Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,147 complaints for KEYSTONE
Incident date: May 20, 2011
SEAT BELT LATCH CABLES ARE BROKEN. THE DRIVER'S SIDE SEAT BELT LATCH IS ATTACHED TO THE FLOOR WITH THREE CABLES. TWO ARE SNAPPED INTO LEAVING ONLY ONE TO CONSTRAIN DRIVER. IF THE DRIVER WRECKS THE ONE CABLE WON'T BE ENOUGH TO KEEP SOMEONE FROM BEING INJURED AS I'M SURE THE OTHER CABLE WILL SNAP UPON A HEAVY COLLISION. THIS VAN ISN'T EVEN TWO YEARS OLD.
Incident date: May 20, 2011
SEAT BELT LATCH CABLES ARE BROKEN. THE DRIVER'S SIDE SEAT BELT LATCH IS ATTACHED TO THE FLOOR WITH THREE CABLES. TWO ARE SNAPPED INTO LEAVING ONLY ONE TO CONSTRAIN DRIVER. IF THE DRIVER WRECKS THE ONE CABLE WON'T BE ENOUGH TO KEEP SOMEONE FROM BEING INJURED AS I'M SURE THE OTHER CABLE WILL SNAP UPON A HEAVY COLLISION. THIS VAN ISN'T EVEN TWO YEARS OLD.
Incident date: May 1, 2011
DRIVERS SIDE DOOR GETS STUCK IN THE "WIDE OPEN" POSITION. WILL NOT CLOSE. HAD TO DRIVE THIS VEHICLE TO A GARAGE WITH DOOR IN THIS POSITION. THE DOOR HINGE/BRACKET HAD TO BE CUT INTO. THIS IS THE SECOND SPRINTER TO DO THIS. THE FIRST WAS A 2007.
KEYSTONE
CHALLENGER
(2009) — TIRES
May 27, 2011
Incident date: Aug 20, 2010
I HAVE A 2009 KEYSTONE CHALLENGER 5TH WHEEL THAT CAME WITH GOODYEAR MARATHON ST235/80/16 TIRES. TRAVELING ALONG THE OKLAHOMA TURNPIKE THE RIGHT FRONT TIRES EXPLODED WITHOUT WARNING. THE TIRE PRESSURE HAD BEEN CHECKED THAT MORNING AND THE TIRES HAD BEEN VISUALLY INSPECTED WITHIN 30 MINUTES OF THE FAILURE. GOODYEAR STATES THERE IS NO PROBLEM WITH THEIR TIRES AND REFUSED REPLACEMENT. HOWEVER, YOU... Read more
Incident date: Apr 20, 2011
TL*THE CONTACT OWNS A 2008 KEYSTONE EVEREST. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE WELDING ON THE FRAME WAS BENT, THE CROSS MEMBERS WERE EXTREMELY THIN AND THE WATER HOLDING TANK WAS HANGING FROM UNDERNEATH THE VEHICLE. THE CONTACT STATED THE VEHICLE WAS TAKEN TO A TRAILER REPAIR FACILITY. THE TECHNICIANS STATED THE FRAME NEEDED TO BE TO BE STRAIGHTENED AND THERE WERE BRACES ATTACH... Read more
KEYSTONE
SPRINGDALE
(2008) — TIRES:TREAD/BELT
May 17, 2011
Incident date: May 6, 2011
TL* THE CONTACT OWNS A 2008 KEYSTONE SPRINGDALE TRAVEL TRAILER EQUIPPED WITH CARLISLE SPORT TRAIL TIRES, SIZE 225/75R15. THE CONTACT WAS DRIVING 60 MPH WHEN THE TREAD ON THE DRIVER SIDE TIRE SUDDENLY SEPARATED. THE CONTACT PULLED OVER AND REPLACED THE DEFECTIVE TIRE WITH A SPARE. THE TIRES WERE NOT INSPECTED OR REPAIRED. THE CONTACT HAD NOT NOTICED ANY PRIOR ISSUES WITH THE TIRES BEFORE THE FAILUR... Read more
Incident date: Jun 30, 2010
TL* THE CONTACT OWNS A 2011 KEYSTONE BULLET RV. THE CONTACT STATED THAT THE AXLE WAS DEFECTIVE AND THE WEIGHT BEARING WAS DISTRIBUTED INCORRECTLY ON THE AXLE. THE AXLE WAS BENT AND THE WHEEL WAS ABNORMALLY TURNED AT A 45 DEGREE ANGLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO CHANGED THE AXLE WHICH EXHIBITED THE SAME BEHAVIOR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE AXLE ... Read more
Incident date: Mar 29, 2011
TL*THE CONTACT OWNS A 2011 KEYSTONE RAPTOR TRAILER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH THE SPARE TIRE DETACHED FROM THE VEHICLE AND HE HAD NO KNOWLEDGE OF THE FAILURE UNTIL HE CHECKED THE TIRE. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND WAS ADVISED THAT THE MANUFACTURER WOULD RESPOND. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MIL... Read more
Incident date: Jun 16, 2010
TL* THE CONTACT OWNS A 2010 KEYSTONE FUZION FIFTH WHEEL CAMPER RV. THE CONTACT STATED THAT THE MIDDLE RESTROOM TOILET FLUSHED INTO THE GRAY TANK OF THE RV, WHICH WAS USED FOR NON-SEWAGE WATER DUMPING. THE CONTACT STATED THAT THE RESTROOM TOILET SHOULD HAVE FLUSHED INTO THE BLACK WATER TANK FOR SEWAGE PURPOSES. THE MANUFACTURER WAS CONTACTED ABOUT THE PROBLEM AND THE CONTACT WAS TOLD THAT THE VEHIC... Read more
Incident date: Mar 23, 2011
TL* THE CONTACT OWNS A 2010 KEYSTONE ALPINE FIFTH WHEEL CAMPER RV EQUIPPED WITH POWER KING TOWMAX TIRES, SIZE ST/235/80/R16. THE TIRES WERE THE ORIGINAL PURCHASED WITH THE VEHICLE ON OCTOBER 12, 2010. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR A TIRE BALANCE WHEN ADVISED THAT TH TIRES COULD NOT BE BALANCED BECAUSE ALL FOUR TIRES BELTS WERE SEPARATING. THE CONTACT THEN PURCHASED FOUR REPLACE... Read more
Incident date: Oct 26, 2010
TL*THE CONTACT OWNS A 2004 KEYSTONE EVEREST RV. THE VEHICLE WAS INCLUDED IN RECALL 10V521000 (EQUIPMENT). THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THEY WOULD BE RECEIVING THE PART FOR REPAIRS IN THE MAIL. THE PART NEVER ARRIVED AND THE CONTACT HAD BEEN UNABLE TO REACH THE MANUFACTURER FOR APPROXIMATELY SIX MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE... Read more
Incident date: Jul 27, 2010
THE FIRST SET OF TIRES FREESTAR RADIAL S/T 235/80/16 LOAD RANGE E WERE REPLACED BY MISSION TIRE AFTER 3280 MILE BECAUSE OF SIDEWALL FAILURE, THE TIRES SENT TO REPLACE THE BAD ONES LASTED 1680 MILES. THEY HAVE TREAD SEPARATION AND WALL RUPTURE. I AM IN THE PROCESS OF TRYING TO RECOUP MY TIRE COST. THESE TIRES ARE VERY UNSAFE FOR HIGHWAY USE,BECAUSE OF BLOWOUT OR TREAD LOSS AT HIGHWAY SPEEDS. NO ONE... Read more
Incident date: Apr 4, 2010
DRIVING DOWN I-5 THE WELD BETWEEN THE INTERIOR PART OF THE WHEEL RIM AND THE EXTERIOR PART OF THE RIM BROKE. OUR 5TH WHEEL TRAILER IS A 2010, BUT NOTICE THAT A RECALL HAS BEEN MADE ON SOME OF THE 2011 KEYSTONE TRAILERS. [BOWMAN FIXED CONSUMER COMMENT:" THIS IS A KEYSTONE COUGAR, NOT WHAT IS SHOWN UNDER THE DESCRIPTION ON PAGE 3"]. *TR
Incident date: Apr 8, 2010
TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO. THE CONTACT STATED THAT THE TRAILER FRONT FRAME KEY PIN ASSEMBLY HOOK SEPARATED FROM THE VEHICLE WITH BROKEN WELDS. THE MANUFACTURER REPAIRED THE FRONT ASSEMBLY BY PROVIDING ADDITIONAL SUPPORT TO THE WELDING. THE REAR HANGERS FOR THE CENTER WHEEL ASSEMBLY SEPARATED FROM THE FRAME. THE MANUFACTURER OFFERED NO ASSISTANCE. THE TIRES ALSO NEEDED TO BE REPLA... Read more
Incident date: Aug 10, 2010
I OWN A 2008 COUGAR 5TH WHEEL RV MADE BY KEYSTONE RV IN INDIANA. AFTER A TRIP TO TEXAS AND ONLY PUTTING ON 5000 MILES I NOTICED THAT THE TIRES WERE SPLITTING IN THE TREADS. I NEVER THOUGHT ABOUT CHECKING TIRE QUALITY WHEN I BOUGHT THIS TIRE BUT IT TURNS OUT THAT KEYSTONE OCCASIONALLY SLIPS ON CHEAP BIAS PLY TIRES RATHER THAN RADIALS. THESE TIRES WERE REPLACED AGAIN WITH BIAS PLYS HOWEVER A YEAR LA... Read more
Incident date: Dec 18, 2010
WHILE TRAVELING IN THE US, I NOTICED EXCESSIVE FLEXING OF PINBOX OF FIFTHWHEEL TRAILER WHILE TOWING. VISIBLE UP-AND-DOWN MOVEMENT OF PINBOX FRAME RELATIVE TO THE FRONT STRUCTURE OF THE TRAILER. UPON INSPECTION, SEVERAL CRACKS AND TEARS WERE DISCOVERED IN THE METAL OF THE TUBULAR CROSSMEMBERS ADJACENT TO THE WELDS WHERE THE PINBOX WAS ATTACHED TO THE FRAME. THE CRACKS WERE SPREADING, AND WOULD HAV... Read more
Incident date: Dec 17, 2010
TL*THE CONTACT OWNS A 2010 KEYSTONE MONTANA WITH A NORCOLD REFRIGERATOR, SERIAL NUMBER 12500065. THE CONTACT STATED THAT THE MANUFACTURER DID NOT PROVIDE THE PARTS. THE MANUFACTURER SAID THEY HAD TO HAVE THE SERIAL NUMBER IN ORDER TO SHIP THE PARTS WITHIN THREE TO FOUR WEEKS. THE MANUFACTURER SAID THAT THEY WERE NOT GOING TO SHIP THE PARTS IN BULK TO THE DEALERS; THEY WERE ONLY SENDING PARTS BASE... Read more
Incident date: Jul 31, 2010
TL* THE CONTACT OWNS A 2008 KEYSTONE COUGAR FIFTH WHEEL RV TRAILER. THE CONTACT WAS DRIVING A 2007 DODGE RAM 2500 AT 60 MPH WHILE TOWING THE TRAILER. THE CONTACT WAS INVOLVED IN A CRASH AND BOTH THE VEHICLE AND THE TRAILER ROLLED OVER INTO A DITCH. BOTH VEHICLES WERE DESTROYED. THE CONTACT STATED THAT THE DESIGN OF THE HITCH PIN BOX ALLOWED THE TRAILER TO BE DISCONNECTED FROM THE VEHICLE. THE CONT... Read more
Crash
Incident date: Nov 26, 2010
TL*THE CONTACT OWNS A 2010 KEYSTONE COUGAR LIGHT WEIGHT FIFTH WHEEL TRAVEL TRAILER. WHILE DRIVING 65 MPH THE TRAILER HITCH CAUSED THE SPARE TIRE TO FALL OFF DUE TO THE ITS WEIGHT AND THE WAY IT WAS WELDED ONTO THE RV. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM TO TAKE IT TO A REPAIR SHOP AND HAVE IT INSPECTED. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/10/11 *BF THE REAR BUMPER CRACKED AT... Read more
Incident date: Nov 26, 2010
TL*THE CONTACT OWNS A 2010 KEYSTONE COUGAR LIGHT WEIGHT FIFTH WHEEL TRAVEL TRAILER. WHILE DRIVING 65 MPH THE TRAILER HITCH CAUSED THE SPARE TIRE TO FALL OFF DUE TO THE ITS WEIGHT AND THE WAY IT WAS WELDED ONTO THE RV. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM TO TAKE IT TO A REPAIR SHOP AND HAVE IT INSPECTED. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/10/11 *BF THE REAR BUMPER CRACKED AT... Read more
Incident date: May 3, 2010
THIS LETTER BELOW IS THE LETTER I SENT TO CARLISLE TIRE COMP, AND THEIR RESPONSE TO ME WAS THEY NEED TO SEE THE ACTUAL TIRE TO DETERMINE IF IT WAS A TIRE FAILURE. THE TIRES LOOKED LIKE A RETREAD THE WAY THEY CAME APART AND SENT THEM THE PICTURES. I BOUGHT A FUZION 302 TOURING EDITION TOY HAULER IN OCTOBER 2008 (THE TIRES HAD 2008 ON THEM). I HAVE BEEN USING IT TO CAMP WITHIN 10 MILES OF MY... Read more
Incident date: Oct 29, 2010
VERY VIOLENT TIRE BLOWOUT ON TRAILER----THIS IS THE SECOND TIRE BLOWOUT UNDER SIMILAR CIRCUMSTANCES IN LESS THEN 3 MONTHS. BOTH TIMES WE WERE NOT OVERLOADED AND TIRE PRESSURES WERE 73 TO 75 LBS ON THE FIRST ONE AND 80LBS ON THE SECOND BLOWOUT. ( I HAVE PICTURES IF YOU WANT THEM). *TR
Incident date: Nov 1, 2008
TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO FIFTH WHEEL TRAILER. THE SPARE CARRIER WAS FAULTY. THE SPARE TIRE CARRIER WAS LOOSE AND FLOPS AROUND ON THE REAR OF THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THERE WAS A RECALL NHTSA #10V063000; COMPONENT: TIRES: TEMPORARY/EMERGENCY SPARE TIRE BUT HIS TIRE CARRIER WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. UPDATED 01/13/11*BF ... Read more
Incident date: Nov 1, 2008
TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE SPARE CARRIER WAS DEFECTIVE. THE SPARE TIRE WAS LOOSE AND FLOPPED AROUND ON THE REAR OF THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RELATED RECALLS. UPDATED 01/13/11 *BF UPDATED 01/24/11
Incident date: Oct 2, 2010
I HAVE A 2010 FUZION FZ398 TOURING EDITION 2 THESE TRAILERS WERE BUILT WITH THE AXLES MOUNTED TO FAR FORWARD CAUSING SEVERE HANDLING ISSUES IF YOU USE THE GARAGE AREA FOR CARGO. KEYSTONE RECOMMENDS 20 TO 25% PIN WEIGHT WHEN LOADING THESE TRAILERS THIS CANNOT BE DONE WITH THE CURRENT AXLE PLACEMENT. KEYSTONE KNOWS THIS AND HAS MOVED THE AXLES BACK 20 INCHES ON THE 2011 MODELS BUT HAS NOT ISSUED ANY... Read more
KEYSTONE
MONTANA HIGH COUNTRY
(2010) — TIRES
Oct 21, 2010
Incident date: Jun 7, 2010
TL* THE CONTACT OWNS A 2010 KEYSTONE MONTANA HIGH COUNTRY RV EQUIPPED WITH GOODYEAR MARATHON TIRES, TIRE SIZE ST235/80/16, DOT NUMBER UNKNOWN. THE CONTACT STATED THAT THE REAR PASSENGER TIRE TREAD BELT WAS SEVERELY WARPED. THE REAR DRIVER SIDE TIRE ALSO EXPLODED ON A SEPARATE OCCASION. BOTH TIRES WERE REPLACED. THE CONTACT STATED THAT A TOTAL OF FIVE TIRES WERE REPLACED DUE TO BEING DEFECTIVE. THE... Read more
Incident date: Oct 19, 2010
TL*THE CONTACT OWNS A 2007 KEYSTONE EVEREST TRAILER. THE CONTACT STATED THAT THE BOILER ON THE REFRIGERATOR WAS DAMAGED AND NEEDED TO BE REPLACED. DOMETIC ALSO PLACED A COVERING AROUND THE REFRIGERATOR, BUT THE CONTACT FEELS THAT THIS MAY NOT COMPLETELY ELIMINATE THE FAILURE. THE REFRIGERATOR COOLANT CONTINUED TO LEAK. THE CONTACT HAD TO REPLACE THE REFRIGERATOR SINCE THE REPAIR FAILED.
Incident date: Sep 25, 2010
TL* THE CONTACT OWNS A 2010 KEYSTONE RETREAT RV. THE CONTACT WAS ASLEEP IN THE VEHICLE WHEN HE WAS ALERTED THAT THE VEHICLE WAS ON FIRE. THE FIRE WAS COMING FROM A WIRING SYSTEM LOCATED UNDER THE VEHICLE. THE FIRE WAS EXTINGUISHED AND THE FIRE DEPARTMENT ARRIVED TO ASSIST. THE VEHICLE WAS TOWED TO THE MANUFACTURER WHERE THE CONTACT WAS INFORMED THAT SOME OF THE WIRES HAD SHORTED OUT. THE VEHICLE W... Read more
Fire
Incident date: Aug 31, 2009
2002 KEYSTONE MONTANA. CONSUMER WRITES REGARDING DEFECTIVE DOMESTIC REFRIGERATOR AND RECALL NOTICE. *TGW THE CONSUMER STATED THE RV CAUGHT ON FIRE DUE TO THE DEFECTIVE REFRIGERATOR. THE CONSUMER STATED HE NEVER RECEIVED A RECALL NOTICE. THE CONSUMER WAS INFORMED THAT A RECALL NOTICE HAD BEEN SENT TO HIS RESIDENCE. HOWEVER, THE CONSUMER STATED HE MOVED FROM THAT ADDRESS WHICH IS NOW A RENTAL PROP... Read more
Fire
KEYSTONE
MONTANA-MOUNTAINEER
(2006) — TIRES
Sep 24, 2010
Incident date: Sep 19, 2010
THE TIRE TREAD ON THE MISSION TIRES ON MY KEYSTONE MONTANA-MOUNTAINEER 5TH WHEEL HAVE SEPARATED FROM THE SIDEWALL APPROXIMATELY 1/4 OF AN INCH AND THE STEEL BELTS ARE VISIBLE. IN ONE CASE AIR IS LEAKING THROUGH THE BELTS AND CRACK. THE TIRES WERE KEPT OFF OF THE GROUND WHEN IN STORAGE AND MAINTAINED AT 80 PSI AT ALL TIMES. THE TIRE IS A TC 108 ST 235/80/R16 DOT # IS 4YB3CQ1C5305. THE TIRES WERE M... Read more
Incident date: Aug 27, 2010
2010 KEYSTONE COUGAR FIFTH WHEEL CAMPER HAD A BLOWOUT ON THE LEFT REAR TIRE. DRIVER LOST CONTROL AND THE VEHICLE AND TRAILER OVERTURNED ONTO THE ROADWAY. *BF (OHIO TRAFFIC CRASH REPORT #10-0364-89)*JB
Crash
1 injured
Incident date: Aug 10, 2010
IN 2008 I PURCHASED A NEW 2008 38 FT. RAPTOR 3612 DS TOY HAULER FIFTH WHEEL TRAVEL TRAILER, MANUFACTURED BY KEYSTONE RV. IN AUGUST OF 2010 I WAS TRAVELING ACROSS COUNTRY AND AT SOME POINT ALONG THE JOURNEY MY FULL 110 GALLON WATER TANK FELL OUT OF THE TRAILER AS I WAS GOING DOWN THE HIGHWAY. AS THIS TRAILER IS LARGE AND LONG, I DID NOT FEEL THE TANK FALL OUT, SO I HAVE NO IDEA WHEN IT HAPPENED DUR... Read more
Incident date: Aug 10, 2010
IN 2008 I PURCHASED A NEW 2008 38 FT. RAPTOR 3612 DS TOY HAULER FIFTH WHEEL TRAVEL TRAILER, MANUFACTURED BY KEYSTONE RV. IN AUGUST OF 2010 I WAS TRAVELING ACROSS COUNTRY AND AT SOME POINT ALONG THE JOURNEY MY FULL 110 GALLON WATER TANK FELL OUT OF THE TRAILER AS I WAS GOING DOWN THE HIGHWAY. AS THIS TRAILER IS LARGE AND LONG, I DID NOT FEEL THE TANK FALL OUT, SO I HAVE NO IDEA WHEN IT HAPPENED DUR... Read more
Incident date: Jul 6, 2010
TOOK DELIVERY MAY 7, 2010 OF A 2010 KEYSTONE MONTANA MOUNTAINEER MODEL 347THT TOY HAULER. WHILE USING THE TRAILER WITH A HARLEY-DAVIDSON FLHT IN THE CARGO AREA THE LEFT REAR D-RING PULLED OUT OF THE FLOOR. IT CAUSED DAMAGE TO ONE WINDOW ON THE TRAILER AND TO THE MOTORCYCLE. I USE A BIKE GRAB TO HOLD THE FRONT TIRE OF THE MOTORCYCLE OTHERWISE THE BIKE COULD HAVE PUSHED OUT THE WINDOW. THE 4 D-RIN... Read more
Incident date: Jul 6, 2010
TOOK DELIVERY MAY 7, 2010 OF A 2010 KEYSTONE MONTANA MOUNTAINEER MODEL 347THT TOY HAULER. WHILE USING THE TRAILER WITH A HARLEY-DAVIDSON FLHT IN THE CARGO AREA THE LEFT REAR D-RING PULLED OUT OF THE FLOOR. IT CAUSED DAMAGE TO ONE WINDOW ON THE TRAILER AND TO THE MOTORCYCLE. I USE A BIKE GRAB TO HOLD THE FRONT TIRE OF THE MOTORCYCLE OTHERWISE THE BIKE COULD HAVE PUSHED OUT THE WINDOW. THE 4 D-RIN... Read more
Incident date: Jan 1, 1901
CONSUMER STATES DAMAGED/RECALLED REFRIGERATOR IN 2003 KEYSTONE MONTANA RV *TGW THE CONSUMER STATED THE REFRIGERATOR WAS WORKING FINE WITH NO ISSUES PRIOR TO THE RECALL. THE CONSUMER RECEIVED THE RECALL NOTICE, FOLLOWED THE INSTRUCTIONS VERBATIM AND HAD THE UNIT SERVICED. THE CONSUMER WAS ADVISED TO LEAVE THE REFRIGERATOR RUNNING FOR SEVERAL HOURS AS IT WOULD GET COLD AGAIN. HOWEVER, IT NEVER WORK... Read more
Incident date: Aug 16, 2010
KEYSTONE RECREATION VEHICLES FOR THE PAST FEW YEARS HAVE BEEN USING THE GOODYEAR MARATHON ST235 80R 16 E TIRES. THESE TIRE ARE LISTED AS TRAILER TIRES, THEY FAIL UNDER NORMAL USE. I HAVE HAD 3 TIRES 2 YEARS OLD WITH LESS THAN 10,000 MILES BLOW OUT IN THE LAST 2 MONTHS DUE TO TIRE FAILURE. IN MY RESEARCH I HAVE FOUND NUMEROUS OTHER KEYSTONE RECREATIONAL VEHICLE OWNERS HAVING THE SAME HEAVY FAILURE ... Read more
Incident date: Aug 16, 2010
THE SPARE TIRE CARRIER ON MY 2009 KEYSTONE COUGAR 318 WITH THE BIKE RACK IS DRAGGING THE GROUND WHEN I DRIVE OVER AND INCLINE SUCH AS A DRIVEWAY ENTRANCE OR SIDE STREET. THERE IS A RECALL ( NHTSA CAMPAIGN ID NUMBER: 10V063000 ) FOR UNITS WITH 16 IN. WHEELS, BUT NOT FOR 15 IN. WHEELS LIKE I HAVE. I HAVE HAD THE CARRIER REPAIRED ONCE, BUT IT IS DAMAGED AGAIN. ALSO THERE IS NO COUGAR MODEL LISTED UND... Read more
Incident date: Aug 16, 2010
THE SPARE TIRE CARRIER ON MY 2009 KEYSTONE COUGAR 318 WITH THE BIKE RACK IS DRAGGING THE GROUND WHEN I DRIVE OVER AND INCLINE SUCH AS A DRIVEWAY ENTRANCE OR SIDE STREET. THERE IS A RECALL ( NHTSA CAMPAIGN ID NUMBER: 10V063000 ) FOR UNITS WITH 16 IN. WHEELS, BUT NOT FOR 15 IN. WHEELS LIKE I HAVE. I HAVE HAD THE CARRIER REPAIRED ONCE, BUT IT IS DAMAGED AGAIN. ALSO THERE IS NO COUGAR MODEL LISTED UND... Read more
Incident date: Jul 11, 2010
TL*THE CONTACT OWNS A 2006 KEYSTONE HORNET TRAILER. THE CONTACT WAS PULLING OUT A TRUCK STOP WHEN THE LEFT TIRE ON THE REAR AXLE SUDDENLY FELL OFF. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP. THE CONTACT CALLED THE MANUFACTURER WHO SENT A REPRESENTATIVE TO INSPECT THE VEHICLE AND BOTH REAR AXLES WERE REPLACED. BEFORE THE FAILURE, THE CONTACT REPORTED TO THE MANUFACTURER THAT THERE WAS A SLI... Read more
KEYSTONE
RAPTOR
(2008) — SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
Aug 2, 2010
Incident date: Sep 20, 2008
TL* THE CONTACT OWNS A 2008 KEYSTONE RAPTOR RV. THE CONTACT STATED THE LEAF SPRING CENTER BOLT WAS FRACTURING AND CAUSING THE AXLE TO SLIDE. WHEN THE FAILURE WOULD OCCUR, THE WHEELS WOULD DRAG THE GROUND AND ONE TIRE WOULD BE ONE INCH FROM THE OTHER TIRE AND THE OTHER TIRES WOULD BE SIX TO SEVEN INCHES APART AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE THE LEAF ... Read more
Incident date: Jul 17, 2010
TL*THE CONTACT OWNS A 2008 CHEVROLET SILVERADO 2500 HITCHED TO A 2004 KEYSTONE LAREDO 284BH TRAVEL TRAILER. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THAT THE FRONT END OF THE VEHICLE SLIGHTLY COLLAPSED ON THE GROUND AND BOTH A FRAME BEAMS WERE EQUALLY BENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE A FRAME BEAM WAS POORLY DESIGNED WITH INEXPENSIVE MATERIALS. THE... Read more
Incident date: Jul 6, 2010
RIGHT REAR SPRING SHACKLE BROKE COMPLETELY OFF LIPPERT FRAME. APPEARS POOR MATERIAL AND OR WORKMANSHIP WAS PROBLEM ! HAD SIMILAR CRACKED FRAME PROBLEMS WITH ANOTHER LIPPERT FRAME ! LIPPERT IS A MAJOR MFG IN THE RV'S INDUSTRY AND IT APPEARS THAT THEIR MATERIALS AND WORKMANSHIP IS VERY POOR ! HAS THERE BEEN MANY COMPLAINTS ABOUT THIS ? *TR
Incident date: Jun 11, 2010
CARLISLE TIRE 225/75/R15 D - I PURCHASED THE TIRES 05/09 AND HAD 2,000 MILES ON THEM PRIOR TO LEAVING FOR VACATION ON 06/11/10. I CHECKED THE TIRE PRESSURE ON 06/10/10 AND INFLATED TO 65PSI. APPROXIMATELY 150 MILES INTO MY TRIP THE LEFT FRONT TIRE EXPLODED AND I IMMEDIATELY PULLED OFF TO THE BURM ON THE LEFT SIDE OF THE INTERSTATE. THE TIRE TORE OFF MY FENDER, DENTED THE SIDE OF THE CAMPER, AND... Read more
Incident date: Jun 10, 2010
I BOUGHT A KEYSTONE RAPTOR 361 LEV 5TH WHEEL IN 2010 DISCOVERED AFTER I WENT HOME.THE DETACHABLE LADDER THAT MOUNTS ON THE ROOF. HAD SEVERAL BROKEN PLASTIC BRACKETS THAT HELD THE STEPS TO THE LADDER. TOOK IT BACK TO MIKE THOMSON IN CORNA CA. THEY WENT OUT TO THE TRAILER LOT TO TAKE PARTS OFF NEW LADDERS ON NEW TRAILERS AND FIX MINE. DISCOVERED MANY MORE KEYSTONE TRAILERS THAT HAD THIS LADDER BRACK... Read more
Incident date: Jun 7, 2010
2009 KEYSTONE LAREDO TRAVEL TRAILER. AS I WAS BACKING UP MY TRAILER TO PARK IT, MY STABILIZING CHAINS PINCHED THE WIRING FOR MY BREAKAWAY BRAKES WHICH IS MOUNTED ON THE FRAME. A FIRE RESULTED AND BURNED THE WIRING. I HAD TO PUT THE FIRE OUT TO AVOID MORE DAMAGE AS IT WAS VERY CLOSE TO THE 2 PROPANE TANKS. I HAD TO REPLACE THE WIRING AND RUN IT UP UNDER THE FRAME TO AVOID THIS FROM HAPPENING AGAIN.... Read more
Fire
Incident date: Jan 1, 1901
2003 KEYSTONE MONTANA FIFTH WHEEL CAMPER. CONSUMER STATES THAT HE HAS HAD EXCESSIVE TIRE WEAR AND AXLES WERE NOT ABLE TO BE ALIGNED AND NEEDED TO BE REPLACED *TGW THE CONSUMER TOOK THE RV TO AN ALIGNMENT SHOP AND WAS TOLD THE AXLES WERE BAD AND THE RV COULD NOT BE ALIGNED AND THEREFORE, THE AXLES NEEDED TO BE REPLACED. *JB
Incident date: May 25, 2010
TL* THE CONTACT OWNS A 2007 KEYSTONE COPPER CANYON RV. THE CONTACT NOTICED THAT THE BOX KING PIN BEGAN TO FRACTURE FROM THE FRAME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FRONT BEAM OF THE FRAME WAS BEING REPLACED. IN ADDITION, THE CONTACT NOTICED THAT THE SIDE GLASS DOORS WOULD NOT CLOSE PROPERLY. THE FAILURE AND CURRENT MILEAGES WERE NOT AVAILABLE. UPDATED 08/24/10. *LJ UPDATED 09/28/10
Incident date: Jun 14, 2009
DOMETIC REFRIGERATOR MODEL# RM2662. *TR
Incident date: May 29, 2010
TL*THE CONTACT OWNS A 2009 KEYSTONE RAPTOR. WHILE REMOVING THE BRAKE AWAY BRAKE PIN, A FIRE STARTED IN THE MODULE WHERE THE PIN WAS BEING REMOVED. THE CONTACT EXTINGUISHED THE FIRE AND CUT THE WIRES TO THE PIN TO PREVENT ANOTHER FIRE. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE.
Fire