Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 121,730 complaints for JEEP
Incident date: Oct 1, 2025
When I first purchased my car, for some reason it kept starting, and then the engine would turn off in the middle of driving. As of lately the Key fob has been undetected in the car or battery is low. I have replaced my key fob twice. I have also replaced my batteries in both of the key fobs. After I replace the key fob, the check engine light came on in the car is stalling not starting properly. ... Read more
Incident date: Oct 1, 2025
When I first purchased my car, for some reason it kept starting, and then the engine would turn off in the middle of driving. As of lately the Key fob has been undetected in the car or battery is low. I have replaced my key fob twice. I have also replaced my batteries in both of the key fobs. After I replace the key fob, the check engine light came on in the car is stalling not starting properly. ... Read more
Incident date: Jan 5, 2026
The contact owns a 2023 Jeep Wrangler. The contact stated that upon pressing the Push to Start button to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, where the battery was replaced; however, the failure recurred approximately 3 months later. The contact stated that the vehicle failed to start; however, the interior lights, the exterior lights, the windshield... Read more
JEEP
GRAND CHEROKEE
(2024) — ENGINE
Jan 5, 2026
Incident date: Dec 29, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The contact stated that while driving into a parking space, the contact switched the gear knob from drive(D) to park(P) and the vehicle stalled. No warning lig... Read more
Incident date: Jan 1, 2025
ABS issues lights came on due to malfunctioning part. The part is unavailable and appears to no longer be available. Failure appeared a year ago and have been trying to find someone to replace. After taking to multiple shops, the last one finally told us the part is no longer available. With this being part of the braking system, it is very important to have working properly!
Incident date: Oct 24, 2025
My 2019 Jeep Lost all power. Shortly after that My service 4wd light came on. I understand that this is a recent recall for the PTU but, my VIN number is not showing this recall. How do I get my Jepp added to this recall for the service 4wd indicator?
Incident date: Oct 24, 2025
My 2019 Jeep Lost all power. Shortly after that My service 4wd light came on. I understand that this is a recent recall for the PTU but, my VIN number is not showing this recall. How do I get my Jepp added to this recall for the service 4wd indicator?
Incident date: Oct 24, 2025
My 2019 Jeep Lost all power. Shortly after that My service 4wd light came on. I understand that this is a recent recall for the PTU but, my VIN number is not showing this recall. How do I get my Jepp added to this recall for the service 4wd indicator?
Incident date: Jul 2, 2025
The ABS module was determined to be faulty via a code scan in July 2025 by the dealership. I took the vehicle to another mechanic for confirmation and this was determined to be accurate. A new module has been ordered but is on backorder and may not become available for months as many other owners are dealing with the same problem. I was told that it was still drivable and this is a daily driver ve... Read more
JEEP
WRANGLER 4XE
(2024) — ENGINE
Jan 5, 2026
Incident date: Nov 6, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the part was not yet available for the recall repair. The... Read more
Incident date: Nov 28, 2025
See attached document for complaint.
Incident date: Nov 28, 2025
See attached document for complaint.
Incident date: Nov 28, 2025
See attached document for complaint.
Incident date: Nov 28, 2025
See attached document for complaint.
Incident date: Nov 28, 2025
See attached document for complaint.
Incident date: Dec 20, 2025
We have had this recall for over a year and now the dealer is saying that the vehicle can't be driven and there is no timeline for a resolution. We are still required to pay our lease on the vehicle and the Jeep is not able to be driven. We are getting no help from the dealer we purchased it from or Jeep itself.
Incident date: Jan 4, 2026
Multiple times now at random, car will go from normal temp to overheating on the gauge for a moment. Shuts down in doing so regardless of being driven. Then will instantly think its cooling back down to normal. When it reaches normal it resumes normal driving abilities. While the temp is going up and down on the gauge the center of the cluster tells you "high coolant temperature". No codes or pend... Read more
Incident date: Jan 4, 2026
Multiple times now at random, car will go from normal temp to overheating on the gauge for a moment. Shuts down in doing so regardless of being driven. Then will instantly think its cooling back down to normal. When it reaches normal it resumes normal driving abilities. While the temp is going up and down on the gauge the center of the cluster tells you "high coolant temperature". No codes or pend... Read more
Incident date: Oct 28, 2025
The Instrument Panel Cluster in my Jeep is flickering and then goes blank. I had it evaluated at a Jeep dealership and they recommend replacement. I'm uploading their assessment of the problem. This is the same issue noted in NHTSA ID Number: 24V652000. However, my VIN number is not included in the recall. I believe the recall should be expanded to include my vehicle. I'm including a copy... Read more
Incident date: Jan 3, 2026
The heating steering wheel had an electrical short in the heating element where it began to melt the rubber of the steering wheel and start smoking. This became very hot where it could burn my hand. I was forced to pull over immediately to diagnose the problem before anything else could burn. The smoking stopped when I tuned off the heated steering wheel.
Incident date: Jan 3, 2026
The heating steering wheel had an electrical short in the heating element where it began to melt the rubber of the steering wheel and start smoking. This became very hot where it could burn my hand. I was forced to pull over immediately to diagnose the problem before anything else could burn. The smoking stopped when I tuned off the heated steering wheel.
Incident date: Jan 3, 2026
The heating steering wheel had an electrical short in the heating element where it began to melt the rubber of the steering wheel and start smoking. This became very hot where it could burn my hand. I was forced to pull over immediately to diagnose the problem before anything else could burn. The smoking stopped when I tuned off the heated steering wheel.
Incident date: Dec 1, 2024
The vehicle is experiencing a malfunction involving the Power Transfer Unit (PTU), which is currently subject to an open safety recall. The vehicle has developed severe drivability issues consistent with PTU failure. The vehicle is available for inspection upon request. This condition places my safety and the satety of others at risk because the PTU defect can result in loss of drive power and/or ... Read more
JEEP
GRAND CHEROKEE
(2022) — UNKNOWN OR OTHER
Jan 4, 2026
Incident date: Dec 14, 2025
My vehicle is subject to active recall 68C involving high-voltage battery fire risk in Jeep 4xe vehicles. Manufacturer has confirmed recall applies to this vehicle, but no remedy is currently available. I have been instructed to limit charging and parking due to risk of thermal event/fire. This creates an ongoing safety risk to myself, family, my home, nearby properties and others. My vehicle rema... Read more
JEEP
GRAND CHEROKEE
(2022) — FUEL/PROPULSION SYSTEM
Jan 4, 2026
Incident date: Dec 14, 2025
My vehicle is subject to active recall 68C involving high-voltage battery fire risk in Jeep 4xe vehicles. Manufacturer has confirmed recall applies to this vehicle, but no remedy is currently available. I have been instructed to limit charging and parking due to risk of thermal event/fire. This creates an ongoing safety risk to myself, family, my home, nearby properties and others. My vehicle rema... Read more
JEEP
GRAND CHEROKEE
(2022) — ELECTRICAL SYSTEM
Jan 4, 2026
Incident date: Dec 14, 2025
My vehicle is subject to active recall 68C involving high-voltage battery fire risk in Jeep 4xe vehicles. Manufacturer has confirmed recall applies to this vehicle, but no remedy is currently available. I have been instructed to limit charging and parking due to risk of thermal event/fire. This creates an ongoing safety risk to myself, family, my home, nearby properties and others. My vehicle rema... Read more
Incident date: Jan 3, 2026
Heated steering wheel suddenly became too hot with no adjustment option. Minor burning on hands. Turned off the function. Driver heated seat suddenly became too hot, turned down to low but still too hot, caused burns requiring medical attention.
1 injured
Incident date: Jan 3, 2026
Heated steering wheel suddenly became too hot with no adjustment option. Minor burning on hands. Turned off the function. Driver heated seat suddenly became too hot, turned down to low but still too hot, caused burns requiring medical attention.
1 injured
Incident date: Jan 2, 2026
Check engine lights came on, and then a warning saying stop safely, the engine will shut down soon, now it will not start. Leaving me stranded. This happened twice, but now the car won’t start and will need to be towed. I have asked several repair shops and done research online, and nobody knows how to fix this issue.
Incident date: Jan 2, 2026
Check engine lights came on, and then a warning saying stop safely, the engine will shut down soon, now it will not start. Leaving me stranded. This happened twice, but now the car won’t start and will need to be towed. I have asked several repair shops and done research online, and nobody knows how to fix this issue.
JEEP
GRAND CHEROKEE
(2020) — ELECTRICAL SYSTEM
Jan 3, 2026
Incident date: Jul 3, 2025
About 3 years ago i noticed a small bubble in the upper right corner of my touchscreen. Didnt pay much attention for a while but it started spreading to the left. I took a photo and sent a picture to the man that helped me buy my car and asked if there was a known Recall for this. Said he would check, he confirmed there was none. I let it go because i hadnt purchased any extended warranty. Bubblin... Read more
JEEP
GRAND CHEROKEE
(2020) — UNKNOWN OR OTHER
Jan 3, 2026
Incident date: Jul 3, 2025
About 3 years ago i noticed a small bubble in the upper right corner of my touchscreen. Didnt pay much attention for a while but it started spreading to the left. I took a photo and sent a picture to the man that helped me buy my car and asked if there was a known Recall for this. Said he would check, he confirmed there was none. I let it go because i hadnt purchased any extended warranty. Bubblin... Read more
Incident date: Jan 3, 2026
Our 2015 Jeep Wrangler JK Unlimited just caught on fire. I happened to be in my daughter’s bedroom, 20 feet away from where the Jeep was parked. I thought I was seeing flames reflecting from the TV, but I realized that they were real. My next thought was that my husband was building a firepit fire. I thought that was weird because he was doing it in the front yard, but I didn’t think ... Read more
Fire
Incident date: Jan 3, 2026
Our 2015 Jeep Wrangler JK Unlimited just caught on fire. I happened to be in my daughter’s bedroom, 20 feet away from where the Jeep was parked. I thought I was seeing flames reflecting from the TV, but I realized that they were real. My next thought was that my husband was building a firepit fire. I thought that was weird because he was doing it in the front yard, but I didn’t think ... Read more
Fire
Incident date: Jan 3, 2026
Our 2015 Jeep Wrangler JK Unlimited just caught on fire. I happened to be in my daughter’s bedroom, 20 feet away from where the Jeep was parked. I thought I was seeing flames reflecting from the TV, but I realized that they were real. My next thought was that my husband was building a firepit fire. I thought that was weird because he was doing it in the front yard, but I didn’t think ... Read more
Fire
Incident date: Jan 1, 2026
Driver headrest AHR has deployed without any accident or incident. Car is under 100,000 miles. Dealer advises there is no recall or extended warranty on this issue, however research shows other jeep vehicles manufactured at the same time with extended warranty. Safety now at risk as no repair for factory issue and headrest now pushes head out of alignment with the seat.
Incident date: Jan 1, 2026
Driver headrest AHR has deployed without any accident or incident. Car is under 100,000 miles. Dealer advises there is no recall or extended warranty on this issue, however research shows other jeep vehicles manufactured at the same time with extended warranty. Safety now at risk as no repair for factory issue and headrest now pushes head out of alignment with the seat.
Incident date: Jan 1, 2026
Driver headrest AHR has deployed without any accident or incident. Car is under 100,000 miles. Dealer advises there is no recall or extended warranty on this issue, however research shows other jeep vehicles manufactured at the same time with extended warranty. Safety now at risk as no repair for factory issue and headrest now pushes head out of alignment with the seat.
Incident date: Jan 3, 2026
The jeep lost power while I was driving. The lights stayed on but jeep came to a stop. I touched the key area and it started running again.
Incident date: Jan 3, 2026
The jeep lost power while I was driving. The lights stayed on but jeep came to a stop. I touched the key area and it started running again.
Incident date: Jan 3, 2026
The jeep lost power while I was driving. The lights stayed on but jeep came to a stop. I touched the key area and it started running again.
Incident date: Jan 2, 2026
I tried the auto start on the fob car would not start I tried to the push start nothing again . Did get warning coolant temp high Had to tow car They are investigating
Incident date: Jan 2, 2026
I tried the auto start on the fob car would not start I tried to the push start nothing again . Did get warning coolant temp high Had to tow car They are investigating
JEEP
GRAND CHEROKEE
(2017) — SUSPENSION
Jan 3, 2026
Incident date: Jan 3, 2026
On January 3, 2026, I test drove a 2017 Jeep Grand Cherokee (VIN [XXX] ) from a franchised Jeep dealership in Lewiston, Idaho. After the test drive, the vehicle was placed on a lift and it was discovered that the front driver-side lower ball joint was missing a retaining bolt, allowing separation from the lower control arm. This condition created an immediate risk of suspension failure and loss of... Read more
Incident date: Nov 1, 2025
i purchased this certified preowned vehicle in the month of 10/2025 from manahwkin jeep. ii drove the vehicle aproximately 1000 mile since i purchased it. i contacted the dealership that the vehicle is hybrid battery not staying charged and that the motor is stalling and losing power when i drive it along with abnormal sounds from the engine . i had to pull over and recycle the ignition nu... Read more
Incident date: Nov 1, 2025
i purchased this certified preowned vehicle in the month of 10/2025 from manahwkin jeep. ii drove the vehicle aproximately 1000 mile since i purchased it. i contacted the dealership that the vehicle is hybrid battery not staying charged and that the motor is stalling and losing power when i drive it along with abnormal sounds from the engine . i had to pull over and recycle the ignition nu... Read more
Incident date: Nov 1, 2025
i purchased this certified preowned vehicle in the month of 10/2025 from manahwkin jeep. ii drove the vehicle aproximately 1000 mile since i purchased it. i contacted the dealership that the vehicle is hybrid battery not staying charged and that the motor is stalling and losing power when i drive it along with abnormal sounds from the engine . i had to pull over and recycle the ignition nu... Read more
Incident date: Dec 1, 2025
ABS Module Failure. No fix or replacement part available. No recall, no Anti- lock brakes ,no traction control , disables cruise control , no solution available per Jeep ?
Incident date: Dec 1, 2025
ABS Module Failure. No fix or replacement part available. No recall, no Anti- lock brakes ,no traction control , disables cruise control , no solution available per Jeep ?
Incident date: Dec 1, 2025
ABS Module Failure. No fix or replacement part available. No recall, no Anti- lock brakes ,no traction control , disables cruise control , no solution available per Jeep ?