Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 121,730 complaints for JEEP
JEEP
GRAND WAGONEER
(2022) — SERVICE BRAKES, HYDRAULIC
Dec 29, 2025
Incident date: Dec 8, 2025
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving at approximately 50 MPH, the ABS, the ESC, and the Parking Brake warnings illuminated. The contact stated that the brake pedal felt loose and travelled to the floorboard upon depression; however, the vehicle failed to respond. The contact shifted to neutral (N), and the vehicle decelerated. The contact stated that s... Read more
JEEP
GRAND CHEROKEE
(2018) — ELECTRICAL SYSTEM
Dec 29, 2025
Incident date: Dec 22, 2025
I have noticed the upper edge on my radio screen appears to the bubbling or separating from itself. It has recently become worse and causes "touches" on the screen. It makes calls and ends calls, switches the screen on and off, changes heating settings, disconnects devices, changes or cancels navigation. It makes it very difficult to drive as I cannot turn the screen off.
Incident date: Dec 1, 2025
Repeated failures of electrical system of Wagoneer; vehicle towed to dealer who made some repairs, only for vehicle to fail again. Batteries fully replaced, issue got worse. Safety concern as vehicle will randomly not start even when traveling. Error messages with electrical shorts, failure of entertainment system.
Incident date: Dec 1, 2025
Repeated failures of electrical system of Wagoneer; vehicle towed to dealer who made some repairs, only for vehicle to fail again. Batteries fully replaced, issue got worse. Safety concern as vehicle will randomly not start even when traveling. Error messages with electrical shorts, failure of entertainment system.
JEEP
GRAND CHEROKEE
(2023) — FORWARD COLLISION AVOIDANCE: WARNINGS
Dec 29, 2025
Incident date: Dec 29, 2025
Forward collision warning. While attempting to make a left hand turn with a green arrow onto a busy highway, the car suddenly slammed to a stop almost causing a collision. The problem has not been reproduced as it hasn’t been driven again. It is not yet at the dealership. The vehicle has not been inspected. No warning lights prior to the problem.
Incident date: Oct 1, 2025
We have been advised by a Jeep Dealer that this vehicle's PTU is failing and needs to be replaced immediately before the car can be driven again. There is a current recall on other 2019 Jeep Cherokees with the same issue, "Loss of Drive Power from Damaged PTU", but our Jeep is not covered under this recall although it exhibits the same symptoms and is diagnosed with a failed/damaged PTU that need... Read more
Incident date: Dec 25, 2025
It states that our vehicle is not on the recall list for death wobble, however, when we go over a bump or over 60 mph our Jeep vibrates and shakes (feeling it in the steering). We took to have tires checked, even rebalanced and they checked stems.
Incident date: Dec 1, 2025
REAL BAD DEATH WOBBLE IN A 2023 JEEP WRANGLER WITH ONLY 12,000 MILES ON IT NEVER BEEN OFF ROAD AND NO MODIFICATIONS A STOCK SPORT S AT 65 MPH ON I 95 GOING OVER A SLIGHT OVERPASS WITH NO POTHOLES JEEP SHOOK SO BAD I THOUGHT IY WAS GOING TO COME APART AND WOULD NOT STOP VIOLENTLY SHAKING UNTIL I BRAKED TO 30 MPH ALMOST CAUSING A MAJOR WREAK ON BUSY I 95 THIS IS HAPPENING TO MANY NEW JEEP O... Read more
Incident date: Dec 28, 2025
Current mileage 120,287 have owned since purchased in 2019. On 12/28/2025 experienced a loud pop and an apparent disconnect of power to drive wheels, place car in neutral and back into drive seemed to drive normal. After driving another 12 miles and turning onto a side road experienced the occurrence again. We began having pops and vibrations as early as 2023 predominantly during an acceleration ... Read more
Incident date: Oct 30, 2025
My vehicle, a 2022 Jeep Wrangler 4xe is subject to Recall 25V-741. This recall involves a serious safety defect with vehicle’s charging system, posing I fire risk when charged. This renders the vehicle unsafe to operate. At this time, there is no available repair remedy. While the official Jeep Mopar website states that repairs parts are available but the Jeep dealership states they don't have... Read more
Incident date: Dec 23, 2024
The camshaft went out, along with the rocker arms, cam phasers, there is a box on the passenger side wheel well that goes out and will not allow the truck to shift or go into park. There is now something wrong with the automatic start/stop as the light continues to be on in the dash. Things started to go out as soon as the warranty expired… The truck has 80kmi. We fix one problem only for more t... Read more
Incident date: Dec 23, 2024
The camshaft went out, along with the rocker arms, cam phasers, there is a box on the passenger side wheel well that goes out and will not allow the truck to shift or go into park. There is now something wrong with the automatic start/stop as the light continues to be on in the dash. Things started to go out as soon as the warranty expired… The truck has 80kmi. We fix one problem only for more t... Read more
Incident date: Dec 23, 2024
The camshaft went out, along with the rocker arms, cam phasers, there is a box on the passenger side wheel well that goes out and will not allow the truck to shift or go into park. There is now something wrong with the automatic start/stop as the light continues to be on in the dash. Things started to go out as soon as the warranty expired… The truck has 80kmi. We fix one problem only for more t... Read more
JEEP
GRAND CHEROKEE
(2024) — LANE DEPARTURE: WARNING
Dec 27, 2025
Incident date: Aug 9, 2025
The Active Lane Management (ALM) system shuts itself off which the displays a warning on the the instrument panel to indicate it has been disabled. If you try to turn it back on manually, it gives a warning that the system is unavailable and service is required. It will not allow you to manually turn the ALM system back on. I've taken it back to the dealership (9/7/25 repair ticket attached) wh... Read more
Incident date: Oct 1, 2024
1. Hybrid battery fire hazard – presents a real risk of fire while the vehicle is parked or in operation. 2.Engine debris from factory build – the engine contains debris from the manufacturing process, creating a risk of engine failure or further damage. I’ve reached out to dealership and Stellantis they offered no resolution but say they are “working on it.” No timeline given when reso... Read more
Incident date: Oct 1, 2024
1. Hybrid battery fire hazard – presents a real risk of fire while the vehicle is parked or in operation. 2.Engine debris from factory build – the engine contains debris from the manufacturing process, creating a risk of engine failure or further damage. I’ve reached out to dealership and Stellantis they offered no resolution but say they are “working on it.” No timeline given when reso... Read more
Incident date: Dec 26, 2025
Upon inspection, significant underbody rust
Incident date: Mar 5, 2025
My 2018 Jeep Wrangler Unlimited has experienced repeated no-start failures and electrical/CAN-bus communication issues. The vehicle has intermittently failed to start and ultimately became completely inoperable. Due to the electrical failure, the vehicle was towed to an authorized Jeep dealership on June 8, 2025. Despite remaining in the dealership’s possession for several months, no diagnostic... Read more
Incident date: Mar 5, 2025
My 2018 Jeep Wrangler Unlimited has experienced repeated no-start failures and electrical/CAN-bus communication issues. The vehicle has intermittently failed to start and ultimately became completely inoperable. Due to the electrical failure, the vehicle was towed to an authorized Jeep dealership on June 8, 2025. Despite remaining in the dealership’s possession for several months, no diagnostic... Read more
Incident date: Mar 5, 2025
My 2018 Jeep Wrangler Unlimited has experienced repeated no-start failures and electrical/CAN-bus communication issues. The vehicle has intermittently failed to start and ultimately became completely inoperable. Due to the electrical failure, the vehicle was towed to an authorized Jeep dealership on June 8, 2025. Despite remaining in the dealership’s possession for several months, no diagnostic... Read more
Incident date: Dec 17, 2024
The entire instrument cluster failed on my 2020 Jeep Wrangler and had to be completely replaced at the dealer. One day, when starting the vehicle, the entire cluster was off with no advanced warnings, no speedometer, no fuel gauge, no warning lights, no odometer, and no information display of any kind. The vehicle would still operate, but all gauges and dashboard functions were non-functional. To... Read more
Incident date: Dec 17, 2024
The entire instrument cluster failed on my 2020 Jeep Wrangler and had to be completely replaced at the dealer. One day, when starting the vehicle, the entire cluster was off with no advanced warnings, no speedometer, no fuel gauge, no warning lights, no odometer, and no information display of any kind. The vehicle would still operate, but all gauges and dashboard functions were non-functional. To... Read more
Incident date: Nov 28, 2025
My vehicle is subject to two open safety recalls: 68C (PHEV High Voltage Battery) and 78C (PHEV 2.0L Engine Fire / Loss of Propulsion). Recall 78C currently has no available remedy and involves risk of engine fire and sudden loss of propulsion without warning. The manufacturer has issued guidance advising modified use and safety precautions, including parking the vehicle outside and avoiding cer... Read more
Incident date: Nov 28, 2025
My vehicle is subject to two open safety recalls: 68C (PHEV High Voltage Battery) and 78C (PHEV 2.0L Engine Fire / Loss of Propulsion). Recall 78C currently has no available remedy and involves risk of engine fire and sudden loss of propulsion without warning. The manufacturer has issued guidance advising modified use and safety precautions, including parking the vehicle outside and avoiding cer... Read more
Incident date: Nov 28, 2025
My vehicle is subject to two open safety recalls: 68C (PHEV High Voltage Battery) and 78C (PHEV 2.0L Engine Fire / Loss of Propulsion). Recall 78C currently has no available remedy and involves risk of engine fire and sudden loss of propulsion without warning. The manufacturer has issued guidance advising modified use and safety precautions, including parking the vehicle outside and avoiding cer... Read more
Incident date: Sep 11, 2025
The vehicle experienced a sudden and catastrophic failure of the powertrain/engine system. Based on dealer inspection, the failure requires complete replacement of the engine long block assembly, indicating an internal engine failure rather than a minor or maintenance-related issue. The vehicle and failed components are available for inspection upon request. My safety and the safety of others wer... Read more
Incident date: Sep 11, 2025
The vehicle experienced a sudden and catastrophic failure of the powertrain/engine system. Based on dealer inspection, the failure requires complete replacement of the engine long block assembly, indicating an internal engine failure rather than a minor or maintenance-related issue. The vehicle and failed components are available for inspection upon request. My safety and the safety of others wer... Read more
Incident date: Dec 25, 2025
My digital dashboard display is, shorting out. Started acting up on December 25th, 2025.
Incident date: Dec 27, 2025
My air conditioning first went out in 2024 in 105 degree weather with a 3 month old baby, the dealer found the issue and fixed it. Then it went out again recently in the same type of weather and now since I am out of my warranty they are trying to charge me for the same issue, this is definitely a hazard to my health and the health of my children being that the weather can’t afford anyone with n... Read more
Incident date: Dec 27, 2025
Concern: Suspension, steering, and electrical system malfunction Description of the Problem: While driving at highway speeds (approximately 75 mph), the vehicle experiences a wiggling or unstable sensation in the suspension, making the car feel unsafe. At the same time, the steering wheel becomes stiff and difficult to turn. Additionally, a warning message appears stating “Service Shifter.” ... Read more
Incident date: Dec 27, 2025
Concern: Suspension, steering, and electrical system malfunction Description of the Problem: While driving at highway speeds (approximately 75 mph), the vehicle experiences a wiggling or unstable sensation in the suspension, making the car feel unsafe. At the same time, the steering wheel becomes stiff and difficult to turn. Additionally, a warning message appears stating “Service Shifter.” ... Read more
Incident date: Dec 27, 2025
Concern: Suspension, steering, and electrical system malfunction Description of the Problem: While driving at highway speeds (approximately 75 mph), the vehicle experiences a wiggling or unstable sensation in the suspension, making the car feel unsafe. At the same time, the steering wheel becomes stiff and difficult to turn. Additionally, a warning message appears stating “Service Shifter.” ... Read more
Incident date: Jan 1, 2021
When braking since these lights are on it will cause issue with the brakes themselves as if they don’t want to brake fully. Now I’m a 32 year old man and am aware of making sure your brakes are good and fully functioning. I’ve noticed also the steering when slowing down too from this. Nothing underneath the vehicle is an issue for steering. All steering components are fully functioning. I’... Read more
Incident date: Jan 1, 2021
When braking since these lights are on it will cause issue with the brakes themselves as if they don’t want to brake fully. Now I’m a 32 year old man and am aware of making sure your brakes are good and fully functioning. I’ve noticed also the steering when slowing down too from this. Nothing underneath the vehicle is an issue for steering. All steering components are fully functioning. I’... Read more
Incident date: Jan 1, 2021
When braking since these lights are on it will cause issue with the brakes themselves as if they don’t want to brake fully. Now I’m a 32 year old man and am aware of making sure your brakes are good and fully functioning. I’ve noticed also the steering when slowing down too from this. Nothing underneath the vehicle is an issue for steering. All steering components are fully functioning. I’... Read more
Incident date: May 1, 2022
I own a 2014 Jeep Wrangler, Rubicon. I have not been able to drive my Jeep for 3 years because the ABS light is on and I am unable to get the part to replace it. I have heard from several other Jeep owners that they are experiencing the same ABS failure. The ABS light has been on since 2022 and there are no MOPAR ABS replacement parts. I would like to officially report this failure because I hav... Read more
JEEP
GRAND CHEROKEE
(2023) — FUEL/PROPULSION SYSTEM
Dec 26, 2025
Incident date: Nov 15, 2025
On approximately November 15th 2025, I took my 2023 Jeep Grand Cherokee 4xE In for a routine oil change and tire rotation to Fred Martin Super Store in Barberton , Ohio. Upon completion on the service I was told that there was a recall on my vehicle and I was not to park in my garage or plug the vehicle in due to risk of fire coming from the Hybrid Battery. I immediately called the service departm... Read more
JEEP
GRAND CHEROKEE
(2023) — ENGINE
Dec 26, 2025
Incident date: Nov 15, 2025
On approximately November 15th 2025, I took my 2023 Jeep Grand Cherokee 4xE In for a routine oil change and tire rotation to Fred Martin Super Store in Barberton , Ohio. Upon completion on the service I was told that there was a recall on my vehicle and I was not to park in my garage or plug the vehicle in due to risk of fire coming from the Hybrid Battery. I immediately called the service departm... Read more
JEEP
GRAND CHEROKEE
(2023) — ELECTRICAL SYSTEM
Dec 26, 2025
Incident date: Nov 15, 2025
On approximately November 15th 2025, I took my 2023 Jeep Grand Cherokee 4xE In for a routine oil change and tire rotation to Fred Martin Super Store in Barberton , Ohio. Upon completion on the service I was told that there was a recall on my vehicle and I was not to park in my garage or plug the vehicle in due to risk of fire coming from the Hybrid Battery. I immediately called the service departm... Read more
Incident date: Nov 22, 2025
I am submitting this complaint due to an unresolved suspension-related safety concern and the manufacturer’s failure to provide an effective warranty repair despite multiple attempts. The vehicle has experienced a persistent vibration and abnormal noise that appears to be suspension-related and occurs during normal driving conditions. This condition has been ongoing for over a month. As part o... Read more
Incident date: Dec 21, 2025
My PTU failed while driving 70mph on a 4 lane interstate during a heavy rush hour, I'm 7 months pregnant and this was mortifying for me. I lost all power moving forward and could not accelerate. My RPMS would near red-line. When I pulled on to the shoulder, while trying to not get hit or cause an accident from 3 lanes over, I put my car in park and shut it off, it sounded like a dying weedwhacker... Read more
JEEP
GRAND CHEROKEE
(2022) — FUEL/PROPULSION SYSTEM
Dec 26, 2025
Incident date: Dec 17, 2025
I have experienced abrupt loss of propulsion events consistent with recall 25V-576. I have reached out to Stellantis repeatedly for resolution and no one ever follows up with an answer or a resolution.
Incident date: Sep 22, 2025
The vehicle experienced a fuel/propulsion failure involving sudden loss of engine power. After internal engine repairs performed by the dealership (camshaft and valvetrain work), the vehicle was returned to me as repaired and safe to operate. Within minimal post-repair driving (less than one mile), the vehicle entered limp mode, lost propulsion, and the engine shut down while driving in active tra... Read more
Incident date: Aug 1, 2024
I have experienced TPSM issues that suddenly "resolve" by itself when taken to the dealership. On top of this, I also experience electrical issues from time to time such as audio from the radio not working, the screen glitching or not turning on, and other electrical issues. The worst issue is that I have a serious recall that can't be fixed due to parts not being available. I didn't purchase a br... Read more
Incident date: Dec 24, 2025
My lights keep blinking on dashboard saying 4 wheeldrive isn't available and my vehicle keeps shutting off in the middle of me driving it,this is very dangerous,I took it to Carlock Dodge Jeep and for recall on vehicle that they say was causing the problem they fixed the recall but vehicle still doing the same thing
Incident date: Nov 1, 2025
Jeep shakes violently when going above 50 mph
Incident date: Nov 1, 2025
Jeep shakes violently when going above 50 mph
Incident date: Dec 1, 2025
The ABS warning light, Traction Control warning light, and Emergency Brake light are all lite up on the dashboard of my 2015 Jeep Wrangler Unlimited Sport. ABS is not working on my Jeep. Mechanic shop checked for codes and said the ABS control module is bad and needs to be replaced. The shop qouted me $1,500.00 for parts and labor and that was if they could find a new ABS control module somewhe... Read more
Incident date: Dec 1, 2025
The ABS warning light, Traction Control warning light, and Emergency Brake light are all lite up on the dashboard of my 2015 Jeep Wrangler Unlimited Sport. ABS is not working on my Jeep. Mechanic shop checked for codes and said the ABS control module is bad and needs to be replaced. The shop qouted me $1,500.00 for parts and labor and that was if they could find a new ABS control module somewhe... Read more