Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Oct 14, 2025
The truck randomly shuts off whether just running or driving, the fuel pump fuse blows, as long as we switch the fuses it starts right up and runs again, sometimes it happens several times a day, other times it doesn't happen for a week or two. When driving it shuts down without warning and lose of everything.
Incident date: Dec 31, 1969
On [XXX], while driving my 2025 Ram 1500 Laramie at approximately 60 mph on a dark rural road, the truck suddenly stalled without warning. The engine shut off, but all lights and electrical systems initially remained powered. I shifted into Neutral and attempted to restart while coasting, at which point the truck completely lost electrical power — headlights, dash, ignition button, and interior ... Read more
Incident date: Dec 31, 1969
My vehicle has a 3.6 pentastar engine. Around 60000 miles the engine developed a noticeable tick. Now the engine has multiple cylinder misfires, is leaking oil all over the engine compartment and causing issues with other electronic components (wheel speed sensors, power steering, electronic shifting, brake lights) Upon research I found this is to be a known issue with this motor. There apparen... Read more
Incident date: Mar 5, 2025
After the dealership has checked the rear view camera after manufacturer recall R23D7, the camera image is sometimes not displayed. Sometimes it helps to open and close the rear tailgate to reactivate the display of the rear view camera. The issue also seems to be dependent on ambient temperature. The manufacturer has failed or is unable to remedy this safety recall permanently. Before the rec... Read more
Incident date: Oct 11, 2025
On [XXX] at approximately [XXX], I was driving northbound on [XXX] in Phoenix, Arizona in my 2025 Tesla Model 3 using Tesla's Full Self Driving (FSD) (Supervised) mode, when the incident occurred. I was paying close attention while driving in the left-most, non-HOV lane coming up to a bend just before the [XXX] overpass, when I noticed traffic ahead slowing down and coming to a stop. I monitore... Read more
Incident date: Oct 11, 2025
Headlights work intermittently. Driver side comes on but passenger side doesn’t or vise versa. Also sometimes neither come on. No warning messages or anything. Yes the jeep dealership saw the issue with the lights and so did an independent mechanic.
Incident date: Oct 11, 2025
Rear doors cannot be opened from the inside when the child proof locks are in the open position, or the locked position. They can only be opened for the inside when unlocked from the drivers unlock panel.
Incident date: Aug 8, 2025
Car’s maneuver assistance light flashes as malfunctioning, then the car’s infotainment system turns off and on repeatedly until the screen is just black. After the first two things happen then the SOS feature and Exit Warning and Rear traffic alert systems malfunction as well.
Incident date: Oct 15, 2025
While driving on a congested highway, my steering wheel lost power making it impossible to control the truck's steering. The truck spun around multiple times before crossing lanes of traffic and hitting a guardrail head on. Thankfully, others avoided hitting my vehicle which would have caused more serious injuries. As of yet, the issue hasn't been reproduced or confirmed. The insurance company w... Read more
Crash
1 injured
Incident date: Apr 15, 2025
The contact owns a 2022 Ford F-350 SD. The contact received notifications of NHTSA Campaign Numbers: 22V250000 (VISIBILITY), 24V957000 (FUEL SYSTEM, DIESEL), and 25V686000 (Back Over Prevention). However, the parts to do two of the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall ... Read more
Incident date: Jun 7, 2025
This truck was parked in the driveway for at least 24 hours. The battery was dead, so my fiancé got the jumper box out of the truck and popped the hood. After he lifted the hood, he got one of the clamps on the battery when the truck started to roll forward. He couldn’t get out in enough time and was run over. The truck can be inspected upon request. There was a police report and insurance repo... Read more
Crash
1 injured
Incident date: Jun 7, 2025
All these problems started when the rear camera quite working.
JEEP
GRAND CHEROKEE
(2015) - UNKNOWN OR OTHER
Oct 15, 2025
Incident date: Oct 11, 2025
While operating the vehicle and utilizing the cruise control, the Electronic Stability Control (ESC) and the Antilock Braking System (ABS) warning lights turn on. These lights will remain on until the vehicle is turned off and a new drive begins. They only activate during the use of cruise control and at times it has caused the brake pedal to become extremely tough to press. This is a concern if m... Read more
Incident date: Aug 18, 2025
>While exiting a highway my vehicle surged forward crashing into the vehicle in front of me.Engaging the brake, my car smashed into the van again. I had no control over the forward momentum of the car. >Both the driver & I were in danger of injury >The problem has not been addressed as my damaged car is being repaired >The vehicle has not been inspected >I was given no warning that the incident wa... Read more
Crash
Incident date: Aug 18, 2025
>While exiting a highway my vehicle surged forward crashing into the vehicle in front of me.Engaging the brake, my car smashed into the van again. I had no control over the forward momentum of the car. >Both the driver & I were in danger of injury >The problem has not been addressed as my damaged car is being repaired >The vehicle has not been inspected >I was given no warning that the incident wa... Read more
Crash
Incident date: Aug 18, 2025
Backup camera doesn’t work properly it gives a blank screen
Crash
Incident date: Oct 15, 2025
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at approximately 40 MPH, the vehicle had suddenly started to vibrate and shake. The contact stated that the vehicle was maintaining its lane but was lurching from left to right. No warnings illuminated. The contact stated that she pulled off to the side of the road; however, when she turned the vehicle on, it would start... Read more
Crash
Incident date: Oct 15, 2025
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at approximately 40 MPH, the vehicle had suddenly started to vibrate and shake. The contact stated that the vehicle was maintaining its lane but was lurching from left to right. No warnings illuminated. The contact stated that she pulled off to the side of the road; however, when she turned the vehicle on, it would start... Read more
Crash
Incident date: Oct 15, 2025
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at approximately 40 MPH, the vehicle had suddenly started to vibrate and shake. The contact stated that the vehicle was maintaining its lane but was lurching from left to right. No warnings illuminated. The contact stated that she pulled off to the side of the road; however, when she turned the vehicle on, it would start... Read more
Crash
Incident date: Oct 12, 2025
Jeep 4xe complete loss of power while driving almost caused a huge accident. No power, no power steering TOTALLY dangerous and they knew damn well this would happen but didn't alert customers!!!
Incident date: Oct 15, 2025
Jeep 4xe complete loss of power while driving almost caused a huge accident. No power, no power steering TOTALLY dangerous and they knew damn well this would happen but didn't alert customers!!!
Incident date: Oct 8, 2025
The contact's son owns a 2018 Infiniti Q50. The contact stated that soon after purchasing the vehicle, there was an abnormal screeching sound coming from the brakes while depressing the brake pedal. There was no warning light illuminated. The contact's son took the vehicle to an independent mechanic to have the brake pads and rotors replaced. However, less than one month after the replacement of t... Read more
Incident date: Sep 4, 2002
The contact owns a 2017 Nissan Rogue Sport. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and failed to accelerate as expected. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the continuously variable transmission. The vehicle was not repaired. The manufacturer was not... Read more
Incident date: Sep 4, 2002
Head gasket for the second time
JEEP
WRANGLER 4XE
(2024) - ELECTRICAL SYSTEM
Oct 15, 2025
Incident date: Oct 13, 2025
Sometime between backing into my parking spot at work, then backing into a parking spot at the dentist, My Tailgate released/lowered. When I backed in at the dentist, my back up camera seemed to malfunction, so I just used my mirrors. Apparently, the camera was just pointing at the ground. Sine you can't see your tailgate in the mirrors; I could not see that it hit the retaining wall at the bac... Read more
Crash
JEEP
WRANGLER 4XE
(2024) - ENGINE
Oct 15, 2025
Incident date: Oct 13, 2025
The car is burning oil and Hyundai advises to change the oil every 7500 miles. The car holds 5.1 qt of oil and is currently burning about 1 qt of oil for every 5,000 miles. How is this not a forced recall? People are blowing up their motors all over the country. They knew it was an issue and bought their way out of a class action lawsuit. This endangers any driver if it happens on the interst... Read more
Incident date: Sep 15, 2025
The DCT(Dual Clutch Transmission) has always been an issue since I purchased the vehicle. Anytime I would be going at a slow pace in a drive-thru or traffic on the freeway the car would jolt and shake. I brought my car to a Hyundai dealership in 2021 at 36,000 miles and was told this was normal with the transmissions provided by Hyundai and there was no need to worry. Now, at 72,000 miles I was dr... Read more
Incident date: Oct 11, 2025
The contact owns a 2016 Nissan Altima. The contact stated that while driving 70 MPH, the rear tire fell inside the wheel well. There were no warning lights illuminated. The contact was able to pull over safely. Upon investigation, the contact was able to associate the failure with NHTSA Action Number: EA19002 (Suspension). The vehicle was taken to an independent mechanic, where it was determined t... Read more
Incident date: Oct 11, 2025
Active recall cannot be repaired as there is no parts after reaching out to four local Honda dealerships in the upper Annapolis, Md area. Have been added to the "list" of owners needing the recall completed for about a year and a half now.
Incident date: Oct 11, 2025
Motorcycle threw me forward on the bike causing me to momentarily lose control which put me into the oncoming lane of traffic. I was able to recover and swing back into the proper lane of travel. There were no warning signs or messages prior to the incident. After the incident multiple errors appeared on my display: ABS, transmission, engine, and a 4th that I can't remember at this time. After sto... Read more
Incident date: Oct 14, 2025
The contact owns a 2020 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. In addition, the contact stated that there was an abnormal sound coming from the engine. The contact was unable to pull over to the side of the road. While the vehicle was still on ... Read more
Incident date: Oct 14, 2025
The interior breaking pad on the rear passenger side wheel is wearing faster than all other break pads. According to the dealership this is due to defective hold break caliper, a condition which they failed to identify and address this multiple times until a complete rear breaks job was required. As a result perfectly fine breaks have to be replaced because of a single fast wearing break pad. I am... Read more
Incident date: Oct 14, 2025
The contact owns a 2023 Hyundai Tucson. The contact stated that while driving at approximately 5 MPH in a parking lot and slowing down to park the vehicle, the vehicle independently accelerated. The contact depressed the brake pedal with force and stopped the vehicle, and was able to shift to park(P). The contact stated that the RPM revved up to 8,000 RPM, and the contact turned off the vehicle. T... Read more
JEEP
GRAND CHEROKEE
(2015) - POWER TRAIN
Oct 15, 2025
Incident date: Aug 15, 2025
On [XXX] I was driving out of state on the highway and abruptly I received an engine warning on my dashboard, my car immediately went into "limp" mode. Pulled over on the highway as car was now un operable. The car received 2 diagnostic tests via the closest mechanic on 10/6 which stated my engine has gone. The car than was towed to Victory Nissan of Mechanicsville who completed the second diagnos... Read more
Incident date: Oct 15, 2025
Power steering power breaks, acceleration. Head rest, blind spot. Problems. Bought car ,driving to get home mirror was not in place needed to get on left lane to get under bridge crossing traffic was rushing through so fast I could adjust mirror so I turned to right on road the steering wheel glided so fast it frightened me. Wheel turning was slippery. So any way since I didn't know car I j... Read more
Incident date: Oct 15, 2025
Power steering power breaks, acceleration. Head rest, blind spot. Problems. Bought car ,driving to get home mirror was not in place needed to get on left lane to get under bridge crossing traffic was rushing through so fast I could adjust mirror so I turned to right on road the steering wheel glided so fast it frightened me. Wheel turning was slippery. So any way since I didn't know car I j... Read more
Incident date: Oct 14, 2025
My power steering keep leaking making it hard to steer. Electric fuse keep blowing out,
Incident date: Oct 14, 2025
My 2016 Kia Sorento SX AWD shows a noticeable delay in the powertrain when shifting from Park into first gear. The car hesitates before moving, which affects drivability and feels like a transmission lag. I consider this a safety issue because the delay could cause the car to stall unexpectedly. I’m especially worried about driving with my children or merging onto highways, where a stall or hesi... Read more
Incident date: Oct 14, 2025
When I put my car in park and turn it off I get an error message that I need to "Shift to Park". It shows in the dash that it is in park but my radio, and lights stay on. I have to restart my car and put it in park, reverse, or neutral and try to put it in park again. I takes several try's to make the error message go away.
Incident date: Oct 10, 2025
Driving down the road, Jeep suddenly says shift to park and loses all power stalling in the middle the road. This happened twice on October 14, 2025 and needed a tow truck to be brought to a dealership. When it loses power everything locks up including steering so you can even pull over safely to the side of the road. This is a very serious issue that can easily cause a deadly accident and needs t... Read more
Incident date: Oct 10, 2025
I bought my daughter this car a little over a year ago to drive to college. A few weeks after we bought the car we noticed the engine oil was low. We began checking it and had to continuously add more oil between oil changes. Now we are having to put 1-1 1/2 quarts of oil in her car every week. It also smokes when it's first crank and when accelerating. I am worried it will break down on her while... Read more
Incident date: Oct 11, 2025
*Lower lateral link assembly, front lower compliance link assembly, front aero shield, and front halfshaft assembly were damaged. Unable to steer the car afterwards. *Sudden loss of steering, blocking lanes of traffic. *Problem is common on Teslas and a previous isolated recall was done. Tesla denies this being a widespread issue. *Car made some clunking sounds prior, no lights or any indication ... Read more
Incident date: Oct 11, 2025
Two separate instances of fuel line failure and fuel leak in the engine compartment. The first in March 2024 and the second in September 2025. The situations both resulted in fuel leaking on top of the hot engine components. Repair requires removal of the engine and transmission. In 2024 repair time was 9 weeks, in 2025 - 3 weeks. In the first case service was covered under warranty, the second pa... Read more
Incident date: Oct 14, 2025
After an automatic UConnect software update on Saturday 10/11/25, my vehicle stalled out multiple times while driving. Even though it's in drive, the vehicle automatically shifted into park, the dashboard lit up, and the vehicle dead stopped in the middle of traffic. I took it to a Jeep dealership near me where they said many drivers are having the same issue. Worst than that, is that I had to ca... Read more
Incident date: Oct 14, 2025
We have a brand new 2025 Kia Sorento and suddenly the AC stopped working. Took it into the service center who could not identify the problem but didn't see any damage. They got it working again and we drove it for a couple of days and it stopped working again as anticipated. We brought it back in and they now report debri damage, now not covered by kia warranty. I searched online and this seems to... Read more
Incident date: Oct 14, 2025
For the 3rd time in 9 years, my car's brakes stopped working. Submitted complaint to NHTSA back in 2020 the 2nd time it happened (the 1st time under warranty). In January 2025 left work to drive 17 miles home, only to find that the minute I drove into traffic my brakes weren't working again, straight to the floor! Drove 20 minutes to nearest dealer in traffic with hazards on while consistently pu... Read more
Incident date: Sep 26, 2025
tramsmission valve body failed causing lack of porpulsion and inability to put the pickup in park while in traffic. after coasting to the nearest chevy dealer they cleared the codes so i could drive home and take it to my local chevy dealer asap. the local chevy dealer refused to inspect it until the check engine light came back. one week later the transmission violentley down shifted into 5th gea... Read more
Incident date: Oct 11, 2025
While driving on the road the vehicle suddenly loses power and shuts down. The check engine light illuminates and a message saying shift to park appears on the dashboard. You have no control of speed at this point. The vehicle stops and stalls in the middle of the road. Once you shift to park you have to completely shut off the vehicle while in the middle of the road and restart the engine. The ve... Read more
Incident date: Oct 11, 2025
PTU (Power Transfer Unit) failure has been diagnosed by the dealership on 10/4/2025 my make model and year fall under the existing recall but my vin is not covered. I’ve brought the issue up with the manufacturer and they’ve stated nothing can be done. I’m experiencing a "Service 4WD" warning light and occasionally loud noises, and vibrations while driving with occasional temporary loss of p... Read more
Incident date: Oct 11, 2025
Greetings, I went in for an oil change and was notified that my car airbags did not work and/or have not worked for an indeterminant time. The dealership ordered a part which still has not arrived. It’s been nearly 3 weeks, and I am unable to collect my car unless I pay $2,000. I’ve been paying out of pocket for a rental during that time, and as a college student have missed some classes. Curr... Read more