Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,163 complaints for KEYSTONE
KEYSTONE
MOUNTAINEER
(2014) - STRUCTURE:BODY
Feb 13, 2017
Incident date: Jul 28, 2016
WHILE ON I 290 NORTH IN MA. OUR TIRE BLEW OUT AND HIT THE CURB AND DID DAMAGE TO BOTH SIDES OF FIFTH WHEEL . THEN UPON ARRIVAL AT DESTINATION, THE OTHER 3 TIRES HAD BUBBLES . A TOW TRUCK CAME AND PUT ON OUR SPARE.
Crash
Incident date: Jun 24, 2015
TL* THE CONTACT OWNS A 2015 KEYSTONE RAPTOR. THE CONTACT STATED THAT TOP DRIVER SIDE STEP FRACTURED WHILE ENTERING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY PIN THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V825000 (EQUIPMENT). THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Oct 21, 2016
I WAS TAKING MY FIFTH WHEEL FROM MY HOUSE AND PUTTING IT IN TO STORAGE, ABOUT 4 MILES AWAY. I NOTICED WHEN ARRIVING, MY FIFTH WHEEL CAMPER WAS LEANING TO THE RIGHT. I CHECKED UNDER THE CAMPER AND NOTICED THE RIGHT REAR LEAF SPRING WAS NOT IN THE REAR HANGER BRACKET AND WAS LODGED UP INSIDE THE FRAME. I ALSO NOTICED RUBBING TO THE RIGHT REAR TIRE DUE TO THE SUSPENSION SYSTEM / LEAF SPRING. I USED ... Read more
Incident date: Aug 26, 2016
THE TIGHT REAR SHACKLE BOLTS FAILED ON THE LIPPERT AUTO ALIGNMENT SUSPENSION, CAUSING THE TRAILER WHEELS TO BECOME MISALIGNED FORCING THE TRAILER TO FORCE THE SUSPENSION TO TRACK TO THE LEFT. THE SHACKLE BOLTS FAILED TO THE NUTS BECAME LOOSE CAUSING THE SHACKLE PLATES TO FALL OFF THE TRAILER. THE CONDITION WAS DANGEROUS BECAUSE THE TRAILER COULD HAVE FLIPPED WHEN TOWED. I HAD TO HAVE THE TRAILER ... Read more
Incident date: Dec 4, 2016
CARBON MONOXIDE AND FIRE HAZARD. ON DECEMBER 4, 2016 WHILE CAMPING IN MESA, AZ WE ENCOUNTERED A HEAVY RAIN. AFTER TURNING ON THE FURNACE WE SMELLED SOMETHING OUT OF THE ORDINARY AND THE FURNACE WAS HARD TO IGNITE. FURNACE WAS SHUT DOWN AND AFTER EXTENSIVE INVESTIGATION IT WAS DISCOVERED THAT SMELL CAME FROM THE FURNACE COMBUSTION CHAMBER. IT WAS FOUND THAT A METAL VENT COVER THAT COMBINES INTAK... Read more
Incident date: Oct 26, 2016
I BOUGHT THIS KEYSTONE LAREDO 295RK IN 2012. THE CAMPER CAME WITH POWER KING TOWMAX STR ST235/80R/16E TIRES. THEN IN OCT 2015 THE RIGHT REAR SEPARATED INTERNALLY, BUT DID NOT GO FLAT, DATE CODE 4910 CALLED MANUFACTURER AND THEY ADJUSTED TIRE. THEN IN OCT. 2016 ANOTHER TIRE SEPARATED RIGHT FRONT POWER KING TOWMAX STR ST235/80R/16E DATE CODE 4910 CAUSING DAMAGE TO CAMPER, CALLED WRECKER AND HAD ... Read more
Incident date: Nov 8, 2016
I HAVE A 2014 MONTANA FIFTH WHEEL TRAILER NOT YET THREE YEARS OLD. I HAD A MASSIVE BLOW OUT ON THE FRONT DRIVERS SIDE TIRE ON 11/08/2016 ON THE INTERSTATE GOING 58MPH. AFTER GOING TO THE NEAREST LES SCHWAB DEALER IN NAPA IDAHO ONLY TO BE TOLD THAT ALL FOUR TIRES WERE SEPARATING AND NEEDED TO BE REPLACED. THIS RIG IS LESS THAN THREE YEARS OLD WITH ABOUT FOUR THOUSAND MILES ON THE TIRES. I FEEL THAT... Read more
Incident date: Nov 15, 2016
SUSPENSION SHACKLE BUSHINGS WEARING IN LESS THAN 3000 MILES MOUNTING BOLTS TO SHACKLES LOOSE LOCK NUT. NO MANUAL THAT STATES OPERATOR HAS TO HAVE SUSPENSION SERVICED . HAVE HAD WHEEL BEARING REPLACED IN SAME FRONT AXLE TWICE BECAUSE OF WHEEL OVERHEATING CAUSING BRAKE DUST.
Incident date: Oct 17, 2016
TL* THE CONTACT OWNS A 2013 KEYSTONE LAREDO EQUIPPED WITH SUTONG, TIRE LINE: SUPERCARGO, TIRE SIZE: ST 235/80R16 TIRES (N/A). THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL VIBRATING AND RUMBLING SOUND EMITTED FROM THE VEHICLE. THE CONTACT PULLED OVER AND DISCOVERED THAT THE FRONT PASSENGER SIDE TIRE HAD BLOWN OUT. THE VEHICLE WAS NOT DIAGNOSED HOWEVER, THE CONTACT REPLACED... Read more
Incident date: Mar 19, 2016
TL* THE CONTACT OWNS A 2004 KEYSTONE COUGAR FIFTH WHEEL EQUIPPED WITH A DOMETIC REFRIGERATOR. THE CONTACT STATED THAT THE REFRIGERATOR CAUGHT FIRE. THE FIRE EXTINGUISHED INDEPENDENTLY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. A TECHNICIAN DIAGNOSED THAT THE REFRIGERATOR NEEDED TO BE REPLACED AND SERVICED PER NHTSA CAMPAIGN NUMBERS: 08V325000 (EQUIPMENT) AND 08E032000 (EQUIPMENT). ... Read more
Fire
Incident date: Sep 14, 2016
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR RECREATIONAL VEHICLE. WHILE DRIVING VARIOUS SPEEDS, ALL FOUR TIRES STRUCK AGAINST THE FLOOR OF THE RV. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED HEAVIER SPRINGS AND AXLES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 650. UPDATED 01/... Read more
Incident date: Sep 13, 2016
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR. WHILE DRIVING APPROXIMATELY 63 MPH, THE REAR DRIVER SIDE WHEEL FRACTURED WITHOUT WARNING. DUE TO THE FAILURE, THE FRONT PASSENGER SIDE TIRE FLATTENED. THE VEHICLE WAS TOWED AND HAD TO BE DRIVEN LESS THAN 20 MPH. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Incident date: Sep 13, 2016
TL* THE CONTACT OWNS A 2016 KEYSTONE COUGAR. WHILE DRIVING APPROXIMATELY 63 MPH, THE REAR DRIVER SIDE WHEEL FRACTURED WITHOUT WARNING. DUE TO THE FAILURE, THE FRONT PASSENGER SIDE TIRE FLATTENED. THE VEHICLE WAS TOWED AND HAD TO BE DRIVEN LESS THAN 20 MPH. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Incident date: Aug 7, 2016
TL* THE CONTACT OWNS A 2015 KEYSTONE ALPINE TRAILER. WHILE DRIVING APPROXIMATELY 55 MPH, THE ROOF BEGAN TO DETACH. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS A MANUFACTURER DEFECT DUE TO THE FACT THAT THERE WAS NOT ENOUGH ADHESIVE ON THE VEHICLE TO KEEP THE ROOF ATTACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FA... Read more
Incident date: Aug 7, 2016
TL* THE CONTACT OWNS A 2015 KEYSTONE ALPINE TRAILER. WHILE DRIVING APPROXIMATELY 55 MPH, THE ROOF BEGAN TO DETACH. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS A MANUFACTURER DEFECT DUE TO THE FACT THAT THERE WAS NOT ENOUGH ADHESIVE ON THE VEHICLE TO KEEP THE ROOF ATTACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FA... Read more
Incident date: Sep 7, 2016
ON SEPTEMBER 7 2016 I WAS TRAVELING WEST ON I 64 AT APROX. 4:00 PM IN TRAFFIC JUST AFTER MILE 19 I HERD A LOUD BANG AND SAW DEBRIS FLYING OFF OF THE RIGHT SIDE OF MY RV. I PULLED ON TO THE SHOULDER AND DISCOVERED THAT THE ENTIRE TREAD ON MY RIGHT REAR TIRE HAD SEPARATED CAUSING DAMAGE TO THE RIGHT WHEEL WELL AND KNOCKED OFF THE VALVE STEM FROM THE RIGHT FRONT TIRE LEAVING ME WITH 2 FLAT TIRES. I ... Read more
Incident date: Aug 4, 2016
TL* THE CONTACT OWNS A 2016 (NA) KEYSTONE FUZION. WHILE DRIVING 70 MPH, THE RV BEGAN TO DRIVE ABNORMALLY. THE CONTACT STATED THAT THE RV WAS PULLED OVER TO THE SHOULDER OF THE INTERSTATE WHERE IT WAS NOTICED THAT TWO REAR TIRES RUBBED TOGETHER AND WERE DESTROYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND WOULD NEED TO BE REPAIRED. THE RV... Read more
Incident date: Aug 30, 2016
I EXPERIENCED A PROBLEM WITH MY TRAILER BRAKES WHILE ON A TRIP. MY BRAKE CONTROLLER SHOWED THAT THERE WAS A SHORT IN THE WIRING. WHILE IT SHOWED A SHORT I HAD NO BRAKES. THE PROBLEM EVENTUALLY CLEARED UP. WHEN I GOT HOME I STARTED CHECKING OUT THE BRAKE WIRING UNDER MY TRAILER. ALTHOUGH I DID NOT FIND THE SOURCE OF THE SHORT I DISCOVERED THAT KEYSTONE USED 14 GAUGE WIRE FOR THE WIRING TO THE BRAKE... Read more
Incident date: Aug 30, 2016
I EXPERIENCED A PROBLEM WITH MY TRAILER BRAKES WHILE ON A TRIP. MY BRAKE CONTROLLER SHOWED THAT THERE WAS A SHORT IN THE WIRING. WHILE IT SHOWED A SHORT I HAD NO BRAKES. THE PROBLEM EVENTUALLY CLEARED UP. WHEN I GOT HOME I STARTED CHECKING OUT THE BRAKE WIRING UNDER MY TRAILER. ALTHOUGH I DID NOT FIND THE SOURCE OF THE SHORT I DISCOVERED THAT KEYSTONE USED 14 GAUGE WIRE FOR THE WIRING TO THE BRAKE... Read more
Incident date: Jul 31, 2016
TIRE BLEW OUT AT ABOUT 62 MPH CAUSING OVER $4000.00 DAMAGE TO THE RV. TIRE COMPANY CONTACTED SINCE TIRE WAS LESS THAN 2 YEARS OLD AND HAD ONLY 2300 MILES AND WAS PROPERLY INFLATED AND NOT OVERLOADED. TIRE COMPANY RESPONDED FROM CHINA AND ASKED FOR PICTURES AND ESTIMATE OF DAMAGE ALL OF WHICH WAS SENT TO THEM. SINCE SENDING ALL THE DOCUMENTATION THEY WILL NO LONGER RESPOND TO MY E-MAIL REQUESTS... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2007 KEYSTONE OUTBACK BEING HAULED BY A 2007 NISSAN TITAN. THE CONTACT NOTICED A STRONG ODOR OF CHEMICALS AND A BURNING ODOR INSIDE THE TRAILER. THE CONTACT WAS ABLE TO OPEN THE COVER AND OBSERVED FLAMES ASSOCIATED WITH THE REFRIGERATOR. THE CONTACT WAS ABLE TO EXTINGUISH THE FLAMES WITH A FIRE EXTINGUISHER. THE TRAVEL TRAILER WAS PARKED WITH AN EXCESS OF STRONG TOXIC FUMES ... Read more
Fire
Incident date: Apr 25, 2016
TL* THE CONTACT OWNS A 2006 KEYSTONE MONTANA EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE: ST235/80/R16 (NA). WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Incident date: Aug 18, 2016
MY '14 MONTANA HAD A DEFECTIVE DOMETIC 9100 AWNING. RECALL #13E-019 DATED 4-19-2013. THE RECALL WAS DONE BY KEYSTONE. NOW THE MOTOR HAS FAILED AGAIN AND THE AWNING WILL NOT ROLL UP, MAKING THE USE OR MOVEMENT OF THE RV IMPOSSIBLE. A RV SERVICE PERSON SAID THE MOTOR WAS BAD, I CALLED DOMETIC AND ASKED FOR HELP, THEY REFUSED ANY HELP. THIS IS THE SAME ISSUE THE RECALL WAS SUPPOSED TO CORRECT. I... Read more
Incident date: Apr 26, 2016
WHILE DRIVING WITH OUR FIFTH WHEEL ATTACHED TO OUR TRUCK IN COLORADO ON OUR WAY TO MONTANA, WE HAD TO AVOID A MASSIVE SNOW STORM IN WYOMING THAT CLOSED I-25 AT THE COLORADO BORDER. WE DROVE EAST ON I-76 AND THEN CUT NORTH ONTO MAJOR US HIGHWAYS TO RAPID CITY, SD. DURING THAT TRIP, WE ENCOUNTERED UNUSUAL, SUSTAINED PERIODS OF HIGH WINDS WITH GUSTS AT 50 MPH PER THE NATIONAL WEATHER SERVICE. UNKNOWN... Read more
Incident date: Aug 13, 2016
WHILE PULLING MY 2013 5TH WHEEL KEYSTONE RAPTOR ON I-95 IN VIRGINIA, I HAD THE RIGHT REAR TIRE EXPLODE. THE TIRE WAS A GOODYEAR 235/80/16 MARATHON TIRE THAT WAS NO MORE THAN A YEAR AND 4 MONTHS OLD. THE SPEED WAS BETWEEN 65-70MPH, AND WITHOUT WARNING HEARD A LOAD EXPLOSION. I LOOKED INTO THE RIGHT MIRROR, AND SAW THE TIRE DISINTEGRATING THE RIGHT SIDE OF MY 5TH WHEEL. ALL THE TIRES WERE CHECKED PR... Read more
Incident date: Jul 14, 2016
WE WERE IN THE GIFFORD PINCHOT NATIONAL FOREST TRAILING OUR UNIT. THIS WAS ON A NICELY PAVED ROAD, NF90 NORTH OF COUGAR, WA. HAD TO TURN AROUND SO WE COULD FIND A PLACE FOR THE NIGHT, AND DID SO AT A T INTERSECTION. I GOT OUT OF THE TRUCK TO INSURE SAFETY AND GUIDE MY FIANCE'. I NOTICED THAT THE WHEELS DID NOT LOOK RIGHT. I CALLED MY FIANCE' OUT OF THE TRUCK TO LOOK. HE AGREED, BUT SAID WE NE... Read more
Incident date: Jul 14, 2016
WE WERE IN THE GIFFORD PINCHOT NATIONAL FOREST TRAILING OUR UNIT. THIS WAS ON A NICELY PAVED ROAD, NF90 NORTH OF COUGAR, WA. HAD TO TURN AROUND SO WE COULD FIND A PLACE FOR THE NIGHT, AND DID SO AT A T INTERSECTION. I GOT OUT OF THE TRUCK TO INSURE SAFETY AND GUIDE MY FIANCE'. I NOTICED THAT THE WHEELS DID NOT LOOK RIGHT. I CALLED MY FIANCE' OUT OF THE TRUCK TO LOOK. HE AGREED, BUT SAID WE NE... Read more
Incident date: Jul 14, 2016
WE WERE IN THE GIFFORD PINCHOT NATIONAL FOREST TRAILING OUR UNIT. THIS WAS ON A NICELY PAVED ROAD, NF90 NORTH OF COUGAR, WA. HAD TO TURN AROUND SO WE COULD FIND A PLACE FOR THE NIGHT, AND DID SO AT A T INTERSECTION. I GOT OUT OF THE TRUCK TO INSURE SAFETY AND GUIDE MY FIANCE'. I NOTICED THAT THE WHEELS DID NOT LOOK RIGHT. I CALLED MY FIANCE' OUT OF THE TRUCK TO LOOK. HE AGREED, BUT SAID WE NE... Read more
KEYSTONE
DUTCHMEN VOLTAGE
(2014) - UNKNOWN OR OTHER
Aug 3, 2016
Incident date: Aug 2, 2016
PIN BOX BUILT BY LIPPERT HAS FAILED, LABELED AS 21K LB PIN BOX. TRAILAIR TRIGLIDE HAS FAILED, BOTTOM PLATE (PIN) WHERE ROLLERS ALLOW PLATE TO SLIDE HAS BROKEN WELDS. CURRENTLY IN TO BE REPLACED. WHEN CALLED TO FIND REPLACEMENT PART, LIPPERT CROSS REFERENCED REPLACEMENT AS AN 18K LB PIN BOX. PIN BOXES ARE MISLABELED FOR WEIGHT RATING. THIS SUPPOSED 18K LB PIN BOX (ACTUALLY LABELED AS 21K LB) H... Read more
Incident date: Jul 8, 2016
A 2015 TRAVEL TRAILER, KEYSTONE LAREDO 240MK PURCHASED IN AUGUST 2015 HAD THE FOLLOWING PROBLEM, CONSIDERED A SAFETY HAZARD: WHILE UNDERWAY WE HAD A FLAT TIRE. WHEN I ATTEMPTED TO CHANGE THE TIRE AND INSTALL THE SPARE TIRE, IT TURNED OUT THAT THE BOLT PATTERN DID NOT MATCH THE AXLE LUGS. IT WAS CLOSE BUT NOT QUITE. WE HAD TO MANAGE TO CRAWL TO A SAFER PLACE WHERE FROM HELP COULD BE SUMMONED. AN IN... Read more
Incident date: Jul 1, 2015
THE ELECTRIC BRAKES HAVE A VERY FLIMSY CONNECTION BEHIND EACH BRAKE PLATE. A VERY SMALL WIRE IS EXPOSED TO THE ELEMENTS. IN OUR CASE, SOMETHING BROKE THE WIRE AND THE BRAKES FAILED. KEYSTONE HAD THEIR DEALER REPAIR THE WIRE TO ITS ORIGINAL FLIMSY STATE. A FEW MONTHS AGO THE TRAILER BRAKES WERE IRRATIC (UNRELIABLE). I TOOK THE TRAILER TO REPAIR FACILITY. IN SEARCHING FOR THE PROBLEM, THEY ... Read more
Incident date: Jul 1, 2015
THE ELECTRIC BRAKES HAVE A VERY FLIMSY CONNECTION BEHIND EACH BRAKE PLATE. A VERY SMALL WIRE IS EXPOSED TO THE ELEMENTS. IN OUR CASE, SOMETHING BROKE THE WIRE AND THE BRAKES FAILED. KEYSTONE HAD THEIR DEALER REPAIR THE WIRE TO ITS ORIGINAL FLIMSY STATE. A FEW MONTHS AGO THE TRAILER BRAKES WERE IRRATIC (UNRELIABLE). I TOOK THE TRAILER TO REPAIR FACILITY. IN SEARCHING FOR THE PROBLEM, THEY ... Read more
Incident date: Jul 1, 2015
THE ELECTRIC BRAKES HAVE A VERY FLIMSY CONNECTION BEHIND EACH BRAKE PLATE. A VERY SMALL WIRE IS EXPOSED TO THE ELEMENTS. IN OUR CASE, SOMETHING BROKE THE WIRE AND THE BRAKES FAILED. KEYSTONE HAD THEIR DEALER REPAIR THE WIRE TO ITS ORIGINAL FLIMSY STATE. A FEW MONTHS AGO THE TRAILER BRAKES WERE IRRATIC (UNRELIABLE). I TOOK THE TRAILER TO REPAIR FACILITY. IN SEARCHING FOR THE PROBLEM, THEY ... Read more
Incident date: Jul 15, 2016
THE SPARE TIRE HOLDER MOUNTED ON THE REAR BUMPER BROKE WHILE TRAVELING ON THE INTERSTATE AT 70 MPH IN HEAVY TRAFFIC. WE WERE SHOCKED TO SEE HOW LIGHT IT WAS MADE AFTER IT BROKE. NO INJURIES HAPPEN BUT THIS COULD HAVE EASILY TURNED OUT DIFFERENTLY. WE DID NOT FIND OUR SPARE TIRE.
KEYSTONE
MONTANA HIGH COUNTRY
(2015) - SUSPENSION
Jul 14, 2016
Incident date: May 24, 2016
ON 05/24/2016 7 WEEKS INTO A VACATION WE FOUND THE CRE3000 SUSPENSION ALIGHMENT SYSTEM ON THE RIGHT SIDE OF THE COACH TO BE MISSING ALL THE FASTENERS AND BOLTS THAT CONNECT IT TO THE AXLES. LOCAL RV REPAIRMAN REPLACED 2 LINKS, 2 BOLTS AND 2 FASTENERS. HE CHECKED LEFTHAND EQUIPMENT FOR PROPER TORQUE. THIS CONDITION WAS FOUND AFTER WE SET UP AT A CAMPGROUND IN CODY, WYOMING AND WE HAD JUST COME O... Read more
Incident date: May 31, 2016
TL* THE CONTACT OWNS A 2014 KEYSTONE COUGAR RV. WHILE DRIVING 65 MPH, THE AWNING MOTOR DETACHED. THE RV WAS TAKEN TO AN RV DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 08/17/16*LJ THE CONSUMER WAS INFORMED THERE WAS A RECALL. HOWEVER, HIS UNIT WAS NOT INCLUDED. UPDATED 08/22/16.*JB
KEYSTONE
MONTANA-MOUNTAINEER
(2004) - TIRES
Jun 14, 2016
Incident date: Jun 10, 2016
I'VE HAD 2 BLOW OUTS WITH HIRUN TIRES IN THE LAST 200 MILES. THE TIRES DON'T HAVE 2,000 MILES ON THEM AND ARE AROUND 2 YEARS OLD. THE TREAD IS SEPARATING. IT HAS CAUSED SIGNIFICANT DAMAGE TOO THE TRAILER.
Incident date: Sep 10, 2015
KEYSTONE RV AND DUTCHMAN RV OF GOSHEN, IN ARE MANUFACTURING DEFECTIVE UNITS AND REFUSE TO REPLACE THE EXTERIOR SIDE PANELS OF THE UNIT WHICH ARE CRACKING IN HALF. THE RV HAS 5 CRACKS IN THE FRP AND GELCOAT OF THE UNIT CAUSING THE BODY OF THE UNIT TO CRACK APART. THE MORE WE HAUL IT DOWN THE ROAD THE MORE CRACKS APPEAR. THE PROBLEM IS THAT THE LUAN PANELS, WHICH WERE INSTALLED BY THE FACTORY WERE ... Read more
Incident date: May 25, 2016
WHILE TRAVELING ON OUR FAMILY VACATION, WITH OUR 2013 KEYSTONE COUGAR 5TH WHEEL. WE EXPERIENCED 2 TIRE BLOWOUTS. WHILE TRAVELING N ON I-59 (JUST INSIDE GA STATE LINE) AT APPROX. 60 MPH, THE RIGHT REAR TIRE EXPLODED CAUSING DAMAGE TO THE CAMPER. PUT SPARE ON AND CONTINUED ON OUR TRIP. ONCE WE ARRIVED AT CAMPGROUND THE EXPLODED TIRE WAS TAKEN TO A TIRE STORE AND REPLACED. NEW TIRE WAS PUT ON CAMPER ... Read more
Incident date: May 29, 2016
TL* THE CONTACT OWNS A 2015 KEYSTONE BULLET. THE CONTACT STATED THAT THE RV DOOR WAS LOCKED; HOWEVER, THE CONTACT WAS UNABLE TO UNLOCK THE DOOR. THE CONTACT STATED THAT THE DEADBOLT SEIZED IN THE LOCK POSITION. THE RV WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13E039000 (EQUIPMENT, LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RV WAS A TOW-BEHIND. THERE WAS NO FAILURE ... Read more
Incident date: May 17, 2016
TL* THE CONTACT OWNS A 2015 KEYSTONE COUGAR FIFTH WHEEL. WHILE DRIVING 60 MPH, THE HANGER THAT HELD THE DRIVER SIDE SPRING DETACHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Dec 16, 2015
WE HAVE A 2014 COUGAR FIFTH WHEEL- MODEL 29RET THE HEAT IN THE INTERIOR LIGHTS HAS ALWAYS BEEN OF CONCERN. SO, I ORDERED LED REPLACEMENTS FOR THE 921 BULBS YOUR INSTALLED. UPON INSPECTION (SEE PICTURES) YOU'LL SEE THAT SOME OF THE ORIGINAL 921 BULBS ARE DISFIGURED BECAUSE OF THE EXCESSIVE HEAT AND ONE OF THE LENSES HAS BEEN DEFORMED. IT HAS TO TAKE A LOT OF HEAT TO MELT A LIGHT BULB... Read more
Incident date: Apr 10, 2016
TL* THE CONTACT OWNS A 2013 KEYSTONE COUGAR. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE REAR BUMPER FRACTURED WHILE THE SPARE TIRE PLUMMETED INTO TRAFFIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Incident date: Apr 5, 2016
ON 4/5/16 TRAVELING ON I-10 IN FLORIDA HAD A BLOWOUT ON THE DRIVERS SIDE OF OUR CAMPER, TIRE WAS A GOODYEAR MARATHON 235/80/R16, CAUSING DAMAGE TO THE CAMPER. FOUR DAYS LATER 4/9/16 ON I-65 IN ALABAMA WE HAD ANOTHER BLOWOUT, THIS TIME PASSENGER SIDE, AGAIN CAUSING EXTENSIVE DAMAGE TO THE CAMPER. THIS TIME THE TIRE BLEW SO BAD IT ACTUALLY WRAPPED AROUND THE AXLE (THIS WAS THE SAME TYPE OF TIRE AS ... Read more
Incident date: Apr 2, 2016
WHILE DRIVING 65 MPH ON THE HIGHWAY, I EXPERIENCE CATASTROPHIC FAILURE OF THESE TRAILER TIRES. TIRES WERE INFLATED TO MANUFACTUER INSTRUCTIONS 65 PSI. PRE TRIP INSPECTION SHOWED NO CRACKS OR DRY ROTTING. THERE WAS NO INDICATION OF ANY DEFECT. VEHICLE WAS NOT OVERLOADED. AFTER REPLACING THE FIRST BLOW OUT, A SECOND TIRE CATASTROPHICALLY FAILED WITHIN 30 MILES OF THE FIRST. CAMPER SUSTAINED DAMAGE ... Read more
Incident date: Nov 11, 2015
I OWN A 2011 KEYSTONE COUGAR 5TH WHEEL THAT INCORPORATES A SLIDE-OUT BUMPER / BIKE RACK THAT THE SPARE TIRE IS MOUNTED ON. THE SAME PRODUCT WAS USED IN SIMILAR 2011 KEYSTONE 5TH WHEELS THAT WERE THE SUBJECT OF A KEYSTONE RECALL #12-178 INVOLVING THE NHTSA. OUR BUMPER HAS FAILED IN THE SAME MANOR DUE TO METAL FATIGUE. THIS WAS A VERY SERIOUS SITUATION THAT OCCURRED WHILE DRIVING ON THE INTERSTATE... Read more
Incident date: Oct 15, 2015
TL* THE CONTACT OWNS A 2013 KEYSTONE RAPTOR TRAILER EQUIPPED WITH TRAILER KING (NA) TIRES, SIZE ST235/80/R16 (NA). WHILE DRIVING 65 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT AND THE TREAD SEPARATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT ALL SIX TIRES WERE SEPARATING AND NEEDED TO BE REPLACED. THE MANUFACTURER OF THE TIRES WAS NOTIFIED. THE TIRES WERE REPLAC... Read more
Incident date: Feb 2, 2016
MY DOMETIC REFRIGERATOR RM2852, SERIAL NO.13505075 UNDER RECALL 06E-076. CRACK IN BURNER.THIS RECALL STATES THAT THE COOLING UNIT IS DEFECTIVE AS A CRACK WILL OCCUR IN THE BURNER AREA CAUSING THE LOSS OF REFRIGERANT AND LOSS OF COOLING AND THE POSSIBILITY OF FIRE EXISTS IF LEFT IN OPERATION. YET THEY ADVISE NOT TO OPERATE THE UNIT IF AMMONIA ODOR OR YELLOW RESIDUE FROM LEAKAGE EXISTS. THIS HAS OCC... Read more
KEYSTONE
SPRINGDALE
(2013) - POWER TRAIN
Jan 12, 2016
Incident date: Jul 1, 2014
TL* THE CONTACT OWNS A 2013 KEYSTONE SPRINGDALE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT WAS NOTIFIED BY A FOLLOWING MOTORIST THAT THE VEHICLES REAR WHEELS WERE WOBBLING AND LOOKED AS THOUGH IT WAS GOING TO DETACH FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT FRONT AND REAR AXLES NEEDED TO BE REPLACED DUE TO THE RETAININ... Read more