Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Jul 28, 2026

My car began to not turn on. Took it to the dealership, was told it was the turbocharge being loose. They saw coolant leaking. Paid for the fix. Few days later, car lost power and entered lint mode. Took it back and with simple camera work they check the gasket was leaking. Told that since the turbo before wasn’t working as intended, the gasket became thin. Repairs are above 6k, had no warning l... Read more

Incident date: Jul 28, 2026

The contact owns a 2016 Mazda CX-5. The contact stated while driving at an undisclosed speed, the electric parking brake module warning light was illuminated and the "Brake failure. Vehicle unsafe to drive," message was displayed on the instrument panel. The vehicle was taken back to the residence. The failure occurred on several different occasions. The contact expressed concern that the brakes c... Read more

Incident date: Jul 22, 2026

My brake lines have corroded to the point where half a liter of brake fluid has leaked out rendering the vehicle unsafe. Tesla admits that this is a design flaw but says that it does not affect this particular VIN number but the damage is exactly as described: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: May 18, 2026

Vehicle has strong gas smell and has gas vapor streaming out from under rear driver side wheel well and gas cap area.

Incident date: May 18, 2026

My vehicle got the "knock" trouble code for a faulty crankshaft. This is a widely spread, well documented engine default in the 2016 honda pilot. There are many other pilots that have a recall but mine does not. This doesnt make sense to me. I have not been able to drive this vehicle for two years because of this problem. There is nothing else wrong with this vehicle. It honestly looks brand new.

Incident date: May 4, 2026

November 1, 2024 (46,750 Miles): Vehicle suffered an initial internal high-voltage electric A/C compressor meltdown (Diagnostic Trouble Code B14721C). The authorized dealership replaced the compressor under warranty but left the original, contaminated micro-channel condenser assembly in the vehicle, attempting to clear it via a basic fluid flush. January 15, 2026 (121,269 miles): Vehicle was brou... Read more

Incident date: Jul 30, 2024

I currently own a 2020 Nissan Altima with 49,186 miles and I am reporting a recurring power door lock failure. This vehicle was inspected at the Nissan of Cumming location this morning to confirm the issue. Three of the passenger-side door lock actuators have failed within a short period of time. The two rear door locks stopped working at the same time, and approximately two weeks later the front... Read more

Incident date: May 24, 2026

Read out is showing power steering assist fault. Steering is locking up and screaming. Shows there was a recall for this but that this vin was not on the recall. now it is saying service advance trac.

Incident date: Apr 20, 2005

The contact owns a 2015 Ford F-150. The contact stated that while the accelerator pedal was depressed, there was an abnormal clunking sound coming from the engine. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 26V237000 (Power Train); but the failure persisted. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made ... Read more

Incident date: Apr 20, 2005

I am submitting this complaint because I believe my Volvo electric vehicle has a serious and recurring safety-related defect that has not been permanently repaired despite multiple repair attempts. Since purchasing the vehicle new, it has repeatedly failed to operate as intended, left me stranded multiple times, and continues to display warning messages while driving. I purchased the vehicle new ... Read more

Incident date: Jul 29, 2026

Incident date: Jun 2, 2026

The steel wheel cracked in several places between the weight reducing holes and was at risk of detaching from the vehicle. If this had occurred, this would have led to a catastrophic loss of control, likely during cornering at highway speeds since that would have exerted the most force on the remaining areas. Had that occurred, there would have been a high likelihood of serious injury or death. Th... Read more

Incident date: May 1, 2026

My 2026 Ram 1500 Bighorn Crew Cab After vehicle startup, approximately five seconds, after initiating forward,, the vehicle experience and abrupt engine shut down while in motion. Concurrently the vehicles, electronic parking brake forcefully self engages without driver command due to an automated safety conflict. This severe powertrain, and electrical failure completely strands the vehicle and ... Read more

Incident date: Jul 29, 2026

After finishing a long drive south, I shut the engine off and a yellow engine code popped on. I connected my computer to it and revealed a P129F code (fuel pump control module). I have noticed that other GMC models have been included in a recall concerning this problem. The 2021 GMC 2500 Denali should be also since it is the same problem. This needs to be covered by the manufacturer since it i... Read more

Incident date: Jan 4, 2021

2026 Tesla Model Y (VIN [XXX]) running FSD Supervised v14.2.2.5 / software 2026.14.200 experienced two unintended phantom braking events while FSD was active. Incident 1: XXX, approximately 9:16 AM, XXX southbound off-ramp at [XXX] exit heading [XXX]. Vehicle braked abruptly and without warning at highway approach speed with no obstacle present. Incident 2: XXX, approximately 2:08 PM, [XXX] westbo... Read more

Incident date: Jul 29, 2026

On July 24, 2026, while driving on a marked city street with no vehicle, pedestrian, or obstruction ahead, the Forward Collision-Avoidance system on our 2022 Hyundai Tucson Limited AWD applied emergency braking on its own, three to four separate times, each lasting one to two seconds. Traffic behind us nearly struck our vehicle. My family was in the car. This is the latest event in a progressive ... Read more

Incident date: May 15, 2026

while vehicle is driving multiple dash alarms will start cycling through including stop/start, service electronic stability control, speed control messaging unavailable, service airbag system, service 4WD, engine light and ABS light, anti skid lights all come on, the speedometer goes to zero, and the power steering goes out. Driving highway speeds and suddenly having no power steering is a safety ... Read more

Incident date: May 23, 2026

Idle stop function error during waiting at red light. Engine failed to restart so i had to turned it off and restarted the engine at the traffic light. Happened twice already. Idle stop system is defective need to be recalled

Incident date: May 23, 2026

Tires have a bad vibration and howling noise. Have complained to dealership several times since below 15k miles.... Dealer keeps deflecting.

Incident date: May 23, 2026

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling). The local dealer was contacted, and the contact was informed that the recall repair was performed remotely. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The conta... Read more

Incident date: Jul 28, 2026

On or about July 6, 2026, I observed water entering the passenger compartment of my 2024 Volvo XC90 at the right rear interior quarter trim panel, visible on opening the tailgate. I reported this to Volvo Car USA Customer Care by telephone the same day and was told the vehicle would need to be brought to an authorized dealer. On July 29, 2026, while I was driving the vehicle on a highway, water d... Read more

Incident date: Jul 28, 2026

The rear hatch clicks like it wants to open but doesn't release the latch to open it and I can't get to the place to release an lower the spare tire which is safety concern to me. Also the driver side seat belt casing broke and doesn't release every time you push button to unlatch it which can cause serious problems if in an accident I had a individual garage guy inspect an said he had replaced se... Read more

Incident date: May 4, 2026

The vehicle ACM shorted and caused a fire while driving. My safety was put as risk because the car quickly filled with smoke and unbearable fumes causing me to swerve and attempt to find a safe place to pull over.

Fire

Incident date: Jul 27, 2026

The contact owns a 2025 Ford F-150. While the contact was driving at an undisclosed speed, the moonroof fractured without impact. The contact stated that there were no vehicles nearby and there was no impact to cause the failure. The vehicle was taken to the dealer; however, the vehicle was not inspected. The contact stated that the failure was a known failure with similar vehicles. The manufactur... Read more

Incident date: Jul 10, 2026

Took my Aui Q7 in to AUDI of [XXX], on XXX for a very rough idle and surging at lights from the automatic oof/on system and the 10,000 initial service ( 8000 Mile) I was surprized when the service rep mentioned that it could be a broken motor mount as i thought it was more of a idle adjustment. They did find the driver side mount was broken and replaced it under warranty. Received the car back o... Read more

Incident date: Jul 10, 2026

I am experiencing the "Jeep Death Wobble" which occurs intermittently after hitting any road imperfections i.e. uneven road surface connections, potholes, or rumble strips, causing a violent and sudden shaking of the steering wheel at highway speeds. I feel like the wheels are going to fall off it shakes so bad!!! I either have to slow down to under 45 mph or less, or come to a complete stop in ... Read more

Incident date: Jul 26, 2026

Steering locks up at highway speeds. This vehicle has only 36,526 miles on the odometer. This is a serious safety issue and could easily cause a high speed crash. The dealer has road tested and confirms the problem. The dealer states the electric steering box is at fault. We are having the electric steering box replaced by the dealer.

Incident date: Jul 26, 2026

truck is experiencing the active recall symptoms daily, but the manufacturer is denying a repair due to parts availability. I pull a trailer everyday and I been having break issues the ABS light goes on and off all day, driving on the freeway, streets and even when the truck is on park noise is annoying. Service electronic braking systems is on as well I been almost had accidents and loosing contr... Read more

Incident date: Jul 18, 2026

The contact owns a 2020 BMW X1. The contact stated that while driving 75 MPH, the vehicle suddenly decelerated to 10 MPH. There was no warning light illuminated. During the failure, the messages, "Chassis Stabilization: Drive Moderately," "Collision Warning System Malfunction," "Pedestrian Warning Reduced," and "Drivetrain: Continued Driving Possible" were displayed. The vehicle was pulled over in... Read more

Incident date: Jul 10, 2026

Odometer Fraud. The contact purchased a 2020 Ford Transit. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 69,000, which was confirmed by a fraudulent Carfax report the seller provided to the contact. However, upon searching the VIN on a Ford mo... Read more

Incident date: Jun 23, 2025

Our 2025 BMW X5 50e was involved in an accident while slowly pulling into a parking spot at Bryce Canyon National Park in Utah. While turning right into the striped parking spot, the car suddenly accelerated, swiping the car parked to the right and continued on to break through a rung of the log fence barrier before manual hard braking stopped it from plunging into the canyon below. There was no a... Read more

Crash

Incident date: Jun 23, 2025

The 10R80 10-speed automatic transmission and the gear-shift linkage module are defective, and the truck remains available for inspection. Our safety is constantly put at risk because the transmission exhibits an extremely violent, highly intermittent powertrain lunging jolt during deceleration and stopping. The impact is so severe that it sounds and feels like a loud gunshot firing right next to ... Read more

Incident date: Jun 23, 2025

Incident date: Jul 21, 2026

Car cutoff. Started back up to get off interstate. Saw smoke under hood and got it. Within 5 min sparks under the frame and then 10-15 min later flames

Fire

Incident date: Jul 24, 2026

The contact owns a 2013 Infiniti JX35. The contact stated that while pulling into a parking space, the vehicle hesitated while driving forward. After parking the vehicle, the contact later returned and started the vehicle; however, while driving a short distance, the vehicle suddenly lost automotive power and failed to properly accelerate. The check engine warning light was illuminated. The vehicl... Read more

Incident date: Jul 26, 2026

Component Failure & Availability: A GM remanufactured 2.4L engine block, installed as a replacement in July 2025, suffered a catastrophic internal failure (blown head gasket) within 11 months of installation. The vehicle and the component are currently in the owner's possession and are available for inspection upon request. Safety Risk: A blown head gasket with an internal coolant leak into Cylind... Read more

Incident date: Jul 15, 2026

I’ve reported this problem but as I got into the repair their was far more damaged that was caused due to the vacuum pump. It took out my exhaust camshaft and sent metal through out and the timing needs replaced as well. A shop would rather total my car than what it would cost to fix. I’m attempting to fix it myself but have been without my car for months now. This is created such a hardship a... Read more

Incident date: May 31, 2026

I bought this car in 12/2025. After putting approximately 60 miles on the car, the onboard computer would not save the inputted data. Took back to dealership and update performed. Upon returning the car for this work, the adaptive cruise control would shut itself off on the way to the dealer. They could not replicate this issue. Since having the car for about 6 months the car has been in to the de... Read more

Incident date: Jul 24, 2026

**NHTSA Complaint — 2025 BMW X3 M50 Category: Suspension / Vehicle Stability** Video Evidence: A video showing the body motion over a standard safety speed bump is available here: [[XXX]] Complaint Summary: I am reporting a suspension and stability concern with my 2025 BMW X3 M50. At very low speeds (under 5 mph), when driving over standard safety zone speed bumps, the vehicle exhibits excessive... Read more

Incident date: Jul 28, 2026

The backup camera system malfunctioned, resulting in a blank or distorted display screen when the vehicle is placed in reverse. This system failure deprives the driver of rear visibility and disables the rear parking collision warning, creating a safety hazard when backing up. I previously brought the vehicle to an authorized Chrysler dealership while under factory warranty specifically to report... Read more

Incident date: Jul 4, 2026

The contact owns a 2025 Subaru Forester. The contact stated that while pulling into a parking space, the brake pedal was slightly released to move the vehicle forward; however, the vehicle unintendedly accelerated, failed to respond upon depression of the brake pedal, and crashed into a brick wall. The impact resulted in damages to the front bumper and caused a body panel to detach. No warning lig... Read more

Crash

Incident date: Jul 4, 2026

Crash

Incident date: Jul 24, 2026

While the vehicle was being driven under normal operating conditions, the driver's front seatbelt lower lap anchor completely broke loose and separated from the lower vehicle frame sill. The structural metal anchor plate at the end of the belt is now swinging completely free, and the plastic door-sill trim molding at the base of the door opening is completely broken from the force of the separatio... Read more

Incident date: May 10, 2026

I own a 2010 Subaru Outback. While parked at a college in Medford, Oregon, it suffered a spontaneous electrical fire that originated inside the driver's door. This is the exact failure described in Subaru Safety Recall Campaign WQE-41. The NHTSA website states the recall was completed on this VIN, meaning the recall repair itself has failed and caused a total loss of the vehicle at this time as we... Read more

Fire

Incident date: Jul 1, 2026

The contact owns a 2023 Lexus LS 600. The contact received notifications of NHTSA Campaign Numbers: 25V767000 (ENGINE AND ENGINE COOLING), 26V18000 (SEATS, AIR BAGS); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for... Read more

Incident date: Jul 5, 2026

The contact owns a 2026 Toyota Sienna. The contact stated that while driving at 35 MPH, an abnormal, shattering sound emitted from the vehicle. The contact immediately pulled over and discovered that the rear window had shattered without incident as glass debris had spread all over the truck of the vehicle. The contact was able to flag down a police officer in the area who assisted the contact wit... Read more

Incident date: Feb 17, 2026

Without an impact or collision, my car's passenger seat headrest shot out. I've been checking and others have done this as well. This morning, the driver's side headrest shot out without impact or collision. There is something wrong with the mechanism or airbags for the headrests. This can be extremely dangerous when in motion....

Incident date: Jul 17, 2026

The Full Self Driving software does not allow the user to limit the maximum speed of the vehicle while in use. The car frequently drives 15-20 MPH over the actual limits in typical driving modes with no ability for the user to safely and precisely restrict its speed to a more safe and appropriate level. The car may begin a journey at an appropriate speed, and continue at that speed for miles, but ... Read more

Incident date: Jul 17, 2026

Steering sticks when driving in straight line for extended time. Requires extra effort to make small adjustments Also becomes jerky when making adjustments

Incident date: Jul 27, 2026

Out of nowhere without any warning light all of a sudden couldn’t back up when geared into reverse to reverse. Turned the vehicle off and back on, then was able to reverse. Left parking lot and was on the road and vehicle started loosing speed, then put into park with hazard lights. When attempting to get off the road for safety reasons tried putting into drive and the car then drove in reverse.... Read more

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Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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