Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Jul 15, 2026

Both cv joints failed at less than 3,000 miles. They know about this but will no longer replace them as they know the new ones will fail immediately.

Incident date: Mar 3, 2026

The vehicle is a 2020 Honda Odyssey. A recurring and dangerous safety failure occurs involving the Auto Idle-Stop system. With the system enabled and the vehicle at a complete stop, the engine shuts off as designed. However, upon depressing the brake pedal to resume driving, the engine severely struggles to restart and completely fails. Simultaneously, the vehicle immediately and automatically shi... Read more

Incident date: Aug 1, 2025

When accelerating from first to second gear, there is a power boost into second gear whether I want the power or not. Example: if I am turning I am not accelerating but my engine will continue to go up in rpm’s and make me go into second gear. Dangerous

Incident date: Jul 16, 2026

The contact owns a 2017 Ford F-150. The contact stated that while driving approximately 30 MPH, there was an abnormal whistling and dinging sound coming from the vehicle, and the powertrain malfunction warning light was illuminated. The contact stated that the vehicle independently downshifted, and the rear driver’s side of the vehicle slid to the left, and the front passenger’s side of the ve... Read more

Crash Fire 1 injured

Incident date: May 1, 2026

Over the past 6/7 months, the following: ALL warning lights on dashboard flashing whenever car in running, strong smell of gasoline detected in home garage, and 5/6 times during the past 4/5 weeks engine "rough" when starting cold accompanied by loss of power. The lack of effective warning notices and/or the sudden loss of power increases the risk of crash and injury. I understand that these ... Read more

Incident date: May 1, 2026

Incident date: Jul 13, 2026

Rear Tail Lights Failed... Brake and Signals work. This was repaired through the dealership. 4 connectors and housing replaced invoice shows part 909890-10942. I am writing to express my concern regarding repeated tail light failures on my black Toyota Sienna that appear to be caused by wiring connection issues. This defect creates a serious safety hazard for my family, other motorists, and ped... Read more

Incident date: Jul 13, 2026

I have requested urgent warranty evaluation regarding two Kumho Solus TA51a tires installed on my Toyota Sienna (Model: Kumho Solus TA51a, Size: 235/60R17 102H, DOT: 1824) Both front tires are exhibiting abnormal tread chunking and visible surface shredding. The tires are relatively new (purchased about 1-1.5 years ago) and have not been heavily used (only riding this car occassionally, about 500... Read more

Incident date: Jul 13, 2026

Incident date: Mar 1, 2026

The contact owns a 2019 Ford F-150. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated. The contact stated that while attempting to reverse, there was a loud sound coming from the front of the vehicle. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle ... Read more

Incident date: Mar 1, 2026

Had in tank fuel pump replaced as recall stated. After 1 year went bad again. Honda refused to cover the repair. My car stalled on the interstate in traffic running around 50 to 60 mph.

Incident date: Jul 16, 2026

The contact owns a 2015 BMW 328I. The contact stated that while driving at 40 MPH, the vehicle caught on fire. The fire originated in the engine compartment. There were no warning lights illuminated. The driver was able to extinguish the fire. The vehicle was towed to the residence and was then towed to an independent mechanic, but the vehicle was not diagnosed or repaired. The vehicle was towed t... Read more

Fire

Incident date: Jul 15, 2026

On XXX | purchased a 2020 Chevrolet Impala, VIN [XXX], from NYS Office of General Services via GovDeals Inventory #200075. OGS Bill of Sale #XXX stated 59,145 miles and Clean Title. Carfax shows: 1. 90,803 miles on 12/16/2024 while in OGS possession 2. Total Loss declared 5/21/2025 3. Accident with rear damage 5/21/2025 not disclosed Actual odometer reading on 7/3/2026: 99,241 miles. OGS rolled ba... Read more

Incident date: Jul 15, 2026

The vehicle shake while idling, and a check engine light indicating code P0302 (Cylinder 2 Misfire). After looking under the hood the engine cooling system was severely low on coolant, and a loud sloshing liquid noise could be heard behind the dashboard. The vehicle was brought to an authorized Ford dealership, where technicians confirmed internal EcoBoost coolant intrusion into Cylinder 2 as docu... Read more

Incident date: Jul 15, 2026

ABS solenoid internal malfunction

Incident date: Jul 15, 2026

60,000 miles on a10R80 Transmission it slips and will not pull grinding noise going down the road then will kick back into gear. Dangerous going down road. Been a long issue with these transmissions Ford should have fixed.

Incident date: Jul 15, 2026

2018 Subaru Outback Infotainment center glass delamination causing the system to come on by itself start malfunctioning switching between channels or apps and potentially startle / distract the driver. Incident has been ongoing for over 8 months..

Incident date: Jul 15, 2026

My 2024 Wrangler 4xe has 27,000 miles on it. On Friday, 7/10/2026 around 7:00 in the morning the check engine light came on. I immediately called the dealer to set up an appointment and they could not get me in until 7/15/2026. At about 9:30am that day when I was pulling a small trailer the battery light also came as I was driving on the interstate. As soon as I exited and slowed down, the car... Read more

Incident date: Jul 15, 2026

Exited side street onto main 4 lane main road with a median. Upon pulling out wrench light appeared causing all power to engine to cease, oncoming traffic almost hit me. Upon limping into median I shut vehicle off and turned back on. Wrench light was gone, check engine light was there. Code P2112, P2004, P2009.

Incident date: Jul 10, 2026

1 - rear door opened while driving, door was checked closed before driving on 7/14/26, it is available for inspection 2 - safety for others were at risk, as some of contents exited vehicle on road 3 - have an appointment on 7/21/26 with original cr dealer 4 - waiting on car dealer to inspect it 5 - no warning lights or messages, first apppeared on 7/14/26

Incident date: Jul 10, 2026

An engine lifter broke in my 2021 Chevy Silverado 1500 (6.2 liter) and it bent a push rod. The truck was towed to the dealership where it was purchased. They replace all the lifters on the failed side and the bent push rod. The reason I am reporting this is because it happened at a very unfortunate time and could have resulted in a major accident if the engine would have seized. I was turning ... Read more

Incident date: Jul 10, 2026

The contact owns a 2024 Chevrolet Malibu. The contact received notification of NHTSA Campaign Number: 26V212000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available for the recall repair. The contact stated that the unrepaired recall prevents the use of the vehicle for ... Read more

Incident date: Jul 14, 2026

Multiple times when stopped at a stop light, the vehicle will stall and die. Car requires restarting ignition to run. A mechanic believes it is the fuel injector system (either defective or worn) that is causing these stall issues. This is a safety problem as I was almost hit several times by other cars on the road.

Incident date: Jul 1, 2026

The radio head unit produces a loud unbearable static that is very unsafe because if one needed to hear emergency responders passing by they could not. Yes it has been confirmed by multiple auto shops. No warnings, just loud unbearable static.

Incident date: Jul 11, 2026

I had my cylinder heads, valves and head gasket replaced over a year ago and drove 15k miles and i am having the same issues again. The Dealer is trying there very best not to honor my valid powertrain parts warranty like saying the head gasket is only covered for 12 months and denying my claim but my cylinder heads and top end have a 3 year 100k mile warranty since they were installed not to long... Read more

Incident date: Jul 15, 2026

I purchased this vehicle July of this year and just drove it to find it pulled extremely to the right. I was told it was an alignment issue which they attempted to fix which seems successful in July coming off the offramp after first time on the highway and applying the brakes, the car shook side side, and then up and down. It felt like the car was coming apart. I again notified the dealer. I purc... Read more

Incident date: Jul 9, 2026

The contact owns a 2013 Ram 1500. The contact stated that while parking the vehicle, the vehicle lost power steering functionality. There was a flashing triangle symbol associated with the power steering fault displayed on the instrument panel. The power steering service message was displayed. The contact associated the failure with NHTSA Action Number: RQ23003 (Steering). The vehicle was taken to... Read more

Incident date: Jul 9, 2026

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that a body-to-chassis grounding strap was previously replaced under GM Customer Satisfaction Program: N252515590 (Corroded Ground Strap); however, after the repair, the vehicle experienced electrical failures. The contact stated that while attempting to start the vehicle, several unknown warning lights illuminated, and the engin... Read more

Incident date: Jun 4, 2026

On XXX, while approaching a stop sign, the vehicle did not engage the brakes as expected. I had to press the brake pedal multiple times, and the vehicle jerked several times before it came to a stop. Given that a brake failure of this kind poses an immediate risk to my safety and the safety of others on the road, I had the vehicle towed in for service right away. I took the vehicle to Courtesy Hy... Read more

Incident date: Jul 5, 2026

I was advised to file a report for a known problem with Subaru 2022 Crosstrek.It involves the infotainment system failures. These are listed in a Subaru service bulletin dated 1/28/25- head unit warranty extension. My issues primarily involve carplay but there have been other issues associated with Starlink system as well. The dealer has refused to fix this even though I have an extended warranty ... Read more

Incident date: Jul 6, 2026

I purchased a 2019 Kia Soul in June 2022. Since purchasing the vehicle, it has been stolen three separate times. During at least one theft, the steering column was damaged to bypass the ignition, and responding officers indicated the theft method was consistent with the widely reported Kia theft method. I had possession of my keys during the incidents. The repeated thefts created a significant saf... Read more

Incident date: Jul 14, 2026

7/14/26 my wife attempted to park our 2023 VW ID.4 Pro S AWD. She pulled into the spot with two hands on the steering wheel, her foot off of the accelerator, with the car being slowed by regenerative braking, and the car suddenly accelerated and crashed through a fence and hit a cement barrier. The air bags did not deploy. After the accident that most likely totaled the car, my wife's foot was on... Read more

Crash

Incident date: Jul 14, 2026

Crash

Incident date: Jul 14, 2026

I am reporting that the vehicle is having a constant knocking sound and weird rocking driving problem when in motion leading to pulling to one side and uneven balancing even with perfect alignment and no alignment issues. Vehicle has been serviced at the dealership without any remedy to the problem and was informed that other vehicles for the same model type Jeep 2021 Grand Cherokee L. Control Arm... Read more

Incident date: Jun 11, 2026

Transmission It's is slipping, jerky harsh shifting that throws the truck resulting in stress on the neck and body.

Incident date: Feb 2, 2026

My car wouldn't start one morning. All lights lit up on dash, headlights continually started flashing and fan running under hood. I had to get to work so took a Lyft. I knew older son would be home from firestation around 830. When he got there battery completely dead. He jumped the car started right up. He drove to autozone to have battery checked (about 5 blocks). Battery was fine. He drove home... Read more

Incident date: Feb 2, 2026

I was merging into a road in Windsor, Ontario on July 3/4. I was nowhere near another vehicle. There was a LARGE gap between myself in any other cars. I am always extra cautious being out of country and driving. The automatic brakes kicked on and told me I had an obstruction ahead and would not let me control the vehicle. I was stopped turning into the middle of a five-lane road without control of... Read more

Incident date: Feb 2, 2026

The windshield cracked the 1st week owned the car. Land Rover didn’t warranty the windshield and have to buy a new one for 2500. The second windshield got a rock chip and now it expanded into a crack over 3 days.

Incident date: Jul 13, 2026

The vehicle's engine oil warning light repeatedly illuminates between scheduled maintenance intervals due to excessive oil consumption. The vehicle is burning engine oil at an accelerated rate, requiring frequent manual top-offs to remain safe to drive. This represents an active, known defect in the Volkswagen EA888 engine components (piston rings/valve guides). Dealership service departments are ... Read more

Incident date: Jul 13, 2026

Since purchasing my vehicle, I have experienced numerous ongoing issues that BMW has failed to address. The problems include: A squealing and beeping noise coming from the engine. The headlights turning on by themselves. Interior lights turning on without warning. The vehicle shaking while driving. The check engine light repeatedly coming on. A recent gasoline smell that required me to take the ... Read more

Incident date: Jul 13, 2026

Incident date: Jul 14, 2026

On XXX My 2011 Milan, experienced a total loss of steering assist. Am original owner & have original invoice from former dealer (Vista Ford )dated XXX, Invoice #XXX shows the dealer only did a software patch under 15N01 because there were no error codes at the time. My physical defective steering gear was never replaced, and now suffers a total mechanical electrical failure. The manufacturers s... Read more

Incident date: May 19, 2026

Bought car from a used car dealership, car fax report filed 3 other owners, with a well maintenance report on file with oil change done atleast every 5K miles. Bought car in January 2026, maintenance had been done before car was taken off the lot. At 3k miles since hsving the ca on 05/15/26 I got my oil changed and cabin filters replaced. It’s only been less than 1500 miles and car engine had re... Read more

Incident date: May 19, 2026

Technical Incident Timeline Suspected Unintended Acceleration Event 2026 Lexus RX 350h Premium+ (Approximately 96 Miles) Vehicle: 2026 Lexus RX 350h Premium+ Purchase Date: July 10, 2026 Dealer: Woodfield Lexus Incident Date: July 12, 2026 Approximate Time: 11:30 AM Vehicle Mileage at Incident: Approximately 96 miles ⸻ Event Sequence 1. Vehicle Startup * I entered the vehicle and started ... Read more

Crash

Incident date: Sep 1, 2025

All advanced driver safety features failed. It appears there is an issue with the front camera.

Incident date: Jul 14, 2026

Shift to park take forever to get it to recognize that vehicle is in park. my lane departure only works sometimes.

Incident date: Jul 11, 2026

The contact owns a 2020 Nissan Altima. The contact stated that the auto-braking system unexpectedly activated, and there was a grinding sound coming from the brakes; however, the vehicle failed to stop as needed. The ABS warning light was illuminated. While driving approximately 60 MPH, the brakes suddenly activated, and the instrument panel illuminated with a vertical yellow light. The vehicle wa... Read more

Incident date: Jul 11, 2026

Vehicle is a 2022 GMC Yukon Denali with the 6.2L L87 V8, covered by NHTSA Recall 25V-274 (GM N252494001). The recall remedy was performed. The engine passed the dealer inspection and was given the higher-viscosity 0W-40 oil remedy rather than an engine replacement. On 05/26/2026, at approximately 43,000 miles, the vehicle suffered a sudden engine knock while being driven by my wife. At the same t... Read more

Incident date: Jun 1, 2026

The contact owned a 2020 Toyota Rav4. The contact stated that while pulling into a vertical spot and making a right turn, the vehicle suddenly accelerated, jumped the curb, the sidewalk, and continued driving down the sidewalk and crashed into a building. The brake pedal was depressed but was stuck. The vehicle failed to turn off, and the parking brake failed to engage. There were no warning light... Read more

Crash 1 injured

Incident date: Jul 13, 2026

Opened passenger door, then closed it. Door would not latch and could not be closed or secured despite numerous attempts. Had to tie door shut via interior to safely get vehicle to repair shop. No warning or error lights came on besides door ajar warning. The handles and locking mechanism on this q8 etron have already failed and been replaced numerous times.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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