Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Apr 1, 2026

On XXX, after leaving an appointment at an office building, I returned to my vehicle and noticed that the driver’s seat recline function was not working properly. The seat was already pushed forward to its highest position and would not recline further. I was still able to enter and operate the vehicle somewhat but remained parked. I reviewed Hyundai resources to see whether there was an update... Read more

Crash 1 injured

Incident date: Apr 20, 2023

The April 2026 recall for the 6R80 transmission (2015- 2017 F-150s) involves a software update to prevent unintended downshifts to first gear, which, if left unaddressed, can cause significant damage to the transmission and torque converter. The recall aims to prevent this damage, not cause it, though the underlying defect—if it causes violent, abrupt downshifts-can lead to transmission failure,... Read more

Incident date: Apr 20, 2023

Incident date: May 30, 2026

The contact owns a 2023 Polestar Polestar 2. The contact received notification for NHTSA Campaign Number: 25V615000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be completed because previous software updates were not completed. The contact stated that the dealer would only complete the r... Read more

Incident date: Jul 6, 2026

While stopped, the brake pedal drops to the floor and the vehicle begins to roll forward. I went to the dealership and told them what happened, they told me there is no recall on this, and it is a "normal part of driving". This is not a normal part of any braking system. The pedal should not drop to the floor while stopped with your foot on the pedal. No warning system lights that came on. This ha... Read more

Incident date: Jul 6, 2026

The car had several warnings lights come on and immediately stalled out and stoped right in the middle of the road. The engine would turn over but would sputter like it was out of gas and would die after a few seconds. It stoped in the middle of a busy state highway in a curve. Luckily no one got hurt. I towed it to an auto service center. The 2020 Acura MDX suffered an in-tank fuel pump failure c... Read more

Incident date: Jul 6, 2026

The contact owns a 2019 Ram 1500. The contact stated that while driving at 60 MPH, the message "power steering failure" was displayed, and the vehicle lost power steering functionality. The contact stated the failure was recurrent. The vehicle was taken to the dealer, where it was diagnosed with complete power steering failure. Repairs were pending due to parts unavailability. The manufacture... Read more

Incident date: Aug 29, 2025

Vehicle subframe corrosion (manufacturer extended warranty offered). Rear brake lines corroded/leaking. Vehicle leaks fuel; steel fuel line corroded. Vehicle has about 105k miles. Minor fire started when yard maintenance came in contact with fuel saturated ground where vehicle had been parked/moved out of the way just prior. With rear suspension subframe springs corroded, vehicle bottom ca... Read more

Fire

Incident date: Jun 25, 2026

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 26V363000 (Steering); however, the part to complete the recall repair was not yet available. Neither the dealer nor the manufacturer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

Incident date: May 1, 2026

I am reporting a safety defect involving my 2025 GMC Hummer EV 3X (VIN: [XXX]). On XXX at approximately 18,880 miles, I first presented the vehicle for steering/alignment, suspension, and handling concerns. As of this complaint, the vehicle has approximately 26,840 miles. I have driven nearly 8,000 miles while repeatedly reporting unresolved safety concerns and transporting my two children (ages ... Read more

Incident date: Jul 5, 2026

The car has continually asked to to be updated through the driver control center screen. IT states that this is a dealer update and must be brought in to have this done. Until this update is completed the above systems will not work. I have brought the car in for the lat 25k miles 4 oil changes and have been told each time that it has been fixed. It still has not been fixed, and the dealer is tell... Read more

Incident date: Jul 6, 2026

The Uconnect system freezes up, produces a black screen, or will not allow carplay to work as should. The vehicle has been to the dealer three times this is a major safety issue- Uconnect controls essential safety operations(Back up cameras, climate control, hands free safety alerts, radio)

Incident date: Jul 6, 2026

Transmission and transfer case failure. Causing the loss of power to the rear wheels. Reducing the traction and stability of the vehicle.

Incident date: Jul 1, 2026

the flexible steel cable connecting the seat belt to the seat separated and broke resulting in no way to use the seatbelt/connecting the seat belt to the connector on the seat.

Incident date: Jul 1, 2026

The vehicle suffers from an intermittent electrical/charging and starting system failure tied to the Auto Idle-Stop feature. While driving and coming to a stop at active traffic lights, the engine stutters and completely shuts down. It then fails to automatically restart, requiring multiple manual attempts to crank the engine back over. This creates a severe safety hazard, leaving my family sudden... Read more

Incident date: Jul 1, 2026

Incident date: Nov 29, 2024

While driving the factory-installed (OEM) tonneau cover suddenly detached from the truck bed and flew off. This was a critical safety hazard that could have caused a major accident for vehicles trailing behind me. I had secured the latches properly, and this incident was caused by a mechanical or hardware failure of the factory parts, not by user error.

Incident date: Feb 7, 2024

Engine rapidly burning oil. Had oil changed as Manufacturer's recommendation, but after exceeding the 100,000 mile warranty and having been 7,000 miles since the last oil change the engine threw a rod and the car stopped while i was driving it. Was told by the Kia Dealer (Fitzgerald Kia in Annapolis) that I needed a $10,000 engine replaced. I am currently working with a lawyer to address this conc... Read more

Incident date: Jul 6, 2026

During Hot weather the vehicles electrical will shut down while driving displaying a message saying check starter system and I will loose all lighting and brake lights and turn signals and HVAC systems and engine will shut off also I was going down the highway when this happened to me and it only happens in hot weather. This has been happening since we purchased the vehicle Volkswagen refuses to f... Read more

Incident date: Jul 6, 2026

I believe I had a lifter failure as I was traveling up SR 393. Safety issue as vehicle lost power. Vehicle is at dealership now and confirmed possible lifter collapse. No dashboard lights were on or any power issues prior.

Incident date: Jul 1, 2026

The contact owns a 2023 Hyundai Santa Fe. The contact stated that while driving at 40-45 MPH, the sunroof exploded outward without warning or impact, leaving the shattered glass rattling. There were no reported injuries. A local dealer was contacted but stated that they did not perform glass replacements. The vehicle was neither diagnosed nor repaired. The manufacturer was not contacted. The failu... Read more

Incident date: Jun 27, 2026

I notified the dealership where I bought the vehicle of the issue when it first happened in Feb 2025. I have since notified them 3 additional times and I have called Ford Motor Company, twice. The roof leaks in heavy rain while driving and when going through a car wash. The water streams inside and runs down onto the lighted vanity mirror which is connected to the electrical system of the vehicle... Read more

Incident date: Jun 27, 2026

While driving on I70 in downtown Indianapolis, I was alerted by a semi driver that something was wrong with my vehicle, or he was attempting to get my attention for something. Once he got my attention, I could see a trail of liquid pouring out from behind me. Thankfully, I was able to get over and get off the highway. I tried to get somewhere safe, but eventually the truck sputtered out. We have n... Read more

Crash

Incident date: Jun 25, 2026

The contact owns a 2015 Ford Taurus. The contact received a notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera displayed a blank image. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera display had failed and needed to be... Read more

Incident date: Jul 1, 2026

The contact owns a 2019 Ford Flex. The contact stated that while driving at various speeds on several occasions, the driver-side exterior B-Pillar trim partially detached, hit the driver-side window, and eventually fractured in half. The vehicle was taken to a dealer, where it was determined that the driver-side B-Pillar trim needed to be replaced; however, the vehicle was not repaired. The contac... Read more

Incident date: Jul 5, 2026

ABS module is bad, shooting codes on dash, disable cruise, worried about issues with braking.

Incident date: Jul 5, 2026

On XXX around 4:15PM, i was driving my 2024 volkswagen Jetta at approximately 65 mph onXXX in [XXX] under normal weather conditions. Without warning there was a loud explosion resembling a gunshot. The panoramic sunroof glass spontaneously shattered and exploded, showering the inside of myself and my car with glass fragments. There was no leading vehicle, overpass, or evidence of road debris or ro... Read more

Incident date: May 4, 2026

The contact owns a 2014 Ram 3500. The contact stated that while the contact's husband was driving at an undisclosed speed, the driver's side rear outer tire detached. The vehicle was driven to the shoulder of the road. The contact's husband inspected the vehicle and noticed that only one stud was attached to the wheel, and the wheel was tilted sideways. The vehicle was towed to an independent mech... Read more

Incident date: Feb 6, 2026

Florida Miss firing lights on

Incident date: Feb 6, 2026

I have gone to multiple Hyundai dealerships to remedy the open recall on my vehicle. None of them are able to accomplish it due to lack of equipment. My electronic power steering recently failed after multiple attempts to accomplish the recall. The most recent attempt was at the Hundai dealership at Doug's Hyundai, 22130 Hwy 99, Edmonds, WA 98026, in 2026. Previous attempts were at Hyundai dealers... Read more

Incident date: Jun 26, 2026

The self leveling shocks have gone bad two times now in a matter of 4 months. The first time we had no major issues but the second time it caused the ABS system to kick in while making a left turn. The dealer said it was caused by the car not sensing the correct posture because of the shocks turning on the ABS system and causing us not to be able to brake for about 10-15 feet. If there was a perso... Read more

Incident date: Jul 2, 2026

PRIORITY COMPLAINT: MANUFACTURER RECALL OBSTRUCTION & COERCIVE SAFETY WAIVER INDUCEMENT. My vehicle is actively subject to NHTSA Campaign 26V073 for a severe high-voltage battery defect causing an immediate fire hazard while parked or operating. Because the manufacturer has no immediate remedy available, I filed an administrative buyback request due to the extreme danger of driving the car. Me... Read more

Incident date: Jul 2, 2026

Ongoing issues with forward facing radar preventing collision assistance and adaptive cruise control along with lane keep assist from working. Ford knows about this. There is even a TSB. A car manufactured in an era that requires collision prevention should not be allowed to have significant camera faults that prevent safety systems from functioning properly. Unfortunately, the plan for many is to... Read more

Incident date: Jul 6, 2026

While driving my car it will randomly go into limp mode, the dashboard lights up, and rotates through a list of issues wrong including brake systems, AWD, cameras, lane assist, etc. the dealership had me pay $450 for a system update, 10 hours after picking it up the problem occurred again and my car broke down in an intersection on a country road. I had it towed to the dealership and paid $270 for... Read more

Incident date: Jul 6, 2026

Incident date: Apr 21, 2026

Incurable Electrical Nonconformity and Active Safety Hazard Four years ago, I reported a severe electrical integration failure to an authorized Tiffin service center. The vehicle’s aftermarket stereo integration harness back-feeds power into the Mercedes-Benz CAN-bus network, causing erratic flashing of the SOS emergency lighting, mirror puddle lights, and interior dome lights all night long. ... Read more

Incident date: Jan 6, 2026

The vehicle suffered a sudden Drivetrain Malfunction and severe engine overheating while driving, resulting in a physically snapped camshaft and extensive iron shaving contamination in the oil pan (catastrophic engine failure).Ten months ago, an authorized dealership performed the official BMW Water Pump Safety Recall (NHTSA Campaign 24V608000). The vehicle has an active history of drivetrain malf... Read more

Incident date: Jan 6, 2026

The ABS, Traction Control, & Trailer Braking system no longer function. The vehicle is still drivable, technically unsafely. Warning lights for these system on all the time. I took vehicle to my local repair shop and was told the ABS Controller Module has failed (code C2200-49 indicating an internal electronic failure within the controller). I was quoted a replacement cost of $1579 + tax. I was a... Read more

Incident date: Feb 17, 2026

The trunk does not open. The lift gate error message comes on. The lights stay on longer than they should and the battery is drained. This all resulted after the b pillar flew off on the high way. I have had duct tape on my car for over a year and unable to access the trunk.

Incident date: Dec 24, 2025

In the four months that I have owned this car, the following issues have occurred and have not been resolved: - Google Maps suddenly stopped working while navigating while I was driving on multiple occasions. - Bluetooth connectivity will disconnect suddenly and not reconnect - All audio in the car has stopped since 7/2/26. This includes turn signals, safety alerts, cross traffic alert. This has ... Read more

Incident date: Dec 24, 2025

Incident date: Jul 5, 2026

My 2018 Chevrolet Colorado diesel has had repeated diesel emissions/DPF-related failures that cause the vehicle to enter reduced-power or limp mode. This is a safety issue because the truck suddenly loses power and cannot accelerate normally. The most serious incident occurred while driving over Santiam Pass in Oregon. The vehicle went into reduced-power/limp mode on a mountain highway, leaving m... Read more

Incident date: Jul 5, 2026

The contact owns a 2019 RAM 2500 equipped with Fortune Tires, Tire Line: Fortune Tormenta R/T FSR309, Tire size: 35x12.50R20, and DOT Number: 04NL1RTPC. The contact stated that while driving the vehicle at 75 MPH, the vehicle started to vibrate, followed by a noticeable wobble at low speed. The contact pulled over to inspect the vehicle and discovered a very large bulge on the outer side of the fr... Read more

Incident date: Jul 5, 2026

Incident date: Jul 1, 2026

We were driving down the highway and the vehicle started shaking. I immediately slowed down as I felt we had a flat. There was notification on the screen. I moved to the right onto the shoulder. Only after we were completely stopped did I see a low tire warning come on display. I slowly got out as the traffic was heavy. I could see the outer section of the tire came apart from both sides. As... Read more

Incident date: Jun 30, 2026

The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving at various speeds, there was an abnormal clicking sound coming from the rear driver’s side of the vehicle. While the contact's wife was driving, the contact entered the rear back seat of the vehicle, where the sound was more pronounced. While inspecting the vehicle, the contact inspected and hit the rear driver’s s... Read more

Incident date: May 30, 2026

While driving, my Chevrolet Tahoe suddenly developed a severe, rhythmic bottom-end engine knock, indicating a catastrophic internal mechanical failure. I immediately took the vehicle to an authorized Chevrolet dealership on May 29, 2026, for emergency diagnosis.The dealership technicians officially diagnosed the issue as a severe lower-end engine failure. They deemed the engine unrepairable and de... Read more

Incident date: May 23, 2026

Before the recall, I was driving my vehicle and the brakes and the power steering locked up. The vehicle felt like it was trying to drive with the emergency brake on. After this happened, I took the vehicle to Haley Jeep Jam, Richmond, VA, and they said they couldn't determine anything was wrong, but replaced the brake pads. Shortly after this visit to the service department, the recall appeared. ... Read more

Incident date: May 23, 2026

Car shaking, oil is burning , and drive hard. Engine and, oil light is now appearing.

Incident date: Jul 4, 2026

My wife and I were Driving when I tried to stop and the brakes failed. Within seconds the vehicle caught fire in the engine compartment. I had to slam the transmission into park cause the doors would not open. When my wife tried to escape out the passenger side the flames came into the cabin towards her. I then opened my door and then had to help my wife escape out the driver's side door. Within m... Read more

Fire

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog