBAN SF-30F MODEL FURNACE. I DON'T BELIEVE THE PROBLEM IS WITHIN THE FURNACE, YET. HISTORY IS FOLLOWING: FRONT FLOOR REGISTERS PRODUCE 20 TO 0 CFMS, BACK RV REGISTERS PRODUCE 80 TO OVER 150 CFMS. TEMPERATURE DIFFERENCE ARE UNSAFE, WITH THERMOSTAT PLAC... Read more
Incident date: Nov 1, 2008
2008 KEYSTONE RAPTOR 3600RL HAS SAFETY PROBLEMS WITH THE ROCKERS, HARDWARE, AND AXLES. *NJ THE CONSUMER BELIEVED THE ROCKERS, HARDWARE AND AXLES WERE TOO LIGHTWEIGHT TO CARRY A LOAD THAT WAS BEING PUT ONTO THEM. THE CONSUMER STATED HE NOTICED THE REAR TIRE WAS BALD AND ANOTHER TIRE WAS SEVERELY WORN. THE CONSUMER CHECKED TO MAKE SURE THERE WERE NO OTHER PROBLEMS AND THAT'S WHEN HE DISCOVERED TH... Read more
Incident date: Nov 1, 2008
2008 KEYSTONE RAPTOR 3600RL HAS SAFETY PROBLEMS WITH THE ROCKERS, HARDWARE, AND AXLES. *NJ THE CONSUMER BELIEVED THE ROCKERS, HARDWARE AND AXLES WERE TOO LIGHTWEIGHT TO CARRY A LOAD THAT WAS BEING PUT ONTO THEM. THE CONSUMER STATED HE NOTICED THE REAR TIRE WAS BALD AND ANOTHER TIRE WAS SEVERELY WORN. THE CONSUMER CHECKED TO MAKE SURE THERE WERE NO OTHER PROBLEMS AND THAT'S WHEN HE DISCOVERED TH... Read more
Incident date: Nov 1, 2008
2008 KEYSTONE RAPTOR 3600RL HAS SAFETY PROBLEMS WITH THE ROCKERS, HARDWARE, AND AXLES. *NJ THE CONSUMER BELIEVED THE ROCKERS, HARDWARE AND AXLES WERE TOO LIGHTWEIGHT TO CARRY A LOAD THAT WAS BEING PUT ONTO THEM. THE CONSUMER STATED HE NOTICED THE REAR TIRE WAS BALD AND ANOTHER TIRE WAS SEVERELY WORN. THE CONSUMER CHECKED TO MAKE SURE THERE WERE NO OTHER PROBLEMS AND THAT'S WHEN HE DISCOVERED TH... Read more
Incident date: Jun 12, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE OUTBACK. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE SWERVED ALL OVER THE ROAD WITHOUT WARNING. AN INDEPENDENT MECHANIC STATED THAT THE VEHICLE WAS EQUIPPED WITH INADEQUATE COMPONENTS. THE COMPONENTS CONSISTED OF THE RIMS, AXLES, BRAKES, AND TIRES. THE TRAILER WEIGHT RATING AND REAR AXLE WEIGHT WERE NOT PERMISSIBLE TO THE RECOMM... Read more
Incident date: Jun 12, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE OUTBACK. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE SWERVED ALL OVER THE ROAD WITHOUT WARNING. AN INDEPENDENT MECHANIC STATED THAT THE VEHICLE WAS EQUIPPED WITH INADEQUATE COMPONENTS. THE COMPONENTS CONSISTED OF THE RIMS, AXLES, BRAKES, AND TIRES. THE TRAILER WEIGHT RATING AND REAR AXLE WEIGHT WERE NOT PERMISSIBLE TO THE RECOMM... Read more
Incident date: Jun 12, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE OUTBACK. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE SWERVED ALL OVER THE ROAD WITHOUT WARNING. AN INDEPENDENT MECHANIC STATED THAT THE VEHICLE WAS EQUIPPED WITH INADEQUATE COMPONENTS. THE COMPONENTS CONSISTED OF THE RIMS, AXLES, BRAKES, AND TIRES. THE TRAILER WEIGHT RATING AND REAR AXLE WEIGHT WERE NOT PERMISSIBLE TO THE RECOMM... Read more
Incident date: Jun 12, 2007
TL*THE CONTACT OWNS A 2007 KEYSTONE OUTBACK. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE SWERVED ALL OVER THE ROAD WITHOUT WARNING. AN INDEPENDENT MECHANIC STATED THAT THE VEHICLE WAS EQUIPPED WITH INADEQUATE COMPONENTS. THE COMPONENTS CONSISTED OF THE RIMS, AXLES, BRAKES, AND TIRES. THE TRAILER WEIGHT RATING AND REAR AXLE WEIGHT WERE NOT PERMISSIBLE TO THE RECOMM... Read more
Incident date: Jan 14, 2009
DOMETIC CORP.; 2670 EXECUTIVE DRIVE, STE. A; INDIANAPOLIS, IN. 46241. 1-888-446-5157 REF: DOMETIC REFRIGERATOR RECALL ON MODEL # RM-2862; SERIAL # 44508132. ON 2006 MONTANA 5TH WHEEL RECREATIONAL VEHICLE. CUSTOMER ID # 23299977 I CALL THE ABOVE PHONE NUMBER IN RESPONSE TO DOMETIC'S RECALL INSTRUCTION LETTER. THEY REFUSED TO REPAIR THE FIRE DANGER (STATED IN THEIR LETTER) BECAUSE I WOULD NOT P... Read more
Incident date: Jan 14, 2009
DOMETIC CORP.; 2670 EXECUTIVE DRIVE, STE. A; INDIANAPOLIS, IN. 46241. 1-888-446-5157 REF: DOMETIC REFRIGERATOR RECALL ON MODEL # RM-2862; SERIAL # 44508132. ON 2006 MONTANA 5TH WHEEL RECREATIONAL VEHICLE. CUSTOMER ID # 23299977 I CALL THE ABOVE PHONE NUMBER IN RESPONSE TO DOMETIC'S RECALL INSTRUCTION LETTER. THEY REFUSED TO REPAIR THE FIRE DANGER (STATED IN THEIR LETTER) BECAUSE I WOULD NOT P... Read more
Incident date: Jun 6, 2008
TL*THE CONTACT OWNS A 2002 KEYSTONE MONTANA. THE CONTACT STATED THAT THE FIBER GLASS HAD A CRACK CAUSED BY THE FLEXING OF THE HITCH, WHICH COULD NOT SUPPORT THE TRAILER. HE HAS EXPERIENCED MULTIPLE FAILURES WITH THE HYDRAULIC AND STATED THAT THE VEHICLE WAS DESIGNED POORLY. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND COULD NOT MAKE ANY REPAIRS. THERE WAS NO CRACK AT THE TI... Read more
Incident date: Jun 6, 2008
TL*THE CONTACT OWNS A 2002 KEYSTONE MONTANA. THE CONTACT STATED THAT THE FIBER GLASS HAD A CRACK CAUSED BY THE FLEXING OF THE HITCH, WHICH COULD NOT SUPPORT THE TRAILER. HE HAS EXPERIENCED MULTIPLE FAILURES WITH THE HYDRAULIC AND STATED THAT THE VEHICLE WAS DESIGNED POORLY. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND COULD NOT MAKE ANY REPAIRS. THERE WAS NO CRACK AT THE TI... Read more
Incident date: Dec 16, 2008
DOMETIC RECALL ON RV REFRIGERATORS. *TR
Incident date: Dec 16, 2008
DOMETIC RECALL ON RV REFRIGERATORS. *TR
Incident date: Nov 14, 2008
TL*THE CONTACT OWNS A 2006 KEYSTONE MONTANA. THE VEHICLE HAS MISSION LOADMAX RADIAL TIRES (NA), SIZE ST235/80/R16 (NA). WHILE DRIVING 70 MPH, THE CONTACT HEARD A LOUD EXPLOSION. HE LOOKED THROUGH THE REARVIEW MIRROR AND NOTICED RUBBER FLYING EVERYWHERE. HE CONCLUDED THAT THE FRONT PASSENGER SIDE TIRE EXPLODED OR BLEW OUT. HE PULLED OVER TO THE SIDE OF THE ROAD AND CONFIRMED HIS SUSPICIONS WHI... Read more
Incident date: Nov 12, 2008
TL*THE CONTACT OWNS A 2007 SPRINTER COPPER CANYON. THE CONTACT STATED THAT THE AIR VALVES IN 3 OF THE 4 TIRES ALLOWED AIR TO LEAK OUT OF THE TIRES. HE LOST APPROXIMATELY 30 LBS OF AIR DUE TO THE DEFECTIVE TIRE VALVES. HE TOOK THE TRAILER TO A TIRE SHOP TO HAVE THE VALVES EXCHANGED FOR NEW ONES. HE DISCOVERED A RELEVANT RECALL IN A MAGAZINE; HOWEVER, HIS MODEL WAS NOT INCLUDED. THE MANUFACTURE... Read more
Incident date: Oct 30, 2008
TL*THE CONTACT OWNS A 2007 KEYSTONE NRG. THE CONTACT STATED THAT THE GENERATOR EXHAUST SYSTEM WAS FAULTY. ONE OF THE WELDINGS FAILED AND THE EXHAUST PIPE DETACHED FROM THE VEHICLE, WHICH PUMPED ALL THE CARBON MONOXIDE BACK INTO THE VEHICLE. WHILE OUTSIDE THE VEHICLE, THE CARBON MONOXIDE ALARM FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY HAVE KEPT IT FOR OVER A MONTH, BUT REFUSE TO MAKE... Read more
Incident date: Feb 21, 2008
THE TIRE PRESSURE CHART ON THE SIDE OF 5TH WHEEL R/V STATES TIRE PRESSURE SHOULD READ 85 PSI WHILE MAXIMUM PRESSURE ON TIRES STATES 65 PSI. WE WERE TOLD TO FOLLOW TAG ON R/V WHEN WE PURCHASED NEW IN FEBURARY 08. WE HAVE REPORTED THIS TO DEALER OVER SIX WEEKS AGO AND NO REPAIR AT THIS TIME. *TR
Incident date: Feb 21, 2008
THE TIRE PRESSURE CHART ON THE SIDE OF 5TH WHEEL R/V STATES TIRE PRESSURE SHOULD READ 85 PSI WHILE MAXIMUM PRESSURE ON TIRES STATES 65 PSI. WE WERE TOLD TO FOLLOW TAG ON R/V WHEN WE PURCHASED NEW IN FEBURARY 08. WE HAVE REPORTED THIS TO DEALER OVER SIX WEEKS AGO AND NO REPAIR AT THIS TIME. *TR
Incident date: Oct 31, 2008
GOING FROM CALIFORNIA TO LAS VEGAS ON INTERSTATE 15 ABOUT TEN MILES FROM THE NEVADA STATE LINE WHEN I HEARD A WHOLE LOT OF THUMPING FROM MY COUGAR FIFTH WHEEL TRAILER. I HAD JUST TRAVERSED A VERY ROUGH SECTION OF ROAD WITH CONCRETE BARRIERS AND NO SHOULDERS ALONG THE HIGHWAY. I PULLED OVER ONTO THE PRECARIOUSLY NARROW SHOULDER AS SOON AS IT SEEMED SAFE. IT REALLY WASN'T SAFE. I SAW THAT MY FRONT... Read more
Incident date: Oct 31, 2008
GOING FROM CALIFORNIA TO LAS VEGAS ON INTERSTATE 15 ABOUT TEN MILES FROM THE NEVADA STATE LINE WHEN I HEARD A WHOLE LOT OF THUMPING FROM MY COUGAR FIFTH WHEEL TRAILER. I HAD JUST TRAVERSED A VERY ROUGH SECTION OF ROAD WITH CONCRETE BARRIERS AND NO SHOULDERS ALONG THE HIGHWAY. I PULLED OVER ONTO THE PRECARIOUSLY NARROW SHOULDER AS SOON AS IT SEEMED SAFE. IT REALLY WASN'T SAFE. I SAW THAT MY FRONT... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2006) — TIRES
Nov 13, 2008
Incident date: Sep 10, 2008
TRAVELING NORTH ON US HWY 77 NORTH OF LAGRANGE, TX AT APPROXIMATELY 62MPH WHEN THE DRIVER'S SIDE FRONT MISSION TIRE ON THE MONTANA MOUNTAINEER FIFTH WHEEL RV BLEW OUT. I HAD CHECKED TIRES LESS THAN ONE-HALF HOUR BEFORE THE FAILURE. THE TIRES LOOKED FINE, BOTH VISUALLY, AND AIR PRESSURE AND TEMPERATURE WISE. ALL FIVE TIRES BORE THE DOT INFO; 4YB3 CQ1C 4905. UPON ARRIVAL AT DESTINATION, I HAD ... Read more
Incident date: Sep 5, 2008
IN THE SPRING OF 2001 WE PURCHASED A KEYSTONE 25' COLUMBIA TRAVEL TRAILER. ON OUR FIRST OUTING WE COULD NOT GET THE SLIDE OUT TO RETRACT. A FRIEND HELPED ME PUSH ON THE UNIT WHILE MY WIFE OPERATED THE CONTROL SWITCH INSIDE THE TRAILER. WE TOOK THE TRAILER TO THE DEALER THREE TIMES IN TWO MONTHS DO DEAL WITH SLIDE ADJUSTMENT. ON THE THIRD TRY OF ADJUSTMENT IT DID NOT WORK QUITE SATISFACTORILY BUT... Read more
Incident date: Sep 5, 2008
IN THE SPRING OF 2001 WE PURCHASED A KEYSTONE 25' COLUMBIA TRAVEL TRAILER. ON OUR FIRST OUTING WE COULD NOT GET THE SLIDE OUT TO RETRACT. A FRIEND HELPED ME PUSH ON THE UNIT WHILE MY WIFE OPERATED THE CONTROL SWITCH INSIDE THE TRAILER. WE TOOK THE TRAILER TO THE DEALER THREE TIMES IN TWO MONTHS DO DEAL WITH SLIDE ADJUSTMENT. ON THE THIRD TRY OF ADJUSTMENT IT DID NOT WORK QUITE SATISFACTORILY BUT... Read more
Incident date: Oct 24, 2008
TL*THE CONTACT OWNS A 2003 KEYSTONE OUTBACK LITE FIFTH WHEEL. WHILE DRIVING LESS THAN 70 MPH, THE RIGHT SIDING ON THE PASSENGER SIDE OF THE VEHICLE PEELED OFF. THERE WAS FIBERGLASS DEBRIS. NO REPAIRS HAVE BEEN MADE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND ADVISED THE CONTACT TO HIRE AN ATTORNEY. UPDATED 11/17/08 *CN THE CONSUMER WAS INFORMED THE RV HAD EXTENSIVE WATER DAMAGED ON ... Read more
Incident date: Jun 15, 2004
TL*THE CONTACT OWNS A 2005 KEYSTONE RAPTOR. THE CONTACT NOTICED THAT THE OUTSIDE WALL WAS SEPARATING FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN RV MECHANIC, WHO STATED THAT THE FRAME FAILED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE HAS BEEN OCCURRING EVER SINCE THE VEHICLE WAS PURCHASED. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Jun 20, 2008
KEYSTONE RV COMPANY DOMETIC REFRIGERATOR RECALL. CONSUMER STATES THAT THEY NEVER RECEIVED THE RECALL NOTICE AND THE COMPANY WILL NOT DO ANYTHING TO HELP. *NJ THE CONSUMER STATED WHEN SHE ENTERED THE RV, THERE WAS A STRONG SMELL OF AMMONIA. THE CONSUMER NOTICED THE RV WASN'T COOLING PROPERLY. THE REPAIRMAN INFORMED THE CONSUMER THERE WAS A CRACK IN THE BOILER TUBE IN THE REAR OF THE REFRIGERAT... Read more
Incident date: Oct 8, 2007
WE RECEIVED A RECALL NOTICE ON THE REFRIGERATOR IN OUR KEYSTONE COUGAR TRAVEL TRAILER. THE RECALL ONLY BANDAIDS THE PROBLEM. IT DOES NOT FIX THE PROBLEM AND THAT IS RIDICULOUS. I BOUGHT MY CAMPER BRAND NEW AND HAVE HAD IT FOR 2 YEARS. NOW I HAD TO PAY $400.00 IN LABOR BECAUSE MY COOLANT LEAKED BECAUSE THE FAULTY TUBE WAS CRACKED. THEY WILL NOT PAY THE LABOR. *TR
Incident date: Sep 15, 2008
WHILE ON THE INTERSTATE IN ARIZONA, THE LEFT REAR LEAF SPRING "SNAPPED" IN HALF. THE SPRING BROKE ABOUT 2 INCHES FROM THE BOLT EYE. THE TRAILER HAS LESS THAN 10,000 MILES. LEAF SPRINGS DO NOT BREAK. IT CAN CAUSE THE CAMPER TO FLIP. SPRING WAS REPLACED AT MY COST. PICTURES AND INFO WERE SENT TO KEYSTONE. NO RESPONSE. THE BREAK IN THE SPRING APPEARS TO BE BECAUSE DEFECTIVE MATERIAL. ONE WOULD THINK ... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2004) — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Oct 10, 2008
Incident date: Oct 1, 2008
TL*THE CONTACT OWNS A 2004 KEYSTONE MONTANA-MOUNTAINEER RV, MODEL 297RKS. THE CONTACT STATED HIS DOMETIC REFRIGERATOR, MODEL RM2852 FAILED. HE RECEIVED A RECALL NOTICE AND CALLED DOMETIC. HE WAS INFORMED THAT THEY WOULD NOT COVER THE REPAIR BECAUSE THE UNIT WAS OUT OF WARRANTY. A NEW REFRIGERATOR WILL COST $1,400 AND THE CONTACT FEELS THAT HE SHOULD NOT HAVE TO PAY FOR A NEW UNIT. THE PART NU... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2004) — EQUIPMENT
Oct 10, 2008
Incident date: Oct 1, 2008
TL*THE CONTACT OWNS A 2004 KEYSTONE MONTANA-MOUNTAINEER RV, MODEL 297RKS. THE CONTACT STATED HIS DOMETIC REFRIGERATOR, MODEL RM2852 FAILED. HE RECEIVED A RECALL NOTICE AND CALLED DOMETIC. HE WAS INFORMED THAT THEY WOULD NOT COVER THE REPAIR BECAUSE THE UNIT WAS OUT OF WARRANTY. A NEW REFRIGERATOR WILL COST $1,400 AND THE CONTACT FEELS THAT HE SHOULD NOT HAVE TO PAY FOR A NEW UNIT. THE PART NU... Read more
Incident date: Sep 1, 2008
TL*THE CONTACT OWNS A 2004 KEYSTONE MOUNTAINEER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT) AND IMMEDIATELY CALLED THE MANUFACTURER. HE WAS ADVISED TO HAVE HIS UNIT REPAIRED ACCORDING TO THE RECALL, WHICH STATED THAT DOMETIC WOULD INSTALL A SECONDARY BURNER HOUSING. HE IS CONCERNED THAT THE REMED... Read more
Incident date: Aug 1, 2008
NORMAL USE 4 TO 8 TIMES A YEAR. 6 OCCUPANTS AT TIME OF INCIDENT, 2 ADULTS, 4 CHILDREN. GREAT POTENTIAL FOR STARTING FOREST FIRE. SLIDEOUT WAS UNOCCUPIED AND HADN'T BEEN MOVED FOR 3 DAYS. WIRES ON SLIDEOUT SPONTANEOUSLY SHORT OUT AND BURN. TWO KNOWN INSTANCES IN LESS THAN TWO MONTHS, MINE AND ANOTHER OUTBACK OWNER, DIFFERENT MODELS AND YEARS (2006 28RSDS AND 2007 29BHS). EFFECTED WIRING NEEDS TO BE... Read more
Incident date: Sep 27, 2008
TL*THE CONTACT OWNS A 2005 KEYSTONE MONTANA FIFTH WHEEL. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2862. THE CONTACT STATED THAT AMMONIA SPRAYED FROM THE BACK OF THE REFRIGERATOR. A TECHNICIAN DISCOVERED A CRACK IN THE BACK OF THE UNIT. THE CONTACT RECEIVED A RECALL LETTER REGARDING THIS SAME ISSUE. THE NHTSA CAMPAIGN ID NUMBER AND PART NUMBER WERE UNKNOWN. UPDATED 11/6/08 *CN