Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Nov 19, 2025

-lifter failure on 6.2 v8 engine, causing damage to camshaft -lost significant propulsion while driving on the highway, nearly avoided being rear-ended by another vehicle due to loss of vehicle propulsion -dealer had to to replace lifter bank and camshaft -no issues, once lifter failed dash lights all lit up

Incident date: Nov 19, 2025

Known-Best Assesment-Piston Skirt Defect and Non-Disclosure of Prior Issues: Approximately only three months after purchase of a brand new 2025 Audi S5 on 6/11/25 , I received a letter from Audi of America acknowledging a potential piston skirt defect/failure resulting from faulty material and/or workmanship. They extended the part warranty for 8 years or 80,000 miles but this doesn't help me feel... Read more

Incident date: Nov 20, 2025

the transfer case for this 2019 is failing, and cannot be repaired without changing the entire case according to the mechanic notes. there is a significant grinding when turning at slow speeds and a locking-up feeling to the steering. dealer will not admit to any issues. car was inspected by an independent certified BMW mechanic no warning or indication given other than the impaired handling of... Read more

Incident date: Nov 25, 2025

The contact owned a 2020 Hyundai Santa Fe. The contact stated that while driving 40 MPH onto the ramp, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to pull over to the side of the road. The vehicle stalled and shut off, and the contact was unable to restart the vehicle. The contact was calling for Roadside Assistance and noticed white sm... Read more

Fire 1 injured

Incident date: Nov 25, 2023

The driver's side head rest deployed while I was driving on the highway without any collision and struck me in the back of the head hard. I did experience some whiplash symptoms for a few days as was confirmed by my chiropractor doctor. Post inspection revealed the plastic retaining brackets failed and the spring force released and deployed the headrest. I contacted Chrysler customer care (referen... Read more

1 injured

Incident date: Nov 25, 2025

Right rear passenger rear tire assembly broke off from frame of vehicle

Incident date: Apr 15, 2025

The contact owns a 2020 Chevrolet Suburban. The contact stated while driving 25 MPH and depressing the accelerator pedal, the vehicle started shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was then taken to the dealer, where it was diagnosed and d... Read more

Incident date: Apr 15, 2025

The drive keys fall out of the wiper arm heads which will cause the wiper arms to perform erratically and eventually lead to the wiper arms to become separated from the vehicle. I found the key lying in the cowl vent grill. Ford currently has a recall on this for other vehicles however it needs to expand the recall to include more vehicles including the 2023 F150 Lightning. The Safety Recall numbe... Read more

Incident date: Apr 15, 2025

OFFICIAL COMPLAINT — HONDA RECALL NOT BEING FIXED Subject: Urgent Safety Complaint – Recall Cannot Be Performed by Any Honda Dealer To: American Honda Motor Co., Inc. – Customer Relations I am submitting a formal complaint against Honda because I have an open safety recall on my 2024 Honda Accord Sport Hybrid and no Honda dealership is able or willing to perform the recall repair, leaving... Read more

Incident date: Nov 6, 2025

While driving and sometimes even when in reverse the stereo screen blacks out and a popping sound comes from the speakers. Sometimes the screen resets after a few minutes, and other times it won’t come back on until the car is shut off and restarted.

Incident date: Nov 6, 2025

On April 15th 2025 my Instrument Panal Clusters IPC which is main computer system of Jeeps 2018-2024. It has service lights for check engine, tire pressure, def system recalibrations/cleanings, tells me how fast I'm going, oil levels, all other fluid levels, when I need a oil change, how many miles is on jeep, gas gage, along with all other issues or maintenance on a vehicle including if somethin... Read more

Incident date: Nov 6, 2025

Incident date: Jan 18, 2025

infotainment system ghost touches the screen and changes from navigation to radio to xm to screen savor to Bluetooth, very dangerous as navigation is not reliable for turn my turn directions and this is extremely distracting honda says no fix consumer problem. warrent ran out 6/25 and car has 35,000 miles

Incident date: Nov 1, 2025

While driving at normal speed, the vehicle unexpectedly shifted itself into neutral twice without any driver input. During both incidents, the vehicle suddenly lost propulsion in traffic, creating a safety risk for the occupants and surrounding vehicles. Prior to and after these events, the vehicle displayed a “SERVICE A/T” message and a check engine warning light. The vehicle has been inspec... Read more

Incident date: Oct 30, 2025

The contact owns a 2023 Toyota Tundra. The contact stated while driving at an undisclosed speed, the vehicle briefly lost motive power. The contact stated that the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. Upon investigation, the contact related the failure to NHTSA Campaign Number: 2... Read more

Incident date: Oct 22, 2025

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the recall notification was received almost a year ago. An unknown dealer was contacted, and the contact was informed that the part was not yet available for the recall repair. Th... Read more

Incident date: Nov 25, 2025

The engine of our 2017 Hyundai Santa Fe Sport has been significantly problematic since we first purchased the vehicle in 2017. These issues have been well documented by other Hyundai owners and have resulted in class action lawsuits. After purchasing our vehicle new from dealer, it began experiencing difficulties, consuming large amounts of oil, spewing smoke from the tailpipe, leaving metal sha... Read more

Incident date: Nov 25, 2025

On the day of the incident, I drove my vehicle into the charging station and activated the Tesla FSD autonomous driving and automatic parking functions. During the automatic parking attempt by the vehicle, the system exhibited the following severe loss of control behaviors: 1. The vehicle automatically collided with the vehicle in front without any human operation. 2. It paused for about 1 second ... Read more

Crash

Incident date: Nov 25, 2025

Crash

Incident date: Nov 25, 2025

The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner: Aug 25,2025 Manufacturer Recall Number25S87 NHTSA Recall Number25V544 Recall StatusRecall Incomplete, remedy not yet available

Incident date: Nov 25, 2025

The vehicle will stall or lag during acceleration from stop or during regular driving while trying to accelerate. Happens continuously throughout ownership of the vehicle.

Incident date: Oct 17, 2025

The vehicle will stall or lag during acceleration from stop or during regular driving while trying to accelerate. Happens continuously throughout ownership of the vehicle.

Incident date: Nov 25, 2025

My vehicle displays a "shift to park" message on the dashboard, even when the gear selector is in the park position. This prevents the car from being shut off, and in sometimes, the doors may not be able to be locked. Not understanding the issue initially has thus caused me to have to replace my car battery numerous times for battery drainage.

Incident date: Nov 25, 2025

The contact owns a 2020 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 25V510000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was intermittently black while the vehicle was in reverse (R). The contact stated that the failure obstructed the view of road while reversing. The lo... Read more

Incident date: Nov 25, 2025

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that upon coming to a complete stop at a stop sign, the message "Please Shift to Park" was displayed, and the contact became aware that the vehicle had no drive power. The contact turned off and restarted the vehicle, and the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was not diagnosed or ... Read more

Incident date: Oct 15, 2025

The contact owns a 2019 Ram 1500. The contact stated while driving at slow speeds, the steering wheel failed to turn in the intended direction. No warning lights were illuminated. The contact stated that the failure occurred while changing lanes and while turning. The vehicle was driven to the residence. An unknown dealer was made aware of the failure and informed the contact of an unknown recall ... Read more

Incident date: Jan 1, 2025

The 2024 Ford Escape continues failing to record safety events. Alert history and messages sections are NOT updating after warnings . Because the alert-history system is failing, the vehicle does not store warnings. This prevents accurate diagnosis and hides safety-critical failures. ADAS systems are unreliable, making lane changes, reversing, and merging unsafe. Ford dealership and engineering ... Read more

Incident date: Jan 1, 2025

Incident date: Oct 25, 2025

The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not available. The contact was unable to use the second-row seats for her minor children due to the recall. The manufacturer was made aware of the concern. The contact had not experienced a failure.

Incident date: Nov 24, 2025

The contact owns a 2024 Jeep Wrangler 4XE. The contact became aware that the VIN was included in NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer wa... Read more

Incident date: Nov 10, 2025

I have experienced consistent vehicle jerking since the time of purchase, despite acquiring the vehicle brand new. This jerking typically manifests when maintaining a constant speed between 35-40 mph. Additionally, the vehicle occasionally exhibits a complete lack of acceleration. A particularly concerning incident occurred when I was attempting a left turn from a side road onto a main street with... Read more

Incident date: Nov 25, 2025

Went into limp mode on 11/6/25, took to the dealership where they found metal shavings in the oil due to a “stuck solenoid ‘A’”. Originally said that I’d need a whole new transmission, decided to do the cheaper easier repair and just replaced the valve train (not my choice) got it back on 11/13/25. On 11/24/25 I was on a very busy highway, at a red light, hit the gas when the light chang... Read more

Incident date: Nov 25, 2025

Complaint Summary: Recall 68C – High Voltage Battery. Vehicle cannot be charged safely and must be parked away from structures due to fire risk. No repair or diagnostic procedure is available. Description: I own a 2023 Jeep Grand Cherokee 4xe (VIN: [XXX] ). On November 10, 2025, I was notified of Recall 68C involving a risk of high-voltage battery fire. Jeep instructed me to stop charging the v... Read more

Incident date: Feb 20, 2025

The contact owns a 2015 Nissan Altima. The contact stated that the check engine warning light was illuminated, and the vehicle failed to accelerate from a complete stop and jerked. Additionally, the vehicle failed to respond as intended while in reverse(R). The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that the transmission was faulty and needed to be replace... Read more

Incident date: Sep 26, 2025

On 11/18/ 25 I was driving in highway traffic at 60MPH and car suddenly slowed down to 30MPH. My car would not accelerate no matter how hard I tried. With luck and prayer I moved over two lanes to shoulder...shut off the car for about 10 sec...restarted...and car ran normal again. I When deceleration occurred I saw a notice-symbol light up on the infotainment panel in a black space directly paral... Read more

Incident date: Aug 18, 2025

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the driver's side windshield exterior A-Pillar trim made an abnormal rattling sound. The contact stated that the failure had started over 2 years ago. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); and contacted the dealer and the manufacturer about parts availability ... Read more

Incident date: Nov 23, 2025

I'd been having issues where the entirety of my oil reservoir would burn off before I was due for an oil change, which would result in my car having issues starting and running while driving on the road. I've had two separate mechanics not associated with Kia that have told me to take it to Kia and have told me about recalls on my vehicle for the same issues I'm having. I took it to Kia multiple ... Read more

Incident date: Nov 18, 2025

I leased this new vehicle in July 2025. had it for a month and it wouldn't start. Premier Jeep in Hyannis, MA 02601 said it was the start/stop battery and replaced it. a month later the car experienced an system failure and the car put the parking brake on and put the car in park and shut it off WHILE I WAS IN TRAFFIC! this time the dealer service said it was the lift gate mechanism and the on/of... Read more

Incident date: Nov 10, 2025

Transmission overheating and internal wear (metal particles in fluid) following electrical/TCM malfunction in Ford Focus DPS6. Transmission failure recurred after earlier repair under 14M02. Current failure includes overheating messages, shudder, and loss of safe drivability. Ford acknowledges issue relates to known PowerShift defect but refuses coverage. Vehicle unsafe.

Incident date: Nov 25, 2025

The contact owns a 2020 Infiniti QX50. The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as intended and lost motive power. There were no warning lights illuminated. No further information was available. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The vehicle was taken to an unknown local dealer, whe... Read more

Incident date: Nov 25, 2025

Purchased the car in August 2025 and have had into service 3 years for the same issues. When driving the car, the RPM will get "stuck" between 5-6 when only driving 20-30 mph. Once I slow down/brake, it will jump into a park effect, but still be in drive. The car has been inspected by Chevy 3 times, but they can't get any fault code on the vehicle, so they can't "fix" the issue. This puts myself a... Read more

Incident date: Nov 15, 2024

DEATH TRAP! Point blank~Engine will STILL Jerk, Skip, Not Do Anything Or even Shut Off Without Warning!!! The Driver's Screen will still Flash and go out but only once in a while now. Dealership didn't understand that. They told me Radio was Fine Now. I told them Screen Directly in Front of Driver's with Speedometer on it. IT'S HARD TO FIND GOOD HELP. EVEN HARDER, to FIND a SAFE RELIABLE VEHICLE ... Read more

Incident date: Nov 15, 2024

Headlight pigtail assembly burned out as described in the 2014 safety recall. 14V-101 / P08 Recall Summary The wiring sub-harnesses for the headlights may overheat, and the low beam headlights may fail. Dealers will replace the headlamp jumper harnesses and bulbs or the headlight assemblies as needed free of charge to resolve the concern.

Crash

Incident date: Nov 20, 2025

In November 2023, our SUV started to over heat and engine shut off. We noticed the coolant reservoir was bone dry. We added coolant. It was bone dry again within a couple days. We had a mechanic friend diagnose and he told us it is the water pump. We took it to the Ford dealership and we were quoted $3000 to repair it. We could not afford this, so thankfully we met a mechanic that works at dealers... Read more

Incident date: Nov 20, 2025

2023 Kia Telluride – Instrument cluster intermittently goes blank while operating the vehicle. This has happened multiple times over the last few years since we bought it brand new, even after the official recall repair (SC270). Dealer has told us to disconnect the battery as a temporary fix. This is my wife’s primary vehicle for transporting our children and it’s unsafe because she cannot s... Read more

Incident date: Nov 20, 2025

Coolant temperature gauge stops working and shows cold temperature reading. The radiator fan runs for about 2 minutes as if the engine is overheating. I think it's a temperature sensor issue or thermostat issue or both.

Incident date: Nov 24, 2025

Shift to Park message comes up and vehicle will not turn off. This happens frequently and so far I have been able to get it to shift into park by clicking the lever on the shifter multiple times.

Incident date: Nov 24, 2025

Problems with my transmission for over two years, I’ve searched the website and have taken it to a dealership since. The vehicle has had a hard shift and problems to accelerate. The issue continues to get worse and my car has stopped while in drive, only allowing me to go backwards. It was within warranty and low miles. I was told that that’s what new cars do. Transmission fluid has always bee... Read more

Incident date: Nov 23, 2025

Passenger side seat belt does not lock when doing the sharp pull test. Dealer wants $150 diagnostic fee to check it out. If there is an accident, the passenger may not be protected by the seat belt.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog