Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Oct 7, 2025
I own a 2019 Model X which I have been driving for six years without any driving issues. I did have a few incidents in which the screen went black while driving. That was scary - driving without controls. These issues reported to Tesla and were addressed by Tesla. Today I was pulling into a parking lot when all of a sudden my Tesla automatically accelerated to high speed. I could not control or... Read more
Crash
Incident date: Nov 17, 2025
Engine light was on - I was told by Belmont Enterprise on Sept 17th to keep driving the vehicle even though it needed repairs immediately.
Incident date: Nov 17, 2025
On November 16, 2025, my Tesla Model Y experienced a complete and dangerous failure while driving. The touchscreen went totally blank and stopped responding. All essential driving information and safety functions were lost, including speedometer, gear selection, turn signals, HVAC/defrost, and vehicle controls. At the same time, the car made a continuous loud humming/buzzing sound and displayed a ... Read more
Incident date: Oct 14, 2025
* The transmission regularly misses shifts through the lower gears when accelerating, particularly when the transmission is not yet up to operating temperature. It's as if the transmission goes into neutral, the engine races (tach spools up to 3500/4000 rpm), and then the transmission will slam into the next gear. * I cannot depend on the truck to merge predictably with traffic, and lurching and b... Read more
JEEP
WRANGLER 4XE
(2024) - SERVICE BRAKES
Nov 17, 2025
Incident date: Oct 10, 2025
Dear Sir (or Madam), We have a 2017 Wrangler Rubicon and we've change the rear Brake Hoses, Calibers, Rotors and Brakes twice due to the brake hoses collapsing and not letting the fluid return to the master cylinder. The first time it was covered the second time 1000 bucks. We have also replaced the front Brake Hoses, Calibers, rotors and brake due to the brake hose collapsing and not letting t... Read more
JEEP
WRANGLER 4XE
(2024) - STRUCTURE:BODY
Nov 17, 2025
Incident date: Oct 10, 2025
External Handles made of plastic continue to break and do not allow access to open car doors
JEEP
GRAND CHEROKEE
(2022) - BACK OVER PREVENTION
Nov 17, 2025
Incident date: Nov 1, 2025
The contact owns a 2014 Ford Escape. The contact stated that the rearview camera failed to activate while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility which prevented the driver from safely operating the vehicle. The message "Camera not Available" was displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle ... Read more
JEEP
GRAND CHEROKEE
(2022) - POWER TRAIN
Nov 17, 2025
Incident date: Nov 1, 2025
On November 10, 2025, our 2023 F150 powertrain failed for the second time in about a month. I was pulling away from a curb when the truck experienced a loss of power. The Ford service center diagnosed this as a PowerTrain Control Module failure. This is dangerous because I was driving when the failure occurred and the truck lost power. This could have been catastrophic on a highway or while travel... Read more
Incident date: Nov 17, 2025
During a drive after startup, vehicle flashed the Hybrid Electric Vehicle (HEV) error and put the car into limp mode. Car will idle fine, but the issue is intermittent upon acceleration. Error code is p1775 Electric Oil Pump Hall IC Sensor Failure. Took it to a mechanic and they had performed a test on the sensor and pump and found no issues after stress testing and checking cabling. Issue occurre... Read more
Incident date: Oct 17, 2025
This vehicle is subject to Safety Recall 68C for battery fire risk. The manufacturer issued a directive to park outside away from structures and do not charge the vehicle due to extreme fire risk. Despite having an open case with Jeep, there have been three failed supervisor callbacks with no resolution provided. The remedy is not yet available. The owner refuses to drive this vehicle and refuses... Read more
Incident date: Nov 17, 2025
I became the 2nd owner of this car. My ownership had been a blessing because of the 1st owner having such a profound history of care and maintained. I randomly had a misfire in my cylinder 2. I took my car to EL Cerrito Honda in El Cerrito, Ca. After my car came from this dealership all kinds of different things begun to take place. Ive never put cameras or listening devices of any sort, nothing ... Read more
Crash
Incident date: Sep 17, 2024
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that the front driver’s side and passenger's side trim pieces were fractured around the front windshield. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, th... Read more
JEEP
GRAND CHEROKEE
(2024) - ELECTRICAL SYSTEM
Nov 17, 2025
Incident date: Nov 17, 2025
The Integrated Charging Control Unit (ICCU) failed - the car is no longer capable of driving due to the lack of ability to charge the battery. I was able to get it to the repair center. The ICCU on this model can fail in multiple ways, which includes the vehicle becoming inoperable at highway speeds. The issue first started 2025/11/13. I tried multiple charging units. It flipped the breaker on my ... Read more
JEEP
GRAND CHEROKEE
(2024) - STRUCTURE:BODY
Nov 17, 2025
Incident date: Nov 17, 2025
On Saturday 1:20am 11/15/25 DRIVING 27 MILES FROM DISTANCE VEHICLE STARTED TO MALFUNCTION ELECTRICALLY WITH INTERNAL LIGHTS QUICKLY POWER OUTAGES ON AND OFF INTERIOR LIGHTIN. dim headlights, or issues with electrical components. 11/15/25 A vehicle fire occurred, and preliminary investigations suggest a battery malfunction as the probable cause. The malfunction led to an uncontrolled thermal event ... Read more
Fire
Incident date: Nov 25, 2023
Touch screen has delamination that causes false control of functions controlled by the touch screen. Due to delamination of the screen it can make false phone calls, change the radio station or modify system settings, causing dangerous distractions for the driver.
Incident date: Nov 5, 2025
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: Nov 17, 2025
This is the 3rd catastrophic engine failure since purchasing this new vehicle from the dealership, the vehicle is currently at the dealership and is available for inspection. The latest diagnostic report has been attached from the dealership for reference. My safety and the safety of others was at risk with each occurrence. The 1st occurred on the interstate when a lifter rod bent causing loss of ... Read more
Incident date: Nov 17, 2025
Pot affects 2007-2011 RX350/450= 459,285 units. 1. On Friday, [XXX], the oil cooler pipe burst on our 2010 RX350. 2. All six quarts of engine oil were lost in approximately 700 feet while traveling at 70–75 mph on the highway. 3. Massive amounts of smoke poured from the front of the vehicle & through the air vents, causing my wife & daughter to fear for their safety due to risk of a fire & sm... Read more
Incident date: Nov 17, 2025
The contact owns a 2025 Hyundai Tucson. The contact stated that while exiting the vehicle, he opened the front driver's door and scraped his leg on the edge of the door. The contact stated that shortly after, he and his wife noticed a significant amount of blood coming from the cut. The contact sought medical attention a few days later. The contact's wife added that the contact was diabetic and ta... Read more
1 injured
Incident date: Nov 11, 2025
Electronic control module failed due to the cup holder failing. It is available for inspection. Safety was put at risk because the vehicle randomly slammed itself on the brakes, when in drive the vehicle was moving backwards then abruptly braking and moving forward. The problem was confirmed by the dealer. There were warning lamps for the following: drive start control malfunction, parking brake u... Read more
Incident date: Nov 11, 2025
Electronic control module failed due to the cup holder failing. It is available for inspection. Safety was put at risk because the vehicle randomly slammed itself on the brakes, when in drive the vehicle was moving backwards then abruptly braking and moving forward. The problem was confirmed by the dealer. There were warning lamps for the following: drive start control malfunction, parking brake u... Read more
Incident date: Nov 11, 2025
Electronic control module failed due to the cup holder failing. It is available for inspection. Safety was put at risk because the vehicle randomly slammed itself on the brakes, when in drive the vehicle was moving backwards then abruptly braking and moving forward. The problem was confirmed by the dealer. There were warning lamps for the following: drive start control malfunction, parking brake u... Read more
Incident date: Sep 1, 2025
Vehicle Air suspension keeps failing. Mostly when at high speed on highway, warning signs keep coming for "immediate air suspension service required". Vehicle bounces a lot
JEEP
WRANGLER 4XE
(2024) - FUEL/PROPULSION SYSTEM
Nov 17, 2025
Incident date: Nov 17, 2025
Vehicle has begun (and is getting worse) to crank with no start on first attempt. I know there was a recall on earlier model for the fuel pump relay.
JEEP
WRANGLER 4XE
(2024) - SERVICE BRAKES
Nov 17, 2025
Incident date: Nov 17, 2025
When applying the brakes at highway speeds the vehicle shakes violently. If in a turn of going downhill you have to release the brakes so you don’t lose control of the brakes. Started happening at 10,000 miles on a brand new truck. Toyota tells my I have to pay $440 to recondition the rotors. In all my years and many cars and trucks I’ve never had a warped rotor. I don’t ride the brakes and ... Read more
Incident date: Nov 16, 2025
I have kept up on regular oil changes and maintenance on my Kia which I bought new 5 years ago. My issues started when my car's orange check engine light came on, I experienced loss of power such as difficulty accelerating even at low speeds, especially up hill. As soon as I was able I checked my oil which and there was nothing on the dipstick. I put in 3 quarts of oil. I brought it into my usual ... Read more
Incident date: Nov 16, 2025
I have kept up on regular oil changes and maintenance on my Kia which I bought new 5 years ago. My issues started when my car's orange check engine light came on, I experienced loss of power such as difficulty accelerating even at low speeds, especially up hill. As soon as I was able I checked my oil which and there was nothing on the dipstick. I put in 3 quarts of oil. I brought it into my usual ... Read more
Incident date: Nov 16, 2025
The brake master cylinder seal is broken and causing brake fluid to leak into the floorboard of the cab near the brake pedal.
JEEP
WRANGLER 4XE
(2024) - SUSPENSION
Nov 17, 2025
Incident date: Nov 16, 2025
Subframe rust ? my 2006 chev eq , has only 50, 000 mile on it and the sub frame is rust out ? I check for recall but said 0 ? I can’t under stand how ? Body guy said it going to cost thousands of dollars ! I can’t afford that ! ! what should I do ? There Should be a recall ? on this frame ! Frame is very important part of the car ! I had lot of chev from 1970 to 1980 with 150... Read more
Incident date: Nov 6, 2025
The contact owns a 2020 Ford Escape. The contact stated that the infotainment system screen had turned off while driving, requiring the contact to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the infotainment system screen became operable. Additionally, the contact stated that the rearview camera was inoperable while reversing. The contact... Read more
Incident date: Nov 14, 2025
PTC auxiliary heater core connection point failure . It was reported that the wrong type of metal was used for the main electrical connection point for this part causing significant over heating further leading to melting and burning plastic. This then introduces potentially dangerous fumes into the vehicle cabin via the HVAC system. If unaddressed this would likely cause fire damage. The proble... Read more
Incident date: Nov 14, 2025
I have recently discovered a crack from the left to the right of my steering wheel cover which houses the airbag looks like small particles of white dust are evident sometimes while using the lower part of the horn. I have pics if needed
Incident date: Apr 28, 2024
Engine started burning oil at around 70,000 miles. It now runs almost completely out of oil at around 5,000 miles since last oil change, not even close to reaching the manufacturer recommended interval of 7500 miles between oil changes. On top of the engine consuming oil at an alarming rate, there are no warning indicator lights that turn on to let you know your oil level is critically low. At aro... Read more
Incident date: Apr 28, 2024
The contact owns a 2022 GMC Sierra 1500. The contact stated that on several occasions while driving at speeds over 20 MPH, the vehicle began shaking and the transmission shifted prematurely and hard. The contact stated that the check engine, traction control, ABS, transmission, and other unknown warning lights were intermittently illuminated. The contact stated that on one occasion while driving a... Read more
Incident date: Apr 28, 2024
The contact owns a 2022 GMC Sierra 1500. The contact stated that on several occasions while driving at speeds over 20 MPH, the vehicle began shaking and the transmission shifted prematurely and hard. The contact stated that the check engine, traction control, ABS, transmission, and other unknown warning lights were intermittently illuminated. The contact stated that on one occasion while driving a... Read more
Incident date: May 1, 2025
Fog lights go off and on by themselves at times. Forward collision warning continues to trigger and have to be reset. Automatic braking has engaged several times without reason.
Incident date: May 1, 2025
Fog lights go off and on by themselves at times. Forward collision warning continues to trigger and have to be reset. Automatic braking has engaged several times without reason.
Incident date: May 1, 2025
Fog lights go off and on by themselves at times. Forward collision warning continues to trigger and have to be reset. Automatic braking has engaged several times without reason.
Incident date: Sep 1, 2025
I have a 2016 dodge 1500 hemi 5.7. The chrysler dealership diagnose that the abs module was bad. these abs modules are very rare to find. messages were abs light, check engine light, traction light and speedometer stop working. Thanks for your attention in this matter.
Incident date: Sep 1, 2025
weekly you will start the truck and have no audio of any kind. No blinker noises no collision warning noises, no radio, no on star noise. No sound at all and sound will never come back on until you turn truck off and wait 20 mins. GMC says it's a known software issue, but this has been going on since I bought the truck brand new back is April of 2025. I live in a hands free while driving state whe... Read more
Incident date: Sep 1, 2025
weekly you will start the truck and have no audio of any kind. No blinker noises no collision warning noises, no radio, no on star noise. No sound at all and sound will never come back on until you turn truck off and wait 20 mins. GMC says it's a known software issue, but this has been going on since I bought the truck brand new back is April of 2025. I live in a hands free while driving state whe... Read more
JEEP
GRAND CHEROKEE
(2014) - UNKNOWN OR OTHER
Nov 17, 2025
Incident date: Sep 10, 2025
While driving at approximately 50 MPH with no other vehicles around, there was a loud bang and then the sound of air. We identified that the panoramic sunroof had exploded. We pulled over immediately and took photos of the sunroof which at that time was shattered but intact. There was a clear bulge upward and no sign of impact from an outside force. We then continued driving to our home approx... Read more
JEEP
GRAND CHEROKEE
(2019) - POWER TRAIN
Nov 17, 2025
Incident date: Nov 7, 2024
The contact's son owns a 2015 Ford Focus. The contact stated that while her son was driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer however, the mechanic could not diagnose the failure because there were no active warning lights illuminated. The contact's son had received a message fr... Read more
Incident date: Nov 15, 2025
The monostable shifter malfunctions constantly. Safety-related concerns include it not staying in park when parked, rolling has occurred; not being able to start due to it not actually being in park; it will switch gear while driving and vehicle will go into limp mode and shut off within seconds, then will not be able to restart. I cannot count on it starting or getting me anywhere safely and have... Read more
Incident date: Nov 15, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had... Read more
JEEP
GRAND CHEROKEE
(2023) - ENGINE
Nov 17, 2025
Incident date: Nov 17, 2025
The contact owns a 2023 Jeep Wrangler. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed with engine and electrical failures. Additionally, the contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact was concern... Read more
JEEP
GRAND CHEROKEE
(2023) - ELECTRICAL SYSTEM
Nov 17, 2025
Incident date: Nov 17, 2025
The contact owns a 2023 Jeep Wrangler. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed with engine and electrical failures. Additionally, the contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact was concern... Read more
Incident date: Nov 10, 2025
The contact owns a 2018 Chevrolet Malibu. The contact stated that there was a strong fuel odor coming from the vehicle. The contact stated that the engine was difficult to turn over. The TPMS warning light was illuminated. The vehicle was taken to an independent mechanic who determined that the fuel injectors were leaking. The local dealer was not contacted. The vehicle was not diagnosed or repai... Read more
JEEP
GRAND CHEROKEE
(2021) - FUEL/PROPULSION SYSTEM
Nov 16, 2025
Incident date: Oct 23, 2025
The vehicle uses hydrogen fuel which is stored in three high pressure cylinders. Any fires or damage to the vehicle that affects the fuel system can result in an explosion. During a recent recall, customers were recommended not to park near structures because the car can explode and cause property damage. This is applicable to all hydrogen fuel cell vehicles available in the US.