Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Oct 11, 2025
After the update it did, it will only drive like 20 feet. We lost acceleration and power in the middle of a busy road numerous times. Had to restart the vehicle every time. Severe safety issue, we had to coast into an intersection through a red light because we couldn’t stop because the engine kept stalling.
Incident date: Oct 11, 2025
Did a OTA UConnect update that showed up Sat am 10/11/25 - CEL came on along with a wrench icon - Jeep experienced a total loss of power. Instrument display showed car was off and i coasted to a stop. was able to drop at dealer Saturday. tech at dealership indicated i was the 3rd one that morning and said another local dealer had 5 issues that morning. A check of the internet intimates there a... Read more
Incident date: Oct 13, 2025
I own a new 2025 Honda CR-V purchased from Honda of Concord (Hendrick Automotive Group, Concord, NC). At around 220 miles, the vehicle’s dashboard displayed major safety warnings: “Collision Mitigation Braking System Problem” and “Adaptive Cruise Control System Problem.” Soon after, a very strong burning smell—similar to fire or overheated brakes—came from the vehicle. When I brough... Read more
Incident date: Oct 13, 2025
The jeep would shut off while driving. Lights in dash flash and beep and a message is displayed to put car in park to start while the vehicle is off but coasting.
Incident date: Oct 12, 2025
My airbags randomly deployed while I was driving.
Incident date: Oct 12, 2025
My airbag sensor has randomly come on and off for about 2 years, it sense cut off and stayed off up until recently in early 2025 the “service passenger airbag” sensor comes on and stays on which affects the ability to pass a state inspection in Virginia.
Incident date: Oct 11, 2025
The incident happened between October 10 and 13, 2025. Updating the Jeep Uconnect and software. It was a long weekend for me, so I decided to take my family, my wife, and two kids to the sand dunes at Pismo Beach. Luckily, I tried to avoid updating on Friday night because of a Facebook post from other Jeep Wrangler owners from 2024. A long weekend of supposed fun and activities turned into a night... Read more
Incident date: Oct 11, 2025
The incident happened between October 10 and 13, 2025. Updating the Jeep Uconnect and software. It was a long weekend for me, so I decided to take my family, my wife, and two kids to the sand dunes at Pismo Beach. Luckily, I tried to avoid updating on Friday night because of a Facebook post from other Jeep Wrangler owners from 2024. A long weekend of supposed fun and activities turned into a night... Read more
Incident date: Oct 11, 2025
The incident happened between October 10 and 13, 2025. Updating the Jeep Uconnect and software. It was a long weekend for me, so I decided to take my family, my wife, and two kids to the sand dunes at Pismo Beach. Luckily, I tried to avoid updating on Friday night because of a Facebook post from other Jeep Wrangler owners from 2024. A long weekend of supposed fun and activities turned into a night... Read more
Incident date: Oct 11, 2025
Jeep lunched an OTA update on Friday October 10, 2025 in the afternoon (Los Angeles time area). I did the update when I came home and the next day when I started driving the car it abruptly stopped, signals were blinking including the engine system one and it was stating that I was experiencing an electric issue. It was also asking me to put the car in parking mode and I needed to shut off and res... Read more
Incident date: Oct 11, 2025
Jeep lunched an OTA update on Friday October 10, 2025 in the afternoon (Los Angeles time area). I did the update when I came home and the next day when I started driving the car it abruptly stopped, signals were blinking including the engine system one and it was stating that I was experiencing an electric issue. It was also asking me to put the car in parking mode and I needed to shut off and res... Read more
Incident date: Oct 11, 2025
Jeep lunched an OTA update on Friday October 10, 2025 in the afternoon (Los Angeles time area). I did the update when I came home and the next day when I started driving the car it abruptly stopped, signals were blinking including the engine system one and it was stating that I was experiencing an electric issue. It was also asking me to put the car in parking mode and I needed to shut off and res... Read more
Incident date: Oct 10, 2025
On 10/12/25, while driving on the interstate, the sunroof of our 2022 Nissan Pathfinder suddenly exploded. As of today (10/13/2025), the vehicle is available for inspection upon request. When the sunroof failed, the interior roof shade was closed. I was driving at interstate speeds with my wife and children in the vehicle. The sound of the sunroof exploding was very loud and came without warning, ... Read more
Incident date: Oct 10, 2025
Check-engine light came on, error code showed misfire on cylinder 2. A couple months later, high engine temperature warning came on. Took it to a mechanic and said the coolant was completely empty, and there were over 1500 hydrocarbons in the cooling system. A full engine replacement is the only true fix due to a defect in the engine itself. Mechanic stated they had seen a few of these in the ... Read more
Incident date: Oct 10, 2025
Driving my JEEP on [XXX] and while attempting to turn at a busy intersection in Colonia, NJ the JEEP stopped while flashing the check engine light and put in park message. Both kids were in the JEEP which needless to say made the situation even more dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Oct 10, 2025
As I was driving on the local road, the speed dropped to 0 mph and could not accelerate. The jeep shuts down in the middle of road. Put it back in the Park mode, restart, all lights including engine lights were ON. Drove another 100 ft and stop again and repeat the whole process. I was luckily within 2 miles of my home and was able to drag this back to home in 20 minutes with 5-7 stops. The other ... Read more
Incident date: Oct 10, 2025
As I was driving on the local road, the speed dropped to 0 mph and could not accelerate. The jeep shuts down in the middle of road. Put it back in the Park mode, restart, all lights including engine lights were ON. Drove another 100 ft and stop again and repeat the whole process. I was luckily within 2 miles of my home and was able to drag this back to home in 20 minutes with 5-7 stops. The other ... Read more
Incident date: Oct 10, 2025
As I was driving on the local road, the speed dropped to 0 mph and could not accelerate. The jeep shuts down in the middle of road. Put it back in the Park mode, restart, all lights including engine lights were ON. Drove another 100 ft and stop again and repeat the whole process. I was luckily within 2 miles of my home and was able to drag this back to home in 20 minutes with 5-7 stops. The other ... Read more
Incident date: Oct 11, 2025
12V battery drains if the car is left unused for more than 3-4 days. Car needs to be jumped to start it up again. The issue occurred in August and I jumped it first time. It started happening again September and had a service appointment with Kia. They hard reset the software but the issue occured again every time I left the car unused for more than 3-4 days.
Incident date: Oct 11, 2025
I am writing to provide an update on an existing recall, 25V282, for the rear-view camera image failing to display during the start of each reversing event. This issue was meant to be resolved via a software update, which my car received and installed. However, this did not solve the issue. I still receive the "Camera Temporarily Unavailable" message regularly when shifting my car into reverse, an... Read more
Incident date: Oct 11, 2025
Vehicle propulsion system failed. According to Chevy dealer the Battery Energy Control Module and A/T Control Park Switch and harness failed. Warning lights came on when the failure happened. Failure happened just past the extended 150k mile warranty. But car in only 8 years old.
Incident date: Oct 10, 2025
The car stalled completely (‘Bricked’) while driving at approx 30mph. Everything cut off, power, steering, braked and the vehicle came to a stop in the road. I put the car in park and restarted it but the engine light has been on ever since. I took it to Jeep who told me to keep driving it unless it got worse and to call back in two days as they had a garage full of jeeps with the same problem... Read more
Incident date: Oct 10, 2025
The car stalled completely (‘Bricked’) while driving at approx 30mph. Everything cut off, power, steering, braked and the vehicle came to a stop in the road. I put the car in park and restarted it but the engine light has been on ever since. I took it to Jeep who told me to keep driving it unless it got worse and to call back in two days as they had a garage full of jeeps with the same problem... Read more
Incident date: Oct 10, 2025
Ford Recall 21N12 – Coolant Intrusion Issue Affected Vehicles: Ford Escape (2017–2019) built between 9/17/15 – 4/9/19 Ford Fusion (2017) built between 10/1/15 – 10/16/15 Ford Fusion (2017–2019) built between 10/6/15 – 6/10/19 Issue: Coolant intrusion into the engine cylinders, causing engine misfires. I am writing regarding my 2018 Ford Escape, which falls within the production window ... Read more
Incident date: Oct 12, 2025
One day My husband went to work and the antenna fin was attached, he came back home and it was no longer there . We do not car wash my car since its brand new. We hand wash it our selves there should be zero reason for that to come off. Apparently is a very common problem in the 2025 traverse. I joined a Facebook group and over 40 people had the same issue.
Incident date: Oct 12, 2025
Noticed the bed of my truck was touching the cab when looking under truck the frame is total structural failure rusted all the way threw on the driver side and beyond
Incident date: Oct 12, 2025
I bought the 4x4 Ford Ranger specifically to be towed behind my motor home and followed the directions on how to set up the Flat-tow feature that allows the Ranger to be towed behind my motorhome. I had traveled to a number of Good Same Rallys without any trouble with the Ranger. I use it also as my main vehicle at home to go to store, church etc. On my last trip to Branson, MO while coming hom... Read more
JEEP
GRAND CHEROKEE
(2025) - ELECTRICAL SYSTEM
Oct 13, 2025
Incident date: Oct 10, 2025
I bought the 4x4 Ford Ranger specifically to be towed behind my motor home and followed the directions on how to set up the Flat-tow feature that allows the Ranger to be towed behind my motorhome. I had traveled to a number of Good Same Rallys without any trouble with the Ranger. I use it also as my main vehicle at home to go to store, church etc. On my last trip to Branson, MO while coming hom... Read more
JEEP
GRAND CHEROKEE
(2025) - ENGINE
Oct 13, 2025
Incident date: Oct 10, 2025
I was driving the jeep in my neighborhood when the dashboard flickered and it told me to put the vehicle in park and press the "start" button (same message it would give when you get in the car and get ready to start it, except it was already running and I was driving). Vehicle seemed to lose some power assist features like steering. I wasn't going fast, so it was hard to tell exactly what switche... Read more
Incident date: Oct 11, 2025
Driving on freeway and Service 4WD light came on. Upon reaching destination, parking brake automatically engaged for unknown reason.
Incident date: Oct 11, 2025
Driving on freeway and Service 4WD light came on. Upon reaching destination, parking brake automatically engaged for unknown reason.
Incident date: Oct 11, 2025
While parked my rear window imploded and shattered. There was no impact, or previous damage. I opened my driver door to get in and then it crumbled.
Incident date: Jun 5, 2025
Coolant leak into the engine causing engine failure. This is a known problem with the 1.5 turbo engine in this model vehicle. Automobile is now undriveable and entire engine must be replaced.
Incident date: Jun 5, 2025
Coolant leak into the engine causing engine failure. This is a known problem with the 1.5 turbo engine in this model vehicle. Automobile is now undriveable and entire engine must be replaced.
Incident date: Jun 5, 2025
While driving the vehicle shut down unexpectedly. This occurred in the first minutes of driving after a software update the night before. I restarted the vehicle and vehicle and it shut down 4 more times in 1 mile of driving.
Incident date: Oct 11, 2025
While driving the vehicle shut down unexpectedly. This occurred in the first minutes of driving after a software update the night before. I restarted the vehicle and vehicle and it shut down 4 more times in 1 mile of driving.
Incident date: Oct 11, 2025
While driving the vehicle shut down unexpectedly. This occurred in the first minutes of driving after a software update the night before. I restarted the vehicle and vehicle and it shut down 4 more times in 1 mile of driving.
Incident date: Oct 13, 2025
Check engine light went on while D on shifter simultaneously began flashing. Car lost power and steering locked.
Incident date: Oct 13, 2025
Check engine light went on while D on shifter simultaneously began flashing. Car lost power and steering locked.
Incident date: Oct 11, 2025
I previously had recall 17V-821 work completed. This recall was for The Brake Transmission Shift Interlock (BTSI) locking pin may become stuck in the open position. I have the same issue now and see that NHTSA is investigating failed recall fixes. I have taken this to the dealer and an independent shop and am now trying to figure out how to get this repaired.
Incident date: Oct 11, 2025
Warning message indicating steering assist system reduced, engine fan running non-stop, AC blowing hot air, temperature gauge not registering/stuck on cold. Faulty engine temperature sensor and thermostat.
Incident date: Oct 12, 2025
Vehicle lost acceleration and power while driving on my way to work. I was able to restart the Jeep and get it off the road. I was able to pull the OBD codes from the Jeep; P1E1D. I then remembered the last time I drove the Jeep, it prompted for a uconnect update (OTA). This morning was the first time driving it since that update.
Incident date: Oct 12, 2025
Vehicle lost acceleration and power while driving on my way to work. I was able to restart the Jeep and get it off the road. I was able to pull the OBD codes from the Jeep; P1E1D. I then remembered the last time I drove the Jeep, it prompted for a uconnect update (OTA). This morning was the first time driving it since that update.
Incident date: Oct 12, 2025
Loss of motive power. During normal operation, the vehicle suddenly loses a drive power and prompts user to shift into park and push the break before ignition. To reset, I had to stop the vehicle, shift into park and restart. This behavior repeated 4-5 times in an 2 mile trip. The dangerously degraded performance described above was preceded by an OTA software update on 10/11/2025.
Incident date: Oct 11, 2025
On roadtrip with family to daughter’s soccer tournament. Car started to shift funny then engine light turned on along with warning display saying something was wrong with the engine. We were only hour into driving so drove hour back home to dealership/service for Hyundai. They looked over the car and reported that we did the right thing by bringing it back and not continuing our roadtrip with it... Read more
Incident date: Oct 11, 2025
The car updated with the latest uConnect on Friday night. The next morning car drove fine for about .5 miles, the drive gear selector on the screen started to flash with no power to the car. The car had stopped accelerating in heavy traffic with no where to pull over on the side of the road. Performed same issues 3 times, after the third time the car went into limp mode. Had to be towed to dealer,... Read more
Incident date: Oct 11, 2025
The car updated with the latest uConnect on Friday night. The next morning car drove fine for about .5 miles, the drive gear selector on the screen started to flash with no power to the car. The car had stopped accelerating in heavy traffic with no where to pull over on the side of the road. Performed same issues 3 times, after the third time the car went into limp mode. Had to be towed to dealer,... Read more
Incident date: Oct 11, 2025
Clog of evaporator box caused water intrusion into vehicle. Water leaked onto Airbag ECU causing malfunction and requiring replacement of Airbag ECU.
Incident date: Oct 11, 2025
When cold starting the engine, a rattling sound occurs caused by the cam phasers not aligning properly. My research shows that Ford claims this is not an issue, and has never issued a recall for this, however, I am worried that continued use might damage the engine further.