Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Mar 15, 2025
The contact owns a 2024 Volkswagen Taos. The contact stated that on several occasions while driving at various speeds, the windshield wipers activated independently. The contact was unable to turn off the windshield wipers; however, they would turn off independently. The vehicle was taken to a dealer several times to be diagnosed; however, the dealer was unable to duplicate the failure. The manufa... Read more
Incident date: Aug 29, 2025
The contact owns a 2016 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle hesitated, and the transmission occasionally slipped into neutral while attempting to accelerate uphill. There was no warning light illuminated. The contact also became aware of a grinding sound while depressing the accelerator pedal, with a strong gasoline odor inside the cabin of the ve... Read more
JEEP
GRAND CHEROKEE
(2023) - SEAT BELTS
Aug 29, 2025
Incident date: Mar 11, 2025
Driving as normal when an alert for a front passenger safety restraint system fault appeared. It went away on its own. I thought it was a software glitch. It would periodically reappear, then go away after a driving session. Last week it persisted between sessions. I learned that if the seat was moved slightly forward or back, then the alert would go away. I scheduled a service with Tesla. Tesla a... Read more
JEEP
GRAND CHEROKEE
(2023) - AIR BAGS
Aug 29, 2025
Incident date: Mar 11, 2025
Driving as normal when an alert for a front passenger safety restraint system fault appeared. It went away on its own. I thought it was a software glitch. It would periodically reappear, then go away after a driving session. Last week it persisted between sessions. I learned that if the seat was moved slightly forward or back, then the alert would go away. I scheduled a service with Tesla. Tesla a... Read more
JEEP
GRAND CHEROKEE
(2025) - UNKNOWN OR OTHER
Aug 29, 2025
Incident date: Jul 3, 2025
In February I had the 95b recall completed and a short time afterwards started getting a service hybrid vehicle system light and even a check engine light at one point. One of those instances with the service hybrid vehicle system light my car just turned off while I was driving it with my children in the back seat and cars behind me. I lost all control of the steering and vehicles power except it... Read more
Incident date: Aug 29, 2025
TIMING CHAIN MALFUNCTION CAUSED THE ENGINE TO COMPLETELY FAIL AND THE CAR IS NOW UNROAD WORTHY. DID OIL CHANGES FREQUENTLY DUE TO FAST CONSUMPTION OF OIL. NEVER OVERHEATED BUT NOW THE CYLINDERS, OIL PUMP AND HEADS ARE NO GOOD AND A REBUILT OR NEW USED ENGINE WOULD BE REQUIRED TO REPAIR THE CAR.
JEEP
GRAND CHEROKEE
(2023) - ELECTRICAL SYSTEM
Aug 29, 2025
Incident date: Aug 21, 2025
The contact owns a 2019 Subaru Crosstrek. The contact stated that after starting the vehicle, there was an abnormal ringing sound coming from underneath the dashboard. The contact turned off and restarted the vehicle, but the ringing sound persisted. After the contact connected the Bluetooth, the ringing stopped. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. T... Read more
Incident date: Aug 7, 2025
It was the same thing as my last three reports. The vehicle stalls in a way that freezes the vehicle where I cannot turn it off or on or engage or remove the parking brake. I cannot put it in gear or in neutral. Last time it stalled me in the middle of a seven lane highway. This time it was in the middle of a hospital entrance. I feel like I am gambling with my life and the dealership won’t list... Read more
Incident date: Feb 25, 2025
The vehicle shows 'shift to park' when the vehicle is parked. Error has been occurring since June and the dealership will not warranty the sensor repair and replacement. Burns Chevrolet dealership quoted me $600 to replace it. Dealership acknowledged that it is a known issue and has affected many models, especially the Traverse. There is a technical service bulletin for the issue and should be a r... Read more
Incident date: Feb 25, 2025
Bought the truck from BILL LUKE MARANA was told there were no major safety issues with recalls and that the only recall was debris in engine that didn't have a fix yet.... drove the car from dealership to home, upon arriving home my wife smelled gas, i thought it was cleaning fluid smell or something. drove the truck to circle k smelled gas but though it was circle k . drove the truck once more ... Read more
Incident date: Feb 25, 2025
Bought the truck from BILL LUKE MARANA was told there were no major safety issues with recalls and that the only recall was debris in engine that didn't have a fix yet.... drove the car from dealership to home, upon arriving home my wife smelled gas, i thought it was cleaning fluid smell or something. drove the truck to circle k smelled gas but though it was circle k . drove the truck once more ... Read more
Incident date: Mar 3, 2025
On [XXX], at just 9,526 miles, my brand-new 2025 Tesla Model 3 (VIN: [XXX] ) suffered a front motor/inverter failure. The vehicle displayed the warning “Front Motor Disabled.” Tesla Vallejo Service confirmed this and replaced the front drive inverter (3DU). A catastrophic drivetrain failure at under 10,000 miles is unacceptable and raises serious concerns about reliability and safety. It stil... Read more
Incident date: Mar 3, 2025
On [XXX], at just 9,526 miles, my brand-new 2025 Tesla Model 3 (VIN: [XXX] ) suffered a front motor/inverter failure. The vehicle displayed the warning “Front Motor Disabled.” Tesla Vallejo Service confirmed this and replaced the front drive inverter (3DU). A catastrophic drivetrain failure at under 10,000 miles is unacceptable and raises serious concerns about reliability and safety. It stil... Read more
Incident date: Jun 3, 2025
Background: Vehicle purchased in Madison, WI at Schoepp Motors (July 2019). Has been continuously titled, registered, and insured in Wisconsin for over 6 years. Vehicle is fully legal in the U.S. and has a valid Wisconsin title. Issue: The fuel tank strap rusted and failed. This is a well-documented problem for Ram trucks, and Stellantis created an Extended Warranty (Code X75) to address the issu... Read more
Incident date: Aug 26, 2025
On 8/16/2025 my 2017 Kia Sorento experienced major engine failure which resulted in loss of power and severe engine misfiring. I submitted a warranty claim with full maintenance documentation to Kia cooperation but was denied coverage on 8/27/2025. This denial is improper because 1.The engine type is covered under recalls and/or the Kia Engine Class Action Settlement, which extends coverage to 15 ... Read more
Incident date: Aug 26, 2025
While driving home one late night, the engine completely locked up while driving causing the vehicle to come to a halt and left me stranded in the road. Got it off the road and eventually towed home where it was later inspected and found the engine bone dry of oil. There were no signs or indications there were any issues with oil leaking, etc. After much research, it's a commonly known issue with ... Read more
Incident date: Aug 26, 2025
Subject: Vehicle Theft Due to Security Vulnerability – 2023 Honda CR-V Hybrid Vehicle Information: • Make: Honda • Model: CR-V Hybrid AWD • Year: 2023 Description of the Problem: I am reporting a serious security vulnerability in my 2023 Honda CR-V Hybrid, which was stolen [XXX] from a residential parking lot in Bayside Queens, NY. The theft occurred despite the vehicle being locked and ... Read more
Incident date: May 14, 2025
2011 Hyundai Sonata had a Theta ii engine replaced in September 2024 after engine failure. Hyundai paid for the engine through the extended warranty on the theta engines. Check engine light is still illuminated after new engine and after multiple visits to the dealership, they say the wiring harness is bad. Contacted Hyundai Corporate who said they will not pay for anymore warranty repairs, even t... Read more
Incident date: Aug 28, 2025
The contact owns a 2021 Honda Pilot. The contact stated that while driving approximately 60 MPH, the brake pedal was depressed, and the vehicle lost motive power. The contact heard an abnormal rattling sound coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The contact continued driving to the destination, parked the vehicle, and checked un... Read more
Incident date: May 23, 2025
234/45/R18 - 94V bubble developed on exterior of front, passenger side tire AND the interior of back, passenger side tire within a year of purchasing vehicle new with this tire installed. The tire had to be replaced immediately to avoid a tire blowout.
Incident date: Feb 17, 2024
Head gasket failure as well as intake manifold
JEEP
GRAND CHEROKEE
(2019) - POWER TRAIN
Aug 28, 2025
Incident date: Aug 1, 2025
Engine Oil Pump Stuck Canister Purge Valve Clutch Fracture My car has difficulty starting. I have had problems with my hill start assist and air bags. My car stalls when I press gas at a light. it makes a funny noise and jerks. My engine light will come on and stalls even more and then the transmission alert comes on my dash to tell me to pull over because it’s over heating. The takeoff is ext... Read more
Incident date: May 1, 2025
I would like to bring up a serious safety issue with this vehicle (2024 Chrysler Pacifica Select PHEV) WITH 6997 miles on the odometer. As I was driving, at approximately 11:15AM, I received a message on the dashboard that read, “Stop Safely!! Vehicle will shut off in < 2 minutes”. For my own safety as well as other drivers on the road, I tried maneuvering the vehicle to the side of the road,... Read more
Incident date: May 1, 2025
1. *Component Failure*: The sunroof/moonroof has stopped functioning correctly due to broken plastic rail guides/sliders, causing issues with opening and closing. Additionally, there's a potential risk of the sunroof detaching from the vehicle due to faulty bonding between the sunroof glass panel and the sliding roof frame. 2. *Safety Risk*: The safety risk is significant, as a detached sunroof ca... Read more
Incident date: May 1, 2025
The driver-side headlight and turn signal on my 2022 GMC Yukon stopped functioning completely. This issue began before GM recall 22V‑903 and worsened immediately after the recall repair was performed. The recall repair required three separate dealership visits because it was initially performed improperly, yet the problem was never fully resolved. During interactions with GM and the dealership,... Read more
Incident date: Aug 23, 2025
1) confirmed after many service trips that a wire in the engine harness is being pinched causing my check engine light to come on or off depending on if the wire is currently pinched or not. i took my car in a couple times and was told that they could not do anything if the engine light is not currently on, even when i could read the error to them from my app. 'service engine soon due to an elect... Read more
JEEP
GRAND CHEROKEE
(2024) - AIR BAGS
Aug 28, 2025
Incident date: Jun 5, 2025
The contact owns a 2014 Mercedes-Benz C350. The contact stated that while attempting to start the vehicle, the air bag and the driver’s side air bag malfunction service required warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was determined that the air bags needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the fai... Read more
Incident date: Aug 20, 2025
Level for oil change was at 30%, took it in and it only had 2.5 quarts of oil. No indication I was low, no oil leak, and it affected the valves. Honda of Lisle said this is common issue with 4 cylinder models, yet there is no recall. Now I have to check my oil every week and add as needed, and will have an large bill to replace the engine. The vehicle has only 61,000 miles.
Incident date: Aug 20, 2025
The engine head gasket failed due to design flows. I have to put coolants and oil on a daily basis to keep the car running to avoid overheating.
Incident date: Aug 28, 2025
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exp... Read more
JEEP
GRAND CHEROKEE L
(2024) - VISIBILITY/WIPER
Aug 28, 2025
Incident date: Aug 26, 2025
I have had to replace the Driver's Side sun visor on my truck twice due to failure of the bracket holding the visor in place. The most recent time this happened was this month (August 2025). While I was entering the freeway in heavy traffic the visor fell down and was flopping in my face while I was traveling at approximately 70mph. I had the sun in my face, traffic beside me and had to use my ... Read more
JEEP
GRAND CHEROKEE L
(2024) - POWER TRAIN
Aug 28, 2025
Incident date: Aug 26, 2025
Transmission will either get stuck in a gear and won't accelerate or will shift down on its own and cause the car to jump and buck.
Incident date: Jun 9, 2025
It is a known problem that Priuses manufactured from 2004 to 2015 have issues with the brake master cylinder and brake booster accumulator. When the vehicle computer recognizes an internal leak (ABS C1391) or other issue in the accumulator pump, it completely disables the regenerative braking system, which significantly reduces braking power. In my case, the problem is intermittent, and the vehicl... Read more
Incident date: Dec 31, 1969
Its iz using 2 or 3 courts of oil every 200 miles
Incident date: Dec 31, 1969
Its iz using 2 or 3 courts of oil every 200 miles
JEEP
GRAND CHEROKEE
(2015) - FORWARD COLLISION AVOIDANCE: WARNINGS
Aug 28, 2025
Incident date: Aug 25, 2025
I have had several incidents where the forward collision activated for no reason. I didn’t keep track of dates because I did t realize I would need to. Then I began having other issues: Incident 1 June 7, 2025: i was driving down the road and lost all power. Car wouldn’t start back up. Got a jumpstart and didn’t have any issues like that after that for two months. Issue 2: July 3, 2... Read more
JEEP
GRAND CHEROKEE
(2015) - ELECTRICAL SYSTEM
Aug 28, 2025
Incident date: Aug 25, 2025
I have had several incidents where the forward collision activated for no reason. I didn’t keep track of dates because I did t realize I would need to. Then I began having other issues: Incident 1 June 7, 2025: i was driving down the road and lost all power. Car wouldn’t start back up. Got a jumpstart and didn’t have any issues like that after that for two months. Issue 2: July 3, 2... Read more
JEEP
GRAND WAGONEER
(2022) - ELECTRICAL SYSTEM
Aug 28, 2025
Incident date: Jul 28, 2025
Stop/start system malfunction this is the 2nd time I've had to fix this problem the first time was with dealership in Henderson ky and it will cause more problems later big expenses and a whole vehicle failure so before im out to much money and left with no working vehicle that I still got to pay for i will be returning it this system failure has almost caused a major crash and has caused missed d... Read more
JEEP
GRAND WAGONEER
(2022) - SERVICE BRAKES
Aug 28, 2025
Incident date: Jul 28, 2025
Stop/start system malfunction this is the 2nd time I've had to fix this problem the first time was with dealership in Henderson ky and it will cause more problems later big expenses and a whole vehicle failure so before im out to much money and left with no working vehicle that I still got to pay for i will be returning it this system failure has almost caused a major crash and has caused missed d... Read more
JEEP
GRAND WAGONEER
(2022) - UNKNOWN OR OTHER
Aug 28, 2025
Incident date: Jul 28, 2025
Coolant hoses defect. I have had non stop issues with coolant hoses blowing out on the highway due to the couplings they use. Plastic is not designed to withstand heat from the coolant and the constant temperature changes. I have to replace the couplings every 6month plus the heater core hoses because of the failure of the plastic couplings they use there isn’t an aftermarket option that is not ... Read more
Incident date: Mar 18, 2025
I bought a used 2023 Buick Envision with 49k miles on it. It was not covered under warranty due to mileage. A couple of weeks after purchase the CEL came on. It was originally diagnosed as a bad battery. It was later diagnosed as a failed Telematics Module. I had the module replaced on 8/23/25 so it is not available for inspection unless the dealer has it. After reading many complaints for the sam... Read more
Incident date: Mar 18, 2025
Valves are knocking and rattling. Engine sometimes stalls out. The knocking and rattling will not go away. It is getting worse everyday to the point that I am scared to drive it because it will stall out on me somewhere and leave me stuck on the side of the road. Been doing this for a couple of months now.
Incident date: Mar 1, 2024
Well, first, my struts are bad on the right wheel. And I've went through about 5 tires now. And I guess my wheel bearing or something is messed up too. I don't I don't know exactly, but it does not sound good. Next would be the brake light is on and it won't shut off. No matter what I do, it will not turn off. The third thing is my cameras are not working, right and the fourth thing is, as it's ma... Read more
Incident date: Aug 27, 2025
My 2022 Ford Maverick developed a water intrusion defect caused by improperly sealed body panels under the hood cowl. This defect allowed water to enter the cabin, pooling in the passenger-side floor pan and creating a persistent, extremely strong interior odor. A chemical treatment temporarily masked the smell, but it returned and worsens over time. The vehicle cannot be reasonably operated witho... Read more
Incident date: Aug 27, 2025
The contact owns a 2020 Jeep Compass. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed driving visibility and prevented the safe operation of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while driving at a slow speed, the vehicle fail... Read more
JEEP
GRAND CHEROKEE
(2018) - ENGINE
Aug 27, 2025
Incident date: Aug 22, 2025
Idle stop causing engine to shut down. This has happened three times! It’s very dangerous.
Incident date: Aug 27, 2025
The contact owns a 2014 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 22V096000 (AIR BAGS), 15V123000 (VEHICLE SPEED CONTROL), 17V608000 (STEERING), and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked and vibrate... Read more
JEEP
GRAND CHEROKEE
(2011) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Aug 27, 2025
Incident date: Aug 1, 2025
On [XXX] my car auto brake unexpected early afternoon on [XXX] . SPEED WAS APPROXIMATELY 53 mph. A Mack dump truck almost rear ended me. On [XXX] the same thing happened in Philipsburg NJ on [XXX] . CAR WAS BROUGHT TO Faulkner Cadillac in Bethel, Pa. In both cases, there were no cars or objects in my path. About 2 months ago the same thing happened at low speed in Watchung, NJ. IT HAS HAPPENED 3 o... Read more
JEEP
GRAND CHEROKEE
(2011) - POWER TRAIN
Aug 27, 2025
Incident date: Aug 1, 2025
The hybrid car intermittently switches into EV mode after coming to a complete stop (e.g., at a traffic signal or after briefly stopping to pick up my child). When this happens, the vehicle does not accelerate properly once back on the road and feels stuck in EV mode, unable to accelerate beyond ~45 mph. This creates a safety concern when merging or crossing intersections.
Incident date: Aug 27, 2025
My vehicle suddenly stalled while driving. I later replaced the battery and discovered the telecom module was damaged, making the OnStar system inoperable. GM disagreed with my warranty claim and required me to replace the module at my own expense. I discovered the same issue is common in various GM models from 2023-2025. My Suburban and Yukon both have the same issue, making them defective. Howev... Read more