Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,147 complaints for KEYSTONE
Incident date: Aug 10, 2015
WHILE TRAVELLING HOME FROM A CAMPOUT, I NOTICED EXCESSIVE SPRING IN THE FIFTH WHEEL CAMPER AT THE KING PIN. AT NEXT FUEL STOP I IDENTIFIED THAT THE HITCH BOX WELDS TO THE CAMPER FRAME WAS BROKE AND GAPPED APPROX. 1/2", THE HITCH BOX IS THE WELDED MEMBER TO THE CAMPER THAT ALLOWS THE CAMPER TO BE CONNECTED TO THE TOW VEHICLE. HAD IT COMPLETELY SEPARATED THE CAMPER WOULD HAVE BEEN LOOSE FROM THE T... Read more
Incident date: Aug 20, 2015
WHILE TRAVELING AT 55 MPH PULLING OUR 2013 MONTANA 5TH WHEEL WITH ST235/80R16 GOODYEAR MARATHON TIRE ON THE DRIVERS SIDE REAR BLEW. TIRE PRESSURE WAS CHECKED PRIOR TO TRIP.
KEYSTONE
DUTCHMEN VOLTAGE
(2014) — UNKNOWN OR OTHER
Aug 21, 2015
Incident date: Aug 4, 2015
2014 DUTCHMEN VOLTAGE MODEL #3950 FIFTH WHEEL TOYHAULER RV. I RECENTLY TOOK THE THE RV TO A LOCAL REPAIR FACILITY WITH AN ISSUE WITH THE OEM SUPPLIED TRAILER-AIR TRI-GLIDE FIFTH WHEEL HITCH/KING PIN ASSEMBLY. THE KING PIN IS CLEARLY MARKED AS A 21,000 LBS. GVW RATED HITCH AND A LIPPERT (LCI) PART NUMBER OF 194170 . WHEN REPAIR FACILITY ATTEMPTED TO ORDER THE REPLACEMENT KING PIN ASSEMBLY USING THE... Read more
Incident date: Aug 14, 2015
THE ORIGINAL EQUIPMENT (TIRES) FROM A KEYSTONE COUGAR TRAILER. IN A TWO WEEK TIME FRAME (AUGUST 2-14, 2015) WHILE ON VACATION, 4 TOWMAX TIRES ST22575R15D BLEW OUT ON THE HIGHWAY. THESE TIRES WERE APPROX. 4.5 YEARS OLD WITH LESS THAN A TOTAL OF 6,000 MILES.THE SPARE THAT BLEW HAD LESS THAN 1,000 MILES. WHEN PARKED, THE TIRES WERE COVERED AND NOT IN DIRECT SUNLIGHT. I FEEL THESE TIRES WERE/ARE DEFEC... Read more
Incident date: Jun 17, 2015
HAD 2 TIRES BLOW OUT ON RECENT TRIPS. THE GOODYEAR MARATHON ST 235/80R16-E CAME ON OUR 2013 KEYSTONE MONTANA 3100RL 5TH WHEEL WHEN IT WAS BOUGHT NEW. TIRE PRESSURES WERE VERIFIED PRIOR TO OUR TRIP. ONE TIRE BLEW (SHREDDED) ON THE DRIVERS SIDE WHILE ON RT 95 IN MARYLAND ON JUNE 17, 2015. CAUSED SUBSTANTIAL DAMAGE TO CAMPER. I ADDED A TPMS TO MONITOR THE PRESSURE AND TEMPERATURE OF THE TIRES (... Read more
Incident date: Aug 10, 2015
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WOR... Read more
Incident date: Aug 10, 2015
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WOR... Read more
Incident date: Aug 2, 2015
TL* THE CONTACT OWNS A 2013 KEYSTONE MONTANA BEING HAULED BY A 2013 DODGE RAM 3500. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL SHORT ASSOCIATED WITH THE WIRING UNDERNEATH THE BED IN THE TRAILER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER AND THE MANUFACTURER TO REMEDY THE FAILURE. THE... Read more
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2004 KEYSTONE ZEPPELIN. WHILE THE VEHICLE WAS BEING RENOVATED, THE LINOLEUM WAS REMOVED AND THE CONTACT DISCOVERED THAT THE SUPPORT BRACKETS LOCATED UNDERNEATH THE SLIDE OUT AND IN THE FLOOR WERE FRACTURED. THE CONTACT STATED THAT THE FLOOR BRACKETS WERE INSTALLED EVERY FOUR FEET. AN INDEPENDENT MECHANIC INSPECTED THE RV AND DIAGNOSED THAT THE TRAILER WAS UNSAFE TO PULL AND ... Read more
Incident date: Jul 13, 2015
THE LATCH TO THE REAR EMERGENCY WINDOW BROKE. (I DISCOVERED THIS WHILE OPENING THE ADJACENT WINDOW FOR VENTILATION). THIS ALLOWS THE WINDOW TO FLAP OPEN AND CLOSED (ON ITS HINGE) AS YOU TRAVEL DOWN THE ROAD. THE WINDOW IS FOR EMERGENCY EXIT SO THE LATCH HAS NOT BEEN USED AND APPEARS TO HAVE BROKEN FROM METAL FATIGUE. CHEAP PART MADE WITH CHEAP ALUMINUM METAL.
Incident date: Jul 13, 2015
THE LATCH TO THE REAR EMERGENCY WINDOW BROKE. (I DISCOVERED THIS WHILE OPENING THE ADJACENT WINDOW FOR VENTILATION). THIS ALLOWS THE WINDOW TO FLAP OPEN AND CLOSED (ON ITS HINGE) AS YOU TRAVEL DOWN THE ROAD. THE WINDOW IS FOR EMERGENCY EXIT SO THE LATCH HAS NOT BEEN USED AND APPEARS TO HAVE BROKEN FROM METAL FATIGUE. CHEAP PART MADE WITH CHEAP ALUMINUM METAL.
Incident date: Mar 1, 2015
I HAVE HAD THREE TIRES EXPLODE WHILE PULLING MY 2013 5TH WHEEL CAMPER. ONE TIRE FAILED IN MARCH OF 2015 AND I RECENTLY HAD TWO MORE FAIL JULY THE 3RD OF 2015. I HAD TO BUY NEW TIRES WHILE TRAVELING. THE TWO THAT FAILED IN JULY DID OVER $5,000.00 IN DAMAGE. I AM VERY MAINTENANCE MINDED AND THE TIRES WERE WHAT APPEARED TO BE IN GOOD CONDITION AND THE TIRE PRESSURE WAS CORRECT. THE TIRE MANUFACTURER ... Read more
Incident date: Jul 21, 2015
THE FRESH WATER TANK IN THE REAR OF THE TRAILER FELL DOWN AND WAS SITTING RIGHT ON THE REAR AXEL. WE OPENED UP THE BOTTOM COVER OF THE TRAILER AND NOTICED THAT THE BARS USED TO SUPPORT THE TANK WERE ALL BENT AND A FEW OF THEM HAD POPPED OFF FROM THE FRAME. WE WERE ABLE TO JACK UP THE TANK AND REPAIR THE DAMAGE BY OURSELVES BECAUSE WE WERE OUT OF TOWN AND THE DEALERSHIP WOULD TAKE MONTHS TO FIX THI... Read more
Incident date: Jul 17, 2015
TIRE TREADS STARTED SEPARATING AND BUBBLED UP INSIDE OF TIRE. SAW TREAD SEPARATION BEFORE ANY ACCIDENT OCCURRED AND REPLACED DEFECTIVE TIRE. WAS TOLD THE TIRE WOULD NOT HAVE LASTED ANOTHER 200 MILES.
Incident date: Jul 26, 2015
THIS IS THE SECOND BLOW OUT, THE LAST TWO TIMES OUT WITHIN A MONTH. THE TIRES FAILED ON OPPOSITE SIDES OF THE RV, TIRE PRESSURES WERE CHECKED AND TOP OFF AFTER WINTER STORAGE (INDOORS). BOTH TRIPS THE OUTDOOR TEMPERATURE WAS APPROXIMATELY 90 DEGREES. BOTH SIDES OF THE RV WERE DAMAGED AFTER THE BLOW OUTS, METAL SIDING AND FENDER WELL PARTS WERE DESTROYED.
CPSC: X1520856A. LIGHT SWITCH. CONSUMER STATED THE LIGHT SWITCH IN THE MOBLE HOME BURNED HIS FINGER AFTER TRYING TO TURN THE SWITCH OFF. *LN THE CONSUMER STATED THE SWITCH WAS HOT, AS WELL AS SOME OF THE OTHER LIGHT FIXTURES.
1 injured
Incident date: Jan 15, 2014
TL* THE CONTACT OWNS A 2007 KEYSTONE RAPTOR. WHILE DRIVING AT VARIOUS SPEEDS, A PASSENGER SIDE TIRE BECAME FLAT. THE EXACT LOCATION OF THE TIRE WAS UNKNOWN. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE TIRE WOBBLED AND APPEARED TO BE OUT OF ROUND. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WERE HOLES IN THE RIMS... Read more
Incident date: Jan 15, 2014
TL* THE CONTACT OWNS A 2007 KEYSTONE RAPTOR. WHILE DRIVING AT VARIOUS SPEEDS, A PASSENGER SIDE TIRE BECAME FLAT. THE EXACT LOCATION OF THE TIRE WAS UNKNOWN. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE TIRE WOBBLED AND APPEARED TO BE OUT OF ROUND. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WERE HOLES IN THE RIMS... Read more
Incident date: Apr 16, 2014
TL* THE CONTACT OWNS A 2014 KEYSTONE BIG SKY. THE CONTACT STATED THAT THE SPARE TIRE UNDERNEATH THE VEHICLE WAS ENCOUNTERING THE GROUND. THE CONTACT INDEPENDENTLY TIGHTENED THE WRENCH THAT HELD THE SPARE TIRE UNDERNEATH THE VEHICLE. THE FAILURE RECURRED WHILE DRIVING AT 45 MPH. AS A RESULT THE SPARE TIRE MOUNTING RACK FRACTURED, THE LATTER WAS BENT, THE BELLY PAN WAS FRACTURED, AND THE FIBER GLASS... Read more
Incident date: Jun 27, 2015
TRAVELING WEST ON 44 THROUGH MISSOURI NEAR ST. JAMES AT 60-62 MPH OR 1650 RPM ON DIESEL WE HEARD A LARGE BOOM AND I NOTICED VIBRATIONS COMING FROM THE 5TH WHEEL TRAILER. IT'S A TOYHAULER BUT WE DIDN'T HAVE OUR TOYS WITH US! WE HAD 2 BICYCLES TO RIDE. ALSO TWO LIGHT WEIGHT DOG CRATES MADE OF PLASTIC IN THE BACK. I OBSERVED OUT THE RIGHT MIRROR PARTS COMING OFF MY TRAILER. WE SLOWLY AND SMOOTHLY EAS... Read more
Incident date: Jun 27, 2015
TRAVELING WEST ON 44 THROUGH MISSOURI NEAR ST. JAMES AT 60-62 MPH OR 1650 RPM ON DIESEL WE HEARD A LARGE BOOM AND I NOTICED VIBRATIONS COMING FROM THE 5TH WHEEL TRAILER. IT'S A TOYHAULER BUT WE DIDN'T HAVE OUR TOYS WITH US! WE HAD 2 BICYCLES TO RIDE. ALSO TWO LIGHT WEIGHT DOG CRATES MADE OF PLASTIC IN THE BACK. I OBSERVED OUT THE RIGHT MIRROR PARTS COMING OFF MY TRAILER. WE SLOWLY AND SMOOTHLY EAS... Read more
Incident date: Jun 27, 2015
TRAVELING WEST ON 44 THROUGH MISSOURI NEAR ST. JAMES AT 60-62 MPH OR 1650 RPM ON DIESEL WE HEARD A LARGE BOOM AND I NOTICED VIBRATIONS COMING FROM THE 5TH WHEEL TRAILER. IT'S A TOYHAULER BUT WE DIDN'T HAVE OUR TOYS WITH US! WE HAD 2 BICYCLES TO RIDE. ALSO TWO LIGHT WEIGHT DOG CRATES MADE OF PLASTIC IN THE BACK. I OBSERVED OUT THE RIGHT MIRROR PARTS COMING OFF MY TRAILER. WE SLOWLY AND SMOOTHLY EAS... Read more
Incident date: Jul 1, 2015
THE DEADBOLT LOCK ON THE DOOR OF THE TRAILER WOULD NOT UNLOCK. WE HAD TO CLIMB TROUGH THE EMERGENCY WINDOW, BUT THE LOCK WOULD NOT TURN FROM THE INSIDE EITHER SO WE HAD TO UNSCREW AND REMOVE THE DOOR HANDLE. THEN REMOVE THE DEADBOLT SO WE COULD USE THE DOOR. THE SECOND INCIDENT THAT HAPPENED WAS ON 7/5/2015. WHEN WE RETURNED HOME FROM OUR TRIP WHILE WASHING THE CAMPER WE NOTICED THE AXLE S... Read more
Incident date: Jul 1, 2015
THE DEADBOLT LOCK ON THE DOOR OF THE TRAILER WOULD NOT UNLOCK. WE HAD TO CLIMB TROUGH THE EMERGENCY WINDOW, BUT THE LOCK WOULD NOT TURN FROM THE INSIDE EITHER SO WE HAD TO UNSCREW AND REMOVE THE DOOR HANDLE. THEN REMOVE THE DEADBOLT SO WE COULD USE THE DOOR. THE SECOND INCIDENT THAT HAPPENED WAS ON 7/5/2015. WHEN WE RETURNED HOME FROM OUR TRIP WHILE WASHING THE CAMPER WE NOTICED THE AXLE S... Read more
Incident date: May 21, 2015
TL* THE CONTACT OWNS A 2007 KEYSTONE SPRINTER. WHILE DRIVING AT 65 MPH, THE REAR AXLE FRACTURED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE'S REAR AXLE WAS REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR AXLE WELDING FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: Jul 1, 2015
ATTORNEY REPRESENTING CONSUMERS WRITES IN REGARDS TO A DEFECTIVE TRAILER. *SMD THE LEAF SPRINGS WERE CRACKED AND BROKEN, THE MAIN WINDOW SHATTERED, THE BRACKETS FOR SKIRTING AND WATER WASTE WERE BROKEN. SCREWS WERE MISSING AND LOOSE FROM THE CORER POST, THE WINDOW SILLS WERE FALLING OUT, THE SLIDING GLASS DOOR FRAME WAS MISALIGNED, THE ELECTRIC COVER PLATE FELL OFF, THE CENTRAL VACUUM SYSTEM AND... Read more
Incident date: Jul 15, 2013
ORIGINAL GOODYEAR MADE-IN-CHINA TIRES WERE WEARING UNEVENLY AFTER ONLY A FEW THOUSAND MILES. WE ARE OBSESSIVE ABOUT CHECKING AND ADJUSTING TIRE PRESSURE BEFORE EACH TRIP. EXPERTS RECOMMENDED CHECKING TRAILER AXLE ALIGNMENT, WHICH WE HAD TO DO AT OUR OWN EXPENSE EVEN THOUGH STILL UNDER WARRANTY. NO TROUBLE FOUND. EVENTUALLY WE REPLACED ALL 5 TIRES, AGAIN AT OUR OWN EXPENSE JUST AFTER THE 1-YEAR... Read more
Incident date: Jul 15, 2013
ORIGINAL GOODYEAR MADE-IN-CHINA TIRES WERE WEARING UNEVENLY AFTER ONLY A FEW THOUSAND MILES. WE ARE OBSESSIVE ABOUT CHECKING AND ADJUSTING TIRE PRESSURE BEFORE EACH TRIP. EXPERTS RECOMMENDED CHECKING TRAILER AXLE ALIGNMENT, WHICH WE HAD TO DO AT OUR OWN EXPENSE EVEN THOUGH STILL UNDER WARRANTY. NO TROUBLE FOUND. EVENTUALLY WE REPLACED ALL 5 TIRES, AGAIN AT OUR OWN EXPENSE JUST AFTER THE 1-YEAR... Read more
Incident date: Apr 23, 2013
CPSC: X1530922A. KEYSTONE BULLET. CONSUMER STATED WHEN COOKING INSIDE THE TRAILER, THE RANGE HOOD CAUSES THE SMOKE ALARM TO GO OFF, DUE TO FUMES AND ODORS BECOME AIRBORNE IN THE CABIN. *SS UPDATED 10/07/15*LJ UPDATED 11/07/2017*CN
Incident date: Jun 7, 2011
TL* THE CONTACT OWNS A 2011 KEYSTONE LAREDO TRAVEL TRAILER. THE CONTACT STATED THAT WHILE PARKED, THE REAR LIPPERT STABILIZER JACK FAILED TO ACTIVATE WITHOUT WARNING. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO ACTIVATE THE STABILIZER JACK. THE FAILURE RECURRED ON SEVERAL OCCASIONS UNTIL THE JACK NO LONGER WORKED. THE TRAILER WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED T... Read more
Incident date: Sep 16, 2014
TL* THE CONTACT OWNS A 2013 KEYSTONE RAPTOR TOYHAULER TRAILER. THE TRAILER WAS EQUIPPED WITH TWO POWER KING TOWMAX TIRES, SIZE: LT235/80R16 E. WHILE DRIVING 60 MPH ON A HIGHWAY, THE FRONT PASSENGER SIDE TIRE BLEW OUT WITH EXCESSIVE FORCE AND THE TREAD COMPLETELY SEPARATED. THE CONTACT MERGED TO THE SHOULDER OF THE HIGHWAY AND REPLACED THE TIRE. EIGHT MONTHS LATER, WHILE DRIVING 55 MPH, THE FRONT D... Read more
Incident date: Apr 9, 2015
2 WEEKS AGO WHILE TRAVELING ON INTERSTATE 20 IN EAST TEXAS ONE OF MY TIRES ON MY 2014 300RB SEPARATED AND DID $9K WORTH OF DAMAGE TO MY RV SEVERING GAS LINES, ELECTRICAL LINES AND DESTROYED MY CABINETS! THIS TIRE DID NOT EXPLODE. IN FACT IT WAS STILL AIRED UP TO 70 PSI WHEN I STOPPED!!!!! THE TREAD LITERALLY JUST FELL OF THE TIRE!!!!! AND WHEN I STOPPED TO PUT THE SPARE ON I NOTICED ANTHER TIRE WA... Read more
KEYSTONE
MONTANA HIGH COUNTRY
(2014) — EQUIPMENT:MECHANICAL
May 12, 2015
Incident date: May 8, 2015
I HAVE BEEN INFORMED THAT YOU ARE TRACKING THE SUBJECT RECALL. I WAS SENT A COPY FROM KEYSTONE. I HAVE A CONCERN ABOUT THIS RECALL. I TOOK MY KEYSTONE 2014 MONTANA 3402RL TO TIARA RV IN ELKHART, IN SO THEY COULD DO THE RECALL. THEY ASSURED ME THEY USE THE OFFICIAL RECALL REPAIR. ON THE SECOND DAY OF USE, RETURNING FROM TIARA, A TRIP OF ABOUT 500 MILES, THE STEP FAILED AGAIN AS IT DID PRIOR TO ... Read more
Incident date: Jan 11, 2015
WE USED OUR NEW RAPTOR FOR A SHORT TRIP & THE REFRIGERATOR STOPPED WORKING USING AC. WE MADE ARRANGEMENTS TO HAVE IT SERVICED AT A KEYSTONE DEALER. THEY FELT THE GFI WAS TRIPPED & RESET IT. WE HAD DONE ALL THAT TYPE OF TROUBLESHOOTING & WERE NOT CONFIDENT THE ISSUE WAS THAT SIMPLE. IT WAS WINTER AND WE PUT THE UNIT IN STORAGE. WE GOT IT OUT LAST WEEK TO PREPARE FOR OUR 1ST TRIP OF THE YEAR. THE R... Read more
Fire
Incident date: Apr 9, 2015
2 WEEKS AGO WHILE TRAVELING ON INTERSTATE 20 IN EAST TEXAS ONE OF MY TIRES ON MY 2014 300RB SEPARATED AND DID $9K WORTH OF DAMAGE TO MY RV SEVERING GAS LINES, ELECTRICAL LINES AND DESTROYED MY CABINETS! THIS TIRE DID NOT EXPLODE. IN FACT IT WAS STILL AIRED UP TO 70 PSI WHEN I STOPPED!!!!! THE TREAD LITERALLY JUST FELL OF THE TIRE!!!!! AND WHEN I STOPPED TO PUT THE SPARE ON I NOTICED ANTHER TIRE W... Read more
Incident date: Apr 9, 2015
2 WEEKS AGO WHILE TRAVELING ON INTERSTATE 20 IN EAST TEXAS ONE OF MY TIRES ON MY 2014 300RB SEPARATED AND DID $9K WORTH OF DAMAGE TO MY RV SEVERING GAS LINES, ELECTRICAL LINES AND DESTROYED MY CABINETS! THIS TIRE DID NOT EXPLODE. IN FACT IT WAS STILL AIRED UP TO 70 PSI WHEN I STOPPED!!!!! THE TREAD LITERALLY JUST FELL OF THE TIRE!!!!! AND WHEN I STOPPED TO PUT THE SPARE ON I NOTICED ANTHER TIRE W... Read more
Incident date: Apr 3, 2015
TL* THE CONTACT OWNS A 2015 (NA) KEYSTONE ALPINE RV. THE CONTACT STATED THAT THE RV ELECTRICAL SYSTEM WAS DEFECTIVE. THE CONTACT NOTICED THAT THE OUTLETS FAILED TO PROVIDE ELECTRICAL POWER AND THE HOT WATER SYSTEM DID NOT PROVIDE HEATED WATER. AN RV TECHNICIAN INSPECTED THE POWER OUTLETS AND WAS ABLE TO CORRECT THE WIRES; HOWEVER, THE HOT WATER SYSTEM WAS NOT REPAIRED AND THE WALL NEEDED TO BE REM... Read more
Incident date: Apr 24, 2014
2014 KEYSTONE WILDWOOD VAIL SPORT ST 205/75D 14 ALREADY CRACKING IN SIDEWALLS AND HAD ONE BLOW IN SPRING OF 2014. HAD TO REPLACE, NOW NOTICING THE CRACKING BELIEVE IT IS DUE TO FAULTY TIRES. *TR
Incident date: Apr 19, 2015
BLOW OUT OF FRONT RIGHT TIRE ON CAMPER RESULTING IN RIPPING APART THE UNDER SIDE. (INSOLATION; WIRING; GAS LINES AND FLOORING) SEVERAL FEET OF FIBERGLASS AND ALUMINUM SIDING BLOWN APART. TREAD ON TIRE WAS TOTALLY SEPARATED CAUSING THE DAMAGE. TIRES MOUNTED FEB 2014 AND HAVE APPROXIMATELY 1200 MILES ON THEM TIRES MENTIONED HERE: BCT JK 42 ST 225/75 R 15 HI - RUN. TIRES WERE PROPERLY INFLATE... Read more
Incident date: Apr 19, 2015
BLOW OUT OF FRONT RIGHT TIRE ON CAMPER RESULTING IN RIPPING APART THE UNDER SIDE. (INSOLATION; WIRING; GAS LINES AND FLOORING) SEVERAL FEET OF FIBERGLASS AND ALUMINUM SIDING BLOWN APART. TREAD ON TIRE WAS TOTALLY SEPARATED CAUSING THE DAMAGE. TIRES MOUNTED FEB 2014 AND HAVE APPROXIMATELY 1200 MILES ON THEM TIRES MENTIONED HERE: BCT JK 42 ST 225/75 R 15 HI - RUN. TIRES WERE PROPERLY INFLATE... Read more
Incident date: Apr 2, 2015
WAS TRAVELING NORTH ON I 95 IN S.C. JUST NORTH OF EXIT 68. I WAS TRAVELING AT 55 MPH WHEN THE RIGHT REAR TRAILER TIRE BLEW DAMAGING THE SKIRTING AND POSSIBLY BENT THE AXLE ON MY MONTANA 5TH WHEEL TRAILER. THE TIRE WAS A GOODYEAR MARATHON ST235X80R16E. THE TIRE WAS MANUFACTURED IN CHINA, AND WASN'T EVEN 3 YEARS OLD. THE TIRES THAT ARE MADE IN CHINA HAVE BEEN NAMED CHINA BOMBS BECAUSE OF ALL THE TIR... Read more
Incident date: May 1, 2014
TL* THE CONTACT OWNS A 2015 KEYSTONE MONTANA. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE CONNECTING RIVETS TO THE QUAD ENTRY STEPS WERE BENT AND CAUSED THE STEPS TO BECOME UNSTABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT WAS UNABLE TO DETERMINE IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V10200 (STRUCTURE). THE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: Apr 1, 2015
THE TIRES THAT THE KEYSTONE RV COMPANY PUTS ON THEIR FIFTH WHEEL TRAILERS ARE UNSAFE, AT APPROX. 2500 MILES AND 4 YEARS OLD I HAD A BLOW OUT ON I-35 . IT TORE UP MY TRAILER AND I FEEL THEY THEY ARE UNSAFE AND VERY DANGEROUS. *TR
Incident date: Apr 1, 2015
THE TIRES THAT THE KEYSTONE RV COMPANY PUTS ON THEIR FIFTH WHEEL TRAILERS ARE UNSAFE, AT APPROX. 2500 MILES AND 4 YEARS OLD I HAD A BLOW OUT ON I-35 . IT TORE UP MY TRAILER AND I FEEL THEY THEY ARE UNSAFE AND VERY DANGEROUS. *TR
KEYSTONE
MONTANA HIGH COUNTRY
(2013) — EQUIPMENT ADAPTIVE/MOBILITY
Mar 24, 2015
Incident date: Jan 15, 2015
THE ENTRY STEPS INTO MY FIFTH WHEEL TRAILER HAD A FAILURE. THE RIVET IN THE SECOND STEP FROM THE BOTTOM BROKE WHEN STEPPED ON, ALLOWING IT TO COLLAPSE ON ONE SIDE. I HAVE TEMPORARILY REPAIRED THE STEP WITH A BOLT. I ALSO CONTACTED KEYSTONE ON THE DATE OF THIS COMPLAINT ONLY TO BE TOLD MY VIN WAS NOT WITHIN THE RECALL SCOPE EVEN THOUGH THE STEP ASSEMBLY IS MADE BY HICKORY SPRINGS. *TR
Incident date: Mar 3, 2014
MY RV HAS A SET OF FOLDING STEPS FOR ENTRY. THERE ARE 4 STEPS. THE TOP LEFT RIVET IS ALL BUT PULLED OUT. THEY ARE UNSAFE FOR USE, HAVE A LOT OF FLEX WHEN USED AND REQUIRE THE PLACEMENT OF CONCRETE BLOCKS UNDER THEM TO BE USED SAFELY. KEYSTONE HAS A RECALL ON QUAD STEPS. #15-224. MY DATE OF MANUFACTURE FALLS IN THE MIDDLE OF THE DATE RANGE OF THIS DEFECT RECALL. WHEN I CALLED KEYSTONE I AM T... Read more
Incident date: Mar 3, 2014
MY RV HAS A SET OF FOLDING STEPS FOR ENTRY. THERE ARE 4 STEPS. THE TOP LEFT RIVET IS ALL BUT PULLED OUT. THEY ARE UNSAFE FOR USE, HAVE A LOT OF FLEX WHEN USED AND REQUIRE THE PLACEMENT OF CONCRETE BLOCKS UNDER THEM TO BE USED SAFELY. KEYSTONE HAS A RECALL ON QUAD STEPS. #15-224. MY DATE OF MANUFACTURE FALLS IN THE MIDDLE OF THE DATE RANGE OF THIS DEFECT RECALL. WHEN I CALLED KEYSTONE I AM T... Read more
Incident date: Mar 11, 2015
TIRE BLOW OUT. I WAS PULLING MY CAMPER AT 60 MPH, JUST N OF THE FLA LINE ON 1-95. THE ROAD TEMPERATURE WAS MODERATE. I CHECKED TIRE PRESSURE BEFORE LEAVING SAVANNAH, 80 PSI. THE TIRE HAD APPROXIMATELY 4500 MILES ON IT, IT WAS NOT WORN AND WAS IN GOOD SHAPE. THE TIRE BURST WITH A LOUD NOISE AND IMMEDIATELY DEFLATED. I HAD TO CHANGE THE TIRE ON THE SHOULDER OF THE ROAD. WE REPLACED THE TIRE IN JAX F... Read more
Incident date: Mar 9, 2015
I HAVE A 2004 KEYSTONE TRAVEL TRAILER. THE REFRIGERATOR HAS A RECALL FROM DOMETIC. THE RECALL IS TO PREVENT FIRES IF THE REFRIGERATOR LEAKS FLAMMABLE COOLANT INTO THE PROPANE FLAME. MY COOLER HAS STARTED TO LEAK AND IS NO LONGER SAFE TO USE. DOMETIC WILL NOT REPLACE THE FAULTY COOLER. THEIR SOLUTION TO THE PROBLEM (LEAKING COOLERS) IS TO INSTALL A SWITCH THAT TURNS THE FRIDGE OFF IN CASE OF A LEAK... Read more
Incident date: Jun 2, 2014
WITHIN 3 MONTHS OF PURCHASING A NEW KEYSTONE MONTANA 5TH WHEEL THE REAR FIRE EMERGENCY WINDOW LATCH BROKE. IN ORDER TO CONTINUE USING THE 5TH WHEEL THE WINDOW HAD TO BE SECURED SHUT WITH WIRE TIES. THIS EMERGENCY WINDOW IS ONE OF ONLY THREE FIRE EXITS FROM THE TRAILER. IT IS THE ONLY FIRE EXIT IN THE REAR EXTRA LIVING QUARTERS. IT HAS BEEN OVER A YEAR WITH THIS PART ON "BACK ORDER". NOW I AM ... Read more