Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
Incident date: Mar 16, 2014
WE HAD TOWMAX STR ST 235-80R16,POWER KING RADIAL DOT 83B5 GPB TIRES ON OUR KEYSTONE RAPTOR CAMPER. WHILE DRIVING ON I-95 N IN GEORGIA, WE HAD A BLOWOUT. ONE TIRE WAS COMPLETELY SHREDDED, AND IT DAMAGED THE CAMPER IN THE AMOUNT OF $1470.21 WE CHANGED THE TIRE AND PROCEEDED HOME. ON INSPECTING THE REST OF THE TIRES, WE FOUND A SECOND TIRE WITH A BULGE, AND A THIRD WITH WIRES THROUGH THE TREAD. ... Read more
Incident date: Mar 16, 2014
WE HAD TOWMAX STR ST 235-80R16,POWER KING RADIAL DOT 83B5 GPB TIRES ON OUR KEYSTONE RAPTOR CAMPER. WHILE DRIVING ON I-95 N IN GEORGIA, WE HAD A BLOWOUT. ONE TIRE WAS COMPLETELY SHREDDED, AND IT DAMAGED THE CAMPER IN THE AMOUNT OF $1470.21 WE CHANGED THE TIRE AND PROCEEDED HOME. ON INSPECTING THE REST OF THE TIRES, WE FOUND A SECOND TIRE WITH A BULGE, AND A THIRD WITH WIRES THROUGH THE TREAD. ... Read more
KEYSTONE
SPRINGDALE
(2010) - TIRES
Jul 2, 2014
Incident date: Jul 1, 2014
I EXPERIENCED A TIRE BLOW OUT ON MY 2010 KEYSTONE SPRINGDALE RV. THE TIRES HAVE LESS THEN 1000 MILES ON THEM. THE TIRE IS A CARLISLE ST225/75R15 RADIAL TRAIL. I NOTICED A "BUBBLE" IN THE SIDE WALL JUST PRIOR TO THE BLOW OUT. THE TIRE SEPARATED AND BURST. THANKFULLY I WAS TRAVELING AT A LOAD RARE OF SPEED AND NO ACCIDENT OCCURRED. I WAS ABLE TO CHANGE TO MY SPARE. UPON INSPECTION OF THE REMAINING T... Read more
Incident date: Jun 20, 2014
TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR DRIVER'S SIDE CORNER PANEL DETACHED FROM THE VEHICLE. THE CONTACT NOTICED THAT THE REAR DRIVER SIDE AXLE WAS SEVERELY DAMAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,200.
Incident date: Jun 20, 2014
TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR DRIVER'S SIDE CORNER PANEL DETACHED FROM THE VEHICLE. THE CONTACT NOTICED THAT THE REAR DRIVER SIDE AXLE WAS SEVERELY DAMAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,200.
Incident date: Jun 6, 2014
I WAS TRAVELING EAST ON I-20 IN ALABAMA TOWING MY 2013 FOREST RIVER XLR 300X12. THE CURB SIDE REAR TIRE (2 AXLES) DISINTEGRATED WITHOUT WARNING, CAUSING DAMAGE TO THE SIDE OF MY TRAILER AND TO THE RIM. I INSTALLED THE SPARE AND LIMPED HOME. I DECIDED TO REPLACE ALL OF THE TIRES. WHEN THE STREET SIDE FRONT TIRE WAS INSPECTED AFTER REMOVAL, IT SHOWED OBVIOUS SIGNS OF TREAD/BELT SEPARATION (DEFOR... Read more
Incident date: May 23, 2014
POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 15 MPH, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE BEGAN TO COME OFF AS IF PEELED, AND THE TREAD BEGAN TO CUT UP THE UNDERSIDE OF THE TRAILER AS IT SPUN AROUND WITH THE TIRE. THE CIRCULATING TREAD TOR... Read more
Incident date: May 23, 2014
POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 15 MPH, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE BEGAN TO COME OFF AS IF PEELED, AND THE TREAD BEGAN TO CUT UP THE UNDERSIDE OF THE TRAILER AS IT SPUN AROUND WITH THE TIRE. THE CIRCULATING TREAD TOR... Read more
Incident date: May 23, 2014
POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 55 MPH AND LESS THAN AN HOUR AFTER A BLOWOUT OF THE SAME MAKE AND MODEL OF TIRE, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE CAME OFF AS IF PEELED, AND CONTINUED THE DAMAGE TO THE UNDERSIDE OF THE TRAIL... Read more
Incident date: May 23, 2014
POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 55 MPH AND LESS THAN AN HOUR AFTER A BLOWOUT OF THE SAME MAKE AND MODEL OF TIRE, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE CAME OFF AS IF PEELED, AND CONTINUED THE DAMAGE TO THE UNDERSIDE OF THE TRAIL... Read more
KEYSTONE
BULLET PREMIER
(2013) - SUSPENSION:REAR
May 23, 2014
Incident date: Mar 10, 2014
TL* THE CONTACT OWNS A 2013 KEYSTONE PREMIERE BULLET TRAILER. THE CONTACT STATED THAT THE REAR AXLE WAS BENT WHEN HE INSPECTED THE VEHICLE AND IT CAUSED THE REAR TIRES TO BECOME WORN. WHEN THE CONTACT INSPECTED THE VEHICLE HE OBSERVED THAT THE AXLE WAS BENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILUR... Read more
Incident date: May 1, 2014
THE WELDS ON THE SPARE TIRE CARRIER START TEARING FROM IT BEING TIGHTENED TO MUCH TO THE REAR BUMPER CAUSING THE SPARE TIRE TO START LEANING IN A BACK POSITION. IF THE CARRIER IS NOT REPLACED , THE SPARE TIRE WILL FALL OFF WHEN THE WELDS COMPLETELY BRAKE (THIS IS LIKELY TO HAPPEN WHEN THE VEHICLE IS IN MOTION) . *TR
Incident date: May 1, 2014
THE WELDS ON THE SPARE TIRE CARRIER START TEARING FROM IT BEING TIGHTENED TO MUCH TO THE REAR BUMPER CAUSING THE SPARE TIRE TO START LEANING IN A BACK POSITION. IF THE CARRIER IS NOT REPLACED , THE SPARE TIRE WILL FALL OFF WHEN THE WELDS COMPLETELY BRAKE (THIS IS LIKELY TO HAPPEN WHEN THE VEHICLE IS IN MOTION) . *TR
Incident date: Apr 29, 2014
WE RECENTLY PURCHASED A USED 2011 KEYSTONE OUTBACK TOY HAULER-STYLE TRAVEL TRAILER. IT HAS A SIDE-ENTRY GARAGE ON THE FRONT OF THE TRAILER. KEYSTONE ADVERTISES THE TRAILER AS CAPABLE OF TRANSPORTING A FULL-SIZED MOTORCYCLE IN THE GARAGE. UNFORTUNATELY, THERE'S A DEFECTIVE DESIGN IN THE LOADING RAMP THAT MAKES GETTING A MOTORCYCLE IN THE GARAGE VERY DANGEROUS AND ALMOST IMPOSSIBLE. THE PROBL... Read more
Crash
Incident date: Apr 25, 2014
TL-THE CONTACT OWNS A 2009 KEYSTONE FUZION RV. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH A STANDARD GENERATOR. THE TRANSFER SWITCH MODEL NUMBER WAS IOTA ITS-50R. THE TRANSFER SWITCH OVERHEATED WHICH CAUSED DAMAGE TO THE INTERNAL WIRES AND MELTED THE TRANSFER BOX. THERE WERE NO FLAMES VISIBLE. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 11V577000 (ELECTRICAL SYST... Read more
Fire
Incident date: Apr 13, 2014
I PURCHASED A NEW5TH WHEEL RV IN JULY 2013 AND I HAVE HAD 2 TIRE BLOW OUTS WITHIN 8 MONTHS SINCE I BOUGHT IT. I ALWAYS CHECK AND MAINTAIN THE RECOMENDED 80 PSI COLD PRESSURE THAT THE TIRE CALLS FOR AND I KEEP MY HIGHWAY SPEED BELOW 65 MPH. IT APPEARS TO BE TREAD SEPERATION AND IT HAS DONE EXTENSIVE DAMAGE TO MY RV BOTH TIMES. I HAVE HAD THE RV REPAIRED BY A RV DEALER BOTH TIMES. *JS
Incident date: Apr 21, 2014
APPROXIMATELY 25 MILES FROM HOME, #1 BLOWOUT OCCURRED NEAR MILE MARKER (MM) 175 ON I-75, RT REAR, TREAD COMPLETELY TORN OFF, WRAPPED AROUND AXLE, PUT HOLE IN JACK HYDRAULIC LINE AND DID STRUCTURAL DAMAGE TO RIGHT SIDE. HAD GOOD SAM PUT ON SPARE. #2 BLOWOUT OCCURED AT MM 145 ON I-75, LEFT REAR, MINIMAL DAMAGE. GOOD SAM BROUGHT A NEW HERCULES POWER STR TIRE AND MOUNTED IT. WENT TO CAMPING WORLD FT M... Read more
KEYSTONE
MONTANA MOUNTAINEER
(2014) - WHEELS
Apr 25, 2014
Incident date: Dec 19, 2013
FOLLOWING INSTRUCTIONS IN RV OWNERS MANUAL I CHECKED LUG NUT TORQUE AT SELLING DEALER. TORQUE WAS TOO HIGH. LATER SERVICE TECHNICIAN REPLACED THE FOUR WHEEL HUBS. SELLING DEALER SERVICE MANAGER REFUSED TO REPLACE BEARING CUPS AND BEARINGS IN MATCHED SETS. I CALLED DEXTER ASKING HELP. DEXTER SHOWED ME IN THE WEBSITE REPLACING SETS IS RECOMMENDED. THIS WAS BEFORE WE LEFT OREGON TO TEXAS FOR TH... Read more
KEYSTONE
MONTANA MOUNTAINEER
(2014) - SERVICE BRAKES
Apr 25, 2014
Incident date: Dec 19, 2013
FOLLOWING INSTRUCTIONS IN RV OWNERS MANUAL I CHECKED LUG NUT TORQUE AT SELLING DEALER. TORQUE WAS TOO HIGH. LATER SERVICE TECHNICIAN REPLACED THE FOUR WHEEL HUBS. SELLING DEALER SERVICE MANAGER REFUSED TO REPLACE BEARING CUPS AND BEARINGS IN MATCHED SETS. I CALLED DEXTER ASKING HELP. DEXTER SHOWED ME IN THE WEBSITE REPLACING SETS IS RECOMMENDED. THIS WAS BEFORE WE LEFT OREGON TO TEXAS FOR TH... Read more
KEYSTONE
MONTANA MOUNTAINEER
(2014) - ENGINE AND ENGINE COOLING
Apr 25, 2014
Incident date: Dec 26, 2013
DECEMBER 26, 2013, MY WIFE AND I STOPPED AT A REST STOP IN VAN HORN, TEXAS FOR A FEW HOURS REST. OUR RV WAS NOT MANUFACTURED WITH A FURNACE AIR RETURN DUCT. WE HAD JUST BOUGHT A NEW DODGE 3500 WITH A CUMMINS DIESEL ENGINE HAVING ALL THE BELLS & WHISTLES (FIRST FOR US). WAKING UP I DECIDE TO SHOW OFF THE (NEW TO US) ENGINE REMOTE START FEATURE. BEFORE THE ENGINE STARTED I WAS PUTTING ON MY SHOES... Read more
1 injured
KEYSTONE
MONTANA MOUNTAINEER
(2014) - STRUCTURE
Apr 25, 2014
Incident date: Dec 26, 2013
NFPA 7.2.4 SHOWER STALLS. IN NO CASE SHALL THE DEPTH OF A SHOWER RECEPTOR BE LESS THAN 2 IN. (51 MM) OR THAN 9 IN. (229 MM). MEASURED FROM THE TOP OF THE FINISHED DAM OR THRESHOLD TO THE TOP OF THE DRAIN. SHOWER IN MY RV MEASURES 10 1/2" TECHNICAL MGR. ASKS WHAT DOES THAT HURT? KEYSTONE ISN'T GOING TO CHANGE OUT THAT SHOWER STALL. TECH MGR. MEETING ME IN TX. TOLD ME 4 + TIMES I HAD AGREE TO ... Read more
KEYSTONE
MONTANA MOUNTAINEER
(2014) - STRUCTURE
Apr 25, 2014
Incident date: Dec 26, 2013
VISITING IN HOUSTON, TX. 2013 CHRISTMAS HOLIDAYS I WAS CLEANING INSIDE RV MOUNTAINEERS BASEMENT. I NOTICED ONE OF THE (THAT WAS IN VISION) ALUMINUM FLOOR JOISTS WAS SAWED PART OF THE WAY INTO. THIS FLOOR JOISTS THAT WAS SAWED PART OF THE WAY INTO IS NEXT TO A VERTICAL PLUMBING PIPE. PLUMBING INSTALLER MAY HAVE SAWED THIS FLOOR JOISTS. I LATER EMAILED A CONSUMER REP. AT KEYSTONE RV ASKING IF TH... Read more
KEYSTONE
MONTANA MOUNTAINEER
(2014) - STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Apr 25, 2014
Incident date: Dec 26, 2013
BEFORE RETURNING TO OR. I TOOK MY RV TO HOUSTON METALLURGICAL LABORATORY, INC. I SUSPECTED SOME POSSIBLE CORROSION. (EXCERPT). OUR FIRST OBSERVATION WAS THE ALUMINUM WELDING OF THE FLOOR FRAMEWORK IN WHICH WE COULD SEE SOME OF THE WELDING WOULD NOT BE ACCEPTABLE TO VISUAL INSPECTION TO MORE THAN ONE WELDING CODE......ONE EXAMPLE.....PHOTO PAGES #1 THRU 7 SHOW WELDS THAT WOULD NOT PASS A VISUAL I... Read more
Incident date: Jan 30, 2013
THE EMERGENCY EXIT WINDOW AT THE REAR OF THE RV IS BLOCKED BY THE LADDER. THE WINDOW WILL NOT OPEN ENOUGH TO PERMIT EXIT AND UNDER AN EMERGENCY (FIRE) CONDITION. *TR
Incident date: Feb 6, 2014
WHILE DRIVING MY NEW 2014 KEYSTONE, CARBON 5TH WHEEL ON THE FREEWAY, THE SCREWS THAT HOLD THE OUT DOOR COMPARTMENT FOR THE FUEL TANK HOSE FELL OUT AND THE DOOR WAS HANGING ON BY ONLY SEVERAL SCREWS. IF THE DOOR HAD FALLEN OFF OR COME OPEN AND THE FUEL NOZZLE FELL OUT IT COULD HAVE CAUSED A MAJOR ACCIDENT ON THE FREEWAY. THE RV DEALER ALSO REPLACED THE SCREWS THAT FELL OUT THAT HOLD THE WHEEL COVER... Read more
Incident date: Jul 2, 2011
2010 KEYSTONE FUZION II 5TH WHEEL UNIT. HAD TRANSFER SWITCH REPAIRED UNDER RECALL. HAD SEVERAL ITEMS REPAIRED, I.E. LIGHT FIXTURES, REAR RAMP WIRING, HOLDING TANK VALVE REPLACEMENTS AND REPAIRS, TIRE FAILURES. ISSUE NOW IS A WARNING LIGHT IN THE MAIN FUSE PANEL INDICATING A BLOWN FUSE. UPON CONTACTING MANUFACTURER, THE CUSTOMER SERVICE REP INDICATES THAT THERE IS NO TYPE OF STANDARD WIRING, PIP... Read more
Incident date: Apr 4, 2014
WE OWN A 2013 KEYSTONE COUGAR 5TH WHEEL MODEL 331MKS. ON 4/4/14 WE WERE AT A CAMPGROUND AND STARTED TO SET UP. THE RIG WAS ONLY ON 12V BATTERY POWER. I HAD NOT YET CONNECTED TO SHORE POWER. WHEN I PUSHED THE BUTTON TO LOWER THE LANDING GEAR, NOTHING HAPPENED. I TRIED THE REMOTE CONTROL, AND NOTHING HAPPENED AGAIN. I WENT TO GET THE POWER CORD INTENDING TO PLUG IT IN. THE CORD WAS IN THE STORAGE AR... Read more
Fire
KEYSTONE
MINI KLASSIC
(9999) - EQUIPMENT:MECHANICAL
Mar 24, 2014
Incident date: Dec 19, 2011
ON OCTOBER 30 2013 I RECEIVED A CERTIFIED LETTER TO INFORM ME OF A LKQ WHEEL RECALL. THIS RECALL IS FOR A NEW AFTERMARKET WHEEL IDENTIFIED AS 2009 HONDA ACCORD. I HAVE BEEN UNABLE ALONG WITH NUMEROUS INDIVIDUALS TO GET INFORMATION ON WHAT HAS PROMPTED THIS RECALL. THAT BEING SAID I BELIEVE THERE NEEDS TO BE MORE MONITORING OF AFTERMARKET PARTS RECALLS. I DON'T BELIEVE THIS IS A VIABLE WAY TO GET T... Read more
Incident date: Mar 15, 2014
TL* THE CONTACT OWNS A 2006 KEYSTONE CAMBRIDGE RV. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE TIRE BECAME FLAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WHEELS WERE CRACKED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 05V201000 (WHEELS) BUT WAS ADVISED THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURE WAS NOTIFIED OF THE DEFECT. ... Read more
Incident date: Dec 28, 2013
I AM A RETIRED AIRFORCE AIRCRAFT TECHNICAN.I HAVE A CDL. THEREFORE,I KNOW THE IMPORTANCE OF PROPER VEHICLE MAINTENANCE. THERE HAS ONLY BEEN 2 TRIPS(PGH.PA. & DALLAS,TEX.)ON THIS RV SINCE PURCHASED.ON THE DAY IN QUESTION,I CHECKED AIR PRESSURE OF ALL TIRES(TOW VEHICLE & RV).I WAS ON I-20 EASTBOUND ABOUT 65 MI. FROM DALLAS,TEXAS WHEN,I HEARD A LOUD BANG.THE RVPASSENGER SIDE FRONT TIRE BLEW OUT.IN A... Read more
Incident date: Dec 28, 2013
I AM A RETIRED AIRFORCE AIRCRAFT TECHNICAN.I HAVE A CDL. THEREFORE,I KNOW THE IMPORTANCE OF PROPER VEHICLE MAINTENANCE. THERE HAS ONLY BEEN 2 TRIPS(PGH.PA. & DALLAS,TEX.)ON THIS RV SINCE PURCHASED.ON THE DAY IN QUESTION,I CHECKED AIR PRESSURE OF ALL TIRES(TOW VEHICLE & RV).I WAS ON I-20 EASTBOUND ABOUT 65 MI. FROM DALLAS,TEXAS WHEN,I HEARD A LOUD BANG.THE RVPASSENGER SIDE FRONT TIRE BLEW OUT.IN A... Read more
Incident date: Dec 28, 2013
I AM A RETIRED AIRFORCE AIRCRAFT TECHNICAN.I HAVE A CDL. THEREFORE,I KNOW THE IMPORTANCE OF PROPER VEHICLE MAINTENANCE. THERE HAS ONLY BEEN 2 TRIPS(PGH.PA. & DALLAS,TEX.)ON THIS RV SINCE PURCHASED.ON THE DAY IN QUESTION,I CHECKED AIR PRESSURE OF ALL TIRES(TOW VEHICLE & RV).I WAS ON I-20 EASTBOUND ABOUT 65 MI. FROM DALLAS,TEXAS WHEN,I HEARD A LOUD BANG.THE RVPASSENGER SIDE FRONT TIRE BLEW OUT.IN A... Read more
Incident date: Dec 20, 2013
WE BOUGHT A KEYSTONE ALPINE NOV 2012 AND MADE 5000 MILES ON THE 5TH WHEEL TIRES. TRAVELING FROM MPLS TO MADISON WI HAD A BLOW OUT CAUSING SEVERAL THOUSANDS OF DOLLARS TO THE 5TH WHEEL PLUS THE WRECKER SERVICE FEES. THIS WAS ON A TWO LANE HIGHWAY AND PARTS OF THE TIRE WENT ALL OVER INTO THE OPPOSITE LANE CAUSING GREAT DANGER THE TIRE WAS A TOWNMASTER ST235/80R16. WE ENDED UP HAVING TO BUY 4 NEW FIR... Read more
KEYSTONE
SPRINGDALE
(2006) - WHEELS
Dec 26, 2013
Incident date: Sep 10, 2013
I PURCHASED ONE OF THE POST-KATRINA FEMA TRAILERS IN JUN 2010 AT AUCTION. IT IS A 26 FOOT, RV CONFIGURED UNIT. ON MY LAST TRIP, SEP '13, TWO ADJACENT WHEEL STUDS SHEARED OFF ONE WHEEL SOMEWHERE ON THE ROAD. THE STUDS ARE SEVERELY RUSTED, ODD DISCOLORATION, YET THE NUTS HAVE NO RUST. I HAVE PHOTOS OF THE WHEEL, DRUM AND STUD PIECE W/NUT, IF DESIRED FOR INFORMATION. A THIRD SHEARED OFF WHEN REMOV... Read more
Incident date: Sep 15, 2013
TIRE PRESSURE ON 2012 KEYSTONE RAPTOR 300MP TOY HAULER, MFG. IN 4/2012, WAS CHECKED AND ADJUSTED AND LUG NUTS TORQUED BEFORE TRIP. TIRES HAD 7,296 MILES ON THEM. ROUGH ROAD ENCOUNTERED ON I-84 NORTH SOUTH OF HARTFORD CONN. RIGHT REAR TIRE BLEW OUT CAUSING $3832 IN DAMAGE TO THE SIDE OF THE TRAILER AND TRAILER BRAKE LIGHTS PLUS $215 FOR NEW TIRE. TIRE MFG. DATE WAS (4911). 714 MILES LATER FRONT RIG... Read more
Incident date: Nov 26, 2013
I HAVE A 2012 COPPER CANYON FIFTH WHEEL, IN WHICH MY RECENT TRIP I HAD 2 BLOWOUTS. I HAVE THE POWERKING 235 80 16, DOT 83B5 GPB TIRES. IT WAS 56 DEGREES OUTSIDE, SO I DON'T BELIEVE THEY WERE OVER HEATED, AIR PRESSURE WAS SET PRIOR TO LEAVING ON TRIP. THESE TIRES HAVE LESS THAN 4000 MILES ON THEM. AT THIS POINT I AM NOT COMFORTABLE DRIVING ON THE REMAINING TIRES. WHEN TIRE BLEW OUT DID DAMAGE T... Read more
Incident date: Aug 16, 2013
TL* THE CONTACT OWNS A 2013 KEYSTONE MONTANA 3900FB TRAILER EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE: 235/80R/16E. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT PASSENGER'S SIDE TIRE FAILED AND CAUSED DAMAGE TO THE ALUMINUM WHEELS OF THE VEHICLE. THE CONTACT CALLED ROADSIDE ASSISTANCE, WHO WAS ABLE TO INSTALL THE SPARE TIRE. THE FAILURE RECURRED TWICE AND THE VEHICLE WA... Read more
Incident date: Nov 17, 2013
TOWING MY KEYSTONE RAPTOR 310TS, IN LESS THEN 4000 MILES I HAVE SEPARATED 3 POWER KING TOWMAX TIRES. TWO OF THEM WERE ON MY LAST TRIP. ONLY ONE OF THE THREE ACTUALLY BLEW OFF THE RIM (DESTROYING THE RIM). THE FIRST TIRE WAS ADJUSTED AND REPLACED BY THE TIRE MFG. THE LAST TWO JUST HAPPENED BUT I THINK IT IS TIME TO FIND A BETTER QUALITY TIRE AND I'LL HAVE TO ORDER A RIM. *TR
Incident date: Sep 3, 2013
TL* THE CONTACT OWNS A 2012 KEYSTONE RETREAT RECREATIONAL VEHICLE. THE CONTACT STATED THE ELECTRICAL SYSTEM FAILED AND CAUSED ALL OF THE ELECTRICAL EQUIPMENT TO MALFUNCTION. THE CONTACT ALSO WANTED TO STATE THAT THE SIDING SEPARATED, AND THE FLOOR BASE WAS UNSTABLE. THE DEALER REPLACED THE SIDING; HOWEVER, THE ELECTRICAL FAILURE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS... Read more
Incident date: Sep 3, 2013
TL* THE CONTACT OWNS A 2012 KEYSTONE RETREAT RECREATIONAL VEHICLE. THE CONTACT STATED THE ELECTRICAL SYSTEM FAILED AND CAUSED ALL OF THE ELECTRICAL EQUIPMENT TO MALFUNCTION. THE CONTACT ALSO WANTED TO STATE THAT THE SIDING SEPARATED, AND THE FLOOR BASE WAS UNSTABLE. THE DEALER REPLACED THE SIDING; HOWEVER, THE ELECTRICAL FAILURE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS... Read more
KEYSTONE
SPRINGDALE
(2012) - TIRES
Oct 27, 2013
Incident date: Oct 25, 2013
TRAVELING ON FREEWAY AT 55MPH PULLING 2012 KEYSTONE COUGAR 1/2 TON SERIES. THE TREAD ON THE RIGHT FRONT TIRE ON TRAILER PEELED OFF CAUSING DAMAGE TO THE FENDER AND UNDER BELLY LINING AND ELECTRIC BRAKE WIRES. TIRE WERE ORIGINAL WITH LITTLE WEAR, POWER KING, TOWMAX ST225/75R15 LOAD D DOT 83B4. DROVE TO TOWN FOR A REPLACEMENT. AFTER SPEAKING WITH THE TIRE GUY HE CHECKED MY OTHER THREE TIRES AND FOUN... Read more
Incident date: May 24, 2013
TIRES ARE APPROXIMATELY 1.5 YEARS OF AGE BASED ON "0111" DOT CODE AND HAVE APPROXIMATELY 2000 MILES OF USE (NO SIGNS OF DRY ROT OR OTHER FAILURE PRIOR TO TREAD SEPARATION 1ST INCIDENT MAY 24TH 2013 WHILE TRAVELING APPROXIMATELY 60 MPH ON A FARM TO MARKET ROAD I HAD A POWERKING TOWMAX ST235/80R16 TIRES BLOWOUT AND TREAD SEPARATION. REPLACED TIRE AND RETURNED HOME (~150 MILES) CONTACTED DYNAMIC T... Read more
Incident date: May 24, 2013
TIRES ARE APPROXIMATELY 1.5 YEARS OF AGE BASED ON "0111" DOT CODE AND HAVE APPROXIMATELY 2000 MILES OF USE (NO SIGNS OF DRY ROT OR OTHER FAILURE PRIOR TO TREAD SEPARATION 1ST INCIDENT MAY 24TH 2013 WHILE TRAVELING APPROXIMATELY 60 MPH ON A FARM TO MARKET ROAD I HAD A POWERKING TOWMAX ST235/80R16 TIRES BLOWOUT AND TREAD SEPARATION. REPLACED TIRE AND RETURNED HOME (~150 MILES) CONTACTED DYNAMIC T... Read more
Incident date: Sep 30, 2013
WE OWN A 2013 KEYSTONE MONTANA 3582RL 5TH WHEEL TRAILER THAT WE PURCHASED SEPTEMBER, 2012. THE TIRES WERE GOODYEAR MARATHON ST235/80R16, E RATED, DOT #1512. THE TIRES HAVE LESS THAN 10,000 MILES. ON SEPTEMBER 30, 2013, WE PULLED INTO AN RV PARK IN PENDLETON, OREGON, AND NOTED THE LEFT REAR TIRE WAS FLAT. THE ROADSIDE SERVICE, NOTED THE TREAD WAS SEPARATING AND THE SERVICE PROVIDER ESTIMATED THA... Read more
Incident date: Sep 25, 2013
TL* HE CONTACT OWNS A 2010 KEYSTONE SPRINTER WITH TOWMAX STR TIRES. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE FRONT PASSENGER AND REAR DRIVER'S SIDE TIRES BLEW. ON A SEPARATE OCCASION, THE REAR PASSENGER AND FRONT DRIVER TIRES BECAME BLISTERED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE OF BOTH THE VEHICLE AND THE TIRES WAS 100. THE CONS... Read more
Incident date: Aug 5, 2012
TOWING 5TH WHEEL CAMPER DOWN INTERSTATE. ALL 4 TIRES ON TRAILER DEVELOPED BULGES AND 2 BLEW OUT. DAMAGE WASN'T TOO BAD BUT CAUSED A MAJOR DISRUPTION IN TRAVEL. HAD TO BUY 4 NEW TIRES FOR CAMPER.
Incident date: Apr 15, 2013
I BLEW 3 POWER KING TOW MAX ST235/80-16E TIRES ON MY 2011 KEYSTONE 3912 LEV RAPTOR. THE TIRES COMPLETELY FAILED WITH THE CAP COMING OFF IN ONE PIECE. THIS HAPPENED WITH 3 OF THE 6 TIRES ON 3 DIFFERENT OCCASIONS ALL OF WHICH OCCURRED IN APRIL OF THIS YEAR. NOTE: I FEEL ALL TOWED RV'S SHOULD BE REQUIRED TO HAVE TIRES RATED FOR OVER 75 MPH OR THEY SHOULD BE REQUIRED TO WARN ALL CUSTOMERS VERBALLY AND... Read more
Incident date: Mar 15, 2013
TL* THE CONTACT OWNS A KEYSTONE RV TRAILER EQUIPPED WITH FOUR GOOD YEAR MARATHON TIRES, SIZE: T235/80 R16. THE CONTACT STATED THAT WHILE HAULING THE TRAILER THE FRONT PASSENGER TIRE BLEW. THE CONTACT CALLED ROADSIDE ASSISTANCE, WHO REPLACED THE TIRE WITH A SPARE TIRE. THE TIRE WAS NOT INSPECTED OR DIAGNOSED. THE TIRE WAS REPLACED. THE CONTACT HAD EXPERIENCED THE SAME ISSUE WITH TWO OTHER TIRES, BO... Read more
Incident date: Feb 14, 2013
THIS IS A 2 BATH UNIT--F BATH HAS A FLUSH SYSTEM FOR THE TOILET--THE MID BATH DOES NOT HAVE A FLUSH SYSTEM--SO THE WASTE IS NOT ABLE TO BE FLUSHED OUT--CALLED KEYSTONE AND WAS TOLD THEY TRIED TO PUT A FLUSH SYSTEM IN BUT IT DID NOT WORK-- SO WHY DON'T I GO OUT AND BUY A HOSE AND PUT IT DOWN THE TOILET---I PAID $94,000.00 FOR THIS--IT IS UNSANITARY AND I FEEL THAT KEYSTONE NOT ME SHOULD FIX THIS PR... Read more
Incident date: Feb 14, 2013
THIS IS A 2 BATH UNIT--F BATH HAS A FLUSH SYSTEM FOR THE TOILET--THE MID BATH DOES NOT HAVE A FLUSH SYSTEM--SO THE WASTE IS NOT ABLE TO BE FLUSHED OUT--CALLED KEYSTONE AND WAS TOLD THEY TRIED TO PUT A FLUSH SYSTEM IN BUT IT DID NOT WORK-- SO WHY DON'T I GO OUT AND BUY A HOSE AND PUT IT DOWN THE TOILET---I PAID $94,000.00 FOR THIS--IT IS UNSANITARY AND I FEEL THAT KEYSTONE NOT ME SHOULD FIX THIS PR... Read more