Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,147 complaints for KEYSTONE
Incident date: Jul 23, 2012
TL* THE CONTACT OWNS A 2010 KEYSTONE OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE BUMPER BECAME PARTIALLY DETACHED FROM THE VEHICLE. UPON FURTHER INSPECTION BY THE CONTACT, HE NOTICED METAL FATIGUE AND POOR WELDING. THE CONTACT HAD MADE ARRANGEMENTS TO HAVE A DEALER EXAMINE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND AGREED TO PAY FOR THE REPAIRS DUE TO THE STRUCTURAL DEFECT. THE ... Read more
Incident date: May 24, 2012
TL* THE CONTACT OWNS 2003 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THERE WAS A BIRD'S NEST IN THE PIN BOX OF THE VEHICLE AND THE HEAD OF THE PIN BOX WAS SPLIT IN HALF. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THEY ADVISED THAT THE FRAME WORK OF THE PIN BOX WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY WOULD FURTHER INVESTI... Read more
Incident date: Jun 3, 2011
LETTER FROM CONGRESSMAN COLE'S OFFICE ON BEHALF OF CONSTITUENT, RE HIS RECENT EXPERIENCE WITH GOODYEAR TIRE COMPANY *TGW THE CONSUMER EXPERIENCED TWO TIRE BLOW OUTS SIMULTANEOUSLY. TWO DAYS LATER ANOTHER TIRE BLEW OUT AND SOON AFTER, THE FOURTH TIRE BLEW OUT. THE CONSUMER REQUESTED REIMBURSEMENT FROM GOODYEAR, BUT WAS DENIED BASED ON THE FACT, THE TIRES WERE NO LONGER AVAILABLE FOR INSPECTION. ... Read more
Incident date: Feb 4, 2011
SPARE TIRE HOLDER ON EXTENDABLE BUMPER OF MY 5TH WHEEL TRAILER FAILED AT WELDS WITH A ST 235 80R 16 TIRE ON IT. CAUGHT IT AS I WAS ROTATING TIRES AND REMOVED TIRE FROM HOLDER. I REPAIRED IT BY WELDING A BRACE ON IT BUT IT FAILED AGAIN AT ANOTHER WELD. I REMOVED IT AND SCRAPPED IT, AND CARRY A SPARE IN BACK OF THE TRUCK. 6-10-12 I READ THE RECALL ON THE GOOD SAM WEBSITE AND REALIZED I HAD THE SA... Read more
Incident date: Feb 4, 2011
SPARE TIRE HOLDER ON EXTENDABLE BUMPER OF MY 5TH WHEEL TRAILER FAILED AT WELDS WITH A ST 235 80R 16 TIRE ON IT. CAUGHT IT AS I WAS ROTATING TIRES AND REMOVED TIRE FROM HOLDER. I REPAIRED IT BY WELDING A BRACE ON IT BUT IT FAILED AGAIN AT ANOTHER WELD. I REMOVED IT AND SCRAPPED IT, AND CARRY A SPARE IN BACK OF THE TRUCK. 6-10-12 I READ THE RECALL ON THE GOOD SAM WEBSITE AND REALIZED I HAD THE SA... Read more
Incident date: May 12, 2012
TL* THE CONTACT OWNS A 2009 KEYSTONE MONTANA EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE 235/80/R16, DOT# OHUN1LHR190. THE CONTACT WAS DRIVING 65 MPH WHEN THE REAR PASSENGER TIRE EXPLODED. THE FAILURE CAUSED DAMAGE TO THE REAR FENDER WELL. THE CONTACT STOPPED AT A TIRE SHOP AND INSTALLED A NEW TIRE. THE FOLLOWING DAY, AFTER DRIVING 65 MPH AND ABOUT 200 MILES, THE REAR DRIVER'S TIRE EXPLODED. THE T... Read more
KEYSTONE
CHALLENGER
(2009) — ENGINE
Jun 4, 2012
Incident date: Jun 4, 2012
CAR LOST POWER WHEN CHANGE FROM THE RIGHT TO LEFT LANE. THERE WERE NO WARNING , THE CAR JUST LOST POWER . THIS HAPPEN WHEN THE LIGHT WAS TURNING RED. IT TOOK ME 2 ATTEMPTS TO GET THE CAR TO STARTED.
Incident date: Jul 20, 2011
GOOD YEAR MARATHON 235/80R16 TIRES. DURING VACATION LAST YEAR 4 OF THESE TIRES DEVELOPED TREAD SEPARATION. 2 WERE DISCOVERED BEFORE THEY CAME APART AND WERE REPLACED, 2 OTHER TIRES THE TREAD SEPARATED AND CAME APART WHILE DRIVING ON THE HIGHWAY, ONE WAS THE SPARE WITH LESS THAN 400 MILES ON IT. THESE 2 TIRES CAUSED OVER $6,000 DOLLARS DAMAGE TO THE 5TH WHEEL. I CONSIDERED THIS A PRODUCT LIABILITY ... Read more
Incident date: May 1, 2012
CONSUMER WRITES IN REGARDS TO PROBLEM WITH VEHICLE TIRES *TGW THE CONSUMER STATED HE EXPERIENCED TWO TIRE BLOWOUTS, WHICH RESULTED IN DAMAGE TO THE RV. THE CONSUMER STATED THE TIRES WERE MADE IN CHINA WITH 2 PLY SIDEWALLS AND 6 PLY TREAD AREA. THE CONSUMER STATED THE TIRES DIDN'T HAVE ENOUGH CARRYING WEIGHT FOR THE RV. *JB
Incident date: Apr 15, 2012
TL* THE CONTACT OWNS A 2004 KEYSTONE SPRINTER FIFTH WHEEL. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A LADDER THAT WAS MOUNTED ON THE REAR BY THE MANUFACTURER. THE SCREWS THAT WERE USED TO MOUNT THE LATER ENDED UP PENETRATING AN ELECTRICAL WIRE. THE CONTACT NOTICED THE PROBLEM WHEN HE TOUCHED THE LADDER AND FELT A SLIGHT SHOCK. AFTER FURTHER REVIEW, THE CONTACT FOUND OUT THAT THE LADDE... Read more
Incident date: Apr 15, 2012
TL* THE CONTACT OWNS A 2004 KEYSTONE SPRINTER FIFTH WHEEL. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A LADDER THAT WAS MOUNTED ON THE REAR BY THE MANUFACTURER. THE SCREWS THAT WERE USED TO MOUNT THE LATER ENDED UP PENETRATING AN ELECTRICAL WIRE. THE CONTACT NOTICED THE PROBLEM WHEN HE TOUCHED THE LADDER AND FELT A SLIGHT SHOCK. AFTER FURTHER REVIEW, THE CONTACT FOUND OUT THAT THE LADDE... Read more
Incident date: Jan 1, 2008
TL* THE CONTACT OWNS A 2008 KEYSTONE MONTANA. THE CONTACT STATED THAT THE REAR DRIVER'S TIRE BLEW OUT WHILE DRIVING 60 MPH. AN INDEPENDENT TIRE SHOP ADVISED THE CONTACT TO UPGRADE TO A DIFFERENT TYPE OF TIRE. THE CONTACT THEN PURCHASED FOUR NEW TIRES FROM A DIFFERENT MANUFACTURER. THE FAILURE RECURRED ON SEVEN DIFFERENT OCCASIONS. THE CONTACT CONTINUED TO BUY REPLACEMENT TIRES FROM VARIOUS DIFFERE... Read more
Incident date: Apr 10, 2012
WHILE TRAVELING AT 60 MPH, I OBSERVED TRAILER WAS SITTING LOWER THAN NORMAL AND CLOSE TO BED OF TRUCK. ON STOPPING AND INSPECTING I OBSERVED PIN BOX WAS TILTED UPWARD AND NO LONGER LEVEL. IMMEDIATELY STOPPED AND DISCONNECTED TRAILER. INSPECTED PINBOX AT FRAME AND FOUND STEEL TEARING AWAY FROM FRAME AT WELDS. FURTHER INSPECTION THROUGH REMOVAL OF SHROUD SHOWED FRONT CROSS MEMBER ARCHED UPWARD CLOSE... Read more
Incident date: Dec 21, 2011
TL* THE CONTACT OWNS A 2011 KEYSTONE RAPTOR FIFTH WHEEL. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE BRAKES SEIZED AFTER THE CHECK TRAILER WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3000. ... Read more
Incident date: Dec 21, 2011
TL* THE CONTACT OWNS A 2011 KEYSTONE RAPTOR FIFTH WHEEL. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE BRAKES SEIZED AFTER THE CHECK TRAILER WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3000. ... Read more
Incident date: Mar 20, 2012
TL* THE CONTACT OWNS A 2011 KEYSTONE MONTANA FIFTH WHEEL TRAILER WITH GOOD YEAR MARATHON TIRES, SIZE: T235/80 R16. THE CONTACT STATED THAT ALTHOUGH HE HAD NOT EXPERIENCED A FAILURE WITH THE TIRES, THE CONTACT WAS CONCERNED BECAUSE OF THE NUMEROUS COMPLAINTS ONLINE REGARDING THE SPECIFIC TIRE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THERE WAS NOTHING THAT WOULD BE DONE TO CORRECT ... Read more
Incident date: Jul 12, 2011
TL* THE CONTACT OWNS A 2012 KEYSTONE RAPTOR COY HAULER RV. THE CONTACT STATED THAT WHILE MOVING THE TRAILER, THE UNDERBELLY DETACHED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE THEY FASTENED THE UNDERBELLY ON TIGHTLY. THE CONTACT STATED THAT THE UNDERBELLY WAS NOT REPAIRED CORRECTLY. THE CONTACT ALSO STATED THAT THE SLIDE OUT WAS LOOSE AND WAS FLAPPING ON THE SIDE OF THE CAMPER THAT ... Read more
Incident date: Oct 22, 2011
2006 KEYSTONE MONTANA 5TH WHEEL. CONSUMER STATES TWO TIRES BLEW OUT IN ONE DAY, BUT NOT AT THE SAME TIME. *TGW THE CONSUMER STATED THERE WAS OVER $2000 IN DAMAGE DONE TO THE RV. *JB
Incident date: Dec 12, 2011
(2) 2,500 LB FLUSH MOUNT D-RINGS IN CARGO AREA PULLED OUT OF FLOOR WHILE TRAVELING NORTH IN INTERSTATE 5 IN CALIFORNIA. 600LB MOTORCYCLE FULL OF FUEL CAME LOOSE AND CRASHED INTO WALL OF TRAILER. DISCOVERED THAT ALL OF THE D-RINGS WERE IMPROPERLY SECURED TO FRAME AND FLOOR OF TRAILER BY MANUFACTURER BY (1) DRILL TIP SCREW INTO FRAME AND (2) WOOD SCREWS INTO PLYWOOD. ONE OF THE D-RINGS THAT CAME L... Read more
KEYSTONE
MONTANA
(2005) — EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
Feb 10, 2012
Incident date: Feb 10, 2012
THIS REPORT WAS TAKEN OVER THE PHONE BY BOWMAN AT ODI AND RECORDED AS A VOQ. AT AN RV PARK IN AMADO, NM, THIS OWNER OF THIS MY 2005 MONTANA WAS APPROACHED BY THE OWNER OF A 2007 MY KEYSTONE MONTANA WHO HAD PREVIOUSLY EXPERIENCED THE SEPARATION (DROP TO PAVEMENT) OF THE VEHICLE STABILIZER JACK CENTER BAR WHILE THE VEHICLE HAD BEEN TRAVELING AT HIGHWAY SPEED. THIS PRIOR INCIDENT IS DESCRIBED IN... Read more
Incident date: Feb 3, 2012
THE 2011 KEYSTONE COUGAR XLITE 26SAB BUMPER IS SEPARATING FROM THE RV FRAME ALONG THE WELD JOINTS ON BOTH SIDES OF THE RV CREATING THE POTENTIAL FOR THE BUMPER, SPARE TIRE CARRIER, AND SPARE TIRE TO SEPARATE ENTIRELY THE FRAME. THE BUMPER IS USED ONLY FOR THE SPARE TIRE AND IT'S MOUNTING BRACKET. UPDATED 06/27/12 *BF RECEIVED PHOTOS. UPDATED 06/27/12 UPDATED 07/26/12*LJ UPDATED 07/30/12
Incident date: Feb 3, 2012
THE 2011 KEYSTONE COUGAR XLITE 26SAB BUMPER IS SEPARATING FROM THE RV FRAME ALONG THE WELD JOINTS ON BOTH SIDES OF THE RV CREATING THE POTENTIAL FOR THE BUMPER, SPARE TIRE CARRIER, AND SPARE TIRE TO SEPARATE ENTIRELY THE FRAME. THE BUMPER IS USED ONLY FOR THE SPARE TIRE AND IT'S MOUNTING BRACKET. UPDATED 06/27/12 *BF RECEIVED PHOTOS. UPDATED 06/27/12 UPDATED 07/26/12*LJ UPDATED 07/30/12
Incident date: Dec 1, 2011
2009 KEYSTONE MONTANA 3400 RL FIFTH WHEEL. CONSUMER STATES TIRE BLEW WHILE DRIVING *TGW THE CONSUMER STATED THE RIGHT FRONT TIRE HAD DONE OVER A $1,000 IN DAMAGE TO THE RV, BY THE TIME HE WAS ABLE TO STOP. ON OCTOBER 27, 2001 THE LEFT FRONT TIRE BLEW OUT. THE CONSUMER WAS ABLE TO STOP THE RV AND SUFFERED LESS DAMAGE THAN BEFORE. THE CONSUMER STATED THE TIRES WERE MADE IN CHINA WITH INSUFFICIENT... Read more
Incident date: Jul 28, 2011
I HAVE A 2007 KEYSTONE MONTANA FIFTH WHEEL WITH BAL "C" JACKS (NORCO INDUSTRIES) ON THE REAR FRAME. WHILE TRAILERING IN THE SAN FRANCISCO AREA I WAS SIGNALED TO PULL OVER BY ANOTHER DRIVER. WHEN I DID, I NOTICED THE BOTH C JACK WERE DRAGGING ON THE PAVEMENT. IT WAS NOT THE PEDESTAL END OF THE JACKS BUT THE ENDS TOWARD THE CENTER OF THE TRAILER AND THE T BRACKETS BRACKETS WERE BENT. I HA... Read more
Incident date: Jul 28, 2011
I HAVE A 2007 KEYSTONE MONTANA FIFTH WHEEL WITH BAL "C" JACKS (NORCO INDUSTRIES) ON THE REAR FRAME. WHILE TRAILERING IN THE SAN FRANCISCO AREA I WAS SIGNALED TO PULL OVER BY ANOTHER DRIVER. WHEN I DID, I NOTICED THE BOTH C JACK WERE DRAGGING ON THE PAVEMENT. IT WAS NOT THE PEDESTAL END OF THE JACKS BUT THE ENDS TOWARD THE CENTER OF THE TRAILER AND THE T BRACKETS BRACKETS WERE BENT. I HA... Read more
KEYSTONE
MONTANA HIGH COUNTRY
(2011) — SUSPENSION
Nov 16, 2011
Incident date: Nov 16, 2011
OWNER REPORTS THAT VEHICLE EXHIBITS A SIDE-TO-SIDE TILT (DRIVER-SIDE IS 1-1/2" LOWER THAN PASSENGER SIDE) DUE TO UNEVENLY DISTRIBUTED SIDE-TO-SIDE LOADING. OWNER REPORTS RESULTS OF WEIGHING UNLOADED WEIGHING VEHICLE BY RIGHT AND LEFT SIDE: RIGHT SIDE: 3880 LBS; LEFT SIDE 4760 LBS (TOTAL 8640 LBS). TOTAL IS 9360 LBS. WHEN TRAILER LOADED -- WEIGHT DISTRIBUTION LOADED WAS NOT MEASURED. OWNER REP... Read more
Incident date: Oct 1, 2011
CONSUMER STATES ONE YEAR AGO THEY PURCHASED A 2010 KEYSTONE COUGAR XLITE 26SAB FIFTH WHEEL. CONSUMER STATES PROBLEMS WITH CARBON MONOXIDE DETECTOR *TGW THE CONSUMER STATED THE CARBON MONOXIDE DETECTOR WAS NOT DISPLAYING A GREEN LIGHT. AFTER REMOVING IT, THE CONSUMER DISCOVERED IT WAS NOT BATTERY OPERATED, BUT RATHER HARD WIRED. THE WIRES WERE NOT CONNECTED TO ANYTHING. THE SCREWS TO THE DRAWERS... Read more
Incident date: Jul 1, 2011
TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR EQUIPPED WITH POWER KING TOW MAX TIRES. THE TIRE SIZE WAS 235/80/R16 AND THE DOT NUMBER WAS 83B5GPB1210. WHILE DRIVING 65 MPH, THE CONTACT STATED THAT THE FRONT DRIVERS SIDE TIRE BLEW OUT WITHOUT WARNING. THE DEALER ADVISED THE CONTACT TO SPEAK DIRECTLY TO THE MANUFACTURER WHO OFFERED NO ASSISTANCE WHEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS... Read more
Incident date: Aug 19, 2011
ON INTERSTATE 85 ABOUT 20 MILES SW OF ATLANTA AT 60 MPH, TOWING MONTANA 5TH WHEEL, THE STREET SIDE TIRE ON THE FRONT LEADING AXLE HAD A SUDDEN BELT AND TREAD FAILURE. TIRE CASE DID NOT DEFLATE AND WE WERE ABLE TO PULL OVER TO THE ROAD SHOULDER. TIRE WAS A GOODYEAR MARATHON ST235 80R 16 LOAD RANGE E WITH ABOUT 3000 TO 4000 MILES AND CAME AS OEM TIRE ON THE UNIT. THE TIRE ON THE TRAILING AXLE ON THE... Read more
KEYSTONE
FREEDOM LITE
(2008) — STRUCTURE:BODY
Oct 5, 2011
Incident date: Oct 5, 2008
TL* THE CONTACT OWNS A 2008 KEYSTONE FREEDOM LITE RV TAG-A- LONG. THE CONTACT STATED THAT TWO RAILS FRACTURED ON THE SLIDE OUT BED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPAIRED THE SLIDE OUT ONCE BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO WAS WAITING ON THE MANUFACTURER TO GIVE THEM A RETURN CALL BEFORE REPAIRING A SECOND TIME. THE MANUFACTURER STATED THAT THE CONTA... Read more
Incident date: Aug 15, 2011
TL* THE CONTACT OWNS A 2008 KEYSTONE COUGAR RV EQUIPPED WITH DURO TIRES, SIZE 225/75/D15. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT ALL OF THE TIRES WERE DRY ROTTED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. AN AUTHORIZED DEALER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 3,000.
Incident date: Apr 16, 2010
SPRING HANGERS RH SHEERED FROM FRAME AT 12,000 MILES FAILED AGAIN AT 13,000. OCT 15 2010. LH FAILED AT 16,000 PLUS FRAME FRACTURE, APRIL 4, 2011 3 TIRES SEPARATED AT TREAD LINE REPLACED JANUARY 15, 2011. *TR
Incident date: Aug 30, 2011
OURSELVES AND OUR NEIGHBOR BEGAN SMELLING PROPANE FOR ABOUT A WEEK OUTSIDE OF THE RV. RV SERVICE TECH INSPECTED IT AND WE WERE TOLD THAT IT IS A KNOWN PROBLEM WITH THE FITTINGS AND REGULATOR BETWEEN THE TWO PROPANE TANKS. RV SERVICE TECH SAID HE HAS REPLACED MANY SUCH FITTINGS AND HAD NOTIFIED KEYSTONE WHOM GAVE HIM NO RESPONSE. HE ALSO ASKED HIS SUPERVISOR TO FILE A COMPLAINT BUT WAS UNSURE IF HA... Read more
Incident date: Feb 25, 2011
TL* THE CONTACT OWNS A 2009 KEYSTONE RAPTOR RV WITH MISSION RADIAL FT TIRES, LINE SIZE 235/80/16. THE CONTACT STATED THAT THE REAR AND FRONT PASSENGER AND THE FRONT DRIVER SIDE TIRE FAILED AND EXPERIENCED TREAD SEPARATION, CAUSING DAMAGE TO THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRES WERE REPLACED. THE FAILURE MILEAGE WAS 3,00... Read more
Incident date: Jul 31, 2011
TL* THE CONTACT OWNS A 2008 KEYSTONE COUGAR WITH DURO H7A-15ST TIRES, SIZE 225/75R15(N/A). THE CONTACT STATED FOUND FRACTURES IN THE SIDE WALL OF ALL FOUR TIRES AND CONTACTED THE MANUFACTURER. THE MANUFACTURER REPLACED THE TIRES BUT THE CONTACT NOTICED FRACTURES ON THE REPLACEMENT TIRES AS WELL. THE MANUFACTURER ADVISED THAT THE REPLACEMENT TIRES WERE NOT UNDER WARRANTY SO THERE WAS NOTHING THEY ... Read more
Incident date: Aug 26, 2010
TL* THE CONTACT OWNS A 2005 KEYSTONE LAREDO TRAILER. THE CONTACT STATED THAT THE SPARE TIRE CARRIER, WHICH WAS CONNECTED TO THE BUMPER, FRACTURED AND CAUSED THE SPARE TIRE AND BUMPER TO DETACH FROM THE VEHICLE. THE DEALER AND MANUFACTURER WERE CONTACTED, BUT THE CONTACT LEFT A MESSAGE AND RECEIVED NO RETURN CALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 10V0... Read more
KEYSTONE
CHALLENGER
(2001) — STRUCTURE:FRAME AND MEMBERS
Aug 22, 2011
Incident date: Mar 29, 2011
TL* THE CONTACT OWNS A 2001 KEYSTONE CHALLENGER TRAILER. WHILE PARKED, THE CONTACT NOTICED THAT THE FRONT FASCIA HAD DETACHED FROM THE STEEL FRAME OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTO SHOP WHERE THE MECHANIC STATED THAT THE ALUMINUM MATERIAL THAT HELD THE FRAME WAS SEPARATED MISSING SCREWS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Jun 11, 2011
TL* THE CONTACT OWNS A 2010 KEYSTONE COUGAR TRAILER322QBS. THE CONTACT STATED THAT THE WELDING IN THE FIFTH WHEEL AREA FAILED, CAUSING THE FIFTH WHEEL PIN TO FRACTURE. THE FIFTH WHEEL THEN SEPARATE FROM THE FRAME AS WELL AS THE BOLTS IN THE BED AND KITCHEN AREA. THE TRAILER WAS TAKEN TO THE DEALER WHO INSPECTED AND FOUND A DEFECTED WELDING THAT CAUSED THE FIFTH WHEEL PIN AND BOLTS TO FAIL. THE TR... Read more
Incident date: Jun 10, 2011
I OWN 2010 KEYSTONE MONTANA 3400RL FIFTH WHEEL TRAVEL TRAILER, AND TOOK DELIVERY FEBRUARY 9, 2010. IT WAS EQUIPPED WITH FIVE GOODYEAR MARATHON ST235/80R16 LOAD RANGE E TIRES. THE MANUFACTURE LOCATION CODE IS OHUN 1LHR, MFG DATE 3909. I HAD APPROXIMATELY 8500 MILES ON THE TIRES WHEN TRAVELING GARDEN STATE PARKWAY JUNE 10, 2011, THE LEFT FRONT TIRE EXPLODED, LEAVING ONLY MANGLED SIDEWALL AND DAMAGE ... Read more
Incident date: Jul 25, 2011
THE AREA OF THE FRAME WHERE THE PIN BOX ATTACHES FAILED. ACCORDING TO THE REPAIR SHOP, THE WELDS WERE NOT DONE CORRECTLY WHEN IT WAS MANUFACTURED. MULTIPLE AREAS OF POOR WELD PENETRATION WERE EVIDENT IN THE FRAME FAILURE AREA, AND THE RESULTING FAILURE ALLOWED THE HITCH TO DISCONNECT FROM 75% OF ONE FRAME RAIL AND ABOUT 50% OF THE REMAINING FRAME RAIL. AN INTERNET SEARCH HAS REVEALED MULTIPLE I... Read more
Incident date: Jun 6, 2011
TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR FIFTH WHEEL TRAILER. THE CONTACT STATED THAT WHILE THE AIR CONDITIONER WAS IN OPERATION, THE MAIN CIRCUIT BREAKER WOULD TRIP AS A RESULT OF A WIRE SHORTAGE. IN ADDITION, THE CIRCUIT BREAKER PANEL HAD BECOME EXTREMELY HOT TO THE TOUCH. THE FAILURE RECURRED FREQUENTLY. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V606000... Read more
KEYSTONE
SUMMERLAND
(2011) — ELECTRICAL SYSTEM
Jul 20, 2011
Incident date: Jul 15, 2011
ON 15 JULY 2011 WE PURCHASED A NEW 2011 KEYSTONE SPRINGDALE SUMMERLAND 303BHS TRAVEL TRAILER FROM BECKLEYS CAMPING CENTER IN THURMOND, MD. DURING WALK-THRU AT BECKLEYS SHOP THE A/C WAS NOT OFF SO WE TURNED IT ON & THE CAMPER POWER SHUT OFF. OUR SALES REP RESET THE POWER UNDER THE SINK & TURNED THE A/C ON & IT POPPED OFF AGAIN. THIS OCCURRED A FEW TIMES & OUR SALES REP INDICATED THEY HAD A LOT OF... Read more
Incident date: Jul 8, 2011
I OWN A 2007 KEYSTONE EVEREST FIVER. THE TIRES ON IT ARE THE MISSION'S 235-80-16 LOAD RANGE. I'VE HAD TWO BLOWOUTS,THE FIRST WASN'T THAT BAD BUT THE SECOND ONE DID SOME DAMAGE ON THE SIDE OF THE CAMPER. I CONTACTED THE TIRE MANUFACTURER AND WAS TOLD THAT BECAUSE THE TIRES WERE FIVE YEARS OLD THAT THEY COULDN'T OR SHOULD I SAY WOULDN'T DO ANYTHING ABOUT IT. I EXPLAINED TO THEM THAT I PURCHASED THE... Read more
Incident date: Jul 4, 2011
TIRES ON 5TH WHEEL TRAILER BLEW OUT, 3 OF 4 TIRES LESS THAN A YEAR ON T.T., WITH 09, AND 10 MFG DATES CAUSING DAMAGE TO TRAILER AND SEVERAL HOURS BESIDE THE ROAD, THE MFG. SIZE IS 235 80 16 LOAD RG. E., TIRES CAME APART WITH A LOUD REPORT. TREAD IN LONG PIECES IN THE CENTER OF TIRE CAME OFF TEARING UP FLOOR OF CAMPER. TIRES AND CAMPER ARE AT A DEALERSHIP FOR REPAIRS AND FOR EXAMINATION OF THESE... Read more
Incident date: Apr 1, 2011
TL* THE CONTACT OWNS A 2005 KEYSTONE LAREDO 25RL. THE CONTACT STATED THAT WHILE DRIVING, THE PIN BOX FRACTURED. THE CONTACT MENTIONED THAT THREE OF FOUR CONNECTING POINTS WERE TORN . THE VEHICLE WAS TAKEN TO A LOCAL WELDING SHOP WHO CONFIRMED THE FAILURE AND STATED THAT THE PIN BOX WAS DEFECTIVE AND PROVIDED A TEMPORARY FIX. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAI... Read more
Incident date: May 18, 2011
TL*THE CONTACT OWNS A 2011 KEYSTONE PASSPORT. THE CONTACT STATED THERE WAS A SHORT IN THE WIRING CONNECTED TO THE LIGHT ON THE CEILING OF THE SLIDE ROOM. A MECHANIC DIAGNOSED THAT THE WIRES HAD MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE DEALER. THE DEALER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST WITH REPAIRING THE FAILURE. THE FAIL... Read more
KEYSTONE
CHALLENGER
(2007) — SUSPENSION:REAR
Jun 15, 2011
Incident date: Jun 11, 2009
TL*THE CONTACT OWNS A 2007 KEYSTONE CHALLENGER 29RLS. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE FROM A ROAD TRIP, HE NOTICED THE RIGHT REAR PASSENGER TIRE WAS SEPARATING. HE TOOK THE VEHICLE TO A DEALER WHO ADVISED HIM THAT THE REAR AXLE WAS THE CAUSE OF THE TIRE SEPARATING. THE AXLE WAS REPAIRED. A FEW MONTHS LATER ANOTHER TIRE BEGAN TO SEPARATE; HOWEVER, THE VEHICLE HAD NOT BEEN INSPE... Read more
Incident date: May 2, 2011
I HAVE BEEN ON A 10,000 MILE THREE MONTH LONG TRIP IN MY COUGAR KEYSTONE 275 TRAVEL TRAILER. I NOTICED MY TRAILER BRAKES WERE NOT AS EFFECTIVE AS THEY SHOULD BE, SO I WENT UNDER THE TRAILER AND FOUND THAT THE WIRING FOR THE FRONT AXLE'S ELECTRIC BRAKES WAS RUBBING AGAINST THE TIRE, AND THAT THE INSULATION WAS ABRADED OFF OF PART OF THE WIRE. I JACKED UP THE TRAILER AND HAD MY WIFE APPLY THE BRAK... Read more
Incident date: Jun 5, 2011
TL* THE CONTACT OWNS A 2010 KEYSTONE PASSPORT RV. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THERE WAS EXCESS CABLING DRAGGING ON THE ROAD. THERE WAS AN UNKNOWN WARNING LIGHT ILLUMINATED AND THE CONTACT STATED THAT THE RV ITSELF BEGAN TO DRAG. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE FAILUR... Read more
KEYSTONE
REAR TAIL LAMP
(9999) — EQUIPMENT:ELECTRICAL
Jun 2, 2011
Incident date: May 24, 2011
2004 CHEVY MALIBU LT FRONT LEFT & RIGHT AMBER HEADLIGHT ASSEMBLIES ARE MELTED. LEFT SIDE IS 9 MONTHS OLD AND ALREADY MELTED THROUGH. RIGHT SIDE LOOKS LIKE ORIGINAL, HAS PLASTIC AMBER BULB MELTED ON TOP. ON LEFT SIDE BULB SOCKET IS BURNT. I AM USING THE APPROPRIATE BULBS REQUIRED FOR THE FRONT AND THEY WERE INSTALLED CORRECTLY. THIS CAN BE A FIRE HAZARD. *TR