Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
Incident date: Sep 2, 2013
I HAVE A 2012 KEYSTONE COUGAR 324RLB AND I BOUGHT IT BRAND NEW IN AUG. 2011. IT HAS ST235/8016 POWER-KING TOW-MAX STR TIRES (DOT 83B5 GPB 1211) THAT CAME NEW WITH THE TRAILER. THESE TIRES HAVE VERY LOW MILES ON THEM, LESS THAN 5000 MILES. ON LABOR DAY 2013 I HAD A BLOWOUT ON THE CURB SIDE REAR WHEEL WHILE COMING BACK FROM A CAMPING TRIP. THE BLOWOUT CAUSED MAJOR DAMAGE TO MY TRAILER AND WHEN... Read more
Incident date: Aug 2, 2013
RETURNING HOME FROM A 3 NIGHT TRIP TO CHAMA, NM WHEN PASSENGER REAR TIRE OF OUR 2012 5TH WHEEL TRAILER BLEW OUT. WE WERE TRAVELING AT 65 MPH ON I-40 OUTSIDE THE EASTERN CITY LIMIT OF ALBUQUERQUE, NM. THERE WAS AN EXIT ABOUT 100 YARDS AWAY SO WE COULD PULL OFF WITH ROOM TO REPLACE THE TIRE. PLASTIC WHEEL WELL TRIM AND BOTTOM METAL PANEL WERE DAMAGED FROM THE SHREDDED TIRE. WE BOUGHT A NEW TIRE IN A... Read more
Incident date: Aug 25, 2013
TL* THE CONTACT OWNS A 2009 KEYSTONE RAPTURE TRAILER. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE AIR CONDITIONING SYSTEM FAILED AND A BURNING SMELL EMERGED FROM THE AIR CONDITIONING UNIT. IN ADDITION, THE TRANSFER CASE WIRES WERE FOUND TO BE BURNED. THE VEHICLE WAS TAKEN TO THE MANUFACTURER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 10V594000 (ELECTRICAL SYSTEM), BUT THE DEALER INF... Read more
Fire
Incident date: Aug 17, 2013
WE RECEIVED NOTICE OF A SAFETY RECALL FOR THE IOTA ITS-50R TRANSFER SWITCH FOR OUR 2009 KEYSTONE RV. IT WARNED THAT CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH INCREASES THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE. WE MADE AN APPOINTMENT WITH THE SEALING DEALER FOR THE REPAIR. THEY SUPPOSEDLY REPLACED THE TRANSFER SWITCH. THE FIRST TIME WE TOOK THE UNIT OUT ... Read more
Incident date: Aug 17, 2013
WE RECEIVED NOTICE OF A SAFETY RECALL FOR THE IOTA ITS-50R TRANSFER SWITCH FOR OUR 2009 KEYSTONE RV. IT WARNED THAT CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH INCREASES THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE. WE MADE AN APPOINTMENT WITH THE SEALING DEALER FOR THE REPAIR. THEY SUPPOSEDLY REPLACED THE TRANSFER SWITCH. THE FIRST TIME WE TOOK THE UNIT OUT ... Read more
Incident date: Aug 17, 2013
WE RECEIVED NOTICE OF A SAFETY RECALL FOR THE IOTA ITS-50R TRANSFER SWITCH FOR OUR 2009 KEYSTONE RV. IT WARNED THAT CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH INCREASES THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE. WE MADE AN APPOINTMENT WITH THE SEALING DEALER FOR THE REPAIR. THEY SUPPOSEDLY REPLACED THE TRANSFER SWITCH. THE FIRST TIME WE TOOK THE UNIT OUT ... Read more
Incident date: Aug 17, 2013
WE RECEIVED NOTICE OF A SAFETY RECALL FOR THE IOTA ITS-50R TRANSFER SWITCH FOR OUR 2009 KEYSTONE RV. IT WARNED THAT CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH INCREASES THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE. WE MADE AN APPOINTMENT WITH THE SEALING DEALER FOR THE REPAIR. THEY SUPPOSEDLY REPLACED THE TRANSFER SWITCH. THE FIRST TIME WE TOOK THE UNIT OUT ... Read more
Incident date: Jul 22, 2013
TL* THE CONTACT OWNS A 2007 KEYSTONE COUGAR. THE CONTACT STATED WHILE DRIVING 60 MPH HE DROVE OVER A BUMPY ROAD AND NOTICED THAT THE TRAILER HAD BEEN AFFECT. HE STOPPED THE VEHICLE AND UPON FURTHER INVESTIGATION HE NOTICED THAT THE FRAME HAD EXTREME CORROSION AND BEGAN TO BREAK AWAY. THE VEHICLE WAS UNABLE TO BE USED AND WAS SHIPPED BACK TO THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE... Read more
Incident date: Jun 28, 2013
TL* THE CONTACT OWNS A 2010 KEYSTONE COUGAR WITH TOWMASTER TIRES, SIZE: 235/80R/16E. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE REAR DRIVER, PASSENGER AND FRONT PASSENGER TIRE BLEW WITHOUT WARNING. THE FAILURE OCCURRED ON THREE SEPARATE OCCASIONS WITHIN A ONE MONTH PERIOD. THE TIRES WERE REPLACED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE W... Read more
Incident date: May 26, 2013
THE REAR RIGHT SIDE OF THE FRESH WATER TANK FELL DOWN WHILE TRAVELING, AND BEGAN DRAGGING ON THE ROAD. THE METAL U-CHANNEL SUPPORTS UNDER THE TANK BENT DOWN, AND BEGUN BREAKING THE TAP SCREWS ON EACH END, OR PULLING THEM THROUGH THE FRAME. OF THE 5 SUPPORTS UNDER THE TANK, TWO PULLED LOOSE FROM BOTH ENDS, TWO PULLED LOOSE ON ONE END, AND ONLY ONE, THE LEFT STRAP NEXT TO THE PLUMBING CONNECTIONS, W... Read more
Incident date: Sep 10, 2010
THE FIRST TIRE FAILED ON 9/10/10 ON A NEW ALPINE 5TH WHEEL RV EQUIPPED WITH POWERKING TOWMAX ST235/80/R16. THE SECOND TIRE FAILED ON 5/27/13. THE THIRD TIRE FAILED ON 6/2/13. THE RV WAS NOT OVERLOADED. THESE WERE ORIGINAL EQUIPMENT TIRES, INFLATED TO MANUFACTURERS RECOMMENDATION OF 80 PSI. THERE WAS NO ROAD HAZARD DAMAGE TO THE TIRES. THE RV WAS NOT OVERLOADED AND HAD BEEN STORED INSIDE WHEN ... Read more
Incident date: Jul 5, 2013
HELLO, I PURCHASED A 2009 KEYSTONE COUGAR 318SAB ON JUNE 7, 2013. DURING THE FINAL WALK THRU INSPECTION, I NOTICED THE SPARE TIRE CARRIER WAS CRACKED AND THE TIRE WOBBLING AROUND. THE DEALER, RUFF'S RV IN EUCLID, OH SAID THEY WOULD TRY TO GET ME A NEW SPARE TIRE CARRIER. A FEW WEEKS HAS GONE BY, AND I HAVE NO REPLACEMENT CARRIER. I THEN SEARCHED ONLINE AND FOUND A KEYSTONE SAFETY RECALL: 10V-063.... Read more
Incident date: Jul 5, 2013
HELLO, I PURCHASED A 2009 KEYSTONE COUGAR 318SAB ON JUNE 7, 2013. DURING THE FINAL WALK THRU INSPECTION, I NOTICED THE SPARE TIRE CARRIER WAS CRACKED AND THE TIRE WOBBLING AROUND. THE DEALER, RUFF'S RV IN EUCLID, OH SAID THEY WOULD TRY TO GET ME A NEW SPARE TIRE CARRIER. A FEW WEEKS HAS GONE BY, AND I HAVE NO REPLACEMENT CARRIER. I THEN SEARCHED ONLINE AND FOUND A KEYSTONE SAFETY RECALL: 10V-063.... Read more
Incident date: May 19, 2013
WHILE OUTSIDE OF SALT LAKE CITY UTAH ON INTERSTATE 15 WE EXPERIENCED A TREAD SEPARATION ON OUR 2012 KEYSTONE MONTANA 3100RL. THE LEFT REAR TIRE CAME APART. THE TIRE WAS A GOODYEAR MARATHON STS235R 16. THE TIRES WERE MANUFACTURED IN THE 49TH WEEK OF 2011 AND CAME EQUIPPED WITH THE TRAILER WHEN WE BOUGHT IT NEW IN FEBRUARY OF 2012. I FILED A COMPLAINT WITH GOODYEAR (COMPLAINT #[XXX]) IN WHICH THEY S... Read more
Incident date: Jul 1, 2013
TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR FIFTH WHEEL. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE FRONT DRIVER'S SIDE LEAF SPRING FRACTURED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE ONE LEAF SPRING OUT THE FOUR WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300. UPDATED 7/31/13 *CN THE CONSUMER STATED WHILE TOWING THE R... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2002) - EQUIPMENT ADAPTIVE/MOBILITY
Jul 2, 2013
Incident date: Jun 30, 2013
TL* THE CONTACT OWNS A 2002 KEYSTONE MONTANA MOUNTAINEER TRAILER. THE CONTACT STATED THAT THE CAMPER HAD A SMELL OF AMMONIA COMING FROM THE REFRIGERATOR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 07V134000 (EQUIPMENT) AND WAS TOLD BY THE MANUFACTURER THAT THE REPAIR WAS NOT FOR THE TYPE OF FAILURE THAT THE CONTACT HAD EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MILEAGE WAS UNKNOWN. *TR
KEYSTONE
MONTANA-MOUNTAINEER
(2002) - EQUIPMENT
Jul 2, 2013
Incident date: Jun 30, 2013
TL* THE CONTACT OWNS A 2002 KEYSTONE MONTANA MOUNTAINEER TRAILER. THE CONTACT STATED THAT THE CAMPER HAD A SMELL OF AMMONIA COMING FROM THE REFRIGERATOR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 07V134000 (EQUIPMENT) AND WAS TOLD BY THE MANUFACTURER THAT THE REPAIR WAS NOT FOR THE TYPE OF FAILURE THAT THE CONTACT HAD EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MILEAGE WAS UNKNOWN. *TR
Incident date: Oct 5, 2012
LAST OCTOBER WE TOOK A TRIP FROM DAYTON, OH TO ORLANDO ? DISNEY WITH OUR 2010 KEYSTONE MONTANA. ON THE RETURN TRIP FRIDAY OCT 5TH, JUST NORTH OF ATLANTA WE HAD A BLOWOUT ON ONE OF THE OEM GOODYEAR MARATHON TIRES, DRIVER SIDE REAR. *TR THERE WAS LIGHT TRAFFIC ON NEWLY BLACKTOPPED ROAD WITH CRUISE CONTROL. BOOM! TIRE AND DEBRIS WENT EVERYWHERE. THE TIRE WAS SHREDDED AND WE HAD AAA/RV C... Read more
Incident date: May 9, 2011
TL* THE CONTACT OWNS A 2010 KEYSTONE MONTANA 3750FL EQUIPPED WITH A NORCOLD REFRIGERATOR, SERIAL NUMBER 12711643. THE CONTACT MENTIONED THAT THE REFRIGERATOR MALFUNCTIONED AND IT FAILED TO COOL ITS CONTENTS. THE CONTACT ALSO STATED THAT THE REFRIGERATOR HAS BEEN REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 10E049000 ( EQUIPMENT) ON THREE DIFFERENT OCCASIONS BUT THE FAILURE RECURRED. THE MANUFACTU... Read more
Incident date: May 9, 2011
TL* THE CONTACT OWNS A 2010 KEYSTONE MONTANA 3750FL EQUIPPED WITH A NORCOLD REFRIGERATOR, SERIAL NUMBER 12711643. THE CONTACT MENTIONED THAT THE REFRIGERATOR MALFUNCTIONED AND IT FAILED TO COOL ITS CONTENTS. THE CONTACT ALSO STATED THAT THE REFRIGERATOR HAS BEEN REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 10E049000 ( EQUIPMENT) ON THREE DIFFERENT OCCASIONS BUT THE FAILURE RECURRED. THE MANUFACTU... Read more
Incident date: May 2, 2013
EQUIPMENT INVOLVED A KEYSTONE MONTANA MOUNTAINEER 362RLQ RV HITCHED TO A REESE 16K FIFTH WHEEL, PART # 30047. SPECS FOR HITCH ARE 16,000 LB GROSS TRAILER WT., 4,000 PIN WT. RV IS 11,605 LB. DRY WEIGHT, WHICH WAS THE CONDITION OF THE RV AT THE TIME OF THE ACCIDENT, WITH A PIN WT. OF 2,055 LB. IN PULLING OUT OF A CAMPSITE, SPEED 5 MPH, ON THURS., MAY 2, 2013, THE HITCH MALFUNCTIONED WITH ALL SAFETY ... Read more
Incident date: May 2, 2013
EQUIPMENT INVOLVED A KEYSTONE MONTANA MOUNTAINEER 362RLQ RV HITCHED TO A REESE 16K FIFTH WHEEL, PART # 30047. SPECS FOR HITCH ARE 16,000 LB GROSS TRAILER WT., 4,000 PIN WT. RV IS 11,605 LB. DRY WEIGHT, WHICH WAS THE CONDITION OF THE RV AT THE TIME OF THE ACCIDENT, WITH A PIN WT. OF 2,055 LB. IN PULLING OUT OF A CAMPSITE, SPEED 5 MPH, ON THURS., MAY 2, 2013, THE HITCH MALFUNCTIONED WITH ALL SAFETY ... Read more
Incident date: Apr 22, 2013
POWER KING TOWMAX STR BLEW OUT AFTER ONLY 150 (ONE HUNDRED FIFTY) MILES OF SERVICE. TIRE WAS SPARE FOR 3+ YEARS BEFORE BEING ROTATED INTO SERVICE. AS SPARE, TIRE WAS PROTECTED FROM SUN, BUT MAY HAVE EXPERIENCED UV DAMAGE DUE TO COVER NOT COMPLETELY COVERING BACK. PRESSURE OF 65PSI CONFIRMED 48 HRS PRIOR TO FAILURE. ST225/75R15, DOT 83B4 GPB 0110 DY. TIRE WAS MOUNTED IN DRIVER REAR PO... Read more
Incident date: Apr 18, 2013
TL* THE CONTACT OWNS A 2013 KEYSTONE COUGAR. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE REAR BUMPER BEGAN TO SEPARATE FROM THE VEHICLE OVER THE COURSE OF A TWO HOUR DRIVE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE BUMPER WOULD HAVE TO BE RE-ATTACHED. THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 120. UPDA... Read more
KEYSTONE
COUGAR HIGH COUNTRY
(2012) - STRUCTURE:BODY
Feb 15, 2013
Incident date: Dec 14, 2012
TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR HIGH COUNTRY FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE REAR BUMPER WAS NOT SUFFICIENTLY ATTACHED TO THE VEHICLE TO CARRY THE WEIGHT OF A BIKE RACK AND ANY OTHER EQUIPMENT HOWEVER, THE BUMPER DID FRACTURE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADDED SUPPORT GUSSETS TO REINFORCE THE BUMPER. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS ... Read more
KEYSTONE
COUGAR HIGH COUNTRY
(2012) - STRUCTURE:BODY:BUMPERS
Feb 15, 2013
Incident date: Dec 14, 2012
TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR HIGH COUNTRY FIFTH WHEEL TRAILER. THE CONTACT STATED THAT THE REAR BUMPER WAS NOT SUFFICIENTLY ATTACHED TO THE VEHICLE TO CARRY THE WEIGHT OF A BIKE RACK AND ANY OTHER EQUIPMENT HOWEVER, THE BUMPER DID FRACTURE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADDED SUPPORT GUSSETS TO REINFORCE THE BUMPER. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS ... Read more
Incident date: Jan 23, 2013
TOOK DELIVERY OF A NEW 2007 KEYSTONE MONTANA 3400RL (JANUARY 11, 2007) THAT IS STAMPED WITH A GAWR OF 7,000 LBS AND GVWR 15,500 LBS. THE FACTORY TREDIT T6 WHEELS HAVE A CASTING STAMP OF 3,042, BUT A STICKER ON THE RIM INDICATING 3,750 LBS @ 110 PSI. (AT LEAST 3,500 LBS WOULD BE REQUIRED TO MEET THE GAWR AND GVWR). WHEN WE REPLACED TIRES IN 2008, THE TIRE DEALER SAID THE STICKER LOOKED SUSPICIOU... Read more
Incident date: Aug 7, 2010
WE BOUGHT OUR 2010 KEYSTONE FUZION RV AROUND JUNE/JULY 2010. THE DEALER (CAMPING WORLD, S.C.) TOLD US THAT THE RV WAS A BRING-BACK, NEVER EVEN USED (WHICH, LOOKING BACK ON IT, MAKES ME WONDER IF THERE WERE PROBLEMS WITH THE UNIT FROM THE START). IN AUGUST 2010, WE TOOK IT ON A TRIP TO VIRGINIA. WE PLUGGED IN THE 50 AMP SERVICE AND ABOUT AN HOUR AFTER, THE UNIT CAUGHT FIRE IN THE STORAGE COMPART... Read more
Fire
Incident date: Oct 1, 2012
TL* THE CONTACT OWNS A 2010 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE REAR BUMPER SEPARATED FROM THE FRAME OF THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V355000 (STRUCTURE:BODY:BUMPERS). THE RV WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,000. UPDATED 01/30/13*LJ PICTURES RECEIVED. 01/31/13
Incident date: Oct 1, 2012
TL* THE CONTACT OWNS A 2010 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE REAR BUMPER SEPARATED FROM THE FRAME OF THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V355000 (STRUCTURE:BODY:BUMPERS). THE RV WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,000. UPDATED 01/30/13*LJ PICTURES RECEIVED. 01/31/13
Incident date: Oct 1, 2012
TL* THE CONTACT OWNS A 2010 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE REAR BUMPER SEPARATED FROM THE FRAME OF THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V355000 (STRUCTURE:BODY:BUMPERS). THE RV WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,000. UPDATED 01/30/13*LJ PICTURES RECEIVED. 01/31/13
Incident date: Jan 7, 2013
2010 KEYSTONE TRAILER. CONSUMER WRITES IN REGARDS TO TRANSFER SWITCH. *TGW THE CONSUMER STATED THERE ARE NO DEALERS IN HIS IMMEDIATE AREA, AND HE WOULD LIKE TO GET A LIST OF DEALERS IN ORDER TO HAVE THE RECALL DONE. RECALL # 11V577000. *JB
Incident date: Nov 20, 2011
I HAVE RECEIVED A RECALL NOTICE FOR A DEFAULT IN A IOTA ITS-50R TRANSFER SWITCH. THESE SWITCHES ARE EXPERIENCING HEAT RELATED FAILURES. WARNING CONTINUED USE WITHOUT REPLACING INCREASES RISK OF FIRE, PERSONAL INJURY AND PROPERTY DAMAGE. I HAVE CONTACTED THE MANUFACTURER FOR REPAIR. I INFORMED THEM THAT THE UNIT IS PERMANENTLY SET AND NOT ABLE TO BE TAKEN TO A AUTHORIZED DEALER. I WAS INFORMED THA... Read more
Incident date: Dec 22, 2012
2013 KEYSTONE FUZION 301 BUMPER PULL TRAVEL TRAILER. TRAILER WAS BRAND NEW AND THE FIRST TRIP OF 200 MILES HAD A STRUCTURAL ISSUE WITH THE CHASSIS. THE TONGUE OF THE TRAILER WHICH CONNECTS THE TRAILER TO THE TRUCK HAS BEGUN TO BUCKLE. I HAVE A CERTIFIED WEIGHT TICKET TO VERIFY THE GROSS VEHICLE WEIGHT RATING WAS WITHIN FACTORY SPECS. THIS CAN BE A DEADLY HAZARD ON PUBLIC ROADS BECAUSE THE TRAVEL T... Read more
Incident date: Dec 3, 2012
KEYSTONE FUSION FIFTH WHEEL RV CAMPER. CONSUMER WRITES IN REGARDS TO RECALL NOTICE OF SWITCH REPLACEMENT. *SMD THE CONSUMER STATED HE WOULD LIKE TO HAVE THE PROBLEM CORRECTED, BUT THE CAMPER IS CURRENTLY IN USE AND IT WOULD BE AN INCONVENIENCE TO MOVE THE CAMPER. ALSO, THE TRUCK THAT IS USED TO MOVE THE CAMPER IS NOT AVAILABLE. THE RV CENTER STATED THEY WOULD REPLACE THE SWITCH. HOWEVER, KEYSTO... Read more
Incident date: Dec 2, 2012
TL* THE CONTACT OWNS A 2008 KEYSTONE RAPTOR TRAILER. THE CONTACT STATED THAT AN ODOR OF PROPANE FUEL WAS INSIDE THE VEHICLE. UPON INSPECTION, IT WAS FOUND THAT THE PROPANE LINE WAS DAMAGED BY CONSTANT CONTACT WITH THE TIRE, WHICH CAUSED IT TO LEAK. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 08V132000 (EQU... Read more
KEYSTONE
MONTANA-BIG SKY
(2004) - TIRES
Dec 6, 2012
Incident date: Aug 17, 2011
BLOWN TIRE ON A 2004 KEYSTONE MONTANA MODEL 3295RK 5TH WHEEL TRAILER. TIRE HAD A COMPLETE LOSS OF TREAD BELT WITH SOME TRAILER DAMAGE AT TIRE MILEAGE OF 23,100. TIRE WAS PRESENTED TO A BF GOODRICH DEALER WITH NO ATTEMPT BY THE DEALER FOR WARRANTY. LATER I RECEIVED A RECALL ON THE NEW REPLACEMENT TIRE FOR TREAD LOSS BUT NOT ON THE ORIGINAL TIRE THAT FAILED OR REMAINING 3 ORIGINAL TIRES. ALL OF ... Read more
Incident date: Feb 25, 2012
TL* THE CONTACT OWNS A 2012 KEYSTONE MONTANA. THE CONTACT STATED THAT THE FRAME FLEXES ON THE TRAILER WHICH WAS CAUSED INTERNAL AND EXTERNAL DAMAGE TO THE TRAILER. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED HIM THAT THE FLEXING OF THE FRAME WAS WITHIN THE PARAMETERS OF THE DESIGN. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DECIDED TO PUT PIN WEIGHT ON THE BACK OF THE TRAILER, RE-GLUE T... Read more
Incident date: Aug 28, 2012
DOMETIC RM2652 FRIDGE HAS FRACTURE ON BOILER. DOMETIC HAS OBVIOUS PROBLEM WITH THIS FRIDGE. THEY DID A RECALL AND I NEVER WAS NOTIFIED. THEIR RECALL WAS A SAFETY RECALL. BUT IT ALSO STATES THAT IS WE HAVE PROBLEMS LISTED THE RECALL IS VALID FOR US. I HAVE PROBLEMS LISTED AND WAS TOLD THEY WOULD NOT TAKE CARE OF REPAIRING MY FRIDGE FOR ME. IF THEY KNOW OF THE PROBLEMS WITH THEIR EQUIPMENT I THINK T... Read more
Incident date: Nov 18, 2012
TL* THE CONTACT OWNS A 2002 GMC SIERRA. THE VEHICLE WAS HITCHED TO A 2010 KEYSTONE COUGAR FIFTH WHEEL TRAILER. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT END OF THE FRAME WAS FRACTURED IN TWO PLACES NEAR THE MAIN HITCH AREA. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE VEHICLE DID NOT CALCULATE MILEAGE.
KEYSTONE
COUGAR
(2011) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS
Nov 16, 2012
Incident date: Nov 14, 2012
TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE FURNACE FUEL LINE WAS LEAKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE FUEL LINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 01/02/2013*LJ THE CONSUMER STATED THE LINE WAS RAN OVER THE FRAME, UNDER FLOOR, AND WITH BOD... Read more
Incident date: Nov 14, 2012
TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE FURNACE FUEL LINE WAS LEAKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE FUEL LINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 01/02/2013*LJ THE CONSUMER STATED THE LINE WAS RAN OVER THE FRAME, UNDER FLOOR, AND WITH BOD... Read more
KEYSTONE
SPRINGDALE
(2011) - POWER TRAIN:AXLE ASSEMBLY
Nov 6, 2012
Incident date: Jul 25, 2012
2011 KEYSTONE SPRINGDALE TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO TIRES AND AXLE ASSEMBLIES *TGW THE CONSUMER STATED THE TIRES AND AXLE ASSEMBLIES WERE NOT ADEQUATE FOR THE SPECIFIED LOADS. WITH LESS THAT 20,000 MILES OF HIGHWAY TRAVEL, BOTH AXLE ASSEMBLIES AND ALL FOUR TIRES FAILED. THE CONSUMER BELIEVED KEYSTONE SHOULD BE HELD RESPONSIBLE TO REPLACE OR REPAIR THE AXLE ASSEMBLIES TO ADEQUA... Read more
KEYSTONE
SPRINGDALE
(2011) - TIRES
Nov 6, 2012
Incident date: Jul 25, 2012
2011 KEYSTONE SPRINGDALE TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO TIRES AND AXLE ASSEMBLIES *TGW THE CONSUMER STATED THE TIRES AND AXLE ASSEMBLIES WERE NOT ADEQUATE FOR THE SPECIFIED LOADS. WITH LESS THAT 20,000 MILES OF HIGHWAY TRAVEL, BOTH AXLE ASSEMBLIES AND ALL FOUR TIRES FAILED. THE CONSUMER BELIEVED KEYSTONE SHOULD BE HELD RESPONSIBLE TO REPLACE OR REPAIR THE AXLE ASSEMBLIES TO ADEQUA... Read more
KEYSTONE
SPRINGDALE
(2011) - SUSPENSION:REAR
Nov 6, 2012
Incident date: Jul 25, 2012
2011 KEYSTONE SPRINGDALE TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO TIRES AND AXLE ASSEMBLIES *TGW THE CONSUMER STATED THE TIRES AND AXLE ASSEMBLIES WERE NOT ADEQUATE FOR THE SPECIFIED LOADS. WITH LESS THAT 20,000 MILES OF HIGHWAY TRAVEL, BOTH AXLE ASSEMBLIES AND ALL FOUR TIRES FAILED. THE CONSUMER BELIEVED KEYSTONE SHOULD BE HELD RESPONSIBLE TO REPLACE OR REPAIR THE AXLE ASSEMBLIES TO ADEQUA... Read more
KEYSTONE
SPRINGDALE
(2011) - SUSPENSION:FRONT
Nov 6, 2012
Incident date: Jul 25, 2012
2011 KEYSTONE SPRINGDALE TRAVEL TRAILER. CONSUMER WRITES IN REGARDS TO TIRES AND AXLE ASSEMBLIES *TGW THE CONSUMER STATED THE TIRES AND AXLE ASSEMBLIES WERE NOT ADEQUATE FOR THE SPECIFIED LOADS. WITH LESS THAT 20,000 MILES OF HIGHWAY TRAVEL, BOTH AXLE ASSEMBLIES AND ALL FOUR TIRES FAILED. THE CONSUMER BELIEVED KEYSTONE SHOULD BE HELD RESPONSIBLE TO REPLACE OR REPAIR THE AXLE ASSEMBLIES TO ADEQUA... Read more
Incident date: Oct 1, 2012
2011 COUGAR 26 SAB. CONSUMER WRITES IN REGARDS TO REAR BUMPER FAILURE AND RECALL THAT WAS ISSUED. RECALL # 12V355000. *TGW THE CONSUMER STATED A PASSERBY INFORMED HIM, THAT HIS REAR BUMPER WAS ABOUT TO FALL OUT. THE CONSUMER STATED THE METAL WAS EXTREMELY THIN, AND HE WANTED THE BUMPER REPLACED WITH A HEAVY DUTY BUMPER. THE DEALER INFORMED THE CONSUMER, THE BUMPER WOULD HAVE TOE BE REPLACED WITH... Read more
Incident date: Oct 2, 2012
TL* THE CONTACT OWNS A 2010 KEYSTONE RAPTOR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER AFTER HE BECAME AWARE OF NHTSA CAMPAIGN ID NUMBER: 10V238000 (EQUIPMENT). THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE RECALL REPAIRS HAD BEEN PERFOMED ONCE BEFORE. THE FAILURE MILEAGE WAS 2,000.
Incident date: Sep 22, 2012
THIS IS CONCERNING TIRES BEING USED ON THE KEYSTONE FUZION. THE BRAND OF TIRE IS CARLISLE AND THE TIRE THAT I AM HAVING PROBLEMS WITH IS THE ULTRA CRT RADIAL TRAIL, SIZE ST235/80R16. I HAD ONE TIRE SHOW SEVERE SIGNS OF SIDE WALL AND TREAD WALL SEPARATION SO IT WAS REPLACED. DURING A SHORT TRIP, I HAD A BLOW OUT ON ANOTHER TIRE. I HAVE SINCE HAD IT REPLACED AS WELL, AND I AM ALSO WORKING ON REP... Read more
Incident date: Sep 22, 2012
THIS IS CONCERNING TIRES BEING USED ON THE KEYSTONE FUZION. THE BRAND OF TIRE IS CARLISLE AND THE TIRE THAT I AM HAVING PROBLEMS WITH IS THE ULTRA CRT RADIAL TRAIL, SIZE ST235/80R16. I HAD ONE TIRE SHOW SEVERE SIGNS OF SIDE WALL AND TREAD WALL SEPARATION SO IT WAS REPLACED. DURING A SHORT TRIP, I HAD A BLOW OUT ON ANOTHER TIRE. I HAVE SINCE HAD IT REPLACED AS WELL, AND I AM ALSO WORKING ON REP... Read more