Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: May 22, 2026
1. The failed component was the panoramic sunroof glass. The glass spontaneously shattered and blew inward into the cabin while the vehicle was in normal operation. Yes — the vehicle and the remaining glass fragments are available for inspection upon request. 2.How was your safety or the safety of others put at risk? The failure created an immediate and severe safety hazard. When the sunroof exp... Read more
Incident date: May 5, 2026
on 5 different occasions over the last month, I have had the car go into an engine shut off and said put it into P or N and restart while I am driving on the road!! 05/10-was going to a stop sign and going 5-20 mph. 05/17-happened twice that day, both driving around town 10-30 mph. 05/26- happened driving around town going around a curve 5-20 mph. 05/27 getting off the interstate and getting ready... Read more
Incident date: May 22, 2026
Based on publicly available reports and similar complaints, multiple F-150 vehicles with the 10-speed automatic transmission appear to experience similar transmission failures at relatively low mileage under normal driving conditions.
Incident date: Sep 1, 2024
I repeatedly lost propulsion or shut down while driving. The vehicle would not shift into Drive or Reverse and would not move, although displays and lights remained powered. This occurred three times in approximately two weeks. One event occurred at approximately 55 mph. I had to call the police for help. This after Hudson Valley Property Maintence the two previous stalls had been fixed. Dealer p... Read more
Incident date: May 23, 2026
My wife and I had decided to empty our storage unit, so on Memorial Day we began moving everything into the garage. After five or six trips Honda, I pulled the car up beside the RV and close to the house for what turned out to be the last load. I unloaded my bicycle and nearly everything else, leaving only a few small items, and then removed the massage table from the back seat. The engine was off... Read more
Fire
1 injured
JEEP
GRAND CHEROKEE
(2014) - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
May 26, 2026
Incident date: May 17, 2026
The contact owns a 2018 Buick Enclave. The contact stated that while driving at various speeds, the vehicle shut off and failed to restart. The vehicle was towed to the dealer, where the alternator was replaced 4 times before the dealer diagnosed that the failure was due to oil leaking onto the alternator and the battery. The contact stated that the alternator had been replaced 6 times in total. A... Read more
Incident date: Apr 21, 2026
The contact owns a 2020 Ram Promaster. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine And Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had... Read more
Incident date: Apr 21, 2026
Code C1391 200k miles All the warning signs for brake booster issue came up. The cost is too high and I just missed the Customer Support Program timelines because the code came up late. This needs to be a RECALL, based on how many people experience this issue consistently.
Incident date: Apr 21, 2026
Code C1391 200k miles All the warning signs for brake booster issue came up. The cost is too high and I just missed the Customer Support Program timelines because the code came up late. This needs to be a RECALL, based on how many people experience this issue consistently.
Incident date: May 20, 2026
I went to have my car make/model Dodge Charger serviced and when I went to the dealership I told them the problem before they even got to look at it, because it’s a known problem with Dodge Charger SRT models. Stellantis hasn't put a recall out on the part called Mopar Exhaust Valve Actuator - Mopar (68505881AA). There is a detachable spring that can break over time and its a known common proble... Read more
Incident date: May 20, 2026
"Engine temperature too high. Park vehicle and allow engine to cool". warning at 50,000 miles which the mechanic says this is a huge problem with all Porsche, Audi and VW due to water coolant changeover valve which fails and also stated that Porsche is aware and should have a "bulletin" open on this issue?
Incident date: May 22, 2026
I started to pull forward from a pharmacy drive-through at an intended low speed (approximately10/15 mph) for a right turn onto a driveway. The car was on auto-hold and in drive gear. When I turned right, the vehicle went into a full throttle acceleration and continued until impact. Brakes were totally ineffective. A TWO-LINE BRIGHT YELLOW MESSAGE FLASHED IN THE INSTRUMENT PANEL, "TRANS... Read more
Crash
Incident date: May 22, 2026
I started to pull forward from a pharmacy drive-through at an intended low speed (approximately10/15 mph) for a right turn onto a driveway. The car was on auto-hold and in drive gear. When I turned right, the vehicle went into a full throttle acceleration and continued until impact. Brakes were totally ineffective. A TWO-LINE BRIGHT YELLOW MESSAGE FLASHED IN THE INSTRUMENT PANEL, "TRANS... Read more
Crash
Incident date: Mar 29, 2026
The contact owns a 2016 GMC Yukon. The contact stated that while driving at an undisclosed speed, the brake pedal became inoperable and failed to engage properly, with no warning lights illuminated. The contact also stated that while the vehicle was parked, excessive force was needed to engage the brake pedal and stop the vehicle. The contact stated that the failure nearly caused the vehicle to co... Read more
Incident date: Mar 29, 2026
The contact owns a 2022 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the engine shuddered as if it was starving from fuel. The check engine warning light illuminated. The contact was able to drive to the residence, and the vehicle... Read more
Incident date: May 23, 2026
I was driving - the car in front of me signaled they were exiting my lane, I accelerated to pull up - the auto brake triggered for no reason, slamming my car to a stop without my consent. This caused the car behind me to rear end the rear passenger side of my car, causing minor cosmetic damage.
Crash
JEEP
GRAND CHEROKEE
(2015) - ELECTRICAL SYSTEM
May 26, 2026
Incident date: May 25, 2026
The sunroof wind deflector broke and as a result the sunroof was jammed open. In order to close the top I had to break the mechanism and now the sunroof, while mostly shut, still shifts free occasionally when driving.
JEEP
GRAND CHEROKEE
(2015) - ENGINE
May 26, 2026
Incident date: May 25, 2026
Had the Ford dealership look at the reason for shuddering on car. Dealership determined the Torque Converter causing shuddering around 60,000 miles or before. No check engine light came on.
Incident date: May 13, 2024
Vehicle has 58,800 miles on it driving down highway started smoking and motor making a clanking noise.
Incident date: May 26, 2026
While driving in rush hour traffic, I heard an intermittent vibration/noise that seemed to come and go and became louder when I stopped. As I put my car in park when I got home, I heard a loud clunk and the battery light came on. When I popped the hood, we saw metal shavings flying around. The dealer diagnosed the alternator and provided a quote for replacement. I am concerned the failure could h... Read more
Incident date: May 12, 2026
Telematic Modular Control is not working properly and part is on backorder. Dealership and GMC have refused to put into writing that my vehicle is safe to drive; however, they are refusing rental vehicle while awaiting arrival of part. Several of my safety features are not working correctly, my left turn signal went out randomly and my auto breaking has activated when there has been nothing near m... Read more
Incident date: Apr 16, 2025
The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving or while parked, the tailgate unintendedly opened on several occasions. The contact related the failure to the tailgate exterior touchpad switch. The dealer and the manufacturer were contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V060000(LATCHES/LOCKS/LINKAGES). The... Read more
JEEP
GRAND CHEROKEE
(2012) - LANE DEPARTURE: ASSIST
May 26, 2026
Incident date: May 24, 2026
At times, the steering wheel becomes hard to turn exactly like changing lanes when the lane assist is on. This occurs when lane assist is off!
JEEP
GRAND CHEROKEE
(2023) - Other/I am not sure
May 26, 2026
Incident date: May 24, 2026
We have a onefit. Our seat cover will not cover part of the head rest and he is able to pick and scratch at the Styrofoam. Even caught him trying to eat it. This has happened on several occasions. We have had to stop using the seat.
JEEP
GRAND CHEROKEE
(2023) - Carry Handle, Shell, Base
May 26, 2026
Incident date: May 25, 2026
We have a onefit. Our seat cover will not cover part of the head rest and he is able to pick and scratch at the Styrofoam. Even caught him trying to eat it. This has happened on several occasions. We have had to stop using the seat.
Incident date: May 1, 2026
My front windshield cracked without any impact. I noticed quite a few honda pilots on the road with almost the exact same crack. It started on the passenger side and went completely across to the driver's side.
Incident date: May 5, 2026
While exiting the John C. Lodge Freeway in Detroit at approximately 40 MPH, the brake pedal became stuck halfway during braking and the vehicle did not stop properly on the first brake application. I had to remove my foot from the brake pedal and press it again before the brakes engaged and the vehicle stopped. This has occurred approximately seven times intermittently. The issue creates a serious... Read more
Incident date: May 5, 2026
While exiting the John C. Lodge Freeway in Detroit at approximately 40 MPH, the brake pedal became stuck halfway during braking and the vehicle did not stop properly on the first brake application. I had to remove my foot from the brake pedal and press it again before the brakes engaged and the vehicle stopped. This has occurred approximately seven times intermittently. The issue creates a serious... Read more
JEEP
GRAND CHEROKEE L
(2025) - SERVICE BRAKES
May 25, 2026
Incident date: Apr 20, 2026
While exiting the John C. Lodge Freeway in Detroit at approximately 40 MPH, the brake pedal became stuck halfway during braking and the vehicle did not stop properly on the first brake application. I had to remove my foot from the brake pedal and press it again before the brakes engaged and the vehicle stopped. This has occurred approximately seven times intermittently. The issue creates a serious... Read more
JEEP
GRAND CHEROKEE L
(2025) - POWER TRAIN
May 25, 2026
Incident date: Apr 20, 2026
I brought my 2018 Toyota Camry in for servicing a few days before 12/09/2024. They gave me no bad reports. However DAYS AFTER I received my car back, it just stopped on [XXX] with me and my [XXX] grandson in the car. I got no warning lights, I had no symptoms that it was failing. When I towed it to Toyota, it was closing time, so the next day I was told it was my TRANSMISSION, for the price of $... Read more
JEEP
GRAND CHEROKEE L
(2025) - SERVICE BRAKES
May 25, 2026
Incident date: Apr 20, 2026
While driving my 2021 Chevrolet Silverado 1500 Trail Boss, multiple warning lights and messages suddenly appeared related to the ABS and brake system. The brake pedal became extremely difficult to press and the truck became unsafe to drive. The issue happened unexpectedly while the vehicle was in operation, creating a serious safety hazard and risk of accident or injury. After the incident, the t... Read more
JEEP
GRAND CHEROKEE L
(2022) - ENGINE
May 25, 2026
Incident date: Nov 7, 2025
On [XXX], my 2017 Land Rover Range Rover HSE Td6 diesel (VIN: [XXX] ) suffered a complete, catastrophic engine failure without warning at approximately 70 mph on [XXX] . My wife and our two infant sons (ages [XXX] and [XXX] ) were passengers. There were no prior warning lights or symptoms. The engine stopped instantaneously, eliminating power steering and power brakes while I was overtaking a sem... Read more
JEEP
GRAND CHEROKEE L
(2022) - POWER TRAIN
May 25, 2026
Incident date: Nov 7, 2025
On [XXX], my 2017 Land Rover Range Rover HSE Td6 diesel (VIN: [XXX] ) suffered a complete, catastrophic engine failure without warning at approximately 70 mph on [XXX] . My wife and our two infant sons (ages [XXX] and [XXX] ) were passengers. There were no prior warning lights or symptoms. The engine stopped instantaneously, eliminating power steering and power brakes while I was overtaking a sem... Read more
Incident date: May 22, 2026
The air conditioning system in my 2022 Genesis GV70 appears to have a recurring evaporator core failure that results in loss of cold air and unsafe driving conditions. The first failure occurred in March 2026 at approximately 60,541 miles. Prior to failure, the vehicle produced a whirring noise and inconsistent temperatures from different vents, eventually stopping the production of cold air entir... Read more
Incident date: May 13, 2026
When driving the 2017 Jeep Compass, a bubble which has formed on the touchscreen causes it to randomly change different settings (such as turning on the heated seats/steering wheel, turning on the AC or heat, etc.), caused music to suddenly start playing at loud volumes, caused it to call random numbers, etc. which makes it impossible to use the touchscreen or display screen at any time. This also... Read more
Incident date: May 21, 2026
I put money down on the vehicle the next day when I drove it I noticed that the seat belt doesn’t work. I told him about it and he told me to se if it stays clicked on the passenger side. It does but I couldn’t drive that way it was choking me. He said he would put a new one in it but never did. I have gone there several times a week and several times in a day for a couple of weeks. It has ai... Read more
Incident date: May 8, 2026
My Jeep Grand Cherokee 4xe has an active safety recall involving possible catastrophic engine failure, fire risk, and sudden loss of propulsion. The manufacturer recall states that sand contamination inside the engine may lead to engine failure and vehicle fire. The recall remains incomplete and the manufacturer states the repair remedy is still under development. I was informed that repair parts... Read more
Incident date: Dec 17, 2024
The rear taligate track light for brakes is not working. Some of the lights are out when braking
Incident date: Dec 17, 2024
1. The sensor on the backup camera doesn't often detect someone behind the vehicle. This has occured for the last couple of years. 2. The hatch has also started to short out, popping open when the car is off, refusing to unlock etc. I heard my hatch make the latch sound and then got down the road a bit and it was open about a foot. I could have hurt someone. I can't get into my trunk about 50%og ... Read more
JEEP
GRAND WAGONEER
(2023) - ENGINE
May 24, 2026
Incident date: May 21, 2026
> The engine block is cracked internally due to a known design defect in the 2.0L EcoBoost. Coolant is leaking into the combustion chambers through cracks in the cylinder walls. This causes white smoke from exhaust, misfires, and coolant loss with no external leak. Ford acknowledged this in TSB 19-2346 and TSB 22-2229 but has not recalled the 2.0L engines. Engine could fail while driving at highwa... Read more
JEEP
GRAND WAGONEER
(2023) - ENGINE
May 24, 2026
Incident date: May 21, 2026
The head gasket malfunctioned/ broke. It has been confirmed by the Honda dealer where I currently have my vehicle. There were no messages or symptoms prior to failure. My safety and others were put at risk because my vehicle began to turn off as I was driving up a hill with no warning. The vehicle began to decelerate.
Incident date: May 21, 2026
The vehicle has experienced repeated transmission-related failures beginning at approximately 5,000 miles. The dashboard warning “Transmission System Error – Check Transmission Oil Immediately” first appeared while driving and was accompanied by sudden loss of power. When this occurs, the vehicle loses acceleration and drivability while in motion, creating a safety risk in traffic. The only ... Read more
Incident date: May 22, 2026
Component/system: Rear tires — traction and wet-weather grip performance. Tires are available for inspection upon request. Tire size: 265/70R16 Four BFGoodrich Trail-Terrain T/A 265/70R16 112T all-season tires were purchased new and professionally installed at a retail warehouse tire center in August 2025. The vehicle is a 2022 Toyota Tacoma. Approximately nine months after installation, both re... Read more
Incident date: May 22, 2026
Component/system: Rear tires — traction and wet-weather grip performance. Tires are available for inspection upon request. Tire size: 265/70R16 Four BFGoodrich Trail-Terrain T/A 265/70R16 112T all-season tires were purchased new and professionally installed at a retail warehouse tire center in August 2025. The vehicle is a 2022 Toyota Tacoma. Approximately nine months after installation, both re... Read more
Incident date: May 23, 2026
Se traba y se pone duro el "gobierno" junto con la cremallera electroasistida el volante no gira ni con el carro prendido, no eh echo uso de la campaña 15S18, nunca ah Sido asistido por el fabricante Ford, ni mucho menos lo eh metido a un taller de servicio independiente ni con aseguradoras y no me marco algún sensor del tablero antes de que me sucediera este problema con la "dirección asistida... Read more
Incident date: May 23, 2026
While driving, the engine started to shutter and run rough. Pulled over to check and see if everything was ok. When restarting engine it developed a ticking noise which got worse and worse. We then made an appointment at a transmission specialist to get it serviced. While driving there the engine started experiencing engine failure with loss of power and loud ticking noise. Diagnostic from trans s... Read more
JEEP
GRAND CHEROKEE L
(2025) - SUSPENSION
May 23, 2026
Incident date: May 20, 2026
While driving on a straight road, flat surface the ball joint failed/broke causing the lower control arm to drop which in turn caused a collapse of the driver side front suspension. The front quarter panel sustained significant damage due to the collapse. It was all I could do to try and keep the truck under reasonable control. The control bar broke off, traveled under the truck causing some damag... Read more
JEEP
GRAND CHEROKEE
(2020) - UNKNOWN OR OTHER
May 23, 2026
Incident date: Oct 1, 2025
The touch screen display malfunctions and is often either unresponsive or it has ghost touches and moves across various screens while you are driving and during navigation. The system will make calls, activate voice assistance, move the map when navigation is active to where you can no longer see your route, switch between audio sources, open random apps, etc while driving leading to distraction. ... Read more