Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Oct 10, 2025
Stabilitrek error popped up and traction control lights came on and there was a sudden (brief) loss of electrical power when I turned on high beams
Incident date: Oct 10, 2025
Steering wheel will not lock when in park and the vehicle is turned off. This is referring to the Steering/Shifter Recall (13V-001).
Incident date: Oct 11, 2025
Jeep pushed a software update on 4xe models on 10-10-2025. Today on 10-11-25 I pulled out of my driveway drove less than 100 feet and lost power. The check engine light came on vehicle said to switch to park and start the vehicle. This happens four times trying to turn around in a 2 block radius to get home. With the vehicle parked I turned it on kept my foot on the brake vehicle in drive and it... Read more
Incident date: Oct 11, 2025
After an over-the-air update of the Uconnect system on 10/10/25 the vehicle repeatedly lost propulsion. In each instance I abruptly had absolutely no acceleration, the gear indicator on the dash started flashing, the power mode indicator (electric/hybrid/esave) disappeared, an alert said shift into park and press the brake + start button, and the check engine light and red wrench lights came on. ... Read more
Incident date: Oct 11, 2025
After an over-the-air update of the Uconnect system on 10/10/25 the vehicle repeatedly lost propulsion. In each instance I abruptly had absolutely no acceleration, the gear indicator on the dash started flashing, the power mode indicator (electric/hybrid/esave) disappeared, an alert said shift into park and press the brake + start button, and the check engine light and red wrench lights came on. ... Read more
Incident date: Oct 11, 2025
Intermittent loss of power. Power returns when wiggling the battery
Incident date: Oct 11, 2025
I was using the full self driving feature of the vehicle. At an unusual intersection, there was a flashing do not turn right light because of a train. The car turned right ignoring the do not turn sign And headed for the railroad tracks. I had to slam on the brakes because the car was not going to stop. If a driver is not paying attention they will die. I have video of the whole thing.
Incident date: Oct 11, 2025
I was using the full self driving feature of the vehicle. At an unusual intersection, there was a flashing do not turn right light because of a train. The car turned right ignoring the do not turn sign And headed for the railroad tracks. I had to slam on the brakes because the car was not going to stop. If a driver is not paying attention they will die. I have video of the whole thing.
Incident date: Oct 11, 2025
While driving in the carpool lane, the engine briefly cut-out and than a rattling sound was heard. We decided to immediately exist the free way at a left-side car pool exit as a precaution. Immediately after exiting, the car went into a complete stall. Had we remained on the freeway, we would have been stranded in the fastest lane with no shoulder and with traffic approaching from the rear at 7... Read more
Incident date: Oct 11, 2025
My 2022 Chevrolet Equinox, with just 72,000 miles, experienced a sudden and catastrophic transmission failure caused by a faulty transmission line clamp that broke, resulting in a rapid loss of transmission fluid while I was driving. I was able to pull over to safety, but was on the interstate going 75mph when my speed and vehicle power rapidly reduced. The vehicles around me were able to rapidl... Read more
Incident date: Oct 10, 2025
During driving, the transmission began hesitating when shifting from 4th to 5th gear. Then in stop and go traffic, it would shift hard from 1st gear to the point my head would slam into the headrest. I would then get a notice on the dashboard of a power train failure. Once I turned the vehicle off, the notice would disappear and the vehicle would begin to shift normally for a while, before the har... Read more
Incident date: Oct 10, 2025
During driving, the transmission began hesitating when shifting from 4th to 5th gear. Then in stop and go traffic, it would shift hard from 1st gear to the point my head would slam into the headrest. I would then get a notice on the dashboard of a power train failure. Once I turned the vehicle off, the notice would disappear and the vehicle would begin to shift normally for a while, before the har... Read more
Incident date: Oct 10, 2025
The oil filter housing is plastic and breaks easily. Most places I tried to get an oil change refuse to work on this car because they don’t want to be liable for any damage to the engine do to a cracked oil filter housing. This is a know issue and the manufacturer has not issued a recall or offered a fix. This forces owners to bring there vehicles to a Hyundai dealership and pay a premium for a... Read more
Incident date: Oct 11, 2025
It’s been three years now and I had “Brake system failure” happened two times in 3 years. When traveling the brake system warning appears and while driving, and stopped at sign brake releases slightly and car would start to move unless I apply brakes firmly again. When slowing down at traffic lights holding the brake doesn’t bring car to complete stop. I had apply brake, slightly release a... Read more
Incident date: Oct 11, 2025
It’s been three years now and I had “Brake system failure” happened two times in 3 years. When traveling the brake system warning appears and while driving, and stopped at sign brake releases slightly and car would start to move unless I apply brakes firmly again. When slowing down at traffic lights holding the brake doesn’t bring car to complete stop. I had apply brake, slightly release a... Read more
Incident date: Oct 10, 2025
After the software update on 10/10, the car is randomly dying while driving and getting a check engine light code P1E1D. Car will lose all power while moving, telling me to shift to park to start car. Widespread reports online of the same thing after the update. Called service center and Jeep support and they are clueless.
Incident date: Oct 10, 2025
After the software update on 10/10, the car is randomly dying while driving and getting a check engine light code P1E1D. Car will lose all power while moving, telling me to shift to park to start car. Widespread reports online of the same thing after the update. Called service center and Jeep support and they are clueless.
Incident date: Oct 10, 2025
My jeep suddenly lost power and “service hybrid vehicle system” popped up 6 times. The engine had suddenly cut at 70mph. The was the morning after I had an over the air update from Jeep. It has not done this before.
Incident date: Oct 10, 2025
My jeep suddenly lost power and “service hybrid vehicle system” popped up 6 times. The engine had suddenly cut at 70mph. The was the morning after I had an over the air update from Jeep. It has not done this before.
Incident date: Oct 10, 2025
Backup camera was so blurry couldn’t see truck that was parked behind and backed into front bumper causing dent and bumper needed to be replaced.
Crash
Incident date: Oct 10, 2025
After an update of the Uconnect system the vehicle will break on its one while driving and shut off. Check engine light remains on. Multiple diagnostic error codes appear.
Incident date: Oct 10, 2025
After an update of the Uconnect system the vehicle will break on its one while driving and shut off. Check engine light remains on. Multiple diagnostic error codes appear.
Incident date: Oct 10, 2025
On 10/10/2025 at approximately 11:00 pm CT I was driving my 2024 Jeep Wrangler 4xe on a four lane divided highway at 70 MPH. During the drive a check engine light popped on solid and three seconds later the vehicle killed power and the steering wheel locked up. The Check Engine light was solid and NOT blinking. 911 was called as this incident occurred at the crest of a hill and I was still partia... Read more
Incident date: Oct 10, 2025
Took uConnect update last night. Upon driving after update, jeep looses power and shuts down. Everything on dash lights up. Wants you to put vehicle in park. Throws a check engine light. Upon restart check engine light stays on, go a few miles and Jeep repeats the process.
Incident date: Oct 10, 2025
Took uConnect update last night. Upon driving after update, jeep looses power and shuts down. Everything on dash lights up. Wants you to put vehicle in park. Throws a check engine light. Upon restart check engine light stays on, go a few miles and Jeep repeats the process.
Incident date: Oct 10, 2025
Took uConnect update last night. Upon driving after update, jeep looses power and shuts down. Everything on dash lights up. Wants you to put vehicle in park. Throws a check engine light. Upon restart check engine light stays on, go a few miles and Jeep repeats the process.
Incident date: Oct 10, 2025
Performed a UCONNECT Software update om 10/10 and about 1 hour later, while driving, it shutdown. i rolled off to side of road, engine light is on, it is completely unusable. Guess I am. towing it to dealership. Again this happened while i was driving.
Incident date: Oct 10, 2025
Performed a UCONNECT Software update om 10/10 and about 1 hour later, while driving, it shutdown. i rolled off to side of road, engine light is on, it is completely unusable. Guess I am. towing it to dealership. Again this happened while i was driving.
Incident date: Oct 11, 2025
Jeep pushed out an OTA update for their Uconnect system. Upon completion of this update, that occurred while I was driving, I lost control of my vehicle. My steering wheel locked up, all of the lights on my dashboard started flashing, and I was instructed to pull the jeep over. I was unable to operate the vehicle and had to be towed.
Incident date: Oct 11, 2025
Jeep pushed out an OTA update for their Uconnect system. Upon completion of this update, that occurred while I was driving, I lost control of my vehicle. My steering wheel locked up, all of the lights on my dashboard started flashing, and I was instructed to pull the jeep over. I was unable to operate the vehicle and had to be towed.
Incident date: Oct 11, 2025
The torque converter has a shutter and has had a shutter since the day I bought it. All they want to do is flush the transmission fluid they didn't want to change the torque converter or whatever it's causing the shutter when it was under warranty. They just wanted to continue to keep flushing the transmission to give the torque converter thinner fluid so that way it would continue to run properly... Read more
Incident date: Oct 10, 2025
I am writing to bring attention to what I believe is a serious and ongoing issue related to the design of my vehicle’s transmission system. I recently contacted Ford Motor Corp. regarding this matter and was assigned a case number; however, the case was open and closed within a 5-minute conversation. I was informed that there are currently no known issues or recalls related to the transmission i... Read more
Incident date: Oct 10, 2025
I am writing to bring attention to what I believe is a serious and ongoing issue related to the design of my vehicle’s transmission system. I recently contacted Ford Motor Corp. regarding this matter and was assigned a case number; however, the case was open and closed within a 5-minute conversation. I was informed that there are currently no known issues or recalls related to the transmission i... Read more
Incident date: Oct 10, 2025
After the the latest U-connect update, my jeep will not run after about 30 seconds while driving. Stalls while in motion. Will restart, but then shuts off again. Has an engine code on dash.
Incident date: Oct 10, 2025
After the the latest U-connect update, my jeep will not run after about 30 seconds while driving. Stalls while in motion. Will restart, but then shuts off again. Has an engine code on dash.
Incident date: Oct 10, 2025
After the the latest U-connect update, my jeep will not run after about 30 seconds while driving. Stalls while in motion. Will restart, but then shuts off again. Has an engine code on dash.
Incident date: Oct 10, 2025
Was driving on the highway and the check engine lights came on and a warning to shift to park. Shifted to park and restarted the vehicle to get myself out of the road and the check engine light remained on. From several posts on the Jeep 4xe Facebook group, looks like related to a recent over-the-air update which mine completed an hour before. The Jeep just died in the middle of the highway….
Incident date: Oct 10, 2025
We’ve experienced multiple ongoing issues with this vehicle, and the dealership’s only suggestion so far has been to file a lemon law claim. Last month, the car began jerking excessively while driving typically at speeds between 35–45 mph. The best way to describe it is that it feels as though all the wheels lock up at once, causing a loud tire-screeching noise. It was a frightening experie... Read more
Incident date: Oct 10, 2025
Date of Incident: [XXX] US Eastern Time Location: [XXX] Incident Type: Safety defect and vehicle malfunction due to Sudden Unintended Acceleration with multiple safety system failures On the date referenced above, while traveling at approximately 5 mph and preparing to park in a gravel parking lot, I removed my foot from the accelerator pedal to bring the vehicle to a complete stop using the n... Read more
Crash
1 injured
Incident date: Oct 10, 2025
Date of Incident: [XXX] US Eastern Time Location: [XXX] Incident Type: Safety defect and vehicle malfunction due to Sudden Unintended Acceleration with multiple safety system failures On the date referenced above, while traveling at approximately 5 mph and preparing to park in a gravel parking lot, I removed my foot from the accelerator pedal to bring the vehicle to a complete stop using the n... Read more
Crash
1 injured
Incident date: Oct 10, 2025
Since October 2023, my 2019 Toyota Prius has developed severe and unpredictable driving behavior after a regular brake service, which may have triggered or coincided with a software or ECU update. The car, which had been driving smoothly since I bought it in 2021, suddenly began showing false braking, steering interference, and lane instability — as if the car were trying to “correct” proble... Read more
Incident date: Oct 10, 2025
Since October 2023, my 2019 Toyota Prius has developed severe and unpredictable driving behavior after a regular brake service, which may have triggered or coincided with a software or ECU update. The car, which had been driving smoothly since I bought it in 2021, suddenly began showing false braking, steering interference, and lane instability — as if the car were trying to “correct” proble... Read more
Incident date: Oct 10, 2025
Since October 2023, my 2019 Toyota Prius has developed severe and unpredictable driving behavior after a regular brake service, which may have triggered or coincided with a software or ECU update. The car, which had been driving smoothly since I bought it in 2021, suddenly began showing false braking, steering interference, and lane instability — as if the car were trying to “correct” proble... Read more
Incident date: Oct 10, 2025
Update happened to Uconnect on October 10th. The vehicle now shuts off every 1/2 mile. When this happens all power is lost and vehicle states to put bricked in park.
Incident date: Oct 10, 2025
2 separate dealerships made me pay to replace faulty tires when the new ones blew out within less than a month of purchase. They also pocketed the mail in rebates I was promised for buying new sets of tires from their locations. I started taking my car to an independent garage for regular maintenance. My traction control light has been on since shortly after I bought the car in 2018 but I never im... Read more
Incident date: Oct 10, 2025
2 separate dealerships made me pay to replace faulty tires when the new ones blew out within less than a month of purchase. They also pocketed the mail in rebates I was promised for buying new sets of tires from their locations. I started taking my car to an independent garage for regular maintenance. My traction control light has been on since shortly after I bought the car in 2018 but I never im... Read more
Incident date: Oct 10, 2025
The following is a list of persistent electrical failures in my vehicle, several of which present a significant safety risk. I have attempted to resolve the issues: •Emergency OnStar Button Failure: My vehicle's emergency OnStar buttons consistently fail to function when the ignition is off. This is a critical safety defect, as the system is designed to work on a backup battery during an emerge... Read more
Incident date: Oct 10, 2025
When a lever is pulled, the second row seat can move freely back and forth on a track until the back of the seat is returned to the upright position. I was driving at highway speeds and had to brake suddenly. The seat was at the back of the track with the lever pulled, and it slammed into the back of the driver seat, hurting my back. It stuck there putting pressure on the seat (which could be felt... Read more
1 injured
Incident date: Oct 10, 2025
OTS update today on 10-10-25 on my 2024 Jeep Wrangler 4XE caused my Jeep to stall/die about a mile from my house losing all engine/motor power and my Drive selector D to begin flashing. I had to put my Jeep in park in a busy intersection narrowly being hit several times by oncoming traffic. I had to put in park and shut the Jeep completely off, then back on and finally after reboot, could put i... Read more
Incident date: Oct 10, 2025
OTS update today on 10-10-25 on my 2024 Jeep Wrangler 4XE caused my Jeep to stall/die about a mile from my house losing all engine/motor power and my Drive selector D to begin flashing. I had to put my Jeep in park in a busy intersection narrowly being hit several times by oncoming traffic. I had to put in park and shut the Jeep completely off, then back on and finally after reboot, could put i... Read more