Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,147 complaints for KEYSTONE
Incident date: May 15, 2025
this is about a recreational vehicle safety recall 24V-234 safety advisory 24-452 Suburban stove LED backlight printed circuit boards that were defective and should have been fixed or replaced under warranty. What good is a warranty if they just want to cut and terminate the circuit? Would it be ok to cut and terminate wires to a defective air bag in a vehicle? I would like to know why. We bough... Read more
Incident date: Jun 2, 2026
The drive to lower the spare tire is on driver side of the 5th wheel camper. If you have a flat and pull off the road you will be lowering the tire on the same side of oncoming traffic. GOOD CHANCE OF GETTING HIT BY ONCOMING TRAFFIC.
Incident date: Apr 26, 2026
The contact owns a 2021 Keystone Keystone Fifth Wheel Trailer. The contact stated that the frame was twisted and bent. The vehicle was taken to an independent mechanic who confirmed there was no warranty coverage. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.
Incident date: Apr 8, 2026
I purchased a 2020 Chevrolet Bolt EV in late 2023, already equipped with GM's recall diagnostic software (part of NHTSA Recall 21V650), which monitored battery health and limited charging to 80%. After the monitoring period, the software detected critical voltage variation failures across all 5 battery cell module rows. The dealer (Lee Johnson KIA, Kirkland WA) opened a TAC case (#9-14753041951), ... Read more
Incident date: Apr 8, 2026
The rear hatch hinges are undersized causing them to fail and undue stress on the motor.
Incident date: Apr 8, 2026
I bought a new Subaru Impreza and there is a cam carrier leak that was reported last time I took it for service at the dealership two weeks ago. There are only 41k miles on the car, and there were no warning lights/messages. Upon my research, this is a common problem with Subarus due to the sealant that they use with a very high cost to fix (I was quoted $4.5k), not mentioning the time it takes as... Read more
Incident date: Apr 27, 2026
ST235/80R16 I notice that he tire has a 7 in split on the tread down to the steel bands Still holds air. Planning on replacing all four tires as I don't trust these now. Looking to see if there is any manufacturer defect/ recall on these .
Incident date: Nov 10, 2025
I am submitting a safety defect complaint regarding my 2020 Voltage toy hauler. The driver-side exterior wall panels are separating across large areas due to apparent adhesive failure. The RV has been stored indoors and shows no signs of water intrusion, damage, or neglect. This indicates the failure is not due to environmental exposure or owner misuse. The separation appears to be progressive and... Read more
Incident date: Mar 31, 2026
The contact owned a 2023 Toyota Prius. The contact received notifications of NHTSA Campaign Numbers: 26V049000 (Electrical System, Latches/Locks/Linkages) and 24V274000 (Electrical System, Latches/Locks/Linkages); and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
Incident date: Mar 31, 2026
The contact owns a 2016 Ford Expedition. The contact stated that while attempting to reverse(R), the rearview camera became inoperable. The contact stated that the rear-view camera image failed to function properly and appeared blurry and intermittently failed to operate as intended. The vehicle was taken to the dealer where it was diagnosed and determined that the camera module had failed and nee... Read more
Incident date: Jan 22, 2026
The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle. The contact was unable to recover the trim. The contact stated that much later, while the vehicle was with the dealer, the dealer informed the contact that the passenger’s side A-pillar trim was loose, and tape was used to secure the trim i... Read more
Incident date: Jan 20, 2023
The Keystone Fuzion model 430 RV has a structural issue. I have been following other owners and there seems to be many similar model RV’s with the same crack under the Master Bedroom. The crack appeared after transport and within 3 years after purchasing new and continued to spread to over 15” before I paid to have it repaired. Keystone has acknowledged it is a known problem, however declines ... Read more
Incident date: Jan 5, 2026
Subject: Catastrophic Suspension Failure Resulting in Total Loss of Trailer Braking Vehicle: 2017 Keystone Montana On January 5, 2026, while traveling at highway speeds, the rear driver and passenger-side leaf springs suffered a catastrophic "brittle fracture" failure. This resulted in the axle shifting 6+ inches, wedging into the chassis I-beam. The violence of the axle displacement severed the ... Read more
Incident date: Jan 5, 2026
The low beam headlights on my 2015 Acura RDX have become dangerously dim, to the point where nighttime driving is unsafe. The issue is not related to the bulbs. I replaced the bulbs with new, higher output units, but the light output did not improve. The problem appears to be caused by deterioration of the internal reflector bowls inside the projector housing. The reflective coating has degraded, ... Read more
Incident date: Dec 16, 2025
A passenger got into the passenger side middle row seat and the seat fold up button was accidentally bumped while the person was trying to get situated and buckled. The seat began moving and folding forward, pinning the passenger between the seat they were in and the back of the front seat. This incident hurt the passenger who had the force of the seat against her and it frightened her very badly.... Read more
1 injured
Incident date: Dec 1, 2022
The contact owns a 2022 Keystone Alpine RV. The contact stated that upon delivery, the RV pipes were frozen. Additionally, the contact stated that the driver's side and the top large windows were shattered in the living room. The back wall had separated from the kitchen counter back wall. The solar panels failed to charge. There was water pouring from the belly of the unit. There was vibration w... Read more
Incident date: Dec 1, 2022
6L80 transmission shift flared when shifting from 2nd to 3rd gear and shuddered when driving at 45 - 50 mph and about 1400 rpm’s. The Torque Converter Clutch was spasming out causing the the torque converter to shudder which caused the torque converter to overheat at 250 degrees therefore exploding the torque converter that shot metal inside of the transmission blowing it up.
Incident date: Dec 1, 2022
The contact owns a 2022 Keystone Alpine RV. The contact stated that upon delivery, the RV pipes were frozen. Additionally, the contact stated that the driver's side and the top large windows were shattered in the living room. The back wall had separated from the kitchen counter back wall. The solar panels failed to charge. There was water pouring from the belly of the unit. There was vibration w... Read more
Incident date: Jun 15, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that after activating the 4WD in the driveway and going onto the road, while in 4WD and driving 35 MPH, the transfer case began making a blender-type sound with a pinging sound coming from the vehicle. The contact stated that the tailgate unexpectedly opened while driving on a side road without warning. The contact had to manuall... Read more
KEYSTONE
MONTANA
(2022) — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:INVERTER
Dec 9, 2025
Incident date: Jun 15, 2025
The contact owns a 2022 Keystone Montana RV. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V144000(Electrical System, Equipment) several times. Additionally, the contact stated that the vehicle had experienced electrical failures and was taken to the dealer, where it was discovered that the inverter had caught on fire due to the solar controller failur... Read more
Fire
Incident date: Jun 15, 2025
The contact owns a 2022 Keystone Montana RV. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V144000(Electrical System, Equipment) several times. Additionally, the contact stated that the vehicle had experienced electrical failures and was taken to the dealer, where it was discovered that the inverter had caught on fire due to the solar controller failur... Read more
Fire
Incident date: Oct 9, 2025
The contact owns a 2021 Keystone Bullet RV. The contact stated that after a visual inspection, the contact observed that the passenger’s side rear leaf spring shackle had detached from the frame at the spot weld. The vehicle was taken to an independent mechanic, who diagnosed a failure with the spot welds. The vehicle was repaired. The manufacturer was notified of the failure but provided no ass... Read more
Incident date: Oct 9, 2025
I had repairs done to my Jeep in April 2024. At that time, I was made aware that my ABS control module was faulty and no longer functioning. I have been periodically checking with my mechanic and online to check the status of this part, only to find that it has been an ongoing issue with some models having this part unavailable since 2019. At the end of October 2025, I began having a major safety ... Read more
Incident date: Oct 9, 2025
The contact owns a 2021 Keystone Bullet RV. The contact stated that after a visual inspection, the contact observed that the passenger’s side rear leaf spring shackle had detached from the frame at the spot weld. The vehicle was taken to an independent mechanic, who diagnosed a failure with the spot welds. The vehicle was repaired. The manufacturer was notified of the failure but provided no ass... Read more
Incident date: Aug 10, 2025
The contact owns a 2022 Keystone Hideout. The contact stated that the fuses were blown. The contact's wife noticed wires hanging from the RV. There were bare wires in between the metal and the slide-out. The contact stated that the wire nuts were exposed. There were no warning lights illuminated. The contact was concerned about a potential fire. The RV was taken to the local dealer, where it was d... Read more
Incident date: Aug 10, 2025
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the front passenger's side headrest unexpectedly detached. The vehicle was taken to the dealer, where it was diagnosed that the passenger seat headrest restraint had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximat... Read more
Incident date: Sep 11, 2025
Improper welding on chassis frame extensions. 6 individual points for welds and insufficient and pose an extreme safety risk. National General Insurance sent out an inspector and I have a report denying my claim under insurance and calling this a manufacturer default (Chevy Chassis, Forest River Sunseeker C Class Motorhome) Reported to Chevrolet 9/25 and the say because it's out of warranty, I ... Read more
Incident date: Sep 11, 2025
The contact owns a 2025 Keystone Kodak Travel Trailer. The contact stated that while the RV was parked in a covered storage unit and her husband was working underneath the RV, there was an explosion. The contact's husband became aware that the front glass door of the RV had shattered without impact. The shower door also experienced a failure. The contact's husband taped and secured the door. The R... Read more
Incident date: Sep 11, 2025
Improper welding on chassis frame extensions. 6 individual points for welds and insufficient and pose an extreme safety risk. National General Insurance sent out an inspector and I have a report denying my claim under insurance and calling this a manufacturer default (Chevy Chassis, Forest River Sunseeker C Class Motorhome) Reported to Chevrolet 9/25 and the say because it's out of warranty, I ... Read more
Incident date: Aug 15, 2025
For the last few days I turn on my car and get alert lights that I have problems with: the ACC, LKAS, collision mitigation, road departure mitigation systems and auto high beams. From online Honda forums I can see that many people have had these problems and it’s likely due to needing to have the windshield camera replaced. This is a 2020 model but I bought it new in 2021, so it is less than 5 y... Read more
Incident date: Aug 14, 2025
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming from the exhaust, and the vehicle surged forward unexpectedly. The check engine warning light remained illuminated. The contact stated that upon inspection, the coolant level in the coolant reservoir was low. The vehicle was taken to a local dealer, where it was diagnosed, and the c... Read more
Incident date: Aug 11, 2025
There is a known issue by Nissan regarding many issues with the XD Diesel platform trucks. Mine is a castrophic engine failure at 76,237 miles. There was a recall previously on turbos for many 2016s & 2017s. One is not showing up for mine and as I bought the truck used can not confirm or deny my truck was one effected by this recall. I was driving and heard a light thump and had just had my tir... Read more
Incident date: Jun 19, 2025
This vehicle had a recall for rear tire suspension popping off the vehicle. While my vehicle was parked in my driveway the rear suspension coil popped off the rear of my vehicle as described in the recall. I then took the vehicle to the dealership they first gave me the run around for a couple of days then when they could not explain why the diagnostic test came back as failure for unknown reason... Read more
Incident date: Jul 20, 2025
Trailer Jack weld complete failed. Jack separated from trailer.
Incident date: Jul 20, 2025
The infotainment system is constantly glitching, randomly pressing buttons on its own. Map system goes in and out, can't make phone calls in emergency situations. The system is a distraction and can't be used.
Incident date: Jul 20, 2025
AC charger unexpectedly fails and replacement parts take 3-4 weeks to obtain. Lack of AC charging could strand a driver in an area where no DC chargers are available.
Incident date: Apr 1, 2024
The lock mechanism on the passenger side sliding door has failed. It is stuck in the locked position. This is a known defect that has recurred in this vehicle for years. The door is not able to be unlocked which is a safety concern if the vehicle needs to be exited or accessed in an emergency. The sliding door lock had been making a loud buzzing noise upon locking and unlocking for weeks but only ... Read more
Incident date: Apr 1, 2024
Starting vehicle in parking lot and backing out of parking space. Brakes failed and truck continued to roll backwards almost hitting a pedestrian. I was able to stop hard on the pedal and stop the vehicle. This has happened several times. I have a steep driveway and backing down to the street the brake pedal will unexpectedly have little resistance and the truck will continue to roll into the st... Read more
Incident date: Jun 12, 2025
> I purchased a 2023 Nissan Rogue brand new and it now has only 32,000 miles. It has a major water leak—flooding the interior through the lights, vents, and floor—yet Nissan won’t cover it under warranty and State Farm denied my comprehensive claim. The vehicle has sat exposed for 3 weeks at the body shop during constant rain, worsening the damage. The car is now unsafe to drive. Nissan fail... Read more
Incident date: Jun 7, 2025
My 2018 Ford Escape that I got under 3 years ago needs a new engine. It has the ecoboost engine. There should be a recall for this car because so many people are struggling with this. I know that there are others out there struggling like I am with a lot left to pay off their lease and not having the ability to buy another vehicle or afford a new engine. My first check engine light came on and w... Read more
Incident date: Jun 7, 2025
Purchased a 2019 Lincoln navigator in 2024 used at a dealership in Orange Park Florida. The vehicle was taken to the same dealership for an oil change, which is a Volkswagen dealership. I started to hear a loud shaking noise after starting it up. I took it to O’Reilly‘s auto parts and had to put on a machine and I also took it to Paul, Clark Ford and Yulee Florida. I was told by both that it w... Read more
Incident date: Jun 6, 2025
The vehicle will hesitate/stall while driving down the road. The vehicle has done this multiple times and has actually shut off on 2 different occasions while at a stop. on 2 occasions now the vehicle has not wanted to start. I have taken vehicle to Mazda dealership and they can never duplicate it. When they check for any codes, the vehicle computer does not give accurate times when happened. This... Read more
Incident date: Jun 6, 2025
The vehicle will hesitate/stall while driving down the road. The vehicle has done this multiple times and has actually shut off on 2 different occasions while at a stop. on 2 occasions now the vehicle has not wanted to start. I have taken vehicle to Mazda dealership and they can never duplicate it. When they check for any codes, the vehicle computer does not give accurate times when happened. This... Read more
KEYSTONE
SUNSET TRAIL
(2023) — TIRES:TREAD/BELT
Jun 8, 2025
Incident date: Jun 2, 2025
Brand new tire purchased in February 2025, date code 2424, less than 100 miles. Driving about 60MPH on [XXX] when the tire blew. This is a single axle trailer, the failed tire was on the passenger side. Partial loss of control for a moment, and was able to safely pull over and replace it with the spare. The entire sidewall is destroyed, with steel wires holding the tread on. I can see some a... Read more
KEYSTONE
CROSSROADS REDWOOD
(2022) — UNKNOWN OR OTHER
May 27, 2025
Incident date: Mar 3, 2022
I took my car to Millennium Hyundai in Garden City, New York on June 22, 2024 to fix NHTSA recall # 23V651000 (manufacturer recall # 251). The dealer claimed the repair was completed and I have documentation to this effect (see service summary, attached). However, neither Hyundai nor the dealer ever updated the NHTSA database to show that this recall repair was completed, so my car still shows t... Read more
KEYSTONE
CROSSROADS REDWOOD
(2022) — ELECTRICAL SYSTEM
May 27, 2025
Incident date: Mar 3, 2022
Stereo blasted static at full volume at decibels dangerously exceeding healthy limits while driving and would not turn off. Had to stop the vehicle and turn off in the middle of the road. Sound was so loud that my hearing was impacted and there is now ringing in both ears. If children were present, it would have been devastating. I was stuck in the middle of the road while traffic routed around my... Read more
Incident date: May 2, 2025
The contact owns a 2022 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ... Read more
Incident date: May 2, 2025
The wheel hub bolt stud and nut freeze/lock up. They break apart when the technician attempts to remove to perform tire rotation. It is a common problem with the Subaru Forester. I have had to replace 2, so far. Dealer charges $200+ for replacing it. Subaru has not stepped up to take responsibility for the defect.
Incident date: Nov 1, 2024
On the highway my 2015 Jeep Grand Cherokee Diesel briefly stalled and the check engine light came on. I then lost all power and could only maintain a speed of 45MPH in a 70MPH speed limit highway. I turned on my flashers and could not get off the road due to construction and Jersey barriers for several miles. When I had the opportunity I pulled off the side of the road and called to have my vehi... Read more
Incident date: Apr 19, 2025
When seat is moved up for my [XXX] daughter, who is learning to drive, it now triggers an error an indicates the air bags will not work. The error code is RCM_a021. It seems the vehicle has a defect that over time the connections for the front seat harnesses will fail. This is a known issue with a Service Bulletin - SB-21-17-005 on your website from December 8, 2021. [XXX] Manufacturer has con... Read more