Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
Incident date: Jul 6, 2010
TOOK DELIVERY MAY 7, 2010 OF A 2010 KEYSTONE MONTANA MOUNTAINEER MODEL 347THT TOY HAULER. WHILE USING THE TRAILER WITH A HARLEY-DAVIDSON FLHT IN THE CARGO AREA THE LEFT REAR D-RING PULLED OUT OF THE FLOOR. IT CAUSED DAMAGE TO ONE WINDOW ON THE TRAILER AND TO THE MOTORCYCLE. I USE A BIKE GRAB TO HOLD THE FRONT TIRE OF THE MOTORCYCLE OTHERWISE THE BIKE COULD HAVE PUSHED OUT THE WINDOW. THE 4 D-RIN... Read more
Incident date: Jan 1, 1901
CONSUMER STATES DAMAGED/RECALLED REFRIGERATOR IN 2003 KEYSTONE MONTANA RV *TGW THE CONSUMER STATED THE REFRIGERATOR WAS WORKING FINE WITH NO ISSUES PRIOR TO THE RECALL. THE CONSUMER RECEIVED THE RECALL NOTICE, FOLLOWED THE INSTRUCTIONS VERBATIM AND HAD THE UNIT SERVICED. THE CONSUMER WAS ADVISED TO LEAVE THE REFRIGERATOR RUNNING FOR SEVERAL HOURS AS IT WOULD GET COLD AGAIN. HOWEVER, IT NEVER WORK... Read more
Incident date: Aug 16, 2010
KEYSTONE RECREATION VEHICLES FOR THE PAST FEW YEARS HAVE BEEN USING THE GOODYEAR MARATHON ST235 80R 16 E TIRES. THESE TIRE ARE LISTED AS TRAILER TIRES, THEY FAIL UNDER NORMAL USE. I HAVE HAD 3 TIRES 2 YEARS OLD WITH LESS THAN 10,000 MILES BLOW OUT IN THE LAST 2 MONTHS DUE TO TIRE FAILURE. IN MY RESEARCH I HAVE FOUND NUMEROUS OTHER KEYSTONE RECREATIONAL VEHICLE OWNERS HAVING THE SAME HEAVY FAILURE ... Read more
Incident date: Aug 16, 2010
THE SPARE TIRE CARRIER ON MY 2009 KEYSTONE COUGAR 318 WITH THE BIKE RACK IS DRAGGING THE GROUND WHEN I DRIVE OVER AND INCLINE SUCH AS A DRIVEWAY ENTRANCE OR SIDE STREET. THERE IS A RECALL ( NHTSA CAMPAIGN ID NUMBER: 10V063000 ) FOR UNITS WITH 16 IN. WHEELS, BUT NOT FOR 15 IN. WHEELS LIKE I HAVE. I HAVE HAD THE CARRIER REPAIRED ONCE, BUT IT IS DAMAGED AGAIN. ALSO THERE IS NO COUGAR MODEL LISTED UND... Read more
Incident date: Aug 16, 2010
THE SPARE TIRE CARRIER ON MY 2009 KEYSTONE COUGAR 318 WITH THE BIKE RACK IS DRAGGING THE GROUND WHEN I DRIVE OVER AND INCLINE SUCH AS A DRIVEWAY ENTRANCE OR SIDE STREET. THERE IS A RECALL ( NHTSA CAMPAIGN ID NUMBER: 10V063000 ) FOR UNITS WITH 16 IN. WHEELS, BUT NOT FOR 15 IN. WHEELS LIKE I HAVE. I HAVE HAD THE CARRIER REPAIRED ONCE, BUT IT IS DAMAGED AGAIN. ALSO THERE IS NO COUGAR MODEL LISTED UND... Read more
Incident date: Jul 11, 2010
TL*THE CONTACT OWNS A 2006 KEYSTONE HORNET TRAILER. THE CONTACT WAS PULLING OUT A TRUCK STOP WHEN THE LEFT TIRE ON THE REAR AXLE SUDDENLY FELL OFF. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP. THE CONTACT CALLED THE MANUFACTURER WHO SENT A REPRESENTATIVE TO INSPECT THE VEHICLE AND BOTH REAR AXLES WERE REPLACED. BEFORE THE FAILURE, THE CONTACT REPORTED TO THE MANUFACTURER THAT THERE WAS A SLI... Read more
KEYSTONE
RAPTOR
(2008) - SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
Aug 2, 2010
Incident date: Sep 20, 2008
TL* THE CONTACT OWNS A 2008 KEYSTONE RAPTOR RV. THE CONTACT STATED THE LEAF SPRING CENTER BOLT WAS FRACTURING AND CAUSING THE AXLE TO SLIDE. WHEN THE FAILURE WOULD OCCUR, THE WHEELS WOULD DRAG THE GROUND AND ONE TIRE WOULD BE ONE INCH FROM THE OTHER TIRE AND THE OTHER TIRES WOULD BE SIX TO SEVEN INCHES APART AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE THE LEAF ... Read more
Incident date: Jul 17, 2010
TL*THE CONTACT OWNS A 2008 CHEVROLET SILVERADO 2500 HITCHED TO A 2004 KEYSTONE LAREDO 284BH TRAVEL TRAILER. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THAT THE FRONT END OF THE VEHICLE SLIGHTLY COLLAPSED ON THE GROUND AND BOTH A FRAME BEAMS WERE EQUALLY BENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE A FRAME BEAM WAS POORLY DESIGNED WITH INEXPENSIVE MATERIALS. THE... Read more
Incident date: Jul 6, 2010
RIGHT REAR SPRING SHACKLE BROKE COMPLETELY OFF LIPPERT FRAME. APPEARS POOR MATERIAL AND OR WORKMANSHIP WAS PROBLEM ! HAD SIMILAR CRACKED FRAME PROBLEMS WITH ANOTHER LIPPERT FRAME ! LIPPERT IS A MAJOR MFG IN THE RV'S INDUSTRY AND IT APPEARS THAT THEIR MATERIALS AND WORKMANSHIP IS VERY POOR ! HAS THERE BEEN MANY COMPLAINTS ABOUT THIS ? *TR
Incident date: Jun 11, 2010
CARLISLE TIRE 225/75/R15 D - I PURCHASED THE TIRES 05/09 AND HAD 2,000 MILES ON THEM PRIOR TO LEAVING FOR VACATION ON 06/11/10. I CHECKED THE TIRE PRESSURE ON 06/10/10 AND INFLATED TO 65PSI. APPROXIMATELY 150 MILES INTO MY TRIP THE LEFT FRONT TIRE EXPLODED AND I IMMEDIATELY PULLED OFF TO THE BURM ON THE LEFT SIDE OF THE INTERSTATE. THE TIRE TORE OFF MY FENDER, DENTED THE SIDE OF THE CAMPER, AND... Read more
Incident date: Jun 10, 2010
I BOUGHT A KEYSTONE RAPTOR 361 LEV 5TH WHEEL IN 2010 DISCOVERED AFTER I WENT HOME.THE DETACHABLE LADDER THAT MOUNTS ON THE ROOF. HAD SEVERAL BROKEN PLASTIC BRACKETS THAT HELD THE STEPS TO THE LADDER. TOOK IT BACK TO MIKE THOMSON IN CORNA CA. THEY WENT OUT TO THE TRAILER LOT TO TAKE PARTS OFF NEW LADDERS ON NEW TRAILERS AND FIX MINE. DISCOVERED MANY MORE KEYSTONE TRAILERS THAT HAD THIS LADDER BRACK... Read more
Incident date: Jun 7, 2010
2009 KEYSTONE LAREDO TRAVEL TRAILER. AS I WAS BACKING UP MY TRAILER TO PARK IT, MY STABILIZING CHAINS PINCHED THE WIRING FOR MY BREAKAWAY BRAKES WHICH IS MOUNTED ON THE FRAME. A FIRE RESULTED AND BURNED THE WIRING. I HAD TO PUT THE FIRE OUT TO AVOID MORE DAMAGE AS IT WAS VERY CLOSE TO THE 2 PROPANE TANKS. I HAD TO REPLACE THE WIRING AND RUN IT UP UNDER THE FRAME TO AVOID THIS FROM HAPPENING AGAIN.... Read more
Fire
Incident date: Jan 1, 1901
2003 KEYSTONE MONTANA FIFTH WHEEL CAMPER. CONSUMER STATES THAT HE HAS HAD EXCESSIVE TIRE WEAR AND AXLES WERE NOT ABLE TO BE ALIGNED AND NEEDED TO BE REPLACED *TGW THE CONSUMER TOOK THE RV TO AN ALIGNMENT SHOP AND WAS TOLD THE AXLES WERE BAD AND THE RV COULD NOT BE ALIGNED AND THEREFORE, THE AXLES NEEDED TO BE REPLACED. *JB
Incident date: May 25, 2010
TL* THE CONTACT OWNS A 2007 KEYSTONE COPPER CANYON RV. THE CONTACT NOTICED THAT THE BOX KING PIN BEGAN TO FRACTURE FROM THE FRAME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FRONT BEAM OF THE FRAME WAS BEING REPLACED. IN ADDITION, THE CONTACT NOTICED THAT THE SIDE GLASS DOORS WOULD NOT CLOSE PROPERLY. THE FAILURE AND CURRENT MILEAGES WERE NOT AVAILABLE. UPDATED 08/24/10. *LJ UPDATED 09/28/10
Incident date: Jun 14, 2009
DOMETIC REFRIGERATOR MODEL# RM2662. *TR
Incident date: May 29, 2010
TL*THE CONTACT OWNS A 2009 KEYSTONE RAPTOR. WHILE REMOVING THE BRAKE AWAY BRAKE PIN, A FIRE STARTED IN THE MODULE WHERE THE PIN WAS BEING REMOVED. THE CONTACT EXTINGUISHED THE FIRE AND CUT THE WIRES TO THE PIN TO PREVENT ANOTHER FIRE. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE.
Fire
Incident date: May 2, 2010
TL*THE CONTACT OWNS A 2006 KEYSTONE EVEREST TRAILER EQUIPPED WITH NANKANG MISSION RADIAL TIRES, SIZE ST235/80/R16. THE DOT NUMBER IS 415374053. THE LEFT REAR AND FRONT RIGHT TIRES BLEW OUT DUE TO TREAD SEPARATION. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 6,200.
Crash
Incident date: Feb 2, 2010
WE WERE THE OWNERS OF A 2003 OUTBACK BY LITEWAY (KEYSTONE) UNTIL FEB. 2010 AT WHICH TIME IT CAUGHT FIRE AND BURNED COMPLETELY. IT WAS SITTING IN OUR DRIVEWAY AND LUCKILY A NEIGHBOR WOKE UP AND REPORTED IN ON FIRE. THE FIRE MARSHAL DETERMINED IT STARTED BEHIND THE REFRIGERATOR. WHILE LOOKING ON LINE YESTERDAY, I CAME ACROSS SEVERAL BLOGS DISCUSSING A RECALL ON THE SAME REFRIGERATOR WE HAD IN OURS.... Read more
Fire
KEYSTONE
MOUNTAINEER
(2007) - TIRES
May 4, 2010
Incident date: May 4, 2010
FIXING TO GO ON A TRIP IN OUR TRAVEL TRAILER MY HUSBAND DOES A PRE TRIP INSPECTION AND DISCOVERED ALL THE VALVE STEMS WERE CRACKED WE HAD TO HAVE A ROAD SIDE SERVICE GUY COME OUT AND CHANGE ALL THE VALVE STEMS FOR US COME TO FIND OUT OUR VALVE STEMS ARE ON THE RECALL TR 413. *TR
Incident date: Jan 1, 1901
DOMESTIC COMPANY REGARDING REFRIGERATOR RECALL. 2004 SPRINTER TRAVEL TRAILER WAS PURCHASED NEW. *DT THE CONSUMER STATED HE NEVER RECEIVED A RECALL NOTICE IN THE MAIL. THE CONSUMER WAS ONLY BEEN ABLE TO FIND ONE DEALER WHO MADE SERVICE CALLS TO HOMES, BUT THEY CHARGED $240.00. THE CONSUMER STATED HE SHOULD NOT HAVE TO PAY THAT AMOUNT MONEY SINCE HE DID NOT CAUSE THE PROBLEM. DOMETIC STATED THEY W... Read more
KEYSTONE
SPRINGDALE
(2002) - SUSPENSION:REAR
Apr 7, 2010
Incident date: Mar 26, 2010
TL*THE CONTACT OWNS A 2002 KEYSTONE SPRINGDALE TRAILER. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH AND THE REAR DRIVER SIDE TIRE EXPLODED. THE VEHICLE WAS DRIVEN TO THE SIDE OF THE ROAD. THE TIRE WAS REPLACED WITH A SPARE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY STATED THE SLIDE BAR UNDER THE VEHICLE WAS POSITIONED EXTREMELY CLOSE TO THE TIRE. THE VEHICLE HAD NOT BEEN RE... Read more
Incident date: Dec 11, 2009
TL*THE CONTACT OWNS A 2008 KEYSTONE EVEREST TRAILER. THE TIRES ON THE TRAILER ARE STARTING TO SWELL UNDER 5000 MILES WHICH WERE MANUFACTURER BY TIRECO. THE TIRECO TIRE SIZE WAS 235/80/R16 AND THE DOT NUMBER WAS 4YB3CQ1C1107. THE MANUFACTURER OF THE TIRES STATED THAT THE BLOWOUTS HAVE OCCURRED FREQUENTLY ON THE TIRE BRAND SHE HAD ON THE VEHICLE AND MUST BE GIVEN TO THE MANUFACTURER AND INSPECTED BE... Read more
Incident date: Jul 27, 2009
THIS PAST SUMMER I HAD 1 MISSION TIRE BLOWOUT IT DID OVER $500.00 DAMAGE TO MY 2006 COPPER CANYON 5TH. WHEEL MISSION TOLD ME TO SEND PICTURES AND REPLACEMENT COST AND THEY WOULD PAY ME. WHEN I TRIED TO COLLECT THEY NOW SAID I NEEDED THE TIRE. IT WAS TO LATE IT WAS ALREADY THROWN OUT NOW WHEN CHECKING TRAILER READY FOR A TRIP ANOTHER TIRE HAD BUBBLE IN TREAD AND SIDE WALL. THIS TIRE HAS ABOUT 300 M... Read more
Incident date: Apr 1, 2009
TL* THE CONTACT OWNS A 2006 COPPER CANYON RV (NA). THE CONTACT STATES HE RECEIVED THE RECALL ON THE REFRIGERATOR. S HE CONTACTED DOMETIC AND THEY TOLD HIM THEY WOULD NOT FIX THE PROBLEM. THE CONTACT STATED THAT THE RE-CALL NOTICE STATES TO THE REMEDY THE FAILURE THEY WILL INSTALL SECONDARY BURNER HOUSING FREE OF CHARGE.
Incident date: Aug 17, 2007
TL* THE CONTACT OWNS A 2007 KEYSTONE EVEREST RECREATIONAL VEHICLE. ONE OF THE TIRES ON THE RV WAS DAMAGED. WHEN HE NOTIFIED THE MANUFACTURER, THE CONTACT WAS TOLD THAT THEY WOULD ASSIST WITH REPLACING THE TIRE. HE CONTACTED THE MANUFACTURER A SECOND TIME AFTER SEVERAL DAYS AND WAS THEN TOLD THAT HE WOULD BE LIABLE FOR THE SHIPPING COSTS OF THE NEW TIRE. THE CURRENT AND FAILURE MILEAGES, AS WELL AS... Read more
Incident date: Sep 1, 2009
ON A 2010 KEYSTONE FIFTH WHEEL TRAVEL TRAILER (RAPTOR 300MP), A FLOOR SUPPORT GUSSET MAKES CONTACT WITH THE DRIVER SIDE REAR TIRE DURING SUSPENSION COMPRESSION. NO TIRE FAILURE YET BUT THE METAL IS VERY DEFORMED FROM NUMEROUS CONTACTS. ADDENDUM-THE RAPTOR MODEL IS NOT A DROP DOWN OPTION ON YOUR WEBSITE. I CHOOSE 'FUZION' JUST TO SATISFY THE FIELD REQUIREMENTS. *TR
Incident date: Nov 3, 2009
INSURANCE MANDATED AFTEMARKET STRUCTURAL PARTS ARE NOT OF THE SAME STEEL STRENGTH AS PER A DEMONSTRATION I RECENTLY SAW. THESE PARTS (AND THERE ARE THOUSANDS) ARE CLEARLY NOT OF THE SAME QUALITY AS THEIR OEM COUNTERPARTS BUT THESE ARE STRUCTURAL PARTS THAT WHEN USED, COMPROMISE THE SAFETY OF THE OCCUPANTS. AIR BAGS WON'T DEPLOY PROPERLY WHEN THE STEEL REINFORCEMENTS DON'T REACT THE SAME. *TR
Incident date: Nov 3, 2009
INSURANCE MANDATED AFTEMARKET STRUCTURAL PARTS ARE NOT OF THE SAME STEEL STRENGTH AS PER A DEMONSTRATION I RECENTLY SAW. THESE PARTS (AND THERE ARE THOUSANDS) ARE CLEARLY NOT OF THE SAME QUALITY AS THEIR OEM COUNTERPARTS BUT THESE ARE STRUCTURAL PARTS THAT WHEN USED, COMPROMISE THE SAFETY OF THE OCCUPANTS. AIR BAGS WON'T DEPLOY PROPERLY WHEN THE STEEL REINFORCEMENTS DON'T REACT THE SAME. *TR
Incident date: Nov 26, 2009
3.5 HOURS INTO TRIP FROM ROSEVILLE, CA TO SAND MOUNTAIN, NV, WE STOPPED AT PILOT TRUCK STOP TO RENDEZVOUS WITH OTHERS IN GROUP. NO POTHOLES/CURBS HAD BEEN ENCOUNTERED. AFTER APPROXIMATELY A 45 MINUTE STOP, WE STARTED AGAIN, AND AS WE ACCELERATED TO 60MPH ON I-80, 1MILE EAST OF FERNLEY, THE FRONT AXLE-RIGHT TIRE BLEW OUT. WE PULLED OFF AT NEXT EXIT. THE TIRE'S CENTER BELT HAD SEPARATED, DAMAGIN... Read more
Incident date: Aug 30, 2004
TL* THE CONTACT OWNS A 2005 KEYSTONE OUTBACK FIFTH WHEEL RV. THE CIRCUIT BREAKERS AND OVEN PILOT LIGHT WOULD CONTINUALLY TURN OFF, AND THE SHOWER WOULD LEAK. ALSO THE SIDING, MADE OF FIBER GLASS, BEGAN TO BUBBLE AND WARP. THE MANUFACTURER WAS CONTACTED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE UNDER 20,000.
Incident date: Aug 30, 2004
TL* THE CONTACT OWNS A 2005 KEYSTONE OUTBACK FIFTH WHEEL RV. THE CIRCUIT BREAKERS AND OVEN PILOT LIGHT WOULD CONTINUALLY TURN OFF, AND THE SHOWER WOULD LEAK. ALSO THE SIDING, MADE OF FIBER GLASS, BEGAN TO BUBBLE AND WARP. THE MANUFACTURER WAS CONTACTED, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE UNDER 20,000.
Incident date: Nov 5, 2009
PURCHASED A 2010 KEYSTONE BIG SKY TRAILER FROM JMATT RV IN OKLAHOMA. LEFT KALISPELL MT FOR A TRIP TO AZ AND WHILE DRIVING EASTBOUND ON I-10 WE HAD AN "EXPLOSIVE" BLOWOUT AT MILE MARKER 52 WHILE GOING ABOUT 56 MPH. THE BLOWOUT CAUSED DAMAGE TO THE TRAILER AND NEARLY CAUSED IT TO TURN OVER. WE HAD THE TIRE CHANGED AND CONTINUED TO CASA GRANDE,AZ WHERE THE SECOND TIRE BLEW OUT. UPON REMOVAL OF THE FI... Read more
KEYSTONE
SPRINGDALE
(2001) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Nov 4, 2009
Incident date: Nov 1, 2009
A FEW DAYS AGO I GOT A CALL FROM THE RV PARK WHERE MY UNIT IS PARKED, AND WAS TOLD MY UNIT HAS BURNT TO THE GROUND. AFTER DOING SOME RESEARCH I FOUND THE WEB SITE SHOWING VARIOUS RECALLS RELATING TO DOMETIC REFRIGERATORS. I COULD NOT LOCATE THE TAGS SHOWING THE MODEL AND SERIAL NUMBER TO SEE IF THIS FIRE COULD BE RELATED TO THE RECALLS. I CALLED THE KEYSTONE MANUFACTURE AND THEY VERIFIED MY UNIT S... Read more
Fire
Incident date: Oct 25, 2009
MY 2004 KEYSTONE SPRINTER 293 FIFTH WHEEL CAUGHT FIRE WHILE PARKED IN MY DRIVEWAY. THE CHARLOTTE, NC FIRE INVESTIGATOR SUSPECTS IT STARTED AT THE REFRIGERATOR. MY REFRIGERATOR IS PART OF THE DOMETIC RECALL. MY INSURANCE COMPANY IS IN THE PROCESS OF INVESTIGATING IF THE REFRIGERATOR DESIGN WAS THE CAUSE. THESE REFRIGERATOR ARE DANGEROUS AND DOMETIC NEEDS TO TAKE RESPONSIBILITY FOR THE LOSSES TH... Read more
Fire
KEYSTONE
SPRINGDALE
(2005) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Oct 29, 2009
Incident date: Oct 1, 2009
DOMETIC REFRIGERATORS IN A RV, MINE BURNED THROUGH THE BOILER TUBE LEAKING AMMONIA OUT, DOMETIC HAS A RECALL OUT, BUT THEY WONT REPLACE THE DAMAGE DONE, ALL THEY WILL DO IS IF I HAVE THE DAMAGE REPAIRED THEY WILL THEN REMEDY THE PROBLEM SO IT WONT HAPPEN AGAIN, THIS IS A BURNER PROBLEM AND WOULD HAVE BEEN ALL THE SAME IF IT HAD CAUSED A FIRE, AND MY FAMILY AND MYSELF HAD BURNED UP IN IT IN OUR SLE... Read more
Incident date: Oct 25, 2009
TL* THE CONTACT OWNS A 2008 KEYSTONE MONTANA FIFTH WHEEL. THE VEHICLE HAS MISSION ST TIRES, TIRE SIZE 235/80/16. WHILE DRIVING APPROXIMATELY BETWEEN 50-55 MPH HE HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD WITH CAUTION. THE VEHICLE WAS INSPECTED AND THE FRONT DRIVER SIDE TIRE BLEW-OUT. THE DEFECTIVE TIRE DISPLAYED EXCESSIVE TREAD SEPARATION. THE TR... Read more
Incident date: Oct 23, 2009
TL* THE CONTACT OWNS A 2005 KEYSTONE COUGAR TRAILER. THE VEHICLE WAS PARKED WHEN HE NOTICED THAT BOTH REAR AXLE SHACKLES REAR CENTER HAD FRACTURED. THE SPRINGS HAD EXCESSIVE CORROSION. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED FOR THE MALFUNCTION. HE HAD A CONCERN OF THE POTENTIAL SAFETY HAZARD. THE FAILURE AND CURRENT MILEAGES WERE 22,000. THE VIN WAS UNAVAILABLE.
Incident date: Aug 12, 2009
FIRST CARLISLE RADIAL TRAIL TIRE TO BLOW ON OUR THREE AXLE 34 FOOT RV TRAILER ON AUGUST 12,2009 WHILE TRAVELING WEST THROUGH A 9 MILE CONSTRUCTION ZONE WITH TWO WAY TRAFFIC ON THE EAST BOUND SIDE OF INTERSTATE 80, ABOUT 73 MILES EAST OF COUNCIL BLUFFS, IOWA, THE CENTER CARLISLE TIRE ON THE CURB SIDE OF OUR THREE AXLE 34 FOOT RV TRAILER BLEW OUT. THIS WAS AT ABOUT 5 MILES INTO THE CONSTRUCTION Z... Read more
Incident date: Sep 10, 2009
SECOND CARLISLE RADIAL TRAIL TIRE TO BLOW ON OUR THREE AXLE 34 FOOT RV TRAILER ON SEPTEMBER 10, 2009 WHILE TRAILING NORTH EAST ON INTERSTATE 76 AT 6:10 P.M. AT ABOUT MILE MARKER 112 BETWEEN BRUSH AND STERLING, COLORADO THE REAR CURB (PASSENGER) SIDE CARLISLE TIRE ON OUR THREE AXLE RV TRAILER BLEW OUT. WE PULLED OVER AS SOON AS POSSIBLE AND FOUND THE REAR QUARTER PANEL, WHEEL FLAIR, AND THE CLEAR... Read more
Incident date: Sep 14, 2009
THIRD CARLISLE RADIAL TRAIL TIRE TO BLOW ON OUR THREE AXLE 34 FOOT RV TRAILER ON SEPTEMBER 14, 2009 WHILE RETURNING FROM MINNEAPOLIS, TRAVELING WEST ON INTERSTATE 80 AT 10:15 A.M. AT ABOUT MILE MARKER 272, NEAR THE EAST SIDE OF THE KEARNEY NE. EXIT, THE CENTER ROAD (DRIVER) SIDE CARLISLE TIRE ON OUR THREE AXLE RV TRAILER BLEW OUT. WE PULLED OVER AS SOON AS POSSIBLE (WITHIN 150 FEET) AND REPLACED ... Read more
Incident date: Sep 5, 2009
WHILE PULLING MY 5THWHEEL TRAILER EXPERIENCED A VERY RAPID BLOW-OUT OF R/H REAR TIRE. AND EXTREME DAMAGE TO THE TRAILER, THE TIRES WERE POWERKING TOWMAX ST225/75R15 TIRES THE MANUFACTURE IS GPX INTERNATIONAL TIRE CORP, TWO INDEPENDENT TIRE DEALERS CONFIRMED IT WAS A DEFECT, AND NOT CAUSED BY LOW TIRE PRESSURE CONDITION AND THERE WAS A QUARTER SIZE HOLE IN THE UPPER TREAD AREA.WITH NO SIGN OF SIDE... Read more
Incident date: Sep 23, 2009
I WAS TRAVELING FROM FLAGSTAFF HEADING TO SUN LAKES AZ WHEN MY TRAILER HAD A TIRE BLOW OUT. I HAVE A 2010 KEYSTONE MONTANA 5TH WHEEL PURCHASED MAY 2009. I CHECKED THE AIR PRESSURE IN ALL 4 OF THE TRAILER TIRES THE DAY BEFORE. THEY WERE ALL ABOVE 75 PSI AND LESS THAN 80 PSI (CHECKED THEM COLD). THE FAILURE OCCURRED APPROX 1000FT FROM EXIT 293 CORNVILLE RD. I WAS TRAVELING AT 55 MPH OR LESS DUE TO ... Read more
Incident date: Sep 1, 2007
TL* THE CONTACT OWNS A 2006 KEYSTONE MONTANA. THE CONTACT STATED THAT HE NOTICED THAT THE VEHICLE WAS LEVELED LOWER THAN USUAL. UPON FURTHER INSPECTION HE CONCLUDED THAT THE DRIVER SIDE FRONT SPRING HAD TORE OFF THE FRAME BECAUSE THE SHACKLE HANGER HAD BROKE. SUSPENSION FAILURE WHILE DRIVING INCREASED THE RISK FOR VEHICLE CRASH. THE VEHICLE HAS NOT BEEN INSPECTED BY THE DEALER, AND NO REPAIRS WERE... Read more
Incident date: Aug 29, 2009
I HAVE A 2007 KEYSTONE MONTANA 5TH WHEEL RV THAT CAME WITH FOUR MISSION TIRES, WHICH ARE SOLD BY TIRECO IN GEORGIA. ON AUGUST 29, 2009, I WAS DRIVING MY 5TH WHEEL CAMPER ON THE RT. 50 CHOPTANK RIVER BRIDGE95. THE DRIVER SIDE REAR TIRE, OF MY MONTANA RV, DELAMINATED WHILE DRIVING ACROSS THE BRIDGE. THIS TIRE FAILURE CAUSED APPROXIMATELY $2200 DOLLARS IN DAMAGE TO MY MONTANA. THE ERIE INSURANCE ... Read more
Incident date: May 16, 2009
I HAVE A 2007 KEYSTONE MONTANA 5TH WHEEL RV THAT CAME WITH FOUR MISSION TIRES, WHICH ARE SOLD BY TIRECO IN GEORGIA. ON MAY 16, 2009, I WAS DRIVING MY 5TH WHEEL CAMPER ON RT. 95. THE PASSENGER SIDE FRONT TIRE, OF MY MONTANA RV, DELAMINATED WHILE DRIVING ON RT.95. THIS TIRE FAILURE CAUSED APPROXIMATELY $2800 DOLLARS IN DAMAGE TO MY MONTANA. THE ERIE INSURANCE COMPANY TOOK PICTURES OF THE TIRE, B... Read more
Incident date: Aug 8, 2009
I HAVE HAD "TOWMASTER" TRAILER TIRES ON MY RV. OUT OF 5 TIRES I HAVE HAD 3 FLATS, 2 BLOWOUTS AND ONE TREAD SEPARATING IN A PERIOD OF LESS THAN 2 YEARS AND BOUT 14000 MILES. *TR
Incident date: Aug 23, 2009
TL*THE CONTACT OWNS A 2010 TRAIL MANOR ELKMONT TRAILER. THE CONTACT NOTICED THAT WHENEVER IT RAINS HEAVILY THAT THE OUTSIDE VENTS FOR THE REFRIGERATOR AND FREEZER BECOME WET WHICH LEADS TO THE ELECTRICAL CORDS OF THE EQUIPMENT TO BECOME WET. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THE CONTACT NOTICED BEFOREHAND THAT THE TRAILER HAD A PREVIOUS LEAK PROBLEM. THE CURRENT AND FAILURE ... Read more
Incident date: Aug 1, 2009
2006 EVEREST 345S FIFTH WHEEL RECREATIONAL VEHICLE (CAMPER). AXLE / SPRING SHACKLE (U-BOLT) NUTS LOOSENED AND AS A RESULT AXLE SHIFTED ON THE SPRINGS REARWARDS CAUSING LOSS OF PARTS OF THE SPRING ASSEMBLY (LEAFS OF THE SPRINGS), AXLE COCKEYED ON TRAILER AND CAUSING HANGER DAMAGE, BENT MAIN FRAME( I- BEAM), TIRE DAMAGE AND BODY DAMAGE TO TRAILER. INCIDENT OCCURRED IN I-65 AT 65 MPH. BUT FOR... Read more
KEYSTONE
FREEDOM LITE
(2008) - TIRES
Aug 11, 2009
Incident date: Jun 28, 2009
TL*THE CONTACT OWNS A 2008 KEYSTONE FREEDOM LITE TRAILER, MODEL NUMBER 281RL. THE CONTACT STATED THAT THE AXLES WERE FAULTY, WHICH CAUSED PREMATURE WEAR ON THE INSIDE OF THE TIRES. WHILE DRIVING AT AN UNKNOWN SPEED ON THE INTERSTATE, THE TIRES BLEW OUT DUE TO THE AXLE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY FOR THEM TO REPAIR. THE FAILURE MILEAGE WAS 8,000.
KEYSTONE
FREEDOM LITE
(2008) - POWER TRAIN:AXLE ASSEMBLY
Aug 11, 2009
Incident date: Jun 28, 2009
TL*THE CONTACT OWNS A 2008 KEYSTONE FREEDOM LITE TRAILER, MODEL NUMBER 281RL. THE CONTACT STATED THAT THE AXLES WERE FAULTY, WHICH CAUSED PREMATURE WEAR ON THE INSIDE OF THE TIRES. WHILE DRIVING AT AN UNKNOWN SPEED ON THE INTERSTATE, THE TIRES BLEW OUT DUE TO THE AXLE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUT OF WARRANTY FOR THEM TO REPAIR. THE FAILURE MILEAGE WAS 8,000.