Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Aug 3, 2025
I am writing to report a malfunction in the active headrest deployment system in my vehicle. While driving, the passenger’s side headrest unexpectedly deployed without any indication of an impact or collision, posing a potential safety risk. My wife was in the seat at the time when the unit deployed jarring her head forward. Upon my investigation, it appears that the one of the failure points we... Read more
Incident date: Aug 3, 2025
The transmission surges while accelerating and cruising. Honda issued a service bulletin, 17-014 issued 2/27/2018, to fix the problem for the 2016-2017 models. Mine is a 2019 with the same transmission as the 2016-17 Pilot, the 6AT. The solution to the issue was the same as the 2016-17 Pilot, flushing the transmission fluid three times but now Honda will not issue a service bulletin for the same p... Read more
Incident date: Aug 10, 2024
The vehicle’s Start/Stop system began displaying warning messages and malfunctioning prior to the expiration of the factory warranty. The issue first appeared before 50,000 miles and reappeared at 49,997 miles, when a warning was displayed on the dashboard. The vehicle was taken to an authorized dealer for inspection. A diagnostic review confirmed the need to replace the Start/Stop auxiliary bat... Read more
Incident date: Aug 10, 2024
The vehicle’s Start/Stop system began displaying warning messages and malfunctioning prior to the expiration of the factory warranty. The issue first appeared before 50,000 miles and reappeared at 49,997 miles, when a warning was displayed on the dashboard. The vehicle was taken to an authorized dealer for inspection. A diagnostic review confirmed the need to replace the Start/Stop auxiliary bat... Read more
Incident date: Aug 10, 2024
The vehicle’s Start/Stop system began displaying warning messages and malfunctioning prior to the expiration of the factory warranty. The issue first appeared before 50,000 miles and reappeared at 49,997 miles, when a warning was displayed on the dashboard. The vehicle was taken to an authorized dealer for inspection. A diagnostic review confirmed the need to replace the Start/Stop auxiliary bat... Read more
Incident date: Jul 23, 2025
The backup up camera screen stops working when the car is warm. The screen divides into three columns. As it warms up the columns fail. They become electronically distorted beyond recognition and eventually go black. This backup camera screen is also the touch screen that controls lots of functions of the vehicle. Defroster, climate controlls, radio, hands free phone usage, car settings for l... Read more
Incident date: Jul 23, 2025
Built in TPMS system failing by year 3. Know Freightliner problem. Batteries also dead in TPMS by year 3. “Out of warranty”. Safety issue as tire related incidents one of the largest causes for accidents and death. Freightliner knows they have a bad system but refuses to provide customer service. Well known issue if you look at forums.
Incident date: Jul 23, 2025
Built in TPMS system failing by year 3. Know Freightliner problem. Batteries also dead in TPMS by year 3. “Out of warranty”. Safety issue as tire related incidents one of the largest causes for accidents and death. Freightliner knows they have a bad system but refuses to provide customer service. Well known issue if you look at forums.
Incident date: Aug 1, 2025
Rear brake becomes ineffective after a period of time. The brake becomes soft, spongy and does not work properly. I've had the dealer check the brakes, bleed them, replaced the fluid and it will work ok for a short time but then the problem returns. The pedal needs a lot of pressure to actuate the rear brake and eventually it doesn't really work at all.
Incident date: Jul 25, 2025
I am the second owner to own this car had it for 4 months only 27,000 miles i called my dealer to see about the gear shifting cable recall that happened but they said it was fixed in 2019, my car was driving fine now it is no longer shifting out of park i think the recall was not done correctly
Incident date: Jul 27, 2025
My daughter was in an accident where she struck another vehicle. She was traveling between 35-40 mph. Her airbag did not deploy. Her face and chest struck the steering wheel. She suffered a concussion and whiplash.
Crash
1 injured
JEEP
GRAND CHEROKEE
(2019) - Chest Clip, Buckle, Harness
Aug 2, 2025
Incident date: Mar 1, 2025
The harness on my child's Nuna RAVA loosened during a 30 minute drive home (highway and downtown driving) in May of 2025. I learned later that month that there is a recall on Nuna Ravas for that exact reason. It is available for inspection. My child was not properly secured, and I did not know it until we got home; he could have been killed or seriously injured had we gotten into a collision on... Read more
Incident date: Jul 9, 2025
As I was driving southbound on I five in the state of Washington in Stanwood area 8:00 AM my sunroof exploded, causing me to swerve into other lanes and a distraction for other drivers There were no warnings. The sunroof was in a close position, not being used. The vehicle went into repair today being August 1. We did take pictures. Had there been cars directly on either side of me accident would ... Read more
JEEP
GRAND CHEROKEE
(2023) - ELECTRICAL SYSTEM
Aug 2, 2025
Incident date: Jul 22, 2025
Tailgate experienced issues with not unlatching when button is pushed and also unlatching when button is not pushed.
JEEP
GRAND CHEROKEE
(2023) - FUEL/PROPULSION SYSTEM
Aug 2, 2025
Incident date: Jul 22, 2025
Absolutely. Here is the revised, anonymous version of your NHTSA complaint about the acceleration and incline issue—with all identifying info removed: ⸻ Component/System: Engine performance and drivetrain. My 2020 Nissan Armada experiences repeated loss of power when accelerating, especially on inclines or under load. The RPMs spike erratically, but the vehicle does not gain speed and often ... Read more
JEEP
GRAND CHEROKEE
(2023) - ELECTRICAL SYSTEM
Aug 2, 2025
Incident date: Jul 22, 2025
Here’s a full response you can paste into the NHTSA.gov form text box that directly answers all of the questions shown in your screenshot: ⸻ Component/System: The battery and electrical charging system on my 2020 Nissan Armada have repeatedly failed. The vehicle experiences sudden and unexplained battery drain even after regular driving. The vehicle is available for inspection upon request. ... Read more
JEEP
GRAND CHEROKEE
(2015) - SUSPENSION
Aug 1, 2025
Incident date: Jul 29, 2025
Bought the trailer brand new. One of the leaf springs completely snapped and broke while driving on a smooth road. Trailer was not overloaded. Leaf springs were replaced twice by warranty with the same parts and the springs were flat and W shaped each time. The are supposed to be U shaped. The part they are installing on the trailers are not sufficient and going to cause death or injury. Photo inc... Read more
JEEP
GRAND CHEROKEE
(2015) - POWER TRAIN
Aug 1, 2025
Incident date: Jul 29, 2025
My wife drove to and from a doctor's appointment. When she went to leave the vehicle did a hard jolt and would not drive anymore. There was no indication or prior warning lights about the transmission. Had it towed to a shop. Did my research and between 2016 -2018 there was a known issue with power trains on the Dodge Grand Caravan.
Incident date: Feb 6, 2025
Ive tried to get my recalls fixed since I bought the car 2 years ago, Jeff Wyler Kia Eastgate Ohio has given me the run around, at least 5 attempts of no call backs or prolonged appointment dates not having me on record, my car breaks down I pay for diagnostic blown engine, I pay to have it towed to Jeff Wyler Kia Eastgate Ohio, it's been there for 5 weeks and they still have not done a diagnostic... Read more
JEEP
GRAND CHEROKEE
(2025) - UNKNOWN OR OTHER
Aug 1, 2025
Incident date: Jun 21, 2025
I get a shift to park warning after putting the car into park. I’m not able to turn the car off, this has drained the battery and caused safety issues for me and my child
JEEP
GRAND CHEROKEE
(2025) - ELECTRICAL SYSTEM
Aug 1, 2025
Incident date: Jun 21, 2025
I get a shift to park warning after putting the car into park. I’m not able to turn the car off, this has drained the battery and caused safety issues for me and my child
JEEP
GRAND CHEROKEE
(2025) - SERVICE BRAKES
Aug 1, 2025
Incident date: Jun 21, 2025
The antilock system activates on dry pavement at low speeds, often when decelerating to stop before leaving a parking lot. Braking distance is increased from about 5 expected feet to 12-15 feet. This is scary as it could put the vehicle into cross traffic. It has happened about 1/month so far
JEEP
GRAND CHEROKEE
(2019) - ELECTRICAL SYSTEM
Aug 1, 2025
Incident date: Aug 1, 2025
Vehicle stalls and loses all power while driving. Vehicle comes to an abrupt halt.
JEEP
GRAND CHEROKEE
(2020) - POWER TRAIN
Aug 1, 2025
Incident date: Jun 6, 2025
The contact owns a 2020 Ford F-150. The contact stated that while the vehicle was locked and parked on the street with the engine running and unoccupied, the transmission erroneously shifted into gear and the vehicle drove forward. The contact stated that the vehicle crashed into another parked vehicle and landscaping and missed crashing into another vehicle that was driving in the opposite direc... Read more
Crash
Incident date: Aug 1, 2025
The contact owns a 2024 Acura MDX. The contact stated the messages "Parking Sensor Failure - See Dealer", "Brake Performance Failure" and "Brakes May Be Reduced - See Dealer" were displayed. Additionally, the Forward Collision Avoidance sensor would alert the contact of a potential collision erroneously. The vehicle was taken to the dealer, where the computer systems were reset, and the front bum... Read more
Incident date: Jul 12, 2025
Loud slashing noises behind the dashboard and check engine light stating misfirecylinder two. Entire engine had to be replaced because of warping and coolant enter intrusion into cylinder two. This has been a known problem for years with Ford on this particular engine and no recall. Ford will not stand behind their engine. The repair shop that we had the new engine replaced has done three Ford eng... Read more
Incident date: Jul 12, 2025
The contact owns a 2021 Ford Bronco. The contact stated while driving at various speeds, the vehicle bounced uncontrollably. Additionally, the contact stated that the vehicle made an abnormal squeaking sound while driving at various speeds. The vehicle was taken to the dealer, where the cause of the failure could not be determined at first; however, as the failure worsened, and the dealer informed... Read more
Incident date: Jul 12, 2025
On 4/13/2025 as my husband and I were exiting the Zoom Express Car Wash, vehicle accelerated as I shifted from neutral to drive. As shown in the footage, I was unable to brake and stop the vehicle. After attempting to brake several times, my husband shifted the gear shift from drive to neutral and the vehicle rolled to a complete stop. The impact of hitting two barriers, two curbs and ditch cau... Read more
Crash
1 injured
JEEP
GRAND CHEROKEE
(2018) - ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Aug 1, 2025
Incident date: Nov 7, 2024
Odometer Fraud. The contact purchased a 2023 BMW X4. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 52,000 and at the time of registration, it was discovered that the mileage was 90,000. The State of Mississippi advised the contact to reach out ... Read more
Incident date: Apr 28, 2022
The contact owns a 2014 Ford Focus. The contact stated while attempting to drive from a complete stop, the vehicle failed to respond upon depressing the accelerator pedal. Additionally, the vehicle failed to respond upon shifting to reverse(R). The contact stated that the vehicle failed to shift into gear. The check engine warning light was illuminated, and the message "Transmission Fault - Servic... Read more
Incident date: Jul 24, 2025
The contact owns a 2018 Lexus RX 350. The contact stated that upon arriving to the residence and parking the vehicle, the front driver’s side door failed to open while pulling on the interior door handle. The contact rolled down the window and was able to open the front driver’s side door while pulling the exterior door handle. The vehicle was taken to a local dealer, where it was diagnosed th... Read more
JEEP
GRAND CHEROKEE
(2018) - AIR BAGS
Jul 31, 2025
Incident date: May 10, 2025
I was driving and I stopped at a stop sign. When I got ready to go, the car stalled and stopped and wouldn't start. After 30 minutes, it started but I ended up having it towed. My mechanic was able to replicate it after putting the car in the sun, running it for 10 minutes and then driving it. When the mechanic tried to look at it, he couldn't find anything to cause it to stop. I look it to the de... Read more
Incident date: Jul 31, 2025
On [XXX] with an empty vehicle besides I myself the driver, going south bound on [XXX] just north of twin falls Idaho I had cruise control set to 81 MPH when I felt a slow to the vehicle then noticed an uncontrolled/unprompted shift and loss of power indicated on the dash cluster jumping from 10-9-7-10-5-3-8-9 gears then transmission temperature went from 176 degrees to 205 degrees for the remain... Read more
Incident date: Jul 31, 2025
On [XXX] with an empty vehicle besides I myself the driver, going south bound on [XXX] just north of twin falls Idaho I had cruise control set to 81 MPH when I felt a slow to the vehicle then noticed an uncontrolled/unprompted shift and loss of power indicated on the dash cluster jumping from 10-9-7-10-5-3-8-9 gears then transmission temperature went from 176 degrees to 205 degrees for the remain... Read more
Incident date: Jul 31, 2025
Rockers & cam shaft are worn and making ticking noise. I only have 86k on my 2018 Jeep Grand Cherokee, and am diligent with upkeep on the maintenance. This is a very known issue and should be recalled as I have not driven it anymore to prevent further damage to the engine, and also don't have the funds to fork out almost 5k.
Incident date: Jun 1, 2025
When driving on the highway, the car completely stalled. Without warning service engine and service transmission light illuminated on instrument cluster. P008a low fuel pressure. Safety was put at risk. Unable to move car safely away from traffic at night. The car was just serviced at an alpha romeo dealership three weeks prior with similar symptoms for the 3rd time. After brief research, this see... Read more
Incident date: Jun 1, 2025
Vehicle is experiencing coolant intrusion from a crack in the engine block which is a known issue by Ford for my particular vehicle year (2017). Ford has issued a TSB/Recall for model years 2017-2019, but when I contacted Ford, I was told my car is not eligible/included in the recall because of the plant that the vehicle was manufactured at. I believe this issue should qualify for manufacturer rec... Read more
Incident date: Jun 1, 2025
We do not own the vehicle anymore, but I just learned of recalls for this issue and wanted to make sure I submitted this as our lives were significantly affected. In July 2023, on the way home from a trip, we began to hear knocking in the engine and shortly after the check engine light began flashing. We got to the closest mechanic, and they suspected an issue with rods due to metal filings in oil... Read more
Incident date: Jun 11, 2025
My Hyundai consumes oil and I have to put oil in it every two weeks! Also my ignition coils has had to be changed 4 times. Also check engine light just came on code saying catalytic converter or oxygen sensor changed oxygen sensor a couple months ago. I purchased it brand new and as soon as I got over 100,000 miles nothing has been going good since then please help also my paint on the top of the ... Read more
Incident date: Jun 11, 2025
The 4wd has a warning light that says 4wd not available. I had my mechanic run the code C14A7-97 and it stated PTU Motor - Component or System Operation Obstructed or Blocked - Active, Pending, Stored. I looked it up and there is an issue with this with the code C01 stating this is an issue but my vehicle says there are no recalls on my vin. I have all the symptoms listed in the report saying it i... Read more
Incident date: Jun 11, 2025
The 4wd has a warning light that says 4wd not available. I had my mechanic run the code C14A7-97 and it stated PTU Motor - Component or System Operation Obstructed or Blocked - Active, Pending, Stored. I looked it up and there is an issue with this with the code C01 stating this is an issue but my vehicle says there are no recalls on my vin. I have all the symptoms listed in the report saying it i... Read more
Incident date: Jul 24, 2025
Car caught fire when off and parked.
Fire
Incident date: May 28, 2025
On July 31, 2025, my 2017 Honda CR-V was diagnosed by a certified Honda dealership with complete air conditioning failure. The A/C compressor produced a loud knocking noise and was found to have leaked black debris (burned oil/metal), contaminating the entire system. I was informed the system required full replacement, totaling $4,500. The defect has disabled the ability to cool the vehicle cabin... Read more
Incident date: May 28, 2025
The contact owns 2024 Ford Escape. The contact stated when the driver’s side door was opened, the door limiting bar detach from the vehicle. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the driver’s side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The c... Read more
Incident date: Jul 30, 2025
Subject: Tire Safety Concern – BMW OEM Pirelli Cinturato P7 All Season (UTQG 500) 245 50 R19 I am writing to raise a serious vehicle safety concern involving the BMW OEM Pirelli Cinturato P7 All Season tires that came factory-installed on my leased 2022 BMW X3. These tires are labeled with a UTQG 500 treadwear rating, which typically implies a lifespan of 40,000 to 50,000 miles. Yet, all four of... Read more
Incident date: Jun 30, 2023
The contact owns a 2021 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 25V315000 (Back Over Prevention) and 25V455000 (Fuel System, Gasoline); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer wa... Read more
JEEP
GRAND CHEROKEE
(2022) - LANE DEPARTURE: WARNING
Jul 31, 2025
Incident date: Jul 31, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s Collision Avoidance / Automatic Emergency Braking engaged on highway. The van is available for inspection at anytime. How was your safety or the safety of others put at risk? Yes Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer... Read more
JEEP
GRAND CHEROKEE
(2022) - LANE DEPARTURE: ASSIST
Jul 31, 2025
Incident date: Jul 31, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s Collision Avoidance / Automatic Emergency Braking engaged on highway. The van is available for inspection at anytime. How was your safety or the safety of others put at risk? Yes Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer... Read more
JEEP
GRAND CHEROKEE
(2022) - SERVICE BRAKES
Jul 31, 2025
Incident date: Jul 31, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s Collision Avoidance / Automatic Emergency Braking engaged on highway. The van is available for inspection at anytime. How was your safety or the safety of others put at risk? Yes Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer... Read more
Incident date: Jul 10, 2025
Auto idle system is faulty. I repeatedly experience a failure when this system is not turned off. It causes my engine to shut off when I step on the gas - or (mostly) it causes my car to almost shut off (the dashboard shuts off and flashes back on when I step on gas at a stop sign or other stops, also when I’m driving and accelerate there is a lag of nothing like the car almost turns off followe... Read more