Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,147 complaints for KEYSTONE
Incident date: Apr 21, 2014
APPROXIMATELY 25 MILES FROM HOME, #1 BLOWOUT OCCURRED NEAR MILE MARKER (MM) 175 ON I-75, RT REAR, TREAD COMPLETELY TORN OFF, WRAPPED AROUND AXLE, PUT HOLE IN JACK HYDRAULIC LINE AND DID STRUCTURAL DAMAGE TO RIGHT SIDE. HAD GOOD SAM PUT ON SPARE. #2 BLOWOUT OCCURED AT MM 145 ON I-75, LEFT REAR, MINIMAL DAMAGE. GOOD SAM BROUGHT A NEW HERCULES POWER STR TIRE AND MOUNTED IT. WENT TO CAMPING WORLD FT M... Read more
KEYSTONE
MONTANA MOUNTAINEER
(2014) — WHEELS
Apr 25, 2014
Incident date: Dec 19, 2013
FOLLOWING INSTRUCTIONS IN RV OWNERS MANUAL I CHECKED LUG NUT TORQUE AT SELLING DEALER. TORQUE WAS TOO HIGH. LATER SERVICE TECHNICIAN REPLACED THE FOUR WHEEL HUBS. SELLING DEALER SERVICE MANAGER REFUSED TO REPLACE BEARING CUPS AND BEARINGS IN MATCHED SETS. I CALLED DEXTER ASKING HELP. DEXTER SHOWED ME IN THE WEBSITE REPLACING SETS IS RECOMMENDED. THIS WAS BEFORE WE LEFT OREGON TO TEXAS FOR TH... Read more
KEYSTONE
MONTANA MOUNTAINEER
(2014) — SERVICE BRAKES
Apr 25, 2014
Incident date: Dec 19, 2013
FOLLOWING INSTRUCTIONS IN RV OWNERS MANUAL I CHECKED LUG NUT TORQUE AT SELLING DEALER. TORQUE WAS TOO HIGH. LATER SERVICE TECHNICIAN REPLACED THE FOUR WHEEL HUBS. SELLING DEALER SERVICE MANAGER REFUSED TO REPLACE BEARING CUPS AND BEARINGS IN MATCHED SETS. I CALLED DEXTER ASKING HELP. DEXTER SHOWED ME IN THE WEBSITE REPLACING SETS IS RECOMMENDED. THIS WAS BEFORE WE LEFT OREGON TO TEXAS FOR TH... Read more
KEYSTONE
MONTANA MOUNTAINEER
(2014) — ENGINE AND ENGINE COOLING
Apr 25, 2014
Incident date: Dec 26, 2013
DECEMBER 26, 2013, MY WIFE AND I STOPPED AT A REST STOP IN VAN HORN, TEXAS FOR A FEW HOURS REST. OUR RV WAS NOT MANUFACTURED WITH A FURNACE AIR RETURN DUCT. WE HAD JUST BOUGHT A NEW DODGE 3500 WITH A CUMMINS DIESEL ENGINE HAVING ALL THE BELLS & WHISTLES (FIRST FOR US). WAKING UP I DECIDE TO SHOW OFF THE (NEW TO US) ENGINE REMOTE START FEATURE. BEFORE THE ENGINE STARTED I WAS PUTTING ON MY SHOES... Read more
1 injured
KEYSTONE
MONTANA MOUNTAINEER
(2014) — STRUCTURE
Apr 25, 2014
Incident date: Dec 26, 2013
NFPA 7.2.4 SHOWER STALLS. IN NO CASE SHALL THE DEPTH OF A SHOWER RECEPTOR BE LESS THAN 2 IN. (51 MM) OR THAN 9 IN. (229 MM). MEASURED FROM THE TOP OF THE FINISHED DAM OR THRESHOLD TO THE TOP OF THE DRAIN. SHOWER IN MY RV MEASURES 10 1/2" TECHNICAL MGR. ASKS WHAT DOES THAT HURT? KEYSTONE ISN'T GOING TO CHANGE OUT THAT SHOWER STALL. TECH MGR. MEETING ME IN TX. TOLD ME 4 + TIMES I HAD AGREE TO ... Read more
KEYSTONE
MONTANA MOUNTAINEER
(2014) — STRUCTURE
Apr 25, 2014
Incident date: Dec 26, 2013
VISITING IN HOUSTON, TX. 2013 CHRISTMAS HOLIDAYS I WAS CLEANING INSIDE RV MOUNTAINEERS BASEMENT. I NOTICED ONE OF THE (THAT WAS IN VISION) ALUMINUM FLOOR JOISTS WAS SAWED PART OF THE WAY INTO. THIS FLOOR JOISTS THAT WAS SAWED PART OF THE WAY INTO IS NEXT TO A VERTICAL PLUMBING PIPE. PLUMBING INSTALLER MAY HAVE SAWED THIS FLOOR JOISTS. I LATER EMAILED A CONSUMER REP. AT KEYSTONE RV ASKING IF TH... Read more
KEYSTONE
MONTANA MOUNTAINEER
(2014) — STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Apr 25, 2014
Incident date: Dec 26, 2013
BEFORE RETURNING TO OR. I TOOK MY RV TO HOUSTON METALLURGICAL LABORATORY, INC. I SUSPECTED SOME POSSIBLE CORROSION. (EXCERPT). OUR FIRST OBSERVATION WAS THE ALUMINUM WELDING OF THE FLOOR FRAMEWORK IN WHICH WE COULD SEE SOME OF THE WELDING WOULD NOT BE ACCEPTABLE TO VISUAL INSPECTION TO MORE THAN ONE WELDING CODE......ONE EXAMPLE.....PHOTO PAGES #1 THRU 7 SHOW WELDS THAT WOULD NOT PASS A VISUAL I... Read more
Incident date: Jan 30, 2013
THE EMERGENCY EXIT WINDOW AT THE REAR OF THE RV IS BLOCKED BY THE LADDER. THE WINDOW WILL NOT OPEN ENOUGH TO PERMIT EXIT AND UNDER AN EMERGENCY (FIRE) CONDITION. *TR
Incident date: Feb 6, 2014
WHILE DRIVING MY NEW 2014 KEYSTONE, CARBON 5TH WHEEL ON THE FREEWAY, THE SCREWS THAT HOLD THE OUT DOOR COMPARTMENT FOR THE FUEL TANK HOSE FELL OUT AND THE DOOR WAS HANGING ON BY ONLY SEVERAL SCREWS. IF THE DOOR HAD FALLEN OFF OR COME OPEN AND THE FUEL NOZZLE FELL OUT IT COULD HAVE CAUSED A MAJOR ACCIDENT ON THE FREEWAY. THE RV DEALER ALSO REPLACED THE SCREWS THAT FELL OUT THAT HOLD THE WHEEL COVER... Read more
Incident date: Jul 2, 2011
2010 KEYSTONE FUZION II 5TH WHEEL UNIT. HAD TRANSFER SWITCH REPAIRED UNDER RECALL. HAD SEVERAL ITEMS REPAIRED, I.E. LIGHT FIXTURES, REAR RAMP WIRING, HOLDING TANK VALVE REPLACEMENTS AND REPAIRS, TIRE FAILURES. ISSUE NOW IS A WARNING LIGHT IN THE MAIN FUSE PANEL INDICATING A BLOWN FUSE. UPON CONTACTING MANUFACTURER, THE CUSTOMER SERVICE REP INDICATES THAT THERE IS NO TYPE OF STANDARD WIRING, PIP... Read more
Incident date: Apr 4, 2014
WE OWN A 2013 KEYSTONE COUGAR 5TH WHEEL MODEL 331MKS. ON 4/4/14 WE WERE AT A CAMPGROUND AND STARTED TO SET UP. THE RIG WAS ONLY ON 12V BATTERY POWER. I HAD NOT YET CONNECTED TO SHORE POWER. WHEN I PUSHED THE BUTTON TO LOWER THE LANDING GEAR, NOTHING HAPPENED. I TRIED THE REMOTE CONTROL, AND NOTHING HAPPENED AGAIN. I WENT TO GET THE POWER CORD INTENDING TO PLUG IT IN. THE CORD WAS IN THE STORAGE AR... Read more
Fire
KEYSTONE
MINI KLASSIC
(9999) — EQUIPMENT:MECHANICAL
Mar 24, 2014
Incident date: Dec 19, 2011
ON OCTOBER 30 2013 I RECEIVED A CERTIFIED LETTER TO INFORM ME OF A LKQ WHEEL RECALL. THIS RECALL IS FOR A NEW AFTERMARKET WHEEL IDENTIFIED AS 2009 HONDA ACCORD. I HAVE BEEN UNABLE ALONG WITH NUMEROUS INDIVIDUALS TO GET INFORMATION ON WHAT HAS PROMPTED THIS RECALL. THAT BEING SAID I BELIEVE THERE NEEDS TO BE MORE MONITORING OF AFTERMARKET PARTS RECALLS. I DON'T BELIEVE THIS IS A VIABLE WAY TO GET T... Read more
Incident date: Mar 15, 2014
TL* THE CONTACT OWNS A 2006 KEYSTONE CAMBRIDGE RV. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE TIRE BECAME FLAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WHEELS WERE CRACKED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 05V201000 (WHEELS) BUT WAS ADVISED THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURE WAS NOTIFIED OF THE DEFECT. ... Read more
Incident date: Dec 28, 2013
I AM A RETIRED AIRFORCE AIRCRAFT TECHNICAN.I HAVE A CDL. THEREFORE,I KNOW THE IMPORTANCE OF PROPER VEHICLE MAINTENANCE. THERE HAS ONLY BEEN 2 TRIPS(PGH.PA. & DALLAS,TEX.)ON THIS RV SINCE PURCHASED.ON THE DAY IN QUESTION,I CHECKED AIR PRESSURE OF ALL TIRES(TOW VEHICLE & RV).I WAS ON I-20 EASTBOUND ABOUT 65 MI. FROM DALLAS,TEXAS WHEN,I HEARD A LOUD BANG.THE RVPASSENGER SIDE FRONT TIRE BLEW OUT.IN A... Read more
Incident date: Dec 28, 2013
I AM A RETIRED AIRFORCE AIRCRAFT TECHNICAN.I HAVE A CDL. THEREFORE,I KNOW THE IMPORTANCE OF PROPER VEHICLE MAINTENANCE. THERE HAS ONLY BEEN 2 TRIPS(PGH.PA. & DALLAS,TEX.)ON THIS RV SINCE PURCHASED.ON THE DAY IN QUESTION,I CHECKED AIR PRESSURE OF ALL TIRES(TOW VEHICLE & RV).I WAS ON I-20 EASTBOUND ABOUT 65 MI. FROM DALLAS,TEXAS WHEN,I HEARD A LOUD BANG.THE RVPASSENGER SIDE FRONT TIRE BLEW OUT.IN A... Read more
Incident date: Dec 28, 2013
I AM A RETIRED AIRFORCE AIRCRAFT TECHNICAN.I HAVE A CDL. THEREFORE,I KNOW THE IMPORTANCE OF PROPER VEHICLE MAINTENANCE. THERE HAS ONLY BEEN 2 TRIPS(PGH.PA. & DALLAS,TEX.)ON THIS RV SINCE PURCHASED.ON THE DAY IN QUESTION,I CHECKED AIR PRESSURE OF ALL TIRES(TOW VEHICLE & RV).I WAS ON I-20 EASTBOUND ABOUT 65 MI. FROM DALLAS,TEXAS WHEN,I HEARD A LOUD BANG.THE RVPASSENGER SIDE FRONT TIRE BLEW OUT.IN A... Read more
Incident date: Dec 20, 2013
WE BOUGHT A KEYSTONE ALPINE NOV 2012 AND MADE 5000 MILES ON THE 5TH WHEEL TIRES. TRAVELING FROM MPLS TO MADISON WI HAD A BLOW OUT CAUSING SEVERAL THOUSANDS OF DOLLARS TO THE 5TH WHEEL PLUS THE WRECKER SERVICE FEES. THIS WAS ON A TWO LANE HIGHWAY AND PARTS OF THE TIRE WENT ALL OVER INTO THE OPPOSITE LANE CAUSING GREAT DANGER THE TIRE WAS A TOWNMASTER ST235/80R16. WE ENDED UP HAVING TO BUY 4 NEW FIR... Read more
KEYSTONE
SPRINGDALE
(2006) — WHEELS
Dec 26, 2013
Incident date: Sep 10, 2013
I PURCHASED ONE OF THE POST-KATRINA FEMA TRAILERS IN JUN 2010 AT AUCTION. IT IS A 26 FOOT, RV CONFIGURED UNIT. ON MY LAST TRIP, SEP '13, TWO ADJACENT WHEEL STUDS SHEARED OFF ONE WHEEL SOMEWHERE ON THE ROAD. THE STUDS ARE SEVERELY RUSTED, ODD DISCOLORATION, YET THE NUTS HAVE NO RUST. I HAVE PHOTOS OF THE WHEEL, DRUM AND STUD PIECE W/NUT, IF DESIRED FOR INFORMATION. A THIRD SHEARED OFF WHEN REMOV... Read more
Incident date: Sep 15, 2013
TIRE PRESSURE ON 2012 KEYSTONE RAPTOR 300MP TOY HAULER, MFG. IN 4/2012, WAS CHECKED AND ADJUSTED AND LUG NUTS TORQUED BEFORE TRIP. TIRES HAD 7,296 MILES ON THEM. ROUGH ROAD ENCOUNTERED ON I-84 NORTH SOUTH OF HARTFORD CONN. RIGHT REAR TIRE BLEW OUT CAUSING $3832 IN DAMAGE TO THE SIDE OF THE TRAILER AND TRAILER BRAKE LIGHTS PLUS $215 FOR NEW TIRE. TIRE MFG. DATE WAS (4911). 714 MILES LATER FRONT RIG... Read more
Incident date: Nov 26, 2013
I HAVE A 2012 COPPER CANYON FIFTH WHEEL, IN WHICH MY RECENT TRIP I HAD 2 BLOWOUTS. I HAVE THE POWERKING 235 80 16, DOT 83B5 GPB TIRES. IT WAS 56 DEGREES OUTSIDE, SO I DON'T BELIEVE THEY WERE OVER HEATED, AIR PRESSURE WAS SET PRIOR TO LEAVING ON TRIP. THESE TIRES HAVE LESS THAN 4000 MILES ON THEM. AT THIS POINT I AM NOT COMFORTABLE DRIVING ON THE REMAINING TIRES. WHEN TIRE BLEW OUT DID DAMAGE T... Read more
Incident date: Aug 16, 2013
TL* THE CONTACT OWNS A 2013 KEYSTONE MONTANA 3900FB TRAILER EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE: 235/80R/16E. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT PASSENGER'S SIDE TIRE FAILED AND CAUSED DAMAGE TO THE ALUMINUM WHEELS OF THE VEHICLE. THE CONTACT CALLED ROADSIDE ASSISTANCE, WHO WAS ABLE TO INSTALL THE SPARE TIRE. THE FAILURE RECURRED TWICE AND THE VEHICLE WA... Read more
Incident date: Nov 17, 2013
TOWING MY KEYSTONE RAPTOR 310TS, IN LESS THEN 4000 MILES I HAVE SEPARATED 3 POWER KING TOWMAX TIRES. TWO OF THEM WERE ON MY LAST TRIP. ONLY ONE OF THE THREE ACTUALLY BLEW OFF THE RIM (DESTROYING THE RIM). THE FIRST TIRE WAS ADJUSTED AND REPLACED BY THE TIRE MFG. THE LAST TWO JUST HAPPENED BUT I THINK IT IS TIME TO FIND A BETTER QUALITY TIRE AND I'LL HAVE TO ORDER A RIM. *TR
Incident date: Sep 3, 2013
TL* THE CONTACT OWNS A 2012 KEYSTONE RETREAT RECREATIONAL VEHICLE. THE CONTACT STATED THE ELECTRICAL SYSTEM FAILED AND CAUSED ALL OF THE ELECTRICAL EQUIPMENT TO MALFUNCTION. THE CONTACT ALSO WANTED TO STATE THAT THE SIDING SEPARATED, AND THE FLOOR BASE WAS UNSTABLE. THE DEALER REPLACED THE SIDING; HOWEVER, THE ELECTRICAL FAILURE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS... Read more
Incident date: Sep 3, 2013
TL* THE CONTACT OWNS A 2012 KEYSTONE RETREAT RECREATIONAL VEHICLE. THE CONTACT STATED THE ELECTRICAL SYSTEM FAILED AND CAUSED ALL OF THE ELECTRICAL EQUIPMENT TO MALFUNCTION. THE CONTACT ALSO WANTED TO STATE THAT THE SIDING SEPARATED, AND THE FLOOR BASE WAS UNSTABLE. THE DEALER REPLACED THE SIDING; HOWEVER, THE ELECTRICAL FAILURE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS... Read more
KEYSTONE
SPRINGDALE
(2012) — TIRES
Oct 27, 2013
Incident date: Oct 25, 2013
TRAVELING ON FREEWAY AT 55MPH PULLING 2012 KEYSTONE COUGAR 1/2 TON SERIES. THE TREAD ON THE RIGHT FRONT TIRE ON TRAILER PEELED OFF CAUSING DAMAGE TO THE FENDER AND UNDER BELLY LINING AND ELECTRIC BRAKE WIRES. TIRE WERE ORIGINAL WITH LITTLE WEAR, POWER KING, TOWMAX ST225/75R15 LOAD D DOT 83B4. DROVE TO TOWN FOR A REPLACEMENT. AFTER SPEAKING WITH THE TIRE GUY HE CHECKED MY OTHER THREE TIRES AND FOUN... Read more
Incident date: May 24, 2013
TIRES ARE APPROXIMATELY 1.5 YEARS OF AGE BASED ON "0111" DOT CODE AND HAVE APPROXIMATELY 2000 MILES OF USE (NO SIGNS OF DRY ROT OR OTHER FAILURE PRIOR TO TREAD SEPARATION 1ST INCIDENT MAY 24TH 2013 WHILE TRAVELING APPROXIMATELY 60 MPH ON A FARM TO MARKET ROAD I HAD A POWERKING TOWMAX ST235/80R16 TIRES BLOWOUT AND TREAD SEPARATION. REPLACED TIRE AND RETURNED HOME (~150 MILES) CONTACTED DYNAMIC T... Read more
Incident date: May 24, 2013
TIRES ARE APPROXIMATELY 1.5 YEARS OF AGE BASED ON "0111" DOT CODE AND HAVE APPROXIMATELY 2000 MILES OF USE (NO SIGNS OF DRY ROT OR OTHER FAILURE PRIOR TO TREAD SEPARATION 1ST INCIDENT MAY 24TH 2013 WHILE TRAVELING APPROXIMATELY 60 MPH ON A FARM TO MARKET ROAD I HAD A POWERKING TOWMAX ST235/80R16 TIRES BLOWOUT AND TREAD SEPARATION. REPLACED TIRE AND RETURNED HOME (~150 MILES) CONTACTED DYNAMIC T... Read more
Incident date: Sep 30, 2013
WE OWN A 2013 KEYSTONE MONTANA 3582RL 5TH WHEEL TRAILER THAT WE PURCHASED SEPTEMBER, 2012. THE TIRES WERE GOODYEAR MARATHON ST235/80R16, E RATED, DOT #1512. THE TIRES HAVE LESS THAN 10,000 MILES. ON SEPTEMBER 30, 2013, WE PULLED INTO AN RV PARK IN PENDLETON, OREGON, AND NOTED THE LEFT REAR TIRE WAS FLAT. THE ROADSIDE SERVICE, NOTED THE TREAD WAS SEPARATING AND THE SERVICE PROVIDER ESTIMATED THA... Read more
Incident date: Sep 25, 2013
TL* HE CONTACT OWNS A 2010 KEYSTONE SPRINTER WITH TOWMAX STR TIRES. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE FRONT PASSENGER AND REAR DRIVER'S SIDE TIRES BLEW. ON A SEPARATE OCCASION, THE REAR PASSENGER AND FRONT DRIVER TIRES BECAME BLISTERED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE OF BOTH THE VEHICLE AND THE TIRES WAS 100. THE CONS... Read more
Incident date: Aug 5, 2012
TOWING 5TH WHEEL CAMPER DOWN INTERSTATE. ALL 4 TIRES ON TRAILER DEVELOPED BULGES AND 2 BLEW OUT. DAMAGE WASN'T TOO BAD BUT CAUSED A MAJOR DISRUPTION IN TRAVEL. HAD TO BUY 4 NEW TIRES FOR CAMPER.
Incident date: Apr 15, 2013
I BLEW 3 POWER KING TOW MAX ST235/80-16E TIRES ON MY 2011 KEYSTONE 3912 LEV RAPTOR. THE TIRES COMPLETELY FAILED WITH THE CAP COMING OFF IN ONE PIECE. THIS HAPPENED WITH 3 OF THE 6 TIRES ON 3 DIFFERENT OCCASIONS ALL OF WHICH OCCURRED IN APRIL OF THIS YEAR. NOTE: I FEEL ALL TOWED RV'S SHOULD BE REQUIRED TO HAVE TIRES RATED FOR OVER 75 MPH OR THEY SHOULD BE REQUIRED TO WARN ALL CUSTOMERS VERBALLY AND... Read more
Incident date: Mar 15, 2013
TL* THE CONTACT OWNS A KEYSTONE RV TRAILER EQUIPPED WITH FOUR GOOD YEAR MARATHON TIRES, SIZE: T235/80 R16. THE CONTACT STATED THAT WHILE HAULING THE TRAILER THE FRONT PASSENGER TIRE BLEW. THE CONTACT CALLED ROADSIDE ASSISTANCE, WHO REPLACED THE TIRE WITH A SPARE TIRE. THE TIRE WAS NOT INSPECTED OR DIAGNOSED. THE TIRE WAS REPLACED. THE CONTACT HAD EXPERIENCED THE SAME ISSUE WITH TWO OTHER TIRES, BO... Read more
Incident date: Feb 14, 2013
THIS IS A 2 BATH UNIT--F BATH HAS A FLUSH SYSTEM FOR THE TOILET--THE MID BATH DOES NOT HAVE A FLUSH SYSTEM--SO THE WASTE IS NOT ABLE TO BE FLUSHED OUT--CALLED KEYSTONE AND WAS TOLD THEY TRIED TO PUT A FLUSH SYSTEM IN BUT IT DID NOT WORK-- SO WHY DON'T I GO OUT AND BUY A HOSE AND PUT IT DOWN THE TOILET---I PAID $94,000.00 FOR THIS--IT IS UNSANITARY AND I FEEL THAT KEYSTONE NOT ME SHOULD FIX THIS PR... Read more
Incident date: Feb 14, 2013
THIS IS A 2 BATH UNIT--F BATH HAS A FLUSH SYSTEM FOR THE TOILET--THE MID BATH DOES NOT HAVE A FLUSH SYSTEM--SO THE WASTE IS NOT ABLE TO BE FLUSHED OUT--CALLED KEYSTONE AND WAS TOLD THEY TRIED TO PUT A FLUSH SYSTEM IN BUT IT DID NOT WORK-- SO WHY DON'T I GO OUT AND BUY A HOSE AND PUT IT DOWN THE TOILET---I PAID $94,000.00 FOR THIS--IT IS UNSANITARY AND I FEEL THAT KEYSTONE NOT ME SHOULD FIX THIS PR... Read more
Incident date: Sep 2, 2013
I HAVE A 2012 KEYSTONE COUGAR 324RLB AND I BOUGHT IT BRAND NEW IN AUG. 2011. IT HAS ST235/8016 POWER-KING TOW-MAX STR TIRES (DOT 83B5 GPB 1211) THAT CAME NEW WITH THE TRAILER. THESE TIRES HAVE VERY LOW MILES ON THEM, LESS THAN 5000 MILES. ON LABOR DAY 2013 I HAD A BLOWOUT ON THE CURB SIDE REAR WHEEL WHILE COMING BACK FROM A CAMPING TRIP. THE BLOWOUT CAUSED MAJOR DAMAGE TO MY TRAILER AND WHEN... Read more
Incident date: Aug 2, 2013
RETURNING HOME FROM A 3 NIGHT TRIP TO CHAMA, NM WHEN PASSENGER REAR TIRE OF OUR 2012 5TH WHEEL TRAILER BLEW OUT. WE WERE TRAVELING AT 65 MPH ON I-40 OUTSIDE THE EASTERN CITY LIMIT OF ALBUQUERQUE, NM. THERE WAS AN EXIT ABOUT 100 YARDS AWAY SO WE COULD PULL OFF WITH ROOM TO REPLACE THE TIRE. PLASTIC WHEEL WELL TRIM AND BOTTOM METAL PANEL WERE DAMAGED FROM THE SHREDDED TIRE. WE BOUGHT A NEW TIRE IN A... Read more
Incident date: Aug 25, 2013
TL* THE CONTACT OWNS A 2009 KEYSTONE RAPTURE TRAILER. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE AIR CONDITIONING SYSTEM FAILED AND A BURNING SMELL EMERGED FROM THE AIR CONDITIONING UNIT. IN ADDITION, THE TRANSFER CASE WIRES WERE FOUND TO BE BURNED. THE VEHICLE WAS TAKEN TO THE MANUFACTURER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 10V594000 (ELECTRICAL SYSTEM), BUT THE DEALER INF... Read more
Fire
Incident date: Aug 17, 2013
WE RECEIVED NOTICE OF A SAFETY RECALL FOR THE IOTA ITS-50R TRANSFER SWITCH FOR OUR 2009 KEYSTONE RV. IT WARNED THAT CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH INCREASES THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE. WE MADE AN APPOINTMENT WITH THE SEALING DEALER FOR THE REPAIR. THEY SUPPOSEDLY REPLACED THE TRANSFER SWITCH. THE FIRST TIME WE TOOK THE UNIT OUT ... Read more
Incident date: Aug 17, 2013
WE RECEIVED NOTICE OF A SAFETY RECALL FOR THE IOTA ITS-50R TRANSFER SWITCH FOR OUR 2009 KEYSTONE RV. IT WARNED THAT CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH INCREASES THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE. WE MADE AN APPOINTMENT WITH THE SEALING DEALER FOR THE REPAIR. THEY SUPPOSEDLY REPLACED THE TRANSFER SWITCH. THE FIRST TIME WE TOOK THE UNIT OUT ... Read more
Incident date: Aug 17, 2013
WE RECEIVED NOTICE OF A SAFETY RECALL FOR THE IOTA ITS-50R TRANSFER SWITCH FOR OUR 2009 KEYSTONE RV. IT WARNED THAT CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH INCREASES THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE. WE MADE AN APPOINTMENT WITH THE SEALING DEALER FOR THE REPAIR. THEY SUPPOSEDLY REPLACED THE TRANSFER SWITCH. THE FIRST TIME WE TOOK THE UNIT OUT ... Read more
Incident date: Aug 17, 2013
WE RECEIVED NOTICE OF A SAFETY RECALL FOR THE IOTA ITS-50R TRANSFER SWITCH FOR OUR 2009 KEYSTONE RV. IT WARNED THAT CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH INCREASES THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE. WE MADE AN APPOINTMENT WITH THE SEALING DEALER FOR THE REPAIR. THEY SUPPOSEDLY REPLACED THE TRANSFER SWITCH. THE FIRST TIME WE TOOK THE UNIT OUT ... Read more
Incident date: Jul 22, 2013
TL* THE CONTACT OWNS A 2007 KEYSTONE COUGAR. THE CONTACT STATED WHILE DRIVING 60 MPH HE DROVE OVER A BUMPY ROAD AND NOTICED THAT THE TRAILER HAD BEEN AFFECT. HE STOPPED THE VEHICLE AND UPON FURTHER INVESTIGATION HE NOTICED THAT THE FRAME HAD EXTREME CORROSION AND BEGAN TO BREAK AWAY. THE VEHICLE WAS UNABLE TO BE USED AND WAS SHIPPED BACK TO THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE... Read more
Incident date: Jun 28, 2013
TL* THE CONTACT OWNS A 2010 KEYSTONE COUGAR WITH TOWMASTER TIRES, SIZE: 235/80R/16E. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE REAR DRIVER, PASSENGER AND FRONT PASSENGER TIRE BLEW WITHOUT WARNING. THE FAILURE OCCURRED ON THREE SEPARATE OCCASIONS WITHIN A ONE MONTH PERIOD. THE TIRES WERE REPLACED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE W... Read more
Incident date: May 26, 2013
THE REAR RIGHT SIDE OF THE FRESH WATER TANK FELL DOWN WHILE TRAVELING, AND BEGAN DRAGGING ON THE ROAD. THE METAL U-CHANNEL SUPPORTS UNDER THE TANK BENT DOWN, AND BEGUN BREAKING THE TAP SCREWS ON EACH END, OR PULLING THEM THROUGH THE FRAME. OF THE 5 SUPPORTS UNDER THE TANK, TWO PULLED LOOSE FROM BOTH ENDS, TWO PULLED LOOSE ON ONE END, AND ONLY ONE, THE LEFT STRAP NEXT TO THE PLUMBING CONNECTIONS, W... Read more
Incident date: Sep 10, 2010
THE FIRST TIRE FAILED ON 9/10/10 ON A NEW ALPINE 5TH WHEEL RV EQUIPPED WITH POWERKING TOWMAX ST235/80/R16. THE SECOND TIRE FAILED ON 5/27/13. THE THIRD TIRE FAILED ON 6/2/13. THE RV WAS NOT OVERLOADED. THESE WERE ORIGINAL EQUIPMENT TIRES, INFLATED TO MANUFACTURERS RECOMMENDATION OF 80 PSI. THERE WAS NO ROAD HAZARD DAMAGE TO THE TIRES. THE RV WAS NOT OVERLOADED AND HAD BEEN STORED INSIDE WHEN ... Read more
Incident date: Jul 5, 2013
HELLO, I PURCHASED A 2009 KEYSTONE COUGAR 318SAB ON JUNE 7, 2013. DURING THE FINAL WALK THRU INSPECTION, I NOTICED THE SPARE TIRE CARRIER WAS CRACKED AND THE TIRE WOBBLING AROUND. THE DEALER, RUFF'S RV IN EUCLID, OH SAID THEY WOULD TRY TO GET ME A NEW SPARE TIRE CARRIER. A FEW WEEKS HAS GONE BY, AND I HAVE NO REPLACEMENT CARRIER. I THEN SEARCHED ONLINE AND FOUND A KEYSTONE SAFETY RECALL: 10V-063.... Read more
Incident date: Jul 5, 2013
HELLO, I PURCHASED A 2009 KEYSTONE COUGAR 318SAB ON JUNE 7, 2013. DURING THE FINAL WALK THRU INSPECTION, I NOTICED THE SPARE TIRE CARRIER WAS CRACKED AND THE TIRE WOBBLING AROUND. THE DEALER, RUFF'S RV IN EUCLID, OH SAID THEY WOULD TRY TO GET ME A NEW SPARE TIRE CARRIER. A FEW WEEKS HAS GONE BY, AND I HAVE NO REPLACEMENT CARRIER. I THEN SEARCHED ONLINE AND FOUND A KEYSTONE SAFETY RECALL: 10V-063.... Read more
Incident date: May 19, 2013
WHILE OUTSIDE OF SALT LAKE CITY UTAH ON INTERSTATE 15 WE EXPERIENCED A TREAD SEPARATION ON OUR 2012 KEYSTONE MONTANA 3100RL. THE LEFT REAR TIRE CAME APART. THE TIRE WAS A GOODYEAR MARATHON STS235R 16. THE TIRES WERE MANUFACTURED IN THE 49TH WEEK OF 2011 AND CAME EQUIPPED WITH THE TRAILER WHEN WE BOUGHT IT NEW IN FEBRUARY OF 2012. I FILED A COMPLAINT WITH GOODYEAR (COMPLAINT #[XXX]) IN WHICH THEY S... Read more
Incident date: Jul 1, 2013
TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR FIFTH WHEEL. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE FRONT DRIVER'S SIDE LEAF SPRING FRACTURED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE ONE LEAF SPRING OUT THE FOUR WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300. UPDATED 7/31/13 *CN THE CONSUMER STATED WHILE TOWING THE R... Read more
KEYSTONE
MONTANA-MOUNTAINEER
(2002) — EQUIPMENT ADAPTIVE/MOBILITY
Jul 2, 2013
Incident date: Jun 30, 2013
TL* THE CONTACT OWNS A 2002 KEYSTONE MONTANA MOUNTAINEER TRAILER. THE CONTACT STATED THAT THE CAMPER HAD A SMELL OF AMMONIA COMING FROM THE REFRIGERATOR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 07V134000 (EQUIPMENT) AND WAS TOLD BY THE MANUFACTURER THAT THE REPAIR WAS NOT FOR THE TYPE OF FAILURE THAT THE CONTACT HAD EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MILEAGE WAS UNKNOWN. *TR