Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Oct 10, 2025
Tesla Model S 2021 Long Range: Upon closing the rear trunk close button from the app or close button on the hatch, the hatch goes down but won’t lock. It gives 3 beeps. Upon pressing open, it won’t go up and gives 3 beeps.
Incident date: Oct 10, 2025
Over the air update on 10/10/25, disabled my Wrangler. Engine light is on, vehicle shuts down, turns off while driving, continuous error messages, unable to operate vehicle safely, it will not stay running while driving. Within 20 miles, it shut down six times while driving on the highway. As of this date and time, Jeep, Mopar, Stellantis have not offered any guidance, assistance or potenti... Read more
Incident date: Oct 10, 2025
Over the air update on 10/10/25, disabled my Wrangler. Engine light is on, vehicle shuts down, turns off while driving, continuous error messages, unable to operate vehicle safely, it will not stay running while driving. Within 20 miles, it shut down six times while driving on the highway. As of this date and time, Jeep, Mopar, Stellantis have not offered any guidance, assistance or potenti... Read more
Incident date: Oct 10, 2025
Over the air update on 10/10/25, disabled my Wrangler. Engine light is on, vehicle shuts down, turns off while driving, continuous error messages, unable to operate vehicle safely, it will not stay running while driving. Within 20 miles, it shut down six times while driving on the highway. As of this date and time, Jeep, Mopar, Stellantis have not offered any guidance, assistance or potenti... Read more
Incident date: Oct 10, 2025
While driving at any rate of speed the vehicle would take over, shutting down driver control with a message on the dashboard saying to put vehicle in park. After pulling over to shut vehicle off, I would turn it back on, and was allowed to drive until this occurred again. A message would come up to service hybrid system.
JEEP
GRAND CHEROKEE
(2011) - ENGINE
Oct 11, 2025
Incident date: Sep 1, 2025
While driving at any rate of speed the vehicle would take over, shutting down driver control with a message on the dashboard saying to put vehicle in park. After pulling over to shut vehicle off, I would turn it back on, and was allowed to drive until this occurred again. A message would come up to service hybrid system.
Incident date: Oct 11, 2025
Software update sent to vehicle 10/10/2025. Allowed update as I was parked for afternoon. In the evening I attempted to drive for dinner. Vehicle suddenly lost propulsion, all warning lights came on, vehicle went to neutral, lost power steering, coasted to sudden stop and message stated shift to park and press start. Which I did. Same thing happened again in just a few feet in the middle o... Read more
Incident date: Oct 10, 2025
The pcv oil separator has failed and is making a whistling sound. From researching this issue it is widely known and an investigation shows it is caused in relation to a recall for the oil strainer that was done on this vehicle. I called audi dealership and they said this is not an open recall, however it seems this is exactly what caused it.
Incident date: Oct 10, 2025
ABS and brake lights suddenly turned on and brake pedal effectiveness changed dramatically. When pressing brake pedal the brakes barely work now. Just got quoted $5161 for ABS accumulator repair, $2336 for major suspension concern, and total $8386 estimate for repairs from Toyota service department. I see many similar complaints from Toyota owners online, this seems to be a common issue with Pr... Read more
Incident date: Oct 11, 2025
ABS and brake lights suddenly turned on and brake pedal effectiveness changed dramatically. When pressing brake pedal the brakes barely work now. Just got quoted $5161 for ABS accumulator repair, $2336 for major suspension concern, and total $8386 estimate for repairs from Toyota service department. I see many similar complaints from Toyota owners online, this seems to be a common issue with Pr... Read more
Incident date: Oct 10, 2025
10-11-25 Transmission changed on its own from 6 gear going 63mph to first or second gear to 13mph (what I seen after realizing what happened) I already had it into Ford for sensor warnings before this and they couldn't find the problem. Now work is done and first gear is rough, and it still acts up towing a trailer. I take it back in on the 20th because I was not offered a rent a car or loaner and... Read more
Incident date: Oct 11, 2025
After Jeep pushed over air update on 10/10/25, car experiences sudden and complete loss of power. Vehicle basically dies while in motion and had to wait until it stops to restart. In less than .5 mile, this happened 5 times.
Incident date: Oct 11, 2025
After Jeep pushed over air update on 10/10/25, car experiences sudden and complete loss of power. Vehicle basically dies while in motion and had to wait until it stops to restart. In less than .5 mile, this happened 5 times.
Incident date: Oct 11, 2025
A software update was installed yesterday, and I almost died on a busy interstate when my vehicle shut down and would not restart. The jeep software update is causing THOUSANDS of vehicles to shut down. I literally had to wait hours for police to show up to clear the road so we could safely tow the vehicle. I come to home look on the Jeep forums and LOTS of people had the same issues.
Incident date: Oct 10, 2025
Was driving on the freeway at 65 mph. Engine cut off completely and said to put it in park. No forward propulsion. This happened 2 times in a row.
Incident date: Oct 10, 2025
The car performed an automatic update last night. Driving it today, the car automatically shut down multiple times on a busy street. My life was in danger multiple times. There is no solution and this is negligence.
Incident date: Oct 10, 2025
Ioniq 5's yellow air bag wire/harness underneath driver seat has design flaw, many other owners are noticing. In my case the cables are touching the floor, it's a hazard.
Incident date: Oct 10, 2025
Ioniq 5's yellow air bag wire/harness underneath driver seat has design flaw, many other owners are noticing. In my case the cables are touching the floor, it's a hazard.
Incident date: Oct 10, 2025
On Friday [XXX] at approximately [XXX]. My wife and I were driving our 2024 C-Class 300 (~8,000 miles on this vehicle) on [XXX] and entering the intersection of [XXX]. Riverside, CA 92506 when all of sudden the car just died (the engine stopped running, pushing the gas pedal with no power) and all the dashboard lights came on flashing like crazy. This incident paced my wife and I in a very venera... Read more
Incident date: Oct 11, 2025
There is something wrong with the battery charging system, this is a known issue for GM. I've brought it to the dealership to address the issue and they do not know what is wrong or how to fix it. Sixteen times since I got this vehicle it has flashed a warning "service charging system: your vehicle may stall because the battery is not charging properly. Schedule service soon." I obtained this veh... Read more
Incident date: Oct 11, 2025
I can hear a whirling sound coming from under the car. I took it to the mechanic and was told the transmission is failing and need replacement. I was told by At a Toyota dealership there is no maintenance on this transmission. It doesn’t even have a dipstick to check levels. The whole design is to replace rather than maintain. My car had 80k miles when it started
Incident date: Oct 11, 2025
The display panel for the speedometer and gas would not work or display anything.
Incident date: Oct 11, 2025
As I was driving the car on the highway, the engine light came on, then the "D" for drive gear started flashing and I could no longer accelerate or give the car gas. The only option was to "coast" across several lanes to the break down lane, put the car completely in park, shut off the ignition, and then restart the vehicle to drive again. This happened to me at least 7-8 times today (5 times wh... Read more
Incident date: Oct 11, 2025
As I was driving the car on the highway, the engine light came on, then the "D" for drive gear started flashing and I could no longer accelerate or give the car gas. The only option was to "coast" across several lanes to the break down lane, put the car completely in park, shut off the ignition, and then restart the vehicle to drive again. This happened to me at least 7-8 times today (5 times wh... Read more
Incident date: Oct 11, 2025
As I was driving the car on the highway, the engine light came on, then the "D" for drive gear started flashing and I could no longer accelerate or give the car gas. The only option was to "coast" across several lanes to the break down lane, put the car completely in park, shut off the ignition, and then restart the vehicle to drive again. This happened to me at least 7-8 times today (5 times wh... Read more
Incident date: Oct 10, 2025
The sunroof of the vehicle spontaneously shattered while driver was driving on I-5 South in Orange County, California. Driver’s safety was compromised due to the potential for glass to have entered the vehicle while vehicle was in motion. The safety of other motorists on the road was also compromised, as pieces of glass appear to have flown off the sunroof into traffic. The sudden shattering was... Read more
Incident date: Oct 10, 2025
The sunroof of the vehicle spontaneously shattered while driver was driving on I-5 South in Orange County, California. Driver’s safety was compromised due to the potential for glass to have entered the vehicle while vehicle was in motion. The safety of other motorists on the road was also compromised, as pieces of glass appear to have flown off the sunroof into traffic. The sudden shattering was... Read more
Incident date: Oct 10, 2025
Today while driving on my street in Electric mode at ~25-30 mph, suddenly an alarm dinged and the “D” on the transmission started flashing and the “check engine” light came on. I lost power to the drivetrain (pressing the accelerator pedal did nothing) and an alert on the screen said to press the brake pedal and start button to start the car. I pulled over, turned it off, then turned it ba... Read more
Incident date: Oct 11, 2025
Today while driving on my street in Electric mode at ~25-30 mph, suddenly an alarm dinged and the “D” on the transmission started flashing and the “check engine” light came on. I lost power to the drivetrain (pressing the accelerator pedal did nothing) and an alert on the screen said to press the brake pedal and start button to start the car. I pulled over, turned it off, then turned it ba... Read more
Incident date: Oct 11, 2025
Today while driving on my street in Electric mode at ~25-30 mph, suddenly an alarm dinged and the “D” on the transmission started flashing and the “check engine” light came on. I lost power to the drivetrain (pressing the accelerator pedal did nothing) and an alert on the screen said to press the brake pedal and start button to start the car. I pulled over, turned it off, then turned it ba... Read more
Incident date: Oct 11, 2025
While driving my 2024 Jeep Wrangler 4xe (VIN: [XXX] ), the vehicle suddenly lost all motive power without warning. The accelerator pedal became completely unresponsive, the “D” indicator on the gear selector began blinking, and the vehicle coasted to a stop in traffic. It would not restart for several minutes. This has occurred multiple times since purchase. The most concerning incident happen... Read more
Incident date: Oct 11, 2025
My car was stalling out every 30 second while I was driving. The dash would immediately tell me to put my car in park. Once I put my car in park, my car would lock up and not let me shift back into drive unless I turned the car off and back on again. This is extremely dangerous as my car just shuts down mid driving. The car is currently at the dealership being inspected and they have not fully con... Read more
Incident date: Oct 11, 2025
My car was stalling out every 30 second while I was driving. The dash would immediately tell me to put my car in park. Once I put my car in park, my car would lock up and not let me shift back into drive unless I turned the car off and back on again. This is extremely dangerous as my car just shuts down mid driving. The car is currently at the dealership being inspected and they have not fully con... Read more
Incident date: Oct 11, 2025
my 2023 ford edge caused burns to the back of my legs. i was unaware until my grandma informed me that something was wrong with my legs. i noticed when i got the car 2 months ago level 3 of the seat warmer was way to hot like i felt it burning. so i only used on setting 1 or 2 and did not feel the burning sensation like when used on 3 but somehow my legs are burned
Incident date: Oct 11, 2025
I took delivery of a 2026 Tesla Model Y on Sept. 20, 2025. It came with a 30 day trial of FSD. I tried it out for less than a week, and decided that I don't have a death wish. The ifrst failure was when it stoppped for a red light, and there was a not right turn on red sign. The car patiently waited for a little while and then suddenly started to begin turning on the red light - like it ran out o... Read more
Incident date: Oct 11, 2025
Rear tailgate. Borrowed vehicle from a friend for a trip. When opening the tailgate with the external switch it opens all the way and immediately comes back down about 12 inches or so then it immediately goes back up and immediately comes all the way down. My wife was almost trapped between the bottom of the tailgate and the floor of the storage compartment. When I tried it, I tried to hold it ... Read more
Incident date: Oct 10, 2025
When I turn the key to crank my radio doesn’t come on , A/C won’t blow and I have to jiggle the keys or restart it to end the issue. My husband has witnessed thi happen many times. Scared I might have an electrical issue. Contact me back for assistance to me for this issue please. It doesn’t happen every time either.
Incident date: Oct 10, 2025
When I turn the key to crank my radio doesn’t come on , A/C won’t blow and I have to jiggle the keys or restart it to end the issue. My husband has witnessed thi happen many times. Scared I might have an electrical issue. Contact me back for assistance to me for this issue please. It doesn’t happen every time either.
Incident date: Oct 10, 2025
The latest Uconnect 5 update was performed by the Jeep dealership on my 2024 Wrangler 4xe on October 11th, 2024. After leaving the dealership, the vehicle shut off while driving and displayed a message instructing me to “shift to Park.” I lost propulsion and power steering, creating an immediate safety hazard. The dealership had just completed the update and told me it was safe to drive. Bas... Read more
Incident date: Oct 10, 2025
The latest Uconnect 5 update was performed by the Jeep dealership on my 2024 Wrangler 4xe on October 11th, 2024. After leaving the dealership, the vehicle shut off while driving and displayed a message instructing me to “shift to Park.” I lost propulsion and power steering, creating an immediate safety hazard. The dealership had just completed the update and told me it was safe to drive. Bas... Read more
Incident date: Oct 10, 2025
Jeeps received an over the air update on 10/11/2025 and after the update experienced loss of power while driving with no warning . This could have caused an accident . I was driving down a road and there was no warning indication when my jeep suddenly just started to stall. I just had it inspected and drove without issue the day before . When I called the dealer to have it towed she said someone e... Read more
Incident date: Oct 11, 2025
Jeeps received an over the air update on 10/11/2025 and after the update experienced loss of power while driving with no warning . This could have caused an accident . I was driving down a road and there was no warning indication when my jeep suddenly just started to stall. I just had it inspected and drove without issue the day before . When I called the dealer to have it towed she said someone e... Read more
Incident date: Oct 11, 2025
In hot or humid conditions, the 8 inch center display flashes on and off intermittently. This failure makes the backup camera unusable, which is a safety problem. It also makes controlling the navigation or radio very difficult. The dealer has looked at this vehicle problem a few times in the last five years and has been unable to duplicate the problem. I cannot force this to occur at the dealersh... Read more
Incident date: Oct 11, 2025
After performing the over the air Uconnect update my vehicle stopped moving in the middle of traffic. An error message said service charging system, and put into P and start vehicle. Me and my family were in danger. I was able to finally reset vehicle and pull into a safe parking area.
Incident date: Oct 11, 2025
I accepted a uconnect software update last night and this morning lost complete power while diving my jeep multiple times. I had to pull over on busy streets, put the vehicle in park, turn on/off the vehicle a couple times and got it to start again. The check engine light has been on since. I went to the dealership and they said they’ve received multiple complaints today as well. I have it home ... Read more
Incident date: Oct 11, 2025
I accepted a uconnect software update last night and this morning lost complete power while diving my jeep multiple times. I had to pull over on busy streets, put the vehicle in park, turn on/off the vehicle a couple times and got it to start again. The check engine light has been on since. I went to the dealership and they said they’ve received multiple complaints today as well. I have it home ... Read more
Incident date: Oct 11, 2025
My Model 3 was T-boned in an intersection, hitting both the front and rear doors, as a result of a vehicle running a red light. The driver that hit us was speeding and didn’t hit brakes. The impact pushed the Tesla almost in a complete 360 on an adjacent street where the driver side of the car jumped a curb and stopped after hitting a pole slightly on the driver side. Red light etc all substant... Read more
Crash
2 injured
Incident date: Oct 1, 2025
While driving, a warning suddenly appeared stating “Electronic Stability Control Failure.” Immediately afterward, the vehicle stopped accelerating and automatically shifted from RUN to ACC mode with no throttle response or acceleration control. Traffic was moderate, and when the vehicle abruptly lost propulsion, several cars behind me had to brake hard and nearly collided with my vehicle. I w... Read more
Incident date: Oct 2, 2025
Front Bumper Fitment Issue: The front bumper clips fail to secure the bumper properly, causing a noticeable gap between the bumper and the body, particularly around the headlight and fender. Despite visiting my local dealer today (10-11-2025), they have confirmed that this is a known issue, but no permanent solution has been provided. The bumper misalignment negatively impacts the aesthetic qualit... Read more
Incident date: Oct 2, 2025
On October 6, 2025 my wife was distracted by a popping sound while driving her 2021 Honda CR-V and did not notice any rocks, birds etc. At her destination no damage was found after a walk around inspection. A few days later while driving she heard rattling in the overhead and slid open the moonroof shade to discover the glass was shattered. Honda of Ocala quoted $1265, (minus 15% Wild Card Any ... Read more