Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Aug 20, 2026
My abs control module is not functioning. The car does not stop properly in wet weather..the traction is effected. The abs control module was inspected by a dealership. The control module is non communicative to the abs module. The brake light, ABS light and the traction light are all on, all the time. I cannot get the vehicle inspected..If rain is dangerous, the upcoming winter is going to be tr... Read more
Incident date: May 10, 2026
Service 4WD warning light came on in May and comes on every time the vehicle is driven, almost immediately. My vehicle's VIN is not included in the current recall campaign for the Jeep PTU even though the exact same issue is occurring and has been diagnoses by the dealership as the same issue for the Jeep recall that is affecting 2019-2023 Jeeps Cherokees. This is a safety issue which could cause... Read more
JEEP
GRAND CHEROKEE 4XE
(2024) - AIR BAGS
Aug 21, 2026
Incident date: Jun 21, 2026
The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact stated that upon starting the vehicle, the "Service Hybrid System" message was displayed and the air conditioning system failed to operate. The vehicle later failed to start and was towed to the dealer, where the contact was informed that the cause of the failure could not be determined. The dealer was able to restart the vehicle; howeve... Read more
JEEP
GRAND CHEROKEE 4XE
(2024) - ELECTRICAL SYSTEM
Aug 21, 2026
Incident date: Jun 21, 2026
The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact stated that upon starting the vehicle, the "Service Hybrid System" message was displayed and the air conditioning system failed to operate. The vehicle later failed to start and was towed to the dealer, where the contact was informed that the cause of the failure could not be determined. The dealer was able to restart the vehicle; howeve... Read more
Incident date: Jun 6, 2026
The contact owns a 2005 Jeep Wrangler. The contact stated that while driving 55 MPH, the vehicle stalled. The check engine warning light was flashing. The contact pulled over to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to three different independent mechanics to be diagnosed, and the third mechanic diagnosed the vehicle with cam... Read more
Incident date: Oct 21, 2025
The contact owns a 2018 Jeep Compass. The contact stated that while driving at various speeds, the message that the vehicle would shut off was displayed several times, requiring the driver to pull over. Additionally, while the contact's husband was driving, the vehicle stalled. The driver pulled over to the side of the road, and the vehicle restarted after several attempts. The vehicle was not dia... Read more
JEEP
GRAND CHEROKEE L
(2026) - EXTERIOR LIGHTING
Aug 21, 2026
Incident date: Jul 6, 2026
I purchased a brand‑new 2026 Jeep in June 2026. Shortly after taking ownership, I began experiencing significant condensation and visible water buildup inside the tail lights. This is not minor moisture — there is standing water and heavy fogging that I have documented with clear, detailed photos. Despite providing this evidence, the dealership refuses to replace the tail lights, stating they... Read more
Incident date: Jul 7, 2026
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There was an abnormal sound coming from the vehicle and the contact pulled over to the side of the road. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who discovered that the skid plate was cracked, and after ... Read more
Incident date: Jul 7, 2026
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There was an abnormal sound coming from the vehicle and the contact pulled over to the side of the road. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who discovered that the skid plate was cracked, and after ... Read more
Incident date: Feb 10, 2024
The gas pedal acceleration and a cruise control came on and got stuck between 35 and 45 miles an hour time I hit the other vehicle and laying on the brakes was probably 38 to 40 miles an hour prior that I was doing 72 miles an hour and 40 miles an hour zone. How are you able to get a vehicle hitting the brakes brake and then it would help. I barely hit the other car in the cars spun out and hit ot... Read more
Crash
Incident date: Feb 10, 2024
The gas pedal acceleration and a cruise control came on and got stuck between 35 and 45 miles an hour time I hit the other vehicle and laying on the brakes was probably 38 to 40 miles an hour prior that I was doing 72 miles an hour and 40 miles an hour zone. How are you able to get a vehicle hitting the brakes brake and then it would help. I barely hit the other car in the cars spun out and hit ot... Read more
Crash
Incident date: Jun 25, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request?The Power Transfer Unit (PTU) / all-wheel-drive transfer case assembly failed internally. Yes, the vehicle and the defective component are physically located at an authorized dealership facility and are available for federal or manufacturer inspection upon request.How was your safety or the safety of ... Read more
Incident date: Aug 20, 2026
Three times my car has suddenly stopped and went into park. It happened once pulling into the median of a roadway. The second time I was slowing in traffic to stop at an upcoming traffic light and the most recent was backing out of a park spot. In addition to the sudden stops while in traffic it also has had hesitancy when starting from a stopped position. I have to restart the car while in tr... Read more
JEEP
GRAND CHEROKEE
(2019) - UNKNOWN OR OTHER
Aug 20, 2026
Incident date: Jun 8, 2026
CODES C1490-00 REAR DIFFERENTIAL ACTUATOR INITIALIZATION FAILURE. SERVICE INFORMATION STATES TO REPLACE THE ELSD (ELECTRONIC LIMITED SLIP DIFF.) BEFORE REPLACING THE REAR DIFFERENTIAL. REMOVED FILL AND DRAIN PLUGS FROM REAR DIFFERENTIAL, ACQUIRED A FLUID SAMPLE. FLUID SAMPLE WAS CLEAN WITH NO SIGNS OF METAL CONTAMINATION, OR EVIDENCE OF AN INTERNAL Differential failure (ESLD) *key word INTERNAL
JEEP
GRAND CHEROKEE
(2019) - POWER TRAIN
Aug 20, 2026
Incident date: Jun 8, 2026
CODES C1490-00 REAR DIFFERENTIAL ACTUATOR INITIALIZATION FAILURE. SERVICE INFORMATION STATES TO REPLACE THE ELSD (ELECTRONIC LIMITED SLIP DIFF.) BEFORE REPLACING THE REAR DIFFERENTIAL. REMOVED FILL AND DRAIN PLUGS FROM REAR DIFFERENTIAL, ACQUIRED A FLUID SAMPLE. FLUID SAMPLE WAS CLEAN WITH NO SIGNS OF METAL CONTAMINATION, OR EVIDENCE OF AN INTERNAL Differential failure (ESLD) *key word INTERNAL
Incident date: Jul 21, 2026
The engine/dash wiring harness connector XY230A suffered severe thermal degradation, resulting in a melted pin and causing a complete loss of communication with the Transmission Control Module (TCM, Code U0101-00) and continuous dashboard warning lights (Service Connection Error). This vehicle has a chronic history of unresolved electrical failures, having been brought to Stellantis Puerto Rico de... Read more
Incident date: Jul 21, 2026
The engine/dash wiring harness connector XY230A suffered severe thermal degradation, resulting in a melted pin and causing a complete loss of communication with the Transmission Control Module (TCM, Code U0101-00) and continuous dashboard warning lights (Service Connection Error). This vehicle has a chronic history of unresolved electrical failures, having been brought to Stellantis Puerto Rico de... Read more
Incident date: Jul 21, 2026
The engine/dash wiring harness connector XY230A suffered severe thermal degradation, resulting in a melted pin and causing a complete loss of communication with the Transmission Control Module (TCM, Code U0101-00) and continuous dashboard warning lights (Service Connection Error). This vehicle has a chronic history of unresolved electrical failures, having been brought to Stellantis Puerto Rico de... Read more
Incident date: Aug 20, 2026
The contact owns a 2021 Jeep Wrangler. The contact stated that while operating the vehicle, the engine overheated, and the vehicle was driving sluggishly with the temperature gauge indicating that the engine was overheating. The vehicle was taken to an independent mechanic who determined that the coolant reservoir was cracked and was leaking coolant. The coolant reservoir was replaced, and the veh... Read more
Incident date: Aug 20, 2026
The contact owns a 2021 Jeep Wrangler. The contact stated that while operating the vehicle, the engine overheated, and the vehicle was driving sluggishly with the temperature gauge indicating that the engine was overheating. The vehicle was taken to an independent mechanic who determined that the coolant reservoir was cracked and was leaking coolant. The coolant reservoir was replaced, and the veh... Read more
Incident date: Jan 20, 2026
The contact owns a 2018 Jeep Wrangler. The contact stated that while the vehicle was parked, the instrument panel was inoperative, except for the RPM gauge and speedometer. The contact researched and became aware of an unknown recall; however, the VIN was not included. A dealer was contacted; however, the vehicle was not yet diagnosed. The contact stated that while driving at an undisclosed speed,... Read more
Incident date: Jan 20, 2026
The contact owns a 2018 Jeep Wrangler. The contact stated that while the vehicle was parked, the instrument panel was inoperative, except for the RPM gauge and speedometer. The contact researched and became aware of an unknown recall; however, the VIN was not included. A dealer was contacted; however, the vehicle was not yet diagnosed. The contact stated that while driving at an undisclosed speed,... Read more
Incident date: Jun 1, 2026
My 2016 Jeep Wrangler is experiencing an ongoing problem with the ABS/braking system and wheel-speed sensor. The ABS/brake warning light comes on intermittently, particularly when turning right and during hot weather. The vehicle has NOT been repaired for this problem. I am reporting it because I am concerned that there may be a defect involving the wheel-speed sensor, sensor wiring/connection, w... Read more
Incident date: Jun 1, 2026
My 2016 Jeep Wrangler is experiencing an ongoing problem with the ABS/braking system and wheel-speed sensor. The ABS/brake warning light comes on intermittently, particularly when turning right and during hot weather. The vehicle has NOT been repaired for this problem. I am reporting it because I am concerned that there may be a defect involving the wheel-speed sensor, sensor wiring/connection, w... Read more
Incident date: Aug 17, 2026
Vehicle left me stranded in the middle of an intersection XXX due to high voltage battery failure. Vehicle was totally inoperable. This is the second time the battery has failed. First battery replacement was XXX. Also serviced XXX for battery issues. Vehicle had to be towed to the dealership, date unknown when battery will arrive for replacement. I'm now left with a vehicle that will have zero va... Read more
JEEP
GRAND CHEROKEE L
(2021) - UNKNOWN OR OTHER
Aug 20, 2026
Incident date: Aug 4, 2026
The hood will pop open while driving. There is a safety catch so it won't open all the way but it urges you to get off the road. This has happened 3 times to me already. The last time was 8/4/26.
JEEP
GRAND CHEROKEE L
(2023) - SERVICE BRAKES
Aug 19, 2026
Incident date: Aug 19, 2026
We were accelerating from a stop light and reached about 50 mph when the brakes activated and large red letters saying “BRAKE” were displayed on the drivers dash screen and an alarm sounded. The vehicle slowed rapidly and suddenly. Fortunately we were around no other traffic so there was no collision. There were no impediments on the roadway which might have reasonably caused the brakes to ... Read more
Incident date: Aug 14, 2026
Failure of the PTU prevented vehicle from going into park. Gears in PRU stripped causing complete failure and vehicle would not move.
Incident date: Aug 13, 2026
When driving the vehicle down the highway it just randomly hard shifted out of know where almost causing us to be rear-ended. The dash then said service transmission continue in drive do not shift or turn engine off until you reach a desired location. You may not be able to shift again until services. It then limited power to the vehicle. It was show codes U1003, U0101, and U0402 multiple times. T... Read more
Incident date: Aug 13, 2026
When driving the vehicle down the highway it just randomly hard shifted out of know where almost causing us to be rear-ended. The dash then said service transmission continue in drive do not shift or turn engine off until you reach a desired location. You may not be able to shift again until services. It then limited power to the vehicle. It was show codes U1003, U0101, and U0402 multiple times. T... Read more
Incident date: Aug 13, 2026
When driving the vehicle down the highway it just randomly hard shifted out of know where almost causing us to be rear-ended. The dash then said service transmission continue in drive do not shift or turn engine off until you reach a desired location. You may not be able to shift again until services. It then limited power to the vehicle. It was show codes U1003, U0101, and U0402 multiple times. T... Read more
JEEP
GRAND CHEROKEE
(2025) - AIR BAGS
Aug 19, 2026
Incident date: Aug 19, 2026
The contact owns a 2025 Jeep Grand Cherokee. While the contact’s daughter was driving at an undisclosed speed on the way to work, another driver crossed the road and crashed into the vehicle. The air bags in the daughter’s vehicle failed to deploy as needed. The front of the vehicle was damaged, the hood was bent, the grill was damaged, and headlights were knocked out of the headlight enclosu... Read more
Crash
1 injured
JEEP
GRAND CHEROKEE
(2014) - ENGINE
Aug 19, 2026
Incident date: Jul 10, 2026
This complaint is being filed regarding a failed and botched remedy of two federal safety recalls: the Crankshaft Position Sensor recall and Safety Recall Z46 (High-Pressure Fuel Pump) on my Jeep Grand Cherokee EcoDiesel.The vehicle was delivered to Kendall DCJR of Soldotna, AK for the recall services. The technician performed the recalls, but the high-pressure fuel pump failed immediately, result... Read more
JEEP
GRAND CHEROKEE
(2014) - FUEL/PROPULSION SYSTEM
Aug 19, 2026
Incident date: Jul 10, 2026
This complaint is being filed regarding a failed and botched remedy of two federal safety recalls: the Crankshaft Position Sensor recall and Safety Recall Z46 (High-Pressure Fuel Pump) on my Jeep Grand Cherokee EcoDiesel.The vehicle was delivered to Kendall DCJR of Soldotna, AK for the recall services. The technician performed the recalls, but the high-pressure fuel pump failed immediately, result... Read more
Incident date: Aug 16, 2026
While traveling at highway speed on the freeway, the vehicle experienced a sudden and complete loss of motive power/engine shutdown without prior warning. The instrument cluster immediately displayed a vehicle graphic outlined with red lines alongside an alert message instructing to shift the vehicle into Park and turn the engine off. > The sudden loss of propulsion in live freeway traffic created... Read more
Incident date: Aug 16, 2026
While traveling at highway speed on the freeway, the vehicle experienced a sudden and complete loss of motive power/engine shutdown without prior warning. The instrument cluster immediately displayed a vehicle graphic outlined with red lines alongside an alert message instructing to shift the vehicle into Park and turn the engine off. > The sudden loss of propulsion in live freeway traffic created... Read more
Incident date: Aug 16, 2026
While traveling at highway speed on the freeway, the vehicle experienced a sudden and complete loss of motive power/engine shutdown without prior warning. The instrument cluster immediately displayed a vehicle graphic outlined with red lines alongside an alert message instructing to shift the vehicle into Park and turn the engine off. > The sudden loss of propulsion in live freeway traffic created... Read more
Incident date: Mar 11, 2026
I have had this car for a little over a year and it has given me nothing but problems they won’t let me out of my contract. It’s a 2018 Jeep compass and I’ve already had to replace the thermostat. My service transmission light is coming on all of a sudden, I’m having to put the oil in all the time it has completely shut down on the highway. Just stopped moving turned off on is own! So dang... Read more
Incident date: Mar 11, 2026
I have had this car for a little over a year and it has given me nothing but problems they won’t let me out of my contract. It’s a 2018 Jeep compass and I’ve already had to replace the thermostat. My service transmission light is coming on all of a sudden, I’m having to put the oil in all the time it has completely shut down on the highway. Just stopped moving turned off on is own! So dang... Read more
Incident date: Oct 11, 2025
When driving in fully electric mode on the highway, my 4xe lit up an error message of “electric mode temporarily unavailable” and lost all power and momentum. I went from 70mph to 50 mph in heavy traffic before the hybrid motor came back to provide power after approximately 4-5 seconds. This is a repeating occurrence when attempting to drive in fully electric mode, even at low speeds. I have n... Read more
Incident date: Oct 11, 2025
When driving in fully electric mode on the highway, my 4xe lit up an error message of “electric mode temporarily unavailable” and lost all power and momentum. I went from 70mph to 50 mph in heavy traffic before the hybrid motor came back to provide power after approximately 4-5 seconds. This is a repeating occurrence when attempting to drive in fully electric mode, even at low speeds. I have n... Read more
Incident date: Oct 11, 2025
When driving in fully electric mode on the highway, my 4xe lit up an error message of “electric mode temporarily unavailable” and lost all power and momentum. I went from 70mph to 50 mph in heavy traffic before the hybrid motor came back to provide power after approximately 4-5 seconds. This is a repeating occurrence when attempting to drive in fully electric mode, even at low speeds. I have n... Read more
Incident date: Aug 15, 2026
Subject: Vehicle Lost Power While Driving – Potential Battery/Electrical Safety Issue On August 15, 2026, my vehicle suddenly began malfunctioning and lost power while I was driving my daughter to a medical appointment. I was on/near Highway 20 and had to maneuver the vehicle into a parking lot to avoid being struck. My daughter and I were extremely fortunate not to be injured. The vehicle was... Read more
Incident date: Aug 15, 2026
Subject: Vehicle Lost Power While Driving – Potential Battery/Electrical Safety Issue On August 15, 2026, my vehicle suddenly began malfunctioning and lost power while I was driving my daughter to a medical appointment. I was on/near Highway 20 and had to maneuver the vehicle into a parking lot to avoid being struck. My daughter and I were extremely fortunate not to be injured. The vehicle was... Read more
Incident date: Aug 15, 2026
Subject: Vehicle Lost Power While Driving – Potential Battery/Electrical Safety Issue On August 15, 2026, my vehicle suddenly began malfunctioning and lost power while I was driving my daughter to a medical appointment. I was on/near Highway 20 and had to maneuver the vehicle into a parking lot to avoid being struck. My daughter and I were extremely fortunate not to be injured. The vehicle was... Read more
JEEP
GRAND CHEROKEE
(2013) - SEATS
Aug 19, 2026
Incident date: Aug 17, 2026
On August 17, 2026, while my wife was driving our 2013 Jeep Grand Cherokee SRT8 under normal conditions, the front passenger Active Head Restraint (AHR/headrest) suddenly and violently deployed without any collision, impact, or other apparent triggering event. I was seated in the front passenger seat and the spring-loaded head restraint struck me hard in the back of the head. Approximately 24 hour... Read more
Incident date: Jul 21, 2026
When using electric mode, repeatedly and consistently, when I try to accelerate (for example to get onto a highway) despite having the acceleration fully depressed, the car does not accelerate. After some time, the gas powered engine will rev, the RPM will shoot up and then the car will start to accelerate. If I slow down the electric engine will take back over, but then if I try to accelerate a... Read more
Incident date: Jul 21, 2026
When using electric mode, repeatedly and consistently, when I try to accelerate (for example to get onto a highway) despite having the acceleration fully depressed, the car does not accelerate. After some time, the gas powered engine will rev, the RPM will shoot up and then the car will start to accelerate. If I slow down the electric engine will take back over, but then if I try to accelerate a... Read more
Incident date: Jul 21, 2026
When using electric mode, repeatedly and consistently, when I try to accelerate (for example to get onto a highway) despite having the acceleration fully depressed, the car does not accelerate. After some time, the gas powered engine will rev, the RPM will shoot up and then the car will start to accelerate. If I slow down the electric engine will take back over, but then if I try to accelerate a... Read more
Incident date: Jul 23, 2026
My 3.5 instrument intermittently goes out for days and will come back on and back off again. I took it to the nearest dealer but this did not sjow up on his scan but it out again. As you will see in the photo the vehicle is running but no display. Milage is a little over 69,000. Dealer informed me that many of these were recalled but not my particular vehicle. He said it would cost me $1600 to get... Read more