Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Jan 17, 2025

Both Headlights suddenly became very dim WHILE I WAS DRIVING. On normal lights there is almost no light beam coming out at all, and on bright lights there is slightly more lighting, but there is also what looks to be a large shadow across the light beams. I’ve had it checked and there are NO bulbs burnt out.

Incident date: Aug 28, 2025

The contact owns a 2013 Ford Explorer. The contact stated that while driving 65 MPH, the driver's side exterior A-pillar trim detached from the vehicle, and the vehicle ran over the exterior A-pillar, wrapping around the passenger’s side rear tire. The contact stated that the tire subsequently went flat. The vehicle was steered over to the side of the road, and the tire was changed. The vehicle ... Read more

Incident date: Aug 28, 2025

The contact owns a 2015 Chrysler 200. The contact stated that while driving at slow speeds, the A/C failed to function as intended. The contact stated that when the A/C failed, the temperature gauge on the vehicle was elevated. The contact parked the vehicle, turned off the engine, and called a tow truck. The vehicle was towed to the residence, and then towed to the dealer. The contact was informe... Read more

Incident date: Aug 28, 2025

I am filing a complaint against Ford Motor Company for their refusal to honor Recall 15B22 (Customer Satisfaction Program) related to the transmission issues on my 2014 Ford Fusion Hatchback. We purchased this vehicle as the second owners, and it currently has only 140,000 miles. Despite the recall still being in effect, Ford has denied coverage and is demanding nearly $2,000 to repair the transm... Read more

Incident date: Sep 8, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the transmission slammed into gear while shifting. No warning lights were illuminated. The contact stated that the steering wheel pulled to the left while the contact was attempting to go to the r... Read more

Incident date: Sep 8, 2025

The contact owns a 2023 Toyota Sienna. The contact stated that while driving 65 MPH, there was a popping sound coming from the sunroof, and the contact discovered that the sunroof had shattered. Neither the dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the fail... Read more

Incident date: Nov 12, 2024

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident date: Nov 12, 2024

So I bought this Cadillac Escalade V 2023 with about 26k miles on it and I only had the vehicle for about 13 days and I got a light on my dash board and I had a mechanic check this for me and he told me that the whole entire break system was failing and needed to be replaced so I then took it back to the dealership I bought it from and they told me they had no idea since it was a certified pre own... Read more

Incident date: Nov 12, 2024

Incident date: Sep 9, 2025

The contact owns a 2020 Acura RDX. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the fuel pump had fractured and failed to function as intended. The contact was advised to contact the local dealer. The vehicle was taken to the dealer, where it was confirmed that the fue... Read more

Incident date: Jun 1, 2025

erratic shifting and eratic slipping gears , first happened while on highway and then it wouldnt go in any gear besides reverse and would say transmission overheat wait 5 min . caused another veihcal behind me to slam on there brakes and they ended up getting rear ended from the car behind them ..... all becouse of my cars tcm or transmission issues>!!!! also not too mention ` random unusual noise... Read more

Crash 2 injured

Incident date: Jun 1, 2025

Crash 2 injured

Incident date: Jun 1, 2025

backup camera is not working. says to call dealership. dealership says they dont know what is wrong with it. safety hazard for backing up.

Incident date: Sep 7, 2025

The contact owns a 2023 Kenworth T680 equipped with Goodyear Tires, Tire Line: Endurance, Tire Size: 297/75/R22.5, DOT Number: 1MC37L1BW0624. The contact stated that while driving 65 MPH, there was an abnormal sound coming from the front passenger’s side of the vehicle, and afterwards, the contact felt heavy vibrations coming from the steering wheel. After a visual inspection, the contact observ... Read more

Incident date: Sep 7, 2025

We have been calling and trying to get this recall taken care of. Every time we call they never have the parts and "will let us know". Its getting frustrating getting these notices from different sources and not being able to take care of it. Please help us to het this done by directing us to a repair shop that has the parts available.

Incident date: Jul 13, 2025

The onstar module in the vehicle has not worked in two months. Its the only way the vehicle can receive updates and many safety features linked to it. No Help or response from GM or Dealership. They just say we don't have an ETA and its a waiting game. Note, no software updates can be installed without this service.

Incident date: Sep 5, 2025

The backup camera is faulty. Sometimes you will start the car and it works but most of the time it is just a black screen. I can go out and make several stops and sometimes it will flash on and then go right off. I know there have been several recalls about this but this model so far hasn't been included. It is a widespread problem as I have another Ford vehicle that does the same thing and i... Read more

Incident date: Jul 16, 2025

Loss of Motive Power - will be driving on the interstate and the car will suddenly go into turtle mode with no warning and the car will abruptly slow down to a slow crawl. Took to dealer they could not find a diagnostic code so in their mind there is nothing to fix (currently still at dealer). This has happened to me 4 times.

Incident date: Dec 1, 2024

Back up camera glitches, shows images upside down, or not at all. This has been happening for at least 6+ months. Component has not been inspected. There is a current recall on Edge and Expedition in the same years as mine but the Escape was not included in in the recall.

Incident date: Aug 1, 2024

The contact leased a 2023 Jeep Grand Cherokee. The contact stated that while driving 25-30 MPH, the vehicle stalled. The vehicle failed to restart for approximately one hour. The contact stated that upon using the key to start the vehicle, the vehicle was able to start for approximately 10 seconds and shut off after pulling to the side of the road. The vehicle was towed to the dealer, where it was... Read more

Incident date: Sep 1, 2025

When driving, the collision sign randomly comes on. It causes the the vehicle to rev and there's a lag in picking up speed. There are times when the vehicle is "stuck" while waiting on a left turn and it screeches and jolts when I press on the gas to move forward before it actually moves.

Incident date: Sep 2, 2025

On [XXX], while driving at approximately 50 mph on [XXX], the vehicle experienced a sudden and complete loss of power accompanied by severe shuddering. Multiple warning lights illuminated on the dashboard, including the check engine light. The vehicle would momentarily regain power before failing again. This created a significant safety hazard, as I was unable to maintain speed or accelerate safel... Read more

Incident date: Aug 23, 2025

Vehicle was called for Safety recall 88A "refers to a recall for the 2022-2023 Jeep Compass where the instrument panel cluster may not be bright enough, preventing drivers from seeing critical information like vehicle speed and warning lights, increasing the risk of a crash." I've been told a different dealerships that cluster is working as designed even if this is actually dim. Last visit was a ... Read more

Incident date: Aug 23, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and turning in either direction, the steering wheel became difficult to return to center. The vehicle was taken to the local dealer, who was unable to identify the cause of the failure. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the f... Read more

Incident date: Aug 23, 2025

The contact's wife owns a 2021 Ford Explorer. The contact stated that while his wife was driving, on at least three occasions, the steering wheel became very stiff. The contact's wife was not able to turn the steering wheel, so the vehicle was stopped and restarted each time. The contact stated that an unknown message was displayed, and the power steering assist warning light illuminated. The vehi... Read more

Incident date: Aug 31, 2025

My vehicle has a recall and I took it to the dealer on the 28th of June and this is the date that I still do not have my vehicle. I have a report at Cadillac to replace the engine. The dealer sends all the information to GM Cadillac to authorize the engine replacement since it has metal inside due to the recall and the vehicle is off, it does not start, nobody tells me anything. I am renting anoth... Read more

Incident date: Jul 24, 2025

Unknown: Issue was that something is rolling along the left side of the driver floor board underneath the floor board. First time this happened was after the dealer got into the transmission as I had issues with a clunking noise which is still present but I was advised is normal when putting the vehicle into park from reverse. Took it in for them to inspect - they advised nothing was wrong, and t... Read more

Incident date: Jul 24, 2025

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine, ABS, and tractio... Read more

Incident date: Jul 24, 2025

The contact owns a 2020 Chevrolet Trax. The contact stated that while driving and making turns, the steering wheel had to be turned to the intended direction completely for the vehicle to turn as needed. The contact also stated that while driving and depressing the brake pedal to come to a complete stop, the vehicle failed to respond as intended, causing the braking distance to be extended. The ve... Read more

Incident date: Jan 1, 2024

The ignition key kept getting stuck in the ignition. Subaru acknowledged a defect in the shifter plate and parking range switch. They replaced it on 8/30/25 under service bulletin 16-12-18R but the dealer charged me $584.94 and Subaru North America refused to reimburse, stating that they had extended the warranty period to 2022, and therefore I was not covered for repair. However, they acknowledge... Read more

Incident date: Jan 1, 2024

AFTER PUTTING CAR IN PARK AND TURNING ENGINE OFF, SHIFT TO PARK WILL APPEAR ON DASH- CAR ALREADY IN PARK .

Incident date: Jan 1, 2024

Service Antilock Brake System. Service Shifter. Service 4WD. Loss communication with MPH. ABS light. Traction Control. Power Steering Failing. BRAKE. Doors Lock/Unlock. Vehicle shut down while I was driving and locked me out completely. Replaced Part No. 68321746AA-001 Vehicle was taken to four auto shops. None were able to diagnosed the issue. Mopar shop wanted to charge over $1,600 to replac... Read more

Incident date: Sep 1, 2025

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at slow speeds and turning in either direction, there was an abnormal grinding sound coming from the rear of the vehicle. Additionally, while driving at various speeds, the vehicle shuddered and hesitated while accelerating. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the r... Read more

Incident date: Aug 28, 2025

Vehicle: 2021 Chevrolet Silverado 1500, 3.0L LM2 Turbo Diesel Mileage at most recent failure at 106k miles Complaint Narrative This vehicle has experienced repeated, serious defects affecting engine, transmission, emissions system, and safety recall performance. Despite numerous repair attempts over three years, the problems remain unresolved and the vehicle is currently undriveable and held by ... Read more

Incident date: Aug 28, 2025

Electronic power steering is having issues. Did some research and apparently it’s some sort of torque sensor that requires a whole steering rack replacement. This is a safety concern for the driver and other drivers on the road because the steering is “sticky.” It feels like pulling magnets apart to get the steering wheel to rotate more. Sometimes sticking so bad you have to fight it to stee... Read more

Incident date: Aug 28, 2025

The contact owns a 2023 Vinfast VF8. The contact stated that while his wife was driving 30 MPH, the vehicle inadvertently lost motive power and came to a complete stop in the middle of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer and the vehicle was repaired but the contact was not provided a diagnostic report nor the rep... Read more

Incident date: Jul 7, 2025

The engine starting consuming a quart of oil in less than 500 miles of recent oil change. Car has 114,000 miles and due to oil consumption lifters are now ticking louder. I was not notified of the class action lawsuit that happened due to this same issue. Oil pressure light came on

Incident date: Sep 7, 2025

The contact owns a 2015 Chrysler 300. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the traction control warning light was illuminated. The contact stated that the failure had occurred while reversing or while making a turn. In addition, the failure had occurred several times, including once while... Read more

Incident date: Sep 7, 2025

My problem is with the headlights, in that the condenser lens for the low beam lights has clouded so badly that driving at night has become so dangerous. I have changed the bulbs twice in an effort to correct the problem to no avail. And with the sealed unit not able to be disassembled to clean the lens, my only option is to replace the units at approximately $800 each. This condition in my opinio... Read more

Incident date: Sep 7, 2025

Our 2018 VW, when extremely hot temperatures would make a very loud grinding/squealing sound. Then the AC would intermittently work, sometimes it would blow cold, and sometimes it would not. Eventually, the AC stopped working altogether. There is a strong, hot, burning smell that comes through the vents during these times. These issues have caused extreme visibility as my windows fog up in humid... Read more

Incident date: Aug 27, 2025

Sunroof exploded while driving at a normal rate of speed with no cars surrounding us. Upon inspection, there was no debris within the roof hold that would denote a rock or something causing incident. We jumped a lane but no cars were around. All occupants were safe.

Incident date: Sep 6, 2025

Power button (to turn on and off) to radios does not work, the "home" button to the left of the radio power button does not work.

Incident date: Aug 1, 2025

My 2018 Kia Optima has a cracked oil pan, which caused an excessive oil leak —up to 5 quarts in a matter of hours. This eventually led to my engine going out.

Incident date: Aug 31, 2025

Vehicle lurched to a stop in a parking lot, unable to shift into gear. Warnings: “motor fault detected”, “system fault detected”, “all wheel drive permanently engaged”, “replace 12v battery. “ Currently being repaired under manufacture warranty. Manufacturer confirmed drive unit needed to be replaced. This could have been a terrible accident if it happened on the freeway. My wif... Read more

Incident date: Aug 31, 2025

Dashboard warning lights required an inspection by a qualified mechanic and made the assessment of a faulty ECM relatively easily by noting the excessive heat emitting from the ECU.

Incident date: Aug 31, 2025

Structure body: roof and pillars affected Recall ID: 450977 year 2014- 2020 NHTSA campaign # 23v854000 Vehicle affected 2,976 A detached roof panel can become a road hazard, increasing the risk of a crash. The vehicle is making a loud noise from the panoramic soon roof.

Incident date: Aug 20, 2025

Wipers failed during heavy rain in heavy traffic on 7/3/25. Wipers randomly started working. The wipers failed again during a heavy rain on 8/13/25 again in moderate traffic. Wipers failed during heavy rain, was unable to see while driving on an Interstate. I was able to navigate to the shoulder of the highway but was very scary being on an interstate highway in heavy traffic. Dealership repair o... Read more

Incident date: Aug 20, 2025

Reference is made to Recall 24V954000 For PHEV Corsairs made through April 2024. Mine was built in June 2024, bought in Dec 2024, stopped being able to be charged via 240V power in July and will not be addressed by Ford and the dealer as it is not included in the recall. To date the OEM adapter for charging with 120 V and the charging cord have been demonstrated to be not at fault and my suspici... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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