Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
JEEP
GRAND CHEROKEE L
(2025) - SUSPENSION
Aug 12, 2025
Incident date: Aug 7, 2025
At approximately 37,000 miles, the CV axles on my 2023 Ford Maverick Hybrid required replacement due to premature wear. Now, at around 62,200 miles, the vehicle is experiencing excessive vibration and shaking during acceleration, particularly noticeable at moderate to high speeds. This issue appears to be related to the powertrain or suspension system and may indicate a recurring or unresolved pro... Read more
JEEP
GRAND CHEROKEE L
(2025) - UNKNOWN OR OTHER
Aug 12, 2025
Incident date: Aug 7, 2025
At approximately 37,000 miles, the CV axles on my 2023 Ford Maverick Hybrid required replacement due to premature wear. Now, at around 62,200 miles, the vehicle is experiencing excessive vibration and shaking during acceleration, particularly noticeable at moderate to high speeds. This issue appears to be related to the powertrain or suspension system and may indicate a recurring or unresolved pro... Read more
Incident date: Jul 26, 2025
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the iss... Read more
Incident date: Jul 26, 2025
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the iss... Read more
Incident date: Aug 15, 2023
On three separate occasions we have lost braking power preventing instantaneous stopping, and control of the vehicle. They partially work when your foot is pushing on the pedal all the way to the floor. This occurs autonomously without warning and the following occur: Lose breaking power, inability to brake and stop at safe distances instantaneously and momentarily, Brake ABS alarm, Parking Supp... Read more
Incident date: Aug 15, 2023
On three separate occasions we have lost braking power preventing instantaneous stopping, and control of the vehicle. They partially work when your foot is pushing on the pedal all the way to the floor. This occurs autonomously without warning and the following occur: Lose breaking power, inability to brake and stop at safe distances instantaneously and momentarily, Brake ABS alarm, Parking Supp... Read more
Incident date: Aug 11, 2025
The ABS engaged unnecessarily when I pressed the brake pedal, causing the vehicle to slide forward about 6-10 feet while I was driving at approximately 10 miles per hour. The same situation has occurred three times over the past seven months. When the ABS engages, it takes longer for the vehicle to slow down or stop. This poses a potential risk for everyday driving. [XXX] INFORMATION REDACTED P... Read more
Incident date: Aug 11, 2025
The sliding center console/armrest in my 2022 Chevrolet Tahoe moves too easily and does not remain securely locked in place when fully extended forward. Even light pressure, such as when a passenger or driver rests an elbow, can cause it to shift suddenly. This can startle the driver and cause a momentary loss of focus, creating a safety hazard while the vehicle is in motion. When the console is ... Read more
Incident date: Aug 11, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated that while driving at various speeds, the radio and other electrical systems failed to function as intended. The contact pulled over to the side of the road and turned off the vehicle. After several minutes, the contact restarted the vehicle and the radio and other electrical systems failed to engage. The contact was unsure if any warning... Read more
JEEP
GRAND CHEROKEE
(2021) - FUEL/PROPULSION SYSTEM
Aug 12, 2025
Incident date: Aug 1, 2025
My wife and I were traveling on a county road and without warning, the vehicle skipped twice and cut off in the middle of the roadway in a sharp curve with rain threatening at approximately 7:30 p.m. ET August 11, 2025. I attempted to restart numerous times because we were in the middle of the right lane. The starter would spin but vehicle would not restart. The truck then would not shut off and d... Read more
JEEP
GRAND CHEROKEE
(2021) - UNKNOWN OR OTHER
Aug 12, 2025
Incident date: Aug 1, 2025
The center touchscreen display in my 2022 Mitsubishi Eclipse Cross SE has developed multiple unresponsive areas, particularly in spots that are frequently used. The unit powers on and displays images, but the touch input does not work in certain sections, making it difficult or impossible to operate important features like navigation, phone pairing, and climate settings through the screen. This fa... Read more
JEEP
GRAND CHEROKEE
(2021) - STEERING
Aug 12, 2025
Incident date: Aug 1, 2025
ABS and Stability control lights came on and I immediately lost braking pressure within 100 yards of warning lights and could not stop the vehicle and drove through a stop light. Fortunately there were no cars in the intersection. I also have had steering warning light as well as engine warning light. My Wagoneer’s engine stumbled and put itself in park at a stop light in another issue with t... Read more
Incident date: Aug 10, 2025
The contact owned a 2013 Audi A4 Allroad. The contact stated that while parked and occupied in the vehicle, after starting the vehicle, her friend heard a puff noise coming from under the vehicle. No warning light illuminated however, after starting the vehicle, the electronic power control illuminated. In addition, the contact's friend lifted the hood of the vehicle, and he noticed smoke and flam... Read more
Fire
Incident date: Aug 10, 2025
While refueling my 2020 Ram 1500 Laramie with the large (33 gal) fuel tank, the fuel pump "vacuum-assisted automatic shutoff" or "nozzle shutoff mechanism" is triggered dozens of times prior to the tank actually reaching a full level. I have been experiencing this issue consistently for the past year and it has occurred, to the same degree, at each of the fill-ups conducted at a variety of gas sta... Read more
Incident date: Aug 12, 2025
The contact owns a 2026 Honda Passport. The contact stated while driving at various speeds, the brakes were independently activated briefly, with the message “Brake” displayed. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was not notified o... Read more
Incident date: Mar 16, 2025
[XXX] [XXX] When I entered [XXX] from Los Angeles Airport using the [XXX], I was going about 30 miles per hour when I finished entering and was climbing the left curve to return to the sharing lane, when suddenly the steering wheel turned to the left by itself and I almost hit the wall. If I hadn't turned the steering wheel back hard, I think the car would have crashed into the wall. The dashcam ... Read more
Incident date: Jul 17, 2025
I was driving down a residential road at about 40 mph. There was no car or other obstacle in front of me, but my car suddenly slammed on the brakes. It brought the car to an abrupt stop for no reason. If a car had been behind me, they would have slammed into me. It was so abrupt, I felt like I had whiplash. It was terrifying. I had taken the car into the dealership to due to the brake pin re... Read more
Incident date: Jul 17, 2025
I was driving down a residential road at about 40 mph. There was no car or other obstacle in front of me, but my car suddenly slammed on the brakes. It brought the car to an abrupt stop for no reason. If a car had been behind me, they would have slammed into me. It was so abrupt, I felt like I had whiplash. It was terrifying. I had taken the car into the dealership to due to the brake pin re... Read more
Incident date: Aug 12, 2025
The engine on my 2020 Hyundai Kona failed suddenly while driving, causing complete loss of power. There were no warning lights until after the failure. The vehicle was towed to a Hyundai dealership. Initially, the dealership stated the failure was related to an open recall from 2021 and warned that repairs might not be covered because the recall had not been completed. I sent them a written reque... Read more
Incident date: Aug 12, 2025
The engine on my 2020 Hyundai Kona failed suddenly while driving, causing complete loss of power. There were no warning lights until after the failure. The vehicle was towed to a Hyundai dealership. Initially, the dealership stated the failure was related to an open recall from 2021 and warned that repairs might not be covered because the recall had not been completed. I sent them a written reque... Read more
JEEP
GRAND CHEROKEE
(2004) - UNKNOWN OR OTHER
Aug 12, 2025
Incident date: Jul 30, 2019
I was driving and my service 4wd light came on. Took vehicle to dealership i bought it from and they done a test on it. It came back saying PTU , power transfer unit went out on it. This is what engages the 4 WD in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they told me my vin number wasn't on list. I called Chrysler Jeep and was told the same story that my vin wa... Read more
Incident date: Aug 12, 2024
The backup camera is no longer working on my vehicle. There was no recall when there was one for other Honda vehicles with the same issue.
Incident date: Aug 12, 2024
As I was driving yesterday, my transmission began making a strange noise and did a hard shift. About 1/2 mile later it made the noise again and downshifted to first and would not shift up. I was able to turn off the main road I was on to a side street where I put the car in park and shut it off to look under and around it. Not seeing anything I got back in and started it. I wanted to try to get it... Read more
Incident date: Jul 17, 2025
The steering wheel feels "sticky" when driving at highway speeds, as in it takes an additional amount of force to do regular and micro adjustments when driving at mostly over 45 MPH, it is more noticeable during longer trips. This feels like a very serious safety issue, since it feels like at any moment the steering wheel might just stick or lock in a position not allowing you to safely steer your... Read more
Incident date: Aug 10, 2025
The contact owns a 2014 Toyota Prius. The contact stated that the ABS and the traction control warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the brake master cylinder needed to be replaced. The vehicle was not repaired. The vehicle was taken to a certified mechanic and was diagnosed, and it was determined that the brake boos... Read more
Incident date: Aug 10, 2025
The contact owns a 2014 Toyota Prius. The contact stated that the ABS and the traction control warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the brake master cylinder needed to be replaced. The vehicle was not repaired. The vehicle was taken to a certified mechanic and was diagnosed, and it was determined that the brake boos... Read more
Incident date: Jul 25, 2025
Fit360 base loosens over time (in a matter of days) after a tight install with almost no movement at belt path. Seat installed with both seatbelt and tether. Lever door lock doesn’t seem faulty but after several rotations, the base begins to loosen and the seat is then loose when tested at belt path. After a week of usage, it no longer stays within the inch of allowable movement despite initial ... Read more
Incident date: Jul 28, 2025
10 speed transmission It’s been at the dealer for a month and they checked it today. Same issues as the mass recall Dash alert for reduced speed drive with caution. It was extremely dangerous because it malfunctioned on curvy winding roads
Incident date: Jul 28, 2025
I am writing to report a couple of issues with my new 2025 Camry LE, which I purchased just one week ago. First, I've noticed a significant squeaking noise when I apply the brakes while reversing or parking. This is a consistent sound and is quite loud. It's look like there an issue with brake in new car Additionally, the windshield wipers are making a lot of noise. I've never experienced this wi... Read more
JEEP
GRAND CHEROKEE
(2002) - POWER TRAIN
Aug 11, 2025
Incident date: Aug 11, 2025
Since 20,000 miles I have had problems with my steering column. I first took it in back in August of 2023 due to a clunking noise coming from my steering wheel. When I first took it in my suspension was tightened but this did not resolve the issue. When I took it back in a week later I was told I needed to replace my rack and pinion. The rack and pinion was replaced but my car still had the faint ... Read more
Incident date: Jun 27, 2018
Passenger side Lighting Control Module, becomes defective. Most obvious sign is the non operational passenger side running light/light bar. Other observations, may include sporadic flashing on high beam (assuming- as passenger side Lighting can be seen flicker/flashing passenger side, while driving. Another issue is an occasional non working passenger side front turn signal.
Incident date: Jun 27, 2018
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission after finding metal shavings insid... Read more
JEEP
GRAND CHEROKEE
(2014) - UNKNOWN OR OTHER
Aug 11, 2025
Incident date: Jun 7, 2025
Our Honda hrv driver side visor has broken. It’s been broke 2 years. My warranty won’t cover it, but it hangs in the driver eyesight. You push it up and it hangs down at a 45 degree angle in the drivers eyesight. It you pull it back, it won’t go back up to the roof.
Incident date: Aug 11, 2025
While driving at highway speeds, driver display went blank without warning. Similar symptoms to known issue causing a recall that was supposedly remedied.
JEEP
GRAND CHEROKEE
(2012) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Aug 11, 2025
Incident date: Jul 26, 2025
If car is idling for over 1 minute, all lights on dash come on. When all lights on, car wont wont go over mph, car will randomly sputter in highway when going over 1rpm and will stall randomly. Reported on reddit by multiple people and when I went in to get it diagnosed it was the fuel injector issue
JEEP
GRAND CHEROKEE
(2012) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Aug 11, 2025
Incident date: Jul 26, 2025
If car is idling for over 1 minute, all lights on dash come on. When all lights on, car wont wont go over mph, car will randomly sputter in highway when going over 1rpm and will stall randomly. Reported on reddit by multiple people and when I went in to get it diagnosed it was the fuel injector issue
JEEP
GRAND CHEROKEE
(2012) - FUEL/PROPULSION SYSTEM
Aug 11, 2025
Incident date: Jul 26, 2025
If car is idling for over 1 minute, all lights on dash come on. When all lights on, car wont wont go over mph, car will randomly sputter in highway when going over 1rpm and will stall randomly. Reported on reddit by multiple people and when I went in to get it diagnosed it was the fuel injector issue
Incident date: Aug 11, 2025
Motor uses 6 guarts of oil in 3000 miles. No leaks. The dealer has done the oil consumption test. And it failed every time. Kia denied claim to replace engine. They stated that it passed the bearing test. This is crap.
Incident date: Aug 11, 2025
Engine failed…driving down the road with five small children and without warning all the lights came on and started smoking, leaking fuel, power doors failed, steering, acceleration and more. We had to have the car towed to a shop. A when looking into what’s happening apparently many others are having to spend thousands to fix this issue and I’m afraid that’s where we are. An investigation... Read more
Incident date: Aug 11, 2025
Engine failed…driving down the road with five small children and without warning all the lights came on and started smoking, leaking fuel, power doors failed, steering, acceleration and more. We had to have the car towed to a shop. A when looking into what’s happening apparently many others are having to spend thousands to fix this issue and I’m afraid that’s where we are. An investigation... Read more
JEEP
GRAND CHEROKEE
(2015) - ELECTRICAL SYSTEM
Aug 11, 2025
Incident date: Aug 9, 2025
The car shut off again in the middle of the road, this really needs to be addressed.
JEEP
GRAND CHEROKEE L
(2021) - FUEL/PROPULSION SYSTEM
Aug 11, 2025
Incident date: Jul 10, 2025
I am writing to formally request an investigation into a serious safety defect affecting my 2020 Alfa Romeo Stelvio . I believe this issue is part of a broader pattern of manufacturing and design flaws that have compromised both safety and reliability •My vehicle experienced a catastrophic engine failure, resulting in a total repair estimate of approximately $32,000. This failure occurred ... Read more
JEEP
GRAND CHEROKEE
(2022) - ELECTRICAL SYSTEM
Aug 11, 2025
Incident date: Aug 8, 2025
Mopar Part # 68623194AB Generator on a national backorder. There is a problem with this part and MOPAR cannot fix the issue - ETA is non existent - Truck has been parked since July 4. Making payments on a truck that is not functioning. The vehicle shut down completely on I-95. Had to have it towed to my home.
JEEP
GRAND CHEROKEE
(2022) - STRUCTURE
Aug 11, 2025
Incident date: Aug 8, 2025
The contact owns a 2016 Ford Explorer. The contact stated that the passenger’s side A-pillar trim was loose. The contact used glue to secure the trim piece. The contact had not taken the vehicle to a dealer. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, after calling the dealer to schedule an appointment, the contact was... Read more
JEEP
WAGONEER S
(2025) - UNKNOWN OR OTHER
Aug 11, 2025
Incident date: Jun 11, 2025
2016 S550 front roof panel issues. Adhesive issues.
JEEP
WAGONEER S
(2025) - BACK OVER PREVENTION
Aug 11, 2025
Incident date: Jun 4, 2025
The contact owns a 2023 Ford Bronco Sport. The contact stated that while the vehicle was parked, the contact attempted to refuel the vehicle. The contact noticed that the fuel tank did not have a lever or cap to lock the fuel tank. The contact stated that to add fuel to the vehicle, the contact just pushed open the fuel tank compartment to add fuel to the vehicle. The contact was concerned about t... Read more
JEEP
WAGONEER S
(2025) - FUEL SYSTEM, GASOLINE
Aug 11, 2025
Incident date: Jun 4, 2025
The contact owns a 2023 Ford Bronco Sport. The contact stated that while the vehicle was parked, the contact attempted to refuel the vehicle. The contact noticed that the fuel tank did not have a lever or cap to lock the fuel tank. The contact stated that to add fuel to the vehicle, the contact just pushed open the fuel tank compartment to add fuel to the vehicle. The contact was concerned about t... Read more
JEEP
GRAND CHEROKEE
(2023) - VEHICLE SPEED CONTROL
Aug 11, 2025
Incident date: Jun 10, 2025
While coasting slowly through a parking lot at approximately 5-8mph I tapped the brake to slow further while making a tight turn and to safely pass a vehicle also turning towards me. This caused the car to lurch and accelerate as though my foot was on the gas pedal, but it wasn't. I had to step hard on the brake to bring it under control.
JEEP
GRAND CHEROKEE
(2023) - FUEL SYSTEM, GASOLINE
Aug 11, 2025
Incident date: Jun 10, 2025
The contact owns a 2023 Ford Ranger. The contact stated that while the vehicle was turned off, the fuel pump erroneously activated, sending fuel to the engine. The contact had to restart and turn off the vehicle for the fuel pump to shut off. The failure occurred intermittently, but frequently. The dealer was contacted regarding a possible recall; however, the contact was unable to speak with a re... Read more