Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,147 complaints for KEYSTONE
Incident date: Jun 2, 2014
WITHIN 3 MONTHS OF PURCHASING A NEW KEYSTONE MONTANA 5TH WHEEL THE REAR FIRE EMERGENCY WINDOW LATCH BROKE. IN ORDER TO CONTINUE USING THE 5TH WHEEL THE WINDOW HAD TO BE SECURED SHUT WITH WIRE TIES. THIS EMERGENCY WINDOW IS ONE OF ONLY THREE FIRE EXITS FROM THE TRAILER. IT IS THE ONLY FIRE EXIT IN THE REAR EXTRA LIVING QUARTERS. IT HAS BEEN OVER A YEAR WITH THIS PART ON "BACK ORDER". NOW I AM ... Read more
Incident date: Jul 1, 2014
WHILE SITTING STILL THE REAR EMERGENCY WINDOW LATCH BROKE. CAUSING THE WINDOW TO OPEN. ALLOWING WIND, RAIN, DIRT, DUST TO ENTER THE RV. I CONTACTED KEYSTONE RV AND ASKED FOR ASSISTANCE. THEY REPLIED THEY PROVIDED NO RETAIL CUSTOMERS PARTS ASSISTANCE. I THEN CONTACTED RON HOOVER RV, DONNA, TX. THE PARTS MANAGER HAS TRIED FOR OVER 10 MONTHS TO OBTAIN A REPLACEMENT LATCH. I AM TOLD THE PART I N... Read more
Incident date: Feb 11, 2015
THE FRESH WATER TANK SUPPORT BRACKETS AND SECURING 3/8 SELF-DRILLING ? TO 1? TAP SCREWS FAILED. ALL (5) BRACKETS FAILED. ONLY (2) TAP SCREWS ON ONE END OF THE (2) OUTBOARD BRACKETS REMAINED INSTALLED. THOSE SCREWS WERE BACKED OFF A TIGHTENED POSITION BY APPROXIMATELY 1/8? TO 1/4? POSITION. THREE (3) SUPPORT CHANNEL BRACKETS ARE BENT IN THE MIDDLE TO A PERMANENT POSITION BY A 2 1/2" TO 3? DROP IN... Read more
Incident date: Feb 11, 2015
THE FRESH WATER TANK SUPPORT BRACKETS AND SECURING 3/8 SELF-DRILLING ? TO 1? TAP SCREWS FAILED. ALL (5) BRACKETS FAILED. ONLY (2) TAP SCREWS ON ONE END OF THE (2) OUTBOARD BRACKETS REMAINED INSTALLED. THOSE SCREWS WERE BACKED OFF A TIGHTENED POSITION BY APPROXIMATELY 1/8? TO 1/4? POSITION. THREE (3) SUPPORT CHANNEL BRACKETS ARE BENT IN THE MIDDLE TO A PERMANENT POSITION BY A 2 1/2" TO 3? DROP IN... Read more
Incident date: Jul 3, 2012
TL* THE CONTACT OWNS A 2009 KEYSTONE RAPTOR. THE CONTACT STATED THAT THERE WAS A LOOSE GROUND FALL WIRE, WHICH CAUSED THE VEHICLE TO CATCH ON FIRE. THE CONTACT DID NOT DISCLOSE WHO EXTINGUISHED THE FIRE, OR IF A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Fire
Incident date: Jan 12, 2015
PURCHASED 2013 MONTANA 5TH WHEEL TRAVEL TRAILER EQUIPPED WITH GOODYEAR MARATHON 235 80/R16 TIRES. AFTER FIRST TIME OUT WE TRAVELED APPROXIMATELY 100 MILES ROUND TRIP. AFTER RETURNING HOME I INSPECTED THE RV AND NOTICED BUBBLES ON THE FIRST TIRE DRIVERS SIDE. I REPLACED BOTH TIRES ON THAT AXLE WITH TWO TOW MAX. IN JANUARY 2015 WE WERE PARKED IN ST. GEORGE, UT. I DID A WALK AROUND AND NOTICED TIRE C... Read more
Incident date: Jan 2, 2015
DRIVING ON INTERSTATE 8 IN AZ TRAVELING AT 65 MPH THE RIGHT FRONT TIRE BLEW OUT ON MY MONTANA 5TH WHEEL RV AND DAMAGED THE SIDE OF THE TRAILER. THE TIRES HAD ONLY ABOUT 7500 MILES ON THEM AND THEY WERE GOODYEAR MARATHON ST235/80/R16. THE TRAILER WAS NOT OVER LOADED.THESE TIRES SHOULD LAST LONGER THEN THAT.I STOPPED IN YUMA, AZ AND REPLACED ALL FOUR TIRES. *TR
Incident date: Jan 2, 2015
DRIVING ON INTERSTATE 8 IN AZ TRAVELING AT 65 MPH THE RIGHT FRONT TIRE BLEW OUT ON MY MONTANA 5TH WHEEL RV AND DAMAGED THE SIDE OF THE TRAILER. THE TIRES HAD ONLY ABOUT 7500 MILES ON THEM AND THEY WERE GOODYEAR MARATHON ST235/80/R16. THE TRAILER WAS NOT OVER LOADED.THESE TIRES SHOULD LAST LONGER THEN THAT.I STOPPED IN YUMA, AZ AND REPLACED ALL FOUR TIRES. *TR
Incident date: Dec 1, 2014
2010 KEYSTONE RAPTOR FIFTH WHEEL TRAILER. POTENTIALLY DEADLY INTEGRATED TRAILER BRAKE CONTROLLER. *TA THE CONSUMER STATED WHILE DRIVING, HE ENCOUNTERED SLOWING TRAFFIC. HE TAPPED THE BRAKES TO RELEASE THE CRUISE CONTROL THAT WAS SET AT 55 MPH, WHEN SUDDENLY THE VEHICLE IN FRONT OF HIM HIT THE BRAKES HARD WHICH CAUSED HIM TO HIT THE BRAKE HARD AS WELL. WITH BOTH FEET ON THE BRAKE PEDAL TRYING TO S... Read more
Incident date: Dec 2, 2013
THE 5TH WHEEL PIN ASSEMBLY HAS MOVEMENT AND HAS CAUSED DAMAGE TO THE INTERIOR CABINET INSIDE ABOVE IT. THERE HAS BEEN OTHER COMPLAINTS IN THE KEYSTONE FORUM ABOUT THE SAME PROBLEM. I HAVE BEEN INFORMED TO NOT TOW IT BY ONE DEALER. I HAVE TOWED IT LESS THAN 3000 MILES SINCE NEW. *JS
Incident date: Dec 2, 2013
THE 5TH WHEEL PIN ASSEMBLY HAS MOVEMENT AND HAS CAUSED DAMAGE TO THE INTERIOR CABINET INSIDE ABOVE IT. THERE HAS BEEN OTHER COMPLAINTS IN THE KEYSTONE FORUM ABOUT THE SAME PROBLEM. I HAVE BEEN INFORMED TO NOT TOW IT BY ONE DEALER. I HAVE TOWED IT LESS THAN 3000 MILES SINCE NEW. *JS
Incident date: Nov 5, 2014
WE PURCHASED A 2013 KEYSTONE AVALANCHE WHICH WAS EQUIPPED WITH TOW MASTER TIRES SIZE ST235/80R/16 WE WERE GOING ON OUR THIRD TRIP BUT FORTUNATELY BEFORE LEAVING A SIDEWALL BULGE WAS NOTICED THE TIRE ONLY HAD ABOUT 1,200 MILES ON IT. WE HAD TO PURCHASE A NEW TIRE BUT TOW MASTER ALTHOUGH ADMITTING THE TIRE WAS DEFECTIVE WOULD ONLY REIMBURSE US A SMALL PORTION OF WHAT WE HAD TO PAY FOR A REPLACEMENT ... Read more
Incident date: Oct 25, 2014
IOTA ITS-50R TRANSFER SWITCH FAILURE :CENTER LUGS OVER HEATED AND BEGAN TO MELT, MELTED WIRING AT TERMINAL AND MELTED UNIT COVER. HAD I NOT BEEN HOME, OR ASLEEP, IT WOULD HAVE BURNED THE WHOLE CAMPER DOWN, POSSIBLY RESULTING IN INJURY OR DEATH! *TR
Incident date: Sep 8, 2014
MALFUNCTION OF AN AUTO-LEVELING HYDRAULIC JACK. WHILE IN TRANSIT THE LEFT FRONT JACK EXTENDED NEARLY COMING IN CONTACT WITH THE ROADWAY. IF THE JACK WOULD HAVE COME INTO CONTACT WITH THE ROADWAY THE CONSEQUENCES COULD HAVE BEEN CATASTROPHIC. I HAVE HAD PROBLEMS WITH THE JACKS SINCE I FIRST PURCHASED THE TRAILER. I HAVE HAD THE TRAILER JACKS LOOKED AT OR REPAIRED BY THE DEALER ON AT LEAST THREE... Read more
Incident date: Sep 18, 2014
TL* THE CONTACT OWNS A 2013 KEYSTONE ALPINE RECREATIONAL TRAILER EQUIPPED WITH POWER KING TOW MAX TIRES, SIZE: ST235/80R16E (NA). WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT PASSENGER SIDE TIRE TREAD SEPARATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THREE TIRES EXPERIENCED TREAD SEPARATION. THE LOCATION OF THE DEFECTIVE TIRES WERE UNKNOWN. THE TIRES WERE REPLACED. T... Read more
Incident date: Feb 20, 2014
THERE WAS A SAFETY RECALL ON THE DEADBOLT LOCK CYLINDER. I WENT ON LINE AND FILLED OUT THE FORM TO GET THE REPLACEMENT. IT WAS SUPPOSE TO BE DELIVERED IN 10-12 BUSINESS DAYS. WHEN IT DID NOT ARRIVE, I CALLED FASTEC INDUSTRIAL. THEY SAID THEY WERE EXPERIENCING EXTREMELY HIGH VOLUMES OF REQUESTS DUE TO THE RECALL, SO IT WAS TAKING LONGER THAN NORMAL. I WAITING A FEW MONTHS AND CALLED BACK. THEY SAID... Read more
Incident date: Sep 19, 2014
TL* THE CONTACT OWNS A 2013 KEYSTONE ALPINE RV BEING TOWED BY A 2013 DODGE RAM 3500. THE CONTACT STATED THAT THE MICROWAVE FREQUENTLY TURNED ON AND OFF. THE MICROWAVE CONVECTION OVEN WAS MANUFACTURED IN JANUARY OF 2013, MODEL NUMBER CFMV154CLS AND SERIAL NUMBER KG30102106. THE CONTACT NOTICED THAT ITEMS INSIDE OR NEAR THE MICROWAVE BURNED WHEN THE UNIT WAS NOT ACTIVATED. AS AN INTERIM REPAIR, THE ... Read more
Incident date: Sep 19, 2014
TL* THE CONTACT OWNS A 2013 KEYSTONE ALPINE RV BEING TOWED BY A 2013 DODGE RAM 3500. THE CONTACT STATED THAT THE MICROWAVE FREQUENTLY TURNED ON AND OFF. THE MICROWAVE CONVECTION OVEN WAS MANUFACTURED IN JANUARY OF 2013, MODEL NUMBER CFMV154CLS AND SERIAL NUMBER KG30102106. THE CONTACT NOTICED THAT ITEMS INSIDE OR NEAR THE MICROWAVE BURNED WHEN THE UNIT WAS NOT ACTIVATED. AS AN INTERIM REPAIR, THE ... Read more
Incident date: Sep 5, 2014
RV WITH 1088 MILES ON TIRES. HAD A BLOWOUT ON THE FREEWAY. TIRE COMPLETELY SHREDDED WITH TREAD SEPARATED THROUGHOUT. WHEN WE HAD THE TIRES REPLACED 3/5 TIRES WERE DAMAGED. 1 SHREDDED THAT CAUSED THE BLOWOUT AND TWO OTHER WITH LARGEST BLOBS INSIDE THE TIRE. THESE TYPE OF TIRES ARE VERY UNSAFE AND SHOULD BE REMOVED FROM THE MARKET. *TR
Incident date: Aug 27, 2014
WE WERE 4 HOURS INTO OUR VACATION WHEN THE GOODYEAR MARATHON 235/80/16 ON OUR 2011 MONTANA 5TH WHEEL BLEW. THE DAMAGE WAS CLOSE TO $2000, MESSED UP THE TIRE WELL, RIPPED THE BELLYPAN AND MESSED UP THE SLIDE OUT. GOODYEAR WILL PAY OUR DEDUCTIBLE, BUT WON'T HELP WITH REPLACEMENT OF THE REST OF THE CHINA BOMBS UNDER OUR CAMPER. VERY UNHAPPY WITH GOODYEAR AND MONTANA. *TR
Incident date: Aug 21, 2014
BOUGHT 2012 KEYSTONE ALPINE TRAILER WITH TOWMAXX TIRES SIZE 235/80/16. APPROXIMATELY 3000 MILES ALWAYS CHECK PRESSURE HAD DRIVER SIDE BLOW OUT CAUSING EXTENSIVE DAMAGE AND 40 MILES LATER PASSENGER SIDE BLOW OUT CAUSING MORE DAMAGE. HAD VEHICLE WEIGHED AND STILL WAY UNDER LOAD RATING. COMPLETE TIRE TREAD SEPARATION. *TR
Incident date: Jul 4, 2014
TWO TIRES FROM DYNAMIC TIRE CORP DELAMINATED ON MY RV. THEY WERE POWERKING TOWMAX ST235/80R16. THE TIRES WERE ON MY 2012 KEYSTONE 5TH WHEEL. THEY ARE MADE IN CHINA. DYNAMIC TIRE CORP SAID THEY WERE RUN IN A RUNFLAT CONDITION WHICH IS A LIE. I CHECKED THE PRESSURE WHEN I LEFT OREGON. THE PRESSURE WAS 74 LBS. THE TIRE ON THE SIDEWALL SAID THAT THERE IS A MAXIMUM PRESSURE OF 80 LBS. IN OREGON THE TEM... Read more
Incident date: Aug 25, 2014
ALUMINUM WHEEL BROKEN, 2 SPOKES BROKEN WHEEL NUMBER 5134B2 16X6J HAS T DOT H13 B15 772. *TR
Incident date: May 10, 2014
THE ELECTRIC BRAKES ON MY NEW 2014 KEYSTONE MONTANA WERE NOT WORKING! I PURCHASED THE TRAILER NEW IN KATY, TX AND BEFORE PULLING IT BACK HOME TO NEVADA AN RV REPAIR SERVICE IN BAYTOWN, TX HAD TORUN NEW TEMPORARY WIRES FROM PIN BOX TO BRAKES?. THE REPAIR SHOP'S FINDING WAS SUPPLY AND GROUND WIRES SHORTED SOMEWHERE IN UNDERBELLY?. THE TEMPORARY WIRING GOT ME HOME, BUT A BASIC SAFETY ITEM SUCH AS BRA... Read more
Incident date: May 10, 2014
THE ELECTRIC BRAKES ON MY NEW 2014 KEYSTONE MONTANA WERE NOT WORKING! I PURCHASED THE TRAILER NEW IN KATY, TX AND BEFORE PULLING IT BACK HOME TO NEVADA AN RV REPAIR SERVICE IN BAYTOWN, TX HAD TORUN NEW TEMPORARY WIRES FROM PIN BOX TO BRAKES?. THE REPAIR SHOP'S FINDING WAS SUPPLY AND GROUND WIRES SHORTED SOMEWHERE IN UNDERBELLY?. THE TEMPORARY WIRING GOT ME HOME, BUT A BASIC SAFETY ITEM SUCH AS BRA... Read more
Incident date: Jul 7, 2014
TL* THE CONTACT OWNS A 2007 KEYSTONE EVEREST RV. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER SIDE FRONT TIRE SUDDENLY BLEW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE TIRE FAILURE OCCURRED AS A RESULT OF THE FRAME FRACTURING ABOVE THE ROCKER AREA OF THE FRONT AND REAR AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED... Read more
KEYSTONE
SPRINGDALE
(2010) — WHEELS
Aug 10, 2014
Incident date: Aug 7, 2014
BOTH TIRES ON REAR AXEL WORE OUT THE INSIDE AND OUTSIDE EDGES AND BLEW OUT. IT TORE UP WATER LINES AND SKIRTING. I'M TAKING IT TO SHOP, NOT CAMPING WORLD AS THERE ARE A BUNCH OF IDIOTS THAT TRY TO OVERCHARGE EVERY TIME I GO THERE, THE AIR PRESSURE WAS THE RECOMMENDED ON THE TIRES @ 50 PSI ALL TIRES WERE CHECKED PRIOR TO TRAVEL. THIS WAS THE FIRST LONG TRIP I HAD GONE ON SINCE BUYING THE CAMPER AND... Read more
KEYSTONE
SPRINGDALE
(2010) — WHEELS
Aug 8, 2014
Incident date: Apr 8, 2014
TL* THE CONTACT OWNS A 2010 KEYSTONE SPRINGDALE TRAVEL TRAILER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH WITHOUT WARNING THE RIGHT REAR TIRE BLEW OUT. THE FRONT DRIVERS AND PASSENGER SIDE TIRES ALSO BLEW OUT. THE TRAILER WAS TAKEN TO A LOCAL DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.
Incident date: Aug 21, 2012
THERE ARE 2 FOLD OUT COACHES ON THE TRAILER WITH AIR MATTRESS' FOR THE PAD. WE HAVE NOT BEEN ABLE TO HAVE EITHER AIR MATTRESS STAY INFLATED OVER NIGHT SINCE WE BOUGHT IT. ONE OF THEM LEAKS THROUGH THE OUTLET TO DEFLATE IT AND WE HAVE TO PUT A CELLOPHANE BAGGIE UNDER THE CAP TO KEEP IT UP PART OF THE NIGHT. THE OTHER AIR MATTRESS HAS ONE CORNER THAT THE WAS FOLDED OVER WHEN IT WAS MADE (THE MAT... Read more
Incident date: Aug 21, 2012
THERE ARE 2 FOLD OUT COACHES ON THE TRAILER WITH AIR MATTRESS' FOR THE PAD. WE HAVE NOT BEEN ABLE TO HAVE EITHER AIR MATTRESS STAY INFLATED OVER NIGHT SINCE WE BOUGHT IT. ONE OF THEM LEAKS THROUGH THE OUTLET TO DEFLATE IT AND WE HAVE TO PUT A CELLOPHANE BAGGIE UNDER THE CAP TO KEEP IT UP PART OF THE NIGHT. THE OTHER AIR MATTRESS HAS ONE CORNER THAT THE WAS FOLDED OVER WHEN IT WAS MADE (THE MAT... Read more
Incident date: Jun 30, 2014
OUR NEW MONTANA FIFTH WHEEL CAME EQUIPPED WITH GOODYEAR MARATHON ST 235/80 R16 LOAD RANGE E TIRES. WITHIN 7 MONTHS OF PURCHASE AND WITH 4500 MILES ON THE TIRES, WE HAD A COMPLETE TIRE FAILURE WITH THE ENTIRE TREAD BEING BLOWN OFF WHILE DOING 60 MPH ON A CLEAR INTERSTATE WITH NO ROAD HAZARD. WE HAD CHECKED THE TIRE PRESSURE THAT MORNING AND HAD THE RECOMMENDED 80 PSI AS ADVISED ON THE TIRE. ONE ... Read more
Incident date: Jul 14, 2014
PURCHASED KEYSTONE PASSPORT TRAVEL TRAILER WITH MISSION TIRES ST205 75R 14. DOT 7DJTY0T1108. EARLY ON 2 TIRES LOST AIR, NO PUNCTURES OR CAUSE. LATER A THIRD FLAT WAS DUE TO PUNCTURE. JULY OF 2014 NOTICED EXPOSED BELTS AND UNUSUAL WEAR ON ANOTHER TIRE. A LOCAL TIRE DEALER INFORMED ME THE TIRE WAS COMING APART AND WE'RE FORTUNATE THAT IT DIDN'T BLOW OUT CAUSING DAMAGE. DECIDED I SHOULD GET NEW... Read more
Incident date: Mar 4, 2014
TL* THE CONTACT OWNS A 2014 KEYSTONE MONTANA 3725RL (NA) RECREATIONAL TRAILER. WHILE THE TRAILER WAS STATIONARY, THE SCREWS THAT CONNECTED THE METAL BEAM TO THE BOTTOM OF THE TRAILER BECAME UNSCREWED. AS A RESULT, THE METAL BEAM DETACHED. THE TRAILER WAS TAKEN TO THE DEALER TWICE AND THE SCREWS WERE REPLACED. THE REMEDY WAS SUCCESSFUL. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MIL... Read more
Incident date: Jul 1, 2014
CONSUMER REQUESTS MICROWAVE RECALL TO BE COMPLETED. *SMD THE CONSUMER STATED IT HAS BEEN OVER A MONTH, AND HIS MICROWAVE IS STILL NOT FIXED. RECALL# 14V136000.
Incident date: Mar 16, 2014
WE HAD TOWMAX STR ST 235-80R16,POWER KING RADIAL DOT 83B5 GPB TIRES ON OUR KEYSTONE RAPTOR CAMPER. WHILE DRIVING ON I-95 N IN GEORGIA, WE HAD A BLOWOUT. ONE TIRE WAS COMPLETELY SHREDDED, AND IT DAMAGED THE CAMPER IN THE AMOUNT OF $1470.21 WE CHANGED THE TIRE AND PROCEEDED HOME. ON INSPECTING THE REST OF THE TIRES, WE FOUND A SECOND TIRE WITH A BULGE, AND A THIRD WITH WIRES THROUGH THE TREAD. ... Read more
Incident date: Mar 16, 2014
WE HAD TOWMAX STR ST 235-80R16,POWER KING RADIAL DOT 83B5 GPB TIRES ON OUR KEYSTONE RAPTOR CAMPER. WHILE DRIVING ON I-95 N IN GEORGIA, WE HAD A BLOWOUT. ONE TIRE WAS COMPLETELY SHREDDED, AND IT DAMAGED THE CAMPER IN THE AMOUNT OF $1470.21 WE CHANGED THE TIRE AND PROCEEDED HOME. ON INSPECTING THE REST OF THE TIRES, WE FOUND A SECOND TIRE WITH A BULGE, AND A THIRD WITH WIRES THROUGH THE TREAD. ... Read more
KEYSTONE
SPRINGDALE
(2010) — TIRES
Jul 2, 2014
Incident date: Jul 1, 2014
I EXPERIENCED A TIRE BLOW OUT ON MY 2010 KEYSTONE SPRINGDALE RV. THE TIRES HAVE LESS THEN 1000 MILES ON THEM. THE TIRE IS A CARLISLE ST225/75R15 RADIAL TRAIL. I NOTICED A "BUBBLE" IN THE SIDE WALL JUST PRIOR TO THE BLOW OUT. THE TIRE SEPARATED AND BURST. THANKFULLY I WAS TRAVELING AT A LOAD RARE OF SPEED AND NO ACCIDENT OCCURRED. I WAS ABLE TO CHANGE TO MY SPARE. UPON INSPECTION OF THE REMAINING T... Read more
Incident date: Jun 20, 2014
TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR DRIVER'S SIDE CORNER PANEL DETACHED FROM THE VEHICLE. THE CONTACT NOTICED THAT THE REAR DRIVER SIDE AXLE WAS SEVERELY DAMAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,200.
Incident date: Jun 20, 2014
TL* THE CONTACT OWNS A 2012 KEYSTONE COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR DRIVER'S SIDE CORNER PANEL DETACHED FROM THE VEHICLE. THE CONTACT NOTICED THAT THE REAR DRIVER SIDE AXLE WAS SEVERELY DAMAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,200.
Incident date: Jun 6, 2014
I WAS TRAVELING EAST ON I-20 IN ALABAMA TOWING MY 2013 FOREST RIVER XLR 300X12. THE CURB SIDE REAR TIRE (2 AXLES) DISINTEGRATED WITHOUT WARNING, CAUSING DAMAGE TO THE SIDE OF MY TRAILER AND TO THE RIM. I INSTALLED THE SPARE AND LIMPED HOME. I DECIDED TO REPLACE ALL OF THE TIRES. WHEN THE STREET SIDE FRONT TIRE WAS INSPECTED AFTER REMOVAL, IT SHOWED OBVIOUS SIGNS OF TREAD/BELT SEPARATION (DEFOR... Read more
Incident date: May 23, 2014
POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 15 MPH, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE BEGAN TO COME OFF AS IF PEELED, AND THE TREAD BEGAN TO CUT UP THE UNDERSIDE OF THE TRAILER AS IT SPUN AROUND WITH THE TIRE. THE CIRCULATING TREAD TOR... Read more
Incident date: May 23, 2014
POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 15 MPH, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE BEGAN TO COME OFF AS IF PEELED, AND THE TREAD BEGAN TO CUT UP THE UNDERSIDE OF THE TRAILER AS IT SPUN AROUND WITH THE TIRE. THE CIRCULATING TREAD TOR... Read more
Incident date: May 23, 2014
POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 55 MPH AND LESS THAN AN HOUR AFTER A BLOWOUT OF THE SAME MAKE AND MODEL OF TIRE, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE CAME OFF AS IF PEELED, AND CONTINUED THE DAMAGE TO THE UNDERSIDE OF THE TRAIL... Read more
Incident date: May 23, 2014
POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 55 MPH AND LESS THAN AN HOUR AFTER A BLOWOUT OF THE SAME MAKE AND MODEL OF TIRE, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE CAME OFF AS IF PEELED, AND CONTINUED THE DAMAGE TO THE UNDERSIDE OF THE TRAIL... Read more
KEYSTONE
BULLET PREMIER
(2013) — SUSPENSION:REAR
May 23, 2014
Incident date: Mar 10, 2014
TL* THE CONTACT OWNS A 2013 KEYSTONE PREMIERE BULLET TRAILER. THE CONTACT STATED THAT THE REAR AXLE WAS BENT WHEN HE INSPECTED THE VEHICLE AND IT CAUSED THE REAR TIRES TO BECOME WORN. WHEN THE CONTACT INSPECTED THE VEHICLE HE OBSERVED THAT THE AXLE WAS BENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILUR... Read more
Incident date: May 1, 2014
THE WELDS ON THE SPARE TIRE CARRIER START TEARING FROM IT BEING TIGHTENED TO MUCH TO THE REAR BUMPER CAUSING THE SPARE TIRE TO START LEANING IN A BACK POSITION. IF THE CARRIER IS NOT REPLACED , THE SPARE TIRE WILL FALL OFF WHEN THE WELDS COMPLETELY BRAKE (THIS IS LIKELY TO HAPPEN WHEN THE VEHICLE IS IN MOTION) . *TR
Incident date: May 1, 2014
THE WELDS ON THE SPARE TIRE CARRIER START TEARING FROM IT BEING TIGHTENED TO MUCH TO THE REAR BUMPER CAUSING THE SPARE TIRE TO START LEANING IN A BACK POSITION. IF THE CARRIER IS NOT REPLACED , THE SPARE TIRE WILL FALL OFF WHEN THE WELDS COMPLETELY BRAKE (THIS IS LIKELY TO HAPPEN WHEN THE VEHICLE IS IN MOTION) . *TR
Incident date: Apr 29, 2014
WE RECENTLY PURCHASED A USED 2011 KEYSTONE OUTBACK TOY HAULER-STYLE TRAVEL TRAILER. IT HAS A SIDE-ENTRY GARAGE ON THE FRONT OF THE TRAILER. KEYSTONE ADVERTISES THE TRAILER AS CAPABLE OF TRANSPORTING A FULL-SIZED MOTORCYCLE IN THE GARAGE. UNFORTUNATELY, THERE'S A DEFECTIVE DESIGN IN THE LOADING RAMP THAT MAKES GETTING A MOTORCYCLE IN THE GARAGE VERY DANGEROUS AND ALMOST IMPOSSIBLE. THE PROBL... Read more
Crash
Incident date: Apr 25, 2014
TL-THE CONTACT OWNS A 2009 KEYSTONE FUZION RV. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH A STANDARD GENERATOR. THE TRANSFER SWITCH MODEL NUMBER WAS IOTA ITS-50R. THE TRANSFER SWITCH OVERHEATED WHICH CAUSED DAMAGE TO THE INTERNAL WIRES AND MELTED THE TRANSFER BOX. THERE WERE NO FLAMES VISIBLE. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 11V577000 (ELECTRICAL SYST... Read more
Fire
Incident date: Apr 13, 2014
I PURCHASED A NEW5TH WHEEL RV IN JULY 2013 AND I HAVE HAD 2 TIRE BLOW OUTS WITHIN 8 MONTHS SINCE I BOUGHT IT. I ALWAYS CHECK AND MAINTAIN THE RECOMENDED 80 PSI COLD PRESSURE THAT THE TIRE CALLS FOR AND I KEEP MY HIGHWAY SPEED BELOW 65 MPH. IT APPEARS TO BE TREAD SEPERATION AND IT HAS DONE EXTENSIVE DAMAGE TO MY RV BOTH TIMES. I HAVE HAD THE RV REPAIRED BY A RV DEALER BOTH TIMES. *JS