Consumer Safety Complaints

Incident date: Jan 13, 2026

Since shortly after taking delivery of my 2023 Jeep Grand Cherokee 4xe, I have repeatedly experienced intermittent safety-related malfunctions involving sudden steering stiffness and braking intervention. From early in ownership, the vehicle would unexpectedly engage what I later learned is the Automatic Emergency Braking (AEB) system. During these events, the steering would feel locked or restric... Read more

Incident date: Jan 13, 2026

Since shortly after taking delivery of my 2023 Jeep Grand Cherokee 4xe, I have repeatedly experienced intermittent safety-related malfunctions involving sudden steering stiffness and braking intervention. From early in ownership, the vehicle would unexpectedly engage what I later learned is the Automatic Emergency Braking (AEB) system. During these events, the steering would feel locked or restric... Read more

Incident date: Nov 7, 2025

The 78C recall associated with Jeep Wrangler 4xe's poses a great safety risk to myself, other 4xe owners, and other drivers on the road as it can lead to, "catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of propulsion." While Stellantis did notify us of this recall, it has already been 3 months since the recall was announced. The initial reca... Read more

Incident date: Oct 11, 2025

Back on October 10th, 2025, I took the software update related to the A7C recall. On October 11th, my vehicle became totally bricked and undriveable due to this update. I had it towed to a dealership where they supposedly "fixed" it by rolling the software back. However, my recall letter stated that this was not a permanent fix and there currently is none. It has been 4 months since this began and... Read more

Incident date: Oct 11, 2025

Back on October 10th, 2025, I took the software update related to the A7C recall. On October 11th, my vehicle became totally bricked and undriveable due to this update. I had it towed to a dealership where they supposedly "fixed" it by rolling the software back. However, my recall letter stated that this was not a permanent fix and there currently is none. It has been 4 months since this began and... Read more

Incident date: Oct 11, 2025

Back on October 10th, 2025, I took the software update related to the A7C recall. On October 11th, my vehicle became totally bricked and undriveable due to this update. I had it towed to a dealership where they supposedly "fixed" it by rolling the software back. However, my recall letter stated that this was not a permanent fix and there currently is none. It has been 4 months since this began and... Read more

Incident date: Nov 18, 2025

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more

Incident date: Nov 18, 2025

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more

Incident date: Feb 18, 2026

Vehicle was stopped at a light. When I let go of the break the car turned on the parking break. After I turned off the parking break it asked to shift into neutral or park and press the break button the break was locked. I tried to turn the car off but it wouldn’t shut all the way off. It unlocked everything after I turned the engine off and back on.

Incident date: Feb 4, 2026

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while the vehicle was parked, it was plugged into the charger and red dots illuminated. The vehicle was taken to the dealer, where the contact was advised not to connect the vehicle to the charger. The contact was informed of an open recall. The contact was advised to park the vehicle outside. The vehicle was not diagnosed or repai... Read more

Incident date: Feb 4, 2026

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while the vehicle was parked, it was plugged into the charger and red dots illuminated. The vehicle was taken to the dealer, where the contact was advised not to connect the vehicle to the charger. The contact was informed of an open recall. The contact was advised to park the vehicle outside. The vehicle was not diagnosed or repai... Read more

Incident date: Feb 18, 2023

The contact owns a 2015 Jeep Grand Cherokee. The contact stated the infotainment system turned off intermittently while driving, and occasionally failed to turn off when the vehicle was turned off. The dealer was contacted and informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximatel... Read more

Incident date: Mar 1, 2022

The contact owns a 2019 Jeep Cherokee. The contact stated that the 4WD feature failed to operate with the “Service 4WD” message displayed with an audible chime. The vehicle was initially taken to a dealer and was diagnosed with a defective PTU. The contact was provided an estimate for the repair, but the contact declined to repair the vehicle. The contact then received notification of NHTSA Ca... Read more

Incident date: Aug 12, 2024

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving approximately 50 MPH, the vehicle shuddered and was difficult to maneuver. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was diagnosed, and determined that the steering damper, inner tie rods, adjuster sleeve, outer tie rods, and the drag lin... Read more

Incident date: Sep 1, 2025

Emergency break lever/pull tab gets stuck Vehicle failed to start several times causing tows Vehicle steering is loose and dangerous Steering is hard to control on a bump uneven payment or snowy rainy weather conditions . Wheel is loose can’t teach my teenager how to drive in this to dangerous even for me

Incident date: Sep 1, 2025

Emergency break lever/pull tab gets stuck Vehicle failed to start several times causing tows Vehicle steering is loose and dangerous Steering is hard to control on a bump uneven payment or snowy rainy weather conditions . Wheel is loose can’t teach my teenager how to drive in this to dangerous even for me

Incident date: Sep 1, 2025

Emergency break lever/pull tab gets stuck Vehicle failed to start several times causing tows Vehicle steering is loose and dangerous Steering is hard to control on a bump uneven payment or snowy rainy weather conditions . Wheel is loose can’t teach my teenager how to drive in this to dangerous even for me

Incident date: Feb 14, 2026

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving approximately 5 MPH, the brake pedal was depressed while slowing down; however, the RPM elevated to 5,500 RPM. The contact stated that excessive force was needed to depress the brake pedal. The vehicle was stopped, turned off, restarted, and operated normally. Additionally, the remote start feature was not operating... Read more

Incident date: Feb 14, 2026

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving approximately 5 MPH, the brake pedal was depressed while slowing down; however, the RPM elevated to 5,500 RPM. The contact stated that excessive force was needed to depress the brake pedal. The vehicle was stopped, turned off, restarted, and operated normally. Additionally, the remote start feature was not operating... Read more

Incident date: Feb 14, 2026

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving approximately 5 MPH, the brake pedal was depressed while slowing down; however, the RPM elevated to 5,500 RPM. The contact stated that excessive force was needed to depress the brake pedal. The vehicle was stopped, turned off, restarted, and operated normally. Additionally, the remote start feature was not operating... Read more

Incident date: Feb 18, 2026

When running the vehicle in electric mode (and sometimes hybrid), there seems to be an issue with acceleration. When pressing the pedal, the vehicle begins to accelerate until it reaches around 50% power. Once that happens, it either barely accelerates or doesn't at all - even if you are pushing the gas pedal completely to the floor. After a short period of time, the engine kicks on to compensate,... Read more

Incident date: Feb 18, 2026

When running the vehicle in electric mode (and sometimes hybrid), there seems to be an issue with acceleration. When pressing the pedal, the vehicle begins to accelerate until it reaches around 50% power. Once that happens, it either barely accelerates or doesn't at all - even if you are pushing the gas pedal completely to the floor. After a short period of time, the engine kicks on to compensate,... Read more

Incident date: Feb 18, 2026

When running the vehicle in electric mode (and sometimes hybrid), there seems to be an issue with acceleration. When pressing the pedal, the vehicle begins to accelerate until it reaches around 50% power. Once that happens, it either barely accelerates or doesn't at all - even if you are pushing the gas pedal completely to the floor. After a short period of time, the engine kicks on to compensate,... Read more

Incident date: Feb 17, 2026

My jeep steering wheel and entire vehicle shake violently at high speeds and after a bump.

Incident date: Feb 17, 2026

My jeep steering wheel and entire vehicle shake violently at high speeds and after a bump.

Incident date: Jun 10, 2025

Service shifter message and all gear indicator lights on PRND. Seeing common problem and a Technical Bulletin on 2014-2018 Jeep Cherokees

Incident date: Jan 26, 2026

1. The Power Transfer Unit (PTU) and transfer case have failed. The vehicle was initially suspected to have a wheel bearing issue due to a howling noise during the test drive. However, after purchase, the noise worsened significantly. An independent repair shop diagnosed the vehicle and confirmed that the transfer case and bearings are defective and unsafe. The vehicle is currently at the dealersh... Read more

Incident date: Jan 26, 2026

1. The Power Transfer Unit (PTU) and transfer case have failed. The vehicle was initially suspected to have a wheel bearing issue due to a howling noise during the test drive. However, after purchase, the noise worsened significantly. An independent repair shop diagnosed the vehicle and confirmed that the transfer case and bearings are defective and unsafe. The vehicle is currently at the dealersh... Read more

Incident date: Jan 22, 2025

Passenger side rear axle leaking gear oil. Issued was repaired by dealership No warning I just saw the oil on the tire and in my driveway

Incident date: Jan 30, 2026

The 3rd brake light in the tailgate malfunctioned This is required to pass New York State safety inspection A Jeep dealer replaced the part No warning on the dashboard of this light failing

Incident date: Dec 1, 2025

The contact owns a 2015 Jeep Cherokee. The contact stated that after starting the vehicle, the check engine warning light remained illuminated. The message "4WD Low" was displayed, and there was a grinding sound coming from the front of the vehicle. The vehicle was towed to the local dealer to be diagnosed. The vehicle was diagnosed with PTU failure. The contact was informed that the PTU needed to... Read more

Incident date: Nov 4, 2024

The cluster instrument panel stopped working. It is a part that has been recalled. It was taken to the local jeep dealer and they confirmed the issue. Apparently, my jeep has not been added to the recall list yet. I also reported the issue directly to Chrysler back when it first happened.

Incident date: Dec 4, 2025

See attached document. Dear Jeep Customer Care and Chrysler Capital,I am writing to formally request the termination of my current lease agreement for my 2023 Jeep Wrangler 4xe, VIN: [XXX], due to the severe safety risk posed by NHTSA Recall 25V-74 l, concerning the high-voltage battery fire hazard.Due to the severity of this unaddressed safety hazard, I am unable to use the vehicle for its intend... Read more

Incident date: Dec 18, 2025

Bought car, got 4WD not available light on dash, got car "scanned" at multiple outlets and there is no "code". Took to local mechanic and he diagnosed it is the PTU (power transfer unit) and told me there was a factory recall. Contacted Jeep dealership, told them of the problem, they said my vehicle is not included in the warranty but they would diagnose for me. They did and told me it will be $3,... Read more

Incident date: Oct 1, 2025

I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the ... Read more

Crash

Incident date: Oct 1, 2025

I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the ... Read more

Crash

Incident date: Oct 1, 2025

I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the ... Read more

Crash

Incident date: Jun 17, 2025

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that while driving approximately 30 MPH, the vehicle lost automotive power. The check engine warning light was... Read more

Incident date: Dec 23, 2025

Unsafe Vehicle, Unresolved Mechanical Failures – Serious Safety Concern On [XXX], I purchased a Jeep (VIN: [XXX] ) from Whipple Auto Sales. Since the purchase, the vehicle has experienced repeated mechanical failures that have created serious safety concerns. Approximately two weeks after purchase, the dealership replaced a fuel injector due to performance issues. About one month later, the v... Read more

Incident date: Dec 23, 2025

Unsafe Vehicle, Unresolved Mechanical Failures – Serious Safety Concern On [XXX], I purchased a Jeep (VIN: [XXX] ) from Whipple Auto Sales. Since the purchase, the vehicle has experienced repeated mechanical failures that have created serious safety concerns. Approximately two weeks after purchase, the dealership replaced a fuel injector due to performance issues. About one month later, the v... Read more

Incident date: Dec 23, 2025

Unsafe Vehicle, Unresolved Mechanical Failures – Serious Safety Concern On [XXX], I purchased a Jeep (VIN: [XXX] ) from Whipple Auto Sales. Since the purchase, the vehicle has experienced repeated mechanical failures that have created serious safety concerns. Approximately two weeks after purchase, the dealership replaced a fuel injector due to performance issues. About one month later, the v... Read more

Incident date: Feb 17, 2026

I went to the Quirk Chrysler Dodge Jeep RAM dealership of Dorchester (on hallet street) to have my vehicle recall serviced & I was turned away because I was told that the dealership does not service cars passed a certain mileage limit.

Incident date: Feb 17, 2026

I went to the Quirk Chrysler Dodge Jeep RAM dealership of Dorchester (on hallet street) to have my vehicle recall serviced & I was turned away because I was told that the dealership does not service cars passed a certain mileage limit.

Incident date: Aug 1, 2025

I have had my transmission in my jeep Wrangler fixed five times it is still barely working. As well as I am having an extremely bad death wobble when I drive, which is very unsafe for me and my son when we are in the vehicle. We have been trying to keep getting it fixed, but it seems like nothing is working. As well as my lights have been going in and out on my dashboard, which is again unsafe dur... Read more

Incident date: Aug 1, 2025

I have had my transmission in my jeep Wrangler fixed five times it is still barely working. As well as I am having an extremely bad death wobble when I drive, which is very unsafe for me and my son when we are in the vehicle. We have been trying to keep getting it fixed, but it seems like nothing is working. As well as my lights have been going in and out on my dashboard, which is again unsafe dur... Read more

Incident date: Aug 1, 2025

I have had my transmission in my jeep Wrangler fixed five times it is still barely working. As well as I am having an extremely bad death wobble when I drive, which is very unsafe for me and my son when we are in the vehicle. We have been trying to keep getting it fixed, but it seems like nothing is working. As well as my lights have been going in and out on my dashboard, which is again unsafe dur... Read more

Incident date: Aug 17, 2025

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 20 MPH, the vehicle stalled. Several minutes later, the vehicle restarted and operated normally. On other occasions, the vehicle had to be towed to the residence after the failure. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The... Read more

Incident date: Aug 17, 2025

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 20 MPH, the vehicle stalled. Several minutes later, the vehicle restarted and operated normally. On other occasions, the vehicle had to be towed to the residence after the failure. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The... Read more

Incident date: Feb 7, 2026

The contact owns a 2015 Jeep Compass. The contact stated that while driving approximately 40 MPH, the vehicle stalled. The contact stated that a pedestrian assisted with jumpstarting the vehicle, and the vehicle moved several feet but stalled again. The Police arrived, but a police report was not taken. The vehicle was towed to the residence. The vehicle was towed to an independent mechanic, where... Read more

Incident date: Jan 17, 2026

The contact owns a 2015 Jeep Cherokee. The contact stated that while in a drive-thru line, the front driver's side window started smoking. The contact disconnected the wiring to the door. The vehicle was taken to O'Reilly, where it was diagnosed with an internal door electrical failure. The contact personally replaced the power window motor. The vehicle was repaired. The contact stated that the ve... Read more