Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Jan 17, 2026

Subject: LS2 Rebellion Helmet Recall 26E001 – Manufacturer Not Honoring Recall / Providing Conflicting Information I received a safety alert from Amazon stating that my LS2 Rebellion motorcycle helmet is included in NHTSA Recall 26E001 and that I should stop using it immediately. The official NHTSA recall filing lists affected production dates from December 15, 2016 through July 30, 2025 for si... Read more

Incident date: Jan 17, 2026

At 4400 miles on new truck started a random cylinder misfire which engine jerking and causes ESC, Emerg breaking and adaptive cruise control to turn off. Will reset itself then do it again. Little over 100 hours on new engine. It happens on longer trips on of off the highway.

Incident date: Jan 17, 2026

Incident date: Jan 28, 2026

All four cylinders misfired in my car while driving causing the catalytic converter and all four fuel injectors to need to be replaced. My car suddenly stopped driving in a rural area with only a few minutes of warning when the engine light came on. I was not even able to drive to a nearby shoulder. I was stranded on the side of the road in 5 degree weather until a tow truck could come.

Incident date: Jun 1, 2025

Odometer Fraud. The contact purchased a 2016 Nissan Sentra. The contact discovered a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was approximately 93,000. It was later discovered that the title mileage was 119,200. The contact called the dealer and requested the odometer be updated. The contact took the vehicle to the dealer. ... Read more

Incident date: Jun 1, 2025

Frame flex, front walls came loose when welds broke, walls were bowing out, repair shop said it shouldn’t be on the roud

Incident date: Jun 1, 2025

Front bumper is detaching on driver and passenger side.

Incident date: Oct 13, 2025

The contact owns a 2022 Land Rover Discovery. The contact stated that while driving at an undisclosed speed, the vehicle jerked, and several unknown warning lights were illuminated. The vehicle was pulled over to the side of the road and turned off. The contact waited before restarting the vehicle; however, after driving for several miles the failure reoccurred. The contact stated that on a separa... Read more

Incident date: Oct 13, 2025

The contact owns a 2024 Nissan Kicks. The contact stated that while driving at 7 MPH, the rear windshield glass shattered. Neither the dealer nor an independent mechanic was contacted. Additionally, after shifted to drive from reverse the back over prevention camera screen failed to immediately turn off. The vehicle was not taken to the dealer or independent mechanic to be diagnosed or repaired. T... Read more

Incident date: Jan 28, 2026

The contact owns a 2016 Chevrolet Camaro. The contact stated that while driving at 15 MPH, the vehicle lost power steering functionality, requiring the contact to use excessive force to steer the vehicle. The contact stated that upon replacing the battery, the power steering feature returned for one day before the failure returned. While the vehicle was idling, the contact attempted to turn the st... Read more

Incident date: Jan 21, 2026

I received the recall Notice 23S64/NHTSA23V905 from the dealership where I purchased my Ford Ecosport in August 2025. I called the dealership to schedule the repair on August 28, 2025. I spoke with Brandon from the service dept. He told me that they would need the car for two weeks to even determine IF the part in my vehicle indeed needed to be replaced and then, if so, they would have to see if t... Read more

Incident date: Jan 7, 2026

Stalls when tank is 1/2 full. With only 2-3 seconds warning, engine light goes on I loose all power. Engine’s light used to be on for about 3/5 years straight. Stalls on rough roads. Stalls a few miles into a drive when not driven for 3 or more days Started having problems 10 + years ago. Ford in henderson , no could not find anything wrong. It used to stall or almost stall when I got gas ev... Read more

Incident date: Jan 24, 2026

I came home from work, (drove 18 miles) and parked, walked towards my building and I heard a noise, as if something turned on under the hood. Like a electrical motor spinning. And it was not the fan because that one had already turned off. I walk back to the car and pop the hood, white smoke starts coming out and in less than 2 minutes a huge flame comes straight out from the passenger side of the... Read more

Fire

Incident date: Jan 24, 2026

Fire

Incident date: Jan 24, 2026

My 2020 Nissan Murano SV driver side headlight failed. This headlight is suppose to be a “sealed for life” unit. This failure created an immediate driving hazard. There was heavy moisture intrusion on with the driver side, the headlight stopped working, creating a visibility hazard. The moisture intrusion / headlight outage triggered a “Headlight System Error “ on the dash. My 2020 Nissan... Read more

Incident date: Aug 20, 2025

I am filing this complaint regarding a serious and ongoing safety issue with my GMC Yukon Denali that began with a complete engine failure while driving on the highway with my entire family in the vehicle. While driving at highway speed (about 60–70 mph), the vehicle suddenly lost power and shifted into neutral on its own. While still moving, I tried multiple times to shift back into Drive so I ... Read more

Incident date: Jun 19, 2025

The contact's daughter owns a 2021 Honda CR-V. The contact stated that while her daughter was driving at highway speeds, the transmission unexpectedly downshifted and failed to accelerate above 30 MPH. The check engine warning light was illuminated. The driver pulled over and restarted the vehicle. Upon restarting the vehicle, the check engine warning light was no longer illuminated, and the vehic... Read more

Incident date: Nov 1, 2025

Sunroof shade failed during normal operation. It is hanging down and obstructing the back window.

Incident date: Feb 15, 2025

While stopped at a stop light, "check electrical system" warning flashed on instrument panel without any prior warning or malfunction. I was only able to move the car about 50 feet before all power and controls failed. I was in a middle lane and was barely able to move the car out of traffic. Tow truck driver with a large jump start battery pack was able to give it enough power for me to crawl it... Read more

Incident date: Jan 13, 2026

Clouster

Crash

Incident date: Jan 28, 2026

I purchased my 2020 Yukon Denali on July 8, 2024 from Classic Buick GMC in Painesville, Ohio. The check engine light started going on and off a few months after purchasing the vehicle. When I called a mechanic he stated that I should wait until the light is on and then bring in the vehicle. In early May 2025, I took my vehicle to Mike’s Automotive in Middlefield, Ohio after the check engin... Read more

Incident date: Feb 28, 2024

Brake system is not functioning as designed. Rear axle braking is not being fully applied and is most noticeable and concerning during heavy haul usage. Vehicle has to be operated carefully and with an alternate braking method utilized to obtain adequate braking. The problem can be and has been reproduced and verified by dealer but not in writing. Dealer is not wanting to fully diagnose and/or com... Read more

Incident date: Feb 28, 2024

The contact owns a 2011 Buick Lucerne. The contact stated that while using the front driver's side interior door handle to exit the vehicle, there was an abnormal cracking sound coming from the door. The contact stated that the failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where the front driver's side door handle was replaced approximately 4-5 times.... Read more

Incident date: Feb 28, 2024

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, there was air entering the vehicle through the front driver’s side A-pillar trim. No warning light was illuminated. The local dealer was contacted on several o... Read more

Incident date: Jan 26, 2026

Recall first announced September 19th, 2024; Nissan has been preparing a 'software' fix for a hardware problem for the last year and almost a half, with no end in sight. I am requesting NHTSA to step in and require immediate action from the manufacturer so that owners can use the full features of their purchased vehicle. NHTSA ID: 24V-700 NISSAN ID: R24B2

Incident date: Jan 26, 2026

Vvt valve has failed twice now despite timely oil changes. This is a safety risk because vehicle will stall at low speeds like when starting at an intersection from a stopped position

Incident date: Jan 21, 2026

I purchased my vehicle in October 2025 for over $20,000, and It just started having issues on December 8, 2025. I have taken it to the dealership and made the head office aware of the issue I am having. The vehicle experiences delayed or absent braking response when brake pedal is applied. Dealership claims no issue found, but the vehicle fails to decelerate as expected, creating an imminent ri... Read more

Incident date: Nov 6, 2025

On returning to my locked vehicle that had been in the parking ramp for 3 days, I started the car and the display message indicated that my vehicle was completely out of gas and the oil was very low. The vehicle had nearly a full tank of gas when it was parked. The vehicle was towed to the dealership who assessed the vehicle. The service department indicated that the vehicle likely did not soun... Read more

Incident date: Nov 6, 2025

The engine has started using large quantities of oil. Not dripping oil, burning oil. I have been doing oil consumption studies with GMC for months now. It burned 7 quarts in 5,000 miles. The dealership tells me it is not part of the current recall on others with the same engine, make and model. It is doing the same thing as what the recall is for and my VIN number should be added to GMC’s recall... Read more

Incident date: Nov 12, 2025

The vehicle experienced a catastrophic engine malfunction resulting in a no-start condition. The vehicle is currently inoperable and is available for inspection upon request. The engine failure caused the vehicle to lose power and become unreliable, creating a risk of breakdown while driving, which could have resulted in being stranded in traffic or an unsafe location and posed a risk to my person... Read more

Incident date: Jan 25, 2026

The dealer refused to perform the required FRM recall inspection and denied the recall without providing any of the federally required documentation. I was forced to pay out‑of‑pocket for the FRM module replacement even though my VIN is listed under the safety recall. MINI of Murray stated my FRM “failed,” but admitted they never opened the module, which is required to determine internal m... Read more

Incident date: Jun 18, 2025

The roadway on [XXX] is severely destroyed with extensive erosion, deep potholes, and complete surface failure. The previous resurfacing was a cheap top-layer only job (few inches deep), which eroded quickly and left massive depressions that damaged my car's suspension (requiring repairs) and create ongoing risks of vehicle damage, loss of control, hydroplaning, and accidents for all drivers. Th... Read more

Incident date: Nov 5, 2025

Was driving home from work, and suddenly all the indicator lights came on on the dash, (check engine, warring lights, indicator that the battery was critically low, etc etc.) the car notified me to safely pull off the road. I pulled off the road in limp mode, the engine would not engage when pedal was pressed, and then lost power. I was stuck in the middle of the lane on a side road in park. I... Read more

Incident date: Nov 5, 2025

The ICCU stopped working while I was charging with level 2 overnight. DC fast charging still works but car failed to charge with level 1 or 2. Warranty repair. Car is in dealer for approx 4+ weeks.

Incident date: Nov 5, 2025

I have two recalls that I cannot get any assistance with Recall # 23S65 Rear Axle Bolt Breakage and new recall #25S75 which is Fuel Pump Riser. I have acquired services from four different dealerships and have taken photos and mileage to get repairs completed. I hear clicking noise in my truck and afraid of it causing serious damage and injury along with my fuel pump issue and bad gas mileage and ... Read more

Incident date: Jan 22, 2026

Odometer Fraud. The contact purchased a 2019 Honda Odyssey. The contact discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 54,970 and at the time of registration, it was discovered that the mileage was 254,970.

Incident date: Jan 22, 2026

The contact owns a 2024 Audi Q3. The contact stated that while driving approximately 10 MPH, a second vehicle T- Boned crashed into the driver's side of the vehicle. During the crash, no air bags deployed, and the collision avoidance system did not activate to alert the driver. The contact sustained back and neck injuries, which later required medical treatment. The contact also suffered from PTS... Read more

Crash 1 injured

Incident date: Jan 22, 2026

FORMAL COMPLAINT Safety Recall 94B (NHTSA Campaign No. 24V-838) I hereby submit this complaint regarding the failure to properly complete Safety Recall 94B (NHTSA Campaign No. 24V-838) involving the HCU/ABS module on my 2018 Dodge Durango. On December 23, 2025, I contacted an authorized Dodge dealer located at 5404 S. Illinois Route 31, Crystal Lake, IL 60012, to remedy the HCU/ABS defect under ... Read more

Incident date: Apr 18, 2024

Component Failure: This vehicle has suffered a recurring "Loss of Motive Power" (LMP) while in motion. On [XXX], for the third time, the internal combustion engine shut off completely while the vehicle was being driven in traffic. The vehicle is available for inspection upon request. Safety Risk: This incident occurred on a public road in New York during a severe winter storm with over a foot of ... Read more

Incident date: Nov 13, 2024

My 2017 Hyundai Santa Fe began consuming oil at an excessive rate—approximately one quart every 250 miles. The vehicle had around 97,000 miles when I first became concerned. I brought it to the Hyundai dealership for evaluation, and they instructed me to continue driving the vehicle and return after 1,000 miles of driving so they could document the consumption. I returned after only 500 miles b... Read more

Incident date: Oct 17, 2025

My Lexus 2019 RX450H is making a squishing squeaking brake actuator noise when pressing the brake pedal. I located well publicized TSB’s documenting the awareness by Toyota/Lexus of the problem. (TSB: MC-10245447-9999) Brake Squawk/Knock Noise. I checked with my local Lexus dealership to see if my vehicle had been repaired. It had Not!. Temecula Valley Lexus, 42081 Dealer Drive, Temecula, Ca... Read more

Incident date: Jan 24, 2026

The roof is delaminating causing a danger to my vehicle and others

Incident date: Jan 24, 2026

My car has a slow crank and when I am driving down the road it cuts off completely and does not want to crank. I have a signal on my car that says reduced speed and the speed is cut down and drags . My car also smells like gas and there is a leak coming from the vehicle it drains really bad . my brakes goes out every few months . My Car radio goes out like there is a shortage. Its horrible

Incident date: Jan 26, 2026

System involved: The vehicle experienced a sudden electronic/network failure consistent with loss of ECU/BCM/CAN bus communication. The instrument cluster, throttle control, and HVAC system became inoperative simultaneously. • Safety risk: While driving, the vehicle abruptly lost throttle response and critical driver information with no warning, followed by an uncommanded engine shutdown after c... Read more

Incident date: Jun 27, 2025

While driving normally, the vehicle developed engine performance issues and was diagnosed with a catastrophic camshaft failure at approximately 85,000 miles. The vehicle has received regular oil changes with full documentation and has not been abused or neglected. A licensed mechanic confirmed that the camshaft was severely worn and damaged, consistent with AFM/DFM lifter failure, which is a know... Read more

Incident date: Jun 27, 2025

In early December (2025), I experienced Hybrid System Failure, with the vehicle showing this fault in the dashboard and the check engine light coming on. I took it to the dealership, as the hybrid system is still within warranty, and they diagnosed a failed hybrid battery module. They said I could continue to drive the care in combustion-only mode and would order the module. Having heard nothin... Read more

Incident date: Jun 27, 2025

Incident date: Jan 24, 2026

The car stopped being able to charge on AC level 1 and level 2, only able to charge on DC Fast. Took it to the dealership and they diagnosed an ICCU failure, rendering it undriveable. The part is under warranty but is backordered. I have already been waiting for 14 days, and they have no update for when they'll get the part in.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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