Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 122,913 complaints for JEEP

Incident date: Apr 30, 2026

Code : P1777 Transmission- oil pump A issue with the Valve cover gasket leaking into the engine causing a misfire. Making the car suddenly stop while driving which is very unsafe. I took the car to the dealership and they want to charge me for the repairs. I have 2 kia optima hybrid and both cars have the same issue around the same mileage. There were no warning lights during the time it was at ... Read more

Incident date: Apr 30, 2026

I am filing this complaint because this vehicle has had multiple intermittent safety-related electrical/software and driver-assistance problems, and the vehicle is available for inspection upon request. On multiple occasions, the vehicle has powered on but would not shift out of Park into Drive. The most recent time, I was leaving work and the vehicle would not let me shift into Drive. I was stuck... Read more

Incident date: Apr 30, 2026

Incident date: Mar 31, 2026

My vehicle keeps downshifting randomly at highway speeds and will also not shift out of 1st or 2nd. Rear tires keep locking up. 1. PCM 2. I have a hard time keeping vehicle in control 3. Yes, active recall can't repair until July 4. Yes, it has been inspected 5. Yes, check engine and wrench light

Incident date: Mar 1, 2026

While accelerating to merge into traffic, the engine suddenly lost power and died completely. I lost power steering and power brakes, making it difficult to safely maneuver the vehicle to the shoulder. There was no warning light or unusual noise prior to the stall. The vehicle has approximately 138,000 miles. This stall occurred in live traffic, creating a high risk of a rear-end collision.

Incident date: Oct 1, 2025

I am submitting this complaint on behalf of the vehicle owner. On March 31, 2025 (136,962 miles), the vehicle was brought to Fred Anderson Nissan of [XXX] for Voluntary Emission Recall PD128 (NTB24-061), which required a new Particulate Matter Sensor and ECM reprogramming. One day later, the Check Engine Light illuminated. On April 2, 2025 (137,083 miles), the dealer diagnosed code P2002-00 (DPF... Read more

Incident date: Apr 21, 2026

The coolant bypass valve failed and the car is a 2021 Rav 4 LE. I called Toyota and according to the VIN it is not covered for this type of repair. I see quite a few cars have had this same issue, all Toyota's. It was inspected and repaired at a local Toyota Dealership but I had to pay out of pocket for the repair. There was a brief warning light that said "Engine Maintenance Required" See deale... Read more

Incident date: Apr 25, 2026

The contact owns a 2024 Chevrolet Blazer. The contact stated that while driving 20 MPH with 100 miles of charge, the vehicle stalled and shut off. The screen was black, unresponsive, and failed to start. The vehicle was towed to the local dealer, where it was diagnosed with a power module failure. The part was on back order. The electric module was previously replaced. The vehicle was not repaired... Read more

Incident date: Apr 25, 2026

Vehicle would not go into gear when turned on. Vehicle would not turn off when attempted to turn off. Could not even open doors when attempting to get back in vehicle. I received notices to service the following: blind spot alert, electronic stability control, transmission, autopark, electric vehicle system. I received a notification that the vehicle was going 317 miles per hour. It is now in the ... Read more

Incident date: Jan 26, 2026

1.The driver-side bumper/bumper cover and/or bumper attachment clips, brackets, or mounting points failed or malfunctioned. The bumper was protruding on the driver’s side and was not staying properly secured to the vehicle. Repairs have already been completed by an independent auto body shop. I have repair documentation, photos, and/or invoices available to support the complaint. 2.My safety and... Read more

Incident date: Jan 26, 2026

Q1: The steering and front suspension system malfunctioned. The vehicle experiences a severe “death wobble,” violent and uncontrolled shaking/oscillation of the steering wheel and front end after hitting bumps or uneven pavement, especially at higher speeds. The suspected affected components may include the steering linkage, track bar, steering damper/stabilizer, ball joints, tie rods, control... Read more

Incident date: Apr 29, 2026

The contact owns a 2017 Buick Envision. The contact stated that while driving approximately 35-40 MPH, the brakes became inoperable. There were no warning lights illuminated. The contact was able to use the terrain-driving system to continue driving. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who determined that t... Read more

Incident date: Feb 3, 2026

The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the vehicle decelerated to 30 MPH. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the timing belt needed to be replaced. The part was on back order. The vehicle was not repaired. The contact stated the vehicle ... Read more

Incident date: Feb 3, 2026

Jeep ABS system failed. Known widespread issue. Replacement module is on back order after multiple revisions. Failed module disables the traction control with a warning on dash. Warnings also include Brake light and ABS light. With traction control disabled I have had the vehicle spin out of control in wet situation. Once it has caused me to lose control and end up off the road. Vehicle was at d... Read more

Incident date: Apr 28, 2026

I am driving the vehicle and suddenly the information center and entertainment center will suddenly go black without warning. This will stay black for approximately 10 seconds. Followed by 2 chimes. A series of 4 lights on the drivers side front dash will come on. I believe this is related to the forward collision system(the lights that come on). The entertainment and information center then come ... Read more

Incident date: Apr 28, 2026

My 2013 RHD jeep wrangler is showing codes B1B02 and B1B06. I took it to jason lewis automotive in sparta tn yesterday. The airbag light is on and the horn does not work. These are the exact same failures identified in safety recall s40. The previous owner of my car got this done in 2021 but the remedy has failed and the safety risk is back. They confirmed that the clockspring is bad and needs rep... Read more

Incident date: Apr 1, 2024

I was driving into the city and crossing an intersection with train tracks. There was no obstacle and the car warned me by flashing the sign to brake, beeped, and then it automatically slammed on the brake and stopped my car in the middle of the intersection on the tracks. I was goin probably 40 mph. It was terrifying. Thankfully no one else was around me. All of my items in the car flew off the s... Read more

Incident date: Apr 16, 2026

Diagnostic trouble code (DTC) P0720 stands for “Output Speed Sensor Circuit Malfunction.” It is stored when the ECM/PCM/TCM perceives a problem with the output speed sensor or its circuit. If, for example, the engine speed and input shaft speed are at a certain RPM but the output shaft speed is erratic or not what the computer expects, P0720 will be stored. There may also be a P0500 code store... Read more

Incident date: Apr 17, 2026

While driving, the steering begins to bind and resist when turning, especially to the left. The wheel will “catch” and then suddenly release, causing a jerking motion and loss of smooth steering control. This creates a serious safety concern because the steering does not respond consistently. During the same event, the air suspension system lowered the vehicle into a safety mode without drive... Read more

Incident date: Apr 17, 2026

At about 50,000 started noticing a shift in transmission noise, and a new “burnt smell”. There was a delay in shifting to a lower gear. Took to a shop 2x different times for them to say it was “normal”. SRV 4x4 light came on after 2nd time in shop. Went in again for light diagnostics, to find that PTU actuator is faulty and is a KNOWN issue in this vehicle. Repair $5000.00 with a back orde... Read more

Incident date: Apr 20, 2026

The steering wheel locks during left turns and then suddenly releases, while the onboard computer has generated a suspension error code and automatically lowered the vehicle for safety.

Incident date: Sep 19, 2025

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed with engine failure due to metal shavin... Read more

Incident date: Sep 19, 2025

There is a continual problem with this car. Randomly, about every 1-2 weeks, my entire infotainment center, customer settings, and seat preferences will reset to Italian and the metric system. When this happens, the front collision warning system turns off. The radio screen also begins to flash on and off, where I cannot use the backup camera and audio cuts out. I have had it to my local Jeep deal... Read more

Incident date: Apr 28, 2026

My airbag light on the driver side is on. Isn't this a recall part

Incident date: Jan 26, 2026

The contact owns a 2021 Nissan Sentra. The contact stated that while driving approximately 15 MPH, the parking braking independently activated. The failure occurred a second time, and the parking brake unintendedly activated. There was no warning light illuminated. On the third occasion, while driving approximately 45 MPH, the parking brake activated unintendedly, causing the vehicle to stop abrup... Read more

Incident date: Jan 26, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? -Forward collision system light on dash is illuminated, automatic locks do not engage after vehicle is in motion, paddle shifters do not work. All displays switched to Italian & from standard measurements to metric How was your safety or the safety of others put at risk? -Forward collision sensors a... Read more

Incident date: Jan 26, 2026

Incident date: Mar 2, 2026

The contact owns a 2025 Lincoln Corsair PHEV. The contact received notification of NHTSA Campaign Number: 26V091000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle intermittently stopped charging before reaching the set 80% charge limit. Additionally, the contact stated that intermittently, the navigation screen was partiall... Read more

Incident date: Mar 2, 2026

While driving, often at highway speeds, all of the lights on the shifter will light up and the dash will display "Service Transmission." I took it to the dealer several times and their response has been that it is a software issue that they do not have a fix for and that I should stop the car, turn the engine off, open and close the door and then restart the car. This does temporarily reset the di... Read more

Incident date: Dec 31, 1969

Driver Information Centre (DIC) and Infotainment go dark. This has happened twice now over the last 2 months. While driving suddenly the infotainment goes blank and loses the radio and then the DIC follows by going blank (dark). So I was left with no speed indication. The car drives normally during that time. After 30 seconds to a minute the screens come back on as if it rebooted while driving.

Incident date: Dec 31, 1969

When the running lights and headlights are set to Auto, moving the lever to High Beam causes the lights to go out. I have been asking the dealer and trying to find a solution since buying the car new, but no recall had been issued for my VIN and the dealer will not correct the problem with a recall specific to my VIN and year/model. There is a known issue with the Smart Lighting Module that preven... Read more

Incident date: Apr 28, 2026

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image failed to function properly, and intermittently, there was no image. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was ... Read more

Incident date: Apr 28, 2026

On around 5 occasions beginning since late 2025 I have been driving and my emergency brake has turned on automatically while driving. Yesterday, while at a stop light the light turned green and my emergency brake turned on which caused traffic to be halted I had to turn my car on and off repeatedly to have my car work. When I turned right at the intersection this happened again. I was able to slow... Read more

Incident date: Apr 9, 2026

The contact owns a 2018 Honda Civic. The contact stated that while operating the vehicle, the steering wheel was firm and was sticking while turning. The contact referenced NHTSA Campaign Number: 18V663000 (STEERING); however, the VIN was not included in the recall repair. The vehicle was driven to the dealer, where it was confirmed that the VIN was not included in the recall. The vehicle was not ... Read more

Incident date: Apr 28, 2026

My vehicle experiences a loss of power while driving. The vehicle will unexpectedly lose acceleration and power during normal driving conditions, including when merging or driving in traffic. This creates a serious safety concern because the vehicle does not respond properly when attempting to accelerate. The issue occurs intermittently but repeatedly and makes it difficult and unsafe to drive, e... Read more

Incident date: Mar 10, 2026

Immediately after turning car on and putting it on Drive gear, the collision light and traction light on dashboard came on and a message “Malfunction See Owner’s Manual” came on too. As I tried to get out of my parking garage it was little hard to accelerate. I turned my car off for a few seconds, the collision/traction engine light turned off, but check engine light turned on. I had batter... Read more

Incident date: Mar 10, 2026

I want to start off by saying that I have taken meticulous care of this vehicle and the intention was to keep this truck forever. However, that will not be possible after this incident. I was driving the vehicle at 60 mph when I noticed smoke coming out of the back of the vehicle and at that moment, the dash cluster started warning to shut off the engine immediately due to a lack of oil. I know t... Read more

Incident date: Apr 26, 2026

Hello, I am having issues with the infotainment system on my accord. It is suffering from the ghost touch issue. When this happens the car constantly makes an alert beep and then randomly starts going through the menus on the system. Here are a few of the issues that can result. Navigation changes or setting change, radio can change or even turn on or off or change inputs, the cars setting can cha... Read more

Incident date: Jan 6, 2025

The contact owns a 2015 Kia Sorento. The contact stated that while driving at undisclosed speeds, the vehicle hesitated to maintain automotive power. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed; however, the diagnostic result was not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage w... Read more

Incident date: Feb 13, 2026

Exhaust manifold studs broke off (as do they all break) and turbos oil lines leak engine oil causing fire. By the time I stopped and got out there was already flames coming out from the hood. It was so fast I didn’t have time to be get my firearms or tools out. I have not notified Ford or and I only had liability insurance on my 2016 f150. 3.5 eco boost.

Fire

Incident date: Apr 18, 2026

On January 16, 2026 our 2024 GMC Terrain Denali experienced complete loss of power. The car was unmovable from the road, unable to shift into neutral, and unable to release the braking system in addition to the emergency brake. There were no warnings or indications prior to the vehicle's failure at 30,000 miles. The failure happened on a somewhat busy road with no ability to move the car out of th... Read more

Incident date: Mar 20, 2026

Our Odyssey is equipped with idle stop. Sometimes when idle stop engages, the engine won't start again afterwards. We need to turn the car off completely, and then try again. Usually it turns on after doing so. We try to always turn off the idle stop when we start up the vehicle, but sometimes forget. This hasn't led to an accident yet, but has led to some angry vehicles when we can't move when a ... Read more

Incident date: Mar 20, 2026

Incident date: Apr 4, 2026

The engine started running loud and making a knocking noise. Took it to the dealership and they said it needs a new engine. Regular maintenance performed by Ford. There were no warning lights that came on prior to the engine failure. They say the engine is on back order.

Incident date: Apr 17, 2026

Good morning my (eps) Electronic steering system isn't working I have the light on my dashboard and while driving it went on and couldn't steer it needs force to turn and its difficult to keep it straight this is the second time im replacing this part last time I had this same problem was 2 yrs ago and I've noticed online people having the same issue with not only challengers but other dodge veh... Read more

Incident date: Apr 17, 2026

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM). The contact stated that while driving at various speeds, there was an abnormal sound coming from underneath the vehicle. The contact stated that while charging the vehicle at a charging station, there was an abnormal, exploding sound coming from underneath the vehicle... Read more

Incident date: Apr 17, 2026

I am writing to formally report a serious safety issue with my brand-new Jeep Grand Cherokee (got it from DARCARS Rockville, MD dealership) and to request immediate resolution under warranty and applicable consumer protection laws. I purchased this vehicle with the expectation of reliability, safety, and comfort for my family. Unfortunately, within a very short period of ownership, the vehicle ha... Read more

Incident date: Apr 27, 2026

The contact owns a 2019 GMC Sierra 1500 Denali. The contact stated that while driving at an undisclosed speed on a local roadway, the oil pressure warning light illuminated. The contact stated that oil was leaking from the vehicle. The vehicle was towed to the residence. The vehicle was then taken to the dealer, where it was diagnosed, and it was determined that the engine had seized. The manufac... Read more

Incident date: Apr 5, 2026

Since shortly after purchase, the vehicle has experienced intermittent drivability and shifting issues along with repeated EPC and check engine warnings. Diagnostic trouble code P0111 (intake air temperature plausibility) has been present along with other electrical and engine management faults. A Volkswagen dealership diagnosis indicated that the intake air temperature sensor and an additional e... Read more

Incident date: Dec 27, 2025

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the recall and informed the contact that parts were limited. The contact was informed that new vehicles were the priority before the vehicles that were alre... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog