Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Oct 9, 2024

My 2012 Toyota Sienna having problem while braking on highway 65mph or above, when i hit brake it's start shaking so bad and brake doesn't work properly. i believe it is sway bar link or lower control arm. even i had replaced once, it didn't helped and again i claimed warranty and replaced other set, but still having same issue.

Incident date: Oct 9, 2024

Incident date: Jul 6, 2025

My car is part of a recall with Ford Motor Company - customer satisfaction recall 21N12 - I HAVE A COOLANT LEAK WHICH CAN CAUSE FIRE, and dealership refuses to help because my VIN number doesn"t show up as being affected. However in a letter mailed out by Ford Motor Company it states my vehicle is in fact covered under the saftey recall.. original recall letter was for 2013-2028 ford fusion ec... Read more

Incident date: Jul 6, 2025

P146B (EVAP Purge Pump System Performance) engine code started occurring around 50,000 miles. This is similar to the recall for 2019-2020 Chevy Silverado, Cadillac XT4, and GMC Sierra 1500 covered by N202324990.

Incident date: Jul 1, 2025

The contact owns a 2015 Kia Optima. The contact stated while attempting to accelerate from a stop light, the vehicle stalled and failed to restart. The vehicle was later towed to the local dealer who diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 126,000. The VIN was not availab... Read more

Incident date: Jul 8, 2025

There was a loud sound coming from the driver’s side. I was told it was the wheel bearing & it sized to the axle & the entire hub/wheel bearing knuckle needed to be changed as well as the axle on the driver’s side. I was told it was dangerous to drive. Upon further inspection the mechanic told me the passenger side was seized to axle too so the same job will need to be done to the passenger ... Read more

Incident date: Aug 2, 2023

While attempting to reverse in vehicle, if you look over your shoulder to reverse, the car will intermittently turn off. There have been multiple instances on different surfaces where this has happened. The driver seat was occupied, restrained, looking over right shoulder primarily to reverse and the vehicle turns off. This is a huge safety issue, what if you are halfway into a roadway, triple che... Read more

Incident date: Mar 16, 2025

The car doesn't start after overnight, or after a period of no usage for a certain time. Push button doesn't start the engine, it takes 25-30 attempts to get it started. It keeps happening almost every day.

Incident date: Mar 16, 2025

Incident date: Jul 3, 2025

The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, there was white and bluish smoke coming from the exhaust pipe. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mil... Read more

Incident date: Jan 1, 2025

On a trip on 7/3/2025 out of state the engine failed due to a blown head gasket , which is the third engine related problem I have experienced . Other issues include: Broken exhaust valve spring, cracked oil filter housing. With being the original owner and having only 84,000 miles I feel this has to be an issue Jeep is having with my engine 3.6 Liter V6. I am lodging a formal complaint to hopeful... Read more

Incident date: Feb 15, 2025

On 01/03/24, the vehicle stalled and smoked on the Suncoast Parkway. All dashboard warning lights and messages illuminated, and the vehicle entered emergency park mode. OnStar was contacted and the vehicle was towed to Jenkins Chevrolet in Homosassa, FL. The failure was linked to a broken pulley and belt system that damaged the ECM and wiring harness. No DTCs were pulled, and mileage in/out was 80... Read more

Incident date: Jul 6, 2025

THE AUTOMATIC EMERGENCY BRAKING (AEB) SYSTEM WITH PEDESTRIAN DETECTIONB WARNING LIGHT COMING ON IN MY CAR. NO, I DONT FEEL MY SAFETY WAS AT RISK AT THAT TIME NO, IT HAS NOT BEEN REPRODUCED OR CONFIRMED. WE DID TAKE THE VEH TO NISSAN OF GREENVILLE, TX AND WAS TOLD THERE WAS NOTHING THEY COULD DO ABOUT IT SINCE THE LIGHT WAS NOT ON AT THAT TIME AND DWAS TOLD THE SENSOR MIGHT BE DIRTY, OR THAT THE... Read more

Incident date: Jul 9, 2025

Odometer Fraud. The contact purchased a 2019 Nissan Rogue. The contact stated that while in the process of adding the vehicle to the insurance policy, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 65,298, and while the vehicle was being added to the insurance policy, it was discovered that the mileage on the... Read more

Incident date: Jul 15, 2025

The infotainment system in the car has suffered from screen delamination, which is apparently common with these models. This has left the touchscreen both non-responsive to touch as well as randomly selecting items on the screen, rendering it unusable. This is a safety issue because the only way to deactivate Reverse Automatic Braking and the rear parking sensors is through the touchscreen. Bein... Read more

Incident date: Jul 2, 2025

When I press the gas pedal halfway or 3/4 nothing happens - which is really bad in heavy traffic situations. On the highway, I floored it and the RPM was racing but it wouldn't shift up, so the engine was racing but there was no acceleration at all. I backed off and accelerated lightly, it would speed up. Scary. I have stomped on the accelerator it will rev to between 4 and 5 thousand rpms never ... Read more

Incident date: Jul 2, 2025

The contact owns a 2021 Ford F-150. The contact stated that while driving at various speeds, there was an abnormal knocking or ticking sound coming from the engine compartment. The contact stated that while depressing the accelerator pedal, the sound became louder. The contact stated there was no warning light illuminated. The contact had the vehicle towed to a local dealer. The dealer diagnosed t... Read more

Incident date: Jul 11, 2025

My 2018 Nissan Armada (VIN: [XXX] ) has been experiencing no-start issues consistently for the past three years. Two years ago, I purchased a new battery from a Nissan dealership after being told the existing one had failed. Despite that replacement, the problem persisted and continues to this day. The vehicle intermittently fails to start, often producing only a click sound even though the batter... Read more

Incident date: Jul 15, 2025

Purchased a 2011 toyota venza almost 28 days ago. I haven't even made my first payment for my car loan. The rain here in florida has shown that it is raining inside my vehicle. I have contacted the dealer, I have contacted my insurance company. I have done research and it's a known issue with this vehicle. I need help in correcting this. I am not driving the vehicle because it was shorting out the... Read more

Incident date: Aug 1, 2020

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while driving at an undisclosed speed and attempting to stop the vehicle, the brake pedal was depressed and went all the way to the floorboard however, the vehicle failed to immediately stop. The contact stated that after pumping the brake pedal repeatedly the vehicle came to a stop. The ABS warning light was illuminated. The vehicle w... Read more

Incident date: Jul 5, 2025

Wiring harness to rear window defogger melted causing the rear window to crack and shatter. Safe lite replaced the window and recommended the harness not be reconnected. Told me it was not uncommon. Vehicle was not being used at the time. It was in my driveway when the window blew outward. Inspected by Safe lite, Reported to Liberty Mutual. No warning light, rear defogger was not in use, car was ... Read more

Incident date: Jul 5, 2025

This seems to be a very common and serious issue with Hyundai vehicles. 2013 Hyundai Elanta, believed to be a frequent crankshaft position sensor issue. When driving the car, they vehicle will feel that it is losing power. When coming to a stop the engine will idle so low that it feels like it will stall or it does stall. The tachometer registered zero RPM's, even when accellearting. Attempting ... Read more

Incident date: Jul 5, 2025

Incident date: Jul 11, 2025

The contact owns a 2024 Ford F-150. The contact stated that while driving at an undisclosed speed, the oil change warning light illuminated. The service warning light was reset but the issue became a regular occurrence. The vehicle was taken to the dealer, and the contact was informed that the service light needed to be reset each time the light became illuminated. The vehicle was not repaired. Th... Read more

Incident date: May 15, 2025

I am experiencing an ongoing issue with the gear shifter in my 2022 Chevy Malibu. The car frequently fails to recognize when it is in Park, even when the shifter is visibly and physically in the Park position. This results in the vehicle not shutting off properly, and I often receive a “Shift to Park” warning message. At times, it takes me several minutes of wiggling or moving the shifter bac... Read more

Incident date: May 15, 2025

I bought my truck less than a year ago. I found out that the recall (23530) repair on my truck had been completed about 2 months prior to me buying it from another dealership. I took it to a local dealership last week (July 3rd) for the diagnostic and the findings were obvious. Water/moisture in the light that shorted out the right side lights and causes the camera to flicker like a strobe light. ... Read more

Incident date: Jul 1, 2025

The contact owns a 2017 Ford F-150. The contact stated that while attempting to start the vehicle, the contact heard a knocking sound coming from the engine. A dealer was contacted. The vehicle was taken to the dealer, and it was determined that the cam phaser needed to be replaced. The vehicle was not repaired. The contact was relating to the failure of Customer Satisfaction Program 21N03: (GTDI ... Read more

Incident date: Jul 1, 2025

The contact owns a 2013 Dodge Ram 1500. The contact stated that while coasting to an idle stop at a red light, the Anti-lock Braking System (ABS) warning light illuminated. The vehicle was taken to the dealer, who diagnosed that the ABS module had failed. The dealer still had not received the part due to the part being on back order. After having the vehicle diagnosed while driving approximately 7... Read more

Crash

Incident date: Jul 1, 2025

Volvo xc40 recharge back up camera views Front, Left and right side, rear Views don’t show any video view. Instead I get a black screen with 4 yellow circles with a camera in the center of the circle and a diagonal line through the circle…signifying an inoperative camera

Incident date: Jul 6, 2025

Multiple brake warning lights came on while driving vehicle

Incident date: Jul 13, 2025

Subject: Possible Design Flaw in Accelerator Pedal – Kia Soul 2015 Dear Kia/NHTSA Representative, I am the owner of a 2015 Kia Soul and would like to report a concern regarding the design of the accelerator pedal. I have observed that when the vehicle is turned on and in “Park” mode, the accelerator pedal can be easily pressed unintentionally simply by moving the foot slightly while seekin... Read more

Incident date: Jul 13, 2025

KIA AMERICA, INC. IS RECALLING CERTAIN 2021-2023 SELTOS AND SOUL VEHICLES. THE PISTON OIL RINGS MAY HAVE BEEN MANUFACTURED INCORRECTLY, WHICH CAN RESULT IN ENGINE DAMAGE. Safety Risk ENGINE DAMAGE CAN CAUSE A VEHICLE STALL OR FIRE, INCREASING THE RISK OF A CRASH OR INJURY. After i was told about my recall i took my car to the Vineland new jersey Kia dealer. The look at my car and find 6 more re... Read more

Incident date: Jul 1, 2025

Car began to make clicking noise which turned into a louder “dying” sound. Car completely stopped, and had to get towed. I was told the engine failed due to parts from the recall.

Incident date: Aug 22, 2024

While driving at normal speed, the vehicle suddenly began to shudder and produce unusual mechanical noise. Within seconds, the car lost all ability to accelerate despite pressing the gas pedal. The vehicle lost power in live traffic and had to be coasted to the side of the road. There were no warning lights, no error codes, and no fluid leaks. This was a sudden, dangerous failure. A family member... Read more

Incident date: Aug 22, 2024

The transmission control valve is taking over the truck. It is a huge safety concern. You have NO CONTROL over the vehicle when it happens.

Incident date: Jun 19, 2025

The transmission control valve is taking over the truck. It is a huge safety concern. You have NO CONTROL over the vehicle when it happens.

Incident date: Jul 14, 2025

The contact owns a 2019 Ford Mustang. The contact stated that while driving at an undisclosed speed, it was extremely difficult to see through the rear glass. Upon closer inspection, the contact became aware that the rear glass made objects appear warped. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufa... Read more

Incident date: Jun 20, 2025

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, leaving the contact stuck in the middle of the roadway. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicl... Read more

Incident date: Jun 20, 2025

I own a 2014 Ford Fiesta. On June 23, 2025, I brought my car to McCarthy Ford in Chicago due to a check engine light and other concerns. I told them I didn’t know what was wrong and paid for a diagnosis on my car. They fixed the hood and only mentioned the issue with my catalytic converter, which I could not afford to repair at the time. However, they never mentioned or inspected the Transmissio... Read more

Incident date: Jan 31, 2025

1) Transmission sticks and doesn't shift at higher speeds, had dealer look at could not replicate. I have had many instances of this happening. Safety issue is this usually happens when accelerating to get on freeway or passing someone and then I need to back off gas pedal to get it to change gears 2) Anti collision warning goes on for no reason - has not engaged brakes. Safety issue is both ti... Read more

Incident date: Jul 9, 2025

The contact owns a 2017 Ford Escape. The contact stated when the vehicle was started, there was an excessive amount of white smoke coming from the exhaust pipes. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The conta... Read more

Incident date: Jul 12, 2025

My vehicle was one that was showing symptoms of the current recall. It was still under investigation for recall at the time. That was in February, I have not been able to drive the vehicle due to the brake lights illuminating and never giving correct readings to other drivers. With small kids I do not want to cause a crash. There is still no solution or remedy for the recall while I have a car I c... Read more

Incident date: Jun 19, 2025

I purchased a new 2024 Mustang GT. Shortly after I experiences a dead throttle. The car would coast to a near stop and pushing the gas pedal multiple times had no effect. This has happen more than 4 times now. It was taken into the dealership twice. The first time the car was kept for a week and returned with no problem found. The second time is was returned more quickly again with no problem fou... Read more

Incident date: Jun 19, 2025

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 65 MPH, the transmission slipped into neutral, and the check engine, ABS, and traction control warning lights illuminated. The message "Service Transmission" and "Service Parking Brake" were displayed, and the vehicle lost automotive power. The contact pulled over and restarted the vehicle. The vehicle was taken to a local dea... Read more

Incident date: Apr 15, 2025

Just had the engine replaced for the oil consumption done in 2022. They did not replace the motor mounts at that point. But now they are saying those are leaking and my fuel pump has also gone out.

Incident date: Jun 8, 2025

23540 r Tire sidewall separated and burned up while traveling on the highway.

Incident date: Jul 2, 2025

Transmission Component: M5T: TRANSMISSION AUTO 8 SPD, 8L45 available for inspection. The vehicle shakes badly and shudders during acceleration and causes a brief inability to accelerate, often at higher speeds and with a great deal of rumbling and vibration. No other warning lamps, messages, or symptoms. The problem first appeared about 2 months ago. I recognized it as a persistent problem, and ... Read more

Incident date: Jul 2, 2025

The door lock actuators in my 2021 Nissan Sentra have malfunctioned, causing my doors to unexpectedly lock or unlock. Three of the four doors are affected, including the front driver's side door and both back doors. This is a serious safety concern that can potentially lock me inside the car. This can make it difficult to leave the vehicle during an emergency. It has also put my vehicle at risk fo... Read more

Incident date: Jul 12, 2025

Car would not start at certain times without warning. Sometimes putting us in an unsafe location. Finally vehicle was in a public parking and would not start and had to be towed to Ford dealer. The fuel pump and some other issues failed. Repair shop said it would happen with low gas, but we had over a half a tank. Total cost of bill without tow was $2132.02. Vehicle had 45,015 miles.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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