Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Jun 12, 2026

Prior to paying cash for this vehicle, I had the dealership connect it to an obd-11 scanner to ensure that there weren't any codes. (I wasn't aware at the time that if the codes were cleared prior to the test drive and before the vehicle was drove a certain amount of miles nothing would show up ) The truck seemed to be in ok condition. Before even making it 10 miles off the lot to my home the sale... Read more

Incident date: Jun 10, 2026

I was only in the car for about 4 minutes then came to a stop light. Once the light had turned green I pressured down on the gas, my car rolled for a second then died on me, causing it to go into accessory mode. Instantly three lights came on: the check engine light, battery light, and low oil light. The car would take at least 5 seconds to turn back on then would fall back into accessory mode ran... Read more

Incident date: Jun 10, 2026

When making left turn or going over bumps, driver seat pops and feel shifted.

Incident date: Oct 17, 2025

I was driving on the highway at about 70 mph and the passenger side lower control arm where the ball joint sits broke. It messed up the passenger fender and tire along with the steering link. It also bent the upper control arm as well. The ball joints were replaced about 6 months ago.

Incident date: Mar 20, 2025

"The CVT/drivetrain failed completely on May 28, 2026 at approximately 76,000 miles. The vehicle suddenly lost all drive power and came to a stop. Car is parked and completely undriveable. The failed component is the CVT transmission assembly — vehicle is available for inspection. Safety risk: Complete loss of drive power while operating a vehicle creates serious crash risk for driver and others... Read more

Incident date: Mar 20, 2025

Within approximately three weeks of purchasing this vehicle, the blind-spot monitoring and rear traffic sensor systems were found to be completely inoperative. All dashboard warning lights related to these systems were illuminated the night before discovery, then went dark the following morning. A subsequent inspection by a licensed Lexus dealership confirmed the failure was caused by prior undis... Read more

Incident date: Jun 12, 2026

White Pearl paint is flaking/peeling of for no apparent reason.

Incident date: Jun 12, 2026

I am the second owner of this year and model of Civic. I initially bought it back in 2021 with 14,000 miles on it. The clutch slipped and blew at around 29K miles in 2023. I brought it into a honda dealership and they were at least able to replace the clutch with the SAME CLUTCH under warranty but now it's 2026 and the clutch is going out again. Clutches should not be going out this frequently. I'... Read more

Incident date: Aug 30, 2025

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated ... Read more

Incident date: Aug 30, 2025

No power steering for 25min drive home. Next day it worked. Dealership said it had an expired recall for power steering fix. No work was done by dealership.

Incident date: Jun 11, 2026

The 2024 Tacoma has a recall out for the screen because it blacks out. We took it to the dealer to remedy this recall, even though we were not experiencing symptoms associated with the recall. After they did the update, our screen blacks out and the Bluetooth does not work. Our screen is blacking out and our Bluetooth does not work after the Toyota dealership allegedly fixed the recall.

Incident date: Jun 11, 2026

The recall was issued May 2025 and still has no remedy, bulletins state anticipated remedy in 4th quarter of 2025, we are in middle of 2026, over a year since the recall was issued another recall issued November 2025 with no remedy yet.

Incident date: Jun 10, 2026

Numerous amounts of things come over the screen where the speed indicater is and have to do with power train but everything it says is messed up is working fine. The things coming up are very annoying with no way to keep them from coming up. There has been 2 fixes for software that I'm aware of but after calling several times they say there is NO FIX for the issue. It's been over a year now. Very ... Read more

Incident date: Jun 10, 2026

2026 Bronco SportDescription Your vehicle may display a blank instrument panel cluster ipc screen upon startup. This may occur when the vehicle is restarted within a specific time interval after turning the vehicle off. Safety Risk A blank ipc screen will prevent the driver from seeing critical vehicle information such as the speedometer, warning lights, and warning messages. The inability to s... Read more

Incident date: Jun 10, 2026

Incident date: Apr 14, 2026

ABS Module failure causing multiple warning lights on my dashboard. My truck no longer has working ABS or cruise control because of it. Took it to a Ram dealer and they said they do not have the part available to fix it because it is being “re-engineered.” That was almost 2 years ago. They had to recall this part in the newer generation Rams and I’m assuming it’s probably the same part tha... Read more

Incident date: Jun 12, 2026

2025 Honda Odyssey has completely shut down at a traffic light and stop signs. This has now happened multiple times. When waiting at a red light the car fails to restart the car when I take my foot off the brake and I get a message “to continue to drive depress brake pedal and push switch” . The red battery light comes on and the car puts it self in park. The car fails to turn on or turn all t... Read more

Incident date: Sep 17, 2022

I am reporting a fuel pump module failure that has caused several drivability and safety concerns with my vehicle. Prior to the failure, the vehicle experienced intermittent difficulty starting, extended cranking before the engine would start, and occasional hesitation during acceleration. At times, the engine would lose power unexpectedly while driving, causing reduced performance and creating a... Read more

Incident date: May 1, 2026

Steering problem. Steering wheel sticks while driving making it a safety hazard. Automobile dealership repair service said the gear box needed to be replaced. When I checked on the NHTSA website I saw that the 2017-2018 Honda CRVs had a safety recall for this problem but I don't find that we received a recall notice for our vehicle

Incident date: Jun 11, 2026

The truck has sporadically gone into “limp” mode for 6+ years. In the last 4 weeks it has happened a total of 6 times while driving. On Tuesday 6/9/2026 it happened while leaving a driveway. I was able to disconnect the battery and let the throttle body reset. I reconnected the battery, it started and drove without problems. I connected a loaded horse trailer, drove approximately 12 miles and ... Read more

Incident date: Jun 11, 2026

The contact owns a 2025 Ford F-250. The contact stated that while driving at various speeds, the steering wheel inadvertently turned to the right, then pulled to the opposite direction. The contact stated the steering wheel was cocked to the left or right even though the vehicle was driving straight down the road. There was no warning light illuminated. The contact stated the failure was due to th... Read more

Incident date: Jun 11, 2026

Incident date: May 12, 2026

June 11, 2026 Re: Unexpected Passenger-Side Active Head Restraint Deployment – 2018 Dodge Durango R/T To Whom It May Concern: I am reporting an incident involving my 2018 Dodge Durango R/T equipped with leather seats. Vehicle Information: Year/Make/Model: 2018 Dodge Durango R/T Seating: Leather Interior Affected Component: Passenger-Side Active Head Restraint (AHR) Mileage at Time of Incident: ... Read more

Incident date: Jun 1, 2026

Vehicle Details: 2018 GMC Sierra 1500 Z72 4x4, 5.3L V8 EcoTec3 engine, VIN: [XXX] Mileage at time of incident: 220,000 miles Location: [e.g., Little Rock, Arkansas area or specific road/highway – please provide if desired] What happened: The 5.3L V8 engine’s hydraulic roller lifters failed. One or more lifters collapsed, stuck, or lost proper oil pressure/operation. This led to improper valvet... Read more

Incident date: May 23, 2026

Under 13k miles the tire developed a bubble on the sidewall. The week is 3824 which is just two weeks prior to the 4024 tire run that was recalled.

Incident date: May 23, 2026

My 2018 Honda HR-V had the federally-mandated Safety Recall 24-015 (Fuel Pump Motor replacement) performed on August 16, 2025 at Honda Westborough, Westborough, MA. The vehicle had zero EVAP-related issues or warning lights before that recall work. Approximately 9 months later, in May 2026, a parking alert and check engine light appeared on the dash. I brought the vehicle back to the same dealers... Read more

Incident date: May 23, 2026

Incident date: May 29, 2026

I am submitting additional information regarding NHTSA complaint #11725438 involving my 2022 Jeep Grand Wagoneer Series III. The original complaint involved the front passenger seat lumbar support unexpectedly inflating to maximum firmness without any occupant input. The lumbar support became extremely hard and uncomfortable as though it had inflated to its highest setting on its own creating a l... Read more

Incident date: Jun 11, 2026

The contact owns a 2021 Ram Promaster 3500. The contact stated that while in reverse(R), the rearview camera was inoperable, with the message "Backup Camera Not Available" displayed. The contact stated that the failure had rendered the back over prevention safety system inoperable, depriving the driver of crucial rear visibility while reversing a large commercial van. The contact received notifica... Read more

Incident date: Jun 1, 2026

Warning lights for Adaptive Cruise Control, Lane Keeping Assist, Collision Mitigation, Road Departure, and Auto High Beam all came on simultaneously. From reading several Pilot forums, this seems to be very widespread and dealerships want anywhere between 1500 and 1900 to replace and calibrate the camera system which controls these functions. If it’s widespread, the vehicles should be recalled... Read more

Incident date: Jun 8, 2026

The contact owns a 2003 Hyundai Sonata. The contact stated that while the vehicle was at Valvoline for a service appointment, the contact was made aware of NHTSA Campaign Number: 09V124000 (Suspension). The vehicle was taken to the dealer, who informed the contact that the subframe assembly and additional unknown parts were not included in the recall repair. In addition, the contact was informed t... Read more

Incident date: Jun 8, 2026

The contact owns a 2026 Ford Transit. The contact stated that while driving at various speeds, the vehicle intermittently shuddered upon depression of the accelerator pedal, without warning. The vehicle had been taken to the dealer on numerous occasions; however, the dealer had failed to duplicate or diagnose the failure. On the third visit to the dealer, the contact was advised to test-drive two ... Read more

Incident date: Jun 11, 2026

The contact owns a 2019 Volvo XC90. The contact stated that while driving at various highway speeds, the vehicle suddenly entered LIMP mode and decelerated before stalling. The failure had occurred on two separate occasions. On one occasion, the vehicle did not restart and was towed to the dealer. During the second occurrence, the vehicle was restarted moments later and was driven to the residence... Read more

Incident date: Jun 11, 2026

I've been told that my car is unsafe to drive and unable to pass inspection because the rear subframe is corroded at the suspension mounting points which might cause the rear suspension to fail.

Incident date: May 20, 2026

My vehicle has 67,100 miles. A whining/whistling noise recently started and the dealer has diagnosed that a new transmission is needed at a cost of $6,000-$8,000 and it is out of warranty. Researching this shows that this is a known manufacturing defect referred to under T-SB-0008-21. I am concerned that my transmission will fail while I am operating the vehicle.

Incident date: Jun 11, 2022

Hyundai has had an active recall involving seat belts for several months. I have attempted to have this repair to no avail. I started with my local dealership and was told the parts to make this repair are not available. I have filed a complaint with Hyundai of America and have a case manager who calls me every few weeks to says that the parts continue to be back ordered. My concern is that H... Read more

Incident date: May 1, 2026

We purchased this vehicle toward the end of 2024. Within the first 10 months, there were two major recall issues with this vehicle. The recalls were for the 2nd row seating becoming detached from the frame of the vehicle and the other recall was for the computer logic board having the chance of dying and/or frying. These recalls were less than 10 months since date of purchase. There is now anot... Read more

Incident date: Jan 21, 2026

The contact owns a 2021 Chrysler Pacifica. The contact stated that the message "Service Gear Shifter" was displayed, and the gear shifter lights were not illuminated. Additionally, the contact stated that the ESS system malfunctioned, and the 12-volt battery had failed, which the contact related to the gear shifter failure. The local dealer was not contacted. The vehicle was not diagnosed or repai... Read more

Incident date: May 12, 2026

I experienced a safety critical failure in my 2024 Hyundai Ionic 6. While attempting to start the vehicle, the car displayed a red 12 Volt battery warning light, a battery discharge warning, and then refused to enter ready mode. The vehicle would only shift into neutral and was completely undrivable. After sitting for many hours, the vehicle started again, which is consistent with an intermittent ... Read more

Incident date: Jun 1, 2026

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(R), the rearview camera intermittently displayed a blank or distorted image. Additionally, the back over prevention warning system failed to alert the contact of objects within the vehicle's vicinity. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to ... Read more

Incident date: May 23, 2026

The rear subframe bushing is torn, resulting in the rear of the vehicle to sway side to side when traveling down the road at highway speeds, making it difficult to maintain lanes. Bushings are not covered by the 60k power train warranty, and resulting in a 2-3,000 dollar repair due to subframe in rear of vehicle needing dropped and bushing pressed out or entire subframe to be replaced.

Incident date: May 23, 2026

As I was pulling into a parking space inside a parking structure, ground floor, my car suddenly accelerated, jumped the curb, going through landscape hedge and landing on front hood of a parked vehicle outside of the parking structure. I heard the engine accelerate, but had no way of stopping or controlling the car. A very similar accident took place in this car on [XXX]. Same situation: pullin... Read more

Crash

Incident date: May 23, 2026

Crash

Incident date: May 29, 2026

Brake system error displayed on dash. Hill decent system error. Dealership was unable to diagnose and had to replace 2 major wiring harnesses under the dash to clear light.

Incident date: Jun 1, 2026

We lease a 2026 Palisade with only 4k miles. Several weeks ago I was going through a toll plaza, car would not accelerate after slowing down, as if it was in neutral. All of a sudden it kicked into gear and car lunged forward. 10 min later at a traffic light car failed to accelerate after a complete stop. Press the accelerator sluggish response, then kicked back into gear. Very Scary. I pulled ... Read more

Incident date: Jun 11, 2026

The contact owns a 2021 Cadillac XT5. The contact stated that while an oil change was being completed, an oil leak was discovered. No warning light was illuminated. The dealer diagnosed the vehicle and determined that the head gasket needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed and determined that t... Read more

Incident date: May 20, 2026

The contact owned a 2021 Ford EcoSport. The contact stated that while driving approximately 25-30 MPH, the vehicle ahead applied the brakes. The contact then depressed the brake pedal; however, the brakes were inoperable, causing the vehicle to rear-end the vehicle in front. The contact further stated that the parking brake was applied but was also inoperable. The contact stated that the vehic... Read more

Crash

Incident date: Jun 11, 2022

Our 2026 Honda Passport TSE suddenly stalled twice in active traffic intersections in Albuquerque, NM under acceleration and during a left turn, causing a sudden loss of motive power and a severe safety hazard and a potentially life threatening situation. Telemetry logs from an aftermarket GPS device installed in my vehicle captured a catastrophic voltage drop down to 10.886V during the incident, ... Read more

Incident date: May 1, 2026

Torque converter disintegrating, metal contamination in transmission fluid.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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