Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 122,913 complaints for JEEP
Incident date: Mar 19, 2026
Rear camera wiring harness recall completed 11-21-25. Rear camera again intermittent black screen by end of February. Dealer says must be completely out, not intermittent before recall harness replaced again. Ever present safety danger to driver and passengers.
Incident date: Jan 2, 2023
The contact owns a 2012 Kia Sorento. The contact stated that while driving 75 MPH, the check engine warning light was flashing on the instrument panel. There was a misfire coming from the engine. The contact stated that the vehicle was sputtering while depressing the accelerator pedal and cautiously drove to the nearest independent mechanic. The mechanic used a code scanner and retrieved a fault c... Read more
JEEP
GRAND CHEROKEE
(2024) — ENGINE
Mar 25, 2026
Incident date: Mar 25, 2026
I am filing this complaint regarding an unresolved safety recall (Recall 78C) on my 2024 Jeep Grand Cherokee 4xe, which has now been open for approximately 139 days without a remedy. This recall involves engine manufacturing contamination that may lead to catastrophic engine failure, loss of propulsion, and potential fire risk. Despite the seriousness of the recall, Stellantis has failed to provid... Read more
JEEP
GRAND CHEROKEE
(2024) — ELECTRICAL SYSTEM
Mar 25, 2026
Incident date: Mar 25, 2026
I am filing this complaint regarding an unresolved safety recall (Recall 78C) on my 2024 Jeep Grand Cherokee 4xe, which has now been open for approximately 139 days without a remedy. This recall involves engine manufacturing contamination that may lead to catastrophic engine failure, loss of propulsion, and potential fire risk. Despite the seriousness of the recall, Stellantis has failed to provid... Read more
JEEP
GRAND CHEROKEE
(2024) — BACK OVER PREVENTION
Mar 25, 2026
Incident date: Mar 25, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera was black or displayed an upside-down image. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exc... Read more
Incident date: Mar 16, 2026
Description of the issue: While driving, the steering wheel suddenly develops a significantly increased resistance. This resistance can only be overcome by applying noticeably higher force. The steering feels as if it is “sticking” or momentarily binding. Driving conditions where the issue occurs: - Frequently on highways - Also on rural roads - Occurs both while cornering and while driving s... Read more
Incident date: Feb 6, 2026
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the tailgate inadvertently opened. The tailgate was closed, but the tailgate reopened unexpectedly within several seconds. The contact stated that while the vehicle was parked, the tailgate opened unexpectedly. After closing the tailgate, the tailgate reopened within seve... Read more
Incident date: Sep 23, 2024
The contact owns a 2025 Hyundai Palisade. The contact stated that while the vehicle was parked, the second-row seat belts failed to latch as intended. The contact's grandson attempted to secure the seat belt, and the seat belt failed to latch securely. The contact assisted with fastening the seat belt. The contact stated that the seat belt was difficult to latch. The vehicle was taken to the deale... Read more
Incident date: Mar 25, 2026
The transmission in this model is horrible they already have recall for the 1.0L mine of course is the 2.0L its 2016 Ford Focus it has last than 165,000 miles. I already replaced put new transmission in it last year and here I am again transmission is out. And of course no repair shops will touch my car deal this known issues
Incident date: Mar 11, 2026
The contact owns a 2018 Jeep Compass. The contact stated that while receiving an oil change, the contact was informed that the passenger’s side headlight failed to operate. The contact attempted to replace the light bulb; however, the headlight failed to illuminate. The original light bulb was reinstalled. The contact stated that the START/STOP system failed to restart the vehicle after an idle ... Read more
Incident date: Mar 11, 2026
The contact's daughter owns a 2021 GMC Yukon. While the owner was driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment. The sound was intermittent but frequent. The vehicle stalled intermittently with several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who advised that the vehicle needed to be taken to a d... Read more
Incident date: Mar 10, 2026
Power Transfer Unit stopped working. Brakes locked up and car would not move. Is not drive-able at this time. Currently at a dealership awaiting part, of which there is NO ETA on. I was just entering a roundabout when the part failed, and I could have been hit as the vehicle fully stopped and could not be moved. There was a grinding noise and no warning prior of this part failing. The problem was ... Read more
Incident date: Mar 10, 2026
Nothing has happened but I want to file a complaint because it has been almost a year since this recall was issued and nothing has been done. Manufacturer Recall Number25S76 NHTSA Recall Number25V467
JEEP
GRAND CHEROKEE L
(2021) — BACK OVER PREVENTION:DISPLAY FUNCTION
Mar 25, 2026
Incident date: Mar 24, 2026
My 2025 GMC Yukon's infotainment system has repeatedly failed. The huge center screen frequently goes black upon starting the car. Once the screen goes black you are unable to control literally dozens of the vehicle's features including but not limited to climate controls, safety features, heated/ventilated seats, gps, lane assist, the radio, no backup camera, etc. When the screen blacks out, the ... Read more
Incident date: Mar 17, 2026
While driving at any time, the speedometer will instantly drop and the car feels like it's about to shut itself off. After a diagnostic with a mechanic, they stated this was the crankshaft issue; similar to a recall for other 2016 jeep compass. My vin is not currently associated with this recall notice, however based on these safety defects, it seems it should be considered under the recall
Incident date: Mar 17, 2026
While driving at any time, the speedometer will instantly drop and the car feels like it's about to shut itself off. After a diagnostic with a mechanic, they stated this was the crankshaft issue; similar to a recall for other 2016 jeep compass. My vin is not currently associated with this recall notice, however based on these safety defects, it seems it should be considered under the recall
Incident date: Mar 17, 2026
Was sleeping and heard a pop looked and there was a fire under the hood tried to extinguish it got it outside on the road, and it burned to the ground basically
Fire
Incident date: Apr 15, 2025
The contact owns a 2020 Nissan Versa. The contact stated that while accelerating from a stop, the vehicle unexpectedly jerked and stalled with the transmission warning light and the malfunction indicator warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the fai... Read more
Incident date: Mar 12, 2026
The vehicle displays inaccurate fuel level and miles-to-empty information, creating a safety risk because the driver cannot reliably determine how much fuel is actually available or how far the vehicle can be driven. The infotainment system also freezes and CarPlay frequently becomes unusable. There was also a key recognition / “key not detected” malfunction. These issues have occurred in a ne... Read more
Incident date: Mar 24, 2026
The issues lies in the Hybrid systems electric only function. When climbing grades, the vehicle experiences severe power loss which can be felt by the driver and is displayed by the vehicle on the dashboard information cluster. Power output from the hybrid system drops to or below 50% output even when pressing the accelerator to maximum. This issue occurs almost every time climbing a steep grade... Read more
Incident date: Mar 24, 2026
The issues lies in the Hybrid systems electric only function. When climbing grades, the vehicle experiences severe power loss which can be felt by the driver and is displayed by the vehicle on the dashboard information cluster. Power output from the hybrid system drops to or below 50% output even when pressing the accelerator to maximum. This issue occurs almost every time climbing a steep grade... Read more
Incident date: Mar 24, 2026
Vehicle: MINI Cooper Clubman (Model R55) VIN: [XXX] Recall: NHTSA 23V-337 Dealer: Flow MINI of Raleigh, NC 1. COMPONENT FAILED: The Junction Box Electronics (JBE) failed due to moisture/water intrusion, producing electrical fault codes across all core systems including airbags, brakes, and a JBE communication fault. The vehicle is located at Flow MINI of Raleigh and is available for inspection. ... Read more
JEEP
GRAND CHEROKEE
(2022) — VISIBILITY/WIPER
Mar 24, 2026
Incident date: Mar 24, 2026
I am writing to file a formal safety complaint against Tesla, Inc. regarding a software update failure that has disabled legally required vehicle functions on my Tesla for over two years. For more than 26 months, my vehicle has been unable to complete a software update through Tesla's over-the-air (OTA) update system. As a direct result of this failure, my vehicle's display screen does not functi... Read more
Incident date: Mar 10, 2026
My truck engine stopped working while driving down the road causing me to lose power and I was not able to exit the roadway. There were no warning or messages until the loss of power and dash stated to "restart the engine". This was not possible. The truck was towed to a Chevy dealership and they confirmed the engine seized up do to unknown engine failure. This is a 2024 6.2L engine with 4500... Read more
JEEP
WRANGLER 4XE
(2024) — ELECTRICAL SYSTEM
Mar 24, 2026
Incident date: Jan 19, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 30 MPH, the vehicle stalled. The vehicle was restarted after 30-40 minutes. The SOS warning light was illuminated. The contact stated that the communication was inoperable, and the message to take the vehicle to the dealer was displayed. The vehicle was taken to the local dealer, where an unknown diagnosis and repa... Read more
JEEP
WRANGLER 4XE
(2024) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 24, 2026
Incident date: Jan 19, 2026
Hit a deer. Airbag did not deploy or emergency braking system didn't come on. Police took pictures of car. The car is at the repair shop now. Insurance company hasn't stated if it will be totaled. There were no other problems prior to incident.
Crash
Incident date: Mar 17, 2026
I was driving on the highway going approximately 75mph, everything was 100% normal. All of a sudden, and at once, my steering wheel started to shake, the car lost power/acceleration and speed quickly dropped. The engine was making loud noises. We pulled over, called my mechanic I've had for 35yrs. We were able to get the car to the garage driving very slowly, it wouldn't go above maybe 30mph. My m... Read more
Incident date: Mar 17, 2026
I was driving on the highway going approximately 75mph, everything was 100% normal. All of a sudden, and at once, my steering wheel started to shake, the car lost power/acceleration and speed quickly dropped. The engine was making loud noises. We pulled over, called my mechanic I've had for 35yrs. We were able to get the car to the garage driving very slowly, it wouldn't go above maybe 30mph. My m... Read more
Incident date: Mar 17, 2026
Driving down the NJ Turnpike the dashboard started displaying lane assist no longer available along with a check engine light. Once stopped the front of the car had been burned with parts of the bumper melted. No visible fire at that time. Had the vehicle towed to Holman Ford. They assessed the damage to the Explorer and it was determined that the front facing camera had shorted causing an electr... Read more
Fire
Incident date: Feb 1, 2026
Car lost charge quickly, went into limp mode while I was driving on the highway. I had to pull of the road several times and try to get it to a charging station. It barely made it after the lose of power. Charged it to 80% and it would only go up to a range of 100 miles. Took it to the dealership and they confirmed it needed a whole new main battery. ICCU had already been replaced. Had to wait ove... Read more
Incident date: Mar 1, 2026
The high-voltage battery on my 2022 Nissan Leaf is subject to Recall 25V655. The recall notice states that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy describe... Read more
Incident date: Jan 29, 2026
Driver Seat moves forward when brakes are applied - yes the seat and vehicle can be available anytime for inspection. When ever the brakes are applied the driver seat moves towards the steering wheel and windshield. I am concerned the seat will fail altogether and slam me into the windshield and steering wheel. It is not locked into place or something else is failing. Jeff Wyler Dealership in Fai... Read more
Incident date: Mar 13, 2026
I purchased this 2021 Jeep Cherokee, and it has developed a life-threatening defect where it performs an uncommanded braking while driving at speed. Without any warning the car slams on the brakes creating an immediate risk of a Rear end collision. Diagnostic scans show multiple critical failures: PO128 (the initial warning of a computer communication issues). Dealership (Echo Park) refuses to fix... Read more
Incident date: Mar 13, 2026
I purchased this 2021 Jeep Cherokee, and it has developed a life-threatening defect where it performs an uncommanded braking while driving at speed. Without any warning the car slams on the brakes creating an immediate risk of a Rear end collision. Diagnostic scans show multiple critical failures: PO128 (the initial warning of a computer communication issues). Dealership (Echo Park) refuses to fix... Read more
Incident date: Mar 13, 2026
Car shudders, hesitates and feels like it is going to stall at lower speeds. Vehicle has 39500 miles on it. Taken to local dealership and it was diagnosed with needing the Torque Converter replaced. This seems to be an ongoing issue with this component and should be a recall
JEEP
WAGONEER S
(2025) — POWER TRAIN
Mar 24, 2026
Incident date: Mar 23, 2026
The vehicle has experienced two critical drivetrain failures. The first occurred in December 2025 at approximately 2,000 miles. The transmission failed, leaving the vehicle undriveable and requiring a tow. After repair, the vehicle was returned still displaying brake-system service warnings and had to go back to the dealer a second time. The second failure occurred on March 23, 2026 at 3,471 miles... Read more
JEEP
WAGONEER S
(2025) — SERVICE BRAKES
Mar 24, 2026
Incident date: Mar 23, 2026
The vehicle has experienced two critical drivetrain failures. The first occurred in December 2025 at approximately 2,000 miles. The transmission failed, leaving the vehicle undriveable and requiring a tow. After repair, the vehicle was returned still displaying brake-system service warnings and had to go back to the dealer a second time. The second failure occurred on March 23, 2026 at 3,471 miles... Read more
JEEP
WAGONEER S
(2025) — STEERING
Mar 24, 2026
Incident date: Mar 23, 2026
The contact owned a 2016 Dodge Ram 1500. The contact’s husband stated that while driving at approximately 30 mph, the steering wheel became inoperable and the vehicle unexpectedly veered to the left with no warning lights illuminated. Due to the failure, the contact’s husband collided with a car carrier vehicle. The contact’s husband suffered multiple injuries and was transported to a local ... Read more
Crash
1 injured
Incident date: Mar 23, 2026
The vehicle unexpectedly shifts into Park while driving. Each time this occurs, I have to turn off the car, use the “Push to Start” feature to restart it, and then shift back into Drive. This issue has happened multiple times, creating a safety concern while on the road.
Incident date: Mar 10, 2026
Note: The vehicle is totaled, and GEICO Insurance is in possession. A month ago, we received Brake warnings. We brought the vehicle to a mechanic to get checked and it passed. We did not get the warning again. 2 weeks ago, while turning into our driveway, as we were almost stopped, but still in the turn, the vehicle made a noise similar to the Auto Stop/Start feature. The power brakes and ste... Read more
Crash
1 injured
Incident date: Mar 10, 2026
Note: The vehicle is totaled, and GEICO Insurance is in possession. A month ago, we received Brake warnings. We brought the vehicle to a mechanic to get checked and it passed. We did not get the warning again. 2 weeks ago, while turning into our driveway, as we were almost stopped, but still in the turn, the vehicle made a noise similar to the Auto Stop/Start feature. The power brakes and ste... Read more
Crash
1 injured
Incident date: Mar 10, 2026
The contact owns a 2014 Jeep Wrangler. The contact stated that the vehicle was difficult to stop. The traction control and cruise control features were inoperable. The parking brake, traction control, and ABS warning lights were illuminated. The vehicle was taken to an independent mechanic who determined the failure was caused by the ABS control module. An unknown local dealer was contacted, but t... Read more
Incident date: Mar 1, 2025
The contact owns a 2014 Jeep Wrangler. The contact stated that the vehicle was difficult to stop. The traction control and cruise control features were inoperable. The parking brake, traction control, and ABS warning lights were illuminated. The vehicle was taken to an independent mechanic who determined the failure was caused by the ABS control module. An unknown local dealer was contacted, but t... Read more
Incident date: Mar 1, 2025
Almost immediately after purchase, the orange BRAKE sign came on and the gas pedal slightly braked for me. The forward collision light stayed on my dash board. The camera behind the windshield mirror seems to be malfunctioning. It will go off whether a car is close to me or not. It happens at random times during my drive and it worries me if I am going a decent spend with people behind me or in fr... Read more
JEEP
GRAND CHEROKEE
(2023) — FUEL/PROPULSION SYSTEM
Mar 24, 2026
Incident date: Mar 21, 2026
I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had control of the car but was able to pull off to the side of the road. I then had to wait several minutes... Read more
JEEP
GRAND CHEROKEE
(2023) — ELECTRICAL SYSTEM
Mar 24, 2026
Incident date: Mar 21, 2026
I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had control of the car but was able to pull off to the side of the road. I then had to wait several minutes... Read more
JEEP
GRAND CHEROKEE
(2023) — SEAT BELTS
Mar 24, 2026
Incident date: Mar 21, 2026
Restraints indicator lamp warning. Air bag warning is on due to a problem with the front passenger side airbag. The front passenger airbag may not function.
Incident date: Feb 26, 2026
I purchased this car in September 2025 and learned about the seatbelt recall shortly thereafter. Since then I have been waiting for the repair- my local dealership has had the parts on back order since then. My children ride in the 2nd row and the seatbelt has come unlatched while we were driving on 5 separate occasions. This is unacceptable and put my children’s lives at risk. Hyundai should ha... Read more
Incident date: Mar 23, 2026
The vehicle flashed a critical low battery warning while in operation driving. After traveling approximately 2 miles further, the vehicle warning lights started flashing and the vehicle shifted into park and shut off. In the middle of the road the vehicle could not be shifted into neutral and was stuck in a dangerous place. The emergency flashers shut off after 15 minutes while waiting for a tow t... Read more
Incident date: Mar 23, 2026
The vehicle flashed a critical low battery warning while in operation driving. After traveling approximately 2 miles further, the vehicle warning lights started flashing and the vehicle shifted into park and shut off. In the middle of the road the vehicle could not be shifted into neutral and was stuck in a dangerous place. The emergency flashers shut off after 15 minutes while waiting for a tow t... Read more