Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 393 complaints for KENWORTH
Incident date: Jul 27, 2026
Manufacturer hidden issues on vehicle on: Air system including compressor, air tank capacity volume and consumption, or valves. Automatic transmission air consumption and possible module or valves leaking air. Involved in crash and sensitive information available in black box and company Dash camera.
Crash
Incident date: Jul 27, 2026
Manufacturer hidden issues on vehicle on: Air system including compressor, air tank capacity volume and consumption, or valves. Automatic transmission air consumption and possible module or valves leaking air. Involved in crash and sensitive information available in black box and company Dash camera.
Crash
Incident date: Jul 27, 2026
Manufacturer hidden issues on vehicle on: Air system including compressor, air tank capacity volume and consumption, or valves. Automatic transmission air consumption and possible module or valves leaking air. Involved in crash and sensitive information available in black box and company Dash camera.
Crash
Incident date: Apr 9, 2026
Vehicle Fire. Total Loss. While driving, vehicle began to smoke from under the hood. Fire grew rapidly and vehicle is totaled. No warning signs leading up to the incident.
Fire
Incident date: Apr 9, 2026
Transmission issue per car dealer
Incident date: Mar 1, 2024
The adaptive cruse control will apply the brakes driving, it happens when driving and there is nothing in my lane as far as the eye can see. Sometimes the Silverado will go from 70 mph to 30-40 or less and back to 70. Most of the time it will apply the brakes for a sec and then off. One time it locked up the brakes from the low 60 ish MPH to almost stoped before I could get control. Every time thi... Read more
Incident date: Mar 1, 2024
The adaptive cruse control will apply the brakes driving, it happens when driving and there is nothing in my lane as far as the eye can see. Sometimes the Silverado will go from 70 mph to 30-40 or less and back to 70. Most of the time it will apply the brakes for a sec and then off. One time it locked up the brakes from the low 60 ish MPH to almost stoped before I could get control. Every time thi... Read more
Incident date: Mar 13, 2026
While driving down the highway experienced a partial loss of engine power causing jerky/rough operation, harsh shifting, and unpredictable behavior. Was told by the dealer service manager that it was likely a misfire in one of the cylinders. After diagnostics and servicing that included changing spark plugs, wires, and a full engine service it was later confirmed to most likely be due to a stuck l... Read more
Incident date: Mar 13, 2026
While driving down the highway experienced a partial loss of engine power causing jerky/rough operation, harsh shifting, and unpredictable behavior. Was told by the dealer service manager that it was likely a misfire in one of the cylinders. After diagnostics and servicing that included changing spark plugs, wires, and a full engine service it was later confirmed to most likely be due to a stuck l... Read more
Incident date: Feb 18, 2026
On 5/28/2019 Recall V06 was completed on my 2014 Dodge Ram 2500. As part of that repair the adjustment nuts on the steering drag link were welded to prevent loosening and potential separation. On 3/3/2026 I had new front suspension components installed by Les Schwab Tire Center. During that service the technician advised a wheel alignment could not be performed because the welded drag link nuts p... Read more
Incident date: Jan 12, 2026
*Total Engine Destruction from Thrust Bearing Failure (GM Bulletin 25-NA-307) * Yes, failure has been confirmed at Chevy Dealership (Davis Chevrolet Gainesville FL) * Yes, problem has been reproduced at dealership *Only the dealer service department has confirmed failure *No warning lights, thrust bearing failed sending shrapnel into the bell housing torque converter just loud metal clanging noise... Read more
Incident date: Sep 16, 2025
I see reported everywhere that Honda Fit 2016, including my car, has issues with defective cluster panels. Honda has issued software recalls for instrument panel issues, primarily affecting 2018-2020 Odyssey, 2019-2020 Pilot/Passport, and 2018-2020 Accord/Hybrid models, where incorrect software can cause blank or failing displays for speed, oil pressure, gear, and camera, requiring a free software... Read more
Incident date: Nov 5, 2025
I purchased this vehicle on March 8, 2025. On October 7, 2025, I was notified of Safety Recall 25TA12 involving the second-row seats. Due to this safety defect, the second row cannot be used, rendering the vehicle unsafe and impractical for its intended purpose. This vehicle was purchased specifically to transport my family of five, including three children (currently ages [XXX] , [XXX] , and [XX... Read more
Incident date: Sep 9, 2025
All warning lights and audible alarms started going off at the same time. EPS, ABS, Auto Hold, Collision warning, Air bags, All wheel drive, brake system, and more.1st time it happened was [XXX], while driving. The car was drivable but I did notice a difference in braking and acceleration. I parked and turned off the car. I did turn the car back on several times and the alarms continued. I finally... Read more
Incident date: May 17, 2025
On more than one occasion but still infrequently, I have been coming to a stop and while braking, the engine revs and lurches forward while I'm attempting to stop. It is rare that it happens but it is very scary when it does happen. No warning lights appear. I have submitted a request to the dealer who sold us the truck. But it happens to infrequently that it would be difficult to reproduced by a ... Read more
Incident date: Jul 8, 2025
My 2018 Hyundai Tucson 2.0L GDI engine with only 79,000 miles was "knocking" and wouldn't accelerate. We pulled over and towed the vehicle to the local Hyundai Dealer who declared "oil level good but failed bearing clearance test". Diagnosed with a rod and bearing failure. They submitted to Hyundai Motor Warranty the vehicle needed new engine. They declined. I know this is covered under the H... Read more
Incident date: Jun 8, 2025
Driving down the road and turning into my driveway, the power steering went out, the truck cut off - then after a few minutes, the truck started, then the display showed “Open then close driver window” & now displays “Service Power Steering, Drive With Care”
Incident date: Jul 8, 2025
The contact owns a 2024 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. ... Read more
Incident date: Jun 3, 2024
The contact owns a 2020 Grand Design Transcend RV. The contact stated that the RV was parked and set in place. The contact stated that upon exiting the RV and stepping on the bottom step, the bottom step detached. The contact noticed that the bottom step steel screws, which attached the step to the frame, had sheared off. The contact stated that the steps were made of aluminum and were attached to... Read more
Incident date: Dec 27, 2024
The contact owns a 2013 Toyota Prius V. The contact stated while driving 35-40 MPH, the ABS, traction control, parking brake, and the malfunction indicator warning lights were illuminated. Additionally, the brake pedal vibrated while being depressed. The vehicle was taken to the dealer, and DTC: C1391 was retrieved. The dealer determined that the brake booster pump assembly and the brake booster a... Read more
Incident date: Feb 28, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN... Read more
Incident date: Feb 28, 2025
When wet, during rain or after a car wash. The engine will rev, the car will shake, and then shut off. I believe it’s the alternator.
Incident date: Feb 28, 2025
When wet, during rain or after a car wash. The engine will rev, the car will shake, and then shut off. I believe it’s the alternator.
Incident date: Jul 10, 2024
The contact owns a 2016 Dodge Journey. The contact stated that while driving at various speeds, or while the vehicle was idling while depressing the accelerator pedal, the vehicle made a chugging and choking sound. The vehicle hesitated before accelerating as needed. The contact stated that the failure was intermittent at first but had become a constant failure. The check engine warning light was ... Read more
Incident date: Jan 22, 2025
Stopped at a stop sign, slightly uphill, turning from a residential street onto a busier road. When I pressed the accelerator, the pickup moved a bit and then hesitated. After pressing the accelerator further, the pickup accelerated suddenly and quickly. This has happened intermittently, multiple times. This is NOT the case of the auto start-stop system not starting quickly enough. The first ri... Read more
Incident date: Dec 18, 2024
The wiper will not clear the windshield it only smears and leaves streaks causing visibility issues. The automated wiping feature also does not operate properly and it will wildly wipe at high speed with nothing on the window and then do nothing when it is covered in water and road dirt. It will also dry wipe for no reason and smear what ever is on the window causing a visibility issue and the... Read more
Incident date: Aug 15, 2024
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle intermittently failed to start immediately and r... Read more
Incident date: Dec 6, 2024
when in motion, the backseat windows can be lowered and the entire car is subject to the loudest WOOFWOOFWOOF combined with shaking, and excessive vibrating
Incident date: Dec 4, 2024
Original U Connect system screen delamination! This is a big problem for many users on jeep models 2018! Because of this the system makes random calls from my contacts well I’m driving! I am driving 30 miles a day on the highway and this is becoming a safety issue! Like me many people are waiting for a recall but nothing is coming since 2018!!! Very dangerous when I am driving with my GPS on an... Read more
Incident date: Jun 30, 2024
There are actually two issues that are going on with this car. First off, on three separate occasions, while driving at 70 mph on the freeway in traffic, my car has braked for me and the collision warning went off. However, there was nobody in front of me. The person behind me almost rear ended my vehicle on the last occasion this has happened. Now, my car is undrivable. Three times, ALL my s... Read more
Incident date: Aug 26, 2024
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experience... Read more
Incident date: Aug 30, 2024
Catalytic converter was defective in October 2022. Had to wait to get part in. Vehicle taken to dealer for repair in December 2022/ Told that the second catalytic converter needed to be repaired. I stated that I was not aware that cars had two catalytic converters. Parts were ordered and replaced. Engine light came back on-again October 15, 2024. Portable CO detector in car was beeping when eng... Read more
Incident date: Jul 18, 2024
The contact owns a 2014 GMC Terrain. The contact stated while at a complete stop at a red light, the doors were making locking and unlocking sounds. The contact stated upon depressing the accelerator pedal to resume driving, the vehicle failed to exceed 25 MPH. The messages "Service Stabili-trak" and "Service Power Steering" were displayed, and the check engine warning light was illuminated. The c... Read more
Incident date: Jul 18, 2024
The contact owns a 2014 GMC Terrain. The contact stated while at a complete stop at a red light, the doors were making locking and unlocking sounds. The contact stated upon depressing the accelerator pedal to resume driving, the vehicle failed to exceed 25 MPH. The messages "Service Stabili-trak" and "Service Power Steering" were displayed, and the check engine warning light was illuminated. The c... Read more
Incident date: Sep 26, 2024
While braking at a stop, and encountering a pothole (has occurred even without a pothole on straight surfaces), it feels like the is ABS kicking in to avoid wheel lockup, and apparent slowing which rapidly mimics activities that could cause hard braking. Similar to when the car is on ice/snow and the car pulses to stop. Unsafe, as the vehicle does not top when intended and forces the vehicle to ... Read more
Incident date: Aug 5, 2024
I was the first and only car waiting at a stop light, when the light turned green I began to accelerate and as I aproached the crosswalk line the car auto-braked hard. There were no other cars near by, nor pedestrians anywhere. The auto-braking only lasted a second, did not quite come to a full stop and has not repeated. If there had been a car behind me, I could have easily been rear ended. I n... Read more
Incident date: Jul 23, 2024
Received a notice on a "Customer Satisfaction Program 24N03" Instead of issuing a recall for the Hydroboost power steering pressure and jumper lines they instead extended the warranty. People have had their braking and power steering go out while driving and this is simply unsafe and unacceptable. They need to replace their faulty "quick connector" to a hard connector before people are injured. ... Read more
Incident date: May 20, 2024
On June 25, 2024 the passenger side airbag of my 1997 GMC Sierra 1500 spontaneously deployed while the vehicle was parked with the engine off with no passengers were in the vehicle.
Incident date: Feb 14, 2024
ABS, Cruise Control and Traction control warning lights constantly flash on dash informing me that they are disabled. Dealer is saying that Ram canceled their part order for the ABS module part number 68347098AC needed to do the repair with an estimated 1 year date before it is available. Truck is unsafe to drive due to ABS and traction control being inoperable and was warned I may be liable if I ... Read more
Incident date: Mar 19, 2024
Oil Pan is Rusting and thin. Oil Pan gasket leaking warranty will not cover parts/labor. Oil pan holds vital lubrication for engine operation. Read tailgate handle does not operate properly. Must push closed to keep rear tailgate door from opening when vehicle is in motion
Incident date: Mar 18, 2024
At 3200 miles the vehicle had a major powertrain malfunction causing the vehicle to throw multiple error codes - Hybrid System Malfunction; Charging System Malfunction; Electrical Leakage Detected. Was instructed to pull over to a safe area immediately. Was unclear how long car would continue to be drivable. Once car stopped it became completely immobile. Repeated restart attempts would not let ve... Read more
Incident date: May 2, 2023
The contact owns a 2017 Mercedes-Benz GLA250. The contact stated while driving 30 MPH, several unknown warning lights illuminated. The vehicle was taken to the dealer and the contact was informed that the computer software needed to be updated. The vehicle was repaired but the failure reoccurred. The vehicle was taken to the dealer again and the contact was informed that the instrument cluster nee... Read more
Incident date: May 2, 2023
The contact owns a 2018 Ford Focus. The contact stated that the passenger’s side headlight was inoperable. The headlamp failure message was displayed. The vehicle was taken to the local dealer who informed the contact that there was condensation in the headlight housing. The contact was informed that the headlight housing needed to be replaced. The vehicle was repaired. The manufacturer was cont... Read more
Incident date: May 2, 2023
After the car has been drive for 20 minutes on the highway, I have a problem with my steering when keeping the car on center, the steering gets sticky and a jerking feeling when adjusting the steering that causes me to overreact in the opposite direction, this occurs with the slightest adjustment of the steering wheel, obvious only when driving on the highway.
Incident date: May 15, 2023
The van shuts off automatically after 15 minutes idling, I went in a store and left a senior in the back seat that the door was in child safety mode and the when the auto shut off, he almost suffocated from the heat. and wasn't able to open door. I felt he is safe since I left the engine on. Why is not installed a sensor that detects body heat in the auto and keeps the car Running. Years a... Read more
Incident date: Apr 18, 2023
While driving the pre-collision system (PCS) turns on unexpectedly, without any warning lights or sounds, and applies the brakes. This happens when I am driving in traffic with plenty of space between the car in front of me. I typically drive between 3-6 seconds behind the car in front of me to allow for at least 300 feet in space when driving at highway speeds. Despite leaving plenty of room f... Read more
Incident date: Apr 18, 2023
Massive safety liability here. My 2019 Audi A6 was on the highway traveling at 75mph on 4/25/2023 at noon when with no prior warning, all of the electrical systems started failing rapidly. In the course of 90 seconds, there was an electrical malfunction warning, quickly followed by malfunction warnings for steering, brakes, and cascading shutdowns of all systems like the transmission, ABS, Collisi... Read more
Incident date: Apr 18, 2023
Massive safety liability here. My 2019 Audi A6 was on the highway traveling at 75mph on 4/25/2023 at noon when with no prior warning, all of the electrical systems started failing rapidly. In the course of 90 seconds, there was an electrical malfunction warning, quickly followed by malfunction warnings for steering, brakes, and cascading shutdowns of all systems like the transmission, ABS, Collisi... Read more
Incident date: Mar 1, 2023
We own a 2018 GMC Acadia Denali. Upon shifting the vehicle into park, we cannot turn off the engine. The vehicle gives us a "Shift to Park" message on the instrument panel. As a result, we are unable to shut off our engine and, to avoid the battery running out, are forced to attempt to move the shift lever in and out of "Park" to get the car to detect that the shift lever is in fact in ‘Park.... Read more
Incident date: Oct 4, 2021
The lane keeping assistance will send the car jerking left or right without reason or warning. (I’m not sure if the car is reacting to a shadow on the road or for some other reason.). This has occurred a number of times with an abrupt and violent movement. The last time this occurred was at around 6:50pm on Wednesday April 5, 2023 while driving westbound approaching the northernmost Palm Beach ... Read more