Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
JEEP
GRAND CHEROKEE
(2020) - ELECTRICAL SYSTEM
Jun 22, 2026
Incident date: Jun 10, 2026
On June 14, 2026, one day after purchase, while driving through the Mojave Desert on I-15 in temperatures exceeding 100 degrees Fahrenheit, the check engine light illuminated and remained on through Southern California. The vehicle required a jump start after being parked in a covered multi-level parking structure for 5 days in Long Beach California after which the check engine light cleared. On J... Read more
Incident date: Jun 6, 2026
I own a 2020 BMW X3 M40i, VIN [XXX], manufactured November 2019, now at approximately 100,000 miles, equipped with the B58TU engine. My oil level sensor stopped completing measurements at approximately 45,000 miles, a known precursor to thermoplastic oil pump failure. For 55,000 miles I had no way to identify whether my vehicle contained the defective component because BMW removed the original th... Read more
Incident date: Jun 16, 2026
Steering is sticky feeling when driving, causing me to overcorrect left or right when making slight adjustments to keep the car in the center of the road.
Incident date: Jun 16, 2026
On June 16, 2025, I dropped my 2012 Hyundai Santa Fe GLS (VIN: [XXX]) off at Larry H. Miller Southwest in Albuquerque, NM for NHTSA safety recall #20V746000 (Theta II engine connecting rod bearing failure). It has now been over one week with zero communication from the dealership regarding the status of my vehicle. When I attempted to follow up by phone I was unable to reach anyone in the service... Read more
Incident date: Jun 16, 2026
My 2021 Chevrolet Silverado RST 4x4 5.3L V8 was a Certified Pre-Owned vehicle purchased through a GMC dealership, strictly maintained by certified GMC service departments, and had its torque converter replaced one year prior in accordance with a manufacturer Technical Service Bulletin (TSB). One week before a scheduled round-trip journey from Alabama to North Carolina, the truck underwent a compre... Read more
Crash
3 injured
Incident date: Mar 22, 2026
I am filing this complaint to formally report two separate incidents of DCDC converter failure in my Land Rover Range Rover Sport — the identical defect described in NHTSA Safety Recall 26V248 — and to request that NHTSA investigate why my vehicle has been excluded from that recall despite exhibiting the same failure mode. INCIDENT 1 – [XXX] While driving, my vehicle displayed a red “Stop ... Read more
JEEP
WRANGLER 4XE
(2024) - ELECTRICAL SYSTEM
Jun 22, 2026
Incident date: Jan 8, 2026
Frequently and randomly I get errors on my dash for the front collision sensor and slippery roads warning. This seems to occur for no reason as all while I am driving. When this happens my RPM's drop and my car will stall at red lights or stop signs. In a few instances, my car has refused to accelerate because it believes the car is obstructed. This has put me at risk of getting rear ended on nume... Read more
JEEP
GRAND CHEROKEE L
(2024) - EXTERIOR LIGHTING
Jun 22, 2026
Incident date: May 15, 2026
THE INSTRUMENT CLUSTER RESET, FLASHES AND THE TURN SIGNALS WILL STOP WORKING WHILE THE SYSTEM IS CYCLING OR RESTTING, WHILW CHANGING LANES OR IN A MIDDLE OF A TURN
Incident date: Jun 22, 2026
The contact owns an Evenflo Car Seat, Model Type: Evenflo Gold Revolve360 Extend, Manufactured Date: January 14, 2025, installed in a 2017 GMC Acadia. The contact stated that the 360-degree rotating car seat failed to lock securely into position while the child was seated in the car seat. While attempting to position the car seat in the forward-facing setting, the rotational shell failed to engage... Read more
Incident date: Jun 1, 2026
Intermittent severe shaking in steering wheel while driving at various speeds. No warning. Vehicle has less than 500 miles.
Incident date: Jun 12, 2026
The contact's husband owns a 2025 Chevrolet Colorado. The contact stated that after exiting a car wash tunnel and parking the vehicle on the side of the car wash building, the vehicle continued to roll forward at a high speed without warning. The contact used both feet and excessive force on the brake pedal to stop the vehicle; however, the vehicle continued to roll forward. The vehicle ran over t... Read more
Crash
JEEP
GRAND CHEROKEE
(2023) - STRUCTURE
Jun 22, 2026
Incident date: Jun 15, 2026
The contact owns a 2018 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V611000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front driver’s side B-pillar trim was loose. Several local dealers were contacted on several occasions. The contact stated that the manufacturer had exceeded a ... Read more
JEEP
GRAND CHEROKEE L
(2021) - FUEL SYSTEM, GASOLINE
Jun 22, 2026
Incident date: Jun 22, 2026
The contact owns a 2019 Lamborghini Urus. The contact stated that there was a strong fuel odor coming from the vehicle while the vehicle was parked in the garage. The contact stated that days later, the tire was flat, and while being loaded on a flatbed tow truck, the contact became aware of gasoline leaking from the fuel tank on the rear passenger's side of the vehicle. The contact then became aw... Read more
Incident date: Dec 30, 2022
The thermometer and thermometer sensor are glitching . The engine temp needle will not rise at all, the engine fan will run the whole time driving and then when it is turned off will run for 10 min . Right before this happens a notice shows the guided steering is being limited. I disconnected the battery and it reset , I drove and there were no issues , next time I started my car the engine temp ... Read more
Incident date: Jul 1, 2025
The contact owns a 2021 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 26V344000 (Seat Belts) and 26V368000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not... Read more
Incident date: Jun 1, 2026
My vehicle is subject to Toyota Safety Recall 25TA15 (NHTSA Recall 25V869) involving a loose inverter bolt. Toyota dealership has retained possession of my vehicle since February 23, 2026. As of June 22, 2026, the vehicle has been out of service for more than 120 days. Toyota has failed to provide a repair date, repair timeline, or meaningful resolution despite multiple contacts, a certified mail ... Read more
Incident date: Jun 1, 2026
My vehicle is subject to Toyota Safety Recall 25TA15 (NHTSA Recall 25V869) involving a loose inverter bolt. Toyota dealership has retained possession of my vehicle since February 23, 2026. As of June 22, 2026, the vehicle has been out of service for more than 120 days. Toyota has failed to provide a repair date, repair timeline, or meaningful resolution despite multiple contacts, a certified mail ... Read more
Incident date: Jun 1, 2026
What component or system failed, and is it available for inspection? The roof/water sealing system failed, allowing water to enter the vehicle interior. It is available for inspection upon request. How was safety put at risk? Water intrusion through the roof caused visible mold growth, interior deterioration, and a severe foul odor. The mold and contamination inside the vehicle is causing constant... Read more
Incident date: Jun 1, 2026
I discovered an active fluid leak from the transmission/transfer case area of my 2024 Acura TLX Type S. Fluid was visibly running down the drivetrain case, collecting around the mating area between the transmission and transfer case, and accumulating on the underbody splash shield. I bought the vehicle to an Acura dealer for inspection and they stated that this appears to be a known issue. They su... Read more
Incident date: Mar 2, 2025
Tires display severe weather checking in the tread and sidewalk. Tires have less than 10000 miles. It was not garage kept and was used in college, so was not driven much during the winter. Notified Nexen and they were very rude. I told them they were take offs and they responded that they were technically used. I said they were taken off a brand new Jeep and were stored inside. They were only of... Read more
Incident date: Mar 2, 2025
Cabin blower fan stopped working. Faint burned plastic smell. Starting with the blower motor, I worked backwards. The Blower Motor Resistor showed significant wear, which I replaced. After checking or replacing all other components, I realized that it was likely the AC Control Unit. I took it out and the electrical issue is so bad that the plug has melted to the harness. I found plenty of onli... Read more
Incident date: May 1, 2026
While driving my car home, my transmission completely gave out. I was trying to get up a hill, and out of nowhere, my car was just revving and was not going anywhere. I tried to turn the car off and back on, but it did nothing. We towed my car to a mechanic and they gave me the unfortunate news that my transmission needed completely replaced or rebuilt. I towed it to a transmission specialist, and... Read more
Incident date: Jun 19, 2026
Randomly when auto/start stop feature engages and shuts down the engine when I let go off the brake the engine doesn't restart and a system problem message show up on the dash. Have to shut down the car and restart for the engine to start running again.
Incident date: Jun 19, 2026
I had a recall for my ODS sensor which controls the passenger airbag. I went and had it "taken care" of due to a recall. They did not fix it. My passenger airbag will still randomly shut off while I am driving down the road. I tried talking tk the dealership and they only say "we fixed the part we needed to replace". This is a huge safety issue. If I were tk wreck and my passenger airbag was turne... Read more
Incident date: Jun 19, 2026
The vehicle burns an unreasonable amount of oil. This clogs tue catalytic converter creating risks of breakdown or fire. There are many documented cases of this on the vehicle models and yet Kia has not resolved. Instead we pay for the issue. Car ownership has been consistent on maintenance and yet this issue remains.
Incident date: May 7, 2026
Since November 2025, my 2025 BMW X1 has repeatedly lost propulsion while I was driving, typically after the dashboard screens suddenly crash and reboot. When this happens, the vehicle stops responding to the accelerator, displays the wrong gear, or requires me to shut it completely off in traffic before it will move again. The vehicle has been in the shop for more than 130 days, and there have bee... Read more
JEEP
GRAND WAGONEER
(2024) - ENGINE
Jun 20, 2026
Incident date: Jun 18, 2026
My engine failed months ago, and my car has been sitting immobile ever since. My car stuttered while driving, and then turned off. As I started it back up and continued driving down the road, it was shaking very badly. I called my brother to come drive my car home and he pulled clear fluid out of my oil tank. The exact issue described has been put out in the new ford recall under code 26S43.
JEEP
GRAND WAGONEER
(2024) - STEERING
Jun 20, 2026
Incident date: Jun 18, 2026
Over the last week, my truck power has been almost shutting down after the stabilitrac warning appears on the dash while I’m turning or going over uneven pavement. The whole system shut down once already when turning around in a driveway. I have a new battery. Spark plugs are good. ABS is good. There are no recalls I can find, but this must be electrical somehow. Help me pls before it causes an ... Read more
JEEP
GRAND WAGONEER
(2024) - ENGINE
Jun 20, 2026
Incident date: Jun 18, 2026
Over the last week, my truck power has been almost shutting down after the stabilitrac warning appears on the dash while I’m turning or going over uneven pavement. The whole system shut down once already when turning around in a driveway. I have a new battery. Spark plugs are good. ABS is good. There are no recalls I can find, but this must be electrical somehow. Help me pls before it causes an ... Read more
Incident date: Dec 31, 1969
I purchased a 2024 Toyota RAV4 in March 2024 with the expectation that its advertised safety and driver-assistance systems would function as designed. The vehicle has experienced a failure of the forward camera/ADAS system, resulting in the loss of multiple Toyota Safety Sense features. The following systems are currently unavailable or malfunctioning: • Dynamic Radar Cruise Control / Adaptive... Read more
Incident date: Jun 19, 2026
On 6/19/2026, I had four new tires (Goodyear Eagle Touring, size 235/40R19 96V) and a four-wheel alignment installed at an authorized Honda dealership. The post-service alignment printout showed the right front camber and left front caster remained out of specification both before and after the alignment was performed. I left the dealership at approximately 4:30 PM. At approximately 6:20 PM, whil... Read more
Incident date: Jun 19, 2026
On 6/19/2026, I had four new tires (Goodyear Eagle Touring, size 235/40R19 96V) and a four-wheel alignment installed at an authorized Honda dealership. The post-service alignment printout showed the right front camber and left front caster remained out of specification both before and after the alignment was performed. I left the dealership at approximately 4:30 PM. At approximately 6:20 PM, whil... Read more
Incident date: Jun 19, 2026
On 6/19/2026, I had four new tires (Goodyear Eagle Touring, size 235/40R19 96V) and a four-wheel alignment installed at an authorized Honda dealership. The post-service alignment printout showed the right front camber and left front caster remained out of specification both before and after the alignment was performed. I left the dealership at approximately 4:30 PM. At approximately 6:20 PM, whil... Read more
Incident date: Jun 1, 2023
I have this car 2017 acura tlx v6 shawd from acura dealership 3months already. I hear little knocking sound from my bottom block.
Incident date: Jun 1, 2023
My PTU in my 2014 Jeep Cherokee is failing. The car has been jerking when accelerating. Sometimes very slow when I first accelerate then jerks heavily and takes off at a high rate of speed. I also noticed weird grinding and unusual sounds. The sound starts randomly when accelerating or when traveling and I let off the accelerator. The sound is more of a howling then grinds and quickly goes away. I... Read more
Incident date: Jun 1, 2023
I just recently got my fuel pump fixed and a new radiator fixed that was the knot problem wrong with my car now all of a sudden I get my car back from the shop with NO OIL I put oil even though I already just had a oil changed and my engine light is now blinking but when I bought the car it was just on [XXX] to Tallahassee and I live in eestpalm beach with no problem now my car smokes so much and ... Read more
Incident date: Jun 15, 2026
My car was hit from the rear by another vehicle while I was traveling with my [XXX] daughter. The impact was very strong, and one of the tires came off. None of the airbags deployed, and I feel there may have been an issue with the airbag system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
1 injured
Incident date: Jun 15, 2026
My 2021 Chrysler Pacifica Hybrid has a recurring hybrid/electrical defect that causes the accelerator to lose all power while driving, leaving the vehicle unable to accelerate or respond to throttle input. The vehicle remains “on,” but it cannot move under its own power and must be coasted or pulled over immediately. This has happened in traffic, including with children in the vehicle. The de... Read more
Incident date: Jun 15, 2026
My 2021 Chrysler Pacifica Hybrid has a recurring hybrid/electrical defect that causes the accelerator to lose all power while driving, leaving the vehicle unable to accelerate or respond to throttle input. The vehicle remains “on,” but it cannot move under its own power and must be coasted or pulled over immediately. This has happened in traffic, including with children in the vehicle. The de... Read more
Incident date: Apr 15, 2026
It was raining, when I was driving on I95 highway, the vehicle suddenly started to spin by itself, and out of my control. When I tried to hit the brakes, there was no response, then it swung out of the lane and hit on the tree. I have reported to police, and I just filed a claim with insurance company, and I will also report this to Tesla later. However, I think it is really very dangerous, and ... Read more
Crash
Incident date: Jun 19, 2026
While in drive the entire car turned off and systems shut off. I was in a busy street and it Turned back on and all flashing alert lights were on.
Incident date: Jun 19, 2026
While in drive the entire car turned off and systems shut off. I was in a busy street and it Turned back on and all flashing alert lights were on.
Incident date: Jun 19, 2026
When driving my 2019 Honda CRV it is very difficult to drive at speeds 55 or higher. The steering frequently becomes stiff, jerky and notching feeling requiring both hands be on the steering wheel at all times. It is exhausing and feels unsafe. It will not stay straight. You have to constantly attempt to pull it back in your lane. I have turned off lane assist and it still does it. Other Hon... Read more
Incident date: Jun 19, 2026
When driving my 2019 Honda CRV it is very difficult to drive at speeds 55 or higher. The steering frequently becomes stiff, jerky and notching feeling requiring both hands be on the steering wheel at all times. It is exhausing and feels unsafe. It will not stay straight. You have to constantly attempt to pull it back in your lane. I have turned off lane assist and it still does it. Other Hon... Read more
Incident date: Jun 19, 2026
When driving my 2019 Honda CRV it is very difficult to drive at speeds 55 or higher. The steering frequently becomes stiff, jerky and notching feeling requiring both hands be on the steering wheel at all times. It is exhausing and feels unsafe. It will not stay straight. You have to constantly attempt to pull it back in your lane. I have turned off lane assist and it still does it. Other Hon... Read more
Incident date: Jun 10, 2026
CYLINDER 1 MISFIRE ON ACCLERATION THAT RAM CAN NOT FIGURE OUT AND REPAIR. CAUSED CATALYTIC CONVERTOR FAILURE PREMATURELY DUE TO OVERHEATING FROM UNBURNT GASOLINE, RISK OF FIRE. ONGOING MISFIRE, PROBLEM CONTINUES. PROBLEM STARTED OCT 2025, VEHICLE WAS PURCHASED NEW SEPT 2ND, 2025.
Incident date: Jun 10, 2026
After about 2 minutes from leaving a patients house, I was driving at approximately 25mph when my frunk(front trunk) of my Tesla flew open and hit my windshield. There was no alert through the Tesla app or in the car itself. I stopped the car stepped outside and the frunk would not close after when I tried to close by hand, it would stop at the latch. When I closed it from the Tesla app it was ... Read more
Incident date: Jun 18, 2026
At approximately 93,000 miles, my vehicle experienced a sudden transmission malfunction. About one week before the failure, intermittent warning messages appeared for Emergency Braking Malfunction and Forward Collision Warning Malfunction. These warnings appeared and disappeared several times over multiple days. About three days before the major transmission issues began, the vehicle was taken to... Read more
Incident date: Jun 18, 2026
At approximately 93,000 miles, my vehicle experienced a sudden transmission malfunction. About one week before the failure, intermittent warning messages appeared for Emergency Braking Malfunction and Forward Collision Warning Malfunction. These warnings appeared and disappeared several times over multiple days. About three days before the major transmission issues began, the vehicle was taken to... Read more
Incident date: Jun 18, 2026
My 2026 Chevrolet Silverado 3500 with the 6.6L Duramax diesel has experienced three separate P2463 Diesel Particulate Filter excessive soot accumulation events at approximately 4,300, 5,500, and 10,280 miles. Each event required a Chevrolet dealer to perform a forced regeneration to restore normal operation. The most serious event occurred while towing an approximately 15,000-pound loaded dump tr... Read more