Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
Incident date: Jul 31, 2011
TL* THE CONTACT OWNS A 2008 KEYSTONE COUGAR WITH DURO H7A-15ST TIRES, SIZE 225/75R15(N/A). THE CONTACT STATED FOUND FRACTURES IN THE SIDE WALL OF ALL FOUR TIRES AND CONTACTED THE MANUFACTURER. THE MANUFACTURER REPLACED THE TIRES BUT THE CONTACT NOTICED FRACTURES ON THE REPLACEMENT TIRES AS WELL. THE MANUFACTURER ADVISED THAT THE REPLACEMENT TIRES WERE NOT UNDER WARRANTY SO THERE WAS NOTHING THEY ... Read more
Incident date: Aug 26, 2010
TL* THE CONTACT OWNS A 2005 KEYSTONE LAREDO TRAILER. THE CONTACT STATED THAT THE SPARE TIRE CARRIER, WHICH WAS CONNECTED TO THE BUMPER, FRACTURED AND CAUSED THE SPARE TIRE AND BUMPER TO DETACH FROM THE VEHICLE. THE DEALER AND MANUFACTURER WERE CONTACTED, BUT THE CONTACT LEFT A MESSAGE AND RECEIVED NO RETURN CALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 10V0... Read more
KEYSTONE
CHALLENGER
(2001) - STRUCTURE:FRAME AND MEMBERS
Aug 22, 2011
Incident date: Mar 29, 2011
TL* THE CONTACT OWNS A 2001 KEYSTONE CHALLENGER TRAILER. WHILE PARKED, THE CONTACT NOTICED THAT THE FRONT FASCIA HAD DETACHED FROM THE STEEL FRAME OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTO SHOP WHERE THE MECHANIC STATED THAT THE ALUMINUM MATERIAL THAT HELD THE FRAME WAS SEPARATED MISSING SCREWS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Jun 11, 2011
TL* THE CONTACT OWNS A 2010 KEYSTONE COUGAR TRAILER322QBS. THE CONTACT STATED THAT THE WELDING IN THE FIFTH WHEEL AREA FAILED, CAUSING THE FIFTH WHEEL PIN TO FRACTURE. THE FIFTH WHEEL THEN SEPARATE FROM THE FRAME AS WELL AS THE BOLTS IN THE BED AND KITCHEN AREA. THE TRAILER WAS TAKEN TO THE DEALER WHO INSPECTED AND FOUND A DEFECTED WELDING THAT CAUSED THE FIFTH WHEEL PIN AND BOLTS TO FAIL. THE TR... Read more
Incident date: Jun 10, 2011
I OWN 2010 KEYSTONE MONTANA 3400RL FIFTH WHEEL TRAVEL TRAILER, AND TOOK DELIVERY FEBRUARY 9, 2010. IT WAS EQUIPPED WITH FIVE GOODYEAR MARATHON ST235/80R16 LOAD RANGE E TIRES. THE MANUFACTURE LOCATION CODE IS OHUN 1LHR, MFG DATE 3909. I HAD APPROXIMATELY 8500 MILES ON THE TIRES WHEN TRAVELING GARDEN STATE PARKWAY JUNE 10, 2011, THE LEFT FRONT TIRE EXPLODED, LEAVING ONLY MANGLED SIDEWALL AND DAMAGE ... Read more
Incident date: Jul 25, 2011
THE AREA OF THE FRAME WHERE THE PIN BOX ATTACHES FAILED. ACCORDING TO THE REPAIR SHOP, THE WELDS WERE NOT DONE CORRECTLY WHEN IT WAS MANUFACTURED. MULTIPLE AREAS OF POOR WELD PENETRATION WERE EVIDENT IN THE FRAME FAILURE AREA, AND THE RESULTING FAILURE ALLOWED THE HITCH TO DISCONNECT FROM 75% OF ONE FRAME RAIL AND ABOUT 50% OF THE REMAINING FRAME RAIL. AN INTERNET SEARCH HAS REVEALED MULTIPLE I... Read more
Incident date: Jun 6, 2011
TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR FIFTH WHEEL TRAILER. THE CONTACT STATED THAT WHILE THE AIR CONDITIONER WAS IN OPERATION, THE MAIN CIRCUIT BREAKER WOULD TRIP AS A RESULT OF A WIRE SHORTAGE. IN ADDITION, THE CIRCUIT BREAKER PANEL HAD BECOME EXTREMELY HOT TO THE TOUCH. THE FAILURE RECURRED FREQUENTLY. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V606000... Read more
KEYSTONE
SUMMERLAND
(2011) - ELECTRICAL SYSTEM
Jul 20, 2011
Incident date: Jul 15, 2011
ON 15 JULY 2011 WE PURCHASED A NEW 2011 KEYSTONE SPRINGDALE SUMMERLAND 303BHS TRAVEL TRAILER FROM BECKLEYS CAMPING CENTER IN THURMOND, MD. DURING WALK-THRU AT BECKLEYS SHOP THE A/C WAS NOT OFF SO WE TURNED IT ON & THE CAMPER POWER SHUT OFF. OUR SALES REP RESET THE POWER UNDER THE SINK & TURNED THE A/C ON & IT POPPED OFF AGAIN. THIS OCCURRED A FEW TIMES & OUR SALES REP INDICATED THEY HAD A LOT OF... Read more
Incident date: Jul 8, 2011
I OWN A 2007 KEYSTONE EVEREST FIVER. THE TIRES ON IT ARE THE MISSION'S 235-80-16 LOAD RANGE. I'VE HAD TWO BLOWOUTS,THE FIRST WASN'T THAT BAD BUT THE SECOND ONE DID SOME DAMAGE ON THE SIDE OF THE CAMPER. I CONTACTED THE TIRE MANUFACTURER AND WAS TOLD THAT BECAUSE THE TIRES WERE FIVE YEARS OLD THAT THEY COULDN'T OR SHOULD I SAY WOULDN'T DO ANYTHING ABOUT IT. I EXPLAINED TO THEM THAT I PURCHASED THE... Read more
Incident date: Jul 4, 2011
TIRES ON 5TH WHEEL TRAILER BLEW OUT, 3 OF 4 TIRES LESS THAN A YEAR ON T.T., WITH 09, AND 10 MFG DATES CAUSING DAMAGE TO TRAILER AND SEVERAL HOURS BESIDE THE ROAD, THE MFG. SIZE IS 235 80 16 LOAD RG. E., TIRES CAME APART WITH A LOUD REPORT. TREAD IN LONG PIECES IN THE CENTER OF TIRE CAME OFF TEARING UP FLOOR OF CAMPER. TIRES AND CAMPER ARE AT A DEALERSHIP FOR REPAIRS AND FOR EXAMINATION OF THESE... Read more
Incident date: Apr 1, 2011
TL* THE CONTACT OWNS A 2005 KEYSTONE LAREDO 25RL. THE CONTACT STATED THAT WHILE DRIVING, THE PIN BOX FRACTURED. THE CONTACT MENTIONED THAT THREE OF FOUR CONNECTING POINTS WERE TORN . THE VEHICLE WAS TAKEN TO A LOCAL WELDING SHOP WHO CONFIRMED THE FAILURE AND STATED THAT THE PIN BOX WAS DEFECTIVE AND PROVIDED A TEMPORARY FIX. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAI... Read more
Incident date: May 18, 2011
TL*THE CONTACT OWNS A 2011 KEYSTONE PASSPORT. THE CONTACT STATED THERE WAS A SHORT IN THE WIRING CONNECTED TO THE LIGHT ON THE CEILING OF THE SLIDE ROOM. A MECHANIC DIAGNOSED THAT THE WIRES HAD MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE DEALER. THE DEALER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST WITH REPAIRING THE FAILURE. THE FAIL... Read more
KEYSTONE
CHALLENGER
(2007) - SUSPENSION:REAR
Jun 15, 2011
Incident date: Jun 11, 2009
TL*THE CONTACT OWNS A 2007 KEYSTONE CHALLENGER 29RLS. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE FROM A ROAD TRIP, HE NOTICED THE RIGHT REAR PASSENGER TIRE WAS SEPARATING. HE TOOK THE VEHICLE TO A DEALER WHO ADVISED HIM THAT THE REAR AXLE WAS THE CAUSE OF THE TIRE SEPARATING. THE AXLE WAS REPAIRED. A FEW MONTHS LATER ANOTHER TIRE BEGAN TO SEPARATE; HOWEVER, THE VEHICLE HAD NOT BEEN INSPE... Read more
Incident date: May 2, 2011
I HAVE BEEN ON A 10,000 MILE THREE MONTH LONG TRIP IN MY COUGAR KEYSTONE 275 TRAVEL TRAILER. I NOTICED MY TRAILER BRAKES WERE NOT AS EFFECTIVE AS THEY SHOULD BE, SO I WENT UNDER THE TRAILER AND FOUND THAT THE WIRING FOR THE FRONT AXLE'S ELECTRIC BRAKES WAS RUBBING AGAINST THE TIRE, AND THAT THE INSULATION WAS ABRADED OFF OF PART OF THE WIRE. I JACKED UP THE TRAILER AND HAD MY WIFE APPLY THE BRAK... Read more
Incident date: Jun 5, 2011
TL* THE CONTACT OWNS A 2010 KEYSTONE PASSPORT RV. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THERE WAS EXCESS CABLING DRAGGING ON THE ROAD. THERE WAS AN UNKNOWN WARNING LIGHT ILLUMINATED AND THE CONTACT STATED THAT THE RV ITSELF BEGAN TO DRAG. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE FAILUR... Read more
KEYSTONE
REAR TAIL LAMP
(9999) - EQUIPMENT:ELECTRICAL
Jun 2, 2011
Incident date: May 24, 2011
2004 CHEVY MALIBU LT FRONT LEFT & RIGHT AMBER HEADLIGHT ASSEMBLIES ARE MELTED. LEFT SIDE IS 9 MONTHS OLD AND ALREADY MELTED THROUGH. RIGHT SIDE LOOKS LIKE ORIGINAL, HAS PLASTIC AMBER BULB MELTED ON TOP. ON LEFT SIDE BULB SOCKET IS BURNT. I AM USING THE APPROPRIATE BULBS REQUIRED FOR THE FRONT AND THEY WERE INSTALLED CORRECTLY. THIS CAN BE A FIRE HAZARD. *TR
Incident date: May 20, 2011
SEAT BELT LATCH CABLES ARE BROKEN. THE DRIVER'S SIDE SEAT BELT LATCH IS ATTACHED TO THE FLOOR WITH THREE CABLES. TWO ARE SNAPPED INTO LEAVING ONLY ONE TO CONSTRAIN DRIVER. IF THE DRIVER WRECKS THE ONE CABLE WON'T BE ENOUGH TO KEEP SOMEONE FROM BEING INJURED AS I'M SURE THE OTHER CABLE WILL SNAP UPON A HEAVY COLLISION. THIS VAN ISN'T EVEN TWO YEARS OLD.
Incident date: May 20, 2011
SEAT BELT LATCH CABLES ARE BROKEN. THE DRIVER'S SIDE SEAT BELT LATCH IS ATTACHED TO THE FLOOR WITH THREE CABLES. TWO ARE SNAPPED INTO LEAVING ONLY ONE TO CONSTRAIN DRIVER. IF THE DRIVER WRECKS THE ONE CABLE WON'T BE ENOUGH TO KEEP SOMEONE FROM BEING INJURED AS I'M SURE THE OTHER CABLE WILL SNAP UPON A HEAVY COLLISION. THIS VAN ISN'T EVEN TWO YEARS OLD.
Incident date: May 1, 2011
DRIVERS SIDE DOOR GETS STUCK IN THE "WIDE OPEN" POSITION. WILL NOT CLOSE. HAD TO DRIVE THIS VEHICLE TO A GARAGE WITH DOOR IN THIS POSITION. THE DOOR HINGE/BRACKET HAD TO BE CUT INTO. THIS IS THE SECOND SPRINTER TO DO THIS. THE FIRST WAS A 2007.
KEYSTONE
CHALLENGER
(2009) - TIRES
May 27, 2011
Incident date: Aug 20, 2010
I HAVE A 2009 KEYSTONE CHALLENGER 5TH WHEEL THAT CAME WITH GOODYEAR MARATHON ST235/80/16 TIRES. TRAVELING ALONG THE OKLAHOMA TURNPIKE THE RIGHT FRONT TIRES EXPLODED WITHOUT WARNING. THE TIRE PRESSURE HAD BEEN CHECKED THAT MORNING AND THE TIRES HAD BEEN VISUALLY INSPECTED WITHIN 30 MINUTES OF THE FAILURE. GOODYEAR STATES THERE IS NO PROBLEM WITH THEIR TIRES AND REFUSED REPLACEMENT. HOWEVER, YOU... Read more
Incident date: Apr 20, 2011
TL*THE CONTACT OWNS A 2008 KEYSTONE EVEREST. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE WELDING ON THE FRAME WAS BENT, THE CROSS MEMBERS WERE EXTREMELY THIN AND THE WATER HOLDING TANK WAS HANGING FROM UNDERNEATH THE VEHICLE. THE CONTACT STATED THE VEHICLE WAS TAKEN TO A TRAILER REPAIR FACILITY. THE TECHNICIANS STATED THE FRAME NEEDED TO BE TO BE STRAIGHTENED AND THERE WERE BRACES ATTACH... Read more
KEYSTONE
SPRINGDALE
(2008) - TIRES:TREAD/BELT
May 17, 2011
Incident date: May 6, 2011
TL* THE CONTACT OWNS A 2008 KEYSTONE SPRINGDALE TRAVEL TRAILER EQUIPPED WITH CARLISLE SPORT TRAIL TIRES, SIZE 225/75R15. THE CONTACT WAS DRIVING 60 MPH WHEN THE TREAD ON THE DRIVER SIDE TIRE SUDDENLY SEPARATED. THE CONTACT PULLED OVER AND REPLACED THE DEFECTIVE TIRE WITH A SPARE. THE TIRES WERE NOT INSPECTED OR REPAIRED. THE CONTACT HAD NOT NOTICED ANY PRIOR ISSUES WITH THE TIRES BEFORE THE FAILUR... Read more
Incident date: Jun 30, 2010
TL* THE CONTACT OWNS A 2011 KEYSTONE BULLET RV. THE CONTACT STATED THAT THE AXLE WAS DEFECTIVE AND THE WEIGHT BEARING WAS DISTRIBUTED INCORRECTLY ON THE AXLE. THE AXLE WAS BENT AND THE WHEEL WAS ABNORMALLY TURNED AT A 45 DEGREE ANGLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO CHANGED THE AXLE WHICH EXHIBITED THE SAME BEHAVIOR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE AXLE ... Read more
Incident date: Mar 29, 2011
TL*THE CONTACT OWNS A 2011 KEYSTONE RAPTOR TRAILER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH THE SPARE TIRE DETACHED FROM THE VEHICLE AND HE HAD NO KNOWLEDGE OF THE FAILURE UNTIL HE CHECKED THE TIRE. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND WAS ADVISED THAT THE MANUFACTURER WOULD RESPOND. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MIL... Read more
Incident date: Jun 16, 2010
TL* THE CONTACT OWNS A 2010 KEYSTONE FUZION FIFTH WHEEL CAMPER RV. THE CONTACT STATED THAT THE MIDDLE RESTROOM TOILET FLUSHED INTO THE GRAY TANK OF THE RV, WHICH WAS USED FOR NON-SEWAGE WATER DUMPING. THE CONTACT STATED THAT THE RESTROOM TOILET SHOULD HAVE FLUSHED INTO THE BLACK WATER TANK FOR SEWAGE PURPOSES. THE MANUFACTURER WAS CONTACTED ABOUT THE PROBLEM AND THE CONTACT WAS TOLD THAT THE VEHIC... Read more
Incident date: Mar 23, 2011
TL* THE CONTACT OWNS A 2010 KEYSTONE ALPINE FIFTH WHEEL CAMPER RV EQUIPPED WITH POWER KING TOWMAX TIRES, SIZE ST/235/80/R16. THE TIRES WERE THE ORIGINAL PURCHASED WITH THE VEHICLE ON OCTOBER 12, 2010. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR A TIRE BALANCE WHEN ADVISED THAT TH TIRES COULD NOT BE BALANCED BECAUSE ALL FOUR TIRES BELTS WERE SEPARATING. THE CONTACT THEN PURCHASED FOUR REPLACE... Read more
Incident date: Oct 26, 2010
TL*THE CONTACT OWNS A 2004 KEYSTONE EVEREST RV. THE VEHICLE WAS INCLUDED IN RECALL 10V521000 (EQUIPMENT). THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THEY WOULD BE RECEIVING THE PART FOR REPAIRS IN THE MAIL. THE PART NEVER ARRIVED AND THE CONTACT HAD BEEN UNABLE TO REACH THE MANUFACTURER FOR APPROXIMATELY SIX MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE... Read more
Incident date: Jul 27, 2010
THE FIRST SET OF TIRES FREESTAR RADIAL S/T 235/80/16 LOAD RANGE E WERE REPLACED BY MISSION TIRE AFTER 3280 MILE BECAUSE OF SIDEWALL FAILURE, THE TIRES SENT TO REPLACE THE BAD ONES LASTED 1680 MILES. THEY HAVE TREAD SEPARATION AND WALL RUPTURE. I AM IN THE PROCESS OF TRYING TO RECOUP MY TIRE COST. THESE TIRES ARE VERY UNSAFE FOR HIGHWAY USE,BECAUSE OF BLOWOUT OR TREAD LOSS AT HIGHWAY SPEEDS. NO ONE... Read more
Incident date: Apr 4, 2010
DRIVING DOWN I-5 THE WELD BETWEEN THE INTERIOR PART OF THE WHEEL RIM AND THE EXTERIOR PART OF THE RIM BROKE. OUR 5TH WHEEL TRAILER IS A 2010, BUT NOTICE THAT A RECALL HAS BEEN MADE ON SOME OF THE 2011 KEYSTONE TRAILERS. [BOWMAN FIXED CONSUMER COMMENT:" THIS IS A KEYSTONE COUGAR, NOT WHAT IS SHOWN UNDER THE DESCRIPTION ON PAGE 3"]. *TR
Incident date: Apr 8, 2010
TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO. THE CONTACT STATED THAT THE TRAILER FRONT FRAME KEY PIN ASSEMBLY HOOK SEPARATED FROM THE VEHICLE WITH BROKEN WELDS. THE MANUFACTURER REPAIRED THE FRONT ASSEMBLY BY PROVIDING ADDITIONAL SUPPORT TO THE WELDING. THE REAR HANGERS FOR THE CENTER WHEEL ASSEMBLY SEPARATED FROM THE FRAME. THE MANUFACTURER OFFERED NO ASSISTANCE. THE TIRES ALSO NEEDED TO BE REPLA... Read more
Incident date: Aug 10, 2010
I OWN A 2008 COUGAR 5TH WHEEL RV MADE BY KEYSTONE RV IN INDIANA. AFTER A TRIP TO TEXAS AND ONLY PUTTING ON 5000 MILES I NOTICED THAT THE TIRES WERE SPLITTING IN THE TREADS. I NEVER THOUGHT ABOUT CHECKING TIRE QUALITY WHEN I BOUGHT THIS TIRE BUT IT TURNS OUT THAT KEYSTONE OCCASIONALLY SLIPS ON CHEAP BIAS PLY TIRES RATHER THAN RADIALS. THESE TIRES WERE REPLACED AGAIN WITH BIAS PLYS HOWEVER A YEAR LA... Read more
Incident date: Dec 18, 2010
WHILE TRAVELING IN THE US, I NOTICED EXCESSIVE FLEXING OF PINBOX OF FIFTHWHEEL TRAILER WHILE TOWING. VISIBLE UP-AND-DOWN MOVEMENT OF PINBOX FRAME RELATIVE TO THE FRONT STRUCTURE OF THE TRAILER. UPON INSPECTION, SEVERAL CRACKS AND TEARS WERE DISCOVERED IN THE METAL OF THE TUBULAR CROSSMEMBERS ADJACENT TO THE WELDS WHERE THE PINBOX WAS ATTACHED TO THE FRAME. THE CRACKS WERE SPREADING, AND WOULD HAV... Read more
Incident date: Dec 17, 2010
TL*THE CONTACT OWNS A 2010 KEYSTONE MONTANA WITH A NORCOLD REFRIGERATOR, SERIAL NUMBER 12500065. THE CONTACT STATED THAT THE MANUFACTURER DID NOT PROVIDE THE PARTS. THE MANUFACTURER SAID THEY HAD TO HAVE THE SERIAL NUMBER IN ORDER TO SHIP THE PARTS WITHIN THREE TO FOUR WEEKS. THE MANUFACTURER SAID THAT THEY WERE NOT GOING TO SHIP THE PARTS IN BULK TO THE DEALERS; THEY WERE ONLY SENDING PARTS BASE... Read more
Incident date: Jul 31, 2010
TL* THE CONTACT OWNS A 2008 KEYSTONE COUGAR FIFTH WHEEL RV TRAILER. THE CONTACT WAS DRIVING A 2007 DODGE RAM 2500 AT 60 MPH WHILE TOWING THE TRAILER. THE CONTACT WAS INVOLVED IN A CRASH AND BOTH THE VEHICLE AND THE TRAILER ROLLED OVER INTO A DITCH. BOTH VEHICLES WERE DESTROYED. THE CONTACT STATED THAT THE DESIGN OF THE HITCH PIN BOX ALLOWED THE TRAILER TO BE DISCONNECTED FROM THE VEHICLE. THE CONT... Read more
Crash
Incident date: Nov 26, 2010
TL*THE CONTACT OWNS A 2010 KEYSTONE COUGAR LIGHT WEIGHT FIFTH WHEEL TRAVEL TRAILER. WHILE DRIVING 65 MPH THE TRAILER HITCH CAUSED THE SPARE TIRE TO FALL OFF DUE TO THE ITS WEIGHT AND THE WAY IT WAS WELDED ONTO THE RV. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM TO TAKE IT TO A REPAIR SHOP AND HAVE IT INSPECTED. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/10/11 *BF THE REAR BUMPER CRACKED AT... Read more
Incident date: Nov 26, 2010
TL*THE CONTACT OWNS A 2010 KEYSTONE COUGAR LIGHT WEIGHT FIFTH WHEEL TRAVEL TRAILER. WHILE DRIVING 65 MPH THE TRAILER HITCH CAUSED THE SPARE TIRE TO FALL OFF DUE TO THE ITS WEIGHT AND THE WAY IT WAS WELDED ONTO THE RV. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM TO TAKE IT TO A REPAIR SHOP AND HAVE IT INSPECTED. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/10/11 *BF THE REAR BUMPER CRACKED AT... Read more
Incident date: May 3, 2010
THIS LETTER BELOW IS THE LETTER I SENT TO CARLISLE TIRE COMP, AND THEIR RESPONSE TO ME WAS THEY NEED TO SEE THE ACTUAL TIRE TO DETERMINE IF IT WAS A TIRE FAILURE. THE TIRES LOOKED LIKE A RETREAD THE WAY THEY CAME APART AND SENT THEM THE PICTURES. I BOUGHT A FUZION 302 TOURING EDITION TOY HAULER IN OCTOBER 2008 (THE TIRES HAD 2008 ON THEM). I HAVE BEEN USING IT TO CAMP WITHIN 10 MILES OF MY... Read more
Incident date: Oct 29, 2010
VERY VIOLENT TIRE BLOWOUT ON TRAILER----THIS IS THE SECOND TIRE BLOWOUT UNDER SIMILAR CIRCUMSTANCES IN LESS THEN 3 MONTHS. BOTH TIMES WE WERE NOT OVERLOADED AND TIRE PRESSURES WERE 73 TO 75 LBS ON THE FIRST ONE AND 80LBS ON THE SECOND BLOWOUT. ( I HAVE PICTURES IF YOU WANT THEM). *TR
Incident date: Nov 1, 2008
TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO FIFTH WHEEL TRAILER. THE SPARE CARRIER WAS FAULTY. THE SPARE TIRE CARRIER WAS LOOSE AND FLOPS AROUND ON THE REAR OF THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THERE WAS A RECALL NHTSA #10V063000; COMPONENT: TIRES: TEMPORARY/EMERGENCY SPARE TIRE BUT HIS TIRE CARRIER WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. UPDATED 01/13/11*BF ... Read more
Incident date: Nov 1, 2008
TL*THE CONTACT OWNS A 2008 KEYSTONE LAREDO FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE SPARE CARRIER WAS DEFECTIVE. THE SPARE TIRE WAS LOOSE AND FLOPPED AROUND ON THE REAR OF THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RELATED RECALLS. UPDATED 01/13/11 *BF UPDATED 01/24/11
Incident date: Oct 2, 2010
I HAVE A 2010 FUZION FZ398 TOURING EDITION 2 THESE TRAILERS WERE BUILT WITH THE AXLES MOUNTED TO FAR FORWARD CAUSING SEVERE HANDLING ISSUES IF YOU USE THE GARAGE AREA FOR CARGO. KEYSTONE RECOMMENDS 20 TO 25% PIN WEIGHT WHEN LOADING THESE TRAILERS THIS CANNOT BE DONE WITH THE CURRENT AXLE PLACEMENT. KEYSTONE KNOWS THIS AND HAS MOVED THE AXLES BACK 20 INCHES ON THE 2011 MODELS BUT HAS NOT ISSUED ANY... Read more
KEYSTONE
MONTANA HIGH COUNTRY
(2010) - TIRES
Oct 21, 2010
Incident date: Jun 7, 2010
TL* THE CONTACT OWNS A 2010 KEYSTONE MONTANA HIGH COUNTRY RV EQUIPPED WITH GOODYEAR MARATHON TIRES, TIRE SIZE ST235/80/16, DOT NUMBER UNKNOWN. THE CONTACT STATED THAT THE REAR PASSENGER TIRE TREAD BELT WAS SEVERELY WARPED. THE REAR DRIVER SIDE TIRE ALSO EXPLODED ON A SEPARATE OCCASION. BOTH TIRES WERE REPLACED. THE CONTACT STATED THAT A TOTAL OF FIVE TIRES WERE REPLACED DUE TO BEING DEFECTIVE. THE... Read more
Incident date: Oct 19, 2010
TL*THE CONTACT OWNS A 2007 KEYSTONE EVEREST TRAILER. THE CONTACT STATED THAT THE BOILER ON THE REFRIGERATOR WAS DAMAGED AND NEEDED TO BE REPLACED. DOMETIC ALSO PLACED A COVERING AROUND THE REFRIGERATOR, BUT THE CONTACT FEELS THAT THIS MAY NOT COMPLETELY ELIMINATE THE FAILURE. THE REFRIGERATOR COOLANT CONTINUED TO LEAK. THE CONTACT HAD TO REPLACE THE REFRIGERATOR SINCE THE REPAIR FAILED.
Incident date: Sep 25, 2010
TL* THE CONTACT OWNS A 2010 KEYSTONE RETREAT RV. THE CONTACT WAS ASLEEP IN THE VEHICLE WHEN HE WAS ALERTED THAT THE VEHICLE WAS ON FIRE. THE FIRE WAS COMING FROM A WIRING SYSTEM LOCATED UNDER THE VEHICLE. THE FIRE WAS EXTINGUISHED AND THE FIRE DEPARTMENT ARRIVED TO ASSIST. THE VEHICLE WAS TOWED TO THE MANUFACTURER WHERE THE CONTACT WAS INFORMED THAT SOME OF THE WIRES HAD SHORTED OUT. THE VEHICLE W... Read more
Fire
Incident date: Aug 31, 2009
2002 KEYSTONE MONTANA. CONSUMER WRITES REGARDING DEFECTIVE DOMESTIC REFRIGERATOR AND RECALL NOTICE. *TGW THE CONSUMER STATED THE RV CAUGHT ON FIRE DUE TO THE DEFECTIVE REFRIGERATOR. THE CONSUMER STATED HE NEVER RECEIVED A RECALL NOTICE. THE CONSUMER WAS INFORMED THAT A RECALL NOTICE HAD BEEN SENT TO HIS RESIDENCE. HOWEVER, THE CONSUMER STATED HE MOVED FROM THAT ADDRESS WHICH IS NOW A RENTAL PROP... Read more
Fire
KEYSTONE
MONTANA-MOUNTAINEER
(2006) - TIRES
Sep 24, 2010
Incident date: Sep 19, 2010
THE TIRE TREAD ON THE MISSION TIRES ON MY KEYSTONE MONTANA-MOUNTAINEER 5TH WHEEL HAVE SEPARATED FROM THE SIDEWALL APPROXIMATELY 1/4 OF AN INCH AND THE STEEL BELTS ARE VISIBLE. IN ONE CASE AIR IS LEAKING THROUGH THE BELTS AND CRACK. THE TIRES WERE KEPT OFF OF THE GROUND WHEN IN STORAGE AND MAINTAINED AT 80 PSI AT ALL TIMES. THE TIRE IS A TC 108 ST 235/80/R16 DOT # IS 4YB3CQ1C5305. THE TIRES WERE M... Read more
Incident date: Aug 27, 2010
2010 KEYSTONE COUGAR FIFTH WHEEL CAMPER HAD A BLOWOUT ON THE LEFT REAR TIRE. DRIVER LOST CONTROL AND THE VEHICLE AND TRAILER OVERTURNED ONTO THE ROADWAY. *BF (OHIO TRAFFIC CRASH REPORT #10-0364-89)*JB
Crash
1 injured
Incident date: Aug 10, 2010
IN 2008 I PURCHASED A NEW 2008 38 FT. RAPTOR 3612 DS TOY HAULER FIFTH WHEEL TRAVEL TRAILER, MANUFACTURED BY KEYSTONE RV. IN AUGUST OF 2010 I WAS TRAVELING ACROSS COUNTRY AND AT SOME POINT ALONG THE JOURNEY MY FULL 110 GALLON WATER TANK FELL OUT OF THE TRAILER AS I WAS GOING DOWN THE HIGHWAY. AS THIS TRAILER IS LARGE AND LONG, I DID NOT FEEL THE TANK FALL OUT, SO I HAVE NO IDEA WHEN IT HAPPENED DUR... Read more
Incident date: Aug 10, 2010
IN 2008 I PURCHASED A NEW 2008 38 FT. RAPTOR 3612 DS TOY HAULER FIFTH WHEEL TRAVEL TRAILER, MANUFACTURED BY KEYSTONE RV. IN AUGUST OF 2010 I WAS TRAVELING ACROSS COUNTRY AND AT SOME POINT ALONG THE JOURNEY MY FULL 110 GALLON WATER TANK FELL OUT OF THE TRAILER AS I WAS GOING DOWN THE HIGHWAY. AS THIS TRAILER IS LARGE AND LONG, I DID NOT FEEL THE TANK FALL OUT, SO I HAVE NO IDEA WHEN IT HAPPENED DUR... Read more
Incident date: Jul 6, 2010
TOOK DELIVERY MAY 7, 2010 OF A 2010 KEYSTONE MONTANA MOUNTAINEER MODEL 347THT TOY HAULER. WHILE USING THE TRAILER WITH A HARLEY-DAVIDSON FLHT IN THE CARGO AREA THE LEFT REAR D-RING PULLED OUT OF THE FLOOR. IT CAUSED DAMAGE TO ONE WINDOW ON THE TRAILER AND TO THE MOTORCYCLE. I USE A BIKE GRAB TO HOLD THE FRONT TIRE OF THE MOTORCYCLE OTHERWISE THE BIKE COULD HAVE PUSHED OUT THE WINDOW. THE 4 D-RIN... Read more