Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Jun 9, 2026

Three nuts snapped, which secure the front muffler to the length of the exhaust system. The engine side of the exhaust pipe became disconnected and dragged along road, which occurred while driving the vehicle on a residential road. Steering was not impacted, however the pipe would have eventually come completely free, without driving directly to an auto-body repair shop.

Incident date: Jun 19, 2026

2021 Ford F-150 Platinum VIN: [XXX] Failure around 95,500 miles Symptoms: Harsh shifting in lower gears Intermittent slipping Progressively worsening over several weeks Dealer diagnosis: Internal transmission issues Concerns consistent with CDF drum, clutch, and planetary component issues Repair: Dealer-performed transmission overhaul Updated CDF drum installed Updated clutch and planetary cylinde... Read more

Incident date: May 1, 2026

The emergency braking system light and the adaptive control cruise control is not working in the warning. Lights are on from Dave that I’ve got it from day one January 2026.

Incident date: May 1, 2026

The emergency braking system light and the adaptive control cruise control is not working in the warning. Lights are on from Dave that I’ve got it from day one January 2026.

Incident date: May 1, 2026

The emergency braking system light and the adaptive control cruise control is not working in the warning. Lights are on from Dave that I’ve got it from day one January 2026.

Incident date: Jun 13, 2026

No check engine lights prior to this, car started to make a noise pulled over to check it out as I was merging over low oil pressure showed and coolant level over temperature, gear then dropped to neutral, managed to pull over without any accidents car then shut off, oil leaked, it makes a horrible engine noise when starting, had to tow it back. only had the car a year maintenance was up to date.

Incident date: Jun 13, 2026

Subject: Safety Complaint and Request for Assistance – 2023 Chevrolet Malibu Backup Camera Recall To Whom It May Concern, I am the owner of a 2023 Chevrolet Malibu that has been affected by the backup camera recall. The malfunctioning backup camera creates a serious safety hazard for me, my passengers, pedestrians, and other drivers. The backup camera intermittently fails to display properly ... Read more

Incident date: Jun 7, 2026

I am submitting this complaint regarding a fuel injector failure and emissions system malfunction in my 2019 Honda Pilot. At the time of the failure, the vehicle had approximately 94,693 miles and had been routinely maintained. On [XXX], while traveling from Ohio to Pennsylvania with my family, the vehicle displayed an "Emission System Problem" warning and illuminated the check engine light. The... Read more

Incident date: Jun 14, 2026

Enterprise rented me a jeep wrangler that was unsafe to drive and had a fire recall and then I had to drive it 148 miles to exchange it myself.

Incident date: Jun 12, 2026

I own a 2020 Nissan Leaf affected by recall 24V-700 (Nissan R24B2). The recall opened in September 2024 because the high-voltage battery can overheat and catch fire during Level 3 fast charging. Owners were told not to use fast charging until a remedy is available. The recall has been open since September 2024 and there is still no available remedy. Nissan has pushed the fix date repeatedly, firs... Read more

Incident date: Jun 12, 2026

On June 18, 2026, my 2022 Chevrolet Silverado 1500 with the 5.3L V8 engine and approximately 41,000 miles suddenly stalled and died while driving in traffic and would not restart. The vehicle had to be towed to a Chevrolet dealership (Starling Chevrolet in Mt. Pleasant, SC). The service manager ran a diagnostic and identified the Fuel Pump Control Module (FPCM) as the likely cause of failure. This... Read more

Incident date: Jun 18, 2026

My 2016 Ford F-150 (VIN [XXX]) experienced an intermittent failure involving the transmission range sensor system. While driving, the vehicle displayed a check engine light and a “See Service Manual” message. The truck became noticeably underpowered. When shifted into Reverse, the transmission engaged harshly and the PRNDL (gear position indicator) disappeared from the instrument cluster. The ... Read more

Incident date: Jun 18, 2026

Rear brake issues. Upon taking off the brake pads on the driver's back the caliper piston would not turn in as it should. So I ordered a new one. Then I started on the passenger rear. When I tried to press and turn the piston back in it did the same thing as the other one. The piston came out of the passenger rear caliper. Upon further inspection I noticed the interior housing for the piston... Read more

Incident date: Jun 15, 2026

Complaint Regarding Ongoing Issues After Turbocharger Repair – 2019 Honda Accord I am submitting a complaint regarding ongoing issues with my 2019 Honda Accord after a turbocharger-related repair. The initial diagnostic code associated with the vehicle was P2563 (Turbocharger Boost Control Position Sensor Circuit Range/Performance). After the turbocharger/wastegate repair, my vehicle began dis... Read more

Incident date: Jun 4, 2026

My fuses keep blowing, this is leading to replacing the Brake switch which I believe was recalled. If it was replaced,it's not working.

Incident date: May 17, 2026

It was raining and my passenger got in the car (slightly damp). When he sat down, I reveived an error message on the screen saying "Front passenger safety restraint system issue". The airbag light is red indicating that it won't work for my passenger. You should be able to get into a car wet without your airbag no longer working. My understanding is that this is a common problem. Tesla wants > $1... Read more

Incident date: Jun 6, 2026

The contact owns a 2015 Dodge Dart. The contact stated that while driving the vehicle at an undisclosed speed, they came to a stop and the shifter cable fell off, causing the transmission to drop into reverse. The contact placed the shift knob into park, but upon releasing the knob and letting off the brake, the vehicle rolled backward. The contact had to manually place the vehicle into park and i... Read more

Incident date: Jun 6, 2026

Ejesitais to shift. Most of the times. Also shif to park when is o ready park.

Incident date: Jun 6, 2026

Component Affected: Service Brakes / ABS Module / Hydraulic Braking System Description of Safety Defect: There is an active, intermittent, catastrophic failure in the front braking system/ABS module causing the front brakes to completely lock up mid-transit while operating at high speeds (60+ MPH). First Incident (April 24, 2026): During operation on a busy interstate at over 60 MPH, the front br... Read more

Incident date: Jun 4, 2026

Less than 1000 miles on my car i do not remember exact dates hence i have added todays date for incident date.All three incident happend in three different days. Scenario 1 two times. Scenario 2 one time --- SCENARIO 1: Curved Road / No Lane Markings --- Conditions: ACC set at 25 MPH on an undivided two-way road with no lane markings. Parked vehicles present at curves; oncoming traffic at safe dis... Read more

Incident date: Jun 4, 2026

After reviewing BMW’s warranty documentation, I believe that the part replaced — specifically the evaporative emissions (EVAP) valve or purge valve AND vapor canister (active charcoal canister) — should be covered under the California Extended Emissions Warranty (TZEV) for my 2018 BMW i3 with Range Extender. According to BMW’s California Emissions Warranty documentation (pages 14), the Eva... Read more

Incident date: Jun 4, 2026

There was a fire in the trunk on the way to work. Fire department was called to inspect the car and make sure that the fire was out. Fire melted fuse box located in the trunk along with wiring harness and wires, also causing all electrical items to stop working. Claim was attempted to be made, but insurance did not cover this particular issue. After hours of reading as well as watching videos, thi... Read more

Fire

Incident date: Jun 16, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while his daughter was driving at an undisclosed speed, the 4WD warning light illuminated. The vehicle was taken to the dealer, where the driver was informed that the PTU had failed and needed to be replaced at the owner's expense. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 26V290000 (POWER ... Read more

Incident date: Jun 16, 2026

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 70 MPH, the front passenger’s side A-pillar trim became loose and was vibrating against the passenger’s side window. The local dealer was contacted. The cont... Read more

Incident date: Jun 16, 2026

Check engine light went on. Knock sensor failure. Vehicle running rough and knocking. On line lots of people complaining. Gentleman in the service department who works for Ford said that he has been getting a lot of knock sensor failures lately.

Incident date: May 18, 2026

Steering wheel was sticking. Adjustments to stay in a straight line were difficult and imprecise. An existing recall on this exact issue did not include my vehicle. Although, Honda covered 80% of the steering repair, I had to pay $888 to have the steering repair and 4 wheel alignment done. I assert that the recall should include my vehicle and be reimbursed for the money I paid.

Incident date: Mar 18, 2026

Vehicle has experienced multiple electrical and mechanical failures at unusually low mileage. Purchased at 32,000 miles. At approximately 50,000 miles, the factory radio/infotainment system failed completely. Electrical systems were observed remaining active after the vehicle was powered off, suggesting an underlying electrical fault. At approximately 60,000 miles, the power steering rack and fuel... Read more

Incident date: Mar 23, 2026

I took my car to Fields Cadillac Jacksonville for routine oil change and to rotate/balance tires. I was inform via video message that I had an oil leak coming from the camshaft carrier reseal and requires immediate attention.

Incident date: Mar 23, 2026

Took car into Ford dealership service because the check engine light came on. The car was sounding a little rough also. When they called me, I was expecting a tune up or just a sensor issue, but I was told that I needed a new engine! The tech found dtc P0302 for misfire on cylinder number 2, found coolant on spark plug. Cylinder #2 was cracked and leaking coolant into it. Was told it would lead... Read more

Incident date: Mar 23, 2026

The contact owns a 2025 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The parts remained unavailable, however, the contact constantly received emails and letters about the recall campaigns. The vehicle was not diagnosed... Read more

Incident date: Mar 29, 2025

The car keeps stating service shifter and jumps a gear. The time on the dashboard goes up an hour every time this occurs. The car was placed in park and the emergency park brake was applied and then popped into drive. This has occurred multiple times with the latest occurrence on today.

Incident date: Mar 29, 2025

Telematic module diagnosed to fail by the dealer service department. Replacement part is not available after 3 months, and not ETA from GM parts department.

Incident date: Jun 15, 2026

While driving back window spontaneously imploded

Incident date: Jun 18, 2026

I am temporarily at [XXX]. The brake light on the dash will pop up in orange while driving and the steering wheel will turn from left to right at certain times while driving. I am not too close to another vehicle. The air bag indicator light flashes at times. The driver car seat will move forward when I unlock the vehicle at times. The trunk pops open at times after having been securely shut. I h... Read more

Incident date: Jun 18, 2026

The contact owns a 2010 GMC Acadia. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The contact became aware of white smoke coming from the vents. No warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact and minor children exited the vehicle. The contact stated that while exiting the vehi... Read more

Fire 4 injured

Incident date: Feb 16, 2026

Vehicle had previously undergone the GM 6.2L engine recall inspection on October 17, 2025, and was determined to have passed. On June 13, 2026, at approximately 80,390 miles, the vehicle suddenly lost propulsion while being driven with five children in the vehicle. The vehicle became inoperable and required towing. Dealer subsequently diagnosed engine failure and has ordered a replacement engine. ... Read more

Incident date: May 31, 2026

The transmission in my f150 sometimes will down shift harshly when coming to a stop causing a sudden jolt that is very alarming. This does not happen very often. What is very consistent are these two symptoms. During acceleration it shifts very hard going to 3rd to 5th, skipping 4th all together. When accelerating up to highway speeds and merging the shift from 7th to 8th is delayed, and the engin... Read more

Incident date: Jun 13, 2026

Engine Stalls: the engine stalls unexpectedly while driving at highway speeds and city/street speeds. Loss Of Power: Sudden loss of motive power creates an immediate crash hazard. Starting Issues: the car struggles to start or cranks excessively after refueling. Erratic Fuel Guage: The fuel gauge fluctuates wildly and gives inaccurate readings. Malfunction Indicator: The Check Engine Light is ... Read more

Incident date: Jun 13, 2026

Hyundai - DAW - Driver Attention Warning / Forward Attention Warning System This issue warrants immediate consideration for a recall. Despite wearing glasses, sunglasses, or no glasses, the problem persists. I occasional do remove my glasses while driving, and the warning continues to sound. This occurs regardless of the time of day, weather conditions, or whether I am sitting upright or reclining... Read more

Incident date: Jun 13, 2026

Blown head gasket between cylinders 2 and 3 at only 100k miles. Leaking coolant and causing overheating

Incident date: Dec 7, 2025

The contact owns a 2021 Kia Seltos. The contact stated that the vehicle was intermittently overheating and losing motive power while driving. The contact stated that the vehicle failed to accelerate properly. The vehicle was taken to an independent mechanic, where the spark plugs and ignition coil packs were replaced; however, the failure persisted. The contact returned the vehicle to an independe... Read more

Incident date: May 8, 2026

Engine light came on and off and June 10, 2026 The truck just stole and no power to go

Incident date: Jun 13, 2026

While traveling on US Highway 95 between Lewiston and Riggins, Idaho, a 2024 Toyota Tundra TRD Pro with approximately 18,000 miles experienced a sudden loss of engine power while descending a mountain grade with multiple curves. The driver reported hearing abnormal engine noises immediately before the loss of power. At the same time, the brake pedal became extremely hard to depress and the vehicle... Read more

Incident date: Jun 16, 2026

The contact owns a 2020 Chevrolet Blazer. The contact stated that the front passenger’s seat belt buckle was inoperable. The contact buckle was jammed and failed to properly secure the seat belt in place. The contact stated that while driving and stopped at a red light, the traffic light turned green and the accelerator pedal was depressed; however, the vehicle surged forward unexpectedly while ... Read more

Incident date: Jun 16, 2026

I am reporting a confirmed safety defect in my 2017 Ford Escape involving engine coolant intrusion into the cylinder bores. This is a sudden, random manufacturing defect that occurs without warning. I have exercised full due diligence as an owner regarding upkeep and maintenance on my vehicle. I now have a formal, written diagnosis from a Ford Service Center confirming this internal failure (consi... Read more

Incident date: Jun 11, 2026

Audi number AWA-19-03 covers the crankcase ventilation valve extended warranty for 2013-2016 audi models less than 10 years old and with less than 120,000 miles. My vehicle meets the year and mileage requirements, but is a 2017 model with the same problem as the 2013-2016 models. I paid to have the dealer perform the repairs because they said there was no extended warranty. Audi USA also said the... Read more

Incident date: Apr 9, 2026

My 2025 Genesis GV70 stopped accelerating properly. There is a lag when you push on the accelerator pedal and it must be pushed about 75% before it begins to accelerate. When it does accelerate it has much less power than normal. This fault occurs constantly. The car can't accelerate normally at any time now. This is definitely a very serious safety hazard. This behavior has been reproduced b... Read more

Incident date: Apr 9, 2026

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog