Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Jan 15, 2026

The contact owns a 2019 Ford F53. The contact stated that the lower bottom of the window was flapping. The contact used liquid adhesive to secure the windows. The windows were taped shut by the owner. The dealer was contacted and declined the repair. The dealer stated the failure was not associated with NHTSA Campaign Number: 21V522000 (Structure, Equipment). The manufacturer was contacted and ref... Read more

Incident date: Mar 4, 2026

The ADAS is not working properly. Adaptive cruise control, emergency assist, lane departure, active front assist, distance warning, traffic sign recognition, adaptive light, etc. are all not working. The check engine light is illuminated, the key fob would not open car (not a battery issue) and the seat belt tensioner is not working properly. Those ADAS features are there for a reason and that is... Read more

Incident date: Sep 20, 2025

ICCU unit of the car short circuited right in middle of driving and caused the car to go in "limp mode". Sudden pop noise and slowdown created situation where car could be rear-ended. The part has already caused recall for prior model years, but model year for my car is not included in the recall. Based on internet search it is a continued and widely prevalent issue, manufacture has not done en... Read more

Incident date: Jan 5, 2026

I am filing a safety complaint regarding my 2022 Kia Soul LX with approximately 97,500 miles. The vehicle has experienced sudden and excessive oil consumption despite regular maintenance and a recent oil change about 1,500 miles prior to failure. While driving in normal traffic conditions, the vehicle suddenly began running rough, lost power, and entered limp mode. Shortly after, the engine stall... Read more

Incident date: Mar 19, 2026

The vehicle is a 2024 Subaru Crosstrek with ongoing and unresolved safety-related defects. The vehicle has been taken in for multiple repair attempts, including a total of five diagnostic inspections, but the issue remains unresolved. The vehicle experiences sudden hesitation, loss of acceleration, and failure to respond properly while driving. Warning lights appear on the dashboard, and in some ... Read more

Incident date: Mar 19, 2026

Incident date: Jan 22, 2026

The contact owns a 2022 Dutchmen Coleman Lantern RV. The contact stated that while his wife and niece were sleeping, the smoke alarm detector engaged. The vehicle occupants then noticed that the RV was on fire and immediately exited the RV. Other campers and the camping site workers extinguished the fire with a fire extinguisher. The contact stated that the A/C vents had burnt. The vehicle was tak... Read more

Fire

Incident date: Mar 17, 2026

The dashboard of our 2011 Lexus IS has begun to "melt," for lack of better words. We have owned the car since 2011 and it has approximately 162000 miles now. The problem has arisen over the last two years or so and is a known issue for cars of that period. Lexus claims they had an enhanced warranty program for this issue, but we were never contacted and the issue was not an issue then, but clea... Read more

Incident date: Mar 19, 2026

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer wa... Read more

Incident date: Mar 19, 2026

The contact owns a 2023 Subaru Solterra. The contact received notification of Subaru Campaign Number: WRD-25, and the vehicle was taken to dealer, where the repair was completed; however, four days later, the vehicle made an abnormally loud sound while the HVAC system was engaged. Additionally, the HVAC system became inoperable, and the defroster and defogger were inoperable. The vehicle was taken... Read more

Incident date: Aug 7, 2025

NHTSA 20V-061 (Hyundai 188): ABS/HECU Module NHTSA 15V-100 (Hyundai 127): Electric Power Steering (EPS) NHTSA 13V-113 (Hyundai 110): Brake Light Switch

Incident date: Aug 7, 2025

NHTSA 20V-061 (Hyundai 188): ABS/HECU Module NHTSA 15V-100 (Hyundai 127): Electric Power Steering (EPS) NHTSA 13V-113 (Hyundai 110): Brake Light Switch

Incident date: Feb 3, 2026

The front camera mounted near the rear view mirror stopped working which caused several systems to fail. Acura was slow to respond and was not able to complete the repair because the camera was backordered for several months.

Incident date: Oct 1, 2025

ICCU failure

Incident date: May 1, 2025

The ICCU electrical system failed for the 2 nd time owning the car. Resulting in another 2 month wait to get it repaired. The dealer says they put the same part in, that may fail again.

Incident date: May 1, 2025

This is in regards to well known issue with the E-Torque MGU generator equipped on this vehicle. The internal bearing is failing causing a whining and grinding sound and results in a loss of electrical power that causes the vehicle to stall and not restart when the auto start/stop feature is engaged, which has happened to me once. I have had a dealer confirm this component failure and the vehicle ... Read more

Incident date: May 1, 2025

The 2023 Toyota RAV4 8-speed transmission is catastrophically defective and poses an immediate safety hazard. It exhibits severe hesitation, slipping, and lurching when accelerating from a stop or low speed, and when attempting to merge into high-speed traffic (I-15/Las Vegas), creating a high risk of rear-end collisions. During these events, the RPMs spike and fall rapidly but the vehicle fails t... Read more

Incident date: Mar 12, 2026

Electrical problems have been occurring. My lights keep getting dim, then bright. Check engine light is on, the truck is making a loud noise, overheating, battery draining fast. Please note that the battery is new, starter is new, water pump is new , I got new engine fans, radiator and the truck is still running hot, battery dies over night. I need some help this is my only vehicle and I've spent ... Read more

Incident date: Nov 4, 2025

I had a safety recall for the ABS brake module which was taken in. I was told twice one time the part they did not know when it would arrive. I kept calling. It was very hard to get a hold of the dealership Chrysler Dodge ram country and Fort Stockton, Texas. Called again last Friday conveniently. The part had been incorrectly ordered and that day it was available. They were going to have a tech r... Read more

Incident date: Mar 2, 2026

2023 HYUNDAI PALISADE VIN [XXX] Vehicle rear shock absorbers failed. Steering and drivability adversely impacted. Many many many complaints online document these defective parts and Hyundai's failure to resolve problems and supply properly functioning parts. Hyundai customer service is useless and claims no information on replacement part availability or time. Now that Hyundai has their newest ... Read more

Incident date: Mar 2, 2026

I see the NHTSA has issued a recall against Ford 2.0L Ecoboost engines for sudden loss of power. This model of Land Rover Discovery Sport also has the same engine in it. I experience this problem with my vehicle, at low speed and when cresting hills at highway speed of 45-55mph. is there anyway this recall can be expanded to include Land Rover? I can be reached at [XXX] if you have any questions ... Read more

Incident date: Mar 2, 2026

The driver side door latch is defective. I’ve often been locked in or out of my vehicle. Obviously the main door on the vehicle. Many times i have to climb over the center console to exit my vehicle. What if I’m in an accident or my car catches fire, I can’t get out. Leaving me trapped. Or if I’m in danger and need to get in my car but I’m locked out. Often since latch doesn’t function... Read more

Incident date: Feb 5, 2026

I have noticed visible rust forming on the roof, specifically the front drivers side adjacent to the inside edge of the roof rail that runs forward to aft on the vehicle. The same stated rust spot is near where the roof meets the windshield. It is available for inspection upon request. My 2019 Toyota Rav4 along with several other 5th generation Rav4 owners online are experiencing rust in the same ... Read more

Incident date: Dec 21, 2025

The contact owns a 2019 Hyundai Elantra. The contact stated that the vehicle was consuming an excessive amount of oil, and oil needed to be added frequently between scheduled oil changes. No visible external leaks were found. The contact referenced NHTSA Campaign Number: 21V301000 (ENGINE); however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was... Read more

Incident date: Nov 19, 2025

While driving I received the infamous "Stop vehicle and check power supply" warning, and it was then inoperable, needed a tow to the dealer for ICCU replacement. I can't believe you terminated your initial investigation into this in 2023 because they did a recall (which my car received). That recall did not fix the issue. It is March 2026 and Ioniq 5 and other models with the same electric system... Read more

Incident date: Mar 17, 2026

I previously reported a safety issue re. Brakes not working in park. Vehicle rolled back and car almost hit mom and young daughter walking behind vehicle in parking lot. When I brought it to BellFord in [XXX] they told me it was not covered under the recall since it wasn’t being caused by rear axle. Instead they wanted to charge me $3,000 to diagnose their manufacturing defect. In addition whe... Read more

Incident date: Mar 14, 2026

The contact owns a 2009 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC). The contact stated that while driving on several occasions at various speeds, there was a burning odor coming from outside the vehicle, and the odometer was inoperable. The ABS, Brake, DRL, and EPC warning lights were illumi... Read more

Incident date: Mar 18, 2026

My 2021 Toyota Highlander is experiencing a transmission issue causing a high pitched whining. It has the problematic UA80F. Toyota has declined to remedy the problem even with it being a known issue.

Incident date: Mar 18, 2026

We had two incidences with in a week. 1. My wife was at a stop light getting ready to go through an intersection when the light turned green she pressed on the gas pedal and the vehicle would not go it just flashed a few codes and a warning came up about a possible condition that occurred. She had to place the vehicle in park shut it off start it up again and put it into drive mode in order to get... Read more

Incident date: Mar 18, 2026

The contact owns a 2024 Hyundai Tucson. The contact was informed by the Turo App that the VIN was associated with NHTSA Campaign Number: 25V893000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had ... Read more

Incident date: Mar 16, 2026

In October of 2025 my car stalled in slow traffic after a 100 mile car ride. After 20 minutes, it started again. The engine code was P0507. Two weeks later, without warning as I was accelerating on the highway the car stopped in the middle lane. This was incredibly dangerous. I had to wait 30 minutes in busy am traffic for a police escort. And the event was costly as I had to pay $200 to be towed... Read more

Incident date: Mar 16, 2026

Sporadically, when starting up the vehicle, from the overhead console, it emanate a loud, ear piercing sound that is painful to one's ears. Apparently, this is a KNOWN issue with 2019 Toyota Highlanders in the Limited Platinum trim level. This issue has been presented to the dealership numerous times (DARCARS Toyota Frederick) with their claim they could not recreate the issue. I have provided v... Read more

Incident date: Mar 16, 2026

The recall for theABS HCU has been in place for well over a year with no parts. Nothing is being done with this recall. My ABS HCU has not been working in two years causing loss of traction control, no ABS, no cruise control. I was almost in a head on collision with a car in my lane and the truck skidded off the road. Luckily there’s was no collision or injury. It is ridiculous that ram still of... Read more

Incident date: Mar 11, 2026

All cameras went out on the F350 with a blue screen there’s a recall on this but my truck is not included and needs to be expanded.

Incident date: Feb 26, 2026

Direct cause - Unknown. What I do know however was that the automatic emergency break system on my vehicle was activated, causing the vehicle to stop in the middle of driving. This resulted in the vehicle behind me hitting my car. Prior to the incident occurring, no warning indicators (lamps, messages, etc.) came from the dashboard. The vehicle just stopped. Immediately after this accident oc... Read more

Crash

Incident date: Feb 18, 2026

VECHILE CONTINUES TO FAIL OIL CONSUMPTION TEST, TEST BEGAN 09/2023, AND CONTINUES TO BE THE ISSUE PRESENT DAY. ENGINE WAS REPLACED 2025, 3-4 MONTHS LATER TRANMISSION WENT OUT. TRANSMISSION REPLACED 2025. OIL CONSUMPTION CONTINUES TO FAIL. DEALERSHIP CHUCK HUTTON 2471 MT. MORIAH ROAD, MEMPHIS, TN 38115 PERFORMED ALL THESE SERVICES. SAFETY CONCERN IS THAT THE LEAKING OIL POLLUTION IS CAUSING HARM TO... Read more

Incident date: Feb 18, 2026

The contact owns a 2023 Tesla Model Y. The contact stated that while the vehicle was parked, the driver's side seat belt retractor unit detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 38,581.

Incident date: Feb 9, 2026

While operating my 2024 GMC Hummer EV at a low speed in a school zone, I came to a complete stop at a stop sign and began making a left turn. As I initiated the turn, the steering wheel suddenly locked and became unresponsive. I was unable to turn the wheel back to the right or regain control of the vehicle’s direction. At the same time, the vehicle did not respond as expected when attempting t... Read more

Crash

Incident date: Mar 9, 2026

My 2023 Mercedes-Benz EQB 300 (VIN [XXX] ) is subject to a high-voltage battery safety recall involving a risk of internal short circuit and fire. Mercedes-Benz has acknowledged that the battery pack in affected vehicles can fail at high state of charge and may cause a thermal event while driving or parked. There is currently NO REMEDY available. Mercedes has already issued prior recalls attempti... Read more

Incident date: Feb 17, 2026

I purchased a 2006 Ford Freestyle which currently has an open safety recall for 3rd Row Seat Latch Striker Corrosion Repair. I took the vehicle to a Ford dealership to have the recall repaired. The dealership confirmed the recall but days later informed me that the necessary parts are no longer available and that they are unable to complete the repair. This creates a serious safety concern becaus... Read more

Incident date: Feb 17, 2026

Incident date: Mar 16, 2026

I am reporting an Ineffective Remedy for Recall 22S21. The vehicle was 'inspected' in 2022, but the original defective part (Date Code 2020) remains and is now leaking oil onto hot engine components, creating the fire risk the recall was intended to prevent. The dealership (Ford [Dealer Name]) is refusing to honor the recall and is demanding $500 to address a safety defect. This is a violation of ... Read more

Incident date: Jan 13, 2026

Head gasket failed at 58k miles without overheating per assessment at honda dealership. Safety was affected by going into limp mode instantly turning left onto 55 mph 4 lane road, no warning lights prior going into limp mode. Brief misfire occurred prior to incident, (did not know at time because it did not seem significant and no warning light). Dealer reports multiple 2018 honda accord 1.5L ... Read more

Incident date: Mar 17, 2024

On Feb. 25th, 2026, while driving at high speeds (about 45 mph), the vehicle suffered a sudden and total loss of motive power. Diagnostic reports(DIACODE: D6121_00000000_01_901) later confirmed a failing 12V battery system with only 37% startability limit. This critical electrical failure coincided with the engine stalling, which resulted in the immediate impairment of electronic power steering an... Read more

Incident date: Dec 12, 2024

The contact owns a 2019 GMC Terrain. The contact stated while driving at an undisclosed speed, the transmission unexpectedly shifted into neutral(N). There was transmission fluid on the ground, and the vehicle became disabled. The vehicle was towed to the dealer, where it was diagnosed with a transmission accumulator leak. The vehicle was not repaired. The manufacturer was not notified of the fail... Read more

Incident date: Dec 12, 2024

I am reporting a serious safety concern with my 2025 Hyundai Santa Fe Hybrid Calligraphy (VIN: [XXX] ). While my child was seated in the second row, the folding seat button was accidentally triggered and the seat continued folding while my child was still in the seat. My child screamed in distress, and I am concerned this created a pinching or crushing hazard. This appears to be a dangerous condit... Read more

Incident date: Nov 18, 2024

Premature frame rot

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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