Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Apr 29, 2025

Front camera system failed lights that are on are brake system, Lane assist lkas and acc

Incident date: Feb 13, 2026

I have had multiple issues and repairs completed including two recalls for the battery. Two repairs to the flapper in ac system and damper in front end replaced under 24000 miles. I have had two radios and amp replaced and now need another being it does the same as before and never works when I try to use usb and over heats my phone, which the dealership has been non compliant with warranty bei... Read more

Incident date: May 15, 2026

The bottom of driver seat leans to the left and moves when stopping or accelerating, moving forward or backwards, and does not stay stabilized like it should. This issue is not an electrical or power issue but seems to be a broken support bolt that attaches to track for seat.

Incident date: May 15, 2026

On May 27, 2026 at approximately 11:00 PM, my 2020 Jeep Gladiator Overland (VIN: [XXX] ) suffered catastrophic engine failure during normal operation at 78,190 miles. The alternator seized, causing the harmonic balancer (crankshaft damper) to fracture. The broken balancer fell into the engine block, causing extensive internal damage requiring complete engine replacement at significant cost. This... Read more

Incident date: May 27, 2026

The contact owns a 2016 Hyundai Equus. The contact stated that while driving at an undisclosed speed, the headlights and both turn signals became inoperable and failed to illuminate. The vehicle was taken to the dealer where the vehicle was not diagnosed or repaired. The contact was informed that the failure could not be duplicated. The contact further stated that the failure persisted after the ... Read more

Incident date: Apr 1, 2025

I am reporting a catastrophic engine failure on a 2023 Jeep Wagoneer (VIN: [XXX] ) that occurred within 163 miles of consumer delivery, suggesting a latent manufacturing defect present at the time of sale. The vehicle was delivered February 13, 2026 at approximately 29,750 miles. Engine noise was noted the same evening. By March 10, 2026, the vehicle was grounded at Farris Motor Company [XXX] ) a... Read more

Incident date: Mar 10, 2026

The contact owns a 2015 Dodge Journey. The contact stated that while driving at an undisclosed speed, an abnormal whining sound was heard coming from under the vehicle, and the Tachometer would abnormally rise while depressing the accelerator pedal. An unknown warning light illuminated. In addition, a local independent tow mechanic arrived on scene, and while attempting to shift the vehicle in Re... Read more

Incident date: May 3, 2026

The first issue occurred on 4/16/26. Car stopped mid-drive on a public road. No error or warning, just a jerk noise and stopped. This was around 7 in the evening and I am fortunate it was a not so busy road. Gives me nightmares thinking if me or my kids were driving on a freeway. Got towed to a dealership and the root cause was identified as the coolant being completely drained off because of a ma... Read more

Incident date: May 3, 2026

The contact owns a 2024 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V091000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated while parked at the residence, the vehicle's doors failed to unlock, and the vehicle failed to start. A dealer's mobile technician replaced the 12-Volts battery at the contact's residence,... Read more

Incident date: Mar 27, 2026

A trailer hitch was contracted as part of the vehicle purchase on December 20, 2025, and was physically installed by Southern Chrysler Dodge Jeep Ram in January 2026 as a fulfillment of that purchase contract. This installation was performed by Stellantis's own authorized dealer technicians. The vehicle has been configured and warranted for towing use since January 2026 — an explicitly marketed ... Read more

Incident date: May 18, 2026

I have a Blizzard White RAV4 2013 that I just bought the paint is peeling from roof and side doors. I called a Toyota dealer and they told me that they wouldn’t be able to paint it beacause the warranty of repainting had expired. In some parts of the car the pint is starting to bubble up . .

Incident date: May 7, 2026

I again have noticed intermittent pulsing at low to medium speeds. At roughly 1k-2k rpm the engine at or about 10-20 mph is pulsating or hesitating with an obvious pulse which you can see on the tachometer as well (bouncing.) It seems like there is either a computer, fuel flow or electric issue. Also, at speeds up to the 40 mph range, this is happening as well. Yesterday while towing a small 7'x12... Read more

Incident date: Mar 20, 2026

The contact owns a 2015 Ford F-150. The contact received notification of NHTSA Campaign Number 26V237000 ( Power Train);however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact stated... Read more

Incident date: Dec 1, 2025

The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle was sluggish. The contact stated that the failure occured intermittently. There was no warning light il... Read more

Incident date: May 20, 2026

At approximately 31,800 miles, my 2023 Honda Ridgeline failed Massachusetts state inspection due to excessive play in the steering rack. A Honda dealership technician confirmed the steering rack and both inner and outer tie rods required replacement. This vehicle is the same year and model covered under NHTSA Recall 24V184000 (steering gearbox inner ball joint housing detaching from steering rack)... Read more

Incident date: Apr 1, 2026

The contact owns a 2023 Chevrolet Malibu. The contact received notification of NHTSA Campaign Number 26V212000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufac... Read more

Incident date: May 27, 2026

The contact owned a 2015 Ford F-150. While driving approximately 10 MPH inside a shopping center parking lot, the contact initiated a turn. Suddenly and without warning, the vehicle experienced a sensation of "gliding" and the contact was unable to maintain control. The vehicle then accelerated unexpectedly, which resulted in a total loss of steering and vehicle control. This sudden loss of contro... Read more

Crash 1 injured

Incident date: May 27, 2026

Severe, chronic rainwater intrusion through the vehicle's front cowl and body seams, resulting in catastrophic flooding of the passenger-side cabin floorboards. This issue occurs even when all sunroof drains are completely clear and functional. Toyota has issued Technical Service Bulletin 0055-24 acknowledging body seam and cowl leaks for this vehicle type. The passenger-side floorboard houses cri... Read more

Incident date: May 14, 2026

12-volt onboard battery error codes, stating battery charge is low, and to safely park the vehicle. Alternatively, drive the vehicle to charge the battery. Or charge the vehicle. The car has been to the dealer for testing, and they say that the on-board battery checks out without any problems, yet I continue to get the battery error codes. We don't feel safe to driving the car in fear of complet... Read more

Incident date: May 14, 2026

Incident date: Aug 16, 2024

I purchased a new 2026 Toyota Camry XLE and have experienced a potentially defective driver seat lumbar support condition since delivery. The lumbar support remains excessively hard and protruding even when adjusted to the lowest setting. The condition causes significant lower back discomfort and pain during ordinary driving. The issue appears abnormal and may involve the lumbar mechanism, seat f... Read more

Incident date: Jan 14, 2026

Total engine failure.

Incident date: Jan 14, 2026

We have been having persistent safety issues with this vehicle. The issues have ranged from unsecured gas cap to loss of power. We’ve also had severe transmission issues where the car will not shift out of first gear. This happened on the Garden State Parkway and nearly caused an accident as the car wasn’t able to go above 27 mph safely.

Incident date: Aug 15, 2025

The steering has a catch in it which makes for jerky driving. When driving to avoid drift and correct travel path the steering has a hard spot which makes it easy to over correct causing safety issues with nearby vehicles and driving on slick roads. I had heard that some crv’s had a recall for this issue but none shows up for this vehicle. This happens frequently when driving and has happened on... Read more

Incident date: May 28, 2025

The contact owns a 2026 Honda Passport. The contact stated that while driving on several occasions at various speeds, the brake was applied inadvertently without her touching the brake pedal. The contact added that several unknown warning lights appeared: an orange car with a speedometer underneath, an orange circle with an "I" in the middle, an orange circle with a vehicle in the middle, the forw... Read more

Incident date: Feb 20, 2026

Transmission failure (whining noise similar to the well-documented issue with UA80F 8-speed transmissions). I reported the noise and requested a specific diagnosis at approximately 95k miles --- no warning lamps/warnings were visible, just noticeable noise while driving without the radio on. On May 22, 2026, Torrington Toyota confirmed that the transmission was failed, but vehicle is drivable. ... Read more

Incident date: Feb 20, 2026

The contact owns a 2019 GMC Yukon. The contact stated that after starting and exiting the vehicle to allow it to warm up, the contact later noticed that the vehicle had turned off. The vehicle was towed to a first mechanic, who was unable to restart the vehicle or determine the cause of the failure. The vehicle was towed to a second mechanic, where it was diagnosed and determined that the engine h... Read more

Incident date: Feb 20, 2026

For a few years now, my 2018 Honda Civic with less than 50,000 miles has had sticky/notchy steering. The dealer told me the steering rack needs to be replaced for over $4000, but that they didn't want to repair it because a Honda tech was coming to look at these issues. They indicated that they seem to think this should be a recall situation. I have seen many people with the same exact issue, and ... Read more

Incident date: Nov 26, 2025

SHIFT SYS FAULT SERVICE REQUIRED

Incident date: May 7, 2026

The vehicle jerks/shifts harshly while decelerating and again when accelerating after slowing down. The issue feels similar to the previous transmission shudder concern that was repaired.

Incident date: May 7, 2026

The coolant control valve or ccv failed. Initially it caused coolant to leak and the trucks fans would run on high even when the truck was turned off. The truck would sporadically raise temp and de rate the engine. Now the check engine light comes on with the engine being de rated.This is similar to the other 21 and 22 year model that Chevrolet has warrantied.

Incident date: Jun 15, 2024

While driving the stereo went off, the ac, the car stopped in middle of the road and I lost all electrical. I tried turning back on and the emergency brake light was on and the dash said "Steering Assist is Reduced, Drive with Care.” I was able to put it in neutral and get it out of the way. Battery is good Fuses were all checked 350 replaced Car isn’t starting or Turing over, but some of ... Read more

Incident date: May 25, 2026

The door handles have a defect. The chrome peels off unexpectedly, outside of normal wear and tear, and may cause a deep cut to a person’s finger. It cut my son’s finger, causing bleeding. After researching, I found online that that this has happened to many other people.

1 injured

Incident date: May 22, 2026

Total brake failure and all electrical systems shut down and went offline while driving at 65 mph on highway.had to swerve back and forth across road for a mile before coming to a hill and slowing enough to stop on side of road.

Incident date: May 22, 2026

I own a 2018 Honda Accord with approximately 108,000 miles. My vehicle has experienced ongoing fuel system and drivability issues connected to the fuel pump recall. It took over two years for Honda to complete the recall repair due to delays and lack of available parts. During that time, my vehicle developed additional issues including failed fuel injectors that required replacement. Even after t... Read more

Incident date: May 22, 2026

Incident date: Feb 20, 2026

I am reporting a persistent steering problem with my 2024 Mazda CX-90. While driving, especially when the highway bends to the left, the steering wheel feels like it sticks or partially locks at a certain left-turn position. When I try to return the steering wheel back toward center to continue straight, I have to apply extra force to overcome the resistance. Once it breaks free, the steering retu... Read more

Incident date: May 27, 2026

COMPLAINT: Authorized dealer non-compliance with NHTSA Compliance Recall 25V900 (Rearview Camera Software, FMVSS No. 111). Vehicle is a 2019 Audi A8 subject to Recall 25V900, issued by the manufacturer in January 2026. The recall work was scheduled with an authorized Audi dealer in Southern California by telephone. The dealership representative confirmed an appointment for April 17, 2026 at 2:30... Read more

Incident date: May 27, 2026

Complete and total failure of the telematics module resulting in loss of self driving, onstar, WiFi, gps, and all connected services. Severe battery drain due to module forcing the vehicle to completely shut down while driving, resulting in loss of power steering and brakes.

Incident date: May 1, 2026

I started my car and drove to a local 7-11 on my way to work and could not turn the key to shut the engine off. I proceeded to work and asked my friend to help me. After a struggle he got the key out,and 3 days later parked my car at a clients only to not be able to start the car. My steering wheel locking was random and was afraid it would lock up while driving. Was told at the dealership there w... Read more

Incident date: May 15, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? The alternator snap off while driving on the highway. The snap was clean all bolts are still in the engine block. While driving all kinds of dashboard lights and overheating indicators turned on. How was your safety or the safety of others put at risk? This happens with warning or actions prior to t... Read more

Incident date: May 15, 2026

My driver airbags have been deactivated for quite some time. My radio touchscreen doesn't work, and the electrical issue has drifted all the way into my steering wheel where I can't control any type of cruise control properly.

Incident date: Apr 3, 2026

For powertrain: failure of right front CV axle before 100k miles on a certified pre-owned vehicle; associated failure of shocks and struts in right front axle. The problem was inspected by an ASE certified VW mechanic, attested to be true and shown to us, and repaired. There were no warning lamps/lights, and the finding was made on a full vehicle inspection when brought in for a brake pad change. ... Read more

Incident date: Mar 20, 2026

See attached document for complaint.

Incident date: Mar 20, 2026

Gear shift makes noise when moving it, as in you can actually hear the gears/electrical equipment moving and making noise when going from park to drive. The keyless entry when the fob is near, just doesn't work well from the drivers side... I can stand there trying to allow it to unlock and it just locks again or wont unlock the passenger door even if allowing it extra time to.

Incident date: Mar 20, 2026

Incident date: May 22, 2026

i went online because i was having troubles with my vehicle battery alternator and other electronics , i found out other bmws with the same symptoms as my car led to having a bad footwell module , currently interior lights work when they want to if any constant battery dying from lights not turning off none of the parking sesnors work no back up camera the rear windows do not work some times the p... Read more

Incident date: May 22, 2026

The contact owns a 2021 Dodge Durango. The contact stated that while driving at various speeds, the front driver-side headlight would not illuminate during nighttime conditions. No warning lights illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed as needing both front headlights to be replaced. The local dealer was not contacted. The vehicle was not diagnose... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog