Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Sep 6, 2026
While driving my 2021 Jeep Wrangler on the highway, the vehicle displayed a warning indicating a malfunction with the Electronic Throttle Control system. Immediately following the warning, the vehicle experienced a significant loss of acceleration and would not respond normally to accelerator pedal input. The vehicle subsequently began accelerating/surging without my commanding the acceleration.... Read more
Incident date: Sep 5, 2026
The contact owns a 2008 Jeep Patriot. The contact stated that while driving at an undisclosed speed, the ABS, EBS, and traction control warning lights were illuminated. The contact associated the failure with NHTSA Campaign Number: 06V493000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The failure mileage was approximately 103,000.
Incident date: Jul 1, 2026
manual transmission pops out of 2nd gear during deceleration, (grinding not all the way in nuetral) untill put back in gear again. getting worse over time. found alot of same thing on internet, some getting 2 ,3, or 4 transmisions under warrenty
JEEP
GRAND CHEROKEE
(2020) - UNKNOWN OR OTHER
Sep 8, 2026
Incident date: Oct 31, 2025
The dashboard material has come loose and bubbled up. This issue is concerning in that: 1) the structural integrity of the dashboard itself is uncertain; failed adhesive alone can't account for this (my photo doesn't do it justice), 2) if allowed to continue, the material has the potential to fully come loose, thus leading to disruption of the visual field to safely see, and 3) materials and debri... Read more
Incident date: Sep 7, 2026
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 30 MPH, the message “4WD-SVC” was displayed while leaving a veterinary appointment. The screen was turning on and off, and there was a dinging sound coming from the vehicle while the message was displayed. The vehicle was taken to an independent mechanic who was unable to assist. The vehicle was taken to the local dea... Read more
Incident date: Sep 5, 2026
Vehicle was taken in as per recall NHTSA Campaign Number 26V363 Mopar Recall number 21D for power steering inspection was performed and vehicle cleared vehicle subsequently gave a power steering message followed by complete vehicle shutdown after multiple electrical faults and electrical components going off vehicle stopped in middle of parking lot road prior to highway and could not be jumped bec... Read more
Incident date: Aug 12, 2026
I purchased my Jeep Wrangler 4xe on Sept. 27, 2025 thinking all battery issues were addressed by the manufacturer. Then a month later the 68C hybrid battery recall is issued. My hybrid battery passed the 68C recall on Dec. 22 at the dealership. Ensuing 78C and 21D recalls meant I couldn't park in my garage and charge my vehicle for weeks at a time. My electric motor would not start on Aug. 11. Ch... Read more
Incident date: Aug 12, 2026
I purchased my Jeep Wrangler 4xe on Sept. 27, 2025 thinking all battery issues were addressed by the manufacturer. Then a month later the 68C hybrid battery recall is issued. My hybrid battery passed the 68C recall on Dec. 22 at the dealership. Ensuing 78C and 21D recalls meant I couldn't park in my garage and charge my vehicle for weeks at a time. My electric motor would not start on Aug. 11. Ch... Read more
Incident date: Sep 8, 2026
The contact owns a 2022 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
JEEP
GRAND CHEROKEE
(2025) - UNKNOWN OR OTHER
Sep 8, 2026
Incident date: Dec 31, 1969
2025 Jeep Grand Cherokee with approximately 34,214 miles. The vehicle has an ongoing clicking noise during acceleration and deceleration that has been presented to an authorized Jeep dealership for repair on multiple occasions and remains unresolved. The vehicle was returned to the dealership again on September 4, 2026. The repair order documents “CLICKING NOISE WHEN ACCELERATING AND SLOWING DOW... Read more
JEEP
GRAND CHEROKEE
(2025) - SERVICE BRAKES
Sep 8, 2026
Incident date: Dec 31, 1969
2025 Jeep Grand Cherokee with approximately 34,214 miles. The vehicle has an ongoing clicking noise during acceleration and deceleration that has been presented to an authorized Jeep dealership for repair on multiple occasions and remains unresolved. The vehicle was returned to the dealership again on September 4, 2026. The repair order documents “CLICKING NOISE WHEN ACCELERATING AND SLOWING DOW... Read more
Incident date: Sep 6, 2026
Under normal driving conditions, coolant rapidly started leaking from the engine, and vehicle started overheating. UNKNOWN component failure, vehicle is currently at an independent service station. No warnings prior to overheating.
Incident date: Jul 1, 2026
Vehicle went into dealer for diagnostic, update PCM for hill start assist and cruise control failure. Dealer identified pcm update was not done when clutch recall performed. Instrument cluster update was pushed as well. Instrument cluster bricked. headlight indicator only functioning light on cluster. All gauges and information screen are dark. no functionality. Car has been sitting at the dealer... Read more
JEEP
GRAND CHEROKEE 4XE
(2023) - ENGINE
Sep 8, 2026
Incident date: Sep 6, 2026
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet bee... Read more
Fire
JEEP
GRAND CHEROKEE 4XE
(2023) - FIRERELATED
Sep 8, 2026
Incident date: Sep 6, 2026
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet bee... Read more
Fire
JEEP
GRAND CHEROKEE
(2022) - FUEL/PROPULSION SYSTEM
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
JEEP
GRAND CHEROKEE
(2022) - VEHICLE SPEED CONTROL
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
JEEP
GRAND CHEROKEE
(2022) - SEATS
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
JEEP
GRAND CHEROKEE
(2022) - FUEL/PROPULSION SYSTEM
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
JEEP
GRAND CHEROKEE
(2022) - VEHICLE SPEED CONTROL
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
JEEP
GRAND CHEROKEE
(2022) - SEATS
Sep 8, 2026
Incident date: Aug 25, 2026
Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052
Incident date: Sep 1, 2026
The contact called for an acquaintance who owned a 2025 Jeep Wrangler. The contact stated that while the vehicle was parked in the driveway, a neighbor saw black smoke coming from the vehicle. The neighbor called the authorities first and then called the contact, who was not at the residence during the failure. The vehicle caught on fire, and the neighbor alerted the occupants inside the residence... Read more
Fire
Incident date: Sep 1, 2026
The contact called for an acquaintance who owned a 2025 Jeep Wrangler. The contact stated that while the vehicle was parked in the driveway, a neighbor saw black smoke coming from the vehicle. The neighbor called the authorities first and then called the contact, who was not at the residence during the failure. The vehicle caught on fire, and the neighbor alerted the occupants inside the residence... Read more
Fire
Incident date: Aug 1, 2026
The PTU has failed and now my warranty claim is being denied. I drive a 2014 Jeep Cherokee and this is a COMMON issue with this car. It unfortunately has not fallen under a recall that I can see anywhere even though so many others have.
Incident date: Aug 10, 2026
My Jeep has had a recall since December 2025. I initially went to Burgaw, NC Dealership where I Leased my Jeep, with no luck. I made appointment They did not have the part. I was told they would call when it is available. I checked in every month , no part. I called the recall line in the summer 2026 and they made me an appointment at National Dodge in Jacksonville, NCthe first week of August. W... Read more
Incident date: Aug 10, 2026
My Jeep has had a recall since December 2025. I initially went to Burgaw, NC Dealership where I Leased my Jeep, with no luck. I made appointment They did not have the part. I was told they would call when it is available. I checked in every month , no part. I called the recall line in the summer 2026 and they made me an appointment at National Dodge in Jacksonville, NCthe first week of August. W... Read more
Incident date: Sep 8, 2024
The contact owns a 2021 Jeep Wrangler. The contact stated that the soft top was not clear enough to see well out of the rear of the vehicle, especially while reversing in inclement weather. The contact informed the dealer of the issue the day the vehicle was purchased. The failure mileage was approximately 42,000.
Incident date: Aug 28, 2026
The motor experiences a malfunction, which the passengers feel as a slight ‘bump’ in the engine. The dash flashes Service Electronic Stability Control and the engine experiences a loss in power followed by a gain in power, experienced as slight lurching. The dash ESC icon lights up yellow simultaneously as the ESC button on the center dash instrument cluster. The vehicle continuously lurches a... Read more
Incident date: Aug 28, 2026
The motor experiences a malfunction, which the passengers feel as a slight ‘bump’ in the engine. The dash flashes Service Electronic Stability Control and the engine experiences a loss in power followed by a gain in power, experienced as slight lurching. The dash ESC icon lights up yellow simultaneously as the ESC button on the center dash instrument cluster. The vehicle continuously lurches a... Read more
Incident date: Aug 28, 2026
The motor experiences a malfunction, which the passengers feel as a slight ‘bump’ in the engine. The dash flashes Service Electronic Stability Control and the engine experiences a loss in power followed by a gain in power, experienced as slight lurching. The dash ESC icon lights up yellow simultaneously as the ESC button on the center dash instrument cluster. The vehicle continuously lurches a... Read more
Incident date: Jul 27, 2026
The component/system that is malfunctioning is the Power Transfer Unit. This is a well-known issue with Jeep Cherokees of many generations, including the 2019. It is available for inspection upon request, but it's being fixed at a Jeep dealership. No safety was put at risk, but if the PTU failed totally while driving, it would have put our safety for ourselves, and others ' safety at risk. This ... Read more
Incident date: Sep 12, 2024
From September 2024 I have a problem with the engine system make a noise i always make oil change on time and also electric problems and seatbelts problems l know a 2 3 owner off jeep wrangler with the same problem
Incident date: Sep 12, 2024
From September 2024 I have a problem with the engine system make a noise i always make oil change on time and also electric problems and seatbelts problems l know a 2 3 owner off jeep wrangler with the same problem
Incident date: Sep 12, 2024
From September 2024 I have a problem with the engine system make a noise i always make oil change on time and also electric problems and seatbelts problems l know a 2 3 owner off jeep wrangler with the same problem
JEEP
GRAND WAGONEER
(2022) - STRUCTURE:BODY
Sep 7, 2026
Incident date: Sep 7, 2026
My 2022 Jeep Grand Wagoneer has been subject to an open safety recall involving the rear passenger-side window trim since I purchased the vehicle in 2025. I scheduled and attended numerous appointments with the authorized Jeep dealership seeking completion of the recall repair, but the defect was never remedied. On September 7, 2026, my husband was driving the Grand Wagoneer while I followed behin... Read more
Incident date: Sep 7, 2026
2019 Jeep Wrangler JLU experienced intermittent CAN-C communication failure. Vehicle has repeatedly experienced simultaneous loss of multiple electronic systems. On September 7th 2026, while driving, vehicle unexpectedly lost electric power steering, windshield wipers activated without command, ABS/TPMS/ESC warning lights illuminated, and vehicle subsequently would not shift into gear after stoppi... Read more
Incident date: Sep 7, 2026
2019 Jeep Wrangler JLU experienced intermittent CAN-C communication failure. Vehicle has repeatedly experienced simultaneous loss of multiple electronic systems. On September 7th 2026, while driving, vehicle unexpectedly lost electric power steering, windshield wipers activated without command, ABS/TPMS/ESC warning lights illuminated, and vehicle subsequently would not shift into gear after stoppi... Read more
Incident date: Sep 7, 2026
2019 Jeep Wrangler JLU experienced intermittent CAN-C communication failure. Vehicle has repeatedly experienced simultaneous loss of multiple electronic systems. On September 7th 2026, while driving, vehicle unexpectedly lost electric power steering, windshield wipers activated without command, ABS/TPMS/ESC warning lights illuminated, and vehicle subsequently would not shift into gear after stoppi... Read more
JEEP
GRAND CHEROKEE
(2025) - TIRES
Sep 7, 2026
Incident date: Oct 16, 2025
Have had two different tires with golf ball size knots come up on sidewall
Incident date: Mar 5, 2026
On approximately 95% of my driving trips, my 2024 Jeep Wrangler 4xe suddenly and unpredictably loses acceleration or drive power. When I press the accelerator, the vehicle does not respond or accelerate normally. A warning then appears stating that electric mode is unavailable. After several seconds, the vehicle begins operating normally again. There is no apparent pattern, and this has occurred w... Read more
JEEP
GRAND CHEROKEE L
(2026) - VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sep 7, 2026
Incident date: Aug 21, 2026
I purchased my vehicle on Monday, 8-17-2026. While I was driving my car on Friday, 8-21-2026, I heard a loud explosion, which later I discovered the sunroof had shattered! I was the only vehicle on the road at that time! This should not have happened to a new vehicle a week old! The dealership is NOT taking any responsibility at all! This is a factory defect! My insurance should not have ... Read more
Incident date: Sep 6, 2026
The problem is reoccurance in short periods of time. I had an alignment done at 14,000 miles, then at about 20,000 miles when the tires were replace. Now, the car has 34,000 miles and requires another alignment due to excessive tire wear on the inner portion of the tire. The car has only been driving under normal driving conditions for the area; 95% highway driving. There haven't been any impacts ... Read more
Incident date: Sep 6, 2026
The problem is reoccurance in short periods of time. I had an alignment done at 14,000 miles, then at about 20,000 miles when the tires were replace. Now, the car has 34,000 miles and requires another alignment due to excessive tire wear on the inner portion of the tire. The car has only been driving under normal driving conditions for the area; 95% highway driving. There haven't been any impacts ... Read more
Incident date: Sep 6, 2026
The problem is reoccurance in short periods of time. I had an alignment done at 14,000 miles, then at about 20,000 miles when the tires were replace. Now, the car has 34,000 miles and requires another alignment due to excessive tire wear on the inner portion of the tire. The car has only been driving under normal driving conditions for the area; 95% highway driving. There haven't been any impacts ... Read more
Incident date: Aug 21, 2026
I purchased my 2011 Jeep Patriot as a new vehicle on [XXX] in Fort Collins, Colorado. The vehicle has been appropriately maintained with the only one major repair (throttle body) to date. On [XXX], the ABS, traction control, and brake light on the dash board lit up upon cranking the vehicle and backing out of my driveway. I dropped the vehicle off the next morning for diagnostics at a local Meinek... Read more
Incident date: Aug 21, 2026
I purchased my 2011 Jeep Patriot as a new vehicle on [XXX] in Fort Collins, Colorado. The vehicle has been appropriately maintained with the only one major repair (throttle body) to date. On [XXX], the ABS, traction control, and brake light on the dash board lit up upon cranking the vehicle and backing out of my driveway. I dropped the vehicle off the next morning for diagnostics at a local Meinek... Read more
JEEP
GRAND CHEROKEE L
(2026) - POWER TRAIN
Sep 6, 2026
Incident date: Sep 6, 2026
The turbo lag in this vehicle creates an unsafe condition when trying to turn onto a busy road, street or highway. It’s inconsistent and in the heavy 3 row SUV completely unpredictable. Today my wife narrowly avoided an accident.
JEEP
GRAND CHEROKEE L
(2026) - ENGINE
Sep 6, 2026
Incident date: Sep 6, 2026
The turbo lag in this vehicle creates an unsafe condition when trying to turn onto a busy road, street or highway. It’s inconsistent and in the heavy 3 row SUV completely unpredictable. Today my wife narrowly avoided an accident.
Incident date: Aug 11, 2026
Vehicle began to randomly shut off at low speed while moving, while stopped and also in park. Has not yet happened at high speeds. All occasions are at speeds of less than 5 mph, no MIL. Took to the dealership, diag of faulted aux battery. Battery replaced. Still very randomly will die in gear, at low to no speed, and also in park on occasion. Dealership update software of the BCM, PCM, and DCM. R... Read more
Incident date: Aug 11, 2026
Vehicle began to randomly shut off at low speed while moving, while stopped and also in park. Has not yet happened at high speeds. All occasions are at speeds of less than 5 mph, no MIL. Took to the dealership, diag of faulted aux battery. Battery replaced. Still very randomly will die in gear, at low to no speed, and also in park on occasion. Dealership update software of the BCM, PCM, and DCM. R... Read more