Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
Incident date: Dec 19, 2015
MY 5TH WHEEL CAMPER MODEL 252 FWRLS HAS A GVWR 8200 AND THE TIRES (ST205/75R15C) HAVE A 1820 RATING @ 50 PSI (MAX) WITH TWO AXLES EQUALING A TOTAL OF 4 TIRES THE MAX LOAD IS 7280. THEREFORE, THE CAMPER IS OVERLOADED 920 LBS BASED ON THE TIRE/WHEEL MAXIMUM LOAD CAPACITY. ISN'T THIS ILLEGAL. I ALWAYS THOUGHT THE TIRES LOOKED OVERLOADED OR LOW BUT THEY WERE AT MAX PRESSURE.
Incident date: Dec 15, 2015
DASH HAS HEATED WHILE SITTING IN BRIGHT SUN LIGHT AND NOW THE DASH HAS A REFLECTIVE SHEEN THAT IS SEEN CLEARLY ON THE SURFACE OF THE WINDSHIELD. THE REFLECTION IS EXTREMELY DISTRACTING IN ALL TYPES OF WEATHER CONDITIONS MAKING DRIVING THIS VEHICLE A SAFETY CONCERN. NORMALLY A SUBARU OF THIS AGE IN OUR FAMILY WOULD HAVE WELL OVER 150,000 MILES ON IT, HOWEVER DUE TO OUR SAFETY CONCERNS THIS VEHICLE... Read more
Incident date: Sep 13, 2015
2013 KEYSTONE COUGAR TRAILER. CONSUMER WRITES IN REGARDS TO TIRE FAILURE. *SMD THE CONSUMER NOTICED AS HE WAS DRIVING, HE NOTICED THAT ONE OF THE RIGHT SIDE TRAILER TIRES WERE SHREDDING. WHEN HE WAS FINALLY ABLE TO STOP, HE DISCOVERED THE TIRE WAS LOOSING AIR AND THE TREAD HAS COMPLETELY SEPARATED FROM THE CASING AND THE SIDEWALL WAS STILL INTACT. THERE WAS EXTENSIVE DAMAGE TO THE SHEET METAL... Read more
KEYSTONE
SPRINGDALE
(2013) - TIRES
Nov 18, 2015
Incident date: Nov 15, 2015
CARLISLE RADIAL TRAIL RH ST205/75R15 107B (LRD) TRAILER TIRE BLOW OUT. MANUFACTURE DATE '1914'. 7,684 MILES ON SET OF TIRES, 7/32 TREAD DEPTH REMAINING. MAX SPEED OF 65 MPH OBSERVED. TIRE PRESSURES MAINTAINED AND MONITORED WITH TST 507 TPMS. NO EXTERNAL SIGNS OF PENDING FAILURE. HUB OF AXLE REPACKED 1 1/2 YEARS PRIOR, NOT HOT TO TOUCH WHEN CHANGING TIRE. TRAILER WEIGHT 75% OF CARRYING CAPACITY OF ... Read more
Incident date: Nov 28, 2014
BLEW 3 TIRES IN LESS THAN 3000 MILES. FIRST WAS ON DELIVERY OF VEHICLE FROM MANUFACTURER, NEXT 2 WERE ON SAME DAY LESS THAN 200 MILES APART (ON OPPOSITE SIDES OF VEHICLE). 2ND ONE LITERALLY EXPLODED NEARLY CAUSING A CRASH. DYNAMIC TIRE SAYS NOTHING WRONG WITH TIRES.
Incident date: Dec 29, 2013
TL* THE CONTACT OWNS A 2014 KEYSTONE FUZION. WHILE DRIVING 65 MPH, THE U BOLT IN THE REAR AXLE WAS LOOSE, SHIFTED THE TIRE BEHIND THE STABILIZER JACK, AND DAMAGED THE REAR DRIVER SIDE TIRE. DUE TO THE FAILURE, THE LEAF SPRING DETACHED FROM THE VEHICLE. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN. UPDATE 01/15/16 MA
Incident date: Aug 1, 2013
TL* THE CONTACT OWNS A 2009 KEYSTONE RAPTOR. THE CONTACT STATED THAT THE REAR DOOR OF THE VEHICLE WAS DISINTEGRATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Incident date: Aug 21, 2015
WE HAD THREE BLOW OUTS ON OUR TRAILER TIRES DURING A TRIP THIS FALL. THE THREE BLOW OUTS OCCURRED ON THREE DIFFERENT DATES. THE TIRES ARE COOPER OMNI ST 235/80R16. THE FIRST BLOW OUT OCCURRED 8/21/2015 ON I-470 JUST PAST THE DENVER AIRPORT. THIS BLOW OUT CAUSED DAMAGE TO THE TRAILER ON THE PASSENGER SIDE OF THE VEHICLE. THE SECOND BLOW OUT OCCURRED SOMEWHERE NORTHEAST OF SANTA FE, NM ... Read more
Incident date: Jul 31, 2013
TL* THE CONTACT OWNS A 2009 KEYSTONE RAPTOR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE TRANSFER SWITCH CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V594000 (ELECTRICAL SYSTEM) HOWEVER, THE VEHICLE WAS NOT REPAIRED UNDER THE RECALL. THE MANUFACTURER WAS N... Read more
Fire
Incident date: Sep 13, 2015
TL* THE CONTACT OWNS A 2008 KEYSTONE FUZION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V561000 (ELECTRICAL SYSTEM) HOWEVER, THE CONTACT SMELLED AN ODOR COMING FROM UNDER THE FRONT OF THE CAMPER IN THE STORAGE AREA. THE CONTACT EXTINGUISHED THE FIRE. NO INJURIES WERE SUSTAINED. THE CONTACT REPLACED THE TRANSFER SWITCH INDEPENDENTLY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WA... Read more
Fire
Incident date: Sep 7, 2015
TRAVELING I10 JUST OUTSIDE SAN ANTONIO TX PULLING MY 39 FOOT KEYSTONE MONTANA I EXPERIENCED A TIRE BLOWOUT (GOODYEAR TIRE). THE BLOWOUT DID MAJOR DAMAGE TO MY WHEEL WELL, METAL ON SIDE OF 5TH WHEEL. COST TO REPAIR IS $7,200.00. TIRES HAVE LESS THAN 2000 MILES ON THEM. I AM GOING TO REMOVE THEM AND REPLACE WITH MICHELIN XPS RIB
Incident date: Sep 7, 2015
TRAVELING I10 JUST OUTSIDE SAN ANTONIO TX PULLING MY 39 FOOT KEYSTONE MONTANA I EXPERIENCED A TIRE BLOWOUT (GOODYEAR TIRE). THE BLOWOUT DID MAJOR DAMAGE TO MY WHEEL WELL, METAL ON SIDE OF 5TH WHEEL. COST TO REPAIR IS $7,200.00. TIRES HAVE LESS THAN 2000 MILES ON THEM. I AM GOING TO REMOVE THEM AND REPLACE WITH MICHELIN XPS RIB
Incident date: Sep 30, 2015
SPRING HANGERS, FRONT AND REAR, ON THIS MODEL FIFTH WHEEL RV ARE NOT SECURELY ATTACHED TO STRUCTURAL MEMBER OF VEHICLE. FOR WHATEVER REASON AN EIGHT FOOT (APPROX) PIECE OF TWO INCH 16 GAUGE (THIN) STEEL SQUARE TUBING HAS BEEN WELDED TO THE BOTTOM OF THE FRAME MEMBER ON EACH SIDE OF THE VEHICLE. THE SPRING HANGERS (FRONT RIGHT AND LEFT AND REAR RIGHT AND LEFT AND BOTH RIGHT AND LEFT CENTER) ARE T... Read more
KEYSTONE
SPRINGDALE
(2010) - TIRES
Sep 24, 2015
Incident date: Jun 25, 2015
IN LATE JUNE OF 2015, DRIVING BETWEEN HAILEY, IDAHO AND REXBURG, IDAHO ALL OF THE TREAD CAME OFF OF THE PASSENGER REAR TIRE OF MY 2010 SPRINGDALE 5TH-WHEEL TRAILER. THE TIRE NEVER LOST AIR PRESSURE AND WHEN CHECKED AFTER THE TIRE WAS CHANGED THE TIRE STILL HAD THE 50 LBS. THE TIRES ARE CARLISLE RADIAL TRAIL ST205/75R15'S. THE TREAD LOSS CAUSED MINOR DAMAGE TO THE TRAILER, LUCKILY NOT CAUSING A ... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 KEYSTONE ALPINE TRAILER EQUIPPED WITH POWER KING TOWMAX TIRES, SIZE ST235/80R16 (NA). WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR PASSENGER SIDE TIRE EXPERIENCED A BLOW OUT. APPROXIMATELY 200 MILES LATER, THE FRONT PASSENGER SIDE TIRE EXPERIENCED A BLOW OUT. APPROXIMATELY 400 MILES LATER, THE FRONT DRIVER SIDE TIRE EXPERIENCED A BLOW OUT. THE CONTACT INDICATED THAT TH... Read more
Incident date: Aug 25, 2015
ST235/80R-16/10 TOW MAX STR TRAILER HIGHWAY BW TIRES NEED TO BE INVESTAGATED. WE HAVE HAD 5 FLATS WITH ALL SAME PROBLEM OVER THE PAST 2 YEARS AND HAD READ THERE HAS BEEN 196 COMPLAINTS JUST LIKE OURS SINCE 2004
Incident date: Aug 10, 2015
WHILE TRAVELLING HOME FROM A CAMPOUT, I NOTICED EXCESSIVE SPRING IN THE FIFTH WHEEL CAMPER AT THE KING PIN. AT NEXT FUEL STOP I IDENTIFIED THAT THE HITCH BOX WELDS TO THE CAMPER FRAME WAS BROKE AND GAPPED APPROX. 1/2", THE HITCH BOX IS THE WELDED MEMBER TO THE CAMPER THAT ALLOWS THE CAMPER TO BE CONNECTED TO THE TOW VEHICLE. HAD IT COMPLETELY SEPARATED THE CAMPER WOULD HAVE BEEN LOOSE FROM THE T... Read more
Incident date: Aug 20, 2015
WHILE TRAVELING AT 55 MPH PULLING OUR 2013 MONTANA 5TH WHEEL WITH ST235/80R16 GOODYEAR MARATHON TIRE ON THE DRIVERS SIDE REAR BLEW. TIRE PRESSURE WAS CHECKED PRIOR TO TRIP.
KEYSTONE
DUTCHMEN VOLTAGE
(2014) - UNKNOWN OR OTHER
Aug 21, 2015
Incident date: Aug 4, 2015
2014 DUTCHMEN VOLTAGE MODEL #3950 FIFTH WHEEL TOYHAULER RV. I RECENTLY TOOK THE THE RV TO A LOCAL REPAIR FACILITY WITH AN ISSUE WITH THE OEM SUPPLIED TRAILER-AIR TRI-GLIDE FIFTH WHEEL HITCH/KING PIN ASSEMBLY. THE KING PIN IS CLEARLY MARKED AS A 21,000 LBS. GVW RATED HITCH AND A LIPPERT (LCI) PART NUMBER OF 194170 . WHEN REPAIR FACILITY ATTEMPTED TO ORDER THE REPLACEMENT KING PIN ASSEMBLY USING THE... Read more
Incident date: Aug 14, 2015
THE ORIGINAL EQUIPMENT (TIRES) FROM A KEYSTONE COUGAR TRAILER. IN A TWO WEEK TIME FRAME (AUGUST 2-14, 2015) WHILE ON VACATION, 4 TOWMAX TIRES ST22575R15D BLEW OUT ON THE HIGHWAY. THESE TIRES WERE APPROX. 4.5 YEARS OLD WITH LESS THAN A TOTAL OF 6,000 MILES.THE SPARE THAT BLEW HAD LESS THAN 1,000 MILES. WHEN PARKED, THE TIRES WERE COVERED AND NOT IN DIRECT SUNLIGHT. I FEEL THESE TIRES WERE/ARE DEFEC... Read more
Incident date: Jun 17, 2015
HAD 2 TIRES BLOW OUT ON RECENT TRIPS. THE GOODYEAR MARATHON ST 235/80R16-E CAME ON OUR 2013 KEYSTONE MONTANA 3100RL 5TH WHEEL WHEN IT WAS BOUGHT NEW. TIRE PRESSURES WERE VERIFIED PRIOR TO OUR TRIP. ONE TIRE BLEW (SHREDDED) ON THE DRIVERS SIDE WHILE ON RT 95 IN MARYLAND ON JUNE 17, 2015. CAUSED SUBSTANTIAL DAMAGE TO CAMPER. I ADDED A TPMS TO MONITOR THE PRESSURE AND TEMPERATURE OF THE TIRES (... Read more
Incident date: Aug 10, 2015
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WOR... Read more
Incident date: Aug 10, 2015
I PURCHASED A NEW TRAVEL TRAILER MANUFACTURED BY KEYSTONE IN MAY OF 2015. I TOOK IT BACK TO THE DEALER AFTER MY FIRST TRIP WHEN I REALIZED THE BRAKES BARELY FUNCTIONED. AFTER 4 MONTHS OF TRYING TO GET THE MANUFACTURE TO ACKNOWLEDGE THE BRAKES DID NOT WORK FROM THE FACTORY KEYSTONE STATED THAT THEY FELT THE BRAKES FUNCTIONED PROPERLY. THE DEALER, RCD SALES AGREED WITH ME THAT THE BRAKES DID NOT WOR... Read more
Incident date: Aug 2, 2015
TL* THE CONTACT OWNS A 2013 KEYSTONE MONTANA BEING HAULED BY A 2013 DODGE RAM 3500. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL SHORT ASSOCIATED WITH THE WIRING UNDERNEATH THE BED IN THE TRAILER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER AND THE MANUFACTURER TO REMEDY THE FAILURE. THE... Read more
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2004 KEYSTONE ZEPPELIN. WHILE THE VEHICLE WAS BEING RENOVATED, THE LINOLEUM WAS REMOVED AND THE CONTACT DISCOVERED THAT THE SUPPORT BRACKETS LOCATED UNDERNEATH THE SLIDE OUT AND IN THE FLOOR WERE FRACTURED. THE CONTACT STATED THAT THE FLOOR BRACKETS WERE INSTALLED EVERY FOUR FEET. AN INDEPENDENT MECHANIC INSPECTED THE RV AND DIAGNOSED THAT THE TRAILER WAS UNSAFE TO PULL AND ... Read more
Incident date: Jul 13, 2015
THE LATCH TO THE REAR EMERGENCY WINDOW BROKE. (I DISCOVERED THIS WHILE OPENING THE ADJACENT WINDOW FOR VENTILATION). THIS ALLOWS THE WINDOW TO FLAP OPEN AND CLOSED (ON ITS HINGE) AS YOU TRAVEL DOWN THE ROAD. THE WINDOW IS FOR EMERGENCY EXIT SO THE LATCH HAS NOT BEEN USED AND APPEARS TO HAVE BROKEN FROM METAL FATIGUE. CHEAP PART MADE WITH CHEAP ALUMINUM METAL.
Incident date: Jul 13, 2015
THE LATCH TO THE REAR EMERGENCY WINDOW BROKE. (I DISCOVERED THIS WHILE OPENING THE ADJACENT WINDOW FOR VENTILATION). THIS ALLOWS THE WINDOW TO FLAP OPEN AND CLOSED (ON ITS HINGE) AS YOU TRAVEL DOWN THE ROAD. THE WINDOW IS FOR EMERGENCY EXIT SO THE LATCH HAS NOT BEEN USED AND APPEARS TO HAVE BROKEN FROM METAL FATIGUE. CHEAP PART MADE WITH CHEAP ALUMINUM METAL.
Incident date: Mar 1, 2015
I HAVE HAD THREE TIRES EXPLODE WHILE PULLING MY 2013 5TH WHEEL CAMPER. ONE TIRE FAILED IN MARCH OF 2015 AND I RECENTLY HAD TWO MORE FAIL JULY THE 3RD OF 2015. I HAD TO BUY NEW TIRES WHILE TRAVELING. THE TWO THAT FAILED IN JULY DID OVER $5,000.00 IN DAMAGE. I AM VERY MAINTENANCE MINDED AND THE TIRES WERE WHAT APPEARED TO BE IN GOOD CONDITION AND THE TIRE PRESSURE WAS CORRECT. THE TIRE MANUFACTURER ... Read more
Incident date: Jul 21, 2015
THE FRESH WATER TANK IN THE REAR OF THE TRAILER FELL DOWN AND WAS SITTING RIGHT ON THE REAR AXEL. WE OPENED UP THE BOTTOM COVER OF THE TRAILER AND NOTICED THAT THE BARS USED TO SUPPORT THE TANK WERE ALL BENT AND A FEW OF THEM HAD POPPED OFF FROM THE FRAME. WE WERE ABLE TO JACK UP THE TANK AND REPAIR THE DAMAGE BY OURSELVES BECAUSE WE WERE OUT OF TOWN AND THE DEALERSHIP WOULD TAKE MONTHS TO FIX THI... Read more
Incident date: Jul 17, 2015
TIRE TREADS STARTED SEPARATING AND BUBBLED UP INSIDE OF TIRE. SAW TREAD SEPARATION BEFORE ANY ACCIDENT OCCURRED AND REPLACED DEFECTIVE TIRE. WAS TOLD THE TIRE WOULD NOT HAVE LASTED ANOTHER 200 MILES.
Incident date: Jul 26, 2015
THIS IS THE SECOND BLOW OUT, THE LAST TWO TIMES OUT WITHIN A MONTH. THE TIRES FAILED ON OPPOSITE SIDES OF THE RV, TIRE PRESSURES WERE CHECKED AND TOP OFF AFTER WINTER STORAGE (INDOORS). BOTH TRIPS THE OUTDOOR TEMPERATURE WAS APPROXIMATELY 90 DEGREES. BOTH SIDES OF THE RV WERE DAMAGED AFTER THE BLOW OUTS, METAL SIDING AND FENDER WELL PARTS WERE DESTROYED.
CPSC: X1520856A. LIGHT SWITCH. CONSUMER STATED THE LIGHT SWITCH IN THE MOBLE HOME BURNED HIS FINGER AFTER TRYING TO TURN THE SWITCH OFF. *LN THE CONSUMER STATED THE SWITCH WAS HOT, AS WELL AS SOME OF THE OTHER LIGHT FIXTURES.
1 injured
Incident date: Jan 15, 2014
TL* THE CONTACT OWNS A 2007 KEYSTONE RAPTOR. WHILE DRIVING AT VARIOUS SPEEDS, A PASSENGER SIDE TIRE BECAME FLAT. THE EXACT LOCATION OF THE TIRE WAS UNKNOWN. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE TIRE WOBBLED AND APPEARED TO BE OUT OF ROUND. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WERE HOLES IN THE RIMS... Read more
Incident date: Jan 15, 2014
TL* THE CONTACT OWNS A 2007 KEYSTONE RAPTOR. WHILE DRIVING AT VARIOUS SPEEDS, A PASSENGER SIDE TIRE BECAME FLAT. THE EXACT LOCATION OF THE TIRE WAS UNKNOWN. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE TIRE WOBBLED AND APPEARED TO BE OUT OF ROUND. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WERE HOLES IN THE RIMS... Read more
Incident date: Apr 16, 2014
TL* THE CONTACT OWNS A 2014 KEYSTONE BIG SKY. THE CONTACT STATED THAT THE SPARE TIRE UNDERNEATH THE VEHICLE WAS ENCOUNTERING THE GROUND. THE CONTACT INDEPENDENTLY TIGHTENED THE WRENCH THAT HELD THE SPARE TIRE UNDERNEATH THE VEHICLE. THE FAILURE RECURRED WHILE DRIVING AT 45 MPH. AS A RESULT THE SPARE TIRE MOUNTING RACK FRACTURED, THE LATTER WAS BENT, THE BELLY PAN WAS FRACTURED, AND THE FIBER GLASS... Read more
Incident date: Jun 27, 2015
TRAVELING WEST ON 44 THROUGH MISSOURI NEAR ST. JAMES AT 60-62 MPH OR 1650 RPM ON DIESEL WE HEARD A LARGE BOOM AND I NOTICED VIBRATIONS COMING FROM THE 5TH WHEEL TRAILER. IT'S A TOYHAULER BUT WE DIDN'T HAVE OUR TOYS WITH US! WE HAD 2 BICYCLES TO RIDE. ALSO TWO LIGHT WEIGHT DOG CRATES MADE OF PLASTIC IN THE BACK. I OBSERVED OUT THE RIGHT MIRROR PARTS COMING OFF MY TRAILER. WE SLOWLY AND SMOOTHLY EAS... Read more
Incident date: Jun 27, 2015
TRAVELING WEST ON 44 THROUGH MISSOURI NEAR ST. JAMES AT 60-62 MPH OR 1650 RPM ON DIESEL WE HEARD A LARGE BOOM AND I NOTICED VIBRATIONS COMING FROM THE 5TH WHEEL TRAILER. IT'S A TOYHAULER BUT WE DIDN'T HAVE OUR TOYS WITH US! WE HAD 2 BICYCLES TO RIDE. ALSO TWO LIGHT WEIGHT DOG CRATES MADE OF PLASTIC IN THE BACK. I OBSERVED OUT THE RIGHT MIRROR PARTS COMING OFF MY TRAILER. WE SLOWLY AND SMOOTHLY EAS... Read more
Incident date: Jun 27, 2015
TRAVELING WEST ON 44 THROUGH MISSOURI NEAR ST. JAMES AT 60-62 MPH OR 1650 RPM ON DIESEL WE HEARD A LARGE BOOM AND I NOTICED VIBRATIONS COMING FROM THE 5TH WHEEL TRAILER. IT'S A TOYHAULER BUT WE DIDN'T HAVE OUR TOYS WITH US! WE HAD 2 BICYCLES TO RIDE. ALSO TWO LIGHT WEIGHT DOG CRATES MADE OF PLASTIC IN THE BACK. I OBSERVED OUT THE RIGHT MIRROR PARTS COMING OFF MY TRAILER. WE SLOWLY AND SMOOTHLY EAS... Read more
Incident date: Jul 1, 2015
THE DEADBOLT LOCK ON THE DOOR OF THE TRAILER WOULD NOT UNLOCK. WE HAD TO CLIMB TROUGH THE EMERGENCY WINDOW, BUT THE LOCK WOULD NOT TURN FROM THE INSIDE EITHER SO WE HAD TO UNSCREW AND REMOVE THE DOOR HANDLE. THEN REMOVE THE DEADBOLT SO WE COULD USE THE DOOR. THE SECOND INCIDENT THAT HAPPENED WAS ON 7/5/2015. WHEN WE RETURNED HOME FROM OUR TRIP WHILE WASHING THE CAMPER WE NOTICED THE AXLE S... Read more
Incident date: Jul 1, 2015
THE DEADBOLT LOCK ON THE DOOR OF THE TRAILER WOULD NOT UNLOCK. WE HAD TO CLIMB TROUGH THE EMERGENCY WINDOW, BUT THE LOCK WOULD NOT TURN FROM THE INSIDE EITHER SO WE HAD TO UNSCREW AND REMOVE THE DOOR HANDLE. THEN REMOVE THE DEADBOLT SO WE COULD USE THE DOOR. THE SECOND INCIDENT THAT HAPPENED WAS ON 7/5/2015. WHEN WE RETURNED HOME FROM OUR TRIP WHILE WASHING THE CAMPER WE NOTICED THE AXLE S... Read more
Incident date: May 21, 2015
TL* THE CONTACT OWNS A 2007 KEYSTONE SPRINTER. WHILE DRIVING AT 65 MPH, THE REAR AXLE FRACTURED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE'S REAR AXLE WAS REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR AXLE WELDING FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: Jul 1, 2015
ATTORNEY REPRESENTING CONSUMERS WRITES IN REGARDS TO A DEFECTIVE TRAILER. *SMD THE LEAF SPRINGS WERE CRACKED AND BROKEN, THE MAIN WINDOW SHATTERED, THE BRACKETS FOR SKIRTING AND WATER WASTE WERE BROKEN. SCREWS WERE MISSING AND LOOSE FROM THE CORER POST, THE WINDOW SILLS WERE FALLING OUT, THE SLIDING GLASS DOOR FRAME WAS MISALIGNED, THE ELECTRIC COVER PLATE FELL OFF, THE CENTRAL VACUUM SYSTEM AND... Read more
Incident date: Jul 15, 2013
ORIGINAL GOODYEAR MADE-IN-CHINA TIRES WERE WEARING UNEVENLY AFTER ONLY A FEW THOUSAND MILES. WE ARE OBSESSIVE ABOUT CHECKING AND ADJUSTING TIRE PRESSURE BEFORE EACH TRIP. EXPERTS RECOMMENDED CHECKING TRAILER AXLE ALIGNMENT, WHICH WE HAD TO DO AT OUR OWN EXPENSE EVEN THOUGH STILL UNDER WARRANTY. NO TROUBLE FOUND. EVENTUALLY WE REPLACED ALL 5 TIRES, AGAIN AT OUR OWN EXPENSE JUST AFTER THE 1-YEAR... Read more
Incident date: Jul 15, 2013
ORIGINAL GOODYEAR MADE-IN-CHINA TIRES WERE WEARING UNEVENLY AFTER ONLY A FEW THOUSAND MILES. WE ARE OBSESSIVE ABOUT CHECKING AND ADJUSTING TIRE PRESSURE BEFORE EACH TRIP. EXPERTS RECOMMENDED CHECKING TRAILER AXLE ALIGNMENT, WHICH WE HAD TO DO AT OUR OWN EXPENSE EVEN THOUGH STILL UNDER WARRANTY. NO TROUBLE FOUND. EVENTUALLY WE REPLACED ALL 5 TIRES, AGAIN AT OUR OWN EXPENSE JUST AFTER THE 1-YEAR... Read more
Incident date: Apr 23, 2013
CPSC: X1530922A. KEYSTONE BULLET. CONSUMER STATED WHEN COOKING INSIDE THE TRAILER, THE RANGE HOOD CAUSES THE SMOKE ALARM TO GO OFF, DUE TO FUMES AND ODORS BECOME AIRBORNE IN THE CABIN. *SS UPDATED 10/07/15*LJ UPDATED 11/07/2017*CN
Incident date: Jun 7, 2011
TL* THE CONTACT OWNS A 2011 KEYSTONE LAREDO TRAVEL TRAILER. THE CONTACT STATED THAT WHILE PARKED, THE REAR LIPPERT STABILIZER JACK FAILED TO ACTIVATE WITHOUT WARNING. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO ACTIVATE THE STABILIZER JACK. THE FAILURE RECURRED ON SEVERAL OCCASIONS UNTIL THE JACK NO LONGER WORKED. THE TRAILER WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED T... Read more
Incident date: Sep 16, 2014
TL* THE CONTACT OWNS A 2013 KEYSTONE RAPTOR TOYHAULER TRAILER. THE TRAILER WAS EQUIPPED WITH TWO POWER KING TOWMAX TIRES, SIZE: LT235/80R16 E. WHILE DRIVING 60 MPH ON A HIGHWAY, THE FRONT PASSENGER SIDE TIRE BLEW OUT WITH EXCESSIVE FORCE AND THE TREAD COMPLETELY SEPARATED. THE CONTACT MERGED TO THE SHOULDER OF THE HIGHWAY AND REPLACED THE TIRE. EIGHT MONTHS LATER, WHILE DRIVING 55 MPH, THE FRONT D... Read more
Incident date: Apr 9, 2015
2 WEEKS AGO WHILE TRAVELING ON INTERSTATE 20 IN EAST TEXAS ONE OF MY TIRES ON MY 2014 300RB SEPARATED AND DID $9K WORTH OF DAMAGE TO MY RV SEVERING GAS LINES, ELECTRICAL LINES AND DESTROYED MY CABINETS! THIS TIRE DID NOT EXPLODE. IN FACT IT WAS STILL AIRED UP TO 70 PSI WHEN I STOPPED!!!!! THE TREAD LITERALLY JUST FELL OF THE TIRE!!!!! AND WHEN I STOPPED TO PUT THE SPARE ON I NOTICED ANTHER TIRE WA... Read more
KEYSTONE
MONTANA HIGH COUNTRY
(2014) - EQUIPMENT:MECHANICAL
May 12, 2015
Incident date: May 8, 2015
I HAVE BEEN INFORMED THAT YOU ARE TRACKING THE SUBJECT RECALL. I WAS SENT A COPY FROM KEYSTONE. I HAVE A CONCERN ABOUT THIS RECALL. I TOOK MY KEYSTONE 2014 MONTANA 3402RL TO TIARA RV IN ELKHART, IN SO THEY COULD DO THE RECALL. THEY ASSURED ME THEY USE THE OFFICIAL RECALL REPAIR. ON THE SECOND DAY OF USE, RETURNING FROM TIARA, A TRIP OF ABOUT 500 MILES, THE STEP FAILED AGAIN AS IT DID PRIOR TO ... Read more
Incident date: Jan 11, 2015
WE USED OUR NEW RAPTOR FOR A SHORT TRIP & THE REFRIGERATOR STOPPED WORKING USING AC. WE MADE ARRANGEMENTS TO HAVE IT SERVICED AT A KEYSTONE DEALER. THEY FELT THE GFI WAS TRIPPED & RESET IT. WE HAD DONE ALL THAT TYPE OF TROUBLESHOOTING & WERE NOT CONFIDENT THE ISSUE WAS THAT SIMPLE. IT WAS WINTER AND WE PUT THE UNIT IN STORAGE. WE GOT IT OUT LAST WEEK TO PREPARE FOR OUR 1ST TRIP OF THE YEAR. THE R... Read more
Fire