Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Jul 12, 2025

The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 20V260000 (VISIBILITY). The contact stated that while one of the employees was driving at various speeds, the sunroof collapsed. The local dealer was contacted. The vehicle was repaired. The contact noticed that the sun visor was not installed. The contact returned the vehicle to the dealer ho... Read more

Incident date: Jul 12, 2025

The contact owned a 2019 Honda CR-V. The contact stated while driving approximately 48-50 MPH, the Collision Mitigation Braking System engaged while there was no other vehicles nearby and the contact sustained whiplash. The vehicle was taken to the dealer, where the contact was informed that the failure could be related to a crack on the passenger's side of the windshield. The vehicle was not repa... Read more

1 injured

Incident date: Jun 23, 2025

Parked at a red light my rear coil spring popped out of my jeep. Recall was supposedly checked in 6/2023 but it happened on7/2/25. Jeep is saying its past the 2 year warranty

Incident date: Jul 11, 2025

Steering rack is binding, not returning to center after completing a turn. Only 50,000 miles on it.

Incident date: Jul 1, 2025

The passenger side daytime running light vertical led strip in the passenger side headlight assembly has quit working as of 7/11/2025. I noticed that there seemed to be a reduction in the lighting on the passenger side of my vehicle that night. When I checked my vehicle lighting, I noticed that the above mentioned part of the headlight assembly was not working. This seems to be an integral part of... Read more

Incident date: Jul 1, 2025

I was told by my Lincoln dealer that I need to replace the engine on my 2017 MKC. This is due to coolant intrusion issue that seems to be a very common problem with this model. I'm really disappointed, it's a very costly repair ($10,000 +) I only had 85,000 on the car. I was driving on a highway and the car completely shut down. They said the only repair is an engine replacement and are not will... Read more

Incident date: Jul 2, 2025

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the message "4WD Unavailable" remained displayed. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transfer case unit was faulty and needed to be replaced; however, there were no parts available for the repair. The vehicle was not yet repaired. The contact was info... Read more

Incident date: Mar 1, 2025

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the message "4WD Unavailable" remained displayed. The vehicle was taken to the local dealer who diagnosed that that the transfer case unit was faulty and needed to be replaced; however, parts were unavailable. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Camp... Read more

Incident date: Feb 21, 2025

This is a general inquiry on Kia white paint. My paint is chipping off all over my car. They told me it's inherent to white paint. Is this true or are the trying to get away without addressing the problem.

Incident date: Feb 21, 2025

Driving and all of a sudden the engine light comes on while sitting at the light. Went to accelerate and it was like I was driving a stick shift and then it was a big jerk. The car has never done this. Pulled over in a parking lot and then was not able to reverse my car.

Incident date: Feb 21, 2025

Engine light diagnostic Crankcase Ventilation Hose Defective. There was a recall on this but not for my VIN #, why not I'm having the same issues a described in the recall.

Incident date: Jun 14, 2025

Trim piece on back drivers side window has fallen off while driving down the highway.

Incident date: Jul 10, 2025

The Passport is equipped with an auto stop/start engine feature. In the last week, while stopped in traffic in the roadway the engine shut off, but did not turn back on causing the car to stall in traffic for several minutes before I was able to restart it. The vehicle shifted to neutral and wouldn't restart until the power was fully off and the door was opened and closed. Both times I was stu... Read more

Incident date: Jul 13, 2025

The MMI (Multi Media Interface) system is the component that failed. It began repeatedly rebooting, making critical features like Apple CarPlay, navigation, audio controls, and the rear-view camera inoperable. The failure became progressively worse after two separate repair attempts, including a software update. The 5F module, which governs infotainment, has been identified by the dealership as th... Read more

Incident date: Jun 11, 2025

my Kona sputters when I put it in gear EVERY TIME. I have purchased gas at several stations so getting bad gas in the tank cannot be an issue. I’ve also had to replace the coil packs twice within 6 months. December 2024 and July 2025

Incident date: Jun 11, 2025

Was informed from by GM that my vehicle is involved with a recall an still hasn't been repaired

Incident date: Oct 24, 2024

I was driving my 2019 Jeep Wrangler to work and my Jeep started throwing all the things on the dash, Start/Stop lost communication, ABS System lost communication, plus several other issues and I went into limp mode. I had it towed to the dealership to find out what was wrong and they told me it was the ABS Module. That was on Wednesday June 11th, 2025. It was 3 weeks before they got the part. When... Read more

Incident date: Oct 24, 2024

Terminal Box above battery has a black wire that get extremely hot and melts in its receptacle in the terminal box. Have replaced the terminal box and that one was also melted within a few days after installation of the new box.

Incident date: Aug 1, 2024

I have taken my vehicle Ford Country in Henderson NV for this recall. I took my expedition in on June 6. As of today there has been zero work done on this recall. I am repeatedly told that there is nothing that can be done until Ford releases the permanent fix. I have a rental and the service agent at this dealership has been great. I have seen the conversation between him and the recall departmen... Read more

Incident date: Jul 13, 2025

The steering system on my Lexus IS 350 F Sport malfunctioned while driving at high speeds on the highway. Specifically, the steering wheel locked up and would not allow me to turn, which made it extremely difficult and dangerous to control the vehicle. The car is available for inspection upon request. My safety and the safety of others on the highway were seriously endangered. When the steering l... Read more

Incident date: Jul 12, 2025

I am filing a complaint regarding a potential safety defect in my 2024 GMC Yukon Denali (approx. 25,000 miles), which has been in the dealership’s service department for about 30 days due to a faulty valve body in the transmission system. There is currently no estimated date for repair completion due to a lack of available parts. This is the second time the vehicle has been in the shop for the... Read more

Incident date: Jul 12, 2025

The latest recall update to fix the backup camera prove to not work. I still have the same issues as before. You put it in reverse and the camera glitches out… I would say 90 percent of the time.

Incident date: Jul 12, 2025

The drivers seat is 3-6 inches to the right of the steering wheel causing hard steering/handling at times (curves). No accidents involved. Our first long drive with this vehicle. The issue does not sound like a big deal but the drivability is definitely a problem. In my opinion.

Incident date: May 1, 2025

The daytime running lights are already out on a vehicle with less than 50k miles. It is a commonly reported problems with these vehicles and an expensive fix.

Incident date: Jul 8, 2025

While driving, the vehicle radio jumps screens without any user input. When you try to interact with it, it freezes and locks up for a period of time, and then catches up. It is especially worse if a phone is plugged into, leading to distracted driving and a potential safety hazard. According to the dealer it’s a known problem, but Honda has no fix.

Incident date: Jul 8, 2025

So I bought this used from a previous owner check engine light has come on quite a few times and I’ve gone to two separate places and it’s the catalytic converter efficiency coming up. My mechanic did a recall research and found that this specific vehicle not the VIN number had been recalled for issues with this, I would like to get my car added to the recall. I am a single mom. This is my onl... Read more

Incident date: Mar 8, 2025

Brakes went out abs/traction control/tpms lights on. Brake pedal goes to floor 50% of the time. Have to downshift and use engine brake to stop.

Incident date: Mar 8, 2025

Brakes went out abs/traction control/tpms lights on. Brake pedal goes to floor 50% of the time. Have to downshift and use engine brake to stop.

Incident date: Mar 8, 2025

The MMI/ radio shuts off and reboots at least every 5-6 minutes. When it comes back up, I get the error “user hasn’t been detected for some time”. Every time it shuts off it is 30 seconds to a minute where nothing in my MMI is accessible. This began around late June of 2025. No warning lights or error codes have been found. I have not taken it in for diagnosis, as it seems to be software re... Read more

Incident date: Feb 1, 2025

Infotainment system acts randomly, changing to max volume during driving, startling driver. Also changes stations, skips audio programs and distracting driver. Rear view camera has intermittently failed to show video feed when driving in reverse.

Incident date: Dec 30, 2024

Windshield requires replacement with slightest rock hit to it- (2) replacements in first six months of car ownership

Incident date: Jan 19, 2024

What component or system failed or malfunctioned, and is it available for inspection upon request? The valvetrain system failed due to broken rocker arms, which resulted in additional internal engine damage. This failure occurred under normal driving conditions. The affected components have not yet been discarded and are available for inspection upon request.How was your safety or the safety of ot... Read more

Incident date: May 5, 2025

The forward collision warning goes off and automatically slams the breaks, when nothing is in front of it. It does this on highways as well. This could cause accidents. There is been several complaints about the CVT transmission. If they won't recall it, they should have a lifetime warranty. Toyota transmissions used to last. I cannot afford to get a whole new transmission, so I have to sell it t... Read more

Incident date: Jul 11, 2025

I have photos, but unable to up load at this time. Suddenly, 9 different consecutive warning messages with bell associated with each, appeared on the instrument panel. The barrage of these 9 messages continued until I shut the engine off. I was in a very congested parking lot when this began. The Pilot was subsequently checked for codes and battery condition. The evidence suggests the VSA Modulato... Read more

Incident date: Feb 27, 2025

The contact a 2022 Honda Passport. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission hesitated prior to accelerating. In addition, the contact stated that while reversing, the transmission jerked into reverse. No warning lights were illuminated. The contact s... Read more

Incident date: Jul 8, 2025

My multipro tailgate on my 2020 GMC Sierra 1500 unlatched while a trailer was attached and backing up said trailer. The trailer jack post proceeded to buckle the upper part of the tailgate assembly causing extensive damage resulting in over a three thousand dollar repair bill. If the tailgate had released while a child was in close proximity, serious injury may occur. The tailgate has inadvertentl... Read more

Incident date: Jul 11, 2025

When go into reverse, the rear backup camera is unavailable. It pops up a message that it is temporarily unavailable, but the rear camera image does not appear during the time I am in reverse. Sometimes the view switches to the 360 view instead. This problem does not happen every time. Polestar software update version 3.6.4 is suppose to fix this issue, but the problem still remains.

Incident date: Jul 11, 2025

The contact owns a 2022 Kia Telluride. The contact stated that while driving at various speeds, there was a clanking sound coming from the rear of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer was not yet notified of the failure. The failure mileage was 46,000.

Incident date: Feb 28, 2025

A KNOWN faulty camera problem for 100s of Ford EVs. Starts off as very intermediate warnings until it stops working all together. This problem doesn't allow you to use cruise control and a host of other standard safety features. This should be a recall, I can't imagine someone getting hurt or worse because ford isn't getting ahead of this thing.

Incident date: Feb 28, 2025

While driving I noticed my ABS, Traction Control, AEB, and a couple of other lights came on. Upon restarting my car it was still there but the lights went away on their own after a few minutes of driving. They have been periodically turning and and off as I've driven the past couple of days. I went to the local mechanic shop who performed a diagnostic and found it to be a faulty left rear wheel sp... Read more

Incident date: Mar 19, 2025

My vehicle had a recall: Ford recall 22S06 involves 2015-2017 Ford Mustangs due to a potential issue with the rearview camera. The wiring for the rearview camera may be loose or damaged, causing the camera to display a blank or distorted image. This can reduce the driver's visibility behind the vehicle, potentially increasing the risk of a crash. The dealership at Ford Chapman Automobile claims ... Read more

Incident date: Mar 19, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving 40 MPH, the message to pull over at the earliest safe warning light illuminated. The contact immediately drove the vehicle to the dealer. The contact was informed that there was coolant was leaking into the engine and engine needed to be replaced. The vehicle was not repaired. The contact was referred to the NHTSA Hotline f... Read more

Incident date: Jul 10, 2025

Dear National Highway Traffic Safety Administration, I am submitting this complaint regarding a persistent and concerning issue with my brand-new 2025 Genesis GV70. Since shortly after purchasing the vehicle in April 2025, I’ve experienced a loud metal-to-metal noise when reversing down my driveway — an incline where the issue consistently presents itself. Timeline of Events: June 9, 2025 – ... Read more

Incident date: Mar 8, 2024

While driving multiple issues presented themselves. First was a drivers screen warning light. It said Drivetrain Malfunction-Power Reduced. I was on a 1000-mile road trip and wisas well into the trip. I kept driving without any operating issues with the exception of having steering wheel button controls malfunctions also. They included cruise control cancel button not working. The slow down button... Read more

Incident date: Jun 16, 2025

Rear camera displays unavailable when reversing intermittently despite software revision attempts to remedy.

Incident date: Jul 9, 2025

Odometer Fraud. The contact purchased a 2022 Chevrolet Tahoe. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 55,305 and at the time of registration, it was discovered that the mileage was 88,822.

Incident date: Jul 9, 2025

Rear differential. This part will be available after removal. This put me at risk of potentially locking up while driving. According to the dealership, Faulkner Cadillac, "found rear differential bearings damaged, causing noise in the rear end. The Rear Differential will need replaced." There were no warning lights, but there was noise - a new, not normal noise I noticed two weeks prior to the di... Read more

Incident date: Jul 9, 2025

The steering wheel has a piece of high-reflective chrome as does the entire front dashboard (and high reflective trim of the speaker on the top of the dash). When the sun is high in the sky, depending on the angle of car, the sun creates a BLINDING reflection in the driver's eyes. I almost got in to accident because of this. They need to find a solution to replace those high-reflective parts of... Read more

Incident date: Mar 30, 2019

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and the passenger's side windshield exterior A-Pillar trims were loose. The vehicle was taken to the dealer, where it was inspected, and the contact was provided an estimat... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog