Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: May 28, 2025

While driving on highway going 65 MPH my car 22 Hyundai Tucson SEL dashboard lights turned red and shut off on the highway with no warning, was not able to put in park for 10 minutes. My safety was put at risk, the vehicle stopped mid drive on the highway with other vehicles. Dealership has not fixed or looked at the issue.

Incident date: May 28, 2025

Incident date: May 1, 2025

The contact owns a 2016 BMW 228I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the iss... Read more

Incident date: Jul 21, 2025

The contact owns a 2005 Hummer H2. The contact stated that while parking in the mountains, the vehicle was in the park position, and it unexpectedly rolled and stopped at a boulder. There were no warning lights illuminated. The door hit the driver and knocked him to the ground, and he sustained an injury to his head, but medical attention was not provided. Another person on an ATV provided a jump ... Read more

1 injured

Incident date: Jul 12, 2025

Ok.... So, if anyone reads about Hyundai Electric line.... Ionic series... they would know that since Day 1, Hyundai has had problems with their electrical system. It 1st started with the system never charged the onboard standard 12V battery. I had to purchase Jumpstart boxes, I couldn't run my car ever on acc bc since day 1, my car has never been charging the onboard 12v battery. This cau... Read more

Incident date: Jul 12, 2025

We have been trying to get Safety Recall Notice 24S02/NHTSA recall 24V031 accomplished by our Ford dealership for several months and they say that the parts required are on back order from Ford. My complaint with Ford Motor Company is not having the parts needed for the dealerships to comply with the recall. Currently, the parts are on an emergency order from the dealership. The part on the righ... Read more

Incident date: Jul 27, 2025

They never did the second step of the recall for brake padel collapse and the car still not stopping properly or gripping when stopping even when your foot all the way to the floor. Still give you a hard time to stop the dodge hornet rt and its not safe to drive with defective camera that they say the dealer ship cant fix at all and won't fix it

Incident date: Jul 28, 2025

Car gives me emergency brake warnings about imminent collision maybe once or twice a week with nothing in front of me what so ever and once even straight up just brought me to a complete halt in the middle of the road with absolutely nothing in the road. The dealership basically told me it was a known issue and that “some models are more sensitive than others” and that they will be doing nothi... Read more

Incident date: May 24, 2025

Odometer Fraud. The contact owns a 2007 Honda Accord. The contact purchased the vehicle from a private seller on July 27, 2025. The contact stated that the advertisement and the odometer indicated that the mileage was 151,640. The vehicle was driven to the contact's residence. The contact purchased a Carfax report which indicated that the last service date was October 22, 2024, at the Nevada Depar... Read more

Incident date: Jul 20, 2025

The contact owns a 2020 Nissan Rogue. The contact stated that while the vehicle was parked, the rear passenger’s side occupant was unable to release the seat belt buckle. After an extended attempt to assist, the contact observed that the seat belt continued to tighten and would not release, prompting the contact to cut the seat belt strap. No warning lights were illuminated. The vehicle was not ... Read more

Incident date: Jul 20, 2025

The paint has severely faded, chipping, and it is not from environmental factors- I have less than 30,000 miles on a 2016 Buick Verano. There are multiple websites confirming other consumers have had the same issues with their 2015/2016 Buick Verano.

Incident date: Jul 20, 2025

The contact owned a 2010 Chevrolet Silverado 1500. The contact stated that while her son was driving at 40 MPH, when the vehicle in front stopped suddenly, the contact's vehicle rear-ended the vehicle. The contact's vehicle came to a stop from the impact. No warning lights were illuminated. The driver’s and passenger’s side air bags did not deploy. A police report was filed. The paramedics wer... Read more

Crash 2 injured

Incident date: Jul 19, 2025

Dear National Recall Team, I am writing to report a recurring and potentially hazardous issue with my vehicle that has not yet been addressed through a recall. Since July 2024, I have experienced a problem with the steering wheel intermittently getting stuck, accompanied by a rattling noise from the left side of the vehicle. During a routine oil change, I asked the service technician to inspect ... Read more

Incident date: Jan 20, 2025

The contact owns a 2012 Ram 1500. The contact stated that while his son was driving approximately 50 MPH, there was an abnormal thud coming from the vehicle. The contact stated that his son was unaware of a warning light being illuminated and continued driving to his destination. The contact was informed that the vehicle muffler might have fallen off the vehicle. The contact drove to his son's wor... Read more

Incident date: Jan 20, 2025

The contact owns a 2019 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted from drive(D) to park(P) independently. After shifting back to drive(D), the vehicle returned to normal functionality, but the failure became a regular failure. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be... Read more

Incident date: May 15, 2025

The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to an independent mechanic, where a code reader determined that there was a misfire in cylinders #1 and #3. The vehicle was taken to a dealer, where the engine misfires were confirmed, and the engine's long block needed to be replaced. Upon invest... Read more

Incident date: Apr 28, 2025

The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving at undisclosed speeds, the glare of the sun entering through the windshield was distracting while driving. Neither a dealer nor an independent mechanic was contacted. The contact stated that after shifting to drive(D), the rearview camera failed to turn off as needed. The vehicle was not taken to the dealer or an inde... Read more

Incident date: Jul 1, 2025

The contact owns a 2012 Ford Fusion. The contact stated that while driving 30 MPH and attempting to make a left turn, the vehicle lost power steering functionality, and the steering wheel became firm. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was ... Read more

Incident date: Jul 28, 2025

The contact owns a 2022 Ford Explorer. The contact’s son started the vehicle and became aware that the "Cylinder Head Temperature Overheated" message was displayed on the instrument panel while the vehicle was parked in the driveway. The vehicle was towed to the dealer, who diagnosed that the engine and engine cooling system had failed due to water leaking into the turbo. The dealer stated that ... Read more

Incident date: Jul 17, 2025

The contact owns a 2015 Infiniti QX80. The contact stated that on several occasions while driving approximately 20-25 MPH, the vehicle lost power, the engine revved abnormally, and the transmission failed to shift as intended. There were no warning lights illuminated. The vehicle was taken to a dealer; however, the cause of the failure was not duplicated. The manufacturer was not notified of the f... Read more

Incident date: Jun 1, 2025

The contact owns a 2017 Hyundai Tucson. The contact stated that while attempting to accelerate, the transmission failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact stated that while driving approximately 25-30... Read more

Incident date: Feb 1, 2025

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Incident date: Feb 1, 2025

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Incident date: Feb 1, 2025

When driving on long curves my steering sticks and I need to correct it by turning the wheel slightly inorder to continue on the road. It feels like it could lose control and veer off the road causing an accident. It is both frightening and dangerous to feel the steering stick and not possibly be able to be corrected. i took my car to my local Honda dealer and to diagnose the problem it would... Read more

Incident date: Jul 26, 2025

[XXX] - The brakes on Hyundai Palisade make grinding sound when backing out of my driveway. [XXX] - The brakes on Hyundai Palisade make grinding sound when as I was turning into the bay at car wash. [XXX] - As I was approaching stop sign brakes made grinding sound, vehicle was not slowing down and I had to pump the brakes 3 times. The brake pedal went all the way to the floor. If another car w... Read more

Incident date: Jul 26, 2025

Service Trailer Brake message constantly displays on the dash. But I don't haul trailers.

Incident date: Jul 10, 2025

My dash is a christmas tree, been to 3 shops. Many codes are popping up ans showing needs turbocharger. Honda wants almost 3000 to fix. Drives fine but so many lights. I have tons of codes popping up. So many other car owners with same issue.

Incident date: Jul 10, 2025

Shift to park error message consistently displayed forcing repeated restarting of the vehicle so that it finally recognized that the vehicle was in park and would unlock the doors for safe exit from the vehicle. This was a known issue by General Motors and they have 2 class action lawsuits filed n the states of Ohio and Tennessee for this issue with well over 110,000 vehicles affected. General M... Read more

Incident date: Jul 10, 2025

I was involved in an accident. My car was moving at less than 10 MPH and the other driver hit the front drivers side, at the driver side wheel area, at about a 90 degree (t bone direction) angle while traveling an estimated 30-35 MPH. The front end of my automobile was obliterated, grill was gone, and my vehicle was turned 90 degrees to the right after impact. The passenger front door could barely... Read more

Crash

Incident date: Jun 25, 2025

Rusting frame, no specific incident date. Used today’s date.

Incident date: Jun 25, 2025

Infotainment system on multiple occasions has started to have lag. Once the lag is present dragging fingers across the main infotainment screen ie navigating a map will cause the vehicle to disengage adaptive cruise/highway assist while driving at any speed. This can also be noted when as the audio output will go out at the same time. Swiping multiple fingers fast as in rubbing something off the s... Read more

Incident date: Jul 8, 2025

My 2017 Hyundai Sonata has a major oil consumption problem. The car does not leak oil. It burns oil average 3000 miles. I have to add 5 to 6 quarts of oil every time I bring it to the shop and ask about it they tell me Hyundai has a problem with one of their engines, I see the recall on other models, but not my model. it’s been ongoing for about a year.

Incident date: Jul 27, 2025

I am reporting a recurring coolant system issue that raises safety concerns. My 2022 VW Atlas has triggered the coolant warning light several times since new. A dealership eventually replaced the head gasket under warranty, yet the warning returned again months later. At the most recent service visit, a pressure test showed no leak, and I was told the problem was likely "air bubbles" — the same ... Read more

Incident date: Jun 9, 2025

It feels like the engine is starting to cut out and as soon as that happens, the electronics in the car seem to start fighting each other. They adaptive steering and the lane assist it feels like they don’t work together anymore and I’m always fighting it or it won’t stay in the right lane and the car jerks from line to line. If I turned the lane assist off then it drives OK but the engine s... Read more

Incident date: Jun 9, 2025

Incident date: Feb 15, 2025

Hybrid electric system warning light on while driving with my family on the highway, difficulty with the rear seat headrests, fresh engine oil residue on the underbody. On two occasions, the vehicle remained on and was unresponsive, and all the lights on the dashboard came on, displaying lights and warnings for faults in the hybrid system and battery. It didn't respond when I tried to turn it off.... Read more

Incident date: Jul 26, 2025

The suspension system has failed three times. The entire system has been replaced by the dealership twice under warranty. The most recent failure has not been addressed, as the dealer is now refusing to make further repairs. The suspension issues significantly affect vehicle handling and steering during normal operation. Under heavy acceleration, the vehicle becomes difficult to control, posing a ... Read more

Incident date: Jul 25, 2025

They issued a recall 6+ months ago. They still don’t have the part to repair it - they claim verbally at the dealership and via phone @ Mopar that there’s no risk but that’s not what the recall notice says. The recall notice says that I could lose control of the vehicle while driving or that there could risk of a fire, fluid leakage, loss of parking capability. My wife and kids use this ca... Read more

Incident date: Jul 25, 2025

Frame falling apart the coating peeled off was going to clean it to recoat it but the metal is so far gone took it to a frame shop only to find out it's not drivable anymore GM have to do better with the coating for this trucks

Incident date: Jul 24, 2025

Passenger seat belt won't extend half of the time. We have tried with engine on or off, put it in park and in gear, door open or closed and every other trick. We have pulled the belt straight up and down and every other angle. We have adjusted the height for tall or short riders. We took to the auto dealership, and they said it would not work for them at first then it started to work. We have... Read more

Incident date: Apr 15, 2023

Engine Failure

Incident date: Feb 9, 2025

MMI (infotainment), and the dashboard screen will turn off randomly and reboot every 2 minutes. This is incredibly dangerous as it turns all sound off, and driving visuals like directions, and freezes or reboots, not where you last had it but from a different check point. It has happened while I have been backing up and backup camera has rebooted during backup. Parking Collision has also malfunct... Read more

Incident date: Apr 30, 2025

On or around [XXX] the rear occupant sensor warning light came on. We scheduled a service appointment with the dealership for 7/15/25 at 7:00 a.m.. We were informed later that morning that it was a defective module that could affect the air bags and it wasn’t safe to drive the car. It is 7/26/25 and we still wait on the part. Yesterday we were told by the service department that they didn’t kn... Read more

Incident date: Jul 25, 2025

Transmission shift from 2nd to 3rd gear is extremely violent and inconsistent. This is not a normal "transmission slip" but rather a miscalculation of how much RPM to input post shift. This causes the car to "jump" or slow drastically while driving through city. Typically felt between 25 and 35 mph. When I took car in for diagnostic, the dealership said "oh, that's just how these cars a made. I he... Read more

Incident date: Jul 25, 2025

Drove the car home on July 2nd 2025 and plugged it in. July 3rd unplugged the vehicle got in the car and no start with several different warning lights, Service electric system, service dampening system and vehicle will shut down soon (although it was not even running). Waited about an hour, returned to vehicle and still nothing "no start". Tried again on July 4th and again no start. Call roadside... Read more

Incident date: Jul 25, 2025

Incident date: Jan 10, 2024

Car shuts off, once while in the middle of a turn almost went off road and couldn’t use brake or turn wheel. There were three other times it shut off at red lights and I have to put car in park and press the start button. Two of those times car had just started with oil light, was told that it is linked to the oil and to always keep it full until recall is issued. However yesterday on my way to ... Read more

Incident date: Feb 23, 2025

The auto idle stop caused my Pilot to not restart as I was taking my foot off the brake turning left on a busy road. I had to be towed as my car would not start. The Honda repair center said there is an Engineering Request ([XXX]) trying to gather information about the issue, but no fix other than having to turn off the feature every time I restart the car. I am now extremely concerned about m... Read more

Incident date: Jul 25, 2025

Auto leveling suspension failed 3 times under 40,000 miles traveled. Numerous online complaints point to design flow or parts quality issue.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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