Consumer Safety Complaints

Incident date: Dec 12, 2025

I am having problems when I back up and turn the steering wheel it starts to make noise and it slows down line it don't want to turn. And my EPS light will not turn off no matter what I do to it. There is something seriously wrong when I'm backing up n turning the wheels if you could please help me an if it has nothing to do with the recall but I'm sure it dies let me know what it is. ... Read more

Incident date: Feb 2, 2026

Gas pedal broke off while driving. It is made of plastic and the arm that attaches to the pedal snapped off. We towed to a shop to have repaired today. No warning lights or sounds. Thankfully I was going slow and not on a busy street. It could have been a bad outcome if I was merging into on coming traffic. My safety and others were at serious risk due to my car not being able to accelerate with n... Read more

Incident date: Apr 7, 2025

Vehicle Safety Complaint – Instrument Cluster Failure Component/System Failed: The instrument cluster (dashboard display), part number 68522503AD, malfunctioned and intermittently went completely black while the vehicle was in operation. The vehicle and component were available for inspection and were inspected and repaired at Tomball DCJR. Safety Risk: When the instrument cluster malfunctioned,... Read more

Incident date: Apr 1, 2025

I have a diagnosed PTU failure in my 2019 Jeep Cherokee Trailhawk it has 55k on the vehicle. The vehicle is not safe to drive in the michigan winter, and i have contacted my jeep dealer who said there is nothing they could do.

Incident date: Mar 3, 2025

I own a 2023 Jeep Grand Cherokee 4xe that is currently subject to an active safety recall involving a fire hazard. I have been advised that the vehicle should not be parked in a residential garage due to risk of fire. At this time, no permanent repair or remedy has been made available. This significantly limits safe residential use of the vehicle. I previously notified the manufacturer, FCA US L... Read more

Incident date: Nov 10, 2025

The contact owns a 2018 Jeep Wrangler. The contact stated that when the vehicle was started, the ABS and brake warning lights were illuminated. The contact stated that while depressing the brake pedal, the warning lights illuminated the brake pedal was soft. The contact stated that additional pressure was needed to depress the brake pedal to stop the vehicle. Additionally, the check engine warning... Read more

Incident date: Jan 31, 2026

While driving at highway speed, my 2018 Jeep wrangler violently shakes in the wheel. It is unpredictable and very concerning. This is very unsafe as you have no control over this violent shaking, and you aren’t sure of what could happen. This appears to be a very common issues in the jeeps as there are various reports of this occurring. There is no warning lamps, messages, etc. when this occurs.... Read more

Incident date: Dec 11, 2025

See attached document for complaint.

Incident date: Dec 11, 2025

See attached document for complaint.

Incident date: Dec 11, 2025

See attached document for complaint.

Incident date: Jan 26, 2026

The contact owns a 2017 Jeep Compass. The contact stated that while driving 10 MPH in the middle lane, the vehicle stopped unexpectedly. While accelerating, there was an abnormal grinding and clanking metallic sound coming from the vehicle. There were no warning lights illuminated. After three hours of being stranded on the roadway, the vehicle was towed to the residence. An independent mechanic d... Read more

Incident date: Jan 26, 2026

The contact owns a 2017 Jeep Compass. The contact stated that while driving 10 MPH in the middle lane, the vehicle stopped unexpectedly. While accelerating, there was an abnormal grinding and clanking metallic sound coming from the vehicle. There were no warning lights illuminated. After three hours of being stranded on the roadway, the vehicle was towed to the residence. An independent mechanic d... Read more

Incident date: Oct 10, 2025

Vehicle Safety Incident & Recall Case Summary In approximately October 2025, while my son was driving the vehicle on Highway 85 at approximately 70 mph, the car suddenly shut off and lost power without warning. He was able to safely pull over to the side of the road and had to restart the vehicle in order to continue driving. At the time of this incident, the vehicle had only a few thousand miles... Read more

Incident date: Oct 10, 2025

Vehicle Safety Incident & Recall Case Summary In approximately October 2025, while my son was driving the vehicle on Highway 85 at approximately 70 mph, the car suddenly shut off and lost power without warning. He was able to safely pull over to the side of the road and had to restart the vehicle in order to continue driving. At the time of this incident, the vehicle had only a few thousand miles... Read more

Incident date: Dec 18, 2024

Vehicle: 2019 Jeep Cherokee Trailhawk Elite VIN: [XXX] Recall: Stellantis / Jeep Recall 01C (NHTSA 25V‑011) Dealer: Carson Dodge Chrysler Jeep, Carson City, Nevada Description: My 2019 Jeep Cherokee Trailhawk Elite (VIN [XXX] ) is included in Stellantis Recall 01C. It has now been more than a year since the recall was issued, and Stellantis still has not provided a remedy for my vehicle. My ser... Read more

Incident date: Dec 18, 2024

Subject: Safety Recall 25V 011 – Remedy Delay Over One Year / Request for Immediate Action I am contacting you regarding Safety Recall 25V 011 affecting my 2019 Jeep Cherokee. I received the original recall notice over a year ago, and Stellantis has still not provided the required repair parts or an approved remedy. Federal law requires manufacturers to provide a free recall remedy within a rea... Read more

Incident date: Jan 30, 2026

I had just got in and started my Jeep and noticed the ABS light and Brake light was on, so I went straight to the dealer and the abs had an internal failure and has to be replaced.

Incident date: Jan 30, 2026

I had just got in and started my Jeep and noticed the ABS light and Brake light was on, so I went straight to the dealer and the abs had an internal failure and has to be replaced.

Incident date: Jan 16, 2026

Seat belt retracted D rings cracked. Seat belt will not retract

Incident date: Feb 2, 2026

Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via GPS. It also disables the SOS function in the radio head. This is a known problem with these radio's but hasn't addressed by the manufacture. I have taken this to my local auto repair shop today and ... Read more

Incident date: Feb 2, 2026

Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via GPS. It also disables the SOS function in the radio head. This is a known problem with these radio's but hasn't addressed by the manufacture. I have taken this to my local auto repair shop today and ... Read more

Incident date: Dec 4, 2025

See attached document for complaint.

Incident date: Jan 19, 2026

The contact owns a 2022 Jeep Wrangler 4XE. The contact stated that the vehicle was difficult to start. Additionally, the contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. Additionally, the contact stated that there was an alarm related to the battery that was sounded. The contact received notification of NHTSA Campaign Number: 25V741... Read more

Incident date: Sep 9, 2025

I am reporting a serious safety issue involving my 2023 Jeep Grand Cherokee hybrid. The vehicle has experienced repeated stalling and loss of propulsion while driving, including in active traffic and in a school pickup line. The vehicle has unexpectedly failed to accelerate or start, creating dangerous situations for myself, my passengers, and surrounding vehicles. The vehicle has stalled in traf... Read more

Incident date: Sep 9, 2025

I am reporting a serious safety issue involving my 2023 Jeep Grand Cherokee hybrid. The vehicle has experienced repeated stalling and loss of propulsion while driving, including in active traffic and in a school pickup line. The vehicle has unexpectedly failed to accelerate or start, creating dangerous situations for myself, my passengers, and surrounding vehicles. The vehicle has stalled in traf... Read more

Incident date: Sep 9, 2025

I am reporting a serious safety issue involving my 2023 Jeep Grand Cherokee hybrid. The vehicle has experienced repeated stalling and loss of propulsion while driving, including in active traffic and in a school pickup line. The vehicle has unexpectedly failed to accelerate or start, creating dangerous situations for myself, my passengers, and surrounding vehicles. The vehicle has stalled in traf... Read more

Incident date: Jan 17, 2026

My 2024 Jeep Wrangler experiences violent front-end oscillation at highway speeds after hitting bumps, resulting in temporary loss of steering control. The dealer suspects the steering stabilizer but refuses warranty repair due to inability to replicate. This is a safety issue that I am gravely concerned about.

Incident date: Dec 10, 2025

See attached document for complaint.

Incident date: Dec 8, 2025

See attached document for complaint. Subject: Formal Complaint Regarding Unresolved Recall and Vehicle Held Since February 2025 To Whom It May Concern, I am submitting this letter to formally report significant concerns regarding an unresolved safety recall affecting my Jeep Cherokee. My vehicle has now been held at an authorized dealership since February 2025 due to the lack of an available re... Read more

Incident date: Jan 29, 2026

ABS brake module (Part # 68145835AE) is a known defect on Jeep Wranglers 2012-2014. This part becomes defective, eliminating the ABS braking feature, also causing other transmission related problems. The real problem is Mopar support. Currently, NATIONALLY, this part is, and has been on back order (over 300 backorders) with no expectations of being available. I have been waiting for this part for ... Read more

Incident date: Feb 2, 2026

I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.

Incident date: Feb 2, 2026

I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.

Incident date: Feb 2, 2026

I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.

Incident date: Dec 1, 2025

My 2024 Jeep Wrangler 4xe is subject to multiple active safety recalls involving fire risk, including Safety Recall 78C which currently has no remedy and is under stop-sale status. The manufacturer has issued written advisories restricting normal use and parking. I requested a manufacturer buyback due to loss of use and safety impairment. Stellantis corporate acknowledged the issue but has not pr... Read more

Incident date: Jan 7, 2026

Service 4WD light came on with intermittent lack of power while accelerating noticed. Dodge dealership diagnosed bad PTU with diagnostic code DTC C14A7-97 and now waiting on PTU replacement that is weeks out. Appears to be same issue that other jeeps are under recall for.

Incident date: Sep 1, 2025

The contact owns a 2020 Jeep Compass. The contact stated that while operating the vehicle, the infotainment screen began to display a pixilated and distorted image. Due to the failure, the rear-view camera failed to operate while in reverse(R). The failure persisted, and several lines appeared on the infotainment screen before the screen went blank. The vehicle was taken to a dealer, and a diagnos... Read more

Incident date: Sep 1, 2025

The contact owns a 2020 Jeep Compass. The contact stated that while operating the vehicle, the infotainment screen began to display a pixilated and distorted image. Due to the failure, the rear-view camera failed to operate while in reverse(R). The failure persisted, and several lines appeared on the infotainment screen before the screen went blank. The vehicle was taken to a dealer, and a diagnos... Read more

Incident date: Feb 2, 2026

The contact leased a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine) and 25V741000 (Electrical System). The local dealer was contacted and completed the recall repair under NHTSA Campaign Number: 25V741000 (Electrical System); however, the second recall repair was still pending. The vehicle was not diagnosed or repaired. The manufacturer w... Read more

Incident date: Feb 2, 2026

The contact leased a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine) and 25V741000 (Electrical System). The local dealer was contacted and completed the recall repair under NHTSA Campaign Number: 25V741000 (Electrical System); however, the second recall repair was still pending. The vehicle was not diagnosed or repaired. The manufacturer w... Read more

Incident date: Sep 2, 2025

The contact owns a 2019 Jeep Cherokee. The contact stated that while attempting to use the 4WD feature, the message “Service 4WD” was displayed, with an audible chime. The failure caused the vehicle to slide while driving in the snow. The vehicle was taken to the dealer and was diagnosed with Power Transfer Unit (PTU) failure. The vehicle was not repaired due to the part not being approved or ... Read more

Incident date: Feb 1, 2026

The instrument panel, recently went dark on us while driving. We had seen previous recalls on this issue, but never received anything. Are we covered under this recall?

Incident date: Feb 1, 2026

While driving on the highway my vehicle will shift to neutral

Incident date: Jan 3, 2026

My ABS, Brake and Traction Control lights all came on 1 month ago. Error code from shop is C2200 indicating a faulty ABS Module. They cannot find a replacement from any Jeep dealers. My online search also unsuccessful as none of the sites have them in stock. Been told by everyone that there is a national shortage and none are available due to Jeep not making them either anymore or cannot keep up... Read more

Incident date: Nov 19, 2025

There is a recall for the PTU MOTOR in jeep cherokee 2019 our car is currently not included in it but recall but that exact part is needing to be replaced in our jeep. Could our jeep be included in that recall.

Incident date: Jan 16, 2026

two issues. the first involves shaking and veering which continues since the purchase and this is the fourth time i have had concerns with this. vehicle it shakes at any speed and violently if i dont let up off the gas. the second issue occured while driving on the 5 freeway with the speed control on and suddenly there was a loud boom thud sound behind the front seet like running over a tire or so... Read more

Incident date: Jan 16, 2026

two issues. the first involves shaking and veering which continues since the purchase and this is the fourth time i have had concerns with this. vehicle it shakes at any speed and violently if i dont let up off the gas. the second issue occured while driving on the 5 freeway with the speed control on and suddenly there was a loud boom thud sound behind the front seet like running over a tire or so... Read more

Incident date: Jan 16, 2026

two issues. the first involves shaking and veering which continues since the purchase and this is the fourth time i have had concerns with this. vehicle it shakes at any speed and violently if i dont let up off the gas. the second issue occured while driving on the 5 freeway with the speed control on and suddenly there was a loud boom thud sound behind the front seet like running over a tire or so... Read more

Incident date: May 1, 2025

The ABS Control module has been out on my vehicle since May 2025. Which is when the part was ordered by my dealership through MOPAR as the part is only sold through MOPAR directly. This part cannot be replaced through third party and requires a MOPAR agent to scan to the vehicle. This has been a systemic issue where it has been referred to as a “galactic back order” In the cars manual from Je... Read more

Incident date: Jan 31, 2026

My Jeep Wrangler 4xe underwent Safety Recall 68C, which included high-voltage battery replacement and associated electrical system work. The vehicle was held at the Jeep dealership for approximately one month for completion of this recall. After being notified that Recall 68C was completed, I picked up the vehicle. Immediately upon pickup, I experienced electrical issues that were not present pri... Read more

Incident date: Jan 31, 2026

My Jeep Wrangler 4xe underwent Safety Recall 68C, which included high-voltage battery replacement and associated electrical system work. The vehicle was held at the Jeep dealership for approximately one month for completion of this recall. After being notified that Recall 68C was completed, I picked up the vehicle. Immediately upon pickup, I experienced electrical issues that were not present pri... Read more