Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Oct 12, 2025
Car keeps shutting off and the acceleration is bad and transmission doesn’t work as well when i shift gears
Incident date: Oct 12, 2025
Car keeps shutting off and the acceleration is bad and transmission doesn’t work as well when i shift gears
Incident date: Oct 12, 2025
Due to negligence of gmc wright of wexford during the replacement of 3rd new transmission they did not clamp a hose together causing coolant to leak and my thermostat to come on n off. Causing further damage to my vehicle
Incident date: Oct 12, 2025
Due to negligence of gmc wright of wexford during the replacement of 3rd new transmission they did not clamp a hose together causing coolant to leak and my thermostat to come on n off. Causing further damage to my vehicle
Incident date: Oct 12, 2025
Due to negligence of gmc wright of wexford during the replacement of 3rd new transmission they did not clamp a hose together causing coolant to leak and my thermostat to come on n off. Causing further damage to my vehicle
Incident date: Oct 11, 2025
My vehicle completely shut down while driving after a reported connect update issue on 10/10. I was driving down the highway on 10/12 and it completely lost power.
Incident date: Oct 11, 2025
Part number 15816854 and says replaced by 15756444 cab pressure releaf vent rubber degrades and is open allowing exhaust fumes to go into cab of vehicle they are located above taillights of vehicle while driving sucks exhaust fumes into vehicle no parts available to fix vehicle and not normal serviceable part
Incident date: Oct 11, 2025
Jeep is not running properly after a software update. Engine warning lights are coming on and message to pull over and restart. Unable to drive and keep a regular speed.
Incident date: Oct 11, 2025
I’ve had this situation happen at least 2 to 3 times but specifically I’ll talk about the most recent. I was reversing out of my parking spot approximately 20 feet or so to where I can turn around and circle around the parking lot and exit. When I switched over to drive the vehicle accelerated rapidly unprompted. I was able to stop it by using the break, but I can also see how this could be a ... Read more
Incident date: Oct 11, 2025
Pulled vehicle out of the garage. Stopped with foot on the brake. Let off the brake to drive and the check engine light came on along with a red light on the gauge cluster with a red wrench. Warning came on the screen saying put vehicle in park and press the start stop button. Vehicle turned back on and the screen said no hybrid power available. Drove down my driveway and complete loss of power. S... Read more
Incident date: Oct 11, 2025
Pulled vehicle out of the garage. Stopped with foot on the brake. Let off the brake to drive and the check engine light came on along with a red light on the gauge cluster with a red wrench. Warning came on the screen saying put vehicle in park and press the start stop button. Vehicle turned back on and the screen said no hybrid power available. Drove down my driveway and complete loss of power. S... Read more
Incident date: Oct 11, 2025
Pulled vehicle out of the garage. Stopped with foot on the brake. Let off the brake to drive and the check engine light came on along with a red light on the gauge cluster with a red wrench. Warning came on the screen saying put vehicle in park and press the start stop button. Vehicle turned back on and the screen said no hybrid power available. Drove down my driveway and complete loss of power. S... Read more
Incident date: Oct 11, 2025
On October 3, 2025 our 2020 Ford F250 King Ranch 6.7 diesel broke down with no start and check engine light. We contacted Ford. We towed the vehicle, at our expense to the dealership we purchased it from approximately one year ago on October 6, 2025. I contacted Ford on October 3, 2025 and received a claim number. On October 7, 2025 the Ford dealership contacted us to inform us the high pre... Read more
Incident date: Oct 12, 2025
Updated my jeep (per the prompt) on 10/11. Subsequently Lost power steering and power while driving. Had to turn off the car and restart it. Not safe to drive and unpredictable.
Incident date: Oct 11, 2025
The car model year is 2018 and has 49,580 miles when it was taken to the Honda dealer for inspection. The steering wheel was 'sticking' as if it were in a groove. Turning the steering wheel became somewhat difficult. It was if the steering wheel needed to be turned with enough force to get it up and over the lip of the groove so the car would turn. It also made a ticking or cracking sound when... Read more
Incident date: Oct 11, 2025
My Wrangler 4xe underwent a software update on 10/11 and since then has been stalling. It has been throwing error codes for a “stability control” issue. The car shuts off regardless of your speed, which is extremely dangerous. It left us stranded in the middle of the road several times in our 15 minute drive.
Incident date: Oct 11, 2025
Main windsheild camera failed.
Incident date: Oct 10, 2025
Main windsheild camera failed.
Incident date: Oct 11, 2025
After applying an OTA (over the air) update from Jeep on 10/11/25 at approximately 1pm EST, the vehicle would drive for about 100 yards and then lose all power. Check engine light came on and a message saying to put in park. This happened when I pulled out of a parking lot and was lucky enough to have enough momentum to get to the side of the road. Restarted the Jeep, drove another 100 yards in... Read more
Incident date: Oct 12, 2025
After applying an OTA (over the air) update from Jeep on 10/11/25 at approximately 1pm EST, the vehicle would drive for about 100 yards and then lose all power. Check engine light came on and a message saying to put in park. This happened when I pulled out of a parking lot and was lucky enough to have enough momentum to get to the side of the road. Restarted the Jeep, drove another 100 yards in... Read more
Incident date: Oct 12, 2025
While driving on a regular basis steering wheel is sticking. Have to jerk the wheel to get it unstuck. It is scary when having to jerk wheel and not lose control when it unsticks. Took it to dealership advised needs new steering rack for almost $4000.
Incident date: Oct 12, 2025
Jeep/Stellantis pushed an update to the Uconnect System/other electronic controls in our 24 Wrangler 4xe without warning or ability to adequately decline the update that ultimately downloaded into the vehicle. After the update vehicle stalls every 1 to 5 miles. After 30 seconds driver has no control of the vehicle. This presented a situation where we could have been involved in a major accident. ... Read more
Incident date: Oct 10, 2025
I was on the highway and the rear spoiler over the back window flew off with the camera installed in the spoiler. The rear camera no longer works as a result of the spoiler flying off the vehicle. I contacted Land Rover of Brooklyn and was informed that they will not make the repair or honor the recall.
Incident date: Oct 10, 2025
I was on the highway and the rear spoiler over the back window flew off with the camera installed in the spoiler. The rear camera no longer works as a result of the spoiler flying off the vehicle. I contacted Land Rover of Brooklyn and was informed that they will not make the repair or honor the recall.
Incident date: Oct 10, 2025
The tires are listed with the manufacturer and were sold by Mazda on a brand new car to me as 65,000 mile tires I was at a little over 17,000 when Mazda said they were “wearing” oddly and this past Monday they said I needed replacement tires. The pros at the dealership stated they are seeing all CX-90 and CX-70 hybrids need tires before 25,000 miles. It is all over the internet that people are... Read more
Incident date: Oct 10, 2025
The tires are listed with the manufacturer and were sold by Mazda on a brand new car to me as 65,000 mile tires I was at a little over 17,000 when Mazda said they were “wearing” oddly and this past Monday they said I needed replacement tires. The pros at the dealership stated they are seeing all CX-90 and CX-70 hybrids need tires before 25,000 miles. It is all over the internet that people are... Read more
Incident date: Oct 10, 2025
My vehicle turns off while driving, which has almost cost mine and my child's life twice on the highway and once inside a roundabout. It often happens after acceleration and slight braking soon after, RPM goes to zero and a few dash lights come on. I am completely unable to accelerate, have to coast to a full stop until I can brake and put it into park and then push to start again. I'm sure you ca... Read more
Incident date: Oct 10, 2025
Jeep performed over the air update to the telematics box module. After update the vehicle, while in drive and running, driving on a public road way, set off a dash message to “place car in park to start”. Then suddenly can to a very violent stop in traffic. This could have cause an accident or loss of life. Vehicle is at jeep dealer waiting on fix. Thousands of 4xE hybrid jeeps are effected.
Incident date: Oct 11, 2025
I performed an Over-the-Air update on the car. When we got in to drive it about 10 minutes later, after driving for about 30 seconds, the car completely died. All the gages went haywire, it said traction control system needed service, the check engine light came on, and to shift to Park to continue. Once shifted into Park, the gear selected would lock. This happened while in the middle of the ... Read more
Incident date: Oct 11, 2025
I performed an Over-the-Air update on the car. When we got in to drive it about 10 minutes later, after driving for about 30 seconds, the car completely died. All the gages went haywire, it said traction control system needed service, the check engine light came on, and to shift to Park to continue. Once shifted into Park, the gear selected would lock. This happened while in the middle of the ... Read more
Incident date: Oct 11, 2025
Transmission does not advance through its ranges fails to shift leaving stranded middle of intersection. Misses a whole range looses excelleration. You
Incident date: Oct 11, 2025
Transmission does not advance through its ranges fails to shift leaving stranded middle of intersection. Misses a whole range looses excelleration. You
Incident date: Oct 11, 2025
The moon roof shade no longer retraces properly and sags obstructing vision when looking through the rear view mirror causing a safety hazard.
Incident date: Oct 11, 2025
Description of the Issue: The airbag (SRS) warning light on my 2013 Hyundai Elantra GT Hatchback intermittently turns on and off and flickers when turning the steering wheel, indicating a potential fault in the spiral cable assembly (clock spring). Hyundai issued a Clock Spring Extended Warranty (TSB #17-BE-004-1) for certain vehicles, but my vehicle is not covered. A complete failure of the cloc... Read more
Incident date: Oct 10, 2025
The high pressure power steering hose on my car is leaking. Issues with Air bags
Incident date: Oct 10, 2025
The high pressure power steering hose on my car is leaking. Issues with Air bags
Incident date: Oct 10, 2025
My car updated and now keeps stalling and the error said to service the electronic stability control.
Incident date: Oct 11, 2025
Jeep pushed out an over-the-air update to UConnect on 10/10/25, which I installed. After installing the update, my car completely shut off in the middle of an intersection. I could have been killed. I restarted the cr, and it continued to do this every few minutes all the way home. I tried to call Jeep and they said they could not help me because the update came from Stellantis. It was well d... Read more
Incident date: Oct 11, 2025
Fuel pump failed as in recall 25V586000 , vehicle stalled in middle of an intersection of a busy road , could not get vehicle into neutral to push out of road. Manufacturers recall does not include my vehicle vin (yet)
Incident date: Oct 10, 2025
Vehicle is experiencing intermittent electrical issues, including vehicle completely shutting off while driving, driver window security warning message appears, radio, outside temp and fuel economy will reset when starting the truck. Last time it shut down while coming to a stop, a message appeared on the driver information screen saying “3 key programmed to vehicle”. Sometimes before it shuts... Read more
Incident date: Oct 10, 2025
Vehicle is experiencing intermittent electrical issues, including vehicle completely shutting off while driving, driver window security warning message appears, radio, outside temp and fuel economy will reset when starting the truck. Last time it shut down while coming to a stop, a message appeared on the driver information screen saying “3 key programmed to vehicle”. Sometimes before it shuts... Read more
Incident date: Oct 11, 2025
The newest update caused the car to turn off while driving the vehicle. Check engine light is still turned on and I can’t drive the vehicle in any of the 3 modes it has.
Incident date: Oct 11, 2025
On 10/10/2025 My Jeep Wrangler prompted me to update the Uconnect box. After the update completed, my vehicle lost power at highway speed and started to shift to park. I had to make dangerous maneuvers, pull into the median, and attempt to restart the vehicle.
Incident date: Oct 11, 2025
On [XXX], while driving from Delaware to Massachusetts in her 2024 Ford Edge (purchased new in April 2024, now with roughly 19,800 miles on the odometer) on [XXX] in New Jersey, my wife experienced the cloth-panel shade of the "Panoramic Vista Roof" fall onto her. Obviously, this was a complete surprise and very dangerous to her in the control of the vehicle. She stated that about a week prior t... Read more
Incident date: Oct 11, 2025
Our Audi has 13k miles. We noticed large chunks of rubber pulling away on the treads with pieces large enough to put our finger into. The dealer says they have seen this problem before with this tire
Incident date: Oct 11, 2025
In March, 2024, as part of a mandatory Ford and NHTSA safety recall for a leaking master cylinder, we had our Ford Expedition serviced at Lugoff Ford, Lugoff, SC to replace the faulty brake parts. Ford Recall Reference: 22S11/22S11D - NHTSA Reference: 22V-150. At the time of the recall and replacement there was no indication of the master cylinder leaking. On [XXX] our brakes failed on a trip n... Read more
Incident date: Oct 11, 2025
updated a new update OTA the vehicle on Friday Oct 09 Was driving the next day Saturday theb11th and the car stalled and the D on the shift was blinking and could not move the vehicle. I had to put in park and restart to continue I was stopped in the middle of the road and could have been hit from behind as someone was behind me. The check engine light also came one
Incident date: Oct 11, 2025
I was stopped at a light the Jeep turned off, dash said put vehicle in Park, restart, then Drive. After I turned off the Jeep and restarted, the check engine light came on. No issues that day, but engine light was on. Day two-engine light still on after full charge. Opened gas cap and tightened. No change. I was driving on the freeway at 65mph, slowed down to take an exit ramp, the Jeep warning l... Read more
Incident date: Oct 10, 2025
The carpet on the wheel wells is not functional. We live out on a ranch on a dirt road and when it rains the mud gets stuck on the carpet and weighs is down. This can cause more damage to the vehicle. We took it in to a dealership and they said there was nothing they could do until the carpet gets ripped off. When we bought an expensive 4x4 vehicle we expected it to be sturdy enough to not have to... Read more