Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Mar 10, 2026
The contact's daughter owns a 2021 GMC Yukon. While the owner was driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment. The sound was intermittent but frequent. The vehicle stalled intermittently with several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who advised that the vehicle needed to be taken to a d... Read more
Incident date: Mar 10, 2026
My vehicle was inspected at an authorized Infiniti dealership under an active recall. During that inspection, metal debris and loose bolts were found in the oil pan, indicating internal engine damage consistent with the recall condition. Despite this, Infiniti declined to repair or replace the engine. the engine failed completely while I was driving at highway speed, causing sudden loss of power ... Read more
JEEP
GRAND CHEROKEE L
(2021) - ELECTRICAL SYSTEM
Mar 25, 2026
Incident date: Mar 24, 2026
On March 5, 2026, while I and my 2 passengers were traveling on the 405 Freeway at approximately 40–50 mph, the vehicle suffered a catastrophic total loss of power. The engine shut off and all electronic systems failed simultaneously, including the instrument cluster and all interior lighting. Most critically, the hazard lights were inoperable, leaving the vehicle invisible to high-speed traffic... Read more
Incident date: Mar 17, 2026
Digital Display & information screen goes black, you can't see anything at all. I had an issue with my Trax not to long after I purchased it had to take it back to dealership told service manager about it, nothing was done about the display. With the display out you couldn't read any warnings at all not even temperature and blown my engine. My Trax didn't have regular gages. The dealership had fre... Read more
Incident date: Mar 17, 2026
Digital Display & information screen goes black, you can't see anything at all. I had an issue with my Trax not to long after I purchased it had to take it back to dealership told service manager about it, nothing was done about the display. With the display out you couldn't read any warnings at all not even temperature and blown my engine. My Trax didn't have regular gages. The dealership had fre... Read more
Incident date: Mar 17, 2026
The contact owns a 2018 Honda Civic. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. There was an abnormal clicking sound coming from the steering wheel. No warning lights were illuminated. In addition, the contact stated that the failure had occurred while making a right turn. The contact stated that excessive force was n... Read more
Incident date: Apr 15, 2025
While driving at any time, the speedometer will instantly drop and the car feels like it's about to shut itself off. After a diagnostic with a mechanic, they stated this was the crankshaft issue; similar to a recall for other 2016 jeep compass. My vin is not currently associated with this recall notice, however based on these safety defects, it seems it should be considered under the recall
Incident date: Mar 12, 2026
The contact owns a 2025 Hyundai Palisade. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V607000 (SEAT BELTS); however, the dealer kept the vehicle for a week, but the recall repair was not performed. The contact was informed that the vehicle was not repaired. The contact was informed that the technicians were busy and were unable to perform the recall repair. Th... Read more
Incident date: Mar 24, 2026
The vehicle displays inaccurate fuel level and miles-to-empty information, creating a safety risk because the driver cannot reliably determine how much fuel is actually available or how far the vehicle can be driven. The infotainment system also freezes and CarPlay frequently becomes unusable. There was also a key recognition / “key not detected” malfunction. These issues have occurred in a ne... Read more
Incident date: Mar 24, 2026
The vehicle displays inaccurate fuel level and miles-to-empty information, creating a safety risk because the driver cannot reliably determine how much fuel is actually available or how far the vehicle can be driven. The infotainment system also freezes and CarPlay frequently becomes unusable. There was also a key recognition / “key not detected” malfunction. These issues have occurred in a ne... Read more
Incident date: Mar 24, 2026
The vehicle displays inaccurate fuel level and miles-to-empty information, creating a safety risk because the driver cannot reliably determine how much fuel is actually available or how far the vehicle can be driven. The infotainment system also freezes and CarPlay frequently becomes unusable. There was also a key recognition / “key not detected” malfunction. These issues have occurred in a ne... Read more
JEEP
GRAND CHEROKEE
(2022) - ELECTRICAL SYSTEM
Mar 24, 2026
Incident date: Mar 24, 2026
Vehicle: MINI Cooper Clubman (Model R55) VIN: [XXX] Recall: NHTSA 23V-337 Dealer: Flow MINI of Raleigh, NC 1. COMPONENT FAILED: The Junction Box Electronics (JBE) failed due to moisture/water intrusion, producing electrical fault codes across all core systems including airbags, brakes, and a JBE communication fault. The vehicle is located at Flow MINI of Raleigh and is available for inspection. ... Read more
Incident date: Mar 10, 2026
I am writing to file a formal safety complaint against Tesla, Inc. regarding a software update failure that has disabled legally required vehicle functions on my Tesla for over two years. For more than 26 months, my vehicle has been unable to complete a software update through Tesla's over-the-air (OTA) update system. As a direct result of this failure, my vehicle's display screen does not functi... Read more
JEEP
WRANGLER 4XE
(2024) - LANE DEPARTURE: ASSIST
Mar 24, 2026
Incident date: Jan 19, 2026
Stick steering wheel. Excessive force need to steer while making a turn.
JEEP
WRANGLER 4XE
(2024) - STEERING
Mar 24, 2026
Incident date: Jan 19, 2026
Stick steering wheel. Excessive force need to steer while making a turn.
Incident date: Mar 17, 2026
My vehicle constantly receives an error message while driving stating, "SERVICE HIGH VOLTAGE SYSTEM" and "REDUCED ACCELERATION DRIVE WITH CARE." Error symbols appear on the dashboard that show an orange turtle, a red battery with a big exclamation point through it and and a red car outline with a big exclamation point going through the middle of it. When this happens, the vehicle acceleration is... Read more
Incident date: Mar 17, 2026
Due to the design of the grill located at the front end of the 2025 toyota grand highlander the vehicle poses vulnerability for multiple debris items to fly up into exposed air conditioning condensor. The damage caused by the debris is not covered by the warranty because it is considered an outside occurrence. However the design creates the vulnerability for the ac to become damaged. It is also s... Read more
Incident date: Mar 17, 2026
There is an electrical malfunction which causes all of the electrical components to flash on/off, glitch. This has occured while driving but primarily when the vehicle is parked and unattended. I’m afraid it can short and cause a fire. The vehicle will turn istelf on and off repeatedly and rapidly while unattended. This has been going on for 2 years with our vehicle and not under warranty.
Incident date: Feb 1, 2026
Driving down the NJ Turnpike the dashboard started displaying lane assist no longer available along with a check engine light. Once stopped the front of the car had been burned with parts of the bumper melted. No visible fire at that time. Had the vehicle towed to Holman Ford. They assessed the damage to the Explorer and it was determined that the front facing camera had shorted causing an electr... Read more
Fire
Incident date: Mar 1, 2026
Tires are LT275/65R20. While driving on interstate at approximately the speed limit and low 80 degree temperatures in South Carolina with proper placard pressure tire inflation checked two days prior, the truck developed a faint vibration which got worse over three or four miles. I slowed my speed and pulled over at next offramp and visually inspected truck for signs of vibration. Including loo... Read more
Incident date: Jan 29, 2026
The contact owns a 2020 Kia Sportage. The contact stated that upon starting the vehicle, the engine made an abnormal knocking sound. The vehicle was taken to the dealer, where it was diagnosed with a cylinder #4 misfire, a knock sensor, and bearing clearance measurement failure. The dealer informed the contact that the vehicle was not covered under warranty because the warranty was on the vehicle ... Read more
Incident date: Mar 13, 2026
The contact owns a 2025 Ram 2500. The contact stated that while driving with a trailer hitched to the vehicle, the manual brake controller flashed an unknown error message on the instrument panel. Due to the failure, the tires on the trailer locked up and failed to operate as needed. The contact received notification of NHTSA Campaign Number: 26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM); howev... Read more
Incident date: Mar 13, 2026
The contact owns a 2025 Ram 2500. The contact stated that while driving with a trailer hitched to the vehicle, the manual brake controller flashed an unknown error message on the instrument panel. Due to the failure, the tires on the trailer locked up and failed to operate as needed. The contact received notification of NHTSA Campaign Number: 26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM); howev... Read more
Incident date: Mar 13, 2026
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made... Read more
JEEP
WAGONEER S
(2025) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 24, 2026
Incident date: Mar 23, 2026
I own a 2018 Honda Accord equipped with Collision Mitigation Braking System (CMBS). The vehicle has experienced multiple instances of false collision warnings and phantom braking. The issue occasionally occurs when approaching overhead interstate signs. In most cases, the system flashes brake warnings briefly and then clears. However, on one occasion during rainy conditions a few years ago, the v... Read more
JEEP
WAGONEER S
(2025) - SERVICE BRAKES
Mar 24, 2026
Incident date: Mar 23, 2026
I own a 2018 Honda Accord equipped with Collision Mitigation Braking System (CMBS). The vehicle has experienced multiple instances of false collision warnings and phantom braking. The issue occasionally occurs when approaching overhead interstate signs. In most cases, the system flashes brake warnings briefly and then clears. However, on one occasion during rainy conditions a few years ago, the v... Read more
JEEP
WAGONEER S
(2025) - STEERING
Mar 24, 2026
Incident date: Mar 23, 2026
The contact owns a 2025 Nissan Kicks. The contact stated that while operating the vehicle with the telescoping steering wheel locked into position, the steering wheel erroneously moved from the locked position. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was approximately 35,000... Read more
Incident date: Mar 23, 2026
While traveling northbound on I‑65 on Saturday, 1/31, the 6.2L V8 engine in my 2023 GMC Sierra AT4 experienced a sudden and complete internal failure. My husband was driving and I was in the vehicle with him when the engine lost all power without any warning lights, messages, or prior symptoms. We were only able to coast into a very busy on‑ramp merge lane before the truck died completely, lea... Read more
Incident date: Mar 10, 2026
I am the owner of a 2026 Hyundai Palisade, purchased new less than 60 days ago. This vehicle is currently subject to a safety recall involving the 2nd and 3rd row power seat assemblies, which reportedly lack sufficient anti-pinch protection during certain seat adjustment functions, including automatic power-folding (stow) and the one-touch tilt-and-slide (“walk-in”) feature. We experienced th... Read more
Incident date: Mar 10, 2026
Transmission was supposedly rebuilt back July 26, 3021. Now transmission has had a new dual clutch replaced but other concerns are still there jerkiness on accelerations. In 2021 the transmission was not fully rebuild as per recall. Only clutch assembly was done and not the back end. Which now could be the problem. Second, colonial Ford sated transmission rebuilt has lifetime warranty which a lie.... Read more
Incident date: Mar 10, 2026
Transmission was supposedly rebuilt back July 26, 3021. Now transmission has had a new dual clutch replaced but other concerns are still there jerkiness on accelerations. In 2021 the transmission was not fully rebuild as per recall. Only clutch assembly was done and not the back end. Which now could be the problem. Second, colonial Ford sated transmission rebuilt has lifetime warranty which a lie.... Read more
Incident date: Mar 1, 2025
Recalls: First notice August 2025; second notice Recall #25V512 dated March 2026.The wheel and hub bolt in the rear end may become loose or break. Continued driving with a broken bolt may lead to wear within the axle and damage the axle hub splines. Vehicles with damaged axle hub splines may roll in Park without the parking brake applied, or, alternatively, loss motive power or both of which can i... Read more
Incident date: Mar 1, 2025
Note: The vehicle is totaled, and GEICO Insurance is in possession. A month ago, we received Brake warnings. We brought the vehicle to a mechanic to get checked and it passed. We did not get the warning again. 2 weeks ago, while turning into our driveway, as we were almost stopped, but still in the turn, the vehicle made a noise similar to the Auto Stop/Start feature. The power brakes and ste... Read more
Crash
1 injured
JEEP
GRAND CHEROKEE
(2023) - WHEELS
Mar 24, 2026
Incident date: Mar 21, 2026
The contact owns a 2024 Nissan Sentra. While the contact’s daughter was driving approximately 10 - 15 MPH and turning to the right, the front driver’s side wheel assembly, including the drive shaft, strut, shocks, and brake line detached from the vehicle. The vehicle was coasted to a stop, and the contact was immediately called. The driver had the vehicle towed to the dealer, but the vehicle w... Read more
JEEP
GRAND CHEROKEE
(2023) - LANE DEPARTURE: ASSIST
Mar 24, 2026
Incident date: Mar 21, 2026
The "Travel Assist currently not available" chimes every 30 seconds or so sometimes back to back constantly which is incredibly distracting and annoying. It causes me to lose focus of the road every time it pops up on the screen behind my steering wheel.
JEEP
GRAND CHEROKEE
(2023) - STEERING
Mar 24, 2026
Incident date: Mar 21, 2026
The "Travel Assist currently not available" chimes every 30 seconds or so sometimes back to back constantly which is incredibly distracting and annoying. It causes me to lose focus of the road every time it pops up on the screen behind my steering wheel.
Incident date: Feb 26, 2026
My vehicle, a 2023 Lexus RZ 450e, has been out of service for over 30 days due to an unresolved HVAC system failure affecting cabin heating. The issue significantly impacts the safe operation of the vehicle, particularly in cold weather conditions where adequate heat is necessary for driver visibility and occupant safety. Despite the vehicle remaining under the manufacturer’s warranty, the deale... Read more
Incident date: Mar 23, 2026
I was driving with Full Self Driving active on Sunday morning and my car came to a complete stop at a red light. Once the traffic cleared the car drove right through the red light and I was given a traffic citation by a police officer. The car did wait until there were no other cars present so I don't believe I was in any real danger but the fact that the car went through a red light while on full... Read more
Incident date: Mar 23, 2026
My 2018 Volkswagen Tiguan experienced a failure of the airbag control module caused by water intrusion through the HVAC access area and failed seam seal tape at the cowl support. The dealership confirmed that water leaked through a factory seam, accumulated at the airbag module, and caused the module to fail. The airbag warning light is illuminated, and the system is inoperable. This failure matc... Read more
Incident date: Mar 23, 2026
My 2018 Volkswagen Tiguan experienced a failure of the airbag control module caused by water intrusion through the HVAC access area and failed seam seal tape at the cowl support. The dealership confirmed that water leaked through a factory seam, accumulated at the airbag module, and caused the module to fail. The airbag warning light is illuminated, and the system is inoperable. This failure matc... Read more
Incident date: Mar 12, 2026
2023 GMC Yukon XL 6.2L V8 experienced progressive engine defects starting in first year. At 7,445 mi (Jan 2023), first dealer visit for engine issues. At 10,315 mi (Apr 2023), Cyl 2 fuel injector failed (internally open), vehicle TOWED to dealer, replaced under warranty. At 14,982 mi (Aug 2023), identical Cyl 7 injector failure (internally open), replaced under warranty. Two identical failures on ... Read more
Incident date: Mar 12, 2026
The power sunroof exploded into thousands of pieces. It is available for inspection currently upon request. Thankfully I was parked and had only started the vehicle so nobody was injured but this could have injured someone if I had the cover open. Additionally flying debris had I of started driving could have been dangerous for other drivers and pedestrians. The vehicle is being inspected at the d... Read more
Incident date: Mar 12, 2026
We just got off the bus thruway and my brakes pedal got hard to press and it was hard to stop car I had to push on brake dry hard to get the car to stop it was jarring and o had to get my some and o to a safe place. Garage said it’s brake assist and he researched there’s is an active law suit against GM bc lots of Moses and models have this issue although they claim to know nothing about it
JEEP
GRAND CHEROKEE 4XE
(2023) - ENGINE
Mar 23, 2026
Incident date: Mar 2, 2026
Multiple low coolant alerts. Dealer inspected 3 times and denied problem while vehicle still under warranty. Dealer simply topped off coolant and denied finding leaks or any other issue. Now low coolant again and EPC/ check engine light. Took car to independent owned shop who confirmed 2 water pump failures. Dealer refusing accountability for missing water pump issues that led to possible overhea... Read more
Incident date: Dec 31, 1969
We were notified by Toyota that it was unsafe to transport our children in the second row seats in November 2025 and the vehicle was under a recall. This puts our children at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025... Read more
JEEP
GRAND CHEROKEE
(2011) - ELECTRICAL SYSTEM
Mar 23, 2026
Incident date: Mar 23, 2026
The contact owns a 2023 Mercedes-Benz EQB 250+. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System). The contact was concerned about parking in the garage and driving the vehicle due to a potential fire. The local dealer was contacted and confirmed that the part for the recall repair was on back order. The dealer suggested a Trade-In. The manufacturer was not ... Read more
JEEP
GRAND CHEROKEE
(2011) - POWER TRAIN
Mar 23, 2026
Incident date: Mar 23, 2026
Valve body in the transmission failed while driving on the freeway, all of a sudden it was like the car was in neutral and the RPM's went to redline. Dealer is telling me it is a known issue and has no idea on when they will be able to get parts because they have been on backorder forever. Says that they also have to replaced the Transmission Control Module (TCM). same thing no eta on parts. If th... Read more
Incident date: Mar 21, 2026
The contact owns a 2019 Ford F-150. The contact stated that the vehicle was consuming an excessive amount of engine oil. The engine warning light was illuminated when the oil level was extremely low. Upon research, the contact associated the failure with TSB: 19-2365 (Excessive Oil Consumption). The vehicle was taken to an independent mechanic. The local dealer was contacted and suggested a diagno... Read more
Incident date: Jan 15, 2026
Front suspension broke while my husband was driving back from a fire as he is a volunteer firefighter. He states car did not have any lights on dash to report there was a problem. The next thing he knew he heard a loud squealing noise and lost control of the vehicle taking him off road in a small ditch. As the axle broke it went upward and hit both belts and shredded them. He was not able to move ... Read more
Incident date: Mar 21, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the vision of the driver, preventing the driver... Read more