Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Nov 5, 2025

Rear rear leaf spring broken/cracked completely and disconnected from vehicle. The vehicle was unsafe to drive as the axle was not not connected to the vehicle on one side. The defective component was inspected by Firestone Auto and submitted and approved by SilverRock automotive for warranty replacement and is currently at a Ford Dealership completing repairs because Firestone Auto failed to co... Read more

Incident date: Apr 24, 2026

The passenger airbag system failed, specifically the occupant sensor and the pad beneath the passenger seat. These components are responsible for detecting whether a passenger is present and ensuring the airbag deploys correctly in a crash. I've also been told that I may be at risk of not having my airbag deploy in an accident. My vehicle is available for inspection upon request. I am a single mo... Read more

Incident date: Apr 17, 2026

While passing a vehicle the engine failed and had to replace the engine. The cams and lifters went out.

Incident date: Apr 18, 2026

Safety Defect: Data Communication Module (DCM) Failure Affecting Hands-Free Microphone and Safety Connect / SOS Emergency System Vehicle: 2019 Toyota RAV4 Hybrid LE The DCM (which controls both the CarPlay/Bluetooth hands-free microphone and the Safety Connect SOS emergency button) suddenly failed without any warning or accident. Symptoms: - No one can hear me during CarPlay or Bluetooth calls ... Read more

Incident date: Apr 18, 2026

Incident date: Apr 23, 2026

our truck has the GM 6.2L V8 engine in it. We had the “recall” done where they recommended thicker oil. Despite that recall work we still had catastrophic engine failure and GM’s solution is terrible. A new engine that can have the same issue?

Incident date: Apr 1, 2026

March 27th I went to have my focus recalled March 31st there was still one unopened recall. I did not go back to them to fix it the my documentation was falsified there's still an open recall on my Ford there's no documentation that I have it replaced. In fact it'd be easier to prove that they falsified information nths. It is a simple way to prove you need to remove the door handle and see if the... Read more

Incident date: Apr 1, 2026

Over the past several months, the auto idle stop on my 2025 new honda ridgeline has been acting up, not always kicking off timely when lifting my foot off the gas pedal. It also completely failed to restart twice, disabling the car completely while at a traffic light until I could restart it. The first incident was late last year. The most recent one this past Thursday.

Incident date: Apr 24, 2026

I took my car in to Tomball Hyundai due to intermittent failure of the headlight switch and the wiper switch when both of these features are set to the ‘Auto’ setting. These are very intermittent issues, but as luck would have it, it was sprinkling on my drive to the dealership on [XXX] and I was able to capture the wiper issue via video on my phone which I shared with the service advisor. The... Read more

Incident date: Apr 11, 2026

The Automatic Emergency Braking and Forward Collision Warning systems activated while making a left turn after stopping for a red traffic light and locked the brakes of the vehicle in the middle of the intersection with no other car in front of me. Dash alerted that a collision was going to occur. This was the second time. The first time it happened the dealer said it can happen if there is a bug ... Read more

Incident date: Sep 19, 2023

I was sitting in stopped traffic when the incident occurred. My sunroof was open at the time. Without any warning or external impact, I heard a sudden loud “boom,” and the sunroof glass shattered. Glass fragments dispersed throughout the vehicle, and the lower portion of the sunroof appeared to have exploded. There were no objects, debris, or other vehicles that made contact with my car. The ... Read more

Incident date: Apr 24, 2026

Brake booster failed. We were driving on the freeway and almost got into a pile up. Brakes completely stopped working and pedal became very stiff. The more I look it is this is an extremely common issue

Incident date: Sep 17, 2025

The contact owns a 2018 Jeep Wrangler. The contact’s daughter stated that while driving at an undisclosed speed, the instrument panel became inoperable and was blank. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

Incident date: Sep 17, 2025

ICCU and fuse broken

Incident date: Sep 17, 2025

Since the day of delivery, this 2025 Audi S5 has experienced daily electronic and safety system failures. At least once per day, on startup, the vehicle throws 10 or more warning codes disabling safety-critical systems including blind spot monitoring, lane departure warning, forward collision avoidance, rear traffic alert, and adaptive lighting. These failures occur without warning and persist for... Read more

Incident date: Mar 2, 2026

I am reporting a recurring safety concern involving sudden loss of power and engine stalling while driving. The vehicle wouldn't accelerate during normal driving condition and lost power. After the vehicle stalled, all the warning light came on. My husband retired to restarted the engine but the it made cranking noise. After couple of minutes it barely restarted and was able to drive about a mile... Read more

Incident date: Mar 2, 2026

Radiator leaking at seems causing engine to overheat. The radiators on 2024 and earlier CX-90 are failing at the seems of the radiator. This is a known issue to Mazda, hundreds of vehicles are having to be repaired for this manufacturing defect and they are charging the consumer $2800.00 to repair something which should be covered under a recall. This vehicle is a lemon and they refuse to stand be... Read more

Incident date: Apr 10, 2026

I own a 2018 Jeep Wrangler. The vehicle has a serious safety issue where the steering wheel shakes violently at freeway speeds, especially when driving over uneven roads or bumps. This makes the vehicle feel unsafe to operate. This issue was previously repaired under warranty with a steering damper replacement. However, the same problem has returned, indicating that the issue was not properly re... Read more

Incident date: Apr 10, 2026

Incident date: Apr 22, 2026

The contact owns a 2025 Cadillac Escalade ESV. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance sensor failed to function as intended. The contact stated that while driving behind another vehicle, the Forward Collision Avoidance system failed to alert the contact of the vehicle ahead or enable the braking system. The vehicle was taken to the dealer; ho... Read more

Incident date: Feb 19, 2025

EPS Steering rack assembly and gear box is making noises. Car was inspected by a licensed Honda repair center on 4/23/26 and was told that that this assembly will need to be replaced at a $4,900.00 estimate. This could put our family at risk if the steering or gear box fails during use. Vehicle has just over 50k miles. According to Honda's own "Tech Line Summary Article", dated 3/20/26, this i... Read more

Incident date: Feb 19, 2025

On two occasions, the automatic emergency braking system engaged potentially causing an accident. The first occurred at an intersection where I was attempting to turn left from a stop. The system would not allow me to proceed until the bus attempting an opposite left turn left the intersection. The weather was clear and sunny. The second occurred while on a freeway onramp. There were no vehicles ... Read more

Incident date: Feb 19, 2025

Driving down road and had total loss of power steering and yes it is available for inspection. Almost drove it off the road due to loss of steering Yes, it happened to be a failed main grounding strap that created the issue. The dealership made the repair. No, it was inspected and repaired by the dealership Yes, started with loss of power steering, then truck died and these codes popped up: Lo... Read more

Incident date: Apr 24, 2026

Vehicle started experiencing loss of power while driving on the highway. After having it towed to the local Ford dealership, we were informed that our transmission was shot and needed to be replaced. The vehicle had 62k miles on and no dash light warning and no ford pass warnings about the issue. It cost us $7k to replace and 4 months without the vehicle.

Incident date: Apr 22, 2026

The contact owns a 2021 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 25V655000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The cont... Read more

Incident date: Apr 22, 2026

The contact owns a 2013 Kia Soul. The contact stated that the vehicle spontaneously caught fire while parked unattended at 3 am. All the warning lights were illuminated prior to the failure, and the vehicle was undrivable. The contact had received the recall notification letter for NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). There were no reported injuries, police report, or cras... Read more

Fire

Incident date: Dec 21, 2025

got a check engine light on, took to dealer was a code 1098, the part is on back order told that it would not be available until middle of may, this happened to me at the end of march, now am learning that GM issued a recall on that part for their diesel Duramax engine, I think it is a GM wide problem.

Incident date: Dec 21, 2025

On the car seat there are two indicators to tell you if the seat is locked in place because it is a rotating car seat. Both indicators never fully go in the “green” meaning the seat is fully locked into place. The car seat is less than two years old and both indicators are malfunctioning, they aren’t going fully in the green. I reached out to the company with pictures and videos and they ha... Read more

Incident date: Apr 16, 2026

I own a 2021 VW Atlas. My daughter owns a 2020 VW Atlas. Both vehicles have had a nonfunctioning hood latch. What this means is you cannot under any circumstances open your hood. So, if you need to do any of the multitude of under hood services you cannot. I had to wait weeks for my VW dealer to get it in to make the repair. After speaking with my service advisor at my VW dealership, it turns... Read more

Incident date: Apr 1, 2026

Driving S/B on Ann Arbor Saline Road. Had FSD on the Tesla engaged. Needed to make left turn onto Maple. Left arrow light to Maple was red. Traffic light to continue straight on Ann Arbor-Saline was green. Despite left arrow being red, Tesla did not slow and ran red light to make left turn onto Maple.

Incident date: Apr 1, 2026

The contact owns a 2012 Ford F-150. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission unexpectedly downshifted from third gear to first gear. The contact stated that several unknown warning lights were illuminated. The vehicle was driven to the shoulder ... Read more

Incident date: Apr 1, 2026

The gas pedal failed to work on three separate occasions. The car essentially went into “limp” mode where the whole car stop driving out of nowhere. These models of Honda are known for the head gasket prematurely going out which has caused me car to have multiple misfires, warning lights, loss of power. The problem has been confirmed by the dealership and an independent mechanic.

Incident date: Jan 16, 2026

Started car, placed transmission in 'reverse' and backed up into a public thoroughfare zone thinking enough time was alloted to place vehicle in 'drive' and merge into traffic. Car would not go into 'drive' nor would it go back into 'reverse' let alone 'neutral. So after realizing the car was reporting a transmission fault and placing itself back into 'park' each time, due to a transmission sensor... Read more

Incident date: Apr 11, 2022

I am submitting a formal vehicle safety complaint regarding a sudden and complete system failure in my Volvo S60 2023, which occurred in March 2026 in [XXX] . While traveling on [XXX] at highway speed, the vehicle abruptly and without warning lost all electrical power. The dashboard went completely blank, and all electronic systems ceased functioning. Critically, the steering became unresponsive... Read more

Incident date: Apr 11, 2026

The fuel tank pressurization systems on my 2024 Mazda CX-90 PHEV have failed, and the vehicle is currently available for inspection at Dolan Mazda in Reno. This defect puts the safety of myself and others at risk because the vehicle gurgles and sprays raw gasoline out of the filler neck during refueling, creating a severe fire and environmental hazard at public gas stations. The issue first appear... Read more

Incident date: Dec 1, 2023

The contact owns a 2012 GMC Acadia. The contact stated that while reversing, the liftgate unexpectedly opened, even though the liftgate was properly closed. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

Incident date: Dec 1, 2023

My engine just died wont start has 121099 and hyundai wont fix it

Incident date: Dec 1, 2023

Hood vibrates noticeably above 55-60 mph and during car wash drying. It is too obvious that it seems that at some point hood might be dislocated.

Incident date: Apr 19, 2026

The contact owns a 2017 Lexus RX450H. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with brake actuator assembly, bleeder plug cap, brake actuator cover, and brake fluid reservoir assembly failures. The vehicle was not r... Read more

Incident date: Apr 8, 2026

The contact owns a 2020 Hyundai Elantra. The contact stated that the vehicle unexpectedly turned off while driving 25 MPH on a local road. The engine symbol was displayed. Additionally, the battery was drained. The vehicle was taken to an independent mechanic, and the battery was replaced three times. Additionally, the computer was replaced, and the contact was informed that the powertrain system ... Read more

Incident date: Apr 8, 2026

Incident date: Mar 18, 2026

Stove came equipped in my 2019 Coachmen Freedom Express 204RD and is in many other RVs. Staged a pot of coffee on the Furrion RV stove and the pot tipped over. Have had this occur multiple times. No injuries but there are multiple blogs on the internet of people experiencing the same issue with this unsafe RV stove top grate design. Smaller pans, coffee pots, etc. can tip over which could lead to... Read more

Incident date: Mar 18, 2026

Incident date: Oct 17, 2025

While taking off in my 2020 Toyota C-HR on the highway, the CVT transmission suddenly failed, resulting in an immediate and significant loss of propulsion power. The vehicle did not fully shut off but lost the ability to maintain normal highway speed, requiring me to rapidly reduce speed and carefully maneuver the vehicle to safety in active traffic conditions. This created a serious safety risk ... Read more

1 injured

Incident date: Apr 21, 2026

Rearview camera has failed with a green screen instead of the camera view. This recall was covered by recall 24V87900 (Hyundai recall 271) for 2022 Santa Fe but my 2022 Santa Fe is not covered by this recall.

Incident date: Apr 12, 2026

See attached document for complaint.

Incident date: Apr 21, 2026

I was driving on the service road of the freeway, driving approximately 40 mph when my main screen started flashing warnings. I was only able to catch 2 before the screen shut off. One was saying front collision sensors not working and the other said side sensors not working then the screen where the radio was went black. Then my brake pedal locked up, the car lost all power steering. The car star... Read more

Incident date: Apr 13, 2026

I own a 2025 Acura RDX with an open EPS recall involving potential loss of power steering assist due to improper software calibration. I live in Bozeman, Montana, far from the nearest Acura dealer. Acura customer care and escalated supervisor offered no reasonable accommodation. Completing this safety recall requires substantial long-distance travel and lease mileage to repair a manufacturer defec... Read more

Incident date: Apr 13, 2026

Third row randomly closes on my kids who are buckled in them. I've reported this to the dealer shortly after getting my van in 2021. Brought it back to them twice where they found "no problem", then I made an additional report here last year after it closed on them an excessive amount of times and I felt helpless. I was forced to move the child who was sitting in the back to front seat after it cl... Read more

Crash 1 injured

Incident date: Apr 13, 2026

The steering will drift or pull to the side while driving down the road.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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